Lucent Technologies Audix Administration And Data Acquisition Guide

							AUDIX Administration and Data Acquisition Package  585-302-502  Issue 14
May 1999
Glossary 
GL-3  
GL
autodelete
An I
NTUITY AUDIX feature that allows sub sc ribers to ind ic ate that faxes are automatic ally d eleted  
from their mailb ox after b eing  p rinted .
automated attendant
A feature that allows a user of a Lucent I
NTUITY system to set up  a main extension number with a 
menu of op tions that routes c allers to an ap p rop riate d ep artment at the touc h of a b utton.
automatic call distribution (ACD)
The System 85, Generic 2, or Generic  3 c all-d istrib ution g roup of analog  p orts that c onnec ts 
Luc ent I
NTUITY sub sc rib ers and  users to the system.  See also call-d istrib ution g roup.
automatic message scan 
An I
NTUITY AUDIX feature that allows sub sc ribers to sc an all messag e head ers and  messag es at 
the touch of two b uttons.  With Luc ent I
NTUITY FAX Messag ing , this feature allows all new faxes to 
b e b und led  and  transmitted  over a single fax c all delivery c all.  Also c alled 
autosc an.
autoprint
An I
NTUITY AUDIX feature that allows sub sc rib ers to ind icate that faxes are automatically sent to a 
sp ecified  print d estination.
autoscan
See  
automatic  messag e scan.
B
background testing
Testing  that runs c ontinuously when the system is not b usy d oing  other tasks.
backup
A dup lic ate cop y of files and  d irectories saved  on a removab le med ia such as flop py diskette or 
tap e.  The b ac kup  filesystem may be cop ied  b ac k (restored ) if the active version is d amag ed  
(corrupted ) or lost.
basic input/output system (BIOS)
A system that c ontains the b uffers for sending information from a program to the ac tual hard ware 
d evic e the information should  g o to.
baud
A unit of measurement that d esc ribes the speed of transferred information.
baud rate
Transmission sig naling  sp eed .
basic call transfer
A switc h hook-flash method  used to send  the I
NTUITY AUDIX transfer command  over analog  voic e 
ports.
basic rate access
See  
basic  rate interfac e.
basic rate interface (BRI)
International standard p rotocol for connec ting a station terminal to an integ rated systems dig ital 
network (ISDN) switch.  ISDN BRI sup p orts two 64 Kb p s information b earer c hannels (B1 and  B2), 
and  one 16 Kb p s c all status and c ontrol (D) c hannel (a 2B +  D format).  Also c alled  b
asic  rate 
access
.  
						

							AUDIX Administration and Data Acquisition Package  585-302-502  Issue 14
May 1999
Glossary 
GL-4  
GL
binary digit (bit)
Two-numb er notation that uses the dig its 0 and  1.  Low-ord er bits are on the rig ht (for examp le, 
0001= 1, 0010= 2, and so forth).  Four b its make a nyb b le; eig ht b its make a b yte.
binary synchronous communications (BSC)
A charac ter-oriented  sync hronous link p rotoc ol.
BIOS
See  
basic  inp ut/outp ut system.
bit
See  
binary digit.
body
The part of sub sc riber voice mail that contains the ac tual spoken messag e.  For a leave word  
calling (LWC) message, it is a stand ard  system announc ement.
boot 
The op eration to start a c omp uter system by loading p rog rams from d isk to main memory (part of 
system initialization).  Booting is typ ically ac complished  b y p hysically turning  on or restarting  the 
system.  Also c alled  
reb oot.
boot filesystem
The filesystem from whic h the system load s its initial p rog rams.
bps (bits per second)
The numb er of binary units of information (1s or 0s) that can b e transmitted  p er sec ond .  Mb ps 
refers to a million b its p er sec ond ; Kb p s refers to a thousand  b its p er second.
BRI
See  
basic  rate interfac e.
broadcast messaging
An I
NTUITY AUDIX feature that enab les the system ad ministrator and other desig nated users to 
send  a messag e to all sub sc rib ers automatic ally.
BSC
See  
binary sync hronous c ommunic ations.
buffer
Memory used  to c ompensate for time differences in transmission by temporarily storing  data.
bulletin board
An I
NTUITY AUDIX feature that allows a messag e to be p layed  to c allers who dial the extension. 
Callers c annot leave a messag e sinc e it is a listen-only servic e.  Also c alled  
information service.
bundling
Comb ining  several c alls and  handling  them as a sing le c all.  See also 
automatic  messag e sc an.
bus
An elec tric al c onnec tion/c able allowing  two or more wires, lines, or p erip herals to be connec ted  
tog ether.
busy-out/release
To remove a Lucent I
NTUITY d evice from service (make it app ear b usy or in use), and  later restore 
it to servic e (release it).  The Luc ent I
NTUITY switc h d ata link, voic e p orts, or networking  p orts may 
b e b usied  out if they ap pear faulty or if maintenance tests are run. 
						

							AUDIX Administration and Data Acquisition Package  585-302-502  Issue 14
May 1999
Glossary 
GL-5  
GL
byte
A unit of storag e in the c omp uter.  On many systems, a byte is eig ht b its (binary d ig its), the 
eq uivalent of one c haracter of text.
C
call-answer
An I
NTUITY AUDIX feature that allows the system to answer a c all and  rec ord  a messag e when the 
sub sc rib er is unavailab le.  Callers may b e red irec ted  to the system throug h the c all coverag e or 
call forward ing  switc h features.  Subsc rib ers may rec ord  a p ersonal g reeting  for these c allers.
call-answer language choice
The cap ab ility of sub scrib er mailb oxes to ac cep t messag es in either of two d ifferent lang uag es.  
This c ap ability exists when the multiling ual feature is turned  on.
callback number
In AMIS analog networking , the telep hone numb er transmitted  to the recip ient machine to be used  
in returning  voic e mail messag es that c annot b e d elivered .
call coverage
A switch feature that d efines a p reselec ted  p ath for c alls to follow if the first (or sec ond ) coverag e 
p oints are not answered .  The Luc ent I
NTUITY system may b e placed  at the end of a coverage p ath 
to hand le red irected  c alls through call c overag e, send  all c alls, g o to c over, etc.
call delivery
See
 messag e d elivery.
call-distribution group
The set of analog p ort cards on the switch that c onnects sub scrib ers and  users to the Lucent 
I
NTUITY system b y d istrib uting  new c alls to id le p orts.  This group  (or sp lit) is c alled  automatic call 
d istrib ution (ACD) on System 85, Generic  2, and  Generic  3 and uniform c all d istribution (UCD) on 
System 75, Generic 1, and  Generic  3.  See also 
automatic call distribution and  uniform call 
distribution
.
called tone (CED tone)
The distinc tive tone g enerated  b y a fax end point when it answers a c all (c onstant 2100 Hz tone). 
called subscriber information (CSI)
The id entifier for the answering  fax end point.  This id entifier is sent in the T.30 protoc ol and  is 
g enerally the telep hone numb er of the fax end p oint.
calling tone (CNG tone)
The d istinctive tone g enerated  b y a fax endp oint when p lac ing  a c all (constant 1100 Hz tone on for 
one-half sec ond , off for three sec ond s). 
call vectoring
A System 85 R2V4, Generic  2, and  Generic 3 feature that uses a vector (switch p rog ram), allowing  
a switc h ad ministrator to c ustomize the b ehavior of c alls sent to an automatic c all distrib ution 
(ACD) group .
card cage
An area within the Lucent I
NTUITY hard ware p latform that c ontains and  sec ures all of the standard 
and  op tional c ircuit c ard s used  in the system. 
						

							AUDIX Administration and Data Acquisition Package  585-302-502  Issue 14
May 1999
Glossary 
GL-6  
GL
cartridge tape drive
A hig h-c ap acity d ata storag e/retrieval d evic e that can be used to transfer larg e amounts of 
information onto hig h-density mag netic  cartrid ge tap e b ased  on a p red etermined format.  This 
tap e is to be removed  from the system and  stored  as a b ac kup .
CED tone
See  
called  tone.
central office (CO)
An office or location in which larg e telec ommunic ation mac hines such as telep hone switc hes and  
network ac c ess facilities are maintained .  In a CO, p rivate customer lines are terminated and  
connec ted  to the p ub lic  network throug h c ommon carriers.
central processing unit (CPU)
The comp onent of the c omp uter that manip ulates d ata and  processes instruc tions coming from 
software.
channel capacity
A measure of the maximum b it rate throug h a c hannel.
class of service (COS)
The stand ard  set of I
NTUITY AUDIX features g iven to sub sc rib ers when they are first ad ministered  
(set up  with a voice mailb ox).
clear to send (CTS)
Loc ated  on Pin 5 of the 25-c ond uctor RS-232 interfac e, CTS is used  in the transfer of d ata 
b etween the comp uter and  a serial d evice.
client
A c omp uter that send s, rec eives and  uses d ata, b ut that also shares a larg er resourc e whose 
func tion is to d o most data storag e and  p roc essing .  For Luc ent I
NTUITY Messag e Manag er, the 
sub sc rib er’s PC running  Messag e Manag er is the c lient.  See also 
server.
CNG tone
See  
calling  tone.
CO
See  
central offic e.
collocated
A Luc ent I
NTUITY system installed in the same p hysic al loc ation as the host switc h.  See also loc al 
installation
.
collocated adjunct
Two or more ad juncts that are serving  the same switc h (i.e., eac h has voice p ort c onnections to the 
switch) or that are serving  d ifferent switches b ut c an b e networked  throug h a direc t RS-232 
connec tion d ue to their p roximity.
comcode
Luc ent’s numb ering  system for telecommunications eq uipment.  Each comc ode is a nine dig it 
numb er that represents a sp ecific  p iec e of hard ware, software, or d ocumentation.
command
An instruc tion or req uest g iven b y the user to the software to perform a p artic ular func tion.  An 
entire command  c onsists of the c ommand name and op tions.  Also, one- or two-key touch tones 
that control a voic e mailbox activity or function. 
						

							AUDIX Administration and Data Acquisition Package  585-302-502  Issue 14
May 1999
Glossary 
GL-7  
GL
compound message
A messag e that c omb ines both a voice messag e and  a fax messag e into one unit, whic h is then 
handled b y I
NTUITY AUDIX as a sing le message.
configuration
The p artic ular c omb ination of hard ware and  software comp onents selected for a system, inc lud ing  
external c onnections, internal op tions, and  p erip heral equipment.
controller circuit card
A circ uit c ard  used  on a c omp uter system that c ontrols its b asic  func tionality and makes the 
system op erational.  These cards are used  to c ontrol mag netic  p erip herals, vid eo monitors, and  
b asic  system communications.
COS
See  
c lass of servic e.
coverage path
The sequenc e of  alternate d estinations to whic h a c all is automatic ally sent when the c all is not 
answered  b y a sub sc rib er.  This sequenc e is set up  on the switch, normally with I
NTUITY AUDIX as 
the last or only destination.
CPU
See  
central p roc essing  unit.
cross connect
Distrib ution system eq uip ment used  to terminate and  administer c ommunic ation c irc uits.
cross connection
The connection of one wire to another, usually by anc horing  eac h wire to a connecting  b loc k and  
then p lac ing  a third  wire b etween them so that an elec tric al c onnec tion is made.
CSI
See  
called  sub scrib er information.
CTS
See  
clear to send.
D
database
A struc tured set of files, rec ord s, or tab les.  Also, a collec tion of filesystems and  files in disk 
memory that store the voice and  nonvoic e (p rog ram d ata) nec essary for Lucent I
NTUITY system 
op eration.
data communications equipment (DCE)
Standard typ e of d ata interfac e normally used  to c onnec t to d ata terminal equipment (DTE) 
d evic es.  DCE d evices inc lud e the data servic e unit (DSU), the isolating  d ata interfac e (IDI), and  
the modular processor data module (MPDM).
data communications interface unit (DCIU)
A switch d evic e that allows nonvoic e (d ata) c ommunic ation b etween a Lucent I
NTUITY system and  
a Lucent switc h.  The DCIU is a hig h-sp eed  sync hronous d ata link that c ommunic ates with the 
common c ontrol switc h p roc essor over a d irect memory ac cess (DMA) c hannel that read s d ata 
d irec tly from FP memory. 
						

							AUDIX Administration and Data Acquisition Package  585-302-502  Issue 14
May 1999
Glossary 
GL-8  
GL
data link
A term used  to d esc rib e the c ommunic ations link used for d ata transmission from a sourc e to a 
d estination.  For example, a p hone line for data transmission.
data service unit (DSU)
A d evice used  to ac cess d ig ital d ata c hannels.  DATAPHONE II 2500 DSUs are sync hronous data 
communications equipment (DCE) d evic es used  for extend ed-local Lucent I
NTUITY system 
connec tions.  The 2600 or 2700 series may also b e used ; these are more expensive DSU op tions 
and  supp ort d iag nostic testing  and  the DATAPHONE II Servic e network system.
data set
Luc ent term for a mod em.  A d ata set usually inc lud es the telep hone.  See also 
mod em.
data terminal equipment (DTE)
Standard typ e of d ata interfac e normally used  for the end p oints in a c onnec tion.  Normally the 
Luc ent I
NTUITY system, most terminals, and  the switc h d ata link are DTE d evices.
data terminal ready (DTR)
A control sig nal sent from the d ata terminal eq uip ment (DTE) to the d ata c ommunic ations 
eq uip ment (DCE) that ind ic ates the DTE is on and  read y to c ommunic ate.
DBP
See  
data base processor.
DCE
See  
data c ommunic ations eq uip ment.
DCIU
See  
data c ommunic ations interfac e unit.
DCP
See  
dig ital c ommunic ations protoc ol.
DCS
See  
distrib uted c ommunic ations system.
debug
See  
troub leshoot.
dedicated line
A c ommunic ations p ath that d oes not g o throug h a switc h.  A d ed icated  (hard-wired ) p ath may b e 
formed with d irectly c onnec ted  c ab les.  MPDMs, DSUs, or other d evic es may also b e used  to 
extend  the d istanc e that sig nals c an travel d irectly throug h the b uild ing  wiring.
default
A value that is automatic ally sup p lied b y the system if no other value is sp ecified .
default print number
The subscrib er-ad ministered  extension to which autoprinted  faxes are red irec ted  up on their 
rec eip t into the sub sc rib er’s mailb ox.  This d efault p rint d estination is also p rovid ed  as a p rint 
op tion when the subscrib er is manually retrieving and  p rinting  faxes from the mailb ox.
delivered message
A voic e mail messag e that has been suc cessfully transmitted  to a rec ipients inc oming  mailb ox.
demand testing
Testing  p erformed  on req uest (usually b y servic e personnel).
diagnostic testing
A program run for testing  and  d etermining  faults in the system. 
						

							AUDIX Administration and Data Acquisition Package  585-302-502  Issue 14
May 1999
Glossary 
GL-9  
GL
dial-ahead/dial-through
The ac t of interrup ting  or p reced ing  I
NTUITY AUDIX system announc ements b y typing (b uffering ) 
touc h-tone command s in the ord er the system would  normally p rompt for them.
digital
Disc rete d ata or sig nals suc h as 0 and  1.
digital communications protocol (DCP)
A 64 Kbps digital data transmission code with a 160 Kbps bipolar bit stream divided into two 
information (I) c hannels and  one sig naling  (S) c hannel.
digital networking
A method of transferring voic e mail messag es b etween voic e messag ing  systems in a dig ital 
format.  See also 
INTUITY AUDIX Dig ital Networking.
DIP switch
See  
dual in-line pac kag e switc h.
direct memory access (DMA)
A quick method of moving  d ata from a storag e d evic e direc tly to RAM, whic h speed s p rocessing .
directory
An I
NTUITY AUDIX feature allowing  you to hear a sub sc rib ers name and  extension after typ ing  **N 
at the activity menu.  Also, a g roup  of related  files ac cessed b y a common name in software.
display terminal
A d ata terminal with a sc reen and  keyb oard  used  for d isp laying  Luc ent I
NTUITY screens and  
p erforming  maintenanc e or ad ministration ac tivities.
distributed communications system (DCS)
A network of two or more switc hes that uses log ic al and  physical d ata links to p rovid e full or partial 
feature transp arenc y.  Voice links are mad e using  tie trunks.
distribution list
See  
mailing  list.
DMA
See  
d irec t memory ac c ess.
DSR
See  
data set read y.
DSU
See  
d ata servic e unit.
DTE
See
 data terminal eq uipment.
DTR
See  
data terminal ready.
dual in-line package (DIP) switch
A very small switc h, usually attached to a p rinted  c irc uit card, in whic h there are only two setting s: 
on or off (or 0 or 1).  DIP switches are used  to c onfigure the c ard  in a semip ermanent way.
dual language greetings
The cap ab ility of I
NTUITY AUDIX sub sc rib ers to c reate p ersonal g reeting s in two different 
languages — one in a p rimary lang uag e and  one in a second ary lang uag e.  This cap ab ility exists 
when the multilingual feature is turned on and the p romp ts for subsc rib er mailboxes c an b e in 
either of the two lang uag es. 
						

							AUDIX Administration and Data Acquisition Package  585-302-502  Issue 14
May 1999
Glossary 
GL-10  
GL
E
electrostatic discharge (ESD)
Disc harg e of a static  charg e on a surfac e or bod y throug h a c ond uc tive p ath to g round.  An ESD 
can be d amag ing  to integ rated c irc uits.
enabled/disabled
The state of a hard ware d evic e that ind ic ates whether the Luc ent I
NTUITY system c an use it.  
Devices must b e eq uip p ed  b efore they c an b e enab led  (made active).  See also 
eq uip ped /
unequipp ed
.
endpoint
See  
fax endp oint.
enhanced call transfer
An I
NTUITY AUDIX feature that allows c omp atible switches to transmit messag es d ig itally over the 
BX.25 (d ata) link.  This feature is used  for q uic k c all transfers and  req uires a fully integ rated  d ig ital 
switch.  Callers c an only transfer to other extensions in the switch dial p lan.
enhanced serial data interface
A software- and  hard ware-c ontrolled  method  used  to store d ata on mag netic p erip herals.
equipped/unequipped
The state of a networking  channel that ind ic ates whether Lucent I
NTUITY software has rec og nized  
it. Devices must b e eq uip p ed  b efore they c an b e enab led  (mad e active).  See also 
enab led /
disabled
.
error message
A messag e on the screen ind ic ating  that something  is wrong  and  p ossib ly sugg esting  how to 
correct it.
errors
Prob lems d etec ted  b y the system d uring op eration and record ed  in the maintenanc e log .  Errors 
can produc e an alarm if they exc eed  a threshold .
escape from reply
The ab ility to q uic kly return to g etting messag es for a sub sc riber who g ets stuc k trying  to resp ond  
to a messag e.  To escap e, the sub sc riber simp ly p resses #.
escape to attendant
An I
NTUITY AUDIX feature that allows a subsc rib er with the c all answer feature to have a p ersonal 
attend ant or op erator ad ministered  to p otentially p ick up  an unanswered  c all.  A system-wid e 
extension c ould also b e used  to send  callers to a live agent.
ESD
See  
electrostatic d isc harg e.
events
Informational messag es about the system’s ac tivities.  For examp le, an event is log g ed when the 
system is reb ooted .  Events may or may not b e related  to errors and alarms. 
						

							AUDIX Administration and Data Acquisition Package  585-302-502  Issue 14
May 1999
Glossary 
GL-11  
GL
F
fax endpoint
Any devic e c apab le of rec eiving  fax c alls.  Fax endp oints inc lud e fax mac hines, ind ivid ual PC fax 
mod ems, fax p orts on LAN fax servers, and  ports on fax-enab led  messag ing  systems.
field
An area on a screen, menu, or rep ort where information c an b e typed  or d isp layed . 
file
A collection of d ata treated  as a b asic unit of storag e.
filename
Alp hanumeric  charac ters used  to id entify a p artic ular file.
file redundancy
See  
mirroring.
filesystem
A c ollec tion of related  files (p rog rams or d ata) stored on d isk that are required  to initialize a Luc ent 
I
NTUITY system and  p rovid e full service.
F key
See  
function key.
format
To set up  a d isk, flop p y d iskette, or tape with a p red etermined arrang ement of c haracters so that 
the system can interp ret meaning ful information.
function
Ind ividual step s or proced ures within a voic e mailbox ac tivity.
function key (F key)
A key on a c omp uter keyb oard that p erforms a d efined  func tion when pressed .  The user interface 
for the Luc ent I
NTUITY system d efines keys F1 through F8.
G
Generic 1, 2, or 3
Luc ent switc h system software releases.  Generic  1, Generic 3i, and Generic 3s c orresp ond  to the 
new g eneration of System 75-based  software.  Generic 2 and  Generic  3r c orresp ond  to the new 
release of System 85-based  software.
generic tape
A cop y of the standard software and  stand alone tap e utilities that is shipp ed  with a new Luc ent 
I
NTUITY system.
GOS
See  
grad e of service.
grade of service (GOS)
A p arameter that d esc rib es the d elays in acc essing a p ort on the I
NTUITY system.  For examp le, if 
the GOS is P05, 95% of the c allers would  hear the system answer and  5% would  hear ring ing  until 
a p ort bec ame availab le to answer the c all. 
						

							AUDIX Administration and Data Acquisition Package  585-302-502  Issue 14
May 1999
Glossary 
GL-12  
GL
guaranteed fax
A feature of I
NTUITY FAX Messag ing  that temporarily stores faxes sent to a fax mac hine.  In c ases 
where the fax mac hine is b usy or d oes not answer a c all, the c all is sent to an I
NTUITY AUDIX 
mailb ox.  
guest password
A feature that allows users who are not I
NTUITY AUDIX sub scrib ers to leave messag es on the 
system b y d ialing  a sub sc rib er’s extension and  entering  a system-wide g uest p assword.
H
hard disk drive
A hig h-c ap acity d ata storag e/retrieval d evic e that is loc ated inside a c omp uter platform.  A hard  
d isk drive stores d ata on non-removab le hig h-d ensity mag netic med ia b ased  on a p red etermined  
format for retrieval b y the system at a later d ate.
hardware
The physic al c omp onents of a c omputer system.  The central processing  unit, d isks, tap e and  
flop py drives are all hardware.
header
Information that the system c reates to id entify a messag e.  A messag e head er inc lud es the 
orig inator or recip ient, typ e of messag e, c reation time, and  d elivery time.
help
A command  run by pressing   or     on a Lucent I
NTUITY d isp lay terminal to show 
the op tions available at your c urrent screen position.  In the I
NTUITY AUDIX system, p ress     
on the telephone keyp ad to get a list of op tions.  See also 
on-line help.
hertz (Hz)
A measurement of freq uenc y in c yc les p er sec ond .  A hertz is one cycle per second.
host switch
The switc h direc tly connected  to the Luc ent I
NTUITY system over the d ata link.  Also, the p hysic al 
link c onnec ting  a Luc ent I
NTUITY system to a d istrib uted  c ommunic ations system (DCS) network. 
hunt group
A group  of analog  ports on a switc h usually ad ministered to searc h for available ports in a circ ular 
p attern.
Hz
See  
hertz.
I
IDI
See  
isolating d ata interfac e.
IMAPI
See  
Luc ent INTUITY messag ing  app lic ation p rog ramming interface.
HELPCTRL?
*H