Lucent Technologies Audix Administration And Data Acquisition Guide

							AUDIX Administration and Data Acquisition Package  585-302-502  Issue 14
May 1999
PC2AUDIX Data Retrieval 
4-11 Local Subscriber Directory Verification 
4
It is possible to mod ify the c ollec tion date and  leave a g ap  where no d ata 
has b een c ollec ted . You c an also rec ollec t traffic  d ata over existing  d ata. 
The d efault c ollec tion d ate is the last d aily sub sc rib er traffic  d ata rec ord  
on the PC p lus one d ay, or seven d ays p revious to the c urrent d ay, 
whichever is g reater. 
3. If you wish, c hang e the d efault c ollec tion d ate. Otherwise PC2AUDIX 
retrieves the d efault-sp ec ified  information. 
4. Press   (CHANGE/RUN) to retrieve the d ata. 
Local Subscriber Directory Verification
Verifying  the loc al sub sc rib er d irec tory sync hronizes the PC2AUDIX d atab ase 
with the voic e mail d atab ase for loc al sub sc rib ers. This verific ation p roc ed ure 
changes the PC2AUDIX subscriber database to match the voice mail subscriber 
database. 
This op tion verifies that the loc al sub sc rib er d irec tory (user name, extension, 
COS, and  misc ellaneous field) are c urrent b etween the PC2AUDIX interfac e and  
the voic e mail system. All system d ata availab le from the DEFINITY AUDIX List 
Sub sc rib ers  sc reen or from the AUDIX List : Sub sc rib er sc reen is transferred to 
the PC. PC2AUDIX uses this information to generate the master list of 
sub sc rib ers for all PC2AUDIX transac tions. 
(You 
must verify d ata b efore retrieving  sub sc rib er traffic  d ata initially using  
PC2AUDIX or no sub sc riber d ata will be retrieved . After that, p erform verific ation 
if you have ad d ed , c hang ed , or d eleted  loc al sub sc rib er rec ord s in the voic e mail 
database. Otherwise those changes will not be updated in the retrieved data.)
The time involved for this func tion c an b e leng thy. 
To verify the local subscriber directory:
 
1. At the AUDIX Data Retrieval menu, selec t 6) 
Verify Loc al Sub sc rib er 
Direc tory). 
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							AUDIX Administration and Data Acquisition Package  585-302-502  Issue 14
May 1999
PC2AUDIX Data Retrieval 
4-12 Local Subscriber Directory Verification 
4
The following sc reen appears: 
The results of this c omp arison are sent to the outp ut d evic e that you 
sp ec ify, b y d efault the p rinter d efined  in the PC2AUDIX Setup  Parameters. 
You c an d isp lay the rep ort on the PC sc reen b y b lanking  out the field , or 
c op y the report to a file b y entering  a file name. If PC2AUDIX Setup 
Parameters d oes not d efine a p rinter, the rep ort app ears on your PC 
sc reen. 
2. If you wish, c hang e the d efault outp ut d evic e. Otherwise PC2AUDIX 
retrieves the d efault-sp ec ified  information. 
3. Press   (CHANGE/RUN) to beg in verific ation. 
The outp ut ind ic ates either no d ifferenc e between the PC2AUDIX system 
and  the voic e mail system, or one of the following  d ifferenc es:
New subscribers  New local subscribers added to the PC2AUDIX database
Deleted  
sub sc rib ers Loc al subsc rib ers in the PC2AUDIX d atab ase b ut not found  in the 
voic e mail d atab ase are d eleted  from the PC2AUDIX d atab ase. 
The d eleted  sub sc rib ers are listed . 
The PC2AUDIX interfac e keys exc lusively from the extension field . 
If you c hang e a sub sc rib er’s extension on the voic e mail system, 
PC2AUDIX will treat this as a d elete of this sub sc rib er followed  b y 
an add of a new subscriber.
Mod ified  d ata 
field sIf the Name, c os, or Misc  (org anization c od e) field s differ b etween 
the voic e mail system and  PC2AUDIX, PC2AUDIX uses the new 
value and  lists the names of loc al sub sc ribers with data field  
c hanges. 
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							AUDIX Administration and Data Acquisition Package  585-302-502  Issue 14
May 1999
PC2AUDIX Data Retrieval 
4-13 Remote Subscriber Directory Verification 
4
Remote Subscriber Directory 
Verification
Verifying  the remote sub sc rib er d irec tory sync hronizes the PC2AUDIX datab ase 
with the voic e mail d atab ase for all remote sub sc ribers. This verific ation c hang es 
the PC2AUDIX sub sc rib er d atab ase to matc h the voic e mail d atab ase. 
This op tion verifies that the remote sub sc rib er d irec tory (user name and  
extension) are c urrent b etween PC2AUDIX and  the voic e mail system. All system 
d ata availab le from the DEFINITY AUDIX List Remote-Extensions sc reen or the 
AUDIX List : Extension sc reen is transferred to the PC. The PC2AUDIX interfac e 
uses this information to g enerate the master list of all remote sub sc rib ers in the 
network. 
The time involved for this func tion c an b e leng thy, up  to one hour for 3000 
sub sc rib ers if run while traffic  is lig ht on your system. 
To verify the remote subscriber directory:
 
1. At the AUDIX Data Retrieval menu, selec t  7) Verify Remote Sub sc rib er 
Direc tory. 
The following sc reen appears:  
						

							AUDIX Administration and Data Acquisition Package  585-302-502  Issue 14
May 1999
PC2AUDIX Data Retrieval 
4-14 Call Detail Recording (CDR) Data Retrieval 
4
The results of this c omp arison are sent to the outp ut d evic e that you 
sp ec ify, b y d efault the p rinter d efined  in the PC2AUDIX Setup  Parameters. 
You c an d isp lay the rep ort on the PC sc reen b y b lanking  out the field , or 
c op y the report to a file b y entering  a file name. If PC2AUDIX Setup 
Parameters d oes not d efine a p rinter, the rep ort app ears on your PC 
sc reen. 
2. If you wish, c hang e the d efault outp ut d evic e. Otherwise PC2AUDIX 
retrieves the d efault-sp ec ified  information. 
3. Press   (CHANGE/RUN) to beg in verific ation. 
PC2AUDIX verifies the d atab ase and send s to the sp ec ified  output 
d evic e. The outp ut ind ic ates either that the PC2AUDIX and  the voic e mail 
system d atab ases are id entic al, or one of the following  d ifferenc es:
Call Detail Recording (CDR) Data 
Retrieval
To retrieve Call Detail Rec ord ing  (CDR) d ata, selec t 8) Call Detail Rec ord ing  
(CDR) Data from the AUDIX Data Retrieval menu. This option only works if the 
op tional AUDIX Call Detail Rec ording  p ac kag e is installed . Refer to 
AUDIX Call 
Detail Rec ording  Pac kag e
, 585-305-506, for information ab out retrieving CDR 
d ata using  the PC2AUDIX interfac e. The Call Detail Rec ord ing  p ac kag e is not 
availab le for the I
NTUITY or DEFINITY AUDIX systems.  New sub sc ribers  Lists new remote subsc rib ers ad ded  to the PC2AUDIX d atab ase
Deleted  sub sc ribers  Deletes remote sub sc rib ers in the PC2AUDIX d atabase b ut not 
found  in the voic e mail d atab ase from the PC2AUDIX d atab ase. 
Lists the d eleted  sub sc rib ers. 
The PC2AUDIX interfac e keys exc lusively from the extension field . 
If you c hang e a sub sc rib er’s extension on the voic e mail system, 
PC2AUDIX will treat this as a d elete of this sub sc rib er followed  b y 
an ad d  of a new sub sc rib er.
Mod ified  d ata field s If the name, typ e, or d ate field s d iffer b etween the voic e mail 
system and PC2AUDIX, PC2AUDIX uses the new value and  lists 
the names of remote sub sc rib ers with d ata field  c hanges. 
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							AUDIX Administration and Data Acquisition Package  585-302-502  Issue 14
May 1999
PC2AUDIX Data Retrieval 
4-15 Performance Statistics Data Retrieval 
4
Performance Statistics Data Retrieval
Performanc e statistic s c ollec t raw d ata from:
nthe voic e mail d atab ase p roc essor (DBP) 
nthe feature p roc essor (FP) 
nthe voice session p rocessor (VSP) 
You c an retrieve these statistic s using  the PC2AUDIX sc hed uling  op tion 
(desc rib ed  in Chap ter 8, 
Sc hed uling  PC2AUDIX Data Retrieval or with the 
ADAP c ommand  line lang uag e getperf
 c ommand  (d esc rib ed  in Chap ter 11, 
Using the ADAP Command Line Lang uag e). PC2AUDIX d oes not p rovid e a 
rep orting  struc ture for this information. 
With the sc hed uling  op tion, you c an c ollec t p erformanc e statistic s automatic ally 
every d ay on an hourly basis or one time for eac h sc hed uled  event, d ep ending  
on how you set up  the sc hed uler.  
						

							AUDIX Administration and Data Acquisition Package  585-302-502  Issue 14
May 1999
PC2AUDIX Data Retrieval 
4-16 Performance Statistics Data Retrieval 
4 
						

							PC2AUDIX Traffic Reports 
5-1 Overview 
5
AUDIX Administration and Data Acquisition Package  585-302-502  Issue 14
May 1999
5
PC2AUDIX Traffic Reports
Overview
Using  voic e mail traffic  d ata that has b een retrieved  to the PC, PC2AUDIX c an 
g enerate the following  traffic  rep orts: 
nAverag e Port Usage Rep ort — Averag e numb er of ports in use for 
sp ec ified  hours for eac h sp ec ified  d ay. 
nPeak Port Usage Report — Maximum number of ports in use during the 
hour for spec ified hours on eac h sp ec ified  d ay. 
nHourly File System Usage Rep ort — Amount of free and used  filesystem 
sp ac e (in b loc ks) for eac h hour in a sp ec ified  d ay. 
nDaily File System Usag e Rep ort — Amount of free and  used  filesystem 
sp ac e (in b loc ks) for eac h d ay in a sp ec ified  rang e of d ays. 
nSession Usage Traffic Report — Number of voic e mail calls, voice mail 
messag es, c all answer c alls, c all answer messages, and  the total c all time 
(in sec ond s) for eac h day sp ec ified . This rep ort also shows the total 
numb er of sub sc ribers on your system as of the last day in the rep orting  
period. 
nVoic e Mail Traffic  Data Rep orts — Retrieved  d ata in the format used  b y 
eac h of the voic e mail traffic  forms. 
nRemote Traffic  Rep ort — Amount of c onnec t time and the number of 
messag es sent and  rec eived  for a p artic ular remote system for eac h d ay 
in a sp ec ified  rang e of d ays.  
						

							AUDIX Administration and Data Acquisition Package  585-302-502  Issue 14
May 1999
PC2AUDIX Traffic Reports 
5-2 Prerequisites 
5
nDaily System Attend ant Traffic  Rep ort — Total c alls and total p rime and  
non-p rime c alls for a main automated attend ant and  its sub attend ants for 
a specified day. The report is generated using 
live d ata in the voic e mail 
database. 
nMonthly System Attend ant Traffic  Rep ort — Total c alls and  total p rime and  
non-p rime c alls for a main automated attend ant and  its sub attend ants for 
a specified day. This report is generated using 
live d ata in the voic e mail 
database. 
Prerequisites
Exc ep t for the system attendant traffic  rep orts, whic h use live d ata in the voic e 
mail datab ase, you must retrieve d ata from the system to the PC 
before 
producing reports described in this chapter. Refer to Chap ter 4, 
PC 2 A U D I X 
Data Retrieval, or Chap ter 8, Sc h e d u l in g  PC 2 A U D I X D a t a  Re t r ie va l, for 
instruc tions on download ing  d ata from the voic e mail system to the PC. 
Grap hic al p resentations are availab le for PC2AUDIX traffic  rep orts if you have the 
Stella Business Grap hic s p ac kag e installed  on your PC and  you have c onfig ured  
PC2AUDIX Setup  Parameters to rec ognize this software. Refer to Chap ter 2, 
Installation, for information ab out installing  a g rap hic s pac kag e and  to Chap ter 
3, U si n g  PC 2 AU D I X Ap p li c a t io n  Pro g r a m s for information ab out c onfig uring  
PC2AUDIX Setup  Parameters to rec ognize the g rap hic s software. 
Producing Traffic Reports
Perform the following  step s to prod uc e PC2AUDIX traffic  rep orts. 
1. At the DOS prompt C> , enter cd
 
machine_name to c hang e to the d irec tory 
for the DEFINITY AUDIX system, or R1 AUDIX system for whic h you want 
traffic  rep orts.
2. Enter pc2audix
 to c all the software for PC2AUDIX. 
3. At the PC2AUDIX Root Menu, selec t 2) Traffic  Rep orts. 
The AUDIX Traffic Reports menu appears.  
						

							AUDIX Administration and Data Acquisition Package  585-302-502  Issue 14
May 1999
PC2AUDIX Traffic Reports 
5-3 Average Port Usage Report 
5
4. Selec t the ap prop riate op tion for the traffic  rep ort you wish to p rod uc e. 
Average Port Usage Report
This rep ort d isp lays the averag e numb er of p orts in use for eac h hour in a 
selec ted  rang e of hours d uring  a selec ted  rang e of d ates for a maximum of 
seven d ays. You must 
first retrieve Hourly System Traffic  Data, using  ADAP. 
This rep ort shows you how your sub sc rib ers are using  the voic e mail system, and  
when the load  is heavy or lig ht. It also shows you trends over time if you save 
older c op ies of this rep ort. These trends mig ht ind ic ate that you need more p orts 
to sup p ort your sub sc rib ers or that you c an ad d  more sub sc rib ers without 
ad versely affec ting p erformanc e. (However, rememb er also to c onsid er whether 
you have enoug h disk sp ac e for ad ditional sub sc rib ers.) 
The following is an examp le of the Averag e Port Usag e Rep ort in tab le format:  
						

							AUDIX Administration and Data Acquisition Package  585-302-502  Issue 14
May 1999
PC2AUDIX Traffic Reports 
5-4 Average Port Usage Report 
5
To display the Average Port Usage Report:
 
1. At the AUDIX Traffic  Reports menu, selec t 1) Averag e Ports in use b y Hour 
for a Period . 
2. The following sc reen appears: