Lucent Technologies Audix Administration And Data Acquisition Guide

							AUDIX Administration and Data Acquisition Package  585-302-502  Issue 14
May 1999
Glossary 
GL-13  
GL
INADS
See  
initialization and  ad ministration system.
information service
See
 bulletin b oard.
initialization
The process of b ring ing  a system to a predetermined  op erational state.  The start-up  p roc ed ure 
tests hardware; load s the b oot filesystem p rog rams; loc ates, mounts, and  op ens other req uired  
filesystems; and  starts normal servic e.
initialization and administration system (INADS)
A comp uter-aid ed maintenanc e system used  b y remote tec hnic ians to track alarms.
initialize
To start up  the system for the first time.
input
A signal fed into a c irc uit or c hannel.
integrated services digital network (ISDN)
A network that p rovid es end -to-end  d ig ital c onnec tivity to sup port a wid e range of voic e and  d ata 
servic es.
integrated voice processing CELP (IVC6) card
A comp uter circuit c ard  that supp orts b oth fax processing  and  voic e p roc essing  c apab ilities.  It 
p rovid es two analog  ports to sup port six analog  c hannels.  All telep hone c alls to and  from the 
Luc ent I
NTUITY system are processed  throug h the IVC6 card .
interface
The devic e or software that forms the b ound ary b etween two d evices or parts of a system, 
allowing them to work tog ether.  See also 
sub scriber interfac e.
interrupt request (IRQ)
A devic e that sig nals the d ata bus and  the CPU that it needs attention.
INTUITY AUDIX Digital Networking
A Lucent I
NTUITY feature that allows c ustomers to link tog ether up  to 500 remote Lucent INTUITY 
machines for a total of up  to 500,000 remote sub scribers.  See also 
digital networking.
Lucent I
NTUITY Message Manager
A Wind ows-b ased  software p rod uc t that allows I
NTUITY AUDIX sub sc rib ers to receive, store, and  
send  their voic e/FAX messag es from a PC.    
Lucent I
NTUITY messaging application programming interface  (IMAPI)
A software func tion-c all interfac e that allows I
NTUITY AUDIX to interac t with Luc ent INTUITY 
Messag e Manag er.
I/O address
input/output address.
IRQ
See  
interrup t request.
ISDN
See  
integ rated  servic es d ig ital network. 
						

							AUDIX Administration and Data Acquisition Package  585-302-502  Issue 14
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Glossary 
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isolating data interface (IDI)
A sync hronous, full d uplex d ata devic e used  for cab le connec tions between a Lucent I
NTUITY 
GPSC-AT/E card and  the switc h d ata communications interfac e unit (DCIU).
IVC6 card
See  
integ rated  voic e processing  CELP (IVC6) card.
J
jumper
Pairs or sets of small p rong s on c irc uit cards and  mother b oard s that allow the user to instruc t the 
comp uter to select one of its availab le operation op tions.  When two p ins are c overed , an electrical 
circuit is c omp leted .
K
Kbps
kilob its per second .  One thousand  b its p er sec ond .
L
label
The name assig ned  to a d isk d evice (either a removab le tap e c artrid g e or permanent d rive) 
throug h software.  Cartrid ge lab els may have a g eneric name (suc h as 3:3) to show the software 
release or a descrip tive name if for bac kup c opies (suc h as b ac k01).  Disk drive lab els usually 
ind ic ate the d isk p osition (suc h as d isk00 or d isk02).
LAN
See  
loc al area network.
LCD
See  
liq uid  c rystal d isp lay.
leave word calling (LWC)
A switc h feature that allows the c alling  p arty to leave a stand ard  (nonvoic e) messag e for the called 
p arty using  a feature button or d ial ac c ess c od e.
LED
See  
lig ht emitting d iod e.
light emitting diode (LED)
A lig ht ind icator on the hard ware p latform that shows the status of operations.
liquid crystal display (LCD)
The 10-charac ter alp hanumeric  d isplay that shows status of the system, including alarms.
load
To read  software from external storag e (suc h as d isk) and p lac e a cop y in system memory. 
						

							AUDIX Administration and Data Acquisition Package  585-302-502  Issue 14
May 1999
Glossary 
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local area network (LAN)
A network of PCs that communicate with each other and  that normally share the resourc es of one 
or more servers.  Op eration of I
NTUITY Messag e Manag er req uires that the INTUITY AUDIX system 
and  the subsc rib ers’ PCs are on a LAN.
local AUDIX machine
The AUDIX system where a sub sc rib ers voic e mailb ox is located .  All sub sc rib ers on this home 
machine are called 
local subscribers.
local installation
A switc h, ad junc t, or peripheral eq uip ment installed  physically near the host switch or system.  See 
also 
c olloc ated. 
local network
An I
NTUITY AUDIX Dig ital Network in whic h all Luc ent INTUITY systems are c onnec ted  to the same 
switc h.
login
A uniq ue c ode used to g ain app roved  acc ess to the Lucent I
NTUITY system.  See also password.
login announcement
A feature enab ling  the system ad ministrator and  other d esig nated  users to c reate a voic e mail 
messag e that is automatic ally p layed  to all I
NTUITY AUDIX sub sc rib ers every time they log in to the 
system.
M
magnetic peripherals 
Data storag e d evic es that use mag netic  med ia to store information.  Such d evic es inc lud e hard  
disk drives, floppy disk drives, and cartridge tape drives.
mailbox
A portion of d isk memory g iven to eac h I
NTUITY AUDIX sub sc riber for c reating and storing  
outg oing  and  inc oming  messag es.
mailing list
A group  of I
NTUITY AUDIX sub sc rib er ad d resses assig ned  a list ID# and  pub lic  or p rivate status.  
A mailing  list may b e used  to simp lify send ing  messag es to several sub sc rib ers.
maintenance
The p rocess of id entifying  system errors and  c orrecting  them, or taking  step s to p revent p rob lems 
from occ urring .
major alarm
An alarm detec ted b y I
NTUITY software that affec ts at least one fourth of the INTUITY ports in 
servic e. Often a major alarm ind ic ates that no servic e is availab le.
multi-application platform (MAP)
The c omp uter hardware p latform used b y the Luc ent I
NTUITY system.  Currently, a MAP/5, MAP/40, 
and  MAP/100 are availab le.
megabyte
A unit of memory equal to 1,048,576 b ytes (1024 x 1024).  It is often round ed to one million. 
						

							AUDIX Administration and Data Acquisition Package  585-302-502  Issue 14
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Glossary 
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memory
A devic e whic h can store logic  states suc h that d ata can b e ac c essed  and retrieved.  Memory 
may b e temp orary (such as system RAM) or p ermanent (such as disk).
menu tree
The way in whic h nested  automated  attend ants are set up .
message categories
Group s of messag es in I
NTUITY AUDIX sub scrib ers mailb oxes.  Categ ories inc lud e new, 
unopened , and  old  for the incoming mailbox and d elivered , ac c essed , und elivered , undeliverab le 
(not deliverab le), and  file c ab inet for the outg oing mailb ox.
message delivery
An op tional Lucent I
NTUITY feature that p ermits sub sc rib ers to send  messag es to any touch-tone 
telep hone, as long  as the telep hone numb er is in the range of allowab le numb ers.  This feature is 
an extension of the AMIS analog  networking  feature and  is automatically availab le when the AMIS 
feature is ac tivated.
Message Manager
See  
Luc ent INTUITY Messag e Manag er.
message-waiting indicator (MWI)
An ind icator that alerts sub scrib ers that they have rec eived  new voice mail messag es.  An MWI 
can be LED, neon, or aud io (stutter dial tone).
minor alarm
An alarm d etec ted  b y maintenanc e software that affec ts less than one fourth of the Luc ent I
NTUITY 
p orts in service, but has exc eed ed error threshold s or may impac t service.
mirroring
A Lucent I
NTUITY system feature that allows d ata from cruc ial filesystems to b e c ontinuously 
cop ied  to b ackup  (mirror) filesystems while the system is running .  If the system has some p rob lem 
where an orig inal filesystem c annot b e used , the bac kup filesystem is p lac ed  in servic e 
automatic ally.
mode code 
A string  of touc h-tones from a MERLIN LEGEND switch.  A mod e cod e may send  the I
NTUITY 
AUDIX system information suc h as c all type, calling p arty, called  party, and on/off sig nals for 
messag e waiting  lamp s.
modem
A devic e that c onverts d ata from a form that is c omp atib le with data p roc essing  eq uip ment 
(dig ital) to a form c ompatible with transmission fac ilities (analog ), and vic e-vera.  
modular
A term that d esc rib es equipment mad e of p lug -in units that c an be add ed tog ether to make the 
system larg er, imp rove its cap ab ilities, or expand its size.
modular processor data module (MPDM)
A data d evice that converts RS-232C or RS-449 p rotocol signals to d ig ital c ommunic ations 
p rotoc ol (DCP) used  b y System 75/85, Generic 1, and  Generic 3 switches.  MPDMs may connect 
Luc ent I
NTUITY to a switch DCIU or SCI link or c onnec t terminals to a switc h p ort card .
MPDM
See  
modular p roc essor data mod ule. 
						

							AUDIX Administration and Data Acquisition Package  585-302-502  Issue 14
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Glossary 
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GL
multilingual feature
An I
NTUITY AUDIX feature that allows up  to nine simultaneously-ac tive announcement sets on the 
system.  With this feature, eac h I
NTUITY AUDIX mailb ox can be ad ministered so that sub sc rib ers 
c an hear p romp ts in the lang uag e of their c hoic e.
MWI
See  
messag e-waiting  ind ic ator.
N
networking
See  
INTUITY AUDIX Dig ital Networking.
networking prefix
A set of dig its that id entifies a Luc ent I
NTUITY mac hine.
night attendant
The automated attendant c reated  on a MERLIN LEGEND switc h that automatic ally bec omes ac tive 
d uring  off-hours.  The night attend ant sub stitutes for one or more d aytime attend ants.
not deliverable message
A voic e mail messag e that c ould not b e d elivered  after a spec ified  number of attemp ts.  This 
usually means that the sub sc rib er’s mailb ox is full.
O
on-line help
A Luc ent I
NTUITY feature that p rovid es information ab out Luc ent INTUITY user interface screens b y 
p ressing  a p red etermined  key.  See also 
help.
operating system (OS)
The set of programs that runs the hardware and  interprets software c ommands.
option
A choic e selected from a menu, or an arg ument used in a c ommand  line to modify p rog ram outp ut 
b y mod ifying  the exec ution of a command .  When you d o not spec ify any options, the c ommand 
will exec ute ac c ord ing  to its default op tions.
OS
See  
op erating  system.
outcalling
A Lucent I
NTUITY feature that allows the system to d ial subsc rib ers’ numb ers to inform them they 
have new messages.
outgoing mailbox
A storag e area for sub sc rib ers to keep  cop ies of messag es for future reference or action. 
						

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Glossary 
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P
parallel transmission
The transmission of several b its of d ata at the same time over d ifferent wires.  Parallel transmission 
of d ata is usually faster than serial transmission.
password
A c od e assig ned  to every Luc ent I
NTUITY terminal user and  INTUITY AUDIX sub scrib er for sec urity 
reasons.  After d ialing  the system, subsc rib ers must d ial their p ersonal p assword c orrectly to log 
on.  Password s are also assig ned  to loc al and  remote networked  mac hines to id entify the 
machines or the network.  See also 
login.
password aging
An I
NTUITY AUDIX feature that allows ad ministrators to set a leng th of time after whic h a 
sub sc rib er’s password  exp ires.  The sub sc riber is then forc ed to c hang e the p assword .
PBX
See  
private b ranc h exchang e.
PDM (processor data module)
See  
modular p roc essor data mod ule (MPDM).
peripheral device
Equipment external to the Luc ent I
NTUITY c ab inet, suc h as p rinters or terminals, nec essary for full 
op eration and  maintenance of the Luc ent I
NTUITY system.  Also c alled  peripherals.
personal directory
An I
NTUITY AUDIX feature allowing  eac h sub sc rib er to c reate a p rivate list of c ustomized  names.
personal fax extension
See  
secondary extension.
pinouts
The signal d esc rip tion p er pin numb er for a p artic ular connector.
port
A c onnec tion or link b etween two d evices, allowing information to travel to a d esired loc ation.  For 
examp le, a switc h p ort c onnec ts to a Luc ent I
NTUITY voic e p ort to allow a subsc rib er to leave a 
messag e.
priority call answer
An I
NTUITY AUDIX feature that allows c allers to d esig nate a c all answer messag e as a p riority 
messag e.  To make a messag e p riority, the caller presses 2 after rec ord ing  the messag e.
priority messaging
An I
NTUITY AUDIX feature that allows some sub sc ribers to send  messag es that are sp ec ially 
marked  and p referentially p resented  to recip ients.  See also 
p riority outc alling.
priority outcalling
Works with the priority messag ing  feature by allowing  the messag e rec ip ient to elec t to b e notified  
b y outc alling only when a p riority messag e has b een received.  See also 
p riority messag ing.
private branch exchange (PBX)
A private switc hing  system.  See also 
switc h.
private mailing list
A list of voic e mail ad dresses that only the owning  subscrib er c an ac c ess. 
						

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Glossary 
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private messaging
A feature of I
NTUITY AUDIX that allows a sub scrib er to send  a voice mail message that cannot b e 
forwarded by the recipient.
processor data module (PDM)
See  
modular p roc essor data mod ule (MPDM).
processor interface (PI)
A System 75, Generic 1, Generic  3i, Generic  3s, and Generic  3vs switc h d ata link.  Also c alled  
p rocessor interface b oard (PIB).  
programmed function key
See  
function key.
protocol
A set of conventions or rules g overning  the format and timing  of messag e exc hanges (sig nals) to 
control d ata movement and the d etec tion and  p ossib le c orrec tion of errors.
public mailing list
A list of voic e mail ad d resses that any I
NTUITY AUDIX subscrib er can use if that sub sc riber knows 
the owners list ID# and extension numb er.  Only the owner can mod ify a p ublic mailing list.
pulse-to-touchtone converter
A devic e c onnec ted  to the switc h that c onverts signals from a rotary phone to touc h tones.  This 
d evic e allows c allers to use rotary p hones to ac c ess options in a sub sc riber’s mailb ox or to ac c ess 
op tions in an automated attend ant.
R
RAM
See  
rand om ac cess memory.
random access memory (RAM)
The primary memory in a comp uter that can b e overwritten with new information.
reboot
See  
boot.
remote access
Send ing  and receiving  d ata to and  from a c omp uter or c ontrolling a comp uter with terminals or 
PCs c onnec ted  throug h c ommunic ations links.
remote installation
A system, site, or piece of p erip heral eq uip ment that is installed  in a d ifferent location from the host 
switch or system.
remote network
A network in whic h the systems are integ rated  with more than one switc h.
remote service center
A Lucent or Luc ent-certified  org anization that p rovid es remote supp ort to Luc ent I
NTUITY 
customers.  Depending up on the terms of the maintenanc e c ontrac t, your remote service center 
may be notified  of all major and  minor alarms and have the ability to remotely log  into your system 
and remedy problems. 
						

							AUDIX Administration and Data Acquisition Package  585-302-502  Issue 14
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Glossary 
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remote subscribers
I
NTUITY AUDIX voice mail sub sc ribers whose mailb oxes resid e on a remote INTUITY AUDIX Dig ital 
Networking mac hine.
remote terminal
A terminal c onnec ted  to a comp uter over a p hone line.
REN
See  
ring er equivalence numb er.
reply loop escape
An I
NTUITY AUDIX feature that allows a subsc rib er the op tion of c ontinuing  to resp ond  to a 
messag e after trying  to rep ly to a nonsubscrib er messag e.
reply to sender
An I
NTUITY AUDIX feature that allows sub sc rib ers to immed iately p lace a c all to the originator of an 
inc oming  messag e if that p erson is in the switc hs d ial p lan.
request to send (RTS)
One of the c ontrol sig nals on a RS-232 c onnector that p laces the mod em in the orig inate mod e so 
that it can beg in to send .
restart
A Lucent I
NTUITY feature that allows INTUITY AUDIX subsc rib ers who have reac hed  the system 
throug h the c all answer feature to ac c ess their own mailb oxes b y typ ing  the *R (Restart) 
command .  This feature is esp ec ially useful for long -d istanc e calls or for users who wish to acc ess 
the Luc ent I
NTUITY system when all the voic e mail p orts are busy.  Also, the reinitialization of 
certain software.  For examp le, restarting  the voice system.
restore
The p roc ess of rec overing  lost or d amag ed  files b y retrieving  them from availab le b ac kup  tap es, 
flop py diskette, or another disk d evic e.
retention time
The amount of time voic e mail messag es are saved  on d isk before being  automatic ally d eleted  
from a subscrib ers mailbox.
ringer equivalence number (REN)
A numb er required  in the United  States for reg istering  your telephone eq uip ment with the p hone 
company.
RT S
See  
req uest to send.
S
sales representative
An Luc ent or Lucent-c ertified p erson who assists you in the purchasing , planning , and  
imp lementation of Luc ent eq uip ment and solutions.
SCA
See  
switch communications adap ter.
scan
To automatically play voice mail messag es, head ers, or both. 
						

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scheduled delivery time
A time and/or date that an I
NTUITY AUDIX sub sc riber optionally assigns to a messag e that tells the 
system when to d eliver it.  If a d elivery time is omitted , the system sends the messag e immed iately.
SCSI
See  
small c omp uter system interfac e.
secondary extension
A sec ond , fax-d edic ated  extension that d irec ts inc oming  faxes d irectly into a sub sc rib er’s mailb ox 
without ring ing  the telep hone.  The sec ond ary extension shares the same mailbox as the voic e 
extension, b ut acts like a fax machine.  Also c alled  
p ersonal fax extension.
serial transmission
The transmission of one bit at a time over a sing le wire.
server
A comp uter that processes and  stores d ata that is used  by other smaller c omp uters.   For Luc ent 
I
NTUITY Message Manag er, INTUITY AUDIX is the server.  See also client.
shielded cables
Cab les that are p rotected  from interferenc e with metallic b raid  or foil.
SIMMs
See  
sing le in-line memory mod ules.
simplified message service interface (SMSI)
Ty p e  of  d at a  li n k c on n ec t io n  t o  an  in t eg r a t ed  1 A ESS s w i tc h  o r  5 ESS sw i t c h  in  t he  Lu c en t  I
NTUITY 
system.
single in-line memory modules (SIMMs)
A method of containing  rand om acc ess memory (RAM) chip s on narrow c irc uit card strip s that 
attach d irec tly to soc kets on the CPU circuit c ard .  Multip le SIMMs are sometimes installed on a 
sing le CPU c irc uit c ard .
small computer systems interface (SCSI)
An interface stand ard  d efining the p hysic al, log ic al, and  electrical c onnections to comp uter 
system peripherals such as tape and disk drives.
SMSI
See  
simp lified  messag e servic e interfac e.
split
Group  (or q ueue) of analog  p orts on the switch.  See also 
c all-d istrib ution g roup. 
subscriber
A Lucent I
NTUITY user who has b een assigned the ability to ac c ess the INTUITY AUDIX Voice 
Messag ing  system. 
subscriber interface
The devic es that sub scrib ers use to ac cess their mailb oxes, manag e mailing  lists, ad minister 
p ersonal g reeting, and  use other messaging c ap ab ilities.  Sub sc rib er interfac es inc lud e a touch-
tone telep hone keyp ad  and  a PC using  Luc ent I
NTUITY Messag e Manag er.
surge
A sudd en voltag e rise and  fall in an electrical c irc uit.
surge protector
A devic e that p lug s into the p hone system and  the c ommercial AC p ower outlet.  It is d esig ned  to 
p rotec t the p hone system from hig h voltage surg es that c ould  b e damag ing  to the p hone system. 
						

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Glossary 
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switch
An automatic  telephone exc hang e that allows the transmission of calls to and  from the p ub lic  
telep hone network.  See also 
p rivate b ranc h exc hang e (PBX).
switched access
A connection mad e from one endp oint to another throug h switc h p ort cards.  This allows the 
end p oint (suc h as a terminal) to b e used  for several ap p lications.
switch hook
The devic e at the top  of most telephones whic h is d ep ressed  when the handset is resting  in the 
crad le (on hook).  This d evic e is raised when the hand set is p icked  up (the p hone is off hook).
switch hook flash
A sig naling  techniq ue in which the sig nal is originated  b y momentarily d ep ressing  the switc h hook.
switch network
Two or more interc onnected  switc hing  systems.
synchronous communication
A method of data transmission in which b its or charac ters are sent at reg ular time intervals, rather 
than b eing  sp ac ed b y start and  stop  bits.  See also 
async hronous communication.
synchronous transmission
A typ e of d ata transmission where the d ata c haracters and  b its are exchang ed  at a fixed rate with 
the transmitter and rec eiver synchronized.  This allows g reater effic iency and  supp orts more 
p owerful p rotocols.
system configuration
See  
config uration.
T
T. 3 0
The stand ard  for Group  III fax machines that c overs the p rotoc ol used  to manage a fax session 
and negotiate the capabilities supported by each fax endpoint.
tape cartridge
One or more sp are removab le cartridg es req uired to bac k up system information.
tape drive
The physic al unit that hold s, read s, and  writes mag netic tape.
TDD
See  
telec ommunic ations devic e for the d eaf.
telecommunications device for the deaf (TDD)
A devic e with a keyb oard  and d isp lay unit that connec ts to or sub stitutes for a p hone. The TDD 
allows a d eaf or hearing -imp aired  p erson to c ommunic ate over the p hone lines with other p eop le 
who have TDDs.  It also allows a d eaf person to communicate with the I
NTUITY AUDIX system. 
terminal
See  
d isp lay terminal.