Lucent Technologies Audix Administration And Data Acquisition Guide

							AUDIX Administration and Data Acquisition Package  585-302-502  Issue 14
May 1999
PC2AUDIX Traffic Reports 
5-5 Peak Port Usage Report 
5
Defaults are as follows: 
nRep ort Starting  Date is the latest Mond ay for whic h five d ays of 
traffic  d ata exist on the PC, and  the d efault Rep ort End ing  Date is 
the latest d ate for whic h traffic  d ata exists on the PC. You c an 
c hang e these d ates to any d ates in a seven-d ay p eriod  for whic h 
hourly system traffic  d ata exists on the PC. 
nHours Disp layed  are the hours for whic h data exists on the PC 
d uring the rang e of d ays rep resented  b y the d efault starting  and 
end ing  d ates. You c an c hang e these hours to inc lud e fewer hours 
than the d isp layed  rang e. 
n“ Send  output to d evic e”  is the p rinter d efined  in the PC2AUDIX 
Setup  Parameters. You c an d isp lay the rep ort on the PC sc reen by 
b lanking  out the field, or c opy the rep ort to a file b y entering a file 
name. If you d id  not d efine a p rinter in PC2AUDIX Setup 
Parameters, this field  is blank by default and  the rep ort ap pears on 
the PC sc reen. 
3. If you wish, c hang e the d efault rep ort d ata. Otherwise PC2AUDIX retrieves 
the d efault-sp ec ified  information. 
4. Press   (CHANGE/RUN) to generate the rep ort and  send  it to the 
sp ec ified  outp ut d evic e. 
5. If Stella Business Grap hic s is installed  on your PC, the p romp t “ Do you 
want to see the g rap hic al view of this d ata?”  ap p ears. Enter y
 to inc lud e 
g rap hic al outp ut or n
 to d isp lay the rep ort in tab le format only. 
6. The rep ort ap p ears as a tab le with days shown horizontally ac ross the 
p ag e and  hours listed vertic ally. If you have g rap hic al outp ut c ap ab ility 
and  entered  y
 in the previous step , a c hart also is inc lud ed with the outp ut. 
Peak Port Usage Report
This rep ort d isp lays the p eak p ort usag e for eac h hour in a selec ted  rang e of 
hours d uring  a selec ted  rang e of d ates for a maximum of seven d ays. You must 
first retrieve Hourly System Traffic  Data for the sp ec ified  d ates on this rep ort, 
using PC2AUDIX.
Peak port usage tells you the maximum number of ports that were used during a 
p artic ular hour. If your system is c onfigured  p rop erly for your ac tual usag e, the 
system should  p eak at the maximum numb er of p orts oc c asionally. If you never 
reac h the maximum, you may b e ab le to ad d  more sub sc rib ers without worrying  
ab out p orts.
The following is an examp le of the Peak Port Usag e Rep ort in tab le format:
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							AUDIX Administration and Data Acquisition Package  585-302-502  Issue 14
May 1999
PC2AUDIX Traffic Reports 
5-6 Peak Port Usage Report 
5
To display the Peak Port Usage Report:
 
1. At the AUDIX Traffic  Rep orts menu, selec t 2) Peak Ports in use b y Hour for 
a Period .
The following sc reen appears:  
						

							AUDIX Administration and Data Acquisition Package  585-302-502  Issue 14
May 1999
PC2AUDIX Traffic Reports 
5-7 Peak Port Usage Report 
5
Defaults are as follows:
nRep ort Starting  Date is the latest Mond ay for whic h five d ays of 
traffic  d ata exist on the PC, and  the d efault Rep ort End ing  Date is 
the latest d ate for whic h traffic  d ata exists on the PC. You c an 
c hang e these d ates to any d ates in a seven-d ay p eriod  for whic h 
hourly system traffic  d ata exists on the PC.
nHours Disp layed  are the hours for whic h data exists on the PC 
d uring the rang e of d ays rep resented  b y the d efault starting  and 
end ing  d ates. You c an c hang e these hours to inc lud e fewer hours 
than the d isp layed  rang e.
n“ Send  output to d evic e”  is the p rinter d efined  in the PC2AUDIX 
Setup  Parameters. You c an d isp lay the rep ort on the PC sc reen by 
b lanking  out the field, or c opy the rep ort to a file b y entering a file 
name. If you d id  not d efine a p rinter in PC2AUDIX Setup 
Parameters, this field  is blank by default and  the rep ort ap pears on 
the PC screen.
2. If you wish, c hang e the d efault rep ort d ata. Otherwise PC2AUDIX retrieves 
the d efault-sp ec ified  information.
3. Press   (CHANGE/RUN) to generate the rep ort and  send  it to the 
sp ec ified  outp ut d evic e.
4. If you have Stella Business Grap hic s installed on your PC, the p romp t “ Do 
you want to see the g rap hic al view of this d ata?”  ap p ears. Enter y
 to 
inc lud e g rap hic al outp ut or n
 to d isp lay the rep ort in tab le format only.
5. The rep ort ap p ears as a tab le with days shown horizontally ac ross the 
p ag e and  hours listed vertic ally. If you have g rap hic al outp ut c ap ab ility 
and  entered  y
 in the previous step , a c hart also is inc lud ed with the outp ut. 
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							AUDIX Administration and Data Acquisition Package  585-302-502  Issue 14
May 1999
PC2AUDIX Traffic Reports 
5-8 Hourly File System Usage Report 
5
Hourly File System Usage Report
This rep ort d isp lays the numb er of b loc ks of voic e text sp ac e used  and  availab le 
for eac h hour d uring  a sp ec ified  d ay. You must 
first retrieve Hourly System Traffic 
Data for this rep ort for the sp ec ified  d ate, using  PC2AUDIX. 
This rep ort shows you how your sub sc rib ers use messag e sp ac e d uring  the d ay. 
For examp le, you may see the used  sp ac e inc reasing in the morning  when 
emp loyees are in meeting s, then d ec rease at lunc htime when messag es are 
p ic ked  up  and  d eleted , inc rease again in the afternoon, and  d ec rease ag ain at 
the end  of the d ay. 
The following is an examp le of the Hourly File System Rep ort in tab le format: 
Data field s in this rep ort p rovide the following information: 
nFREE SPA C E 
The total amount of spac e (measured  in b loc ks) alloc ated  for, b ut not used  
b y, voic e text filesystems. 
nU SED  SPAC E 
The total amount of sp ac e (measured  in b loc ks) used  b y voic e text 
filesystems.  
						

							AUDIX Administration and Data Acquisition Package  585-302-502  Issue 14
May 1999
PC2AUDIX Traffic Reports 
5-9 Hourly File System Usage Report 
5
To display the Hourly File System Report:
 
1. At the AUDIX Traffic  Rep orts menu, selec t 3) Hourly File System Usag e for 
a Day. 
The following sc reen appears: 
Defaults are as follows: 
nRep ort for Day is the latest d ate for whic h hourly system traffic  d ata 
exists on the PC. You c an c hang e this d ate to any d ate for whic h 
hourly system traffic  d ata exists on the PC. 
n“ Send  output to d evic e”  is the p rinter d efined  in the PC2AUDIX 
Setup  Parameters. You c an d isp lay the rep ort on the PC sc reen by 
b lanking  out the field, or c opy the rep ort to a file b y entering a file 
name. If you d id  not d efine a p rinter PC2AUDIX Setup Parameters, 
this field  is b lank b y d efault and  the rep ort ap p ears on the PC 
sc reen. 
2. If you wish, c hang e the d efault rep ort d ata. Otherwise PC2AUDIX retrieves 
the d efault-sp ec ified  information. 
3. Press   (CHANGE/RUN) to generate the rep ort and  send  it to the 
sp ec ified  outp ut d evic e. 
4. If you have Stella Business Grap hic s installed on your PC, the p romp t “ Do 
you want to see the g rap hic al view of this d ata?”  ap p ears. Enter y
 to 
inc lud e g rap hic al outp ut or n
 to d isp lay the rep ort in tab le format only. 
5. The rep ort ap p ears as a tab le with free sp ac e and  used  sp ac e shown 
horizontally ac ross the p ag e and  hours listed  vertic ally. If you have 
g rap hic al outp ut c ap ab ility and  entered  y
 in the previous step , a c hart also 
is inc lud ed  with the outp ut. 
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							AUDIX Administration and Data Acquisition Package  585-302-502  Issue 14
May 1999
PC2AUDIX Traffic Reports 
5-10 Daily File System Usage Report 
5
Daily File System Usage Report
This rep ort d isp lays the total numb er of b loc ks of voic e text sp ac e used  and 
availab le for eac h d ay in a rang e of d ays (up  to 50 d ays). You must 
first retrieve 
Daily System Traffic  Data for this rep ort for the sp ec ified  d ates, using  PC2AUDIX. 
This rep ort shows you how your system’s messag e sp ac e is b eing  used . When a 
system is first installed , the trend  is up ward  (filesystem usage keep s inc reasing ). 
Also, when you add  new sub sc rib ers, normally you see an up ward  trend . If, onc e 
your system is stab le, you still see an up ward  trend , try to estimate when you may 
need  more messag e sp ac e. Analyzing  filesystem sp ac e also lets you know when 
you c an add  more sub sc rib ers without d eg rad ing system performanc e 
(rememb er to c hec k your averag e p ort usag e as well). 
If your d isk(s) are fully alloc ated , you should  p rint this rep ort often to see if you 
need  to ord er a new d isk. (The DEFINITY AUDIX system ac c ommod ates only one 
d isk, b ut you may need  to ord er a larg er d isk.) Rememb er, it takes a few weeks 
to p lac e the ord er and  g et the new d isk, so this rep ort help s you to antic ip ate 
when you mig ht need  to inc rease your c ap ac ity. 
The following is an examp le of the Daily File System Usag e Rep ort in tab le 
format: 
Data field s in this rep ort p rovide the following information: 
nFREE SPA C E 
The total amount of sp ac e (measured  in b loc ks) alloc ated  for, b ut not 
used , b y voic e text filesystems. 
nU SED  SPAC E 
The total amount of sp ac e (measured  in b loc ks) used  b y voic e text 
filesystems.  
						

							AUDIX Administration and Data Acquisition Package  585-302-502  Issue 14
May 1999
PC2AUDIX Traffic Reports 
5-11 Daily File System Usage Report 
5
To display the Daily File System Report:
 
1. At the AUDIX Traffic  Rep orts menu, selec t 4) Daily File System Usag e for a 
Pe r io d .
The following sc reen appears: 
Defaults are as follows: 
nRep ort Starting  Date is the latest Mond ay for whic h five d ays of 
traffic  d ata exist on the PC. The Rep ort End ing Date is the latest 
d ate for whic h d aily system traffic  data exists on the PC. You c an 
c hang e these d ates to any d ates in a 50-day p eriod for whic h daily 
system traffic  d ata exists on the PC. 
n“ Send  output to d evic e”  is the p rinter d efined  in the PC2AUDIX 
Setup  Parameters. You c an d isp lay the rep ort on the PC sc reen by 
making  the field  b lank, or c op y the rep ort to a file b y entering  a file 
name. If you d id  not d efine a p rinter in PC2AUDIX Setup 
Parameters, this field  is blank by default and  the rep ort ap pears on 
the PC sc reen. 
2. If you wish, c hang e the d efault rep ort d ata. Otherwise PC2AUDIX retrieves 
the d efault-sp ec ified  information. 
3. Press   (CHANGE/RUN) to generate the rep ort and  send  it to the 
sp ec ified  outp ut d evic e. 
4. If you have Stella Business Grap hic s installed on your PC, the p romp t “ Do 
you want to see the g rap hic al view of this d ata?”  ap p ears. Enter y
 to 
inc lud e g rap hic al outp ut or n
 to d isp lay the rep ort in tab le format only. 
5. The rep ort ap p ears as a tab le with free sp ac e and  used  sp ac e shown 
horizontally ac ross the p ag e and  d ays listed  vertic ally. If you have 
g rap hic al outp ut c ap ab ility and  entered  y
 in the previous step , a c hart also 
is inc lud ed  with the outp ut. 
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							AUDIX Administration and Data Acquisition Package  585-302-502  Issue 14
May 1999
PC2AUDIX Traffic Reports 
5-12 Session Usage Traffic Report 
5
Session Usage Traffic Report
This rep ort d isp lays the total numb er of the following  p er d ay: 
nVoice mail c alls 
nVoice mail messages created
nCall answer c alls 
nCall answer messag es left
nTotal connect time for all ports (in seconds divided by 100) for each 
sp ec ified  d ay in a rang e of d ays (up  to 40 d ays) 
The rep ort also shows the numb er of sub sc rib ers administered  on the voic e mail 
system as of the last d ate in the rep orts. You must 
first retrieve Daily System 
Traffic  Data for the sp ec ified  d ates on this rep ort, using  PC2AUDIX. 
This rep ort shows you how your sub sc rib ers are using  the voic e mail and  c all 
answer features:
nAre sub sc rib ers rec ord ing  voic e mail messag es? If not, should  you set up 
a c lass to teac h them the b enefits of using  voic e mail? 
nFor the numb er of c all answer c alls, how many messag es are left? Fifty 
p erc ent is an ind ustry averag e. If the number is very low, is there a 
reason? Perhap s p ersonal g reeting s are not friend ly enoug h, or fail to 
invite the c aller to leave a messag e. Perhap s sub sc rib ers use a c overing  
extension. 
nAre the numb er of voic e mail messag es keep ing  up  with the number of 
c all answer messag es? This is one ind ic ation of how resp onsive your 
sub sc rib ers are. 
The following is an examp le of the Session Usage Traffic  Rep ort in tab le format:  
						

							AUDIX Administration and Data Acquisition Package  585-302-502  Issue 14
May 1999
PC2AUDIX Traffic Reports 
5-13 Session Usage Traffic Report 
5
Data field s in this rep ort p rovide the following information: 
To display the Session Usage Traffic Report:
 
1. At the AUDIX Traffic  Rep orts menu, selec t 5) Session Usag e p er Day for a 
Pe r io d .
The following sc reen appears: 
Disp layed  d efaults are as follows: 
nDefault Rep ort Starting  Date is the latest Monday for whic h five 
d ays of traffic  d ata exist on the PC, and  the Rep ort End ing  Date is 
the latest d ate for whic h d aily system traffic  d ata exists on the PC. 
You c an c hang e these d ates to any d ates in a 40-d ay p eriod  for 
whic h d aily system traffic  d ata exists on the PC.  Total Sub sc rib ers Total numb er of sub sc rib ers ad ministered on the voic e 
mail system as of the last day of the rep ort. 
VM CALLS  Total numb er of voic e mail c alls p lac ed during  the d ay. 
VM MSGS Total numb er of voic e mail messag es c reated .
CA CALLS  Total numb er of c all answer c alls. 
CA MSGS Total numb er of c all answer messag es that were left. 
CCS Total c onnec t time for all ports, measured in hundred  
(c entum) c all sec ond s (total sec ond s d ivid ed  b y 100). 
						

							AUDIX Administration and Data Acquisition Package  585-302-502  Issue 14
May 1999
PC2AUDIX Traffic Reports 
5-14 Traffic Data Reports 
5
nThe “ Send  output to d evic e”  is the p rinter d efined  in the PC2AUDIX 
Setup  Parameters. You c an d isp lay the rep ort on the PC sc reen by 
b lanking  out the field, or c opy the rep ort to a file b y entering a file 
name. If you d id  not d efine a p rinter in PC2AUDIX Setup 
Parameters, this field  is blank by default and  the rep ort ap pears on 
the PC sc reen. 
2. If you wish, c hang e the d efault rep ort d ata. Otherwise PC2AUDIX retrieves 
the d efault-sp ec ified  information. 
3. Press   (CHANGE/RUN) to generate the rep ort and  send  it to the 
sp ec ified  outp ut d evic e. 
4. If Stella Business Grap hic s is installed  on your PC, the p romp t “ Do you 
want to see the g rap hic al view of this d ata?”  ap p ears. Enter y
 to inc lud e 
g rap hic al outp ut or n
 to d isp lay the rep ort in tab le format only. 
5. The rep ort ap p ears as a tab le with rep ort field s shown horizontally ac ross 
the page and days listed vertically down the page. If you have graphical 
output c ap ab ility and  entered  y
 in the p revious step , a line c hart also is 
inc lud ed  with the outp ut. 
Traffic Data Reports
The PC2AUDIX View AUDIX Traffic  Data option allows you to d isp lay download ed 
system and  sub sc rib er traffic  d ata in rep ort formats that are similar to the voic e 
mail traffic  forms d isp layed  on the ad ministration terminal. Grap hic al output via 
the Stella Business Graphics pac kage is not available for these reports. 
This section describes how to display and manipulate AUDIX Traffic Data reports 
with PC2AUDIX. Refer to the following  manuals for information ab out interp reting  
these rep orts and  for d esc rip tions of the sp ec ific  information c ontained  in d ata 
field s on the rep orts: 
nRefer to Chap ter 8, Sc hed uling  PC2AUDIX Data Retrieval, in DEFINITY 
AU D I X Sys t e m  A d m in is t r a t i o n
, 585-300-507, or in AUDIX Ad ministration, 
585-305-501, for information ab out interp reting  eac h traffic  rep ort. 
nRefer to the traffic  forms in DEFINITY AUDIX System Forms Referenc e, 
585-300-207, or in 
AUDIX Release 1 Version 8 Forms Referenc e, 
585-306-204, for d esc rip tions of the sp ec ific  information c ontained  in data 
field s on eac h traffic  report. 
The PC2AUDIX help  files also c ontain summarized  information ab out using  and  
interp reting  these rep orts. 
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