NEC Neax 2400 Imx Feature Programming Manual

							NEAX2400 IMX Feature Programming Manual
ND-70184 (E), Issue 3
Page 157
Call Transfer - Attendant C-10
C-10 Call Transfer - Attendant
General Description
This feature permits a user, while connected to an exchange network call, to signal the Attendant and have the
Attendant transfer the call to another station within the system.
Operating Procedure
Calling the Attendant: 
1. While engaged in a Central Office trunk call, press the switch hook; receive special dial tone.
2. Dial the operator access code.
a.) ATTENDANT CONSOLE [A-3] RECALL lamp flashes and buzzer sounds.
b.) The station receives ringback tone.
Answering by the Attendant:
1. Refer to the NEAX2400 IMX Office Data Specification. 
If the station wishes to return to the Central Office trunk call while the Attendant is being called:
1. Press the switch hook; the RECALL lamp goes out; the buzzer stops.
2. Ringback tone ceases; the station returns to Central Office trunk call.
Note:
For all Dterms, use the TRANSFER key instead of the switch hook.
Service Conditions
1. This feature is available for incoming and outgoing Central Office trunk calls and station-to-station calls.
2. When the ATTENDANT CONSOLE [A-3] is in the NIGHT CONNECTION [N-1,2] mode, the
transferring station will receive reorder tone if ATTENDANT NIGHT TRANSFER [A-19] is not
provided.
3. The CALL TRANSFER - ATTENDANT feature allows a user, while participating in a two-party
connection (a two-party connection can be comprised of two stations or a station and a trunk), to call the
Attendant so that the Attendant may transfer the call or provide other assistance as required.
4. If all registers are busy and the user switch hook flashes, the flash is ignored by the system and the parties
remain connected.
Interactions
1. When the HOT LINE [H-1] set is equipped with a dial, the user switch hook flashes to get special dial tone
and dials “0”. Ringback tone is provided and the Attendant is notified of the call.
2. CALL TRANSFER - ATTENDANT: This feature can be used by a fully restricted station. The Attendant
can transfer a fully restricted station to another station only.
3. This feature is not operable when NIGHT CONNECTION - FIXED [N-1] or FLEXIBLE [N-2] is
activated. To process a transfer, use CALL TRANSFER - ALL CALLS [C-11] feature. Reorder tone is
returned when CALL TRANSFER - ATTENDANT is attempted.
4. If the SPLITTING [S-4] and ATTENDANT LOCKOUT [A-5] features are activated, this feature can be
activated.
5. Refer to BLIND TRANSFER TO ATTENDANT [B-17] for blind transfer from station to Attendant
Console.
6. A HOTLINE [H-1] station may transfer a call to the Attendant Console. 
						

							NEAX2400 IMX Feature Programming Manual
Page 158ND-70184 (E), Issue 3
C-10 Call Transfer - Attendant
Interactions (cont’d)
7. A CALL TRANSFER to a station with CALL FORWARDING [C-2, 3, 5] set will forward according to
the conditions of the feature set, unless the station is set to CALL FORWARD - ALL CALLS [C-5] to the
Attendant Console. CALL FORWARDING-OVERRIDE [C-26] supersedes CALL FORWARDING-
ALL CALLS [C-5].
8. A CALL TRANSFER to a station in a STATION HUNTING [S-7, 8, 9] group will hunt according to the
conditions of the STATION HUNTING [S-7, 8, 9] group.
9. A CALL TRANSFER to a D
term that has DO NOT DISTURB [D-21D] set will receive reorder tone.
Programming
STEP 1:ASYD - System Data 2, Index 1, Bits 0 and 1. Assign data “11” to allow CONSULTATION HOLD -
ALL CALLS - Dterm [C-17D] for all types of connections.
STEP 2:AT N R - Allow tenant-to-tenant connection for Inter and Intra-tenant connections. Assign Tenant
Restriction Index (TRI) 0 and 4 on an Inter and Intra-tenant basis.
FCCS Programming 
No unique programming is required for the FCCS network. 
						

							NEAX2400 IMX Feature Programming Manual
ND-70184 (E), Issue 3
Page 159
Call Transfer - All Calls C-11
C-11  Call Transfer - All Calls
General Description
This feature permits a user to transfer incoming or outgoing Central Office and intra-office calls to another station
within the system without Attendant assistance.
(Series 7400 software enhancement) The user can set Camp-on function to the busy destination while transferring
an incoming call (Camp-on by Station). With this feature, the trunk party is called back directly, as the destination
becomes idle.
Operating Procedure
To transfer a call in progress: 
1. While connected with the first party, press the switch hook; receive special dial tone. 
2. Dial the third party; receive ringback tone.
3. At this point, the user can either:
a.) Hang up before the third party answers. The first and third parties will be connected when third
party answers.
b.) Wait for third party to answer and announce the transfer while keeping the first party in
CONSULTATION HOLD - ALL CALLS [C-17] condition. When the user hangs up, the first and
third parties will be automatically connected.
(Series 7400 software enhancement) To set the Camp-on by Station function to the busy station:
 Manual Operation
1. While connected with the first party, press the switch hook; receive special dial tone. At this time, the
calling trunk party hears music on hold.
2. Dial the third party, and the third party is busy; receive busy tone.
3. Press the switch hook; receive special dial tone, and then dial the access code of CALL BACK; receive
service set tone.
4. Replace the handset. The station to be set Camp-on by Station (destination) hears Warning Tone. At this
time, the calling trunk party hears ringback tone.
5. The target station starts to ring when the target station lifts the handset.
6. The target station (called party) can call back to the trunk party directly by answering.
 Automatic Operation
1. While connected with the first party, press the switch hook; receive special dial tone. At this time, the
calling trunk party hears music on hold.
2. Dial the third party, and the third party is busy; receive busy tone.
3. Replace the handset. The station to be set Camp-on by Station hears Warning Tone. At this time, the trunk
party hears ringback tone.
4. When the target station becomes available, the target station starts to ring.
5. The target station can call back to the trunk party directly as the station answers.
(Series 7400 software enhancement) To answer the Camp-on by Station call from the busy station:
1. After receiving Warning Tone, the third party in the condition that the communication is in progress can
answer the call by pressing the ANSWER key. At this moment, the call connected by the third station is
placed on hold. 
						

							NEAX2400 IMX Feature Programming Manual
Page 160ND-70184 (E), Issue 3
C-11 Call Transfer - All Calls
Service Conditions
1. The station performing the CALL TRANSFER - ALL CALLS can drop off the connection before the
called party answers. If the called station does not answer within the predetermined time, ringing signal is
returned to the transferring station. See VARIABLE TIMING PARAMETERS [V-1] for other selectable
timing choices.
2. In the case of outgoing calls (no answer supervision), this feature may be activated only after 18 seconds
have elapsed since the last digit dialed.
3. Outgoing calls with answer supervision may be transferred immediately after call is answered (no time
delay).
4. If all registers are busy and the user switch hook flashes, the flash is ignored by the system, and the parties
remain connected.
5. When TRUNK-TO-TRUNK CONNECTION [T-10] is provided with the system, an incoming or
outgoing network or TIE Line call may be transferred to an outgoing network trunk, if release signal is
provided from distant end. The user who transfers the call gives line control to the two remaining parties
upon hanging up. If the release signal is not provided, Call Transfer from trunk-to-trunk will not function.
6. The THREE-WAY CALLING [T-2] feature can comprise not more than three parties on one connection.
The three parties connected can be as follows: 
a.) three stations
b.) two stations and one trunk
c.) one station and two trunks.
7. The maximum number of simultaneous THREE-WAY CALLING [T-2] connections per system is
dependent on the quantity of CFT-function circuits equipped (traffic engineered).
8. When transferring a call from a station or trunk (second party) to another station (third party) the control
station can transfer the call during ringing. When the control station goes on-hook, the station or trunk on
hold is connected to the third party and hears ringback tone. A variable timer is set when the controlling
station goes on-hook. If the timer times out before the third party answers, the control station is rung back.
When transferring a call from a loop start DIT trunk, the trunk is disconnected if the timer times out before
the third party answers.
9. Reorder tone is returned to the user when the following actions occur: 
a.) the users line is restricted by outward or miscellaneous trunk restrictions by the class of service,
b.) the user dials the number of an unequipped line or termination is restricted (route restrictions),
c.) the user dials an invalid first digit.
10. When transferring a call from a station or trunk (second party) to another station (third party), the control
station can hang-up during ringing. If the third party’s line is busy, the control station will be rung back
right away and if the third party does not answer the phone in time (30 seconds), the control station will
be rung back after the time expires. In the case of transferring the call from a loop start DIT trunk, if the
third party does not answer before the time goes up, the trunk will be disconnected.
11.
(Series 7400 software enhancement) The Camp-on by Station cannot be set to the station via CCIS.
12.
(Series 7400 software enhancement) The Camp-on by Station is available when the destination station
is in the two-party connection except the following cases:
a.) When the transferred station is connected with the Attendant Console.
b.) When the transferred station answers another Camp-on call with the ANSWER key.
c.) When the transferred station is in Consultation Hold.
d.) When the station is the D
term in Exclusive Hold.
e.) When the transferred station is set Fixed Connection - Nailed Down Connection.
13.
(Series 7400 software enhancement) The Camp-on by Station can be set to one station only once. 
						

							NEAX2400 IMX Feature Programming Manual
ND-70184 (E), Issue 3
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Call Transfer - All Calls C-11
Service Conditions (cont’d)
14.(Series 7400 software enhancement) The Camp-on by Station is restricted when the target station is in
the three-party connection.
15.
(Series 7400 software enhancement) The Camp-on by Station is not available for the target station in
LINE LOCKOUT [L-3] condition.
16.
(Series 7400 software enhancement) The Camp-on by Station is not available in the following cases:
a.) When the transferred station is dialing the number.
b.) When a call is terminating to the transferred station (the station is ringing).
c.) When the transferred station hears busy tone or reorder tone.
d.) When the transferred station hears special dial tone.
17.
(Series 7400 software enhancement) The station allowed to set the Camp-on by Station (operating
station) is only the Dterm and the analog station.
18.
(Series 7400 software enhancement) The station to be set the Camp-on by Station (transferred station)
is the analog station, the Dterm and the ISDN terminal.
19.
(Series 7400 software enhancement) When the Camp-on by Station is set to the Dterm:
a.) The ANSWER key of the D
term lights when Warning Tone is received.
b.) At the station to be set the Camp-on by Station, the LCD displays the service set indication
(CAMP) and the trunk kind or the calling number if the Caller ID notification is received.
20.
(Series 7400 software enhancement) The following conditions should be considered when this service
is set by manual operation (see Operating Procedure) because the service becomes effective when the
operating station is released from the connection:
a.) When the operating station is not released within the predetermined time period after receiving
service set tone, the service which has been set will be ineffective. And the operating user hears
busy tone.
b.) When the transferred destination station becomes available before the transferring station is
released from the connection after the service was set (after the operating user hears service set
tone), the trunk incoming call is connected with the destination station after the operating station
(mediate party) replaces the handset.
c.) When the transferred destination station becomes LINE LOCKOUT condition or the destination
becomes make busy before the transferring station is released from the connection after the
service was set (after the operating user hears service set tone), the called station (mediate party)
is recalled even though the station is disconnected.
21.
(Series 7400 software enhancement) The following are the conditions when the destination station does
not answer within the time period of No Answer timer:
a.) When the timer timeout occurs due to that the destination station has not answered within the
predetermined time period after the operating station is disconnected, the operating station is
called back.
b.) When the No Answer timer expires and the destination station has not answered within the
predetermined time period, the call management is decided by the system data (recall to the
operating station or CALL FORWARDING - DON’T ANSWER activation).
22.
(Series 7400 software enhancement) The Service Conditions for Warning Tone are as follows:
a.) The destination station receives Call Waiting tone when Camp-on by Station has been set.
b.) The amount of time between tones is decided on a system basis.
23. A call can be transferred to a station in the remote node via FCCS link.
24.
(Series 7400 software enhancement) The Camp-on by Station can be set to the station in the self-office
or the self-node in the FCCS network. 
						

							NEAX2400 IMX Feature Programming Manual
Page 162ND-70184 (E), Issue 3
C-11 Call Transfer - All Calls
Interactions
1. This feature is denied whenever the transferring station is engaged in any state other than a simple two-
party connection.
2. See TRUNK-TO-TRUNK CONNECTION [T-10] for additional programming if the call is to be
transferred off network.
3. If a station is in an established THREE-WAY CALLING [T-2] connection, that station cannot activate
any features. If a station switch hook flashes to activate a feature, the flash is ignored and the three-way
connection remains established.
4. Features that cannot be activated if a party is involved in a CONSULTATION HOLD [C-17, 17D] or in
an established THREE-WAY CONFERENCE [T-2] connection are:
ATTENDANT CAMP-ON WITH TONE INDICATION [A-1] 
ATTENDANT OVERRIDE [A-7] 
BOSS-SECRETARY OVERRIDE - D
term[B-5D] 
BUSY VERIFICATION [B-3] 
CALL BACK [C-1] 
CALL FORWARDING (Activate or Cancel) [C-2, 3, 5]
CALL PICKUP-DIRECT [C-30]
CALL WAITING - TERMINATING [C-12]
EXECUTIVE RIGHT-OF-WAY [E-1, E-1D]
MESSAGE REMINDER [M-19D]
OUTGOING TRUNK QUEUING Cancel [O-2]
SPEED CALLING-STATION Entry [S-21]
TRUNK ANSWER FROM ANY STATION (TAS) [T-8]
5. Upon establishing a CONSULTATION HOLD [C-17, 17D] connection and dialing a third party, if the
user receives busy or reorder tone instead of ringback tone, the user flashes once to disconnect the tone
and reconnect the second party.
6. Upon establishing a CONSULTATION HOLD [C-17, 17D] connection and dialing a
MISCELLANEOUS TRUNK ACCESS [M-2] code, if no dial tone is heard (after the trunk is seized), if
a mistake is made in dialing, or if an intercept announcement or a permanent tone is heard, the user must
go on-hook and wait for ringback tone.
7. The user, who establishes CONSULTATION HOLD [C-17, 17D], will be reconnected to the party in soft
hold when the third party disconnects.
8. A call transfer to a station with CALL FORWARDING [C-2, 3, 5] set will forward according to the
conditions of the feature set.
9. A call transfer to a station in a STATION HUNTING [S-7, 8, 9] group will hunt according to the
conditions of the STATION HUNTING [S-7, 8, 9] group.
10. A call transfer to a D
term that has DO NOT DISTURB [D-21D] set will receive reorder tone.
11. A call transfer call may be answered by CALL PICKUP-GROUP/DIRECT [C-7, 30].
12.
(Series 7400 software enhancement) The Camp-on by Station is not available when the DO NOT
DISTURB - Dterm [D-11D] has been set to the target station. (Note) 
						

							NEAX2400 IMX Feature Programming Manual
ND-70184 (E), Issue 3
Page 163
Call Transfer - All Calls C-11
Interactions (cont’d)
13.(Series 7400 software enhancement) The Camp-on by Station is not available when the target station
uses PRIVACY RELEASE [P-18]. 
(Note)
Note:
The operating station hears busy tone when the destination is in the above condition.
14.(Series 7400 software enhancement) When the Camp-on by Station is set by automatic operation and
the destination station is the UCD group member, BLIND TRANSFER TO BUSY UCD takes priority
over the Camp-on by Station feature if it is available.
Programming
STEP 1:ASYD - System Data 1, Index 69, Bit 0. Return transferred call to origin of call transfer after the
elapse of the Recall Timer. Only applicable to blind transfers. System Data 1, Index 69, Bit 2. Short
tone on recall of CALL TRANSFER - ALL CALLS. Ringback tone is briefly heard by the person
answering the recall. Only applicable to blind transfers. 
System Data 1, Index 140 if ASFC SFI 103 = 0; Index 247 if ASFC SFI 103 = 1. Assign the Recall
Timer for a station-to-station CALL TRANSFER - ALL CALLS. For 30 seconds, assign data 00H.
(TC 3 = 2 sec, TC 7 = 8 sec). RAM data 3FH for 30 seconds.
System Data 2, Index 1, Bits 0 & 1. Assign data “11” to allow CONSULTATION HOLD [C-17, 17D].
System Data 1, Index 156 and 157. How long before SHF is possible.
STEP 2:AT N R - Allow tenant-to-tenant connection for Inter and Intra-tenant connections. Assign Tenant
Restriction Index (TRI) 0 and 4 on an Inter and Intra-tenant basis.
STEP 3:ARSC - The station receiving the call must be assigned a Route Restriction Class (RSC) that will
allow the station to be connected to the trunk, if a trunk is involved.
FCCS Programming 
This data setting describes only the additional or replacement commands used to activate FCCS
services. When used as an FCCS feature, these commands replace the non-network commands (for
example, AAED is replaced by AAEDN). Note that the data setting for FCCS service varies depending
on the node. 
(Note)
STEP 1:ARSCN - The station receiving the call must be assigned a Route Restriction Class (RSC) that will
allow the station to be connected to the trunk, if a trunk is involved.
Note:
When using ASYDL or ASYDN to program an FCCS feature, the basic programming of ASYD is required in addition
to ASYDL or ASYDN. 
						

							NEAX2400 IMX Feature Programming Manual
Page 164ND-70184 (E), Issue 3
C-11D Call Transfer - All Calls - Dterm
C-11D  Call Transfer - All Calls - Dterm
General Description
This feature permits a Dterm user to transfer incoming or outgoing calls without Attendant assistance.
(Series 7400 software enhancement) The Dterm user can set Camp-on function to the busy destination while
transferring an incoming call (Camp-on by Station). With this feature, the trunk party is called back directly as the
destination becomes idle.
Operating Procedure
To transfer a call in progress: 
1. While connected with the first party, press the TRANSFER key; receive special dial tone.
2. Dial the third party; receive ringback tone.
3. At this point, the user can either wait and announce the call or hang up before the transfer is completed.
The LCD display for an announced transfer will be:
Transferred Party
The LCD for an unannounced transfer will be:
Transferring Party             
Transferred Party
Note:
When the telephone number of the transferring/transferred station exceeds 8 digits, the last 8 digits are displayed.
However, a maximum of 16 digit transferred telephone numbers can be displayed on the middle line of the LCD,
depending on system data.
(Series 7400 software enhancement) To set the Camp-on by Station function to the busy station:
 Manual Operation
1. While connected with the first party, press the TRANSFER key; receive special dial tone. The calling
trunk party hears music on hold. The D
term LCD of the mediate party (operating station) displays:
2. Dial the third party, and the third party is busy; receive busy tone. The LCD of the operating station
displays:
The extension number of the third party TRANSFER
XXXX
                     (Time Display) 
TRANSFER XXXX
XXXX
                     (Time Display) 
TRANSFER
                     (Time Display) 
BUSY
XXXX
                     (Time Display)  
						

							NEAX2400 IMX Feature Programming Manual
ND-70184 (E), Issue 3
Page 165
Call Transfer - All Calls - DtermC-11D
Operating Procedure (cont’d)
3. Method of operation:
a.) When the access code is used, press the FLASH key; receive special dial tone and no indication
on the LCD display, then dial the access code of CALL BACK; receive service set tone.
b.) When the feature key/soft key is used, press the CALL BACK key; receive service set tone. The
LCD of the operating station displays as mentioned above in the way of using the access code.
4. Replace the handset. The station to be set Camp-on by Station (destination) hears Warning Tone. The LCD
of the operating station displays:
The calling trunk party hears ringback tone. The LCD of the target party displays:
5. The target station starts to ring when the target station lifts the handset. The LCD of the target party
displays:
6. The target station (called party) can call back to the trunk party directly by answering the ringing. The
LCD of the target party displays:
ELAPSED TIME for the communication
 Automatic Operation
1. While connected with the first party, press the switch hook; receive special dial tone. The calling trunk
party hears music on hold. The LCD of the operating station displays: CAMP SET
                     (Time Display) 
                     (Time Display) 
CAMP                                          (TRK)
                     (Time Display) (TRK): Trunk 
kind or the 
calling 
number
CAMP                                          (TRK)
                     (Time Display) (TRK): Trunk 
kind or the 
calling 
number
XX:XX (TRK)
                     (Time Display) (TRK): Trunk 
kind or the 
calling 
number
TRANSFER
                     (Time Display)  
						

							NEAX2400 IMX Feature Programming Manual
Page 166ND-70184 (E), Issue 3
C-11D Call Transfer - All Calls - Dterm
Operating Procedure (cont’d)
2. Dial the third party, and the third party is busy; receive busy tone. The LCD of the operating station
displays:
                                   The extension number of the third party
3. Replace the handset. The station to be set Camp-on by Station hears Warning Tone. The LCD of the
operating party displays:
The LCD display is changed after the trunk receives ringback tone:
The LCD display of the target party: 
The trunk party hears ringback tone.
4. When the target station becomes available, the target station starts to ring. The LCD of the target party
displays:
5. The target station can call back to the trunk party directly as the station answers the ringing. The LCD of
the target party displays:
ELAPSED TIME for the communication
(Series 7400 software enhancement) To answer the Camp-on by Station call from the busy station:
1. After receiving Warning Tone, the third party can answer the call by pressing the ANSWER key. The
original call connected by the third station is placed on hold.BUSY
XXXX
                     (Time Display) 
CAMP SET
                     (Time Display) 
                     (Time Display) 
CAMP                                          (TRK)
                     (Time Display) (TRK): Trunk 
kind or the 
calling 
number
CAMP                                          (TRK)
                     (Time Display) (TRK): Trunk 
kind or the 
calling 
number
XX:XX (TRK)
                     (Time Display) (TRK): Trunk 
kind or the 
calling 
number