NEC Neax 2000 Ivs Business/Hotel/Data Features And Specifications

							NEAX2000 IVS Business/Hotel/Data Features and Specifications
Page 16NDA-24158, Issue 2
Attendant Assisted Calling
Attendant Assisted Calling
General Description
This feature allows a station user to ask an Attendant for assistance in originating a call. Three methods are
available: non-delay, delay, and passing dial tone.
Station Application
All stations.
Operating Procedure
Non-delay operation
1. The Attendant answers an operator call by depressing the ANSWER or ATND key.
2. The caller provides a call request.
3. The Attendant dials the trunk access code.
4. The Attendant dials the desired telephone number.
5. The Attendant depresses the RELEASE (or START) key.
6. The parties are connected.
Delay operation
1. The Attendant answers an operator call by depressing the ANSWER or ATND key.
2. The caller provides a call request.
3. The Attendant depresses the RELEASE key.
4. The station user receives reorder tone.
5. The station user then restores the handset and waits for a recall from the Attendant.
6. The Attendant depresses the LOOP key.
7. The Attendant dials the trunk access code.
8. The Attendant dials the desired telephone number.
9. The Attendant depresses the ANSWER (or START) key.
10. The Attendant dials the station users number.
11. The station user answers the call.
12. The Attendant depresses the RELEASE key.
13. The parties are connected.
Passing dial tone
1. The Attendant answers an operator call by depressing the ANSWER or ATND key.
2. The caller provides a call request.
3. The Attendant dials the trunk access code.
4. The Attendant depresses the RELEASE key.
5. Dial tone is supplied to the caller. 
						

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NDA-24158, Issue 2
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Attendant Assisted Calling
Service Conditions
1. During delay operation the Attendant may release the connection either before or after the called station an-
swers.
2. If the call was processed using non-delay or passing dial tone operation, there will not be an Automatic Re-
call for station-to-trunk calls when the called party does not answer.
3. If the call was processed using non-delay or passing dial tone operation, an Automatic Recall will be initi-
ated for station-to-tie line and trunk-to-tie line calls when answer supervision is provided on the tie line and
the called party does not answer.
4. Fully restricted station users cannot be connected by the Attendant to an outside line using this feature. At-
tempts are routed to reorder tone.
5. Non-delay operation allows the Attendant to place an outgoing call for a station user who reached the At-
tendant by dialing 0, without requiring the station user to hang up. Delay operation requires that the station
hang up.
6. When an Attendant attempts to set up a Trunk-to-Trunk Connection between trunks that do not provide an-
swer supervision, the connection is denied and the RELEASE key has no effect.
7. The Attendant can dial the called number for the station user or, using the passing dial tone method, allow
the station user to dial.
8. When Least Cost Routing (LCR) is programmed, the Attendant cannot pass dial tone. The call must be com-
pleted using delay or non-delay operation.
9. The Attendant cannot pass dial tone to a station whose route restriction class prevents the station from re-
ceiving incoming calls on the trunk route selected. 
						

							NEAX2000 IVS Business/Hotel/Data Features and Specifications
Page 18NDA-24158, Issue 2
Attendant Camp-on
Attendant Camp-on
General Description
This feature permits the Attendant to hold an incoming call in a special mode when the desired station for the
transfer is busy. The Attendant sends a Camp-On tone to the busy station. When that station becomes idle, it is
automatically alerted and connected to the waiting party.
Station Application
Attendant Consoles
Operating Procedure
To activate a Camp-On from the Attendant Console
1. Dial the desired station and receive busy tone.
2. Depress the RELEASE key.
3. Camp-On tone is sent to the station and Camp-On is set.
To cancel a Camp-On from the Attendant Console
1. Depress the LOOP key corresponding to held call.
2. Depress the DEST key and receive busy tone.
3. Depress the CANCL key and automatically return to the held party.
To re-enter the call that has been Camped-On from the Attendant Console before being recalled
1. Depress the LOOP key corresponding to held call.
2. The busy station number and name are displayed for six seconds in the left side of the console’s display (if
provided by System Data).
3. Converse with the held party.
OR
1. Dial the Call Pickup-Direct feature access code and receive feature dial tone.
2. Dial the extension number of desired busy station.
3. Converse with the held party.
To answer an Attendant Camp-On
n  From a Single Line telephone
1. Receive a Camp-On tone.
2. Hang up and receive incoming ring (existing call is abandoned).
3. Lift the handset and converse.
OR
1. Receive a Camp-On tone.
2. Depress the FLASH key (or momentarily depress the hookswitch). The call in progress is placed on Con-
sultation Hold. 
						

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Attendant Camp-on
3. Dial the Call Hold feature access code. The original call is placed on Call Hold and the station user is auto-
matically connected to the Camp-On call.
n  From a Multiline Terminal
1. Receive a Camp-On tone.
2. Hang up and receive incoming ring.
3. Lift the handset and converse.
OR
1. Receive a Camp-On tone.
2. Depress the ANSWER key. The call in progress is placed on Call Hold and the Camp-On call is connected.
Service Conditions
1. Attendant Camp-On can be set when the busy station is connected to another station or trunk in a two-party
connection.
2. Attendant Camp-On is denied if the busy station is dialing, in Line Lockout, receiving a system generated
tone, a Data Station protected against any override by DND key, currently has a Camped On call, or any of
the following features are activated on the busy station:
• Attendant Override • Consultation Hold
• Call Transfer • Data Line Security
• Camp-On • Executive Override
• Conference • Hold
• Privacy • Paging
• Voice Call
When Camp-On is denied, the Attendant will receive reorder tone.
3. The maximum number of simultaneous Camp-Ons per Attendant without loop release is the same as the
number of loop keys assigned (SN610 Attendant Console). When Attendant loop release is provided, the
maximum number is 12.
4. The station receiving the Camp-On can answer using the Call Hold feature or Answer Key feature. Repeated
use of these features allows the station to alternate between the calls (Brokers Call).
5. Calls that remain Camped-On for longer than a predetermined time will initiate an Automatic Recall to the
Attendant that set the Camp-On. 
						

							NEAX2000 IVS Business/Hotel/Data Features and Specifications
Page 20Addendum-006 NDA-24158, Revision 2.6
November, 1997
Attendant Console (SN610 ATTCON)
Attendant Console (SN610 ATTCON)
General Description
The Attendant Console (SN610 ATTCON) operates on a switched-loop basis with a maximum of 6 Attendant
loops terminating at each console on the associated interface card. The Attendant uses these loops for answering,
originating, holding, extending, and re-entering calls. When Attendant loop release is used, the number of loops
is effectively increased to a maximum of 12 for each console. The following pages describe the features asso-
ciated with the Attendant Console.
An alternate Attendant Position is described under Multiline Terminal Attendant Position.
Station Application
Attendant Console (SN610 ATTCON)
Operating Procedure
Detailed operating procedures are provided in NEAX2000 IVS Attendant Console User Guide.
Service Conditions
1. Each Firmware Processor (FP) can support up to 8 Attendant Consoles (SN610 ATTCON/SN716
DESKCON). A maximum of 8 Attendant Consoles (SN610 ATTCON/SN716 DESKCON) can be support-
ed per system.
2. Each Attendant Console requires a 2-pair cable. This cable cannot be longer than 4000 feet (1200 meters). 
						

							NEAX2000 IVS Business/Hotel/Data Features and Specifications
NDA-24158, Revision 2.7 Addendum-007
Page 20-1August, 1998
Attendant Console (SN716 DESKCON)
Attendant Console (SN716 DESKCON)
General Description
The Attendant Console (SN716 DESKCON) operates on a switched-loop basis with a maximum of 6 Attendant
loops terminating at each console on the associated Interface card. The Attendant uses these loops for answering,
originating, holding, extending, and re-entering calls. When Attendant loop release is used, the number of loops
is effectively increased to a maximum of 12 for each console.
For the applicable features and specifications associated with the SN716 DESKCON, refer to the following pag-
es which describe the SN610 ATTCON features and specifications.
Station Application
Attendant Console (SN716 DESKCON)
Operating Procedure
The operating procedure for the SN716 is similar to the SN610 consoles. Some minor differences can be noticed
with key placement and LED operation.
Service Conditions
1. Each Firmware Processor (FP) can support up to 8 Attendant Consoles (SN610 ATTCON/SN716
DESKCON). A maximum of 8 Attendant Consoles (SN610 ATTCON/SN716 DESKCON) can be support-
ed per system.
2. Each SN716 Attendant Console uses a 3-pair cable. This cable cannot be longer than 4000 feet (1200
meters).
3. The SN716 is equipped with an Alarm LED. This LED will flash for Minor Alarms and light steadily for
Major Alarms. Refer to Maintenance Administration Terminal, Fault Messages for more information.
4. Refer to the following chart for cable distances.
5. The SN716 does not support the Lockout feature. Position Busy replaces the Lockout feature.
Note:The SN716 uses the PW00 card mounted in the PBX, or the Dterm Series E AC/DC Adapter, not both.
With PW00 With AC/DC Adapter
4 port DLC card and 2DLCC 1000 feet (350 meters) 4000 feet (1200 meters)
8 port DLC 1000 feet (350 meters) 1000 feet (350 meters) 
						

							NEAX2000 IVS Business/Hotel/Data Features and Specifications
Page 20-2Addendum-006 NDA-24158, Revision 2.6
November, 1997
Attendant Console (SN610 ATTCON)
Attendant Called/Calling Name Display
Attendant Called/Calling Name Display
General Description
This feature provides a display of the calling/called partys name on the SN610 Attendant Console LCD for At-
tendant Called/Calling Name Display. On attendant-to-station calls, the LCD display the name assigned to the
primary extension of the station. On attendant-to-trunk calls, the LCD displays the name assigned to the trunk
route of the trunk.
Station Application
Attendant Console.
Operating Procedure
Displays are automatically provided by the system, once programmed.
Service Conditions
1. A maximum of 384 stations can be provided with a users name display. The maximum number of characters
per name is eight (including spaces). The Maintenance Administration Terminal (MAT) or Customer Ad-
ministration Terminal (CAT) can be used to register or change a name. Multiline Terminal users can record
or change the name assignment for their own individual Multiline Terminal.
2. User names can be assigned to stations that do not have an LCD display (including Single Line Stations).
3. The trunk name display is provided on a trunk route basis. The maximum amount of characters in the trunk
name display is four. The maximum number of trunk names assignable is 63. Only the MAT or CAT can
be used to record or change a trunk name.
4. There are two ways to change a name that is currently programmed: Overwriting with a new name or erasing
it by inserting a blank space as the first character.
5. The Attendant Console cannot be assigned a name. This feature applies only to Multiline Terminals, Single
Line Telephones and trunk routes.
6. Station and trunk name assignment data is retained in case of a system reset or power failure.
7. Refer to the Alphanumeric Display Features and Specifications for the details of programming a name from
a Multiline Terminal. 
						

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NDA-24158, Revision 2.6 Addendum-006
Page 21November, 1997
Attendant Console (SN610 ATTCON)
Attendant Called/Calling Number
Attendant Called/Calling Number
General Description
This feature provides a display of the station number and station name on the Attendant Console during an At-
tendant-to-station connection. During an Attendant-to-trunk connection, the same display shows the trunk route
designation and a trunk identification code (4 digits).
Operating Procedure
Display is automatically provided during Attendant-to-station connections and Attendant-to-trunk connections.
Service Conditions
1. The station number is displayed on the top line of the consoles digital display during an Attendant-to-station
connection.
2. When Call Forwarding has rerouted an Attendant-to-station call, the number of the station where the call
has been rerouted is displayed, rather than the station number the Attendant dialed.
3. When Station Hunting has rerouted an Attendant-to-station call, the number of the station where the call has
been rerouted is displayed, rather than the station (or pilot) number the Attendant dialed.
4. The trunk route designation and the trunk identification code are shown on the top line of the consoles dig-
ital display during an Attendant-to-trunk connection.
5. All trunk routes will appear in the digital display with a designation (DDD, WATS, FX, TIE, CCSA, etc.).
The trunk identification code (4 digits) is programmable.
6. Tenant information is not supplied in the digital display.
7. By pressing the LOOP key of a call which has been camped on by the Attendant and then using the DEST
key, an Attendant can determine the trunk, the station number, and the station name (if assigned) to which
the call is Camped-On.
8. When a trunk call has been rerouted by Call Forwarding – All Calls, Call Forwarding – Busy, Call Forward-
ing – No Answer or intercept to the Attendant Console, and the Attendant answers the call, the trunk number
and the called station number (intermediate station number) will be displayed and the SRC key LED will
light.
9. While the called station number is displayed, the Attendant can transfer the call to a station, hold the call,
or park the call. Once any of these steps are taken, the original called station number display cannot be re-
displayed. 
						

							NEAX2000 IVS Business/Hotel/Data Features and Specifications
Page 22NDA-24158, Issue 2
Attendant Console (SN610 ATTCON)
Attendant Call Selection
Attendant Call Selection
General Description
This feature allows assignment of keys on the Attendant Console to particular types of trunk routes (such as
WATS or FX) and particular types of service calls (such as Attendant recalls, intercept calls, etc.). LEDs indicate
the type of incoming call and pressing the associated key allows the Attendant to answer the calls in any order.
Operating Procedure
1. The Attendant presses a key that has a flashing lamp according to the desired priority (this allows override
of priorities assigned to the use of the ANSWER key).
2. The Attendant identifies the incoming call by trunk route or service type.
3. Normal call handling procedures are used.
Service Conditions
1. The six keys located on the left side of the console can be assigned for Attendant Call Selection. In addition,
the upper 12 keys can also be assigned for Attendant Call Selection instead of loops and function keys. A
flashing LED on these keys means a call waiting to be answered and a steadily lit LED indicates an existing
connection.
2. Trunk routes and services can be assigned for Attendant Call Selection as follows:
• CO Incoming Calls • Operator Calls • Priority Calls
• FX Incoming Calls • Attendant Recalls • Emergency Calls
• WATS Incoming Calls • Intercept Calls • Serial Calls
• Tie Line Incoming Calls • Call Forward – No Answer Calls • Off-Hook Alarm
• Call Forward – Busy Calls • Special Operator Calls • Interposition Calling/Transfer
3. Multiple Attendant Call Selection keys can be flashing at the same time. The Attendant can select any in-
coming call by pressing the associated key, or can answer on a first in, first out (FIFO) basis using the AN-
SWER key.
Attendant Console Lockout – Password
General Description
This feature allows the Attendant Console to be set into a lockout mode. This disables the console from origi-
nating or receiving calls and setting or resetting service features. To return the Console to its manual operating
condition a password is required.
Station Application
Not Applicable.
Operating Procedure
To set Attendant Console Lockout
1. Press an idle LOOP key. The associated green LED lights. 
						

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NDA-24158, Issue 2
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Attendant Console (SN610 ATTCON)
Attendant Do Not Disturb Setup And Cancel
2. Dial the feature access code or press the MODE key. The associated red LED lights. The LCD displays
“ACTIVE” during normal mode and the green LED of the ACTIVE key lights.
3. Press the LKOUT key. The associated red LED lights. The LCD display changes from “ACTIVE” to “LK-
OUT”.
4. Press the ANSWER key and receive service set tone. The LCD displays “SET LKOUT”. The mode of the
console is changed from the normal to the lockout condition.
5. press the RELEASE key.
To cancel Attendant Console Lockout
1. Press the MODE key. The associated red LED lights.
2. Dial a predetermined password number.
3. Press the ACTIVE key. The associated green LED lights. The LCD display changes from “LKOUT” to
“ACTIVE”.
4. Press the ANSWER key and receive service set tone. The LCD displays “SET ACTIVE”. The mode of the
console is now changed from the lockout to the normal condition.
5. Press the RELEASE KEY.
Service Conditions
1. The length of the password can be up to 8 digits.
2. The password is assigned by the MAT or CAT.
3. When the console is set to the lockout condition, one of the following two types of indications can be se-
lected (on a system basis) by system data.
a) Audible ringing applied at any time.
b) No audible indications except recall are produced.
4. When the console is set to lockout condition, only the following operation can be executed:
a) Cancellation of lockout condition
b) These types of remaining calls on the loop keys can be handled:
• Unanswered calls
• Camped-on calls
• Automatic Recalls
• Held Call on LOOP key.
5. If there is a call park which has been set by the ATT, the console cannot be set to lockout condition. In this
case, the operator hears ROT and the LCD shows “call park”.
6. When the console is put into the lockout condition, if there are any uncompleted calls in loops (with the At-
tendant Loop Release feature), those uncompleted calls can appear on loops as automatic recalls.
Attendant Do Not Disturb Setup And Cancel
General Description
The Attendant has the ability to enter and remove individual stations from Do Not Disturb (DND). Additionally,
the Attendant can set one preassigned group of stations into, or out of, Do Not Disturb.