NEC Neax 2400 Imx Feature Programming Manual
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NEAX2400 IMX Feature Programming Manual ND-70184 (E), Issue 3 Page 627 Station Hunting - Terminal S-9 Service Conditions (cont’d) 18. The number of the Hunt Group is unlimited. 19. When all the stations in a Hunt Group are busy: a.) If a call is directed to a station belonging to a group that has no Secretarial Station, the caller will hear busy tone. b.) If a call is directed to a station belonging to a group that has a Secretarial Station, the call will be forwarded to the Secretarial Station. However, the caller will hear busy tone when the Secretarial Station is also busy. 20. When the telephone number and Physical Station Number assigned to a pilot station are identical, priority is attached to STATION HUNTING - TERMINAL via FCCS. 21. The incoming call terminated through FCCS link to the Station Hunt group, which is programmed by the Physical Station Number, is not hunted. 22. When CALL FORWARDING - ALL CALLS [C-5] has been set to the pilot station, a call directed to the pilot station is forwarded to the designated station. 23. When activating this feature via the FCCS network, when an incoming call to a pilot station is forwarded by CALL FORWARDING - BUSY LINE [C-2] and the forwarded party (also a member of another hunting group) is also busy, the resultant hunt target can be designated from the forwarding side group or the forwarded side group. This can be specified by the ASYDN command. Refer to Programming for further information. 24. Phantom telephone number (PHTELN) can also be assigned to each telephone number (a maximum of 16 PHTELNs per TELN, TELNs + PHTELNS in total equal 60,000 or less). The assigned PHTELN may or may not be the pilot number by the APHNN command setting. See details in Interactions. 25. STATION HUNTING - TERMINAL can be programmed on a node basis even in the use of telephone numbers. In other words, the feature became available via the data written on the Local Data Memory (LDM), not only on the Data Memory (DM) or the Network Data Memory (NDM). If this is the case, conditions are as follows: a.) The feature is to be programmed by using the telephone number (TELN) of each station. b.) A hunting group can be configured by a maximum of 100 stations. c.) There is no limitation to the number of hunting groups per node. d.) A station can belong to one hunting group only. A station cannot belong to another group including that for STATION HUNTING - CIRCULAR [S-7] or UNIFORM CALL DISTRIBUTION (UCD) [U-1]. e.) When all stations to be hunted are busy, the incoming call is forwarded finally to the Secretarial Station. However, when the Station is not assigned or is also in the busy state, a busy tone is provided to the caller. f.) A station, already a member of an existing hunting group by Physical Station Number (referred to below as the “feature via DM”), can also be a member of the additional hunting group by telephone number (referred to below as the “feature via LDM”). g.) The “feature via LDM”, though using the telephone numbers, cannot be used together with that via FCCS. h.) When Physical Station Number and telephone number assigned to a pilot station are identical, the “feature via LDM” takes priority over the “feature via DM”. i.) A Phantom telephone number, assigned to the telephone number for a pilot station, can also be a pilot number via the APHNL command setting. See details in Interactions. 26. When activating this feature via the FCCS network, when CALL FORWARDING - BUSY LINE [C-2] has been set to the pilot station, the service priority (CALL FORWARDING - BUSY LINE or Station Hunting) can be determined by the ASFC command.
NEAX2400 IMX Feature Programming Manual Page 628ND-70184 (E), Issue 3 S-9 Station Hunting - Terminal Service Conditions (cont’d) 27. When activating this feature via the FCCS network, when CALL FORWARDING - BUSY LINE [C-2] or CALL FORWARDING - ALL CALLS [C-5] has been set to a member station and the station is busy, the station is skipped. 28. When activating this feature via the FCCS network, CALL FORWARDING - DON’T ANSWER [C-3], will respond to both pilot and non-pilot stations. 29. When activating this feature via the FCCS network, calling back for CALL BACK [C-1] or CALL HOLD [C-6] is not hunted. 30. Hot Line station can be assigned to a station of the Hunting Group activated via FCCS link. 31. A Station Hunting - Terminal group may accommodate members from four different Fusion Point Codes. Interactions 1. 255 secretaries are allowed for the system. Each time a secretary is assigned to a group, one of the 255 secretarial positions is expended, regardless of whether or not it is one secretary for multiple groups or different secretaries for multiple groups. 2. Secretaries are not counted as one of the 100 allowed stations per group. 3. The stations in the Station Hunting group must first be programmed with the ASDT command. 4. CALL FORWARDING-ALL CALLS [C-5]: If Station A, assigned to a Hunt group and not the Pilot station, activates CALL FORWARDING-ALL CALLS to Station B: a.) A direct call to Station A is forwarded to Station B. b.) Calls placed to the STATION HUNTING-TERMINAL group will bypass Station A. c.) When hunting occurs, if Station A is the only idle station in the hunting pattern, a busy tone is returned to the calling party. d.) During a Call Forward-Override call from Station B to Station A, if station A is idle, Station A will ring. If Station A is busy, the call will not hunt. e.) If the Pilot sets CALL FORWARDING-ALL CALLS [C-5] to Station B: During a Call Forward- Override call from Station B to the Pilot, if the Pilot station is idle, the Pilot will ring. If the Pilot station is busy, the call will hunt. Call to Station A will forward to Station B Call to Pilot Call to Pilot bypasses Station A, rings Station in Hunt Group Busy Station Idle Station Ringing Station Phantom StationSecretaryAvailable Other Hunt GroupRinging Hunt PhantomPilot Station AStation A, Call Forward- All to Station B, is idleStation B
NEAX2400 IMX Feature Programming Manual ND-70184 (E), Issue 3 Page 629 Station Hunting - Terminal S-9 Interactions (cont’d) 5. CALL FORWARDING-BUSY LINE/DON’T ANSWER [C-2, 3]: If Station A is in a STATION HUNTING-TERMINAL group and not the Pilot station, it will activate CALL FORWARDING-BUSY LINE/DON’T ANSWER to Station B: a.) Any call to Station A will respond to CALL FORWARDING-DON’T ANSWER [C-3]. b.) A direct call to Station A will respond to CALL FORWARDING-BUSY LINE [C-2]. c.) A call to the STATION HUNTING-TERMINAL group will bypass Station A if that station is both busy and has set CALL FORWARDING-BUSY LINE [C-2]. The next station in the group will ring. d.) A CALL FORWARDING-OVERRIDE call from Station B to Station A will not hunt if Station A is busy. e.) If the Pilot sets CALL FORWARDING-BUSY LINE [C-2] to Station B: During a Call Forward- Override call from Station B to the Pilot, if the Pilot station is idle, the Pilot will ring. If the Pilot station is busy, the call will hunt. 6. STATION MESSAGE DETAIL RECORDING [S-10]: The number recorded is the telephone number where the call actually terminates. 7. STATION HUNTING-CIRCULAR supersedes the ATTENDANT CAMP-ON WITH TONE INDICATION [A-1] and CALL WAITING-TERMINATING [C-12] features. 8. When using a Phantom Number for the pilot station, consider the following: a.) Whether to use the Phantom Number to start the station hunt or not can be selected by the APHN command. When using the Phantom Number, assign “1” in the PH parameter. If not, assign “0”. b.) When PH = 1: Station hunt starts by dialing either the pilot station number or its Phantom Number. Both numbers can be the pilot number. Ringing Call to Station A will forward to Station B Call to Pilot Call to Pilot bypasses Call Forward-Busy, rings Station in Hunt Group Busy Station Idle Station Ringing Station Phantom StationSecretaryAvailable Other Hunt GroupHunt PhantomPilot Station AStation A, Call Forward- Busy to Station B, busy with Pilot Hunt call Station B
NEAX2400 IMX Feature Programming Manual Page 630ND-70184 (E), Issue 3 S-9 Station Hunting - Terminal Interactions (cont’d) c.) When PH = 0: Station hunt starts by dialing the pilot station number only. The feature is not provided when the Phantom Number is dialed. 9. The lead station is the first station programmed in the ASHP command. 10. When Programmed on LDM: a.) When activating this feature via FCCS, when CALL FORWARDING - ALL CALLS [C-5] is in service at a pilot station, a call directed to the station is forwarded to the designated station. b.) When activating this feature via FCCS, when an incoming call to a pilot station is forwarded by CALL FORWARDING - BUSY LINE [C-2] and the forwarded party (also a member of another hunting group) is also busy, the resultant hunt target can be designated from the forwarding side group or the forwarded side group. This can be specified by the ASYD command. For further information, refer to Programming. c.) When activating this feature via FCCS, if the following occurs, a non-pilot station is skipped in the hunting circulation process: When CALL FORWARDING - ALL CALLS [C-5] is set at the non-pilot station. When CALL FORWARDING - BUSY LINE [C-2] is set at the non-pilot station and the station is actually in the busy state. d.) When activating this feature via FCCS, CALL FORWARDING - DON’T ANSWER [C-3] will respond to any call (both pilot and non-pilot stations). After a certain period of no answer, the call is forwarded to the designated station. e.) When activating this feature via FCCS, this feature is not available for a call in recall state by CALL BACK [C-1] or CALL HOLD [C-6]. f.) When activating this feature via FCCS, a Hot Line station cannot be assigned as a member of the hunting group. Busy Station Idle Station Ringing Station Phantom StationSecretaryAvailable Other Hunt GroupPilot Hunt Hunt Phantom Ringing Another call to Pilot Call to Phantom, set call back / Message Reminder to PilotCall to Pilot When PH=0 (Station Hunting does not occur by the phantom number) is selected in APHN.
NEAX2400 IMX Feature Programming Manual ND-70184 (E), Issue 3 Page 631 Station Hunting - Terminal S-9 Interactions (cont’d) g.) When using a Phantom Telephone Number (PHTELN) for the pilot station, consider the following: Whether to use the PHTELN to start the station hunt or not can be selected by the command APHNL. When using the PHTELN, assign “1” in the PH parameter. If not, assign “0”. When PH = 1: Station hunt starts by dialing either the pilot station number (telephone number) or its Phantom Telephone Number. Both numbers can be the pilot number. When PH = 0: Station hunt starts by dialing the pilot station number (telephone number) only. The feature is not provided when the PHTELN is dialed. Programming STEP 1:ASHP - Assign the required data to the Assignment Pilot Hunting command: TN: Tenant Number STN: Station Number SECRET: Secretary Station Number (if necessary) *STN: Station numbers of the stations included in the Pilot group. (* Indicates the order of a station in the group) STEP 2:APHN - Assign Phantom Number (PHSTN) to the pilot station: TN: Tenant Number REAL STN: Station Number of the pilot station PH: Phantom Number mode 0 = Used individually 1 = Used as the pilot number (for station hunting) CNT (PHSTN): Phantom Station Number FCCS Programming This data setting describes only the additional or replacement commands used to activate FCCS services. When used as an FCCS feature, these commands replace the non-network commands (for example, AAED is replaced by AAEDN). Note that the data setting for FCCS service varies depending on the node. (Note 1) STEP 1:ASYDN - This data must be assigned to the NCN. (Note 2) System Data 1, Index69, b5: Hunting Group when transferred party is busy (Station Hunting after C.F.-Busy Line): 0 = Hunt in Transferring Party’s Group 1 = Hunt in Transferred Party’s Group STEP 2:ASHPN - This data must be assigned to the NCN. (Note 2) Assign the Hunt Group using Telephone Number. UGN: User Group Number TELN: Telephone Number in Hunting Group SECRETARY TELN:Telephone Number of Secretary Station (if necessary) STEP 3:APHNN - Assign Phantom Telephone Number (PHTELN) to the pilot station. (Note 3) UGN: User Group Number TELN: Telephone Number of the pilot station PH: Phantom Number Mode
NEAX2400 IMX Feature Programming Manual Page 632ND-70184 (E), Issue 3 S-9 Station Hunting - Terminal FCCS Programming (cont’d) 0 = Used individually 1 = Used as the pilot number (for station hunting) PHTELN: Phantom Telephone Number (Note 4) When using Release 7 software - Feature via LDM: STEP 1:ASHPL - Assign each hunting group by using the Telephone Numbers. (Note 3) UGN: User Group Number TELN: Telephone Numbers of member stations SECRETARY TELN:Telephone Number of a Secretary Station (if necessary) STEP 2:ASYD - Assign System Data 1, Index 69, b5 (Resultant hunt when the forwarded party is also busy after CALL FORWARDING - Busy Line [C-2]). 0 = Hunt in the forwarding party group 1 = Hunt in the forwarded party group STEP 3:APHNL - Assign Phantom Telephone Number (PHTELN) to the pilot station. (Note 3) UGN: User Group Number TELN: Telephone Number of the pilot station PH: Phantom Number mode 0 = Used Individually 1 = Used as the pilot number (for station hunting) PHTELN: Phantom Telephone Number (Note 4) Note 1: When using ASYDL or ASYDN to program an FCCS feature, the basic programming of ASYD is required in addition to ASYDL or ASYDN. Note 2: This data is valid when using Release 3 software or later. Note 3: This data is valid when using Release 7 software or later. Note 4: Multi PHTELNs (maximum of 16) can be assigned per TELN. Select whether to use each PHTELN for station hunt or not by the “PH” parameter.
NEAX2400 IMX Feature Programming Manual ND-70184 (E), Issue 3 Page 633 Station Message Detail Recording (SMDR) S-10 S-10 Station Message Detail Recording (SMDR) General Description This feature provides a call record for all outgoing station to trunk calls and incoming trunk to station calls. When the system is equipped with this feature, an RS232C output port or a SOCKET interface (LAN) is provided, permitting interface with a customer-owned computer system. All output is in the ASCII format, and includes the following: Calling telephone number Dialed number (24 digits maximum) Route number Start of call time Disconnect time Year, month and date Condition (Attendant handled, transfer, etc.) ACCOUNT CODE [A-18] (10 digits maximum) AUTHORIZATION CODE [A-28] (10 digits maximum) FORCED ACCOUNT CODE [F-7] Additional FCCS Format Called Party Type (Attendant Console/station) Call Start/Call end time (millisecond) Call metering FPC/User Group/Telephone number (calling party) FPC/User Group/Telephone number (called party) FPC of the node providing the route for the call Logical Route Number FPC of the node providing the first-choice route First-choice Logical Route Number Operating Procedure No manual operation is required. Call record outputs are produced automatically. Service Conditions RS232C Interface Conditions: 1. SMDR information facilitates analysis of trunk traffic and can be readily applied for cost allocation or billing purposes. 2. SMDR may be programmed to record either all outgoing calls or only toll calls, depending upon user requirements. 3. Both incomplete and abandoned calls will be discarded by the SMDR. 4. When ROUTE ADVANCE [R-6] or LEAST COST ROUTING (LCR) - 3/6-DIGIT [L-5] is provided with the system, SMDR will record the route number selected. 5. The maximum number of digits dialed cannot exceed 24. 6. When customer-owned computer equipment is connected via RS232C interface, SMDR information will be transmitted directly to the computer as each call record is completed. 7. If the outgoing call is directed to a trunk that cannot give answer supervision from the Central Office, the start of call time is 18 seconds after the last digit is dialed. This timer value is set on the System Data.
NEAX2400 IMX Feature Programming Manual Page 634ND-70184 (E), Issue 3 S-10 Station Message Detail Recording (SMDR) Service Conditions (cont’d) 8. If the distance between the system and the processing computer exceeds 50 feet (15 meters), an asynchronous-type modem should be used. 9. RS232C Interface specifications: Synchronization Asynchronous Data Speed 300, 600, 1200, 2400, 4800, 9600bps Code ASCII 7-Bit + parity Bit Maximum Distance 50 ft. (15m) without modem 10. Supervision on the status of the external RS232C terminal is not performed. 11. FORCED ACCOUNT CODE [F-7] can be recorded on SMDR, for INWATS and CO incoming calls, when used in conjunction with the REMOTE ACCESS TO SYSTEM [R-2] service feature. 12. FORCED ACCOUNT CODE [F-7] cannot be registered on SMDR if the incoming REMOTE ACCESS TO SYSTEM [R-2] calls are terminated to stations via night service or DID [D-8]. 13. For REMOTE ACCESS TO SYSTEM [R-2] tandem connections, the FORCED ACCOUNT CODE [F- 7] is registered for outgoing trunks only. 14. The PBX can accommodate up to 7 active ports or 4 redundant ports. Additional hardware is required. 15. AUTHORIZATION CODE [A-20] can be recorded on SMDR. 16. The maximum number of simultaneous calls can be stored in the system memory (active calls) is 28,000. When a call is completed, the record is sent to the output device and is removed from memory. 17. If an overflow occurs, calls are allowed to complete and are not recorded. 18. ATTENDANT-CONTROLLED CONFERENCE [A-2]: If the Attendant adds a trunk to the conference, the Attendant conference line terminal is recorded. 19. LEAST COST ROUTING - 3/6-DIGIT [L-5]: The calling party can dial an ACCOUNT CODE [A-18] before the LCR access code. The called number is recorded (as modified for sending). 20. If an ACCOUNT CODE [A-18] is dialed, the maximum digits of the called number is 22. 21. CENTRALIZED ATTENDANT SERVICE (CAS) [C-20]: The SMDR record is provided for calls extended outward by a CAS Attendant. 22. DIRECT INWARD DIALING (DID) trunk calls [D-8]: If the call is to the Attendant, the Attendant can input an ACCOUNT CODE [A-18] before extending the call. 23. INDIVIDUAL TRUNK ACCESS [I-4]: The Attendant cannot dial in an SMDR account code before using direct trunk selection. 24. Incoming TIE trunk calls: If an incoming call to the Attendant is extended, the Attendant can input an ACCOUNT CODE [A-18]. 25. SERIAL CALL [S-15]: The duration of the total call is recorded on the last station call. 26. STATION HUNTING [S-7, 8, 9]: The hunted-to station is recorded in the called number field. 27. TANDEM TIE TRUNK [T-1] Calls: The calling number is the incoming trunk route plus trunk number; the called number is the number dialed. 28. UNIFORM CALL DISTRIBUTION (UCD) [U-1]: The calling number is the incoming trunk route plus trunk number. If the call is to a station, the station answering the number is recorded as the dialed number. 29. On an incoming trunk call to the Attendant, the Attendant call record will start upon answering and complete when the Attendant releases. A station call record will start when the Attendant releases and complete when the station goes on-hook. If required, a station record will not be generated if the station does not answer. 30. A system option is available to allow or restrict call completion in the case where a failure occurs in transmitting SMDR data from the processor to the I/O port.
NEAX2400 IMX Feature Programming Manual ND-70184 (E), Issue 3 Page 635 Station Message Detail Recording (SMDR) S-10 Service Conditions (cont’d) 31. Additional hardware is required. 32. Call Time specification for the FCCS network: The base for Call Start Time and Call End Time is the time in the calling party-side node. In case there is time difference between each node, related time difference data, based on the UCT (Universal Coordinated Time) standard, should be written in Network Data Memory (NDM) by using the ATDF command. Because billing information gathering is performed in the called party-side node, the Call Start Time in the originating node is determined in a way the deduction of time between calling and called party nodes is added or subtracted to/from the called party-side time. (If there is no time difference data in any [both] of the nodes, the Call Start Time is specified automatically by that in the called party-side node.) A counter, not the clock providing the current time, is used for Call End Time calculation. The calculation method is as follows: a.) Call Start Time (by using the clock) and the current counter value are registered to the Call Base Table, soon after a line connection is established. b.) Upon the call completion, the deduction between the counter value shown in a.) and that renewed during the call exchange is calculated. c.) The deduction is transformed to a time (hour, minute, second, milli-second) format. d.) The transformed time is added to the Call Start Time registered in a.)-End. The counter-based time is renewed in every 16.384 msec. 33. Maximum number of active calls available for concurrent storage in the system memory is 28,000 per system. When a call is completed, the record is sent to the output device and is removed from the memory. 34. If an overflow occurs, calls are allowed to complete but are not recorded. 35. To output the FCCS-related billing data, the external SMDR terminal should be compatible also with the IMX text format patterns. 36. When a station originates an outgoing trunk call using a trunk in the remote node (the station and the trunk belong to an FCCS network), the billing information for the station to trunk connection is not recorded. 37. Because the FCCS service achieves a completely fused link between multiple distant nodes, intrastation connections and node-to-node connections are theoretically considered identical. 38. When a line connection is established on the FCCS link, the billing data concerned is collected fully in the called station-side node, not in the calling station side. The collected data is then transmitted to the SMDR terminal as the call finishes. 39. Multiple Center Nodes can be assigned on a FCCS network for centralized billing purposes. 40. Transmission of call base table with 220 bytes. SMDR Terminal RS232C / 10 BASE-TTo SMDR Port
NEAX2400 IMX Feature Programming Manual Page 636ND-70184 (E), Issue 3 S-10 Station Message Detail Recording (SMDR) Service Conditions (cont’d) 41. The figures on the following pages show the Service Conditions of Polling Method, focusing on when CCIS links are involved. Example 1 Node A (Fusion - Center Node) Collects the billing information of Nodes B and C via FCCS using the polling method. Example 2 Node A tries to collect the billing information of Node B and Node C via FCCS, using the polling method (Node A cannot collect the billing information of Node C via FCCS). Node C sends the billing information via CCIS, ignoring polling from Node A. Node C deletes the Point Code (CCIS) of Node A for centralized billing data when required to send billing information for polling from Node A. Node C FCCS - Center Node IMX SMDR EquipmentFCCS Network IMX 36456 26549 55213 75213Polling Billing information of Node B Node ANode B FCCS IMX FCCS P ol li ng 79879 8 4651 35 164 656 5 Node CFCCS Billing information of Node B : Fusion Call Control Signal (FCCS) : Common Channel Inter-Office Signaling (CCIS) Node B FCCS - Center Node CCIS - Center Node IMX SMDR EquipmentNode A Node B FCCS Network Polling 01010 10001 01010 19010 Billing information of Node BIMX Node B FCCS Polling IMX DPC0: Node ANode C ignores Billing information of Node CCCIS : Fusion Call Control Signal (FCCS) : Common Channel Inter-Office Signaling (CCIS)0 10 1 0 1 0 0 0 1 0 10 1 0 1 9 0 1 0