NEC Neax 2000 Ivs Business/Hotel/Data Features And Specifications

							NEAX2000 IVS Business/Hotel/Data Features and Specifications
Page 34NDA-24158, Issue 2
Attendant Console (SN610 ATTCON)
Dialed Number Identification Service (DNIS)
programming. When an incoming call to any of these trunks is received, an Attendant Call Selection key will
flash and the LCD display will indicate the Listed Directory Number associated with that trunk route.
Operating Procedure
Refer to Attendant Call Selection Features and Specifications.
Service Conditions
1. A maximum of one Listed Directory Number can be specified for each Attendant Call Selection key. Up to
eight LDN keys may be assigned.
2. This feature can help identify calls to particular tenants who are sharing Attendant(s). In this case, service
conditions for Tenant Service would apply to the system.
3. If the system or tenant group is in night mode, the Common Route Indial lines would follow the established
night rerouting.
Dialed Number Identification Service (DNIS)
General Description
This feature provides a display of the company name on the Attendant Console when the Attendant has an-
swered a Listed Directory Number or a Tie Line call.
Operating Procedure
1. The Attendant answers an incoming call.
2. SRC, LDN (or TIE), and ANS lamp lights.
3. Company Name, Listed Directory Number, Trunk Number, and Trunk Identification Code are displayed as
follows:
Service Conditions
1. This feature is effective when the Attendant has answered a Listed Directory number call or a Tie Line call.
2. The maximum number of characters per company name is eight.
3. The maximum number of company names assigned per system is 16 (maximum 8 for LDN calls and Tie
Line calls, respectively). The company name can be assigned per system programming.
4. The company name can be assigned by character code from the CAT or MAT.
5. While the company name is displayed, the Attendant can transfer the call to a desired station by dialing the
destination number. In this case, the company name of the call cannot be displayed again.
6. While the company name is displayed, the Attendant can place the present call on hold by pressing the
HOLD key. In this case, the company name of the call cannot be displayed again when the Attendant returns
to call on hold.
0:00:01 DDD 1000 G01 10:23 AM TUE 12
NEC 
Company Name LDN Number 
						

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Attendant Console (SN610 ATTCON)
Incoming Call Identification
7. The company name can be displayed when the Attendant has answered the Listed Directory Number call or
Tie Line call forwarded from the station. If the name display feature is assigned for that station, the station
name is displayed (the station name display has priority over the company name display).
8. If using ANI or ISDN, some of the characters of the name will be cut off, depending on the number of digits
of the ANI or ISDN calling party number.
9. With ANI or CPN, the LDN number will be overwritten by ANI or CPN.
Incoming Call Identification
General Description
Incoming calls are identified by various means. Refer to Attendant Called/Calling Number, Attendant Call Se-
lection, Attendant Source Key, Attendant Listed Directory Number and Common Route Indial Features and
Specifications.
Operating Procedure
Normal operating procedures are applied for each feature.
Service Conditions
Refer to the applicable Features and Specifications.
Individual Trunk Access
General Description
The Attendant Console is provided with the ability to access each individual trunk by dialing an associated iden-
tification code. This allows detection of faulty trunks during regular testing or after complaints. The Customer
Administration Terminal (CAT) or Maintenance Administration Terminal (MAT) has the capability to then
busy out the trunk until repair is effected.
Operating Procedure
1. The Attendant presses an idle LOOP key.
2. The Attendant dials the Individual Trunk access code.
3. The Attendant dials the Individual Trunk identification code.
4. If the trunk was idle, testing can follow.
Service Conditions
1. The Attendant Console LCD display will show the individual trunk identification code.
2. If the trunk is busy, the attendant receives busy tone.
3. If the trunk has been set to busy out status by the CAT or MAT, the Attendant can still access the trunk.
4. Individual Trunk Access is not available for ISDN PRI lines. 
						

							NEAX2000 IVS Business/Hotel/Data Features and Specifications
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Attendant Console (SN610 ATTCON)
Multi-function Key
Multi-function Key
General Description
This feature allows the top row of keys on the Attendant Console to perform and display multiple functions in
accordance with the status of call processing.
Operating Procedure
No manual operation is required.
Service Conditions
1. Multi-Function Keys can be assigned to key numbers 01-06 located directly below the LCD.
2. The lowest line of the LCD displays the function of the associated Multi-Function key under the following
conditions:
• Idle state
• When an attendant-called station answers or the attendant seizes an originating trunk
• When the called station is busy
• When the called station is in Do Not Disturb
• When dialing a station number without pressing the LOOP key: Hotel/Motel features will be activated
3. A maximum of 5 status functions per Multi-Function Key can be assigned.
4. The LEDs associated with the Multi-Function keys indicates the status of the functions displayed on the liq-
uid crystal displays (LCD).
5. The Incoming Call Identification (ICI) and LOOP keys should not be assigned as Multi-Function keys.
Multiple Console Operation
General Description
This feature allows more than one Attendant Console to operate within the same system.
Operating Procedure
Normal operating procedures are applied for each console installed.
Service Conditions
1. The maximum number of consoles per Firmware Processor (FP) is eight.
2. The maximum number of consoles allowable per system is eight.
3. Each incoming call is displayed on all consoles within a tenant group whether idle or busy. If all Attendants
are involved in processing calls when another Central Office call arrives, the “CW” (Call Waiting) will
show on all console LCDs.
4. A station can be connected to only one Attendant loop at a time. Any attempt at establishing multiple con-
nections will result in reorder tone being sent to the party attempting multiple loop connection.
5. Attendant Interposition Transfer is used to transfer calls between Attendant Consoles. 
						

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Attendant Console (SN610 ATTCON)
Pushbutton Calling – Attendant Only
6. The NEAX2000 IVS operates only on a switched-loop basis. Fixed-loop operation is not available.
7. To place a multiple console system (or a multiple console tenant group) into Night Service, a prepro-
grammed master console must press the MODE, NITE and ANS key. If one of the other consoles enters
Night Service, all calls addressed to that console will be directed to the other console(s).
8. When a console has entered Night Service, all calls already connected to its loop must be processed from
that console. Recalls and serial recalls are routed to the night transfer station, if assigned.
Pushbutton Calling – Attendant Only
General Description
This feature permits an operator to place all calls over Dual-Tone, Multi-Frequency (DTMF) lines from the
push-button keypad on the Attendant Console.
Operating Procedure
The operator presses the push-button keypad to dial.
Service Conditions
1. This feature requires that all Central Office trunks or tie trunks accept push-button signaling (DTMF).
2. Push-button Calling- Attendant Only may be added to the system without providing push-button calling ca-
pability to other stations.
Serial Call
General Description
This feature is activated by the Attendant when an incoming calling party wishes to speak with more than one
internal party. When the internal station subsequently disconnects from the Central Office line call, the Central
Office party automatically rings back to the same Attendant.
Operating Procedure
1. The Attendant answers an incoming Central Office call.
2. The Attendant extends the call to the desired station.
3. The Attendant presses the SERIAL CALL SET (SC) key.
4. The called station and incoming caller are connected.
5. The called station hangs up. The Serial Call Termination (SRL) LED on the Attendant Console flashes at
60 IPM. If the Attendant is available, an audible indication is provided.
6. The Attendant presses the ANS or SRL key to return to the original incoming calling party.
Service Conditions
1. Serial Calling is not provided for station-to-station calling.
2. Serial Calling can be enabled or disabled on a per-console basis.
3. This feature is not available for tandem connections. 
						

							NEAX2000 IVS Business/Hotel/Data Features and Specifications
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Attendant Console (SN610 ATTCON)
Time Display
4. Serial Calling is allowed when a station is involved in an Attendant Conference.
5. No features are denied toward a line or trunk involved in a Serial Call.
Time Display
General Description
This feature provides a digital time display on the Attendant Console (SN610) LCD.
Operating Procedure
Time is constantly displayed on the Attendant Console LCD.
Service Conditions
The clock display of the Attendant Console is synchronized with the clock in the NEAX2000 IVS System.
Trunk Group Busy Display
General Description
A visual indication is supplied to the Attendant when all trunks in a particular trunk group are busy.
Operating Procedure
No manual operation is required.
Service Conditions
1. The Attendant Console must be programmed to have a designated Trunk Group Busy LED on a function
key.
2. This feature may be used on trunk groups consisting of either DDD, DID, WATS, Tie, FX, or special trunks.
3. Besides Trunk Group Busy LEDs on the Attendant Console, Trunk Group Busy status can be displayed on
the following LEDs:
a) Function key LEDs on Multiline Terminals.
b) External LEDs (PN-DK00 card must be installed.)
4. A total of 62 Trunk Group Busy LEDs are available for Attendant Consoles, Multiline Terminals or External
LEDs.
Unsupervised Trunk-to-trunk Transfer By Attendant
General Description
This feature allows an Attendant to transfer an incoming or outgoing call on one trunk to an outgoing trunk and
exit the connection before the called party answers. 
						

							NEAX2000 IVS Business/Hotel/Data Features and Specifications
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Attendant Console (SN610 ATTCON)
Unsupervised Trunk-to-trunk Transfer By Attendant
Operating Procedure
1. An incoming call is received and answered in the normal manner. The trunk number is displayed.
2. The Attendant dials the access code of the outgoing route, then the destination number. The dialed digits are
displayed.
3. If the feature is allowed, the display will change to show the selected outgoing trunk number.
4. The call is extended (by operation of the RELEASE key). The Attendant Console will be recalled. On an-
swer, the Attendant will be connected to the original trunk party. If the call is answered, the trunk-to-trunk
connection is maintained.
5. After recall to the Attendant Console, the called party may answer which would result in an initial three-
way conversation before the call is extended. Alternately, the Attendant can re-extend the call (from above)
to the same destination or extend it to another.
Service Conditions
1. The feature is dependent on trunk supervision and other conditions being met.
2. The trunk associated with at least one side of the call must be programmed for answer and/or release super-
vision to ensure that the trunks do not lock up or this feature will be disallowed. 
						

							NEAX2000 IVS Business/Hotel/Data Features and Specifications
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Attendant Delay Announcement
Attendant Delay Announcement
General Description
This feature provides an announcement, via a Digital Announcement Trunk Card, to external calls that are not
answered by the attendant within a predetermined time.
Station Application
Not applicable.
Operating Procedure
No manual operation required.
Service Conditions
1. Up to eight calls can be connected to one circuit of a Digital Announcement Trunk Card at one time.
2. This feature is provided on a trunk-route basis (C.O./TIE/DID).
3. A maximum of 32 Digital Announcement Trunk Cards can be assigned on a tenant/system-basis.
4. The announcement can be supplied to a call once or several times, periodically. (This is selectable).
5. Calls remain queued to the attendant until answered or until remote-disconnect signalling occurs. 
						

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Attendant Lockout
Attendant Lockout
General Description
This feature denies an Attendant the ability to re-enter an established trunk or station connection without being
recalled by that station after the call is put in consultation hold.
Station Application
Attendant Consoles.
Operating Procedure
No manual operation is required.
Service Conditions
1. This feature is mutually exclusive with the Attendant Override feature.
2. The Attendant Override feature must be disabled to enable this feature. 
						

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Attendant Overflow
Attendant Overflow 
General Description
When an incoming call, which has terminated from a trunk to the Attendant Console, remains unanswered after
a predetermined time period, this feature provides a change to Night Service for that particular trunk.
Station Application
Attendant Consoles.
Operating Procedure
No manual operation is required.
Service Conditions
1. The Night Service assignment applied to the unanswered call is the same that applies to that trunk when the
system is placed in night mode.
2. This feature only applies to incoming calls on Loop Start or Ground Start trunks, and is provided on a per
system basis.
3. The activation timing for this feature is, by default, from 32 to 36 seconds after the call status has changed
from trunk incoming call to Attendant call, and can be programmed from 4 seconds to 120 seconds in in-
crements of 4 seconds.
4. When the destination of the Night Service is specified as a Direct Inward Termination (DIT), the incoming
call processing is changed to Trunk Answer Any Station (TAS) when the called DIT station fails to answer
the rerouted call within a predetermined time period.
5. The next incoming trunk call will ring at the Attendant Console as normal. 
						

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Attendant Override
Attendant Override
General Description
This feature permits an Attendant to enter a busy connection (station or trunk) using the Attendant Console.
When this feature is activated, a warning tone is sent to the connected parties after which, they are connected
with the Attendant in a three-way bridge.
Station Application
Attendant Consoles.
Operating Procedure
To activate Attendant Override
1. Depress an idle LOOP key.
2. Dial the desired station number or dial the feature access code for individual trunk access and the desired
trunk number.
3. Depress the BV key when busy tone is heard.
4. A double burst tone is sent to the connected parties.
5. The Attendant may now monitor or join the conversation.
OR
Depress the RELEASE key to disengage.
Service Conditions
1. This feature may be used to enter trunk-to-trunk, station-to-station, or station-to-trunk connections.
2. Each tone burst is 0.08 seconds in duration, and is provided to both parties connected.
3. Attendant Override of a busy station is denied if the busy station is dialing, talking to another Attendant,
receiving a system generated tone, protected against any override by DND key, or if any of the following
features are in progress:
• Attendant Camp-On
• Call Forwarding
• Call Transfer
• Conference
• Data Communications
• Data Line Security
• Executive Override
• Hold
• Paging
• Privacy
• Station Hunting
• Voice Call
4. The Attendant can override a station that is part of an Automatic/Uniform Call Distribution group.