NEC Neax 2000 Ivs Business/Hotel/Data Features And Specifications

							NEAX2000 IVS Business/Hotel/Data Features and Specifications
Page 72NDA-24158, Issue 2
Call Forwarding
Call Forwarding – All Calls
2. Depress the Call Forwarding – All Calls feature access key and receive feature dial tone.
3. Dial the desired target station number and receive service set tone. The associated LED lights and the LCD
displays:
SET    XXXXorSET     OPR
(Target Station) (Operator)
4. Replace the handset or depress the SPKR key.
n  To set Call Forwarding – All Calls – Outside
1. Lift the handset or depress the SPKR key and receive dial tone.
2. Depress the Call Forwarding – All Calls feature access key and receive feature dial tone.
3. Dial the trunk access code and the desired telephone number.
4. Wait till service set tone is received, unless programming CM08-222=0.
5. Replace the handset or depress the SPKR key.
n  To monitor Call Forwarding – All Calls
1. Lift the handset or depress the SPKR key and receive dial tone or special dial tone (when lifting the handset).
2. Depress the Call Forwarding – All Calls feature access key. The LCD displays:
FDA    XXXX
(Target Station)
3. Replace the handset or depress the SPKR key.
n  To cancel Call Forwarding – All Calls
1. Lift the handset or depress the SPKR key and receive dial tone.
2. Depress the Call Forwarding All Calls feature access key and receive special dial tone. The LCD displays:
FDA    XXXX
(Target Station)
3. Depress the * key and receive service set tone. The LED of the associated feature key will go out. The LCD
displays CNCL.
4. Replace the handset or depress the SPKR key.
From a Single Line Telephone
n  To set Call Forwarding – All Calls
1. Lift the handset and receive dial tone.
2. Dial the Call Forwarding – All Calls feature access code and receive feature dial tone.
3. Dial the desired target station number and receive service set tone.
n  To set Call Forwarding – All Calls – Outside
1. Lift the handset and receive dial tone.
2. Dial the Call Forwarding – All Calls feature access code and receive feature dial tone.
3. Dial the trunk access code and desired telephone number.
4. Wait until service set tone is received, unless programming CM08-222=0.
5. Replace the handset. 
						

							NEAX2000 IVS Business/Hotel/Data Features and Specifications
NDA-24158, Revision 2.6 Addendum-006
Page 73November, 1997
Call Forwarding
Call Forwarding - All Calls
n To monitor Call Forwarding - All Calls
1. Lift the handset.
2. When Call Forwarding - All Calls has been set, special dial tone is heard.
3. Replace the handset.
n To cancel Call Forwarding – All Calls
1. Lift the handset and receive dial tone.
2. Dial the Call Forwarding – All Calls cancellation code and receive service set tone.
Service Conditions
1. There is no limit to the number of stations that can set Call Forwarding – All Calls at one time.
2. Extensions can be allowed or disallowed this feature by Class of Service in system programming. A separate
Class of Service Assignment controls access to Call Forwarding – All Calls to outside numbers.
3. When Call Forwarding – All Calls is rerouted to another destination, one burst of ringing is sent to the for-
warded station to indicate that it is call forwarded (Single Line Telephone only).
4. When a call is forwarded to a Multiline Terminal with LCD, the display shows the initially called stations
number as well as the calling stations number.
5. Call Forwarding – All Calls assignments are retained in system memory when the system is re-initialized
or when there is a power failure.
6. A maximum of 26 digits (without access code) can be stored for Call Forwarding – All Calls to an outside
number.
7. Call Forwarding – All Calls to an outside number can be routed by the Least Cost Routing feature and re-
stricted by the Code Restriction feature.
8. More than one Call Forward can occur in the progress of a call. See Multiple Call Forwarding – All Calls,
Multiple Call Forwarding – Busy Line, and Multiple Call Forwarding – No Answer.
9. Direct Inward Dial (DID) lines, DIT calls, tie lines, ring transfer and internal incoming calls will follow the
Call Forward setting.
10. Only the destination station can call the station that is Call Forwarded.
11. If the Call Forward is rerouted to a hunt group and all members of the hunt group are busy, the forwarded
caller will receive busy tone.
12. If the Call Forward is rerouted to the pilot number of an Automatic/Uniform Call Distribution (UCD) group
and that pilot station has set Call Forward, the call will be forwarded.
13. When Call Forwarding – All Calls – Outside is set, the system can be programmed to allow or deny the set-
ting of the Call Forward with only a trunk access code. This can be set on a system-wide basis.
14. In the SMDR call record, the station that set Call Forwarding – All Calls – Outside will appear as the orig-
inator of the call.
15. SMDR only records if the Tandem Connection receives answer supervision.
16. The setting stations trunk restriction class is used to allow or deny the tandem connection on a Call For-
warding – All Calls – Outside.
17. Checking of the setting stations trunk restriction class can be allowed or denied on a system-wide basis.
18. A Direct Inward System Access (DISA) call to a station set for Call Forwarding – All Calls Outside will be
allowed or denied based on the forwarded stations trunk restriction class. 
						

							NEAX2000 IVS Business/Hotel/Data Features and Specifications
Page 74Addendum-007 NDA-24158, Revision 2.7
August, 1998
Call Forwarding
Call Forwarding – Busy Line
19. An internal station call to a station that has set Call Forwarding – All Calls Outside will follow the restriction
class of the station that has set Call Forwarding.
When Call Forwarding to outside is executed, an object of the billing is as follows. 
20. When the station user that has set Call Forwarding lifts the handset, the station can receive special dial tone
by system programming.
21. A maximum of 240 Call Forwarding setting to outside number is allowed per system, including Call For-
warding – All Calls, Busy Line, No Answer.
Call Forwarding – Busy Line
General Description
This feature permits a call to a busy extension to be routed to a predesignated station, Attendant Console, or
voice mail equipment. Call Forwarding – Busy Line can be set or cancelled by an Attendant Console, the indi-
vidual station user, or a Multiline Terminal with a secondary appearance of the stations extension.
Station Application
All stations.
Operating Procedure
From a Multiline Terminal with LCD
n  To set Call Forwarding – Busy Line
1. Lift the handset or depress the SPKR key and receive dial tone.
2. Depress the Call Forwarding – Busy Line feature access key and receive feature dial tone.
3. Dial the desired target station number and receive service set tone. The LCD displays:
SET    XXXXorSET     OPR
(Target Station) (Operator)
4. The LED of the associated feature button lights.
5. Restore the handset or depress the SPKR key.
n  To monitor Call Forwarding – Busy Line
1. Lift the handset or depress the SPKR key and receive dial tone.
2. Depress the Call Forwarding – Busy Line feature access key. The LCD displays:
FD B   XXXX 
(Target Station)
3. Replace the handset or depress the SPKR key.
Station set Call Forwarding Billing Object
Single Line Telephone, 
Multiline TerminalStation set Call Forwarding
Virtual station Originating station/trunk  
						

							NEAX2000 IVS Business/Hotel/Data Features and Specifications
NDA-24158, Revision 2.7 Addendum-007
Page 75August, 1998
Call Forwarding
Call Forwarding – Busy Line
n  To set Call Forwarding – Busy Line – Outside
1. Lift the handset or depress the SPKR key and receive dial tone.
2. Depress the Call Forwarding – Busy Line feature access key and receive feature dial tone.
3. Dial the trunk access code and desired telephone number.
4. Wait till service set tone is received (unless programming CM08-222=0).
5. Replace the handset or depress the SPKR key.
n  To cancel Call Forwarding – Busy Line
1. Lift the handset or depress the SPKR key and receive dial tone.
2. Depress the Call Forwarding – Busy Line feature access key and receive special dial tone. Depress the * key
and receive service set tone. The LCD displays CNCL and the associated LED goes out.
3. Restore the handset or depress the SPKR key.
From a Single Line Telephone
n  To set Call Forwarding – Busy Line
1. Lift the handset and receive dial tone.
2. Dial the Call Forwarding – Busy Line feature access code and receive feature dial tone.
3. Dial the desired target station number and receive service set tone.
n  To set Call Forwarding – Busy Line – Outside
1. Lift the handset and receive dial tone.
2. Dial the Call Forwarding – Busy Line feature access code and receive feature dial tone.
3. Dial the trunk access code and the desired telephone number.
4. Wait until the service set tone is received.
5. Replace the handset.
n  To cancel Call Forwarding – Busy Line
1. Lift the handset and receive dial tone.
2. Dial the Call Forwarding – Busy Line cancellation code and receive service set tone.
Service Conditions
1. There is no limit to the number of stations that can set Call Forwarding – Busy Line at one time (internal -
station to station).
2. Extensions can be allowed or denied this feature by Class of Service in system programming.
3. Call Forwarding – Busy Line can be provided on a system or an individual basis.
4. Call Forwarding – Busy Line on a system basis allows any incoming Direct Inward Dial (DID), Direct In-
ward Termination (DIT), Tie line, Transfer, and internal calls which encounter a busy condition to be for-
warded to a predetermined location (Attendant Console, another station, or voice mail equipment).
5. Individually set Call Forwarding – Busy Line settings take precedence over system basis Call Forwarding
– Busy Line settings.
6. If the Call Forwarding – Busy Line is rerouted to a hunt group and all members of the hunt group are busy,
the forwarded caller will receive busy tone. 
						

							NEAX2000 IVS Business/Hotel/Data Features and Specifications
Page 76Addendum-007 NDA-24158, Revision 2.7
August, 1998
Call Forwarding
Call Forwarding – No Answer
7. When a call is directed to the pilot number of an ACD/UCD group and that pilot station has set Call For-
warding – Busy Line, the call will be forwarded if all stations within the ACD/UCD group are busy.
8. When a calling station or Attendant Console receives busy tone after being call forwarded because of Call
Forwarding – Busy Line, the caller can activate Executive Override, Camp On, Attendant Override, Call
Back, Message Reminder, or other service features available on busy tone to the initially called station.
9. When a call is forwarded to a Multiline Terminal with LCD, the display shows the original called stations
number as well as the calling stations number.
10. Call Forwarding – No Answer can be set simultaneously with this feature to result in Call Forwarding –
Busy Line/No Answer. Call Forwarding – Busy Line and Call Forwarding – No Answer can be set to the
same or different extensions.
11. When Call Forwarding – Busy Line – Outside is set, the system can be programmed to allow or deny the
setting of the Call Forward with only a trunk access code. This can be set on a system-wide basis.
12. In the SMDR call record, the station that set Call Forwarding – Busy Line – Outside will appear as the orig-
inator of the call.
13. SMDR only records if the Tandem Connection receives answer supervision.
14. The setting stations trunk restriction class is used to allow or deny the tandem connection on a Call For-
warding – Busy Line Outside.
15. Checking of the setting stations trunk restriction class can be allowed or denied on a system-wide basis.
16. A Direct Inward System Access (DISA) call to a station that has set Call Forwarding – Busy Line Outside
will be allowed or denied based on the forwarded stations trunk restriction class.
17. An internal station call to a station that has set Call Forwarding – Busy Line Outside will follow the restric-
tion class of the station that has set Call Forwarding.
When Call Forwarding to outside is executed, an object of the billing is as follows.
18. A maximum of 240 Call Forwarding setting to outside number is allowed per system, including Call For-
warding – All Calls, Busy Line, No Answer.
Call Forwarding – No Answer
General Description
This feature reroutes calls, to extensions which do not answer, to another station, an Attendant Console or voice
mail equipment. Call Forwarding – No Answer can be set by the individual station user, an Attendant Console,
or by a Multiline Terminal with a secondary appearance of the stations extension.
Station Application
All stations.
Station set Call Forwarding Billing Object
Single Line Telephone, 
Multiline TerminalStation set Call Forwarding
Virtual station Originating station/trunk  
						

							NEAX2000 IVS Business/Hotel/Data Features and Specifications
NDA-24158, Revision 2.7 Addendum-007
Page 77August, 1998
Call Forwarding
Call Forwarding – No Answer
Operating Procedure
From a Multiline Terminal with LCD
n  To set Call Forwarding – No Answer
1. Lift the handset or depress the SPKR key and receive dial tone.
2. Depress the Call Forwarding – No Answer feature access key and receive feature dial tone.
3. Dial the desired target station number and receive service set tone. The LCD displays:
SET    XXXX 
(Target Station)
n  To set Call Forwarding – No Answer – Outside
1. Lift the handset or depress the SPKR key and receive dial tone.
2. Depress the Call Forwarding – No Answer feature access key and receive feature dial tone.
3. Dial the trunk access code and the desired telephone number.
4. Wait until service set tone is received.
5. Replace the handset or depress the SPKR key.
n  To cancel Call Forwarding – No Answer
1. Lift handset or depress SPKR key and receive dial tone.
2. Depress the Call Forwarding – No Answer feature access key and receive special dial tone. Depress the *
key, the associated LED goes out and service set tone is received. The LCD displays CNCL.
From a Single Line Telephone
n  To set Call Forwarding – No Answer
1. Lift handset and receive dial tone.
2. Dial Call Forwarding – No Answer feature access code and receive feature dial tone.
3. Dial the desired target station number and receive service set tone.
n  To set Call Forwarding – No Answer – Outside
1. Lift the handset and receive Dial Tone.
2. Dial Call Forwarding – No Answer feature access code and receive feature dial tone.
3. Dial the trunk access code and the desired telephone number.
4. Wait until service set tone is received.
5. Replace the handset.
n  To cancel Call Forwarding – No Answer
1. Lift handset and receive dial tone.
2. Dial specific Call Forwarding – No Answer cancellation code and receive service set tone.
Service Conditions
1. An unlimited number of stations can set Call Forwarding – No Answer at one time (internal - station to
station).
2. Stations are allowed/disallowed this feature by Class Of Service in system programming.
3. Call Forwarding – No Answer can be provided on a system and an individual basis. 
						

							NEAX2000 IVS Business/Hotel/Data Features and Specifications
Page 78Addendum-007 NDA-24158, Revision 2.7
August, 1998
Call Forwarding
Call Forwarding – No Answer
4. Call Forwarding on a system basis allows Direct Inward Dial (DID) calls or Tie Line calls which encounter
a no-answer condition to be forwarded to a predetermined location (Attendant Console, another station, or
voice mail equipment).
5. Individual Call Forwarding – No Answer settings take precedence over system Call Forwarding – No An-
swer settings.
6. Call Forwarding – No Answer timing, flexible in system programming, is as follows:
• For direct incoming calls (DID, DIT, TIE) – 4 to 120 seconds (Default: 32-36 seconds).
• For internal calls and transferred incoming calls – 4 to 120 seconds (Default: 32-36 seconds).
7. More than one call forward can occur in the progress of a call. See Multiple Call Forwarding – All Calls,
Multiple Call Forwarding – Busy Line and Multiple Call Forwarding – No Answer.
8. Call Forwarding – Busy Line can be set simultaneously with this feature to result in Call Forwarding Busy/
No Answer. Call Forwarding Busy Line and Call Forwarding – No Answer can be set to the same or differ-
ent extensions.
9. When Call Forwarding – No Answer – Outside is set, the system can be programmed to allow or deny the
setting of the Call Forward with only a trunk access code. This can be set on a system-wide basis.
10. In the SMDR call record, the station that set Call Forwarding – No Answer – Outside will appear as the
originator of the call.
11. SMDR only records if the Tandem Connection receives answer supervision.
12. The setting stations trunk restriction class is used to allow or deny the tandem connection on a Call For-
warding – No Answer – Outside.
13. Checking of the setting stations trunk restriction class can be allowed or denied on a system-wide basis.
14. A Direct Inward System Access (DISA) call to a station set for Call Forwarding – No Answer Outside will
be allowed or denied based on the forwarded stations trunk restriction class.
15. An internal station call to a station that has set Call Forwarding – No Answer Outside will follow the re-
striction class of the station that has set Call Forwarding.
When Call Forwarding to outside is executed, an object of the billing is as follows.
16. A maximum of 240 Call Forwarding setting to outside number is allowed per system, including Call For-
warding – All Calls, Busy Line, No Answer.
Station set Call Forwarding Billing Object
Single Line Telephone, 
Multiline TerminalStation set Call Forwarding
Virtual station Originating station/trunk  
						

							NEAX2000 IVS Business/Hotel/Data Features and Specifications
NDA-24158, Revision 2.7 Addendum-007
Page 78-1August, 1998
Call Forwarding
Call Forwarding - Destination
Call Forwarding – Destination
General Description
This feature allows a station (A) user to set Call Forwarding – All Calls from another station (B) within the sys-
tem, to the users station (A).
Station Application
All stations.
Operating Procedure
From a Multiline Terminal with LCD
n  To set Call Forwarding – Destination from destination station
1. Lift the handset or depress the SPKR key and receive dial tone.
2. Depress the Call Forwarding – Destination set key or dial the Call Forwarding – Destination feature access
code and receive feature dial tone.
3. Dial the station number to be forwarded and receive service set tone. The LCD displays:
SET    XXXX
(Forwarded Station)
4. Replace the handset or depress SPKR key.
n  To cancel Call Forwarding – Destination from destination station
1. Lift the handset or depress the SPKR key and receive dial tone.
2. Depress the Call Forwarding – Destination Cancel key or dial the Call Forwarding – Destination Cancella-
tion code and receive feature dial tone.
3. Dial the users station number (forwarded station) and receive set tone.
4. Replace the handset or depress the SPKR key. 
						

							NEAX2000 IVS Business/Hotel/Data Features and Specifications
NDA-24158, Issue 2
Page 79
Call Forwarding
Multiple Call Forwarding – All Calls
From a Single Line Telephone
n  To set Call Forwarding – Destination from destination station
1. Lift the handset and receive dial tone.
2. Dial the specific Call Forwarding – Destination feature access code and receive Dial Tone.
3. Dial the station number to be forwarded and receive service set tone.
n  To cancel Call Forwarding – Destination from destination station
1. Lift the handset and receive dial tone.
2. Dial the Call Forwarding – Destination cancellation code and receive feature dial tone.
3. Dial the users station number (forwarded station) and receive service set tone.
n  To cancel Call Forwarding – Destination from Call Forwarded station
1. Lift the handset and receive dial tone.
2. Dial the Call Forwarding – All Calls cancellation code and receive service set tone.
Service Conditions
1. There is no limit to the number of stations which can set Call Forwarding – Destination.
2. Stations can be allowed or denied this feature by Class Of Service in system programming.
3. There is no limit to the number of Call Forwarding – Destinations which can be set to forward to a station
simultaneously.
Multiple Call Forwarding – All Calls
General Description
When a forwarded call is rerouted to a station which has also set a Call Forward, the call can be forwarded to
another station. A call can be forwarded up to a maximum of five times, as specified in system programming.
Station Application
All stations.
Operating Procedure
The same operating procedures for Call Forwarding – All Calls apply.
Service Conditions
1. Multiple Call Forwarding – All Calls can forward a maximum of five times when the called station sets Call
Forwarding – All Calls to a station that has set Call Forwarding – All Calls or Call Forwarding – Busy Line.
2. Multiple Call Forwarding – All Calls cannot be performed for data calls.
3. If a calling station has been set to Call Forwarding – All Calls five times and encounters a sixth Call For-
warding – All Calls, the calling station is not forwarded, but receives busy tone if the destination station is
busy, or ringback tone if the destination station is idle. 
						

							NEAX2000 IVS Business/Hotel/Data Features and Specifications
Page 80NDA-24158, Issue 2
Call Forwarding
Multiple Call Forwarding – Busy Line
4. If the destination of Call Forwarding – All Calls is set for Call Forwarding – Busy Line and is busy, for-
warding occurs.
5. When combining Call Forwarding – All Calls and Call Forwarding – Busy Line, and the fifth destination
station is busy, the calling party will hear busy tone.
6. If a destination in a Multiple Call Forwarding – All Calls situation is busy, and has not set Call Forwarding
– Busy Line or All Calls, the calling party will receive busy tone.
7. If a destination station is busy, the calling station can activate Call Back, Camp On, Message Reminder, or
Executive Override to that destination station.
8. When Multiple Call Forwarding – All Calls occurs, the display of the calling partys Multiline Terminal with
LCD will show the station number to which the call was forwarded. The display of the answering Multiline
Terminal with LCD will show the calling party (station or trunk) and the called number.
9. If the destination station in a combined Multiple Call Forwarding – All Calls and Call Forwarding – Busy
Line situation is Call Forwarding – No Answer, Multiple Call Forwarding – No Answer will be put into
effect. If the destination station of Call Forwarding – No Answer is set to Call Forwarding – Busy Line, Call
Forwarding – All Calls forwarding will be restricted.
10. If two stations have set Call Forwarding – All Calls to each other, an incoming call to either of these stations
will not be forwarded; therefore, an infinite loop cannot occur.
11. If the incoming call returns to a station that has already taken part in a Multiple Call Forwarding (Busy or
All Calls) of that call, Call Forwarding – All Calls service from that station is not be performed again.
12. If an incoming call encounters Multiple Call Forwarding – All Calls and the final destination of the call for-
ward is the Attendant Console, the incoming call will appear on the ATND key.
13. If a station has set Call Forwarding – All Calls to another station in a different tenant and that station is set
to Call Forwarding – Busy Line or All Calls to the Attendant Console, the calling station will be connected
to the first stations Attendant Console.
14. A Direct In Termination call to a station which has set Call Forwarding – All Calls will be forwarded. The
call can be forwarded to another station or to an Attendant Console.
15. If the destination station of Multiple Call Forwarding – All Calls is in a hunt group and is set to Call For-
warding – Busy Line to a station in another hunt group, it can be determined through system data whether
the calling party hunts to the called partys hunt group or the terminating partys hunt group when the for-
warded to stations are busy.
16. If the destination of Multiple Call Forwarding – All Calls is the pilot of an Automatic/Uniform Call Distri-
bution (ACD/UCD) group, ACD/UCD is executed.
17. If a member of an ACD/UCD group is a member of a Multiple Call Forwarding – All Calls sequence, that
station is skipped in ACD/UCD hunting.
Multiple Call Forwarding – Busy Line
General Description
This feature permits a call to a busy station to be forwarded, multiple times, to a predesignated idle station.
Station Application
All stations.