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NEC Neax 2000 Ivs Business/Hotel/Data Features And Specifications
NEC Neax 2000 Ivs Business/Hotel/Data Features And Specifications
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NEAX2000 IVS Business/Hotel/Data Features and Specifications Page 98NDA-24158, Issue 2 Call Transfer Call Transfer - Attendant • three stations • two stations and one trunk • one station and two trunks. 4. A four-party Conference can be accessed from the Call Transfer state by Multiline Terminals only. When the Consultation Hold of a three-party Conference connection is followed by calling another internal station, a four-way connection can be initiated. Refer to the Conference (Three/Four party) Features and Specifi- cations for additional information. 5. The maximum number of simultaneous Conferences per system is 16. Call Transfer - Attendant General Description This feature permits a station user, while connected to an internal or outside call, to signal the Attendant and have the Attendant transfer the call to another station within the system or to an outside connection. Station Application All stations. Operating Procedure Calling the Attendant 1. While engaged in a call, depress the FLASH key on a Single Line Telephone or the TRF key on a Multiline Terminal and receive feature dial tone. 2. Dial the operator access code (normally 0). The Attendant Console RCL lamp flashes and ringing is heard. The station receives ringback tone. 3. After the Attendant answers, request the transfer and restore the handset. Service Conditions 1. This feature is available for incoming and outgoing Central Office calls and station-to-station calls. 2. When the Attendant Console is in Night Service, the transferring station will receive reorder tone. Refer to Attendant Night Transfer Features and Specifications for more information. 3. The Call Transfer-Attendant feature allows a station user, while participating in a two-party connection, to call the Attendant so that the Attendant may transfer the call or provide other assistance as required. A two- party connection can be comprised of two stations, or a station and a trunk 4. The Call Transfer - Attendant feature can be used by a fully restricted station. The Attendant can transfer a fully restricted station to another station only. 5. Any station, including Housephones without a dial, can transfer a call to the Attendant. Some additional system programming may be necessary.
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NEAX2000 IVS Business/Hotel/Data Features and Specifications NDA-24158, Revision 2.2 Addendum-002 Page 98-1March, 1996 Caller ID Class Caller ID Class General Description This feature receives the calling subscriber’s name and number sent from a public network using a MODEM signal and displays the name or number on a LCD of a Multiline Terminal and an Attendant Console. Station Application All Multiline Terminals with a LCD and Attendant Consoles. Operating Procedure To display the calling subscriber’s name or number when receiving/answering a call No manual operation is required. In case of receiving both the name and the number, it can be specified by system programming which one has priority for display. To change the name/number display Every time the Name/Number Display Change key is pushed on the Multiline Terminal or the Attendant Con- sole, the name and number are shown alternately. To store the subscriber’s number for Save & Repeat feature During a call push the S&R (Save & Repeat) 0/1/2 key. The S&R lamp lights if the number has been stored. In the case that no number has been sent from the public network, the S&R lamp will go off because the number has not been stored. To redial by Save & Repeat feature Push the S&R 0/1/2 key after hearing the Dial Tone.
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NEAX2000 IVS Business/Hotel/Data Features and Specifications Page 98-2Addendum-002 NDA-24158, Revision 2.2 March, 1996 Caller ID Class Service Conditions 1. Up to 14 digits of the calling subscriber’s name or number can be displayed on the LCD of a Multiline Ter- minal or an Attendant Console. 2. Up to 16 digits of the calling subscriber’s number can be recorded on the SMDR. 3. Up to 24 digits of the calling subscriber’s number can be sent to the OAI computer. 4. The 4RSTC card and the 4COTG card are required for receiving the Caller ID signals. 5. In case of receiving the subscriber’s name while another name is being assigned by system programming, it can be set which one has priority. 6. The kind of the ringing tone can be assigned to each calling subscriber’s number respectively. 7. The destination station in the Day Mode/Night Mode can be specified for each calling subscriber’s number. 8. The priority for queuing (when the destination station belongs to an UCD group and all the stations are busy) can be set by each calling subscriber’s number. 9. It can be specified whether Call Waiting will be set or not by each calling subscriber’s number. 10. Table 0 in CMDC YY = 00-63 is reserved for incoming numbers not programmed in the system.
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NEAX2000 IVS Business/Hotel/Data Features and Specifications NDA-24158, Revision 2.8 Addendum-008 Page 98-3February, 1999 Caller ID Display Caller ID Display General Description Without answering incoming calls or held calls which terminate to the line keys of a Multiline Terminal, the calling party’s information can be confirmed by the indications on the LCD. The following information is indicated according to the kind of the calls. When a station is in conversation and the CID display key is pressed, the following information will be displayed on the lower line of the LCD. Note:“None” will not display. The field will be blank. Station Application All Multiline Terminals with LCD Operating Procedure 1. Press a CID (Caller ID Display) key assigned to one of the programmable keys on the Multiline terminal. The Multiline terminal stays in CID mode for six seconds, the CID key lamp lights, and the LCD displays the calling party’s information of the incoming/held call for six seconds. Kind of Calling Party/NetworkDisplayed Information Upper on LCD Lower on LCD Extension Station number Station’s name if provided TI-ANI Kind of trunk, trunk number Calling subscriber’s number Caller ID Class Kind of trunk, trunk numberCalling subscriber’s number or Calling subscriber’s name ISDN Calling party’s sub-address Calling subscriber’s number CCISStation number Station’s name if provided Kind of trunk Calling subscriber’s number Other trunks Kind of trunk, trunk number None Attendant Console “OPR” None Kind of Calling Party/NetworkDisplayed Information Upper on LCD Lower on LCD Extension Station number None TI-ANI Kind of trunk, trunk number Calling subscriber’s number Caller ID Class Kind of trunk, trunk numberCalling subscriber’s number or Calling subscriber’s name ISDN Kind of trunk, trunk number Calling subscriber’s number CCISStation number None Kind of trunk, trunk number Calling subscriber’s number Other trunks Kind of trunk, trunk number None Attendant Console “OPR” None
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NEAX2000 IVS Business/Hotel/Data Features and Specifications Page 98-4Addendum-008 NDA-24158, Revision 2.8 February, 1999 Caller ID Display 2. If there are plural incoming calls or held calls, press the desired line key while the CID key lamp lights. The LCD displays the calling party’s information of the incoming/held call for six seconds. If the line key which is pressed while CID mode has no incoming/held call, CID mode is cancelled. 3. When the CID key is pressed again in CID mode, the CID key lamp goes out and CID mode is cancelled. 4. When the CID key is pressed during conversation, the LCD displays the calling party’s information of the incoming/held call for six seconds. Service Conditions 1. A maximum of 8 Multiline Terminals can come into CID mode simultaneously per system, including the terminal which is on Call Redirect operation. 2. CID mode is continued for 6 seconds after the CID key is pressed. After 6 seconds, the CID key lamp goes out automatically and CID mode is cancelled. 3. If there is no incoming/held call on the line key and there is no Camp-On call, the Multiline Terminal does not come into CID mode even if the CID key is pressed. 4. If there are plural incoming/held calls, Camp-On calls, the following priority for displaying is applied. 1) Camp-On call information set to the call in progress on the Multiline Terminal. 2) Incoming/held call information in order of the line key number (lowest to highest number). 5. When a call is transferred by Consultation Hold, the display shows the following information. Before the transfer operation finishes; the LCD displays the information of the station which holds the call. After the transfer operation finishes; the LCD displays the information of the held station/trunk. 6. When a call is set Executive Hold, the call information cannot be displayed on the other Multiline Terminal. 7. The information of voice call cannot be displayed. 8. When the following terminating system is assigned to the trunk, the calling party information of the call which is terminated to the trunk access key can be displayed by the CID key. • Trunk-Direct Appearances • Trunk-Direct Apperance+TAS
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NEAX2000 IVS Business/Hotel/Data Features and Specifications NDA-24158, Issue 2 Page 99 Camp-on Camp-on General Description This feature provides selected stations or outside calls with Camp-On capability to a busy internal station. Two Camp-On methods are provided. The call waiting method allows a station or an outside party to camp itself on to a busy station. The transfer method allows a transferred outside call to be camped-on to a busy station. Station Application All stations. Operating Procedure To set Camp-On (call waiting method) n From a Single Line Telephone 1. Dial the desired station number and receive busy tone. 2. Depress the FLASH key (or momentarily depress the hookswitch). Feature dial tone is received. 3. Dial the Camp-On (call waiting) feature access code and receive special ringback tone. Camp-On tone (1 tone burst) is sent to the busy station. n From a Multiline Terminal 1. Dial the desired station number and receive busy tone. 2. Depress the TRF key. Feature dial tone is received. 3. Dial the Camp-On (call waiting) feature access code and receive special ring back tone. Camp-On tone (1 tone burst) is sent to the busy station. n From an outside party on DID incoming call 1. Dial desired station number and receive busy tone. 2. Camp-On (call waiting) is automatically set if the Camp-On feature is allowed. 3. Receive ringback tone. Camp-On tone (3 tone burst) is sent to the busy station. To set Camp-On with an outside call in progress (transfer method) n From a Single Line Telephone 1. Depress the FLASH key (or momentarily depress the hookswitch). The call in progress remains on Con- sultation Hold and feature dial tone is received. 2. Dial the desired station and receive busy tone. 3. Depress the FLASH key (or momentarily depress the hookswitch). Feature dial tone is received. 4. Dial the Camp-On (transfer) feature access code and receive service set tone. Camp-On tone (two tone bursts) is sent to the busy station. 5. Restore the handset. n From a Multiline Terminal 1. Depress the TRF key. The call in progress remains on Consultation Hold and feature dial tone is received.
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NEAX2000 IVS Business/Hotel/Data Features and Specifications Page 100NDA-24158, Issue 2 Camp-on 2. Dial the desired station number and receive busy tone. 3. Depress the TRF key. Feature dial tone is received. 4. Dial the Camp-On (transfer) feature access code and receive service set tone. Camp-On tone (two tone bursts) is sent to the busy station. 5. Restore the handset. To answer a Camp-On (transfer method or Call Waiting method) from any station 1. Receive Camp-On tone. 2. From a Single Line Telephone, momentarily depress the hookswitch and dial the Call Hold feature access code. From a Multiline Terminal, depress the FLASH key or ANS key. The existing call is placed on Call Hold and the Camp-On call is automatically answered. To answer a Camp-On (Call Waiting method-outside calls) from any station 1. Receive Camp-On (Call Waiting) tone. 2. From a Single Line Telephone, momentarily depress the hookswitch. From a Multiline Terminal, depress the FLASH key or ANS key. The existing call is placed on Call Hold and the Camp-On call is automatically answered. 3. To alternate between two calls, depress the FLASH key (or momentarily depress the hookswitch) or ANS key. OR 1. Receive Camp-On tone (Call Waiting) tone. 2. Complete the existing call and restore the handset. 3. The Camp-On call is automatically terminated. 4. Lift the handset. Service Conditions 1. Camp-On tone for call waiting method (internal calls) is one tone burst. Camp-On tone for transfer method is two tone bursts. Camp-On tone for the call waiting method (outside calls) is three bursts. 2. When Camp-On is activated to a station, any other Camp-On attempts to that station are denied and reorder tone is provided (transfer method) or busy tone is provided (call waiting method). Once the Camp-On re- calls to the originator or is answered (and the first call abandoned, or the camped on party abandons), an- other Camp-On can be activated. 3. A Camp-On of an internal station will not recall. The station which sets camp-on must remain off-hook. 4. After a transfer Camp-On has remained Camped-On for a programmable period of time (8 to 128 seconds, 30 seconds as set in default), the station that set the Camp-On will be recalled. 5. The ability to activate this feature can be allowed or denied in the Stations Class of Service. 6. A maximum of 28 stations can set call waiting Camp-On simultaneously. A maximum of 128 stations can set transfer Camp-On simultaneously. 7. A party camped on for a transfer will hear Music On Hold (when provided) while on Consultation Hold. 8. Periodic Camp-On tone can be provided every 4 seconds. This can be allowed or denied in system program- ming on a per-system basis. When denied, a single Camp-On signal is received.
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NEAX2000 IVS Business/Hotel/Data Features and Specifications NDA-24158, Issue 2 Page 101 Camp-on 9. Camp-On can only be set if the called station is on a two-party call. Camp-On is denied if the busy station is dialing or in Line Lockout, receiving a system generated tone, protected against any override by DND key, a Data Station currently has a Camped-On call or if any of the following features are activated on the busy station: • Attendant Override • Conference • Executive Override • Attendant Camp-On • Consultation Hold • Privacy • Call Hold (by key) • Data Line Security • Voice Call • Call Transfer 10. When Camp-On is denied, the caller will receive reorder tone and can return to the original party (in the case of a Camp-On transfer). 11. When single digit access codes are enabled, Multline Terminal users can set a Camp-On without using the TRF key twice. 12. Camp-On (call waiting) for outside calls (DID, CCIS incoming calls) can be allowed or denied on a per- trunk route basis or per-DID number basis. 13. When the called station is a pilot station in a Hunt group or UCD group, Hunting or UCD queuing is fol- lowed. If all stations in the Hunt group are busy, the called station is camped on. 14. When the called station has set Call Forwarding-All Calls and the forwarding destination is busy, the for- warding destination is camped on. 15. When the called station has set Call Forwarding-Busy Lines and the forwarding destination is busy, the orig- inally called station is camped on.
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NEAX2000 IVS Business/Hotel/Data Features and Specifications Page 102NDA-24158, Issue 2 Centrex Compatibility Centrex Compatibility General Description A combination of features allow full integration of the NEAX2000 IVS with Centrex service. Station Application All stations. Operating Procedure Refer to associated features. Service Conditions 1. Flexible Configuration: • Universal Ports to meet high trunk-to-station ratio. • Building block approach for modular growth. • Flexible Line Assignment. • Wide variety of terminals. 2. Terminal Flexibility: • Choice of terminals to meet multiple applications. • Answering Positions: 16-line Multiline Terminal with Direct Station Selection/Busy Lamp Field Console (DSS/BLF) OR Attendant Console • Standard Positions: 8-Line Multiline Terminal. 16-Line Multiline Terminal with LCD. Single Line Telephones 3. High trunk-to-station ratio (256 trunks). 4. Ground/Loop Start Centrex line compatibility. 5. Centrex line Direct In Termination (DIT) to individual Single Line Telephones with secondary answering at any Multiline Terminal. 6. Delayed Ringing for backup answer of Centrex incoming calls. 7. Hookflash to Centrex line from Multiline Terminal/Single Line Telephone. 8. Automatic seizure using dial access of individual Centrex lines with outgoing restriction control, up to 64 trunks. 9. Code Restriction allows for inspection to follow the Centrex access code for Direct Outward Dialing. 10. Flexible extension numbering to match Centrex numbering pattern. 11. KF registration (FCC Part 68). 12. Trunk Direct Appearance for Centrex lines.
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NEAX2000 IVS Business/Hotel/Data Features and Specifications NDA-24158, Issue 2 Page 103 Centrex Compatibility 13. Function keys at Multiline Terminals for easy access to Centrex features. 14. Automatic pause after Centrex access code. 15. Listed directory numbers display at Attendant Console. 16. Uniform Call Distribution (UCD) for quick and efficient handling of incoming calls. 17. Recall key provides timed hookflash to Centrex for feature access. 18. Prime line Assignment to Centrex line (when using direct trunk appearance). (Multiline terminals only.)