NEC Neax 2000 Ivs Business/Hotel/Data Features And Specifications

							NEAX2000 IVS Business/Hotel/Data Features and Specifications
Page 24NDA-24158, Issue 2
Attendant Console (SN610 ATTCON)
Attendant Interposition Calling / Transfer
Operating Procedure
To set an individual station in DND
1. Dial the station number without pressing the LOOP key.
2. Press the DD key and the associated LED flashes.
3. Press the ANS key (or START key). The DD LED lights steady and service set tone is received.
4. Press the RELEASE key.
To cancel an individual station in DND
1. Dial the station number without pressing the LOOP key.
2. Press the DD key and the associated LED flashes.
3. Press the RESET key and the DD LED goes out.
To set the group of stations in DND
1. Press the DD key and the associated LED flashes.
2. Press the ANS key (or START key) and the DD LED lights steady.
3. The designated group is now in DND.
To cancel DND set to the group of stations
1. Press the DD key and the associated LED flashes.
2. Press the RESET key and the DD LED goes out.
3. The designated group is no longer in DND.
To call a station that set DND
1. Press an idle LOOP key.
2. Dial the desired station number. The DD LED flashes and reorder tone is received.
3. Press the DDOVR key.
4. The desired station will ring.
Service Conditions
1. Refer to the Do Not Disturb feature for more details.
2. Stations are assigned to the DND group in station Class of Service either from the CAT or MAT.
3. The Attendant Console is able to verify and change the status of stations with respect to Do Not Disturb.
4. DND Override allows the Attendant to call stations in DND without changing their status.
Attendant Interposition Calling / Transfer
General Description
This feature allows any Attendant to directly converse with another Attendant and also allows Attendants to
transfer calls from their console to another Attendants console in systems where Multiple Console Operation
has been provided. 
						

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Attendant Console (SN610 ATTCON)
Attendant Lamp Check
Operating Procedure
To call from console A to console B
1. Attendant A presses an idle loop key.
2. Attendant A dials the Interposition Calling/Transfer access code and Attendant Bs identification number.
3. The call is indicated at console B (on the ANS key or TF key).
4. Attendant B presses the ANS key or TF key.
5. Attendant A converses with Attendant B.
6. Attendant A and B press the RLS key.
To transfer from console A to console B with a call in progress
1. Attendant A dials the Interposition Calling/Transfer access code and Attendant Bs identification number.
2. The call is indicated at Console B (on the ANS key or TF key).
3. Attendant B presses the ANS key.
4. Attendant A presses the RLS key to transfer, or may consult before release.
Service Conditions
1. Each console is assigned an identification number to allow Interposition Calling or Transfers.
2. An Attendant can receive one Interposition Call or Transfer at a time.
3. After receiving an Interposition Transfer, the Attendant has full capabilities for redirecting the call.
4. When Attendant Console Lockout (at the called console) or Night Service is in effect, Interposition Calling
and Transfers result in reorder tone.
Attendant Lamp Check
General Description
This function is used to check the status of keys, lamps, and LCDs mounted on the Attendant Console to verify
that various operations of the Attendant Console are functioning normally. The check is done by a preset pro-
cedure.
Station Application
Not Applicable.
Operating Procedure
To set the Attendant Console into the Lamp Check Mode
1. Press the NIGHT key to set the Attendant Console in Night Mode.
2. Disconnect the line cord modular plug from jack in the bottom of the Attendant Console.
3. Reconnect the modular plug while pressing “0” on the dial of the Attendant Console. 
						

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Attendant Console (SN610 ATTCON)
Attendant Listed Directory Number
4. The following message is displayed on the LCD of the Attendant Console, and the console is placed into
the Lamp Check Mode.
To check the status of all the keys, the buzzer sound, and the LEDs, press each key in turn to check the key
itself, as well as to check the corresponding LED, buzzer sound, and LCD on the console. For details on the
procedures, refer to the “NEAX2000 IVS Maintenance Manual”.
To return the Attendant Console to the normal state
1. Press both the * and # keys together.
2. The Check Mode displayed on the LCD will be changed to the Menu Screen.
3. Press the NIGHT key to release the Night Mode of the console and return to the Day Mode.
Service Conditions
If the Attendant Console is placed into Lamp Check Mode without entering the Night Mode, all received calls
will have RBT sent to them.
Attendant Listed Directory Number
General Description
This feature provides a display of the Listed Directory Number on the Attendant Console when the operator has
answered a Listed Directory Number call.
Operating Procedure
1. The operator at an Attendant Console answers an incoming call.
2. The DEST lamp lights.
3. The Listed Directory Number, Trunk Number and Trunk Identification Code are displayed.
Service Conditions
1. This service is effective when the operator at an Attendant Console has answered a Listed Directory Number
call terminated to the Attendant Console.
2. While the Listed Directory Number is displayed, the operator can transfer the call to a desired station by
keying the destination number on the key pad. In this case, the Listed Directory Number of the call cannot
be displayed again.
3. While the Listed Directory Number is displayed, the operator can place the present call on Hold by pressing
the HOLD button. In this case, the Listed Directory Number cannot be displayed again when the operator
returns to the call on Hold.
4. While the Listed Directory Number is displayed, the operator can set Call Park. In this case, the Listed Di-
rectory Number of the call placed on Call Park cannot be displayed again. If the call recalls from Call Park,
the trunk route and trunk identification code are displayed.
**DIAL 0**
ATT SELF TEST MODE 
						

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Attendant Console (SN610 ATTCON)
Attendant Loop Release
Attendant Loop Release
General Description
This feature allows an Attendant Console loop to become available for a second call as soon as the Attendant
has directed the first call to a station, even if that station does not answer.
Operating Procedure
To operate
1. The Attendant Console indicates incoming calls.
2. Press the ANSWER or appropriate Attendant Call Selection key.
3. Dial the desired station number and receive ringback tone.
4. Before the station answers, press the RELEASE key.
5. The loop is now available for another call.
To re-enter the call that has been released from a loop, before being recalled
1. Dial the Call Pickup - Direct feature access code and receive feature dial tone.
2. Dial the extension number of the ringing desired station.
3. Converse with the held party.
Service Conditions
1. Unanswered calls will be routed to the Attendant within the predetermined timing using Automatic Recall.
Refer to the Variable Timing Parameters Features and Specifications for more information.
2. If all Attendant loop circuits are busy when Automatic Recall is activated, unanswered calls will be routed
to the Attendant when idle loops become available. CW (Call Waiting) shows on the LCD to indicate a call
is waiting to be answered.
3. A maximum of six calls (one per loop) may be released simultaneously from any single Attendant Console.
4. This feature provides each Attendant with the equivalent of twelve switching loops.
5. In a Multiple Console Operation, the attendant who initiated the loop release will be recalled.
6. Attendant Loop Release is only applicable to trunk calls and station calls extended to an unanswered station/
busy station (Camp-On: Trunk Calls only).
7. Calls which are held by the Attendant, using the HOLD key, cannot be released from the console. These
calls remain on the switched loop until they are either extended by the Attendant or abandoned by the calling
party.
8. When Attendant Camp-On is activated, the Attendant can Camp-On to a busy called station. Upon Camp-
On, the Attendant may release the call from the console.
9. Release is denied when the Attendant attempts to transfer a trunk to a fully restricted station or to a station
which already has a trunk camped onto it. In this case, the RELEASE key is ineffective. 
						

							NEAX2000 IVS Business/Hotel/Data Features and Specifications
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Attendant Console (SN610 ATTCON)
Attendant Programming
Attendant Programming
General Description
This function is allowed only for the Attendant Console (SN610) and is used to execute DISA code set up, speed
dial programming, and system clock set up operations.
Station Application
Not Applicable.
Operating Procedure
The following operations are common for DISA code set up, speed dial programming, and system clock set up
operations.
1. Press an Idle LOOP key.
2. Press the PROG key.
The PROG key LED (red) lights.
PASSWORD is displayed on the LCD as prompt information.
3. Dial the password (1~8 digits).
The dialed password is displayed on the LCD.
When password dialing is completed, the following message is displayed on the LCD. The PROG key LED
(red) blinks at this time.
If the RLS key is pressed in this status, the Attendant Console will return to the idle status. At this time, both
CANCEL and ANS keys are disabled.
After the above operation, select: DISA code set up, speed dial programming, or system clock set up oper-
ations.
To set up the DISA code
1. Press the DISA key.
The DISA key LED (red) lights.
2. Dial the block # (00~07).
The selected block number is displayed as follows on the LCD along with the currently registered DISA
code, trunk restriction class.
3. If there is no change, skip to step 4, otherwise dial the new DISA code.
4. Press the ANS key.
PROGRAM
DISA SPD CLOCK TONE
12345. . . . . .55
05: 1–15/15/15
DISA 
						

							NEAX2000 IVS Business/Hotel/Data Features and Specifications
NDA-24158, Issue 2
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Attendant Console (SN610 ATTCON)
Attendant Programming
5. If there is no change skip to step 6, otherwise dial the new trunk restriction class (1 digit).
6. Press the ANS key.
The new code and classes are set up.
7. Press the CNCL key.
To set up another block number, return to step 2.
8. Press the CNCL key.
The system goes back to the status assumed after the password was set up.
To program system speed dialing
1. Press the SPD key.
The SPD key LED (red) comes on.
2. Dial the speed dial block # (5 digits).
The selected block number is displayed as follows along with the currently registered trunk access code and
telephone number.
3. If there is no change skip to step 4, otherwise dial the new trunk access code to register.
4. Press the ANS key.
5. If there is no change skip to step 6, otherwise dial the new telephone number.
6. Press the ANS key.
The new access code and the telephone number are set up.
7. Press the CNCL key.
To program another speed dial block number, return to step 2.
8. Press the CNCL key.
The system goes back to the status assumed after the password was set.
To set up the system clock
1. Press the CLOCK key.
The CLOCK key LED (red) comes on.
2. Dial the new date and time (12 digits).
Dial the date and time in the following order.
MT DY DW HH MM SS
MT: Month (01~12)
DY: Day
DW: Day of week (00~06: SUN~SAT)
HH: Hour (00~23)
MM: Minute (00~59)
12345. . . . . .56
SPD 00012 9– 
						

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Attendant Console (SN610 ATTCON)
Attendant Training Jacks
SS: Second (00~59)
3. Press the ANS key.
The new date and time are set up.
4. Press the CNCL key.
The system goes back to the status assumed after the password was entered.
Service Conditions
1. A feature access code can be assigned and dialed instead of using the PROG key.
2. The PROG key must be assigned to any of the upper 6 keys of the new Attendant Console.
3. 8 DISA Codes can be set up and changed by the Attendant Console.
4. 300 Speed Dial Codes can be set up and changed by the Attendant Console.
Attendant Training Jacks
General Description
The Attendant Console can be equipped with two headset/handset jacks using an optional adaptor. Two jacks
are equipped on the adaptor and can be used for training new operators.
Operating Procedure
Normal call handling procedures apply.
Service Conditions
When the jacks are used for training, both handsets can be used for listening and talking.
Audible Indication Control
General Description
This feature allows the Attendant to adjust the volume of audible indications received at the Attendant Console.
Operating Procedure
Adjusting the volume control allows control of audible signaling at the Attendant Console.
Service Conditions
The audible indication volume control does not affect the volume of the Attendants handset or headset.
CLOCK 012301010203 
						

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Attendant Console (SN610 ATTCON)
Call Processing Indication
Call Processing Indication
General Description
This feature provides visual indications of all calls being processed or awaiting processing at the Attendant Con-
sole.
Operating Procedure
No manual operation is required.
Service Conditions
1. Each Attendant Console is provided with 6 dedicated switching loop keys. Each loop key is associated with
an LED to display the status of the call on that loop. The indicators may be on, off, or flashing, and green
or red.
2. When the Attendant Loop Release feature is activated, the status of the call is removed from the console
until recalled by the Automatic Recall feature.
3. When the Attendant Console is calling a station, the LCD display shows the called stations status (BSY,
RST, PCK, FDA, FDN, FDB).
Call Queuing
General Description
This feature provides the Attendant the ability to handle a series of exchange network calls in the order of their
arrival, (first in, first out) thereby eliminating unnecessary delays.
Operating Procedure
Press the Attendant Console ANSWER key to receive calls in the order of their queue position.
Service Conditions
1. Incoming calls arriving at the console will show “CW” on the LCD display. Additionally, the “CW” will
flash when a predetermined number of calls are in queue. This number is programmable from 1 to 48 on a
system basis (the default is 6).
2. When an incoming call lights an Incoming Call Identification (LDN, ATND, RCL, WATS, FX, CCSA, etc.)
LED, the Attendant may answer it out of the queuing sequence by pressing the indicated key.
3. Automatic Call Distribution is not used in Multiple Console Operation. All incoming call indications appear
at each console within the same tenant group so that the call can be answered by any console. Each console
shares the same queue.
4. An incoming call cannot be answered simultaneously by more than one Attendant. Only the Attendant that
pressed the ANSWER key first is connected to the call. The other Attendants ANSWER key will pick up
the next call or be ineffective (no queue) when pressed.
5. If a power failure occurs, calls in queue which have the power failure transfer feature associated with their
trunk will be connected to power failure stations. Other calls in queue will not be connected to power failure
stations. 
						

							NEAX2000 IVS Business/Hotel/Data Features and Specifications
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Attendant Console (SN610 ATTCON)
Call Splitting
6. When the system is changed from day to night mode, calls already waiting in the queue will remain in the
same queue and can be answered by the Attendant Console.
7. Calls in queue can overflow to Night Service. Refer to Attendant Overflow Features and Specifications for
more information.
Call Splitting
General Description
This feature allows the Attendant to confer privately with one party on an Attendant handled connection without
the other party overhearing.
Operating Procedure
To speak with the called party only
1. Dial the desired station number.
2. The Station class/number is displayed.
3. Wait for the party to answer.
To speak with calling party only
1. Press the SRC key.
2. The Trunk kind/number displayed.
3. Proceed with the conversation.
To return to called party
1. Press the DEST key.
2. The Station class/number displayed.
To speak with both parties
•
Press the TALK key.
To release from the Attendant Console\
•
Press the RLS key.
To disconnect all parties involved in a three-way Conference
1. Press the DEST key.
2. Press the CANCL key twice.
Service Conditions
1. The Attendant may alternate between the called and calling station parties, and three-party Conference, as
desired.
2. The Call Splitting feature is a standard Attendant feature.
3. Call Splitting is automatic when the Attendant begins call completion or answers a recall. 
						

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Attendant Console (SN610 ATTCON)
Call Waiting Display
4. Call Splitting is manual when the SRC, DEST, or TALK key is pressed on the Attendant Console.
Call Waiting Display
General Description
This feature provides a visual indication to the Attendant when one or more calls are waiting to be answered.
Operating Procedure
No manual operation is required.
Service Conditions
1. When there are any incoming calls to the Attendant Console that have not yet been answered, the “CW”
(Call Waiting) will show on the LCD display (without flashing). A value of from 1 to 48 (the default is 6)
waiting calls can be set to start the “CW” flashing, on a per-system basis.
The number of waiting calls (1 to 96 calls) will show besides CW on the LCD.
2. When multiple consoles are installed, the “CW” will show on all consoles display which are assigned to the
same tenant group. Other tenant group consoles will reflect the call waiting status for their tenant group
only.
3. The following types of unanswered incoming calls to an Attendant Console are counted as calls waiting:
• LDN (Listed Directory Number Calls)
• ATND (Attendant Dial 0 Calls)
• RCL (Attendant Recall Calls)
• FX (Foreign Exchange Calls)
• WATS (Wide Area Telephone Service Calls)
• TIE (Tie Line Calls)
• BUSY (Call Forwarding – Busy Calls to Attendant)
• NANS (Call Forwarding – No Answer Calls to Attendant)
• TF (Interposition Transfer/Calling Calls between Attendants)
• ICPT (Call Forwarding – Intercept Calls)
• ALL (Call Forwarding – All Calls to Attendant)
• CCSA (Common Channel Signaling Arrangement Calls)
4. An audible indication will be provided when the “CW” is shown, unless the Attendant is already on a loop
or unless the volume control is used to silence the buzzer. Off-hook ringing is available on a per-console
basis.
Common Route Indial
General Description
This feature allows assignment of incoming DID calls to different Attendant Call Selection keys based on the
last 4 digits dialed into the system. Up to eight individual Listed Directory Numbers can be assigned in system