NEC Neax 2400 Imx Feature Programming Manual

							NEAX2400 IMX Feature Programming Manual
ND-70184 (E), Issue 3
Page 137
Call Hold C-6
C-6 Call Hold
General Description
This feature permits any user to hold a call in progress by performing a switch hook flash and dialing a
preprogrammed CALL HOLD code, thus allowing that line to be used for originating another call or returning to a
previously held call.
Operating Procedure
To hold a call in progress:
1. Press the switch hook; receive special dial tone. 
2. Dial CALL HOLD code; receive normal dial tone. 
3. The call in progress is held; the user may initiate a new call.
To release a new call and return to the held call: 
1. Replace the handset, releasing the new call.
2. The original call rings back to station. 
3. Lift the handset and continue with the original call.
To hold a new call and return to original call: 
1. Press the switch hook; receive special dial tone. 
2. Dial the CALL HOLD code; the new call is now held. 
3. The original call is automatically returned.
Note:
By repeating the above steps, users can converse alternately with two parties.
Service Conditions
1. Lines freed through use of this feature may also be used for answering incoming calls via the CALL
PICKUP - GROUP [C-7] or TRUNK ANSWER FROM ANY STATION [T-8] features.
2. If the controlling user does not dial any further digits after the CALL HOLD code, removal of dial tone
will occur after 12 seconds; reorder tone is then applied for 30 seconds followed by muting of the station
set.
3. Calls will remain on hold until the controlling user either replaces the handset, causing the held call to ring
back, or flashes the switch hook and redials the Hold code to return to the original call.
4. Only one call at a time may be held per station line, and the held call cannot be added to another call as in
THREE-WAY CALLING [T-2].
5. Stations may be assigned this feature via CLASS OF SERVICE - INDIVIDUAL [C-15] programming in
System Data.
6. There is no limitation to the number of stations that may simultaneously access this feature.
7. CALL WAITING [C-12, 31] cannot be activated if the target station has a call on HOLD.
8. CALL BACK [C-1]: 
a.) A user cannot activate CALL HOLD when CALL BACK [C-1] has already been activated.
b.) A user cannot use the CALL HOLD feature while CALL BACK [C-1] is in effect toward it.
c.) A user with a call on HOLD cannot activate the CALL BACK [C-1] feature.
9. CALL PICKUP [C-7, 30]: A user is denied use of the CALL PICKUP [C-7, 30] feature when holding one
call and in a talking state with another call. 
						

							NEAX2400 IMX Feature Programming Manual
Page 138ND-70184 (E), Issue 3
C-6 Call Hold
Service Conditions (cont’d)
10. THREE-WAY CALLING [T-2]: This feature used in conjunction with the CALL HOLD feature, allows
the calling user to transfer a second call while holding the first call. After transferring the second call, the
calling user is rung back by the party on hold.
11. EXECUTIVE RIGHT-OF-WAY [E-1]: Executive Override of a station that has a call on HOLD and is
connected to another call is allowed. However, Executive Override of a station on HOLD is denied
(reorder tone is heard).
12. CALL FORWARDING [C-2, 3, 5]: This feature interacts with CALL HOLD as follows: CALL HOLD
ringbacks are not forwarded; instead, the calling station is rung back with the held call after going on-hook.
13. BUSY VERIFICATION [B-2]: Busy Verification of a station on HOLD is denied. Busy Verification of a
station that has a call on HOLD is allowed if the station is in a talking state with another party.
14. OUTGOING TRUNK QUEUING [O-2, 2D]: A user cannot be placed in a ringback queue while holding
another call in hold.
15. Attendant calls cannot be held.
16. ATTENDANT CAMP-ON [A-1]: Call hold cannot be activated when ATTENDANT CAMP-ON has
already been set.
Interactions
1. CONSULTATION HOLD [C-17] must be allowed for all features that will operate by using the switch
hook to make a connection. This includes CALL TRANSFER [C-11], CALL PICKUP [C-7], THREE-
WAY CALLING [T-2], etc.
2. A station can CALL HOLD only one call at a time.
3. CALL WAITING [C-12, 31]: When a station has a call on CALL HOLD, CALL WAITING [C-12, 31]
features are denied to both the holding and the held station.
4. CALL BACK [C-1]:
a.) A user cannot activate CALL HOLD when CALL BACK [C-1] has already been activated.
b.) A user cannot use the CALL HOLD feature while CALL BACK [C-1] is in effect toward it.
c.) A user with a call on HOLD cannot activate the CALL BACK [C-1] feature.
5. NON-EXCLUSIVE and EXCLUSIVE HOLD [N-7D, E-4D] are not affected by CALLBACK [C-1].
6. CALL PICKUP [C-7, 30]: A user is allowed use of the CALL PICKUP [C-7, 30] feature when holding
Station B to pick up Station C.
7. EXECUTIVE RIGHT-OF-WAY [E-1]: Executive Override of a station that has a call on HOLD and is
connected to another call is allowed; however, Executive Override of a station on HOLD is denied (reorder
tone is heard).
8. AUTOMATIC RECALL [A-8] of a held call will not be affected by CALL FORWARDING [C-2, 3, 5].
9. BUSY VERIFICATION [B-2]: Busy Verification of a station on HOLD is denied. Busy Verification of a
station that has a call on HOLD is allowed if the station is in a talking state with another party.
10. OUTGOING TRUNK QUEUING [O-2]: A user cannot queue a trunk while using CALL HOLD.
11. Calls that include the Attendant Console cannot have access to CALL HOLD.
12. ATTENDANT CAMP-ON WITH TONE INDICATION [A-1]: This feature is denied if a station has a
call on CALL HOLD.
13. CALL HOLD cannot be activated if a call has been previously camped-on. A switch hook flash will seize
the camped-on call. 
						

							NEAX2400 IMX Feature Programming Manual
ND-70184 (E), Issue 3
Page 139
Call Hold C-6
Interactions (cont’d)
14. Calls remain on CALL HOLD until the controlling station replaces the handset, causing the held call to
ringback. If the controlling station does not answer the recall within the preset time-out interval (System
Data 1, Index 139), the connection is released.
Programming
STEP 1:ASYD - System Data 1, Index 139. No Answer Timer for CALL HOLD. (When Station A places
Station B on HOLD, and hangs up, Station A will ring after a preset period of time has elapsed. If
Station A does not answer, then Station B goes from ringback tone to reorder tone.)
System Data 2, Index 1, Bits 0 & 1. CONSULTATION HOLD [C-17] allowed or denied. 00: Denied;
Originating and Terminating Calls allowed, Tandem Calls Denied; 11: All calls allowed.
STEP 2:ANPD - Reserve a number level for feature access and cancel. Assign for Normal (N), Hooking (H),
and Busy (B). Assign NND in accordance with a predetermined numbering plan.
STEP 3:ASPA - Assign an access code for CALL HOLD, SID = 1 for Connection Status Index (CI) of
Hooking (H).
STEP 4:ASFC - Assign a Service Feature Class that allows SFI = 10 to stations that are allowed CALL
HOLD.
STEP 5:AKYD - Optional. Assign CALL HOLD to a programmable Line/Feature key. Assign
Type:Function:CALL HOLD [10]. (The operation of TRANSFER key and access code is also
available). Type:Function:FLASH BUTTON [21].
FCCS Programming 
This data setting describes only the additional or replacement commands used to activate FCCS
services. When used as an FCCS feature, these commands replace the non-network commands (for
example, AAED is replaced by AAEDN). Note that the data setting for FCCS service varies depending
on the node.
 (Note 1)
STEP 1:ANPDL - Reserve a number level for feature access and cancel. Assign for Normal (N), Hooking (H),
and Busy (B). Assign NND in accordance with a predetermined numbering plan.
STEP 2:ASPAL - Assign an access code for CALL HOLD, SID = 1 for Connection Status Index (CI) of
Hooking (H).
Note 1:
When using ASYDL or ASYDN to program an FCCS feature, the basic programming of ASYD is required in addition
to ASYDL or ASYDN.
Note 2:
System timers may be set on a network basis in ASYDN. 
						

							NEAX2400 IMX Feature Programming Manual
Page 140ND-70184 (E), Issue 3
C-6D Call Hold - Dterm
C-6D Call Hold - Dterm
General Description
This feature permits a Dterm user to HOLD a call in progress by using CALL HOLD - Dterm.
Operating Procedure
To hold a call in progress without using the HOLD key:
1. Press TRANSFER key; receive special dial tone. The LCD displays: 
2. Dial the CALL HOLD [C-6] code; receive normal dial tone.
3. The call in progress is held; the user may initiate a new call.
To release a new call and return to the original call:
1. Go on-hook, releasing the new call; or press the RECALL key.
2. The original call will ring back to the D
term.
To hold a new call and return to the original call:
1. Press TRANSFER key; receive special dial tone.
2. Dial CALL HOLD [C-6] code; the new call is placed on HOLD, the original call is automatically returned.
Note:
By repeating the above steps, user can converse alternately with two parties.
A feature/line key may be programmed as a HOLD key:
1. While a call is in progress, press the HOLD key.
2. The call is placed on HOLD, dial tone is restored.
3. A new call may be dialed.
4. To return to the original call, press the RECALL key.
On a Dterm, a SPEED CALLING - ONE TOUCH [S-26] may be used to place a call on HOLD:
1. Press feature key, plus a SPEED CALLING - ONE TOUCH [S-26] key. The LCD will display any
previously stored data.
2. Press the RECALL key. The LCD displays: 
This acts as a switch hook flash. See FLASH ENTRY - D
term [F-4D].
3. Dial CALL HOLD [C-6] access code.
4. Press SPEED CALLING - ONE TOUCH [S-26] key. The LCD displays: 
5. This key may now be used to access the CALL HOLD - D
term feature.
6. When engaged in a conversation, press the SPEED CALLING - ONE TOUCH [S-26] key with the stored
CALL HOLD - D
term access code.
7. Dial tone is restored to the phone, and user is free to make another call. TRANSFER
                     (Time Display) 
!
(Time Display) 
SPEED SET
                    (Time Display)  
						

							NEAX2400 IMX Feature Programming Manual
ND-70184 (E), Issue 3
Page 141
Call Hold - DtermC-6D
Operating Procedure (cont’d)
To operate a Dterm via the FLASH BUTTON [F-3D]:
1. When engaged in a conversation, press the programmable feature/line key programmed as a FLASH
BUTTON [F-3D]. The LCD will display:
2. Dial the CALL HOLD [C-6] access code; the LCD goes blank and dial tone is restored to the user.
Service Conditions
1. Lines freed through use of this feature may also be used for answering incoming calls via the CALL
PICKUP - GROUP [C-7] or TRUNK ANSWER FROM ANY STATION [T-8] features.
2. Calls will remain on HOLD until the controlling user either replaces the handset, causing the held call to
ring back, or will press the TRANSFER key or flash button and redial the HOLD code to return to the
original call.
3. Only one call per station may be held at one time, and a held call cannot be added to another party as in
THREE-WAY CALLING [T-2].
4. Stations may be assigned this feature via CLASS OF SERVICE - INDIVIDUAL [C-15] programming in
System Data.
5. There is no limitation to the number of stations that may access this feature simultaneously.
6. Kind of service indication on the LCD display is allowed or denied via System Data programming.
7. The station having a camped-on call cannot activate the CALL HOLD feature.
Interactions
1. CALL WAITING [C-12, 31] cannot be activated if the target station has a call on hold.
2. CALL BACK [C-1]:
a.) A user cannot activate CALL HOLD - D
term when CALL BACK has already been activated.
b.) A user cannot use the CALL HOLD - Dterm feature while CALL BACK is in effect toward it.
c.) A station with a call on HOLD cannot activate the CALL BACK feature.
3. CALL PICKUP [C-7, 30]: A user is denied use of the CALL PICKUP feature when holding one call and
in a talking state with another call.
4. THREE-WAY CALLING [T-2]: This feature, used in conjunction with the CALL HOLD - D
term feature,
allows the calling user to transfer a second call while holding the first call. After transferring the second
call, the calling user is rung back by the party on HOLD.
5. EXECUTIVE RIGHT-OF-WAY [E-1]: Executive Override of a station that has a call on HOLD and is
connected to another call is allowed. However, Executive Override of a station on HOLD is denied
(reorder tone is heard).
6. CALL FORWARDING [C-2, 3, 5]: This feature interacts with CALL HOLD - D
term as follows: CALL
HOLD ringbacks are not forwarded. Instead, the calling station is rung back with the held call after going
on-hook.
7. BUSY VERIFICATION [B-3]: BUSY VERIFICATION of a station on HOLD is denied. BUSY
VERIFICATION of a station that has a call on HOLD is allowed if the station is in a talking state with
another party.
8. OUTGOING TRUNK QUEUING [O-2]: A user cannot be placed in a Ringback queue while holding
another call on HOLD.TRANSFER
                   (Time Display)  
						

							NEAX2400 IMX Feature Programming Manual
Page 142ND-70184 (E), Issue 3
C-6D Call Hold - Dterm
Interactions (cont’d)
9. Attendant calls cannot be held.
10. ATTENDANT CAMP-ON [A-1]: CALL HOLD - D
term cannot be activated when ATTENDANT CAMP-
ON has already been set.
Programming
STEP 1:ASYD - System Data 1, Index 139. No Answer Timer for CALL HOLD. (When Station A places
Station B on HOLD, and hangs up, Station A will ring after a preset period of time has elapsed. If
Station A does not answer, then Station B goes from ringback tone to reorder tone.)
System Data 2, Index 1, Bits 0 & 1. CONSULTATION HOLD [C-17] allowed or denied. 00: Denied;
Originating and Terminating Calls allowed, Tandem Calls Denied; 11: All calls allowed.
STEP 2:ANPD - Reserve a number level for feature access and cancel. Assign for Normal (N), Hooking (H),
and Busy (B). Assign NND in accordance with a predetermined numbering plan.
STEP 3:ASPA - Assign an access code for CALL HOLD, SID = 1 for Connection Status Index (CI) Hooking
(H).
STEP 4:ASFC - Assign a Service Feature Class that allows SFI = 10 to stations that are allowed CALL
HOLD.
STEP 5:AKYD - Assign Call Hold to a programmable Line Feature key. Assign  Type:Function:CALL HOLD
[10]. (The operation of TRANSFER key and access code is also available). Type:Function:FLASH
BUTTON [21].
STEP 6:ADSL - Assign SN=5 (Consultation Hold) and FKY=10 (Call Hold; HLD)
This command is required only for assigning the function to each soft key.
To operate a D
term via the FLASH BUTTON [F-3D], assign SN=4 (Communication is in Progress)
and FKY=21 (Flash Button; FLASH).
FCCS Programming 
This data setting describes only the additional or replacement commands used to activate FCCS
services. When used as an FCCS feature, these commands replace the non-network commands (for
example, AAED is replaced by AAEDN). Note that the data setting for FCCS service varies depending
on the node. 
(Note 1)
STEP 1:ANPDL - Reserve a number level for feature access and cancel. Assign for Normal (N), Hooking (H),
and Busy (B). Assign NND in accordance with a predetermined numbering plan.
STEP 2:ASPAL - Assign an access code for CALL HOLD, SID = 1 for Connection Status Index (CI) Hooking
(H).
Note 1:
When using ASYDL or ASYDN to program an FCCS feature, the basic programming of ASYD is required in addition
to ASYDL or ASYDN.
Note 2:
System timers may be set on a network basis in ASYDN. 
						

							NEAX2400 IMX Feature Programming Manual
ND-70184 (E), Issue 3
Page 143
Call Pickup - Group C-7
C-7  Call Pickup - Group
General Description
This feature permits a user to answer any calls directed to other lines in the user’s preset CALL PICKUP - GROUP
by dialing a Pickup code.
A user can be assigned to an additional CALL PICKUP GROUP, referred to as EXPANDED CALL PICKUP
GROUP.
Operating Procedure
To pick up an incoming call: 
1. A station within the CALL PICKUP GROUP rings. 
2. Lift the handset; receive dial tone.
3. Dial the CALL PICKUP code; the call is connected to the station.
To pick up an incoming call (Consultation Hold):
1. A station within the CALL PICKUP GROUP rings.
2. The station flashes the switch hook; receives special dial tone.
3. Dial the CALL PICKUP code; the call is connected to the station. 
4. The first party is put on CALL HOLD [C-6] status.
To pick up an incoming call within the EXPANDED CALL PICKUP GROUP:
1. A station within the EXPANDED CALL PICKUP GROUP rings.
2. Lift the handset; receive dial tone.
3. Dial the access code for EXPANDED CALL PICKUP; the call is connected to the station.
Service Conditions
1. This feature may be provided on a per-line basis via system data.
2. Any station assigned a fully restricted CLASS OF SERVICE-INDIVIDUAL [C-15] will be unable to
answer incoming Central Office calls using this feature.
3. A CALL PICKUP GROUP is defined as those stations having the ability to pick up each others calls using
the CALL PICKUP feature.
4. A maximum of 100 stations can be assigned to each group. There is no limit to the number of groups per
system.
5. If the CALL PICKUP GROUP code is dialed while two or more stations within the group are ringing, the
switching system will connect the calls in the order of priority assigned to the call pick up chain.
6. CALL PICKUP GROUP cannot be used to answer OUTGOING TRUNK QUEUING [O-2] or CALL
BACK [C-1] from another station.
7. A busy station can accomplish Call Pickup by flashing the switch hook and then dialing the CALL
PICKUP GROUP code. The call in progress will automatically be placed on hold.
8. CALL TRANSFER - ALL CALLS [C-11]: The ability to pick up the recall of CALL TRANSFER - ALL
CALLS when CALL PICKUP - GROUP is activated is not available.
9. A maximum of 100 stations can be assigned to each EXPANDED CALL PICKUP GROUP. There is no
limit to the number of groups per system.
10. A user cannot pick up a call in the EXPANDED CALL PICKUP GROUP when engaged in another call.
11. This feature is available via FCCS. 
						

							NEAX2400 IMX Feature Programming Manual
Page 144ND-70184 (E), Issue 3
C-7 Call Pickup - Group
Service Conditions (cont’d)
12. The allowable station number type for a member of CALL PICKUP GROUP or CALL PICKUP
EXPAND GROUP is the telephone number only.
13. When using the FCH card with:
a.) Stations in up to a maximum of four different nodes can be assigned to a CALL PICKUP
GROUP or a CALL PICKUP EXPAND GROUP.
b.) When a CALL PICKUP GROUP/CALL PICKUP EXPAND GROUP has stations that belong to
different nodes, and the multiple Call Pickup/Call Pickup Expand stations are ringing
simultaneously, if ringing stations belong to the same node, the user will pick up the call in
assigned order. However, if ringing stations belong to different nodes, the user cannot pick up the
call in assigned order or terminated order. The user will first pick up the call terminated to the
station belonging to the same node of the user’s station. See the figures below.
Node A Node B
 No.3 No.4 No.5 No.1 No.2
CALL PICKUP GROUP
The number below the station is the assigned order.
Example: All the Stations No. 1 through No. 5 belong to the same CALL PICKUP GROUP. When Stations No.1, No. 3 and No. 5 are 
ringing:
 If the user answers via Station No. 4, the user will pick up a call terminated to Station No. 5 first (this feature allows the user to 
pick up from the next station in assigned order). The user will then pick up Station No. 3, if Station No. 3 is still ringing.
 If the user answers via Station No. 2, the user will pick up a call terminated to Station No. 1 first. 
						

							NEAX2400 IMX Feature Programming Manual
ND-70184 (E), Issue 3
Page 145
Call Pickup - Group C-7
Service Conditions (cont’d)
14. The number of CALL PICKUP GROUPs or CALL PICKUP EXPAND GROUPs is not limited.
15. A user cannot answer an incoming call to the station in another CALL PICKUP GROUP or CALL
PICKUP EXPAND GROUP.
16. Even if a station has been assigned to the existing CALL PICKUP GROUP or CALL PICKUP EXPAND
GROUP by Physical Station Number, the station can also be assigned to the same CALL PICKUP
GROUP or a CALL PICKUP EXPAND GROUP via FCCS service.
17. When the station holds a call (switch hook flash or Call Hold) which terminated through FCCS link, the
station cannot pick up a call via CALL PICKUP/CALL PICKUP EXPAND.
18. When both stations, a calling station and a station that will picks up a call, place another call on hold, this
service is activated on the condition that all the stations (the calling station, the station that picks up the
call, the ringing station, and the held stations) belong to the same node. If any of the stations belong(s) to
a different node, this service is not activated.
19. The CALL PICKUP - GROUP/CALL PICKUP EXPAND GROUP can be set on a node basis, even in the
use of telephone numbers. In other words, the features are available via the data written on the Local Data
Memory (LDM), not only on the Data Memory (DM) or the Network Data Memory (NDM). The
following are conditions in this case:
a.) The features are to be programmed by using the telephone number (TELN) of each station.
b.) A maximum of 100 stations can be assigned per CALL PICKUP GROUP.
c.) A maximum of 100 stations can be assigned per CALL PICKUP EXPAND GROUP.
d.) A station can belong to one CALL PICKUP GROUP only.
No.1
No.3
No.4No.2
No.5
CALL PICKUP EXPAND 
GROUP C
CALL PICKUP 
GROUP B
CALL PICKUP 
GROUP A
Node B
Node C
Node D
Node A
CALL PICKUP EXPAND GROUP
The number below the station is the assigned order.
Example
: All the stations No.1 through No. 5 belong to the same CALL PICKUP GROUP Expand Group C.
When Stations No. 2 through No. 5 are ringing:
 If the user answers via Station No. 1, the user will pick up a call terminated to Station No. 3 first.
 If the user answers via Station No. 5, the user will pick up a call terminated to Station No. 2 first. 
						

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Page 146ND-70184 (E), Issue 3
C-7 Call Pickup - Group
Service Conditions (cont’d)
e.) A station can belong to one CALL PICKUP EXPAND GROUP only.
f.) No limitation is attached to the number of CALL PICKUP GROUPs/CALL PICKUP EXPAND
GROUPs per node.
g.) When multiple stations are ringing in a CALL PICKUP GROUP/CALL PICKUP EXPAND
GROUP, the calls won’t be picked up in the terminating order or in the assigned order of stations.
h.) A station cannot pick up a call to a member of other CALL PICKUP GROUPs/CALL PICKUP
EXPAND GROUPs.
i.) A call to be picked up can be that from a station, a trunk or an Attendant Console.
j.) When there is a restriction on the connection between an incoming call and the answering station,
the restriction is applied. As a result of this, the station cannot pick up the call.
k.) The features, though using the telephone numbers, cannot be used together with the same features
via FCCS.
l.) Stations denied access to a route via Route Restriction Class may not be able to pick up an
incoming trunk call.
m.) A specific attendant number cannot be assigned for these features.
n.) CALL PICKUP GROUPs via DM and groups via LDM cannot coexist in a system.
20. When using the FCCS network, calling back for CALL BACK [C-1] or OUTGOING TRUNK QUEUING
[O-2] to the station cannot be picked up.
21. When using the FCCS network, the specific attendant number cannot be assigned to a CALL PICKUP
GROUP or a CALL PICKUP EXPAND GROUP, which is activated with NDM data.
22. When programmed on LDM, a call in recall state by CALL BACK [C-1], OUTGOING TRUNK
QUEUING [O-2] or CALL HOLD [C-6], cannot be picked up.
23. When programmed on LDM, a call by Automatic Wake-up [A-27] or Timed Reminder [T-62] cannot be
picked up.
Interactions
1. CALL HOLD [C-6]: To pick up a call while engaged in a two-party connection, the station can switch
hook flash to place the other party on CALL HOLD [C-6] and dial the Call Pickup code. The first party is
put on CALL HOLD [C-6].
2. CALL BACK [C-1]: The call back station originator being called back cannot be picked up by a station
with the CALL PICKUP - GROUP feature. If the callback is directed to the terminating station, then Call
Pickup may be used to answer the call. Any other station attempting to pick up the call will result in the
user receiving reorder tone.
3. OUTGOING TRUNK QUEUING [O-2]: The OUTGOING TRUNK QUEUING station being rung back
cannot be picked up by a station with the CALL PICKUP - GROUP feature. An attempt to pick up the call
will result in the station receiving reorder tone.
4. RESTRICTION: A station assigned as fully restricted or with inward restrictions cannot use the CALL
PICKUP feature if assigned to a CALL PICKUP GROUP.
5. THREE-WAY CALLING [T-2]: CALL PICKUP can be used only after a THREE-WAY CONFERENCE
has been reduced to a two-party connection or the station has returned to an idle state.
6. STATION MESSAGE DETAIL RECORDING SYSTEM [S-10]: When a call is answered using the
CALL PICKUP - GROUP feature, the station dialing the Call Pickup code is recorded.
7. CONSULTATION HOLD-ALL CALLS [C-17] must be provided.
8. Station A will not be able to pick up Station B, if Station A is engaged in any state other than idle or a
simple two-party connection.