NEC Neax 2000 Ivs Business/Hotel/Data Features And Specifications

							NEAX2000 IVS Business/Hotel/Data Features and Specifications
NDA-24158, Issue 2
Page 315
Variable Timing Parameters
Variable Timing Parameters
General Description
This feature gives the IVS the versatility to change timing duration using the Maintenance Administration Ter-
minal (MAT) or the Customer Administration Terminal (CAT).  All timing parameters are set initially in the
Resident System Program.  These timing parameters can be changed according to the customers requirements.
Station Application
Not applicable.
Operating Procedure
Refer to the NEAX2000 IVS Feature Programming Manual for programming instructions.
Service Conditions
 The IVS Feature Programming Manual contains instructions on how to change the following timing durations:
ParameterDuration (in sec. unless otherwise marked)
Standard 
timing Variable timing
Automatic Recall of Attendant transferred Camp-On 
and unanswered calls31.2 - 33.60.0 - 124.8 (2.4-sec. increments in 2.4 - 33.6 sec.
9.6-sec. increments in 28.8 - 124.8 sec.)
Elapsed time before Call Forward - No Answer for 
incoming trunk calls or Attendant Overflow activa-
tion32 - 36  0 - 120 (4-sec. increments)
Station Message Detail Recording (SMDR) valid 
call timer20 - 24  8 - 40  
Disconnect recognition time for trunks 0.96 - 1.44 0 - 6.72   (0.48-sec. increments)
Recall timing for Exclusive Hold 236 - 240 0 - 396  (4-sec. increments)
Recall timing for Nonexclusive Hold and Call Park 60 - 64 0 - 396  (4-sec. increments)
Recall timing after station release for Call Transfer 24 - 28 0 - 120  (4-sec. increments)
Periodic Time Indication Tone interval 180 - 184 32 - 724 (60-sec. increments)
Automatic cancel time for unanswered external pag-
ing calls300 60-900 (60-sec. increments) 
Reorder tone timeout to enter Line Lockout state and 
Off-Hook Alarm28-32 4 to 32 (4-sec. increments)
Ringing duration of Automatic Wake Up call (Timed 
Reminder)28-32 0 - 32 (4-sec. increments)
Single digit dialing timer (Timing Start) 4-5 2-8 (1-sec. increments)
Maximum Automatic/Uniform Call Distribution 
(ACD/UCD) call waiting time before answer or 
abandonment for Peg Count44-52 12-136 (4-sec. increments) 
						

							NEAX2000 IVS Business/Hotel/Data Features and Specifications
Page 316NDA-24158, Issue 2
Variable Timing Parameters
Automatic recall of Camp-On 24-32 8-128  (8-sec. increments)
Timing before unanswered Automated Attendant 
call forwards32-36 0-120 (4-sec. increments)
Interval time between attempts for Timed Queue 120-124 44-124 (4-sec. increments)
Duration of call by Timed Queue 28-32 16-124  (4-sec. increments)
Programmable pause for System and Station Speed 
Dialing1.5 1.5, 3, 4.5, 6, 8, 10, or 12
Night Service announcement timer 60-64 0-120  (4-sec. increments)
Timing of Multiple Call Forwarding - No Answer 
(after second forwarding)32-36 0-120 (4-sec. increments)
Interval time of UCD delay announcement 32-36 0-120 (4-sec. increments)
Automatic Recall of Attendant-held calls 31.2-33.60.0-124.8 (2.4-sec. increments in 2.4-33.6 sec.
9.6-sec. increments in 38.4-124.8 sec.)
Elapsed Time before Call Forward-No Answer for 
internal and assisted calls32-36 0-120 (4-sec. increments)
Message Replay Timer for Automatic Wake-Up/
Timed Reminder60-64 0-396 (4-sec. increments)
Message Relay Timer for Announcement Service 60-64 0-396
Forced Disconnection Timer on Tandem Connection204-238 
minutes136-544  minutes (34-minute increments) 
Pa r a me te rDuration (in sec. unless otherwise marked)
Standard 
timing Variable timing 
						

							NEAX2000 IVS Business/Hotel/Data Features and Specifications
NDA-24158, Revision 2.7 Addendum-007
Page 316-1August, 1998
Voice Guide
Voice Guide
General Description
This feature provides a station user with an announcement that informs:
1. The result of the operation when the station user set or canceled the service feature, instead of service set
tone.
2. Identifies which service has been set to the station; such as, Call Forwarding – All Calls, Do Not Disturb or
Message Waiting, when the station goes off-hook, instead of special dial tone.
Station Application
All stations.
Operating Procedure
No manual operation is required.
Service Conditions
Announcement for the result of the operation when the station user set or canceled the service feature
1. The announcement is provided when the following service features are set or canceled.
• Call Forwarding – All Calls/ – Busy Line/ – No Answer 
• Split Call Forwarding – All Calls/ – Busy Line/ – No Answer
• Do Not Disturb
• UCD – Busy Out (
Note)
• Return Message Schedule Display
• Call Back
Note:
When UCD - Busy Out is set or canceled by the function key of a Multiline Terminal, the announcement
is not provided.
2. A Digital Announcement Trunk (DAT) card is required.
3. After the announcement is provided, the station user will hear reorder tone. The duration of announcement
is specified by the system data programming.
4. This service is effective on the system-wide basis.
Announcement for the status of a station set Call Forwarding – All Calls/Do Not Disturb/Message Waiting 
1. There are two separate programmable station status announcements that can be provided to a station User,
after going off-hook. Features are related as below:
• Station has set Call Forward All, Split Call Forward All, or is in Do Not Disturb.
• Station has received a Message Wait or Message Reminder notification.
2. A Digital Announcement Trunk (DAT) circuit is required for each announcement.
3. When a station user goes off-hook and feature status requires both announcements, the Message Wait
announcement will be heard. 
						

							NEAX2000 IVS Business/Hotel/Data Features and Specifications
Page 316-2Addendum-007 NDA-24158, Revision 2.7
August, 1998
Voice Guide
4. This service is effective on the system-wide basis.
5. A station can originate a call while receiving the status announcement. 
						

							NEAX2000 IVS Business/Hotel/Data Features and Specifications
NDA-24158, Revision 2.7 Addendum-007
Page 317August, 1998
Voice Mail Integration
Voice Mail Integration
General Description
This feature is used to interface the NEAX2000 IVS with a locally provided stand-alone type Voice Mail System
(VMS). The VMS, connected to the NEAX2000 IVS single line circuit (LC), is controlled by sending/receiving
DTMF signals using this LC.
The NEAX2000 IVS can provide the other two types of genuine VMS. The NEAXMAIL AD-16 is a stand-
alone type VMS, and is connected via a digital line circuit (DLC). The NEAXMail AD-8 is a circuit card type
VMS, and is directly accommodated into the Port Interface Module (PIM) with no interface card.
The VMSs voice mail feature can be used by accessing this VMS directly from an extension. If a station sets
its call forwarding destination to the VMS, calls to this station are connected to the VMS, and the messages can
be registered according to the VMS instruction. In addition, the Message Waiting lamp of the station can be
turned on automatically by the VMS. 
Station Application
All stations.
Operating Procedure
To originate a voice mail message
n  From a Single Line Telephone
1. Go off hook and receive dial tone.
2. Dial the voice mail extension number and receive ringback tone.
3. Follow the instructions given by the voice mail system.
n  From a Multiline Terminal with One Touch keys
1. Go off hook and receive dial tone.
2. Depress the One Touch key, to send “voice mail extension number + DTMF signal after the Voice Mail
System answered (such as mail box number or password)”.
3. Follow the instructions given by the voice mail system.
To set call forwarding to a voice mail system
•
Call Forwarding - All Calls
•Call Forwarding - Busy Line
•Call Forwarding - No Answer
1. Go off hook and receive dial tone.
2. Dial the call forwarding feature access code and receive feature dial tone.
3. Dial the voice mail extension number and receive service set tone.
4. The LCD displays: 
[SET xxxx]
     VMS:Voice mail extension number 
						

							NEAX2000 IVS Business/Hotel/Data Features and Specifications
Page 318Addendum-007 NDA-24158, Revision 2.7
August, 1998
Voice Mail Integration
Connection when an extension line number whose call forwarding is set to a voice mail system is called 
from another station
1. Go off hook and receive dial tone.
2. Dial the desired station number and receive ringback tone. The LCD displays:
[FDA xxx]
     VMS:Voice mail extension number
3. Follow the instructions given by the voice mail system. 
To retrieve a voice mail message from the voice mail system
1. Go off hook and receive dial tone.
2. Dial the voice mail extension number or the Message Waiting/Message Reminder retrieve code and receive
ringback tone. The LCD displays:
[    xxx]
     VMS:Voice mail extension number
3. Follow the instructions given by the voice mail system. 
Service Conditions
1.
The voice mail system is interfaced to the NEAX2000 IVS through the PN-4LCD card. (The PN-4LCD pro-
vides disconnect supervision in the form of a momentary loop open.)
The NEAXMAIL AD-16 is interfaced to the NEAX2000 IVS through the DLC card.
The NEAXMail AD-8 requires no interface card.
2. The NEAX2000 IVS transfers only DTMF signals to the connected Voice Mail System. It cannot transfer
dial pulses to the system. 
3. Messages can be retrieved from any Multiline Terminal, DTMF telephone, or the Attendant Console, but
not from DP telephones. 
4. When the calling party is connected to the Voice Mail System, only DTMF signals can be sent to the Voice
Mail System for registering a message, DP telephones cannot be used. 
5. Stations can set Call Forwarding-All Calls, Call Forwarding-No Answer, and Call Forwarding-Busy Line
to the Voice Mail System. The system sends out a mail box number to the Voice Mail System. Calling a
station which has Call Forwarding set to the VMS is automatically answered by the Voice Mail System.
6. The DTMF signal prepause, Inter-Digit Pause, and DTMF signal width of the station number automatically
sent out to the VMS from the NEAX2000 IVS are as follows:
• Prepause: Variable from 1sec to 12 sec in 1 second increments
• Inter-Digit Pause: Variable from 32 ms to 240 ms
• DTMF signal width: Fixed at 64 ms or 128 ms
7. A special number of up to 4 digits (including an Inter-Digit Pause) can automatically be added, both before
and after, to the station number that is sent to the VMS from the NEAX2000 IVS. This can be used for a
variety of identification codes as required. Two types of Inter-Digit Pauses can be set per system. One is
fixed at 1.5 sec, and the other is programmable from 1.5 sec to 16 sec. 
8. The Voice Mail System can control the Message Waiting Lamp of the Station set by using the Message
Waiting/Message Reminder feature. The retrieval access code for Message Waiting/Message Reminder is
variable and can be set from 1 to 3 digits, in system programming.
9. When the Voice Mail System is All Busy (assuming the following condition): 
						

							NEAX2000 IVS Business/Hotel/Data Features and Specifications
NDA-24158, Revision 2.7 Addendum-007
Page 319August, 1998
Voice Mail Integration
Station A (or outside party)....Calling Party
Station B....Called Party
Station B sets Call Forwarding-All Calls, Call Forwarding-Busy Line or Call Forwarding-No Answer to the
VMS.
Station A (or outside party) makes a call to Station B.
a) Call Forwarding-All Calls
• Station A hears reorder tone.
• Outside party hears busy tone.
b) Call Forwarding-Busy Line
• Station A hears busy tone, and can set any busy service to station B.
• Outside party hears busy tone. 
c) Call Forwarding-No Answer
• Station B continues to ring until the VMS becomes idle even after the predetermined time for Call
Forwarding-No Answer has elapsed. When the VMS becomes idle, station A is connected to the
VMS.
d) Direct access to VMS
• If station A or outside party accesses the VMS directly, the calling party hears busy tone. Station A
can set call back to the VMS.
10. Multiple Call Forwarding to VMS: When the final destination for any combination of Multiple Call For-
warding is the VMS, calls can be transferred to the VMS. The first forwarded stations number (forwarded
to the VMS) is sent to the VMS. For example, a call is received by station A, which is forwarded to Station
B, which is forwarded to C, which is forwarded to VMS. The number of station A is sent to the VMS.
11. Ringing Transfer to an Attendant via the VMS: The NEAX2000 IVS allows the VMS to transfer the station
or outside party to the Attendant and releases before the Attendant answers.
12. When the VMS is recalled, by transferring the call to an unanswered station, the system may be programmed
to send the recalling extension number to the VMS. 
13. A maximum of 26 digit extension numbers including DTMF signal after the VMS answered can be pro-
grammed to a One Touch key of a Multiline Terminal. 
						

							NEAX2000 IVS Business/Hotel/Data Features and Specifications
Page 319-1Addendum-007 NDA-24158, Revision 2.7
August, 1998
Voice Mail Private Password
Voice Mail Private Password
General Description
Voice Mail Password can be prevented from displaying in LCD of Dterms when connected to the Voice Mail
System.
Station Application
All Display Dterms
Operating Procedure
Normal password entry to VMS.
Service Conditions
1. When any connection to Voice Mail (VM) is established, each press of the Dial Key pad will display an *
on the LCD of the Dterm.
2. This feature is assigned on a per tenant basis for VMS ports only. 
						

							NEAX2000 IVS Business/Hotel/Data Features and Specifications
Page 320Addendum-004 NDA-24158, Revision 2.4
April, 1997
Voice Mail Transfer
Voice Mail Transfer
General Description
This feature has two functions that provide streamlined transfer access to voice mail.
1. One touch access to VMS
When an Attendant transfers an external call to a station, and if the station is busy or unanswered, the
Attendant can transfer the call to a VMS by dialing “9” or by pressing a function key provided for this
feature.
2. Transferring Camp-On call to VMS
When an Attendant sets Camp-On to a busy destination station for an external call, and if the destination
station does not answer by predetermined time, the call can be automatically transferred to a VMS.
Station Application
All stations 
or
All Attendant Consoles.
Operating Procedure
To transfer a call to a VMS with one touch access from a Single Line Telephone
1. While answering an external call, press FLASH key (or momentarily press the hook switch) and receive a
feature dial tone.
2. Dial a desired station number and receive a ringback tone or a busy tone.
3. Dial “9” or press a function key assigned for transferring a call to a VMS.
4. Restore the handset.
To transfer a call to a VMS with one touch access from a Multiline Terminal
1. While answering an external call, press TRF key and receive a feature dial tone.
2. Dial a desired station number and receive a ringback tone or a busy tone.
3. Dial “9” or press a function key assigned for transferring a call to a VMS.
4. Restore the handset.
To transfer a call to a VMS with one touch access from an Attendant
1. While answering an external call, dial a desired station number and receive a ringback tone or a busy tone.
2. Dial “9” or press a function key assigned for transferring a call to a VMS.
3. Press the RELEASE key. 
						

							NEAX2000 IVS Business/Hotel/Data Features and Specifications
NDA-24158, Revision 2.4 Addendum-004
Page 320-1April, 1997
Voice Mail Transfer
To transfer a Camp-on call from an Attendant to a VMS
1. While answering an external call, dial a desired station number and receive a busy tone.
2. Press the RELEASE key.
3. A Camp-On tone is sent and Camp-On is set.
4. If the Camp-On call is not answered by predetermined time, the call will be automatically transferred to the
VMS.
5. Press the RELEASE key.
Service Conditions
1. If all ports in the VMS UCD group are busy (assuming the following conditions):
Station A (or outside party)....Calling Party
Station B....Called Party
Station C....Destination of Call Transfer from Station B.
Station C does not set Call Forward All, Call Forward Busy, or Call Forward No Answer to the VMS.
Station A (or outside party) calls Station B. Station B presses TRF key and dials Station C.
a) Station C is busy, Station B hears Busy Tone (“BSY” appears in display), and then presses VM 
transfer button (or dials 9).
• Station A (or outside party) hears Music on Hold source.
• Station B hears ROT and does not see “FDB” in display as if it would if a VM port were available.
Station B must press TRF key to return to Calling Party.
b) Station C is idle, Station B hears Ringback Tone and presses VM transfer button (or dials 9).
• Station A (or outside party) hears Music on Hold until Station B goes on hook. When Station B goes
on hook, Station A (or outside party) hears Ringback Tone.
• Station B does not see “FDN” in display as if it would if a VM port were available, but Station B
sees Station C number in display instead. If Station B goes on hook, the call from Station A (or out-
side party) is transferred to Station C and continues to ring at Station C until Station Transfer Recall
occurs. The call will return to Station B.
2. If all ports in the VMS UCD group are busy (assuming the following conditions):
Station A (or outside party)....Calling Party
SN-610 Attendant Console....Called Party
Station C....Destination of Call Transfer from SN-610 Console.
Station C does not set Call Forward All, Call Forward Busy, or Call Forward No Answer to the VMS.
Station A (or outside party) calls SN-610 Console. SN-610 Console dials Station C.
a) Station C is busy, SN-610 Console hears Busy Tone (“BSY” appears in display), and then presses 
VM transfer button.
• Station A (or outside party) hears Music on Hold source.
• SN-610 Console does not see “FDB” in display as if it would if a VM port were available. If SN-
610 presses RLS key, the call will Camp-on to Station C. If it is allowed in system programming
(CM08-428) and a VM port becomes available, the Calling Party will automatically transfer to the
VMS when the Attendant Camp-on Recall timer occurs. If no VM port is available or if VMS Trans-
fer with Camp-on is not allowed, the Calling Party will recall the SN-610 Console when the Atten-
dant Recall timer occurs.