Lucent Technologies Audix Administration And Data Acquisition Guide

							AUDIX Administration and Data Acquisition Package  585-302-502  Issue 14
May 1999
PC2AUDIX Traffic Reports 
5-45 Monthly System Attendant Traffic Report 
5
To display the Monthly System Attendant Traffic Report:
 
1. At the AUDIX Traffic  Rep orts menu, selec t 9) System Attendant Traffic  for a 
Month. 
The following sc reen appears:
Defaults are as follows: 
nRep ort Date is the c urrent month. You c an c hang e this d ate to any 
month for whic h traffic  d ata still exists in the voic e mail d atab ase. 
n“ Send  output to d evic e”  is the p rinter d efined  in the PC2AUDIX 
Setup  Parameters. You c an d isp lay the rep ort on the PC sc reen by 
b lanking  out the field, or c opy the rep ort to a file b y entering a file 
name. If you d id  not d efine a p rinter in PC2AUDIX Setup 
Parameters, this field  is blank by default and  the rep ort ap pears on 
the PC sc reen. 
2. Enter the extension of the automated  attend ant to rep ort on 
3. If you wish, c hang e any or all of the d efault rep ort d ata. Otherwise 
PC2AUDIX retrieves the d efault-sp ec ified  information. 
4. Press   (CHANGE/RUN) to generate the rep ort. 
5. If you have Stella Business Grap hic s installed on your PC, the p romp t “ Do 
you want to see the g rap hic al view of this d ata?”  ap p ears. Enter y
 to 
inc lud e g rap hic al outp ut or n
 to d isp lay the rep ort in tab le format only. 
6. The rep ort ap p ears as a tab le with rep ort field s shown horizontally ac ross 
the p ag e and  attend ants listed  vertic ally d own the p ag e. If you have 
g rap hic al outp ut c ap ab ility and  entered  y
 in the previous step , a c hart also 
is inc lud ed  with the outp ut. If the system attend ant uses an extension 
whic h is rec og nized as a valid  extension on the switc h b ut is not a voic e 
mail sub sc rib er, the messag e not an AUDIX subscriber
 is p rinted  in 
p lac e of the traffic  statistic s for that extension. 
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							AUDIX Administration and Data Acquisition Package  585-302-502  Issue 14
May 1999
PC2AUDIX Traffic Reports 
5-46 Monthly System Attendant Traffic Report 
5 
						

							PC2AUDIX Billing Reports 
6-1 Overview 
6
AUDIX Administration and Data Acquisition Package  585-302-502  Issue 14
May 1999
6
PC2AUDIX Billing Reports
Overview
This chapter describes the following: 
nHow to use PC2AUDIX to prod uc e stand ard ized  b illing  rep orts for the 
voic e mail system using download ed subsc riber traffic  d ata 
nHow to use the billing pac kage to see how your subscribers are using the 
voic e mail system 
The PC2AUDIX sub sc rib er b illing  feature g enerates b illing  rep orts for 
sub sc rib ers and  org anizations b ased  on ac tual monthly usag e of the voic e mail 
system.
The billing proc ess consists of the following steps: 
1.Define the b illing  p ric e b reakd own — You c an sp ec ify the c ost of the voic e 
mail system servic es suc h as session leng th, numb er of ac c esses, 
filesystem space used, and individual feature usage. 
2. Calc ulate the monthly b illing — This op tion c alc ulates the monthly b illing  
for any selec ted  month whic h has d ata availab le on the PC. 
3. Generate the b illing  rep orts — A menu d isp lays report format selec tions 
for billing and bill summaries. 
Eac h of these step s is d esc rib ed  in this c hapter. 
You may also use the PC2AUDIX b illing  feature to find  out how sub sc ribers use 
the voic e mail system. For examp le, to enc ourag e send ing voic e mail (and  thus 
inc reasing  p rod uc tivity), you c ould  use the b illing  p ac kag e to g enerate a rep ort 
showing  who sent the most voic e mail messag es and  who sent the fewest (or 
none). Another example is to use the b illing  p ac kag e to find  out who g ets the 
most c all answer c alls. This information c an help  you determine who in your 
org anization mig ht need further training  on using  the voic e mail system to 
become more productive.  
						

							AUDIX Administration and Data Acquisition Package  585-302-502  Issue 14
May 1999
PC2AUDIX Billing Reports 
6-2 Organization Codes 
6
Organization Codes
A key element of the sub sc rib er b illing  feature is the org anization c od e, whic h 
allows you to d efine a rep orting  ord er for g roup s and  dep artments in your 
org anization. The org anization c od e is assumed  to b e hierarc hic al (for examp le, 
c od e 9901 rep orts to c od e 990, whic h rep orts to c od e 99). PC2AUDIX assumes 
that the relationship  b etween organizations c an b e d etermined  b y sc anning  
org anization c od es left to rig ht. 
If you ask for a rep ort for org anization 99, then all sub sc rib ers that have 
org anization c od es starting  with 99 are inc lud ed . If you req uest a summary rep ort 
showing  the c ost breakd own within an organization, then all org anization c od es 
d irec tly rep orting  to the sp ec ified org anization c od e are inc lud ed . For example: 
an org anizational b reakd own for org anization c ode 99 might inc lud e org anization 
c od es 991, 992, and  993. Org anization c od es c an b e any c omb ination of letters 
or numb ers. 
Prerequisites
To g enerate b illing  reports, PC2AUDIX req uires monthly sub sc rib er traffic  d ata 
for the month you are g enerating  the rep ort. This p roc ess is d esc rib ed  in 
Chapter 4, PC2AUDIX Data Retrieval
, or Chap ter 8, Sc hed uling  PC2AUDIX 
Data Retrieval. 
If you use org anization c od es, you must assig n these cod es to ind ivid ual 
sub sc rib ers using  either the PC2AUDIX site-sp ec ific  Org . Cod e d ata field  
described in Chap ter 8, Sc heduling  PC2AUDIX Data Retrieval
, or the misc field 
in sub sc rib er rec ord s on the voic e mail system. If you use the misc  field  for this 
p urp ose, you must assig n it as suc h in PC2AUDIX Setup  Parameters. 
Starting the Billing Process
Perform the following  step s to initiate the PC2AUDIX sub sc rib er b illing  feature. 
Note that you must retrieve ap p rop riate d ata from the voic e mail d atab ase 
before 
reports can be produced. 
1. At the DOS prompt C> , enter cd
 
machine_name to c hang e to the d irec tory 
for the voic e mail system for whic h you wish to p rod uc e b illing  rep orts. 
2. Enter pc2audix
 to c all PC2AUDIX software.  
						

							AUDIX Administration and Data Acquisition Package  585-302-502  Issue 14
May 1999
PC2AUDIX Billing Reports 
6-3 Define Price Breakdown 
6
3. At the PC2AUDIX Root Menu, selec t 3) Customer Billing. 
The following sc reen appears: 
4. Selec t the op tion for the b illing func tion you wish to p erform. These op tions 
are individually described on the next several pages. 
Define Price Breakdown
This op tion sp ec ifies how the billing  c alc ulations are mad e. The sc reen d isp lays 
c urrent d efaults; a zero in any c ateg ory ind ic ates that item is not c onsid ered  for 
billing purposes. 
You c an modify any field . Mod ific ations are not p ermanent until after you p ress 
the   (CHANGE/RUN) key. All inp ut field s are numeric . In ord er to see the 
c hang es mad e b y altering this form, you must rec alc ulate monthly b ills b y using  
the Do Monthly Bill Calc ulation op tion. 
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							AUDIX Administration and Data Acquisition Package  585-302-502  Issue 14
May 1999
PC2AUDIX Billing Reports 
6-4 Define Price Breakdown 
6
Perform the following  step s to define b illing  p ric e b reakd owns: 
1. At the Customer Billing menu, selec t 2) Define Pric e Breakdown. 
The following sc reen appears: 
2. Press   (NEXT PG) to d isp lay p ag e 2 of the Billing  Pric e Breakd own 
sc reen. 
The following sc reen appears: 
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							AUDIX Administration and Data Acquisition Package  585-302-502  Issue 14
May 1999
PC2AUDIX Billing Reports 
6-5 Define Price Breakdown 
6
3. Press   (NEXT PG) to d isp lay p ag e 3 of the Billing  Pric e Breakd own 
sc reen. The following  sc reen ap pears: 
4. Press   (NEXT PG) ag ain to red isp lay pag e 1 of the Billing  Pric e 
Breakd own sc reen. 
5. Enter values as ap prop riate on p ag e 1, p ag e 2, or p age 3 of this sc reen. 
6. Press   (CHANGE/RUN) to define the b illing  p ric e b reakdown. 
You are now ready to c alc ulate the monthly b illing  as d esc rib ed later in 
this c hap ter. 
Billing Price Breakdown Data Fields
 
Data field s on the three p ag es of the Billing  Pric e Breakd own sc reen d etermine 
what typ es of voic e mail system usage to b ill for and  the resp ec tive b illing rates. 
A zero in any field  ind ic ates that field is not inc lud ed  in b illing  c riteria. 
Data field s are as follows: 
nThe Flat fee field  estab lishes a flat monthly usag e fee for all subsc ribers on 
the voice mail system reg ard less of system usag e. 
nThe remaining  field s are all d irec tly from the DEFINITY AUDIX List 
Measurements Sub sc riber Month sc reen or the R1 AUDIX traffic  : 
sub sc rib er : month sc reen. Use these field s to establish billing  values for 
the voic e mail system sub sc rib ers b ased  on ac tual system usag e. 
Refer to the DEFINITY AUDIX List Measurements Sub sc rib er Month 
sc reen in the 
D EFI N I TY A U D I X Sys t e m  —  Fo rm s  Re f e r e n c e, 585-300-207, 
or the AUDIX Traffic  : Sub sc rib er : Month sc reen in the 
AUDIX Release 1 
Version 8 Forms Referenc e
, 585-306-204, for information ab out the typ es 
of d ata c ollec ted  for eac h of these field s. Then assig n b illing  rates for 
system usag e as ap p rop riate for your org anization. 
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							AUDIX Administration and Data Acquisition Package  585-302-502  Issue 14
May 1999
PC2AUDIX Billing Reports 
6-6 Define Price Breakdown 
6
Examples
 
The following examp les illustrate how you c an set b illing  p ric e b reakd own d ata 
field s to provid e sp ec ific  typ es of information. 
Example #1:
 Charge for 800-numb er ac c ess. 
1. If there are remote subsc rib ers who use an 800 number either to rec eive 
messag es or to p ic k up  messag es, you can acc ess the c harg es for that 
c ost b y entering  a value in the Session usag e field s und er PRIME SHIFT 
U SAG E a n d  N O N - PRI M E SH I FT U SA GE.  
2. If the 800 numb er c osts 11 c ents a minute (.183 p er sec ond ), enter .183
 
und er b oth the USER ACCESS and  CALL ANSWER c olumns. 
3. Run the monthly b ill c alc ulation. 
4. Either sep arately p rint out those sub sc rib ers who use the 800 numb er, or 
use an org anization c od e to g et b ills for all sub sc rib ers who use the 800 
numb er. 
Example #2:
 Reward for voic e mail usag e. 
1. To g et a list (ordered  from most to least) of who uses voic e mail and  who 
d oes not, fill in the Messag es c reated , total messag es field s und er PRIME 
SH I FT U SA GE a n d  N O N - PRI M E SH I FT U SA G E.  Yo u  c a n  u s e  a n y  va lu e ,  
suc h as 1.0. 
2. Run the monthly b ill c alc ulation. 
3. Use the List Sub sc rib ers With Bills Over Sp ec ified  Amount op tion 
(desc rib ed  in Chap ter 7, PC2AUDIX Datab ase Searc hes
) to list voic e 
mail users in d esc end ing  ord er based  on volume. 
Example #3:
 Find  your heaviest users. 
1. Enter a value in the Session usag e field s und er the USER ACCESS c olumn 
f o r  b o t h  PRI M E SH I FT U SA G E a n d  N ON - PRI M E SH I FT U SAG E,  s u c h  a s  
0001. 
2. Run the monthly b ill c alc ulation. 
3. Use the List Sub sc rib ers With Bills Over Sp ec ified  Amount op tion 
(desc rib ed  in Chap ter 7, PC2AUDIX Datab ase Searc hes
) to find  the 
heaviest users.  
						

							AUDIX Administration and Data Acquisition Package  585-302-502  Issue 14
May 1999
PC2AUDIX Billing Reports 
6-7 Monthly Bill Calculation 
6
Monthly Bill Calculation
This op tion p erforms monthly b ill c alc ulations using  values that were p reviously 
d efined  on the Billing  Pric e Breakd own form. Bill c alc ulation is d one for eac h 
sub sc rib er b ased  on monthly sub sc rib er traffic  d ata c ollec ted  from the voic e mail 
system. 
NOTE:
Monthly b ill c alc ulation c an take from one to five sec onds p er sub sc rib er, 
d ep end ing on how many non-zero entries you have in the Bill Pric e 
Breakd own form. In other word s, at worst c ase this p roc ed ure c an take five 
sec ond s for eac h of 4000 sub sc rib ers, whic h is 5-1/2 hours. 
You may remove b illing  d ata the Delete Data From Fixed  Disk menu option 
described in Chap ter 10, PC2AUDIX Datab ase Manag ement Tools
. 
Perform the following  step s to c alc ulate monthly b illing: 
1. At the Customer Billing menu, selec t 3) Do Monthly Bill Calc ulation. 
The following sc reen appears: 
The old est and  most c urrent d ates of monthly sub sc riber traffic  data on 
the PC d isp lay. Ad d itionally, dates for b illing data left over from p revious 
billing calculations display. 
You must sp ec ify the month for whic h you wish to c alc ulate bills. The 
d efault provid ed  b y this sc reen is the most c urrent d ate of monthly 
sub sc rib er traffic  d ata on this PC.  
						

							AUDIX Administration and Data Acquisition Package  585-302-502  Issue 14
May 1999
PC2AUDIX Billing Reports 
6-8 Generate Billing Reports 
6
2. Choose from the following : 
nPress   (CHANGE/RUN) to c alc ulate monthly b ills for the 
displayed default billing period. 
nEnter a d ifferent month to c alc ulate b ills for (from within the 
d isp layed  rang e of c urrent monthly sub sc rib er traffic  d ata), and 
p ress   (CHANGE/RUN). 
Billing c alc ulations are mad e for the sp ec ified  month and  the numb er of 
sub sc rib ers p roc essed  app ears on the STATUS line. You are now read y to 
generate billing reports as described next in this chapter. 
Generate Billing Reports
This op tion g enerates monthly b illing  rep orts. Note that you must c omp lete 
Monthly Billing  Calc ulation for the selec ted  month b efore you c an generate 
rep orts. 
Perform the following  step s to prod uc e monthly b illing  rep orts: 
1. At the Customer Billing menu, selec t 1) Generate Rep orts. 
The following sc reen appears: 
2. Selec t the ap prop riate op tion for the b illing  rep ort you wish to g enerate. 
These op tions are ind ivid ually d esc rib ed  on the next several p ag es.
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