NEC Neax 2000 Ivs Business/Hotel/Data Features And Specifications

							NEAX2000 IVS Business/Hotel/Data Features and Specifications
NDA-24158, Issue 2
Page 81
Call Forwarding
Multiple Call Forwarding – No Answer
Operating Procedure
The same operating procedures for Call Forwarding – All Calls apply.
Service Conditions
1. Multiple Call Forwarding – Busy Line can not be performed for data calls.
2. Multiple Call Forwarding – Busy Line can route a call up to five times when the called station sets Call For-
warding – Busy to a station that is busy that has set Call Forwarding – Busy and so on.
3. If the calling station is set as the forwarded destination of its own call in a multiple call forwarding scheme,
Call Forwarding – Busy at that point will not take place.
4. If the incoming call returns to one of the stations that has taken party in the process of multiple call forward-
ing, the Call Forwarding – Busy from that station will not be performed.
5. If all the stations are busy in a multiple call forwarding sequence, a calling internal station may then activate
Call Back, Message Reminder, Camp On, or Executive Override to the called station.
6. If the station is a Direct In Termination call, Call Forwarding – Busy is not activated. The calling party may
be forwarded to the Attendant Console, to Trunk Answer any Station, put in Automatic Camp-On, or can
receive ringback until the station becomes idle.
7. If the called station is set as the forwarded destination in a multiple call forwarding scheme, Call Forwarding
– Busy at that point will not take place.
8. If the called station is set to Call Forwarding – Busy Line to another station in a different tenant and that
station is set to Call Forwarding – Busy to the Attendant Console, the calling station will be connected to
the calling stations Attendant Console.
9. For Multiple Call Forwarding – Busy Line, the display of a Multiline Terminal with LCD will show the
called station number and the final forwarded station number for the calling party. For the final forwarded-
to station, the display of the Multiline Terminal with LCD will show the called number and the calling party
(station or trunk).
Multiple Call Forwarding – No Answer
General Description
This feature permits a call to an unanswered station, the ability to be forwarded multiple times to a predesignated
station that does not have Call Forwarding – No Answer set or to the Attendant Console.
Station Application
All stations.
Operating Procedure
The same operating procedures for Call Forwarding – All Calls apply.
Service Conditions
1. Multiple Call Forwarding – No Answer can only be performed for non-data calls. 
						

							NEAX2000 IVS Business/Hotel/Data Features and Specifications
Page 82NDA-24158, Issue 2
Call Forwarding
Split Call Forwarding – All Calls
2. Multiple Call Forwarding – No Answer can be forwarded as many times as desired. The call will stop for-
warding when it terminates to the Attendant Console or to a station not assigned with Call Forwarding – No
Answer.
3. When a station encounters a Call Forwarding – No Answer condition and the station it is forwarded to is
busy, the system will check the status of the forwarded busy station at intervals pre-assigned in system pro-
gramming.
4. Multiple Call Forwarding – No Answer service can be utilized by the following incoming calls:
• Intra-office
• Direct Inward Dialing
• Direct In Termination
• Night Service
• Hot Line
5. If a station transfers a call to another station that set Call Forwarding – No Answer and releases from the
connection, recalls will override Call Forwarding – No Answer if the call is unanswered after a pre-deter-
mined time.
6. Multiple Call Forwarding – No Answer will not be activated if the calling party encounters a busy station
that has activated Call Forwarding – Busy Line.
7. If a station sets Call Forwarding – No Answer to another station in a different tenant and that station is set
to Call Forwarding – No Answer to the Attendant, the calling station will be connected to the calling sta-
tions Attendant Console.
8. For Multiple Call Forwarding – No Answer, the display of a Multiline Terminal with LCD will show the
final forwarded-to station number for the calling party. If the final forwarded-to station is a multiline termi-
nal with LCD, the forwarded-from station number and the calling party number (station on trunk) will be
displayed.
Split Call Forwarding – All Calls
General Description
This feature allows all internal and external calls to a busy extension to be rerouted to different destinations in-
dividually, regardless of the busy or idle status of the extension.
Station Application
All stations.
Operating Procedure
To activate Split Call Forwarding, both Split Call Forwarding and Call Forwarding settings are required.  For
Call Forwarding settings, refer to the description of Call Forwarding – All Calls.
From a Multiline Terminal with LCD
n  To set split Call Forwarding – All Calls
1. Lift the handset or depress SPKR key and receive dial tone.
2. Depress the Split Call Forwarding – All Calls feature access key and receive feature dial tone. 
						

							NEAX2000 IVS Business/Hotel/Data Features and Specifications
NDA-24158, Issue 2
Page 83
Call Forwarding
Split Call Forwarding – All Calls
3. Dial the desired destination number (0-9) and receive service set tone. 
The associated LED lights and the LCD displays:
SET    XXXXorSET     OPR
(Target Station) (Operator)
The LED of the associated feature button lights.
4. Replace the handset or depress the SPKR key.
n  To monitor Split Call Forwarding – All Calls
1. Lift the handset or depress the SPKR key and receive dial tone or special dial tone (when lifting the handset).
2. Depress the Split Call Forwarding – All Calls feature access key.
The LCD displays:
FDA    XXXX
(Target station)
3. Replace the handset or depress the SPKR key.
n  To cancel Split Call Forwarding – All Calls
1. Lift the handset or depress the SPKR key and receive dial tone.
2. Depress the Split Call Forwarding – Busy Line feature access key and receive special dial tone. 
The LCD displays:
FDA    XXXX
(Target station)
3. Depress the * key and receive service set tone. The LCD displays CNCL and the associated LED goes off.
4. Restore the handset or depress the SPKR key.
From a Single Line Telephone
n  To set Split Call Forwarding – All Calls
1. Lift the handset and receive dial tone.
2. Dial the Call Forwarding – Busy Line feature access code and receive feature dial tone.
Number Destination
0 Target station for Split Call Forwarding – All Calls (Block 0)
1 Target station for Split Call Forwarding – All Calls (Block 1)
2 Target station for Split Call Forwarding – All Calls (Block 2)
3 Target station for Split Call Forwarding – All Calls (Block 3)
4 Target station for Split Call Forwarding – All Calls (Block 4)
5 Target station for Split Call Forwarding – All Calls (Block 5)
6 Target station for Split Call Forwarding – All Calls (Block 6)
7 Target station for Split Call Forwarding – All Calls (Block 7)
8 Target station for Call Forwarding – All Calls
9 Station Speed Dialing 
						

							NEAX2000 IVS Business/Hotel/Data Features and Specifications
Page 84NDA-24158, Issue 2
Call Forwarding
Split Call Forwarding – All Calls
3. Dial the desired destination number (0-9) and receive service set tone.
4. Replace the handset.
n  To monitor Split Call Forwarding – All Calls
1. Lift the handset.
2. When Split Call Forwarding – All Calls has been set, special dial tone is heard.
3. Replace the handset.
n  To cancel Split Call Forwarding – All Calls
1. Lift the handset and receive dial tone.
2. Dial the Split Call Forwarding – All Calls cancellation code and receive service set tone.
3. Replace the handset.
Service Conditions
1. This feature allows a station to set the two kinds of call forwarded stations.  One is the target station assigned
for Call Forwarding – All Calls, the other is the target station assigned for Split Call Forwarding – All Calls.
The target stations for Split Call Forwarding are assigned in system programming.
2. Either Call Forwarding – All Calls or Split Call Forwarding – All Calls can be selected for the feature avail-
able per tenant in system programming, depending on the type of the incoming call which is an internal call/
attendant assisted call, a Tie Line call, or a C.O. call.
3. Split Call Forwarding – All Calls allows any incoming Direct Inward Dialing (DID), Direct Inward Termi-
nation (DIT), Tie Line, Transfer, and internal calls to be forwarded to a predetermined location (Attendant
Console, another station, or voice mail equipment).
4. When the station user that has set Split Call Forwarding lifts the handset, the station can receive special dial
tone by system programming.
Number Destination
0 Target station for Split Call Forwarding – All Calls (Block 0)
1 Target station for Split Call Forwarding – All Calls (Block 1)
2 Target station for Split Call Forwarding – All Calls (Block 2)
3 Target station for Split Call Forwarding – All Calls (Block 3)
4 Target station for Split Call Forwarding – All Calls (Block 4)
5 Target station for Split Call Forwarding – All Calls (Block 5)
6 Target station for Split Call Forwarding – All Calls (Block 6)
7 Target station for Split Call Forwarding – All Calls (Block 7)
8 Target station for Call Forwarding – All Calls
9 Station Speed Dialing 
						

							NEAX2000 IVS Business/Hotel/Data Features and Specifications
NDA-24158, Issue 2
Page 85
Call Forwarding
Split Call Forwarding – Busy Line
Split Call Forwarding – Busy Line
General Description
This feature allows internal and external calls to a busy extension to be rerouted to separate destinations. Desti-
nations may be an internal station, Attendant Console, or voice mail.
Station Application
All stations.
Operating Procedure
To activate Split Call Forwarding, both Split Call Forwarding and Call Forwarding settings are required.  For
Call Forwarding settings, refer to the description of Call Forwarding – Busy Line.
From a Multiline Terminal with LCD
n  To set split Call Forwarding – Busy Line
1. Lift the handset or depress SPKR key and receive dial tone.
2. Depress the Split Call Forwarding – Busy Line feature access key and receive feature dial tone.
3. Dial the desired destination number (0-9) and receive service set tone. 
The LCD displays:
SET    XXXXorSET     OPR
(Target Station) (Operator)
The LED of the associated feature button lights.
4. Restore the handset or depress the SPKR key.
n  To cancel Split Call Forwarding – Busy Line
1. Lift the handset or depress the SPKR key and receive dial tone.
2. Depress the Call Forwarding – Busy Line feature access key and receive special dial tone. Depress the * key
and receive service set tone. The LCD displays CNCL and the associated LED goes off.
3. Restore the handset or depress the SPKR key.
Number Destination
0 Target station for Split Call Forwarding – Busy Line (Block 0)
1 Target station for Split Call Forwarding – Busy Line (Block 1)
2 Target station for Split Call Forwarding – Busy Line (Block 2)
3 Target station for Split Call Forwarding – Busy Line (Block 3)
4 Target station for Split Call Forwarding – Busy Line (Block 4)
5 Target station for Split Call Forwarding – Busy Line (Block 5)
6 Target station for Split Call Forwarding – Busy Line (Block 6)
7 Target station for Split Call Forwarding – Busy Line (Block 7)
8 Target station for Call Forwarding – Busy Line
9 Station Speed Dialing 
						

							NEAX2000 IVS Business/Hotel/Data Features and Specifications
Page 86NDA-24158, Issue 2
Call Forwarding
Split Call Forwarding – No Answer
From a Single Line Telephone and Multiline Terminal without Split Call Forwarding – Busy Line feature key
n  To set Split Call Forwarding – Busy Line
1. Lift the handset and receive dial tone.
2. Dial the Call Forwarding – Busy Line feature access code and receive feature dial tone.
3. Dial destination number (0-9) and receive service set tone.
4. Replace the handset.
n  To cancel Split Call Forwarding – Busy Line
1. Lift the handset and receive dial tone.
2. Dial Call Forwarding – Busy Line cancellation code and receive service set tone.
Service Conditions
1. This feature allows a station to set the two kinds of call forwarded stations.  One is the target station assigned
for Call Forwarding – Busy Line, the other is the target station assigned for Split Call Forwarding – Busy
Line.  The target stations for Split Call Forwarding are assigned in system programming.
2. Either Call Forwarding – Busy Line or Split Call Forwarding – Busy Line can be selected for the feature
available per tenant in system programming, depending on the type of the incoming call which is an internal
call/attendant assisted call, a Tie Line call, or a C.O. call.
3. Split Call Forwarding – Busy Line allows any incoming Direct Inward Dialing (DID), Direct Inward Ter-
mination (DIT), Tie Line, Transfer, and internal calls which encounter a busy condition to be forwarded to
a predetermined location (Attendant Console, another station, or voice mail equipment).
4. Split Call Forwarding – Busy Line and Split Call Forwarding – No Answer must be set to the same desti-
nation to result in Split Call Forwarding – Busy Line/No Answer.
Split Call Forwarding – No Answer
General Description
This feature allows internal and external calls, to extensions that do not answer, to be rerouted to separate des-
tinations individually.
Number Destination
0 Target station for Split Call Forwarding – Busy Line (Block 0)
1 Target station for Split Call Forwarding – Busy Line (Block 1)
2 Target station for Split Call Forwarding – Busy Line (Block 2)
3 Target station for Split Call Forwarding – Busy Line (Block 3)
4 Target station for Split Call Forwarding – Busy Line (Block 4)
5 Target station for Split Call Forwarding – Busy Line (Block 5)
6 Target station for Split Call Forwarding – Busy Line (Block 6)
7 Target station for Split Call Forwarding – Busy Line (Block 7)
8 Target station for Call Forwarding – Busy Line
9 Station Speed Dialing 
						

							NEAX2000 IVS Business/Hotel/Data Features and Specifications
NDA-24158, Issue 2
Page 87
Call Forwarding
Split Call Forwarding – No Answer
Station Application
All stations.
Operating Procedure
To activate Split Call Forwarding, both Split Call Forwarding and Call Forwarding settings are required.  For
Call Forwarding settings, refer to the description of Call Forwarding – No Answer.
From a Multiline Terminal with LCD
n  To set split Call Forwarding – No Answer
1. Lift the handset or depress SPKR key and receive dial tone.
2. Depress the Split Call Forwarding – No Answer feature access key and receive feature dial tone.
3. Dial the desired destination number (0-9) and receive service set tone. 
The LCD displays:
SET    XXXX
(Target station)
4. Replace the handset or depress the SPKR key.
n  To cancel Split Call Forwarding – No Answer
1. Lift the handset or depress the SPKR key and receive dial tone.
2. Depress the Split Call Forwarding – No Answer feature access key and receive special dial tone. Depress
the * key and receive service set tone. The LCD displays CNCL and the associated LED goes off.
3. Replace the handset or depress the SPKR key.
From a Single Line Telephone
n  To set Split Call Forwarding – No Answer
1. Lift the handset and receive dial tone.
2. Dial the Split Call Forwarding – No Answer feature access code and receive feature dial tone.
Number Destination
0 Target station for Split Call Forwarding – No Answer (Block 0)
1 Target station for Split Call Forwarding – No Answer (Block 1)
2 Target station for Split Call Forwarding – No Answer (Block 2)
3 Target station for Split Call Forwarding – No Answer (Block 3)
4 Target station for Split Call Forwarding – No Answer (Block 4)
5 Target station for Split Call Forwarding – No Answer (Block 5)
6 Target station for Split Call Forwarding – No Answer (Block 6)
7 Target station for Split Call Forwarding – No Answer (Block 7)
8 Target station for Call Forwarding – No Answer
9 Station Speed Dialing 
						

							NEAX2000 IVS Business/Hotel/Data Features and Specifications
Page 88NDA-24158, Issue 2
Call Forwarding
Call Forwarding – Override
3. Dial desired destination number (0-9) and receive service set tone.
4. Replace the handset.
n  To cancel Split Call Forwarding – No Answer
1. Lift the handset and receive dial tone.
2. Dial the specific Split Call Forwarding – No Answer cancellation code and receive service set tone.
3. Replace the handset.
Service Conditions
1. This feature allows a station to set the two kinds of call forwarded stations.  One is the target station assigned
for Call Forwarding – No Answer, the other is the target station assigned for Split Call Forwarding – No
Answer.  The target stations for Split Call Forwarding are assigned in system programming.
2. Either Call Forwarding – No Answer or Split Call Forwarding – No Answer can be selected for the feature
available per tenant in system programming, depending on the type of the incoming call which is an internal
call/attendant assisted call, a Tie Line call, or a C.O. call.
3. Split Call Forwarding – No Answer allows any incoming Direct Inward Dialing (DID), Direct Inward Ter-
mination (DIT), Tie Line, Transfer, and internal calls which encounter a no-answer condition to be forward-
ed to a predetermined location (Attendant Console, another station, or voice mail equipment).
4. Split Call Forwarding – Busy Line and Split Call Forwarding – No Answer must be set to the same desti-
nation to result in Split Call Forwarding – Busy Line/No Answer.
Call Forwarding – Override
General Description
This feature allows the call forward destination station to call the station which set call forward. The call forward
setting will be ignored.
Station Application
All stations.
Number Destination
0 Target station for Split Call Forwarding – No Answer (Block 0)
1 Target station for Split Call Forwarding – No Answer (Block 1)
2 Target station for Split Call Forwarding – No Answer (Block 2)
3 Target station for Split Call Forwarding – No Answer (Block 3)
4 Target station for Split Call Forwarding – No Answer (Block 4)
5 Target station for Split Call Forwarding – No Answer (Block 5)
6 Target station for Split Call Forwarding – No Answer (Block 6)
7 Target station for Split Call Forwarding – No Answer (Block 7)
8 Target station for Call Forwarding – No Answer
9 Station Speed Dialing 
						

							NEAX2000 IVS Business/Hotel/Data Features and Specifications
NDA-24158, Issue 2
Page 89
Call Forwarding
Group Diversion
Operating Procedure
Normal call handling procedures apply.
Service Conditions
This feature is allowed to all stations and the Attendant Console.
Group Diversion
General Description
This feature allows all calls terminated to an extension that are not answered within a predetermined time to be
forwarded to a predesignated station.
Station Application
All stations.
Operating Procedure
No manual operation is required.
Service Conditions
1. The NEAX2000 IVS provides three methods of Call Forwarding – No Answer:
2. The maximum number of Group Diversion groups per system is 31.
3. The number of stations that can be included in the same group is unlimited.
4. The Group Diversion group has no relation with Call Pick Up Group, Station Hunting Group, or any other
group.
5. No-Answer timing for Group Diversion is the same timing as for Call Forwarding – No Answer.
6. The destination of this service must be assigned for each group separately.
7. An Attendant Console cannot be assigned as the destination of this feature.
8. Incoming direct trunk appearances will not follow Group Diversion programming.
Call Forwarding -
No Answer
(Individual)Call Forwarding -
No Answer
(System) Group basis
Individual station basis Tenant basis Group diversion
Set/Cancel From STA/ATT From MAT/CAT From MAT/CAT
Applicable forSTA call
TRK call
AT T  c a l lTRK call
(DID/Tie only)STA call
TRK call (DID, DIT, Tie Line)
ATT call
ATT Transfer Recalls
Priority (1) (3) (2) 
						

							NEAX2000 IVS Business/Hotel/Data Features and Specifications
Page 90Addendum-008 NDA-24158, Revision 2.8
February, 1999
Call Park
Call Park - System
Call Park
General Description
This feature enables a station user or attendant to place a call into predesignated Call Park locations. The station
user or attendant  is then free to process other calls. This feature is available system wide and for individual
tenants.
Call Park - System
General Description
When a call is parked by Call Park-System, the call can be retrieved from Call Park by any station in the system.
Station Application
All stations and Attendant Consoles.
Operating Procedure
To place a call into Call Park-System
n  From a Single Line Telephone
1. Press the FLASH key (or momentarily press the hookswitch) and receive feature dial tone.
2. The call in progress is placed on Consultation Hold.
3. Dial the Call Park-System feature access code.
4. Dial the Call Park-System location number (00-19) and receive service set tone. (If the Call Park number is
busy, dial another location number using the Step Call feature until an idle park location is accessed).
5. Restore the handset.
n  From a Multiline Terminal with LCD
1. Press the TRF key and receive feature dial tone.
2. The call in progress is placed on Consultation Hold.
3. Dial the Call Park-System feature access code. The first available Call Park location is selected by the
system and displayed in the LCD. Receive service set tone.
4. Restore handset.
OR
1. Press the Call Park - System feature key and receive service set tone.
2. Restore the handset.
n  From a Multiline Terminal without LCD
1. Press the TRF key and receive feature dial tone.
2. The call in progess is placed on Consultation Hold.
3. Dial the Call Park-System feature access code.