Kyocera TASKalfa 250ci User Manual

							Troubleshooting 
OPERATION GUIDE10-9
10
Paper jam.– If a paper jam occurs, the machine 
will stop and the location of the jam 
will be indicated on the touch panel. 
Leave the machine on and follow the 
instruction to remove the jammed 
paper. 10-15
Removable memory 
error. –
This job is canceled. Press [End]. —
Replace all originals 
and press [Continue]. –
Remove originals from the document 
processor, put them back in their 
original order, and place them again. 
Press [Continue] to resume printing.
Press [Cancel] to cancel the job. 2-30
Replace the waste 
toner box. –
The waste toner box is full. Replace 
the waste toner box. 9-8
Remove all originals 
in the document 
processor. Are there any originals left in 
the document processor?
Remove originals from the document 
processor. —
Scanner memory is 
full. –
Scanning cannot be performed due 
to insufficient memory of scanner. 
Only one copy of the scanned pages 
is available. Press [Continue] to print, 
send or store the scanned pages. 
Press [Cancel] to cancel the printing 
job. —
Send error.
#### –
An error has occurred during 
transmission.Refer to 
Responding to 
Send Error
 for the error code and 
corrective actions. 10-11
Staple jam. – If a staple jam occurs, the machine 
will stop and the location of the jam 
will be indicated on the touch panel.
Leave the machine on and follow the 
instruction to remove the jammed 
staple. —
System error. Turn 
the main power 
switch off and on. –
System error has occurred. Confirm 
that the Attention indicator is lighting, 
and then turn the main power switch 
off and on. —
Incorrect account ID. – The Account ID does not match. 
Check the registered Account ID. —
The phone receiver is 
off the hook. –
Put down the receiver. —
Error Message
Checkpoints Corrective ActionsReference 
Page
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							Troubleshooting 
10-10OPERATION GUIDE
The removable 
memory is not 
formatted.
Is the removable memory 
formatted by this machine?
Use the removable memory 
formatted by this machine.  —
The source file is not 
found. –
The specified file is not found. The 
job is canceled. Press [End]. —
Top tray of the 
machine is full of 
paper. –
Remove paper from the top tray. —
Unknown Toner 
Installed. [C][M][Y][K] –
If the toner container was taken from 
a different machine of the same 
model while it was displaying the  Add 
toner. [C][M][Y][K]  message, ignore 
the message and use the toner. —
Unknown Toner 
Installed. PC
[C][M][Y][K] Is the different named 
product or counterfeit 
product installed? Install our genuine product that is 
specified for this machine.
—
Warning low memory. – Further process cannot be performed 
due to insufficient memory.
Press [Continue] to print the scanned 
pages. Press [Cancel] to cancel the 
printing job. —
– The process cannot be performed 
due to insufficient memory. If only 
[End] is available, press [End]. The 
job will be canceled. —
Set the waste toner 
box. –
The waste toner box is not installed 
correctly. Set it correctly. 9-8
Error Message
Checkpoints Corrective ActionsReference 
Page
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							Troubleshooting 
OPERATION GUIDE10-11
10
Responding to Send Error
When an error occurs during transmission, Send Error appears. Check the error code and error message below, 
and follow the corresponding corrective actions.
Error 
Code Error Message
Corrective ActionsReference Page
1101 Failed to send the e-mail.
Failed to send i-FAX. Check the host name of the SMTP 
server on the COMMAND CENTER. 2-14
Failed to send via FTP. Check the host name or IP address  of FTP.
1102 Failed to send via SMB. Check the SMB settings.
- Login user name and login 
password
* If the sender is a domain user, specify the domain name.
- Host name
- Path 3-33
Failed to send the e-mail.
Failed to send i-FAX. Check the followings on the 
COMMAND CENTER.
- SMTP login user name and login 
password
- POP3 login user name and login  password
Failed to send via FTP. Check the FTP settings. - Login user name and login password
* If the sender is a domain user, specify the domain name.
 - Path
 - Folder share permissions of the  recipient
1103 Failed to send via SMB. Check the SMB settings.
- Login user name and login 
password
* If the sender is a domain user, specify the domain name.
- Path
- Folder share permissions of the  recipient 3-33
1104 Failed to send the e-mail. Check the e-mail address.
* If the address is rejected by the 
domain, you cannot send the e-mail. 3-32
Failed to send i-FAX. Check the i-FAX address. *If the address is rejected by the domain, you cannot send i-FAX. FAX System (Q) 
Operation Guide
Chapter 8
Internet Faxing
 (i-FAX) (Option)
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							Troubleshooting 
10-12OPERATION GUIDE
1105
Failed to send via SMB. Select  [On] of the SMB settings on 
the COMMAND CENTER. 2-14
Failed to send the e-mail. Select [On] of the SMTP settings on  the COMMAND CENTER.
Failed to  send via FTP. Select [On] of the FTP settings on the  COMMAND CENTER.
Failed to send i-FAX. Select [On] of the i-FAX settings on 
the COMMAND CENTER. FAX System (Q) 
Operation Guide
Chapter 8
Internet Faxing
 (i-FAX) (Option)
1106 Failed to send the e-mail.
Failed to send i-FAX. Check the sender address of SMTP 
on the COMMAND CENTER. 2-14
1131 Failed to send via FTP. Select [On] of the secure protocol 
settings on the COMMAND 
CENTER. 2-14
1132 Failed to send via FTP. Check the followings of the FTP 
server.
- Is FTPS available?
- Is the encryption available? 2-14
2101 Failed to send via SMB.
Failed to send via FTP. Check the network and SMB settings.
Check the network and FTP settings.
- The network cable is connected.
- The hub is not operating properly.
- The server is not operating properly.
- Host name and IP address
- Port number 2-14
Failed to send the e-mail.
Failed to send i-FAX. Check the network and COMMAND 
CENTER.
- The network cable is connected.
- The hub is not operating properly.
- POP3 server name of the POP3 
user
- SMTP server name
2102 Failed to send via FTP. Check the followings of the FTP 
server.
- Is FTP available?
- The server is not operating properly. –
Failed to send the e-mail.
Failed to send i-FAX. Check the network.
- The network cable is connected.
- The hub is not operating properly.
- The server is not operating properly.
Error 
Code Error Message
Corrective ActionsReference Page
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							Troubleshooting 
OPERATION GUIDE10-13
10
2103
2202Failed to send the e-mail.
Failed to send via FTP.
Failed to send i-FAX. Check the network.
- The network cable is connected.
- The hub is not operating properly.
- The server is not operating properly. –
2201 Failed to send the e-mail.
Failed to send via FTP.
Failed to send via SMB.
Failed to send i-FAX.
2203 Failed to send via FTP.
Failed to send via SMB.
2231 Failed to send via FTP.
2204 Failed to send the e-mail.
Failed to send i-FAX. Check the e-mail size limit of the 
SMTP settings on the COMMAND 
CENTER. 2-14
3101 Failed to send the e-mail.
Failed to send i-FAX. Check the authentication methods of 
both the sender and the recipient. –
Failed to send via FTP. Check the network. - The network cable is connected.
- The hub is not operating properly.
- The server is not operating properly.
3201 Failed to send the e-mail.
Failed to send i-FAX. Check the SMTP user authentication 
method of the recipient. –
5101
5102
5103
5104
7102
720f –
Turn the main power switch off and 
back on. If this error occurs several
times, make a note of the displayed 
error code and contact your service
representative. –
9181 – The scanned original exceeds the 
acceptable number of pages of 999. 
Send the excess pages separately. –
Error 
Code Error Message
Corrective ActionsReference Page
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							Troubleshooting 
10-14OPERATION GUIDE
Responding to Authentication Server Connection Error
If an error occurs when connecting to the authentication server, check the error message and follow the 
corresponding corrective action appears on the operation panel.
Responding to an Attention Indicator Flashes
If an attention indicator flashes, press [Status/Job C ancel] to check an error message. If the message is not 
indicated on the touch panel when [Status/Job Cancel]  is pressed or the attention indicator flashes for 1.5 
seconds, check the following. Symptom
Corrective Actions Reference Page
Cannot connect to 
authentication server. Set machine time
 to match the 
server’s time. 2-8
Check the domain name. 11 - 2
Check the host name. 11 - 2
Check the connection status with the 
server. —
Symptom Checkpoints Corrective Actions Reference Page
Cannot send fax. Is the modular cord 
connected correctly?Connect the modular 
cord correctly.—
Is Permitted FAX No. or 
Permitted ID No. 
registered correctly? Check Permitted FAX 
No. and Permitted ID 
No..FAX System (Q) 
Operation Guide
 
Chapter 6 Registering 
Permit FAX No. and 
Registering Permit ID 
No.
Has a communication 
error occurred? Check error codes in the 
TX/RX Result Report 
and Activity Report. If 
the error code starts with 
U or E, perform the 
corresponding 
procedure.FAX System (Q) 
Operation Guide
 
Appendix
Error Code List
Is the destination FAX 
line busy?  Send again.
—
Does the destination 
FAX machine respond? Send again.
—
Is there an error other 
than above? Contact your Service 
Representative. —
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							Troubleshooting 
OPERATION GUIDE10-15
10
Clearing Paper Jams
If a paper jam occurs, the touch panel will display  Paper 
misfeed and the machine will stop. Refer to these 
procedures to remove the jammed paper.
Jam Location Indicators
If a paper jam occurs, the location of the jam will be displayed as the followi ng figure with a letter corresponding 
to the affected component in  the machine. Clearing instructions will also be displayed.
Status 10/10/2008    10:10Hold
JAM   
1.Remove any paper that is inside.
2.Open the fuser cover and remove
  the jammed paper.
3.Open cassette 1.
4.Remove the paper.
5.Set the cassette
  and close the cover.
Paper jam.
03/05
Job No.:
Job Name: User Name:  
doc200810101010
000021 Mike
Status 10/10/2008    10:10Hold
JAM   
Paper jam.
01/03 1.Remove the paper.
2.Open the fuser cover and remove
  the jammed paper.
3.Close the cover.
Job No.:   Job Name: User Name:
doc200810101010
000021 Mike
I
I
II H
G
G
GE
D
D
D
E
E
I
I
I E
A
B
C
F
F
C
I
I
I
Paper Jam 
Location Indicator Paper Jam Location Reference Page
A Cassette 1 10-16
B Cassette 2 10-17
C Cassette 3 or 4 (Option) 10-18
D Multi Purpose Tray 10-19
E Duplex unit 10-23
F Inside the left cover 1, 3 or 4 10-22
G Fixing unit 10-25
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							Troubleshooting 
10-16OPERATION GUIDE
After you remove the jam, the mach
ine will warm up again and the error  message will be cleared. The machine 
resumes with the page which jam has occurred.
Precautions with Paper Jams
• Do not reuse jammed papers.
• If the paper tears during removal, be sure to remove any loose scraps of paper from inside the machine.  Scraps of paper left in the machine could cause subsequent jamming.
• Discard paper that has jammed in t he optional document finisher. A page affected by a paper jam will be 
printed again.
CAUTION: The fixing unit is extremely hot. Take sufficient  care when working in this area, as there is 
a danger of getting burned.
Cassette 1
Follow the steps below to clear paper jams in cassette 1.
1Pull up left cover 1 lever and open the left cover 1.
2Remove the jammed paper.
H
Document processor (Option) 10-27
I Document finisher (Option) 10-29
Paper Jam 
Location Indicator Paper Jam Location Reference Page
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							Troubleshooting 
OPERATION GUIDE10-17
10
3Pull out cassette 1.
4Remove the jammed paper.
If the paper tears, remove every loose scrap from 
inside the machine.
5Push cassette 1 back in place securely.
6Press the specified position to close left cover 1.
Cassette 2
Follow the steps below to clear paper jams in cassette 2.
1Open left cover 3.
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							Troubleshooting 
10-18OPERATION GUIDE
2Remove the jammed paper.
3Pull out cassette 2.
4Remove the jammed paper.
If the paper tears, remove every loose scrap from 
inside the machine.
5Push cassette 2 back in place securely.
6Close left cover 3.
Optional Cassettes 3 and 4
Follow the steps below to clear paper jams in cassettes 3 or 4 when using the optional paper feeder.
1Open left cover 4.
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