NEC Neax 2000 Ivs Business/Hotel/Data Features And Specifications

							NEAX2000 IVS Business/Hotel/Data Features and Specifications
NDA-24158, Issue 2
Page 63
Background Music
Background Music
General Description
Background Music can be provided on a dial-up basis over Multiline Terminal speakers. Incoming voice an-
nouncements, ringing and recalls override Background Music. Up to 10 music programs can be offered.
Station Application
All Multiline Terminals.
Operating Procedure
To set Background Music
1. Depress the SPKR key.
2. Dial the Background Music feature access code.
3. Dial the Background Music program number (0-9).
4. Depress the SPKR key.
To Cancel
1. Depress the SPKR key.
2. Dial the Background Music feature access code.
3. Depress the # key.
4. Depress the SPKR key.
Service Conditions
1. Up to 10 music programs can be offered. Only one per station can be selected at a time.
2. This feature is allowed or denied in Class Of Service.
3. A COT or TNT circuit is required for each music program.
4. The music source(s) must be locally provided. The input source is -10 to 0 dBm, 600 ohms (COT), or 
–8dBm or less, 10K ohms (TNT).
5. When a terminal goes off-hook, the music is automatically stopped. When the terminal goes on-hook, the
music starts again, until the feature is canceled. 
						

							NEAX2000 IVS Business/Hotel/Data Features and Specifications
Page 64NDA-24158, Issue 2
Boss / Secretary Calling
Boss / Secretary Calling
General Description
A secretary with a Multiline Terminal can use an appearance of the boss extension to screen calls for that ex-
tension, and announce and/or transfer calls to that extension. Additionally, the secretary can call the boss during
a busy condition and can send a Message Waiting Indication to the boss station.
Station Application
Any type of station as boss extension and Multiline Terminal with appearance of boss extension at Secretary
position.
Operating Procedure
For a Boss/Secretary transfer of an incoming call to the boss Multiline Terminal
1. Secretary answers the incoming call by pressing boss line key appearance and lifting the handset. Secretary
converses with the calling party. Boss line key appearance is steady green on secretarys station and steady
red at other appearances.
2. Secretary presses boss line key appearance again. Incoming call is placed on Consultation Hold and re-
ceives Music On Hold, if provided. Boss line key appearance is steady green at secretarys station, steady
green at boss Multiline Terminal and steady red elsewhere.
3. At boss Multiline Terminal a tone burst is heard followed by a voice call from the secretary (using the boss
primary extension) over the speaker. Secretary announces the call.
4. The secretary can now go on-hook. The boss primary extension hears a chime tone and flashes on hold, red;
the secretarys appearance of the Boss extension flashes on hold, green, and all other line key appearances
of the boss extension provide busy indication.
5. The boss lifts the handset or presses the primary extension line button and is connected to the calling party.
OR
The boss can lift the handset to answer the voice call and talk to the secretary privately using the handset.
Boss line key appearance is steady green at secretary and boss Multiline Terminal, and is steady red else-
where.The secretary then goes on-hook and the calling party is connected to the boss. Boss line key appear-
ance is steady green at boss terminal, and steady red elsewhere.
OR
The boss goes on-hook and the secretary presses the transfer key to return to the original call.
For Boss/Secretary transfer of an incoming call to the boss’ Single Line Telephone
1. Secretary answers incoming call by pressing boss line key appearance and lifting the handset. Secretary
converses with calling party. Boss line key appearance is steady green on secretarys station and steady red
elsewhere.
2. Secretary presses boss line key appearance again. Incoming call is placed on Consultation Hold and re-
ceives Music On Hold, if provided. Boss line key appearance is steady green at secretarys station and
steady red at other appearances.
3. At boss Single Line Telephone, internal ringing is heard. 
						

							NEAX2000 IVS Business/Hotel/Data Features and Specifications
NDA-24158, Issue 2
Page 65
Boss / Secretary Calling
4. The secretary can now go on hook. The boss Single Line Telephone continues to ring (incoming ring rate
reflects whether the calling party is internal or external) and all line key appearances of the boss extension
provide incoming ring indication.
5. The boss lifts the handset and is connected to the calling party.
OR
The boss can lift the handset while receiving internal ring to talk to the secretary. Boss line key appearance
is steady green at the secretarys station and steady red elsewhere.
6. The secretary then goes on-hook, whereby the calling party is connected to the boss. Boss line key appear-
ance is steady red at all appearances.
OR
The boss goes on-hook and the secretary presses the TRF key to return to the original call.
To set/cancel Message Waiting Indication to the boss from the secretary station
1. Lift handset and receive dial tone.
2. Dial the boss extension number.
3. Press the Message Waiting set/cancel key (Boss Message Wait Lamp is lit if set, goes off if canceled).
For a Boss/Secretary Override when the boss is busy on the primary extension of a Multiline Terminal and 
the secretary has a call on the primary extension of the secretarys Multiline Terminal
1. The secretary presses boss line key appearance on the secretarys Multiline Terminal. The party that was
connected to the secretary is placed on Hold and receives Music On Hold, if provided. Additionally, the sec-
retary hears special ringback tone and the boss hears one burst of tone through the handset to indicate a call
is waiting. (If the secretary presses the TRF key before the boss answers, the secretary is reconnected to the
calling party. The secretarys ANS key is ineffective in this situation.)
2. The boss presses the ANS key. The party originally connected to the boss is now placed on Consultation
Hold and the boss and secretary can converse.
3. The secretary goes on-hook. The boss is connected to the caller originally connected to the secretary. The
caller originally connected to the boss is placed on Call Hold. 
4. If the boss presses the TRF key, the boss receives Special Dial Tone, allowing transfer of the new call.
5. When the boss goes on-hook, the original call recalls to the boss station.
6. The boss goes off-hook and is connected to the original party.
For a Boss/Secretary override when the boss is busy on a Single Line Telephone, and the secretary has 
a call on the primary extension of the secretarys Multiline Terminal
1. The secretary presses the boss line key appearance on the secretarys Multiline Terminal. The party that was
connected to the secretary is placed on Hold and receives Music On Hold, if provided. Additionally, the sec-
retary hears special ringback tone and the boss hears one burst of tone through the handset to indicate a call
is waiting.
2. The boss presses the FLASH key (or momentarily presses the hookswitch). At this time, the secretary and
boss are connected and the other two parties are on Hold.
3. The secretary goes on hook. The boss is connected to the caller originally connected to the secretary. The
boss original party remains on Call Hold.
4. The boss may now alternate between callers (Brokers Call) using the FLASH key. 
						

							NEAX2000 IVS Business/Hotel/Data Features and Specifications
Page 66NDA-24158, Issue 2
Boss / Secretary Calling
5. When finished conversing with either party, the boss goes on hook. The other party will automatically recall
to the boss station.
6. The boss goes off hook and is convected to the other party.
Service Conditions
1. During Boss/Secretary transfer operation, if the secretary hangs up before the boss answers to complete an
unsupervised ring transfer and the boss still does not answer, the call will recall to the secretarys primary
extension after a predetermined time-out (default value is 24-28 seconds).
2. After the boss and secretary converse during a Boss/Secretary transfer operation, the secretary is automati-
cally reconnected to the original caller if the boss hangs up.
3. After the boss and secretary converse during a Boss/Secretary transfer operation, the secretary can use the
TRF or ANS key to alternate conversation between the original caller and the boss (Brokers Call) after the
boss has answered using the handset.
4. After the boss and secretary converse during a Boss/Secretary transfer operation using the handsets, the sec-
retary can press the RECALL key to disconnect the boss and receive feature dial tone, allowing a transfer
to another station (the boss receives reorder tone). The secretary can also press either the TRF or ANS key
to return to the original caller.
5. While a secretary is originating a voice call during the Boss/Secretary transfer or Boss/Secretary Override
operation, the secretary can press the TRF key to return to the calling party and the voice call is abandoned.
6. During a Boss/Secretary transfer operation, once the boss has answered and is conversing with the secretary,
Privacy Release is not available and use of the HOLD button will be disregarded at this time.
7. Setting or canceling of Message Waiting can be executed by the secretary, regardless of the boss extension
status (busy or idle).
8. After the boss and secretary converse during a Boss/Secretary transfer or Boss/Secretary Override operation
using the handsets, the secretary can use the ANS key to alternate conversations between the original calling
party and the boss (Brokers Call). The secretary can also press the TRF key, sending the secretary back to
the original calling party and the boss back to the party on Consultation Hold.
9. During a Boss/Secretary Override operation, the boss can use the ANS key to answer the Override Call. The
boss can then use the ANS key to alternate between the secretary and the party on Consultation Hold.
10. During a Boss/Secretary Override operation, once the boss has answered and the secretary has gone on-
hook, the boss can use the ANS key to alternate between the two parties. The boss can also use the TRF key
to receive Special Dial Tone (SPDT). 
						

							NEAX2000 IVS Business/Hotel/Data Features and Specifications
NDA-24158, Issue 2
Page 67
Brokers Call
Brokers Call
General Description
This feature allows a Multiline Terminal or Single Line Telephone user to alternate between two parties, talking
to one party while the other party remains on Hold on the same line. The Multiline Terminal user utilizes the
TRF or ANS key to alternate between the two parties. The Single Line Telephone user uses the Hold feature to
alternate between the two parties.
Station Application
All stations.
Operating Procedure
To activate Brokers Call from a Multiline Terminal with a call in progress
1. Depress the TRF key and receive feature dial tone. The first party is placed on hold.
2. Dial the new number and wait for the second party to answer.
3. Depress the TRF or ANS key and return to the first party. The second party is placed on hold.
4. Repeat as often as needed.
To activate a Brokers Call from a Single Line Telephone with a call in progress
1. Depress the FLASH key (or momentarily depress hookswitch) and receive feature dial tone. The first party
is placed on Consultation Hold.
2. Dial the Call Hold feature access code and receive extension dial tone.
3. Dial the new number and the second party answers.
4. Depress the FLASH key (or momentarily depress the hookswitch). The second party is placed on Consul-
tation Hold.
5. Dial the Call Hold feature access code and the second party is placed on Call Hold. The first party is recon-
nected.
6. Repeat the last two steps, as necessary.
Service Conditions
1. A three-way call may be established any time during a Brokers Call by depressing the CNF key on a Mul-
tiline Terminal.
2. Once a Single Line Telephone has set up a Brokers Call, a Conference cannot be established.
3. The party on hold during a Brokers Call will receive Music on Hold, if provided.
4. If the RECALL key is depressed with a Brokers Call in progress, the currently connected party is dropped.
The party on Consultation Hold remains on Consultation Hold and new feature dial tone is provided. Re-
storing the handset allows the Consultation Hold call to recall.
5.  A Brokers call can also be initiated after receiving a Camp-On call. See Camp-on.
6. When a Multiline Terminal has a Brokers Call in progress, the ANS key alternates between the calls and
will not answer additional incoming calls. 
						

							NEAX2000 IVS Business/Hotel/Data Features and Specifications
Page 68NDA-24158, Issue 2
Call Back
Call Back
General Description
This feature allows a calling party to set an automatic Call Back when a busy or no answer condition is encoun-
tered. When the busy station becomes idle, the station that set the Call Back will be called. In case of Call Back
no answer, the Call Back to the setting station is initiated immediately after the called station goes on hook after
making a call or accessing a feature.
Station Application
All stations.
Operating Procedure
To set Call Back from a Dial Pulse Single Line Telephone
1. Dial the desired station number and receive busy tone or ringback tone.
2. Dial “2” and receive service set tone (if single digit feature access codes are enabled),
OR
Depress the FLASH key (or momentarily depress the hookswitch) and receive feature dial tone. Dial the
Call Back feature access code if busy tone, dial 2 if ringback tone (if single feature access codes are en-
abled), and receive service set tone.
3. Restore the handset.
4. When the busy station becomes idle, or the station that did not answer first initiates or answers a call or ac-
cesses a feature and then becomes idle, the station that set the Call Back will ring.
5. Upon the originator answering, the originally called station will ring.
To set Call Back from a DTMF Telephone
1. Dial the desired station number and receive busy tone or ringback tone.
2. Dial “2” and receive service set tone (if single digit access feature access codes are enabled) for busy tone
only.
OR
Depress the FLASH key (or momentarily depress the hookswitch) and receive feature dial tone. Dial the
Call Back feature access code if busy tone, dial 2 if ringback tone and receive service set tone.
3. Restore the handset.
4. When the busy station becomes idle, or the station that did not answer first initiates or answers a call or ac-
cesses a feature and then becomes idle, the station that set the Call Back will ring.
5. Upon answering, the originally called station will ring.
Note:Multiple Call Backs can be set by repeating the procedure above.
To set Call Back from a Multiline Terminal
1. Dial desired station number and receive busy tone or ringback tone.
2. Depress the CALL BACK key or dial “2” and receive service set tone.
3. Restore handset. 
						

							NEAX2000 IVS Business/Hotel/Data Features and Specifications
NDA-24158, Issue 2
Page 69
Call Back
4. When the busy station becomes idle or the station that did not answer first initiates or answers a call or ac-
cesses a feature and then becomes idle, the station that set the Call Back will ring.
Note:Multiple Call Backs can be set by repeating the procedure above.
To cancel Call Back from a Single Line Telephone
1. Lift the handset and receive dial tone.
2. Dial the Call Back cancellation code and receive service set tone.
To cancel Call Back from a Multiline Terminal
1. Lift the handset or depress the SPKR key and receive dial tone.
2. Depress the CALL BACK key and receive service set tone.
Service Conditions
1. If a Call Back is not answered by the originator within 30 seconds, the Call Back is automatically cancelled.
2. A Call Back to a station in Line Lockout is denied.
3. Dial pulse Single Line Telephones can omit depressing the FLASH key (or momentarily depressing the
hookswitch) to set call back while receiving ringback tone.
4. If the station depresses the FLASH key while receiving feature dial tone before setting the Call Back, the
station returns to receiving ringback tone.
5. When the called party is an Attendant Console, Call Back can not be set.
6. When the setting station is called back, Station Hunting and Call Pickup will not apply.
7. When the call is placed in UCD queue, Call Back can not be set.
8. A maximum of 128 stations can access this feature simultaneously.
9. This feature can be allowed or denied in Class of Service assignment. 
						

							NEAX2000 IVS Business/Hotel/Data Features and Specifications
Page 70Addendum-006 NDA-24158, Revision 2.6
November, 1997
Call Forwarding
Call Forwarding
General Description
Call Forwarding allows calls directed to a station to be routed to another station, an Attendant, an outside num-
ber or voice mail equipment. The types of Call Forwarding provided are:
•Call Forwarding – All Calls*
•Call Forwarding – Busy Line*
•Call Forwarding – No Answer*
•Call Forwarding – Destination
•Multiple Call Forwarding – All Calls
•Multiple Call Forwarding – Busy Line
•Multiple Call Forwarding – No Answer
•Split Call Forwarding – All Calls*
•Split Call Forwarding – Busy Line*
•Split Call Forwarding – No Answer*
Additional Call Forwarding features include:
•Attendant Call Forwarding Setup and Cancel
•Call Forwarding – Override
•Group Diversion
These features can be set/canceled from each station. The features marked by “*” can be set/canceled from a
MAT/CAT.
When the features marked by “*” are set/canceled from a MAT/CAT, the lamp indication of the Multiline Ter-
minal changes as it would if the features were set/canceled from the Multiline Terminal.
A MAT/CAT can overwrite or cancel these features marked by “*” which are set by each station, and vice versa.
A maximum of 240 Call Forwarding to outside number can be set simultaneously per system.  
						

							NEAX2000 IVS Business/Hotel/Data Features and Specifications
NDA-24158, Revision 2.5 Addendum-005
Page 70-1October,  1997
Call Forwarding
Attendant Call Forwarding Set-up and Cancel
Attendant Call Forwarding Set-up and Cancel
General Description
All of the various types of Call Forwarding can be set up or cancelled from the Attendant Console.
Station Application
All stations.
Operating Procedure
To set Call Forwarding – All Calls from the Attendant Console
1. Depress an idle LOOP key.
2. Dial the Call Forwarding – All Calls feature access code and receive feature dial tone.
3. Dial the originating station number.
4. Dial the desired target station number and receive service set tone.
To cancel Call Forwarding – All Calls from the Attendant Console
1. Depress an idle LOOP key.
2. Dial the Call Forwarding – All Calls feature cancellation code and receive feature dial tone.
3. Dial the originating station number and receive service set tone. 
						

							NEAX2000 IVS Business/Hotel/Data Features and Specifications
NDA-24158, Issue 2
Page 71
Call Forwarding
Call Forwarding – All Calls
To set Call Forwarding – Busy Line from the Attendant Console
1. Depress an idle LOOP key.
2. Dial the Call Forwarding – Busy Line feature access code and receive feature dial tone.
3. Dial the originating station number.
4. Dial the desired target station number and receive service set tone.
To cancel Call Forwarding – Busy Line from the Attendant Console
1. Depress an idle LOOP key.
2. Dial the Call Forwarding – Busy Line cancellation code and receive feature dial tone.
3. Dial the originating station number and receive service set tone.
To set Call Forwarding – No Answer from the Attendant Console
1. Depress an idle LOOP key.
2. Dial the Call Forwarding – No Answer feature access code and receive feature dial tone.
3. Dial the originating station number.
4. Dial the desired target station number and receive service set tone.
To cancel Call Forwarding – No Answer from the Attendant Console
1. Depress an idle LOOP key.
2. Dial the Call Forwarding – No Answer cancellation code and receive feature dial tone.
3. Dial the originating station number and receive service set tone.
Service Conditions
The Attendant can cancel any type of Call Forwarding set by an internal station.
Call Forwarding – All Calls
General Description
This feature allows all calls directed to a particular extension to be rerouted to an alternate destination, regardless
of the busy or idle status of the extension. Call Forwarding – All Calls can be set by an Attendant Console, the
individual station user, a Multiline Terminal with a secondary appearance of the stations extension, or from an-
other station (which can program itself to be the destination of the rerouting).
Station Application
All stations.
Operating Procedure
From a Multiline Terminal with LCD
n  To set Call Forwarding – All Calls
1. Lift the handset or depress the SPKR key and receive dial tone.