Lucent Technologies Audix Administration And Data Acquisition Guide

							AUDIX Administration and Data Acquisition Package  585-302-502  Issue 14
May 1999
Installation 
2-7 Installation Procedures 
2
4. Use the setup .exe p rog ram inc lud ed  with the Stella Business Grap hic s 
p ac kag e to set up  Stella to use either the Ep son d ot matrix p rinter or the 
Hewlett-Pac kard  LaserJet printer. This entry must matc h the entry in the 
PC 2 A U D I X Se t u p  Pa r a m e t e r s  Pri n t e r Ty p e  f i e ld .  
Check Config.sys and Autoexec.bat Files
The installation automatic ally mod ifies d ata in the c onfig .sys and  autoexec .b at 
files. Perform the following  step s to ensure that these c hang es were mad e: 
1. At the DOS promp t, enter type config.sys
 to d isp lay the c ontents of the 
c onfig .sys file. 
2. Check for the rs232 device line: 
device=c:\pcifce\ex_rs232.bin
This line id entifies the d evic e d river for c ommunic ating  with the voic e mail 
system. If it is not p resent, use your text ed itor to ad d  it to the file. (If you 
c hang ed  the ADAP software sub d irec tory to a name other than PCIFCE 
or 
INT_ADAP
, the name you c hanged  it to should  ap pear in the file.) 
3. Chec k for the following  d evic e line, whic h tells ADAP how to write thing s to 
the sc reen:
device=c:\dos\ansi.sys
4. At the DOS prompt, enter type autoexec.bat
 to display the c ontents of the 
autoexec .bat file. 
5. Chec k for the line that b eg ins with PATH=
 and  valid ate the following :
a. You should  see the entry c:\pcifce
 or c:\int_adap
 on this 
line.
If you installed  ADAP to a d irec tory other than either of these, the 
name you c hang ed  it to should  ap p ear on this line. 
b . If you installed  d BASE III PLUS, you should  see:
 c:\dbase
 in the PATH=
 line. 
c . If you installed  Stella Business Grap hic s, you should  see:
 c:\sbg
 in the PATH=
 line.
6. If the above entries are not included in your autoexec.bat file, use your text 
ed itor to ad d  them to the file. 
7. If you mad e any c hang es in the p revious step s, reb oot your system. 
Now that you have c omp leted  installation, you need  to c reate a sep arate work 
area c orresp ond ing to eac h mac hine. To d o this, follow the instruc tions in Setting  
Up  PC2AUDIX Interfac e in a New Work Area in Chap ter 3.  
						

							AUDIX Administration and Data Acquisition Package  585-302-502  Issue 14
May 1999
Installation 
2-8 Installation Procedures 
2 
						

							Using PC2AUDIX Application Programs 
3-1  
3
AUDIX Administration and Data Acquisition Package  585-302-502  Issue 14
May 1999
3
Using PC2AUDIX Application 
Programs
PC2AUDIX is a menu-d riven ap p lic ation that d ownload s selec ted  voic e mail d ata 
to your PC, and  works with d BASE III PLUS software to g enerate stand ard ized  
traffic  and  b illing rep orts. PC2AUDIX also p rovides tools for manag ing  retrieved  
d ata on the PC. 
Using  PC2AUDIX you c an: 
nRetrieve traffic  and  sub sc rib er d ata to the PC 
nRetrieve AUDIX system Call Detail Rec ord ing  (CDR) d ata to the PC 
nGenerate standard ized  traffic  rep orts on the PC d isp layed  in tab le format 
or in g rap hic al format with a c omp atib le g rap hic s p ac kag e 
nGenerate subscriber usage billing reports on the PC 
nGenerate rep orts that reveal how subsc ribers use the voic e mail system 
(suc h as who c reates voic e mail messag es and  how many, who allows 
mailb oxes to reac h a c ertain p erc entag e, and  who the heavy users are) 
nSc hedule d ata retrieval from loc al and  network mac hines for on-hours or 
off-hours exec ution 
nDisp lay ind ivid ual loc al and  remote subsc rib er rec ord s 
nUp d ate sp ec ific  PC2AUDIX d ata field s in PC2AUDIX sub sc rib er rec ords 
(and  Name and  Ext field s in the sub sc rib er d atab ase) 
nBac k up , restore, and  d elete retrieved  voic e mail d atab ase files from your 
PC’s fixed disk 
NOTE:
PC2AUDIX d oes not work with the INTUITY AUDIX system.  
						

							AUDIX Administration and Data Acquisition Package  585-302-502  Issue 14
May 1999
Using PC2AUDIX Application Programs 
3-2 Working in PC2AUDIX 
3
Working in PC2AUDIX
Before using  PC2AUDIX, you must first install the ADAP and  PC2AUDIX software 
onto your PC following  the installation instruc tions in Chap ter 2
. You also must 
install d BASE III PLUS software, as d esc rib ed  in Chap ter 2
, to use PC2AUDIX. 
While working  in PC2AUDIX you use sc reens to enter rep ort p arameters and  
g enerate rep orts. The keys d esc rib ed  b elow are your tools for moving  around  the 
sc reen and  entering  values in the d ata entry field s: 
 Func tion keys ap p ear at the b ottom of eac h PC2AUDIX sc reen. Eac h d isp lay 
key c orresp onds to a func tion key on your keyb oard .The most typ ic ally used 
function keys are shown below: moves to the next field
moves to the p revious field
moves b ac k one c harac ter 
moves forward  one c harac ter
moves to the start of the next field 
erases to the end  of the field
tog g les insert mod e on or off 
erases the c harac ter und er the c ursor
 (NEXT PAGE) displays the next page of data for multiple-page 
sc reens
 (PRINT FORM) p rints the sc reen with three sc reens to a p rinted pag e
 (PREV REC) d isp lays the p revious rec ord  on the same sc reen 
 (PREV FORM returns to the p reviously-d isp layed sc reen
 (CHANGE/RUN) saves c hang es that were mad e or starts exec ution of 
the sc reen. Sc reens c ontaining  mod ifiab le field s d o 
not start exec ution until you press   
(CHANGE/RUN). 
 (ROOT MENU) returns to the PC2AUDIX Root Menu
 ( H EL P) d is p la ys  PC 2 A U D I X o n - li n e  h e l p  f o r  t h e  s c r e e n  
RETU RN
Ctrl-y
INS
DEL
F4
F5
F6
F7
F8
F8
F9
F1 0 
						

							AUDIX Administration and Data Acquisition Package  585-302-502  Issue 14
May 1999
Using PC2AUDIX Application Programs 
3-3 Setting Up PC2AUDIX Interface in a New Work Area 
3
NOTE:
If you enter an invalid  date in a d ate field , suc h as 99/99/99, dBASE III 
PLUS d oes not allow you to leave that field , and  func tion keys (inc lud ing 
HELP) d o not func tion p rop erly. You c an either enter a valid  d ate, or p ress 
the   key to restore the d ate field  to its initial value. Make c autious use of 
the   key, or you may unintentionally halt a PC2AUDIX op eration. 
Setting Up PC2AUDIX Interface in a 
New Work Area
To set up  PC2AUDIX in a new work area on your PC, you must p erform three 
tasks:
1. Create PC2AUDIX sub direc tories.
2 . Est a b li sh  PC 2 A U D I X Se t u p  Pa r a m e t e r s .
3. Estab lish Setup  Parameters for Call Detail Rec ord ing  (CDR).
Eac h of these tasks is d esc rib ed  in this sec tion. 
Creating PC2AUDIX Subdirectories
PC2AUDIX works only in a sub d irec tory. Before using  the interfac e, you must 
c reate a sub d irec tory on your PC to serve as a work area for storing  retrieved  
data. 
If you want to retrieve d ata from more than one voic e mail system, you must first 
c reate a sep arate sub d irec tory on your PC c orresp ond ing  to eac h system. To d o 
this, p erform the following  step s: 
1. Use the MS-DOS Date and  Time c ommand s to verify that the d ate and  
time are c orrec t on your PC. 
2. At the DOS promp t, enter cd \
 to ensure that you are in your PC’s root 
d irec tory (d rive C:). You should  see the C>  promp t displayed . (If you are 
using an alternate d rive, suc h as d rive D, you should  see that d rive letter 
d isp layed .)
3. Enter mkdir 
machine_name (where machine_name is the name of your 
voic e mail system) to c reate a PC2AUDIX sub direc tory for your system. 
If you have more than one voic e mail system in an your network, rep eat step  3 for 
eac h system. 
ESC
ESC 
						

							AUDIX Administration and Data Acquisition Package  585-302-502  Issue 14
May 1999
Using PC2AUDIX Application Programs 
3-4 Setting Up PC2AUDIX Interface in a New Work Area 
3
Establishing PC2AUDIX Setup Parameters
Setup  p arameters d efine the link b etween your PC and the voic e mail system 
from whic h your PC retrieves d ata. If you c reated subd irec tories for more than 
one system in the p revious task, you must also estab lish sep arate setup  
p arameters for eac h system. 
1. At the DOS p romp t C> , enter cd 
machine_name to c hang e to the AUDIX 
system sub direc tory you c reated  in the p revious task. (If you are using  an 
alternate disk d rive, suc h as drive D:, that d rive letter should  b e 
d isp layed .) 
2. Enter pc2audix
 to c all the PC2AUDIX software. Cop yrig ht information 
ap p ears on the sc reen for ap proximately five sec ond s. If you want to 
bypass this delay, press  . 
The PC2AUDIX software c hec ks to see that you are c urrently in a 
sub d irec tory, that no d atab ase struc tures are missing , and  that the 
d atab ase struc tures are a version p rior to ADAP R1V8. 
3. If sub sc rib er d ata exists, a (re)ind exing  messag e ap p ears
Th e  PC 2 A U D I X Se t u p  Pa r a m e t e r s  s c re e n  a p p e a r s.
4. Position the c ursor (using  either   or the d own arrow key) at eac h of 
the field s that are emp ty or that have inc orrec t d efault values, and  enter 
the c orrec t values. Field  d esc rip tions and  valid  entries are shown b elow. 
RETU RN
RETU RN 
						

							AUDIX Administration and Data Acquisition Package  585-302-502  Issue 14
May 1999
Using PC2AUDIX Application Programs 
3-5 Setting Up PC2AUDIX Interface in a New Work Area 
3
  
Field Name Description Valid Entries
Ty p e  o f  
c onnec tionConnec tion typ e.
Default: d irec tatt4000 (ATT4000 mod em) 
d irec t (hard wired c onnec tion using NULL 
modem) 
hayes (Hayes-c omp atible mod em) 
pdm (Modular Proc essor Data Module 
(MPDM) in c onjunc tion with your Luc ent 
Tec hnolog ies switc h)
Initialization String Initialization string  
for automatic  
mod em setup
Default: a null 
string .<  40 c harac ters. 
Sp ac es are leg al in Hayes initialization string s. 
You 
c annot use automatic modem setup with 
the Luc ent Tec hnolog ies 7400B d ata mod ule. 
Baud  Rate Sets the 
c ommunic ations 
b aud  rate, 
measured in bits 
per second (bps), 
if the c onnec tion 
type is set to 
anything  other than 
direct.
Default: 96001200, 2400, 4800, or 9600 (for D-r3.2 thru 
D-r1.0.)
1200, 4800 (for R1 AUDIX software version)
NOTE:
Your mod em must b e ab le to transmit at the 
selec ted  b its p er sec ond . 
Port Numb er Port that c onnec ts 
your PC to the 
voic e mail system.
Default: COM11 (COM1)
2 (COM2)
Should  sp ec ify numb er of the p ort to whic h the 
null mod em, mod em, or PDM is c onnec ted .
Ac c ess Phone # Phone numb er for 
your Loc al 
Ad ministration 
Te r m i n a l .The PC used  to ac c ess the DEFINITY AUDIX 
system must b e c onnec ted  to Port A on the 
DEFINITY AUDIX MFB. The PC used  to 
ac c ess the AUDIX system must b e c onnec ted  
to the LAT (Loc al Ad ministration Terminal) port 
on the AUDIX eq uipment c ab inet. You must 
enter the p hone numb er if the c onnec tion typ e 
is set to anything other than d irec t.
NOTE:
When using  a Hayes Comp atib le modem, you may inp ut a “t
” in 
front of the ac c ess p hone numb er to ac c ess the system more q uic kly 
using touc h-tone d ialing .  
						

							AUDIX Administration and Data Acquisition Package  585-302-502  Issue 14
May 1999
Using PC2AUDIX Application Programs 
3-6 Setting Up PC2AUDIX Interface in a New Work Area 
3
5. Press   (CHANGE/RUN) to save the c hang es you have mad e to pag e 1 
of the PC2AUDIX Setup  Parameters. (You c an also wait until you have 
mad e all c hanges to p ag e 1 and  p ag e 2 of this sc reen b efore saving .) 
ADAP log s into the voic e mail system to verify the switc h c onnec tion typ e 
and  log s out ag ain.
If you sp ec ified  D-r3.2, D-r3.1, D-r3.0, D-r2.0, or D-r1.0 as the AUDIX 
software version, PC2AUDIX d isp lays a messag e stating  that you c annot 
revert to an R1 environment for the PC2AUDIX.
6. Press   (NEXT PG) to d isp lay p ag e 2 of this sc reen. 
7. Enter the d esired  information. Field desc rip tions and valid entries are 
shown b elow the sc reen examp le.  AUDIX Log in 
Name Ad ministrator’s 
login ID.
AU D I X Pa s sw o rd Pa s sw o rd  f o r  
AUDIX Log in 
Name.For sec urity p urp oses, the p assword  d oes not 
ap p ear on the sc reen after you p ress   
(CHANGE/RUN). To make an entry you must 
c lear out remaining  p ound  sig ns b efore 
pressing .
AU D I X Sys t e m  
Pa s sw o rd  Password  of the 
DEFINITY AUDIX 
system you want to 
ac c ess.
Pa s sw o rd  is  
required when the 
AUDIX log in name 
is c ust. For sec urity p urp oses, the p assword  never 
appears (hidden by pound [#] signs) on the 
sc reen after you p ress   (CHANGE/RUN). If 
the DEFINITY AUDIX system d oes not have a 
system p assword , p lac e a set of d oub le 
q uotes (“ “ ) in the field . To make an entry you 
must clear out remaining pound signs before 
pressing .
AUDIX software 
versionVersion of the voic e 
mail system 
software used  on 
this system.
Default: D-r3.2
NOTE:
This field  must b e set c orrec tly in ord er for 
PC2AUDIX to func tion p rop erly.  Field Name Description Valid Entries
F8
F8
F8
F8
F8
F6 
						

							AUDIX Administration and Data Acquisition Package  585-302-502  Issue 14
May 1999
Using PC2AUDIX Application Programs 
3-7 Setting Up PC2AUDIX Interface in a New Work Area 
3
 
Field Name Description Valid Entries
Printer Port  The p ort on the PC 
whic h c onnec ts the 
local p rinter.
Default: lp t1lp t1, lp t2, lp t3, c om2
none (no p rinter c onnec ted ; outp ut is 
d isp layed  automatically on the PC screen).
You may red irec t the p rinted  outp ut from lp t1 
to a serial p ort, COM
n, using  the DOS mode
 
c ommand . If you use the mode
 command, 
enter lp t1 in the Printer p ort field .
Printer  Typ e Ind ic ates that there 
is a printer 
c onnec ted .dotmatrix
(formats outp ut for a 100-p erc ent Ep son 
c omp atib le dot matrix p rinter)
laser
(formats outp ut p rinting  for a Hewlett-Pac kard  
LaserJet II or p rinter c ap ab le of 100 p erc ent 
emulation of a Hewlett-Pac kard  LaserJet II
b lank (no p rinter c onnec ted )
If the p revious field  is none, enter a b lank. 
						

							AUDIX Administration and Data Acquisition Package  585-302-502  Issue 14
May 1999
Using PC2AUDIX Application Programs 
3-8 Setting Up PC2AUDIX Interface in a New Work Area 
3
AUDIX name for 
this siteName of the voic e 
mail system, your 
c omp any, or other 
id entifier whic h 
ap p ears in the 
head er information 
of rep orts 
generated by 
PC 2 A U D I X.  d isp lay-only field
Sw it c h  
c onnec tion typ eId entifies the type 
of c onnec tion 
b etween the switc h 
and  the voic e mail 
system.
A d efault (d c iu-sc i) 
initially d isp lays; 
this is verified  and  
changed (if 
ap p rop riate) when 
the PC c onnec ts to 
the system.d isp lay-only field
d c iu-sc i, smsi, b ri-ap i, sl1, sail, or stand -alone
For a DEFINITY AUDIX system, the c onnec tion 
typ e in this field  c omes from the 
System-Parameters Features form, and  the 
value is embedded. 
For the AUDIX system, the c onnec tion typ e in 
this field  c omes from the System : Translation : 
Switc h Connec tion sc reen. 
Delete d elimited  
d ata files after 
merg ed  b y 
PC 2 A U D I X?Determines if 
intermed iate d ata 
files rec eived  from 
the voice mail 
system are d eleted  
from the PC. 
Default: yy (avoid s unnec essary sp ac e usag e on the 
PC )  
n (you must manually d elete these files when 
they are no longer needed) 
AUDIX misc  field  
=  org anization #?:Interp rets 
org anization c od es
Default: ny ( PC2AUDIX interp rets org . c od es from the 
Misc ellaneous field  on the DEFINITY AUDIX 
Sub sc rib er sc reen or from the Misc  field  on 
the AUDIX Subscriber : Local screen). 
n (org . c od es are interp reted  from PC2AUDIX 
site sp ec ific  d ata fields).
Graph Option 
Installed ?:Defines whether 
op tional g rap hic s 
software is 
installed . 
Default: ny (Stella Business Grap hic s p ac kag e is 
installed on this PC)
n (Stella not installed )
Loc ation of 
Graphic s Work 
Area Grap hic s work 
area loc ation.Direc tory p ath for the d irec tory in whic h the 
Stella Business Graphic s Package was 
installed . Field Name Description Valid Entries