NEC Neax 2000 Ivs Business/Hotel/Data Features And Specifications

							NEAX2000 IVS Business/Hotel/Data Features and Specifications
Page 54Addendum-008 NDA-24158, Revision 2.8
February, 1999
Automatic Call Distribution (ACD)
Silent Monitor - ACD
2. The default setting in system programming is that one tone is sent to both parties when the monitoring
feature is used. As an option, this tone may be disabled on a per system basis.
3. Silent Monitor feature uses a three-party conference circuit. Therefore, a maximum of 16 monitors can
occur simultaneously in conjunction with any normal Conference (Three/Four party) in progress.
4. Silent Monitor cannot be used on stations currently in a Three/Four party conference.
5. Silent Monitor is denied if the busy station is dialing in Line Lockout mode, receiving a system generated
tone, protected against monitoring in Class of Service, any override by DND key, or when any of the
following features are in progress:
• Attendant Override
• Call Back
• Call Transfer
• Camp-On
• Conference
• Consultation Hold
• Data Line Security
• Executive Override
• Hold
• Paging
• Privacy
• Trunk Queuing - Outgoing
• Voice Call
6. Silent Monitor can only be set when the busy station is connected to another station or a trunk in a two-party
conversation.
CAUTION:The use of a monitoring, recording or listening devices to eavesdrop, monitor, retrieve, or record telephone
conversations or other sound activities, whether or not contemporaneous with its transmission, may be
illegal in certain circumstances under federal or state laws.  Legal advice should be sought prior to
implementing any practice that monitors or records any telephone conversation. Some federal and state
laws require some form of notification to all parties to the telephone conversation, such as using a beep tone
or other notification methods or require the consent of all parties to the telephone conversation, prior to
monitoring or recording a telephone conversation. Some of these laws incorporate strict penalties. 
						

							NEAX2000 IVS Business/Hotel/Data Features and Specifications
NDA-24158, Issue 2
Page 55
Automatic Call Distribution (ACD) with Management Information System (MIS)
Automatic Call Distribution (ACD) with 
Management Information System (MIS)
General Description
The Automatic Call Distribution (ACD) with MIS feature provides a management information system to be
used in conjunction with the built-in ACD features of the NEAX2000 IVS system. The MIS incorporates a su-
pervisors terminal for real-time monitoring of agent activity, amber and red alarms, and hard-copy summary
reports.
Station Application
Not Applicable.
Operating Procedure
Refer to the NEAX2000 ACD/MIS System Manual.
Service Conditions
1. ACD/MIS requires the ACD/MIS software, application processor, personal computer, and a parallel printer.
The personal computer and parallel printer are user-provided.
2. Only one supervisor terminal is normally allowed per ACD system. The use of an external 1 to 8 RS-232
Expansion unit can allow up to 8 supervisor terminals. Refer to the NEAX2000 ACD/MIS System Manual
for details on the external expansion unit.
3. Refer to the ACD Features and Specifications for further SERVICE CONDITIONS.
4. The tenant number for the ACD-MIS pilot and agent stations must always be 0 in both the ACD Group set
in the NEAX2000 IVS and the PC MIS Agent assignment. 
						

							NEAX2000 IVS Business/Hotel/Data Features and Specifications
Page 56NDA-24158, Issue 2
Automatic Camp-on
Automatic Camp-on
General Description
An incoming Direct Inward Termination (DIT) call which has been terminated to a busy station can be Camped-
On automatically. When the busy station becomes idle, the station is automatically called and connected to the
camped on incoming trunk call.
Station Application
All stations.
Operating Procedure
No manual operation is required.
Service Conditions
1. Two Camp-On tone patterns are available: one to send a repeated tone at intervals of 4 seconds, and the other
is to send the tone once at the time the call is Camped-On. Either one of these patterns can be selected on a
system basis during initial programming.
2. The incoming trunk caller receives Ringback tone from the C.O. until answered by the station in the
NEAX2000 IVS system.
3. Only a single Camp-On from any source to a station is allowed at one time.
4. When Direct In Termination (DIT) calls are directed to a busy station, they can be preprogrammed on a
trunk basis to be sent to an Attendant, Trunk Answer any Station (TAS) or automatically Camped-On to the
busy station.
5.Camp-On can be set to a station which has set Call Back. Call Back can be set to a party to which Camp-
On service has been set. In both of the above cases, Camp-On has priority over Call Back.
6.Camp-On can be set to a station which has set Trunk Queuing – Outgoing. Camp-On has priority over Trunk
Queuing – Outgoing.
7.Camp-On can be set to a station which has placed a call on Hold. When the station becomes idle, Camp-On
takes priority over the Hold. Hold can be set to a party to which Camp-On has been set.
8.Camp-On service cannot be set to a data line.
9. If a station is busy and already has a Camp-on set to it, the station user must finish their call, receive ringing
and then answer the first Camp-on call, prior to receiving Camp-On tone for the incoming DIT call. 
						

							NEAX2000 IVS Business/Hotel/Data Features and Specifications
NDA-24158, Issue 2
Page 57
Automatic Number Identification (ANI)
Automatic Number Identification (ANI)
General Description
This feature receives the calling subscribers number automatically sent from T1 network using MF signaling
and displays the calling number on the LCD of a Multiline Terminal and an Attendant Console.
Station Application
All Multiline Terminals with LCD and Attendant Consoles.
Operating Procedure
No manual operation is required.
Service Conditions
1. Up to 16 digits of the calling subscribers number for ANI can be displayed on the LCD of the Multiline
Terminal or the Attendant Console.
2. Up to 16 digits of the calling subscribers number can be recorded in the SMDR by system programming.
3. Up to 24 digits of the calling subscribers number can be sent out to the OAI computer by system program-
ming.
4. ANI information can not be transmitted to a tie line or a C.O. line through tandem connection.
5. The 4RST-B card is required for the MF receiver of ANI information.
6. Two signaling formats are supported for ANI:  ANI format and Feature Group D (most common).  Selection
of format is system-wide (one format per system).
7. Feature group D format and ANI format are described below:
8. If using DNIS on the Attendant Console, some of the characters of the displayed name will be cut off de-
pending on the number of digits of ANI.
Signal Pattern Called Number ANI
FGD Format MF signal MF signal
ANI Format DP signal MF signal 
						

							NEAX2000 IVS Business/Hotel/Data Features and Specifications
Page 58NDA-24158, Issue 2
Automatic Recall
Automatic Recall
General Description
This feature works as a timed reminder. When a call remains on Hold, Camp-On or ringing unanswered for a
fixed interval after being transferred, the station that initiated the hold, transfer, or Camp-On is automatically
alerted.
Station Application
All stations.
Operating Procedure
No manual operation is required.
Service Conditions
1. Automatic Recall timing is flexible in system programming. Automatic Recall timing is as follows:
All stations:
Nonexclusive Hold – 4 to 396 seconds (Default: 60-64 seconds)
Exclusive Hold – 4 to 396 seconds (Default: 236-240 seconds)
Transfer Recall – 4 to 120 seconds (Default: 24-28 seconds)
Camp-On Recall – 8 to 128 seconds (Default: 24-32 seconds)
Attendant Consoles:
Attendant Recall (Camp-On/No Answer) – 2.4 to 124.8 seconds (Default: 31.2-33.6 seconds)
Attendant-Held calls – 2.4 to 124.8 seconds (Default: 31.2-33.6 seconds)
2. When a Multiline Terminal user reenters a held or transferred call, the recall timing is reset. If the call is
returned to a Hold or Transfer condition, the recall timer restarts.
3. When an Attendant reenters a held or Camped-On trunk, the recall timing is reset. If the trunk is returned to
a Hold or Transfer condition, the recall timer restarts.
4. When a held call recalls to a Multiline Terminal, a continuous ring of 0.5 seconds on, 0.5 seconds off and
an LED flash of 240 IPM occurs until the call is answered. The signal occurs whether the Multiline Terminal
is on-hook or off-hook, and regardless of whether the Multiline Terminal is ring assigned on that line key.
5. Before an unattended transfer recalls to the originating station of the transfer, the called station will ring nor-
mally for a programmable period of 4 to 120 seconds. When the Automatic Recall begins, the LCD of the
originating station displays:
6. When a recall occurs on the Attendant Console, a buzzer sounds (provided no other calls are being pro-
cessed) in addition to the LED indication. The called station continues to ring. If the called party answers
after the Attendant reseizes the line, a three-party conference is established.
RCL XXXXXXXX
The station (or trunk) being transferred
The transferred destination 
						

							NEAX2000 IVS Business/Hotel/Data Features and Specifications
NDA-24158, Issue 2
Page 59
Automatic Recall
7. This feature is not activated when a Multiline Terminal holds the call on Nonexclusive or Exclusive Hold
during a three or four-party Conference. The conference members do not receive hold music, but can con-
tinue talking.
8. Automatic Recall will follow any Call Forwarding assignment. 
						

							NEAX2000 IVS Business/Hotel/Data Features and Specifications
Page 60NDA-24158, Issue 2
Automatic Wake-up
Automatic Wake-up
General Description
This feature allows the system to be programmed to automatically call guest rooms or administration stations at
specified times. Upon answering, the guest is connected to a recorded announcement or music source. A printout
of unanswered or blocked Automatic Wake-Up attempts for each guest room is provided using the Hotel/Motel
printer.
Station Application
All stations.
Operating Procedure
To set Automatic Wake-Up from the Hotel/Motel Front Desk Instrument
1. Depress the WK UP key.
2. Dial the desired wake-up time in military format (in one minute increments).
3. Depress the WK UP key.
4. Dial the station number.
5. Depress the SET key. The above two steps can be repeated for additional stations.
6. Depress the RLS key.
OR
1. Depress the WK UP key.
2. Dial the station number.
3. Depress the SET key.
4. Dial the desired wake-up time in military format (in one minute increments).
5. Depress the SET key. Repeat steps 2~5 for additional stations.
6. Depress the RLS key.
To cancel Automatic Wake-Up from the Hotel/Motel Front Desk Instrument
1. Depress the WK UP key.
2. Dial the station number.
3. Depress the RESET key. The above two steps can be repeated for additional stations.
4. Depress the RLS key.
To set Automatic Wake-Up from the Hotel/Motel Front Desk Instrument while engaged in conversation 
with the station
1. Depress the WK UP key.
2. Dial the wake-up time in military format (in one minute increments).
3. Depress the SET key.
4. Depress the RLS key. 
						

							NEAX2000 IVS Business/Hotel/Data Features and Specifications
NDA-24158, Issue 2
Page 61
Automatic Wake-up
To cancel Automatic Wake-Up from the Hotel/ Motel Front Desk Instrument wile engaged in conversation 
with station
1. Depress the WK UP key.
2. Depress the RESET key.
3. Depress the RLS key.
To set Automatic Wake-Up from a guest room station or administrative station
1. Go off-hook and receive dial tone.
2. Dial the Wake-Up access code and receive feature dial tone.
3. Dial the desired Wake-Up time in military format (in one minute increments).
4. Receive service set tone.
5. Restore the handset.
To cancel Automatic Wake-Up from a guest room station or station or administrative station
1. Go off-hook and receive dial tone.
2. Dial the Automatic Wake-Up cancellation code.
3. Receive service set tone.
4. Restore the handset.
Service Conditions
1. Setting and canceling can be initiated from the following:
• Attendant Console.
• Hotel/Motel Front Desk Instrument.
• Guest Station.
• Administrative Station.
• Property Management System (PMS) terminal.
2. The time is entered on a 24-hour system in one minute increments.
3. A maximum of 32 stations can be set for the same Automatic Wake-Up time. When the setting exceeds 32,
the excess stations will be set to an earlier time in 5 minute intervals.
4. Wake-Up attempts, whether successful or not, can be printed out at a locally provided printer. The results
of execution of Automatic Wake-Up set and cancel are also printed.
5. The ringing signal is the same as station-to-station calls, and its time can be assigned from 4 sec. to 32 sec.
(programmable on a system basis).
6. The Automatic Wake-Up call will ring a station in Do Not Disturb.
7. When setting or canceling has been completed, service set tone is heard as confirmation.
8. When Automatic Wake-Up call is received, the station receives music or an announcement. A DAT or COT
card (with locally provided music or announcement source) is required. As an option, a PN-DK00 card can
be programmed to provide a contact closure for starting the external announcement or music source when
used with a COT card. When providing the internal announcement via a DAT card, multiple connections
can be made to the announcement card. Secondary station users may be connected to the middle of the mes-
sage.
9. Data for Automatic Wake-Up programming is canceled by Check Out operation. 
						

							NEAX2000 IVS Business/Hotel/Data Features and Specifications
Page 62NDA-24158, Issue 2
Automatic Wake-up
10. The number of Automatic Wake-Up call attempts is programmable from 1 to 5 times.
11. If the station does not answer, is busy, in Line Lockout, or ringing, recalling is initiated one minute later.
Recalling is repeated up to 5 times. Each call which fails is printed. When the final attempt results in failure,
a buzzer is sounded at the printer and a flashing LED on the DSS/BLF Console is available to indicate which
station does not answer.
12. An AP00 card is required for connection to a printer.
13. After Automatic Wake-Up is set, the Hotel/Motel Front Desk Instrument is able to verify the setting on re-
quest. The Automatic Wake-Up set procedure is followed, but a new wake-up time setting need not be en-
tered.
14. Automatic Wake-Up calls will not be rerouted by Call Forwarding or other features. 
						

							NEAX2000 IVS Business/Hotel/Data Features and Specifications
NDA-24158, Revision 2.5 Addendum-005
Page 62-1October, 1997
Back Up CPU
Back Up CPU 
General Description
NEAX2000 IVS can provide two MP cards (MP0/MP1). One of these MP cards (MP0) functions as the active
MP card and another (MP1) as the standby; however, if MP0 becomes out of order for any reason, MP1 starts
up automatically.
Station Application
All stations
Operating Procedure
The same operating procedures as the regular NEAX2000 IVS apply for each service feature.
Service Conditions
1. Two CP02 cards are required.
2. When the changeover from the active MP(MP0) to the standby MP(MP1) occurs due to the MP fault, the
system is initialized, it takes approximately 1 minute to start normal operation.
3. All system data is copied from the active MP to the standby MP automatically once a day at 12:00 am. Dur-
ing system data copy, the MP will operate normally and process calls.
4. Call processing stops when the active/standby change occurs. Calls in progress will disconnect.
5. Station features such as DND, Call Forwarding, and Message Waiting, are copied to the standby MP when
system data copy is done (at 12:00 am).