NEC Neax 2000 Ivs Business/Hotel/Data Features And Specifications

							NEAX2000 IVS Business/Hotel/Data Features and Specifications
Page 296NDA-24158, Issue 2
Timed Queue
Timed Queue
General Description
When a user originates an outgoing trunk call and the called party is busy or does not answer, the caller can set
the Timed Queue feature.  When this feature is set, the trunk seizure is repeated and the number is redialed after
a predetermined time interval.
Station Application
Multiline Terminals.
Operating Procedure
1. Depress the SPKR key and receive dial tone.
2. Dial a trunk access code and the desired number.
3. Receive busy tone or ring no answer.  Depress the line key assigned as the CALL BACK  key.  The associ-
ated LED flashes green and the LCD displays TIMED-Q.  Timed Queue is now set.
4. Within a preprogrammed time interval, the system will automatically seize a trunk (dial tone is heard), redial
the number (dialed digits are heard), and ring back or busy tone (depending on the status of the called party)
will be heard at the station that set Timed Queue.
5. Lift the handset and converse.
Service Conditions
1. The time between setting the Timed Queue and when the system releases the trunk is programmable from
4-120 seconds (30 seconds as set in default).  During this period, the stations SPKR key LED is lit and the
station is considered off-hook by the system.
2. The time between the release of the trunk and the reseizure of the trunk is programmable from 4-120 seconds
(60 seconds as set in default).
3. The number of times a Timed Queue will occur is programmable from 1-7 times (3 times as set in default).
When the programmed number of attempts is reached, Timed Queue will be canceled.
4. Timed Queue is canceled if a station user either lifts the handset or depresses the SPKR key while this fea-
ture is activated.
5. When a Timed Queue occurs and ringback tone is supplied to the station, the station user should immedi-
ately lift the handset when the called party answers.  This operation cancels the Timed Queue; therefore, the
period of ringback tone will not time out.
6. The combined maximum number of Timed Queues set and Trunk Queuing Outgoing set cannot exceed 32.
When the maximum is reached and an attempt to access Timed Queue is made, Multiline Terminals with
an LCD will receive a visual and audible indication.
7. If all trunks are busy when reseizure is attempted, the system waits for a trunk in the same trunk route to
become idle.  
						

							NEAX2000 IVS Business/Hotel/Data Features and Specifications
NDA-24158, Issue 2
Page 297
Timed Reminder
Timed Reminder
General Description
This feature allows the system to be programmed to automatically call stations at specified times.  Upon answer-
ing, the station is connected to a recorded announcement or music source.
Station Application
All stations.
Operating Procedure
To set Timed Reminder
1. Go off-hook and receive dial tone from the primary extension.
2. Dial the Timed Reminder feature access code or depress the Timed Reminder feature access key and receive
feature dial tone.
3. Dial the desired reminder  time in military format.
4. Receive service set tone.
5. Restore the handset.
To cancel Timed Reminder
1. Go off-hook and receive dial tone.
2. Dial the Timed Reminder cancellation code, or press the Timed Reminder feature access key and press *.
3. Receive service set tone.
4. Restore the handset.
Service Conditions
1. The time is entered on a 24-hour basis in 1 minute increments.
2. A maximum of 32 stations can set the same reminder time.  When the number of settings exceeds 32, the
excess stations will automatically be set to 5 minutes prior to the time set at the other 32 stations.
3. Timed Reminder attempts, whether successful or not, can be printed out at a locally provided printer.  When
a Timed Reminder is set or canceled, a printout is provided.
4. The ringing signal is the same as station-to-station calls, and its time can be assigned from 4 sec. to 32 sec.
(programmable) on a system basis.  The default is 28-32 seconds.
5. The Timed Reminder will ring a station in Do Not Disturb.
6. When setting or canceling has been completed, service set tone is heard as confirmation.
7. When a Timed Reminder is answered, either music or announcement is provided to the station.  Either a
DAT card (as an internal announcment source), or COT card (with locally provided music or announcement
source) is required.  As an option, a PN-DK00 card can be programmed to provide a contact closure for start-
ing the external announcement or music source when used in conjunction with a COT card.
When providing the internal announcment via DAT card, multiple connections can be made to the an-
nouncement card. Secondary station users cannot be connected to the beginning of the message. 
						

							NEAX2000 IVS Business/Hotel/Data Features and Specifications
Page 298NDA-24158, Issue 2
Timed Reminder
8. The number of Timed Reminder attempts is programmable in system data from 1 to 5 times, when the called
station does not answer. 
9. If the station does not answer, is busy, in Line Lockout, or ringing, recalling is initiated 1 minute later.
When each call results in failure, it is printed out at the printer.  Additionally, when the final attempt results
in failure, a buzzer is sounded at the printer.
10. An AP00 card is required for connection to a printer.
11. After a Timed Reminder is set, the setting cannot be verified.  A simple procedure is to reset the Timed Re-
minder.  Only one Timed Reminder is available per station.
12. Timed Reminder calls will not be rerouted by Call Forwarding or other features.  
						

							NEAX2000 IVS Business/Hotel/Data Features and Specifications
NDA-24158, Revision 2.6 Addendum-006
Page 299November, 1997
Trunk - Direct Appearances
Trunk - Direct Appearances
General Description
This feature allows Multiline Terminal users the ability to access a CO line or E&M Tie Line without dialing
an access code. For this feature, trunks must be assigned to the line keys on the Multiline Terminal. Incoming
calls on CO lines can be answered on the appropriate trunk line appearance.
Station Application
All Multiline Terminals.
Operating Procedure
To make an outgoing call
1. Depress the desired line key.
2. Lift the handset or depress the SPKR key and receive dial tone from outside exchange.
3. Dial the desired number.
To answer an incoming call
1. Depress the ringing line key.
2. Lift the handset.
3. Answer the incoming call.
To transfer an incoming call using the Trunk Appearance Hold key
1. Depress the ringing line key, lift the handset, and answer the incoming call.
2. Depress the TAH key (Trunk Appearance Hold), and receive dial tone. (TAH key and dial tone/no tone are
set by system data.) The Trunk-Direct Appearance key blinks in red.
3. Dial the target station number for transferring the call by voice call or by ringing.
4. Restore handset before the target station answers.
The line key remains at held state and the ringing to the target station stops.
The target station can answer the held call by depressing the applicable line key on the Multiline Terminal.
OR
Depress Transfer key and restore handset.
The line key lights in red and the ringing to the target station goes on.
When the target station answers the ringing, the held call is connected to the target station. 
						

							Trunk - Direct Appearances
NEAX2000 IVS Business/Hotel/Data Features and Specifications
Page 299-1Addendum-006 NDA-24158, Revision 2.6
November, 1997
Service Conditions
1. The ETJ-16DC-1 has 15 available line keys which can be assigned as Trunk-Direct Appearances. The ETJ-
8-1 has 7 available line keys which can be assigned as Trunk-Direct Appearances.
2. The following features are available:
• Outgoing call connection restriction • Code Restriction
• Conference • Delayed Ringing
• Station Message Detail Recording (SMDR) • Hold
• Call Transfer • Call Park
• Save and Repeat • Last Number Redial
• Brokers Call • Station Speed Dialing
3. When an outgoing call is placed, the following restrictions apply:
• Trunk Queuing Outgoing is not available.
• System Speed Dialing cannot be used.
• Account Codes may be entered using the function key programmed for Account Code entry, or Account
Codes can be dialed from second dial tone.
4. The LED associated with the line key will be lit red when the trunk is busy, and green when being used by
the station that selected that trunk. 
5. Trunks assigned as Trunk-Direct Appearance on Multiline Terminals can also be assigned to ring at Atten-
dant Consoles and Trunk Answer any Station.
6. For further information, refer to the Flexible Line Key Assignment and Flexible Ringing Assignment fea-
tures.
7. When transferring the call of line key, it can be specified by system data programming whether a dial tone
is sent or not by depressing TAH key.
8. To set Exclusive Hold to a call of a line key by the TAH key assigned to a programmable key, press FNC
(Feature) key first, then press the TAH key. 
						

							NEAX2000 IVS Business/Hotel/Data Features and Specifications
Page 300NDA-24158, Issue 2
Trunk Queueing - Outgoing
Trunk Queueing - Outgoing
General Description
This allows a station user, upon encountering a busy signal on a trunk, to dial a feature access code and enter a
first-in, first-out queue.  As soon as an outgoing trunk becomes available, stations in the queue will be called
back on a first-in, first-out basis.
Station Application
All stations.
Operating Procedure
Single Line Telephones
n  When Least Cost Routing is not provided
1. Dial the trunk access code and receive busy tone.
2. Depress the FLASH key (or momentarily depress hook switch) and receive feature dial tone.
3. Dial the Trunk Queuing-Outgoing feature access code and receive service set tone.
4. Replace the handset.
5. When a trunk becomes idle, the station is recalled.
n  When Least Cost Routing is provided
1. Dial the trunk access code and receive PBX dial tone.
2. Dial the desired number and receive busy tone.
3. Depress the FLASH key (or momentarily depress hook switch) and receive feature dial tone.
4. Dial the Trunk Queuing-Outgoing feature access code and receive service set tone.
5. Replace the handset.
6. When the trunk becomes idle, the station is recalled.  Once connected to the trunk, the system automatically
redials the number.
Multiline Terminals
n  When Least Cost Routing is not provided
1. Dial the trunk access code and receive busy tone.
2. Depress the assigned CALL BACK key and receive service set tone.
3. Replace the handset.
n  When Least Cost Routing is provided
1. Dial the trunk access code and receive PBX dial tone.
2. Dial the desired number and receive busy tone.
3. Depress the assigned CALL BACK key and receive service set tone.
4. Replace the handset. 
						

							NEAX2000 IVS Business/Hotel/Data Features and Specifications
NDA-24158, Issue 2
Page 301
Trunk Queueing - Outgoing
5. When the trunk becomes idle, the station is recalled.  Once connected to the trunk, the system will automat-
ically redial the number.
Service Conditions
1. Once an outgoing trunk becomes available, the users station will ring for 30 seconds.  If not answered with-
in that time, the station is automatically dropped from the queue.
2. When this feature is utilized in conjunction with System Speed Dialing or Least Cost Routing, the system
automatically dials out the called subscriber number when the handset is lifted.
3. If the user wishes to remove himself from the queue prior to being recalled, a Trunk Queuing-Outgoing can-
cellation code must be dialed.
4. Individual stations may only initiate one outgoing Trunk Queue at a time.  Subsequent attempts result in a
reorder tone.
5. Stations may be restricted from using this feature in Class Of Service.
6. This feature is not available on an Attendant Console.
7. Maximum number of simultaneous Trunk Queues-Outgoing per system is 32.
8. Call Pickup group cannot be used to answer a call directed to another station using the Trunk Queuing-Out-
going feature.
9. The Trunk Queuing-Outgoing Call Back will return to the originating station, not to the Call Forwarding
terminating station.
10. Account Code information can be recorded on Station Message Detail Recording (SMDR) when used in
conjunction with Trunk Queuing-Outgoing.
11. If the NEAX2000 IVS  is designated as KF registration, this feature will not be available. 
						

							NEAX2000 IVS Business/Hotel/Data Features and Specifications
Page 302NDA-24158, Issue 2
Trunk-to-Trunk Connection
Trunk-to-Trunk Connection
General Description
This feature provides any station user with the ability to conference together two outside trunk calls and abandon
the connection without dropping the Trunk-to-Trunk Connection.
Station Application
All stations.
Operating Procedure
To establish a Trunk-to-Trunk Connection from a Single Line Telephone
1. Depress the FLASH key (or momentarily depress the hookswitch).  The original call is placed on Consul-
tation Hold and feature dial tone is received.
2. Dial the applicable trunk access code.
3. Dial the desired number and wait for the party to answer.
4. Depress the FLASH key (or momentarily depress the hookswitch).  A Conference is now in progress.
OR
Restore the handset.  The original caller and the second party are now connected.
To establish a Trunk-to-Trunk Connection from a Multiline Terminal
1. Depress the TRF key.  The original call is placed on Consultation Hold and feature dial tone is received.
2. Dial the applicable trunk access code.
3. Dial the desired number and wait for the party to answer.
4. Depress the CNF key.  A Conference is now in progress.
OR
Restore the handset.  The original caller and second party are now connected.
To establish a Trunk-to-Trunk Connection from the Attendant Console
1. Attendant answers an incoming call.
2. Dial the applicable trunk access code.  The original party is placed on Consultation Hold.
3. Dial the desired number.
4. Depress the RLS key.  The original caller and second party are now connected.
Service Conditions
1. The initiating station may hang up at any time.  The additional two parties will not be disconnected.
2. At least one of the two trunks must provide a release signal (some loop start trunks do not provide any signal
after the distant party abandons the call).
3. This feature may be restricted to individual stations in system data programming. 
						

							NEAX2000 IVS Business/Hotel/Data Features and Specifications
NDA-24158, Revision 2.1 Addendum-001
Page 303February, 1996
Trunk-to-Trunk Connection
4. If an originating Single Line Telephone encounters a busy or no answer condition after dialing out to Con-
ference a third party, the originating party can be reconnected to held caller by providing a hookflash or by
depressing the FLASH key to establish a Conference, and a second hookflash to release the last party called.
5. If an originating Single Line Telephone encounters a busy condition because all trunks are busy, a single
hookflash will return to the first trunk.
6. If an originating Multiline Terminal user encounters a busy or no answer condition after dialing to confer-
ence a third party, the RECALL key can be used to return to feature dial tone to allow making another call,
or to allow depressing the TRF key to return to the original party. 
7. Stations and Attendants can establish a Trunk-to-Trunk Connection either before or after the distant station
answers.
8. There is no limitation on the number of Trunk-to-Trunk Connections in the system.
9. Trunk-to-Trunk Connection can be restricted by trunk-route-to-trunk-route restriction assignments.
10. Recalls will apply to a Trunk-to-Trunk Connection except where answer supervision is provided (i.e. second
trunk is a tie line).
11. Depressing the ANS key after the second call is established allows the station user to return to the original
line, resulting in a Brokers Call.
12. Stations cannot re-enter a Trunk-to-Trunk Connection once they have established the connection.
13. After a Trunk-to-Trunk Connection is established, both trunks are released when a disconnect signal is re-
ceived by either trunk.
14. If the NEAX2000 IVS is designated as KF registration, this feature will not be available.
15. The AMP trunk can be connected to tandem connection on trunk route basis in system data programming,
a maximum of 16 ports per FP, 64 ports per system. 
						

							NEAX2000 IVS Business/Hotel/Data Features and Specifications
Page 304NDA-24158, Issue 2
Uniform Call Distribution (UCD)
Uniform Call Distribution (UCD)
General Description
The Uniform Call Distribution (UCD) feature permits incoming calls to terminate to a prearranged group of sta-
tions.  Calls  are distributed in the order of arrival to idle terminals within  the group, based on which terminal
has been idle the longest period of time.  Stations may log on/log off from the UCD group.  Supervisor stations
may monitor conversations of agents.  
Station Application
Multiline Terminals and single-line stations.
Operating Procedure
Refer to individual UCD sub-features for details on station operating procedures.
Service Conditions
1. A maximum of 16 UCD groups may be assigned per system.  Each UCD group is assigned a pilot number.
Calls directed to the pilot number are directed to that UCD group.
2. Up to 60 stations may be programmed per UCD group, up to the system limit of 512 stations or 256 multiline
stations.
3. Assignment of UCD groups is performed from the Maintenance Administration Terminal (MAT) or Cus-
tomer Administration Terminal (CAT).
4. UCD groups consist of a pilot station and one or more member stations.  Hunting is initiated in a circular
fashion, and then based on which member has been idle the longest period of time.
5. If all stations within the UCD group are busy, incoming calls may be serviced in the following ways:
• Remain in queue until an agent becomes available (Ringback Tone provided).
• Immediately overflow to another group, to a station, or to the Attendant.
• Remain in queue until an agent becomes available (Delay Announcement or Music on Hold provided).
• Remain in queue for a preset time (Ringback Tone, Delayed Announcement, or Music on Hold provid-
ed), then overflow to another group, to a station, or to the Attendant.
6. When the pilot station has set Call Forwarding - All Calls, incoming calls to the UCD group will be trans-
ferred to the destination of that Call Forwarding - All Calls setting.
7. A UCD group number can be used as the destination station of Direct Inward Termination (DIT), or as a
designated Night Service station.
8. A UCD group number can be assigned as the destination station of Off - Hook Alarms, Priority Calls, and
Attendant Night Transfer.
9. UCD group pilot numbers should not be placed in Station Hunting groups.  The Station Hunting feature
would take priority over the UCD function. 
10. Two types of traffic measurements can be provided for UCD:
a) UCD group Peg Count
count of incoming calls
count of answered calls