NEC Neax 2000 Ivs Business/Hotel/Data Features And Specifications

							NEAX2000 IVS Business/Hotel/Data Features and Specifications
NDA-24158, Issue 2
Page 91
Call Park
Call Park - System
4. Dial the Call Park location number (00-19) and receive service set tone. (If Call Park-System number is
busy, dial another location number using the Step Call feature until an idle park location is accessed.)
5. Restore the handset.
n  From an Attendant Console
1. Dial Call Park-System feature access code. The first available Call Park location is selected by the system
and displayed in the LCD. Receive service set tone.
2. Depress the RELEASE Key.
To retrieve a call from Call Park-System
n  From a Single Line Telephone
1. From any station, go off hook and receive internal dial tone.
2. Dial the Call Park-System retrieval access code.
3. Dial the Call Park-System location number (00-19).
4. Converse.
n  From a Multiline Terminal with a Trunk Direct Appearance
1. Go off hook and receive dial tone.
2. Depress Trunk Direct Appearance feature key flashing.
n  From an Attendant Console
1. Depress LOOP key.
2. Dial the Call Park-System feature access code or depress the Call Park - System feature key.
3. Dial the Call Park-System location number (00-19).
4. Converse.
Service Conditions
1. A station user can originate and receive calls while having a call in Call Park-System.
2. A maximum of 20 simultaneous calls can be parked within a system. A station user can place multiple calls
into Call Park-System provided the maximum number is not exceeded.
3. Any internal or external call can be placed into Call Park-System.
4. Any call left on Call Park-System for more than a preprogrammed time interval will recall to the primary
extension of the station which originally parked the call. Once this recall has started, the Call Park-System
location becomes idle. When Call Park-System recalls, the parked party hears ringback tone.
5. If the trunk which was placed in Call Park is assigned to any Multiline Terminal as a direct trunk appearance,
the system can be programmed on a per system basis whether or not the Multiline Terminal can retrieve the
parked call by depressing the Trunk key. Trunk key LED indication is as follows:
Possible to retrieve: flashing Green/Red (hold)
Impossible to retrieve: steady Red (busy)
6. When a Call Park-System recalls to a station, any other station can pick it up using Call Pickup - Direct, Call
Pickup - Group or Call Pickup - Designated Group.
7. When attempting to set Call Park-System to a busy Call Park-System location, Step Call can be used to ac-
cess an idle location. 
						

							NEAX2000 IVS Business/Hotel/Data Features and Specifications
Page 92NDA-24158, Issue 2
Call Park
Call Park - Tenant
8. A call can be retrieved from Call Park-System while receiving feature dial tone.
9. If a station other than the station that originally parked the call retrieves the call, Station Message Detail
Recording (SMDR) will record a transfer.
10. Parked calls receive Music On Hold, if provided.
11. When a Call Park-System recalls to an Attendant Console, no LED indication is provided. However, the call
park location will appear in the display.
12. No LED indication for the Call Park - System key on an Attendant Console is provided.
Call Park - Tenant
General Description
When a call is parked by Call Park - Tenant, the call can be retrieved from Call Park-Tenant by any station within
the tenant from which the call was originally parked.
Station Application
All stations.
Operating Procedure
To place a call into Call Park-Tenant
n  From a Single Line Telephone
1. Depress the FLASH key (or momentarily depress the hookswitch) and receive feature dial tone.
2. Call in progress is placed on Consultation Hold.
3. Dial the Call Park-Tenant feature access code.
4. Dial the Call Park-Tenant location number (1-8) and receive service set tone. (If Call Park number is busy,
dial another location number using the Step Call feature until idle Call Park location is accessed).
5. Receive service set tone.
6. Restore the handset.
n  From a Multiline Terminal
1. Depress the TRF key and receive feature dial tone.
2. Call in progress is placed on Consultation Hold.
3. Dial Call Park-Tenant feature access code. 
4. Dial Call Park-Tenant location number (1-8) and receive service set tone. (If Call Park number is busy, dial
another location number using the Step Call feature until idle Call Park location is accessed).
5. Receive service set tone.
6. Restore handset.
OR
1. Depress the HOLD key if Call Park - Tenant feature key is provided on the Multiline Terminal.
2. Restore the handset. 
						

							NEAX2000 IVS Business/Hotel/Data Features and Specifications
NDA-24158, Issue 2
Page 93
Call Park
Call Park - Tenant
To retrieve a call from Call Park-Tenant
n  From a Single Line Telephone
1. Go off hook and receive internal dial tone.
2. Dial the Call Park-Tenant retrieval access code.
3. Dial the Call Park-Tenant location number (1-8).
4. Converse.
n  From a Multiline Terminal with Call Park - Tenant feature key
1. Go off hook and receive dial tone.
2. Depress the Call Park - Tenant feature key (flashing).
3. Dial the Call Park - Tenant location number (1-8).
4. Converse.
n  From a Multiline Terminal with Trunk - Direct Appearances
1. Go off hook and receive dial tone.
2. Depress the Trunk - Direct Appearances key flashing.
Service Conditions
1. A maximum of 8 simultaneous calls can be parked within a tenant. A station user can place multiple calls
into Call Park-Tenant provided the maximum number is not exceeded.
2. A station user can originate and receive calls while having a call in Call Park-Tenant.
3. Any internal or external can be placed into Call Park-Tenant.
4. Any call left on Call Park-Tenant for more than a preprogrammed time interval will recall to the primary
extension of the station which originally parked the call. If the call was parked using a Call Park-Tenant key,
the call will recall to that key. (When Call Park-System recalls, the parked party will hear ringback tone.)
5. If the trunk which was placed in Call Park is assigned to any Multiline Terminal as a Trunk Direct Appear-
ance, system programming determines whether or not the Multiline Terminal can retrieve the parked call by
depressing the Trunk key. Trunk key LED indication is as follows:
Possible to retrieve: Flashing as Green/Red (hold)
Impossible to retrieve: Steady as Red (busy)
6. When attempting to set Call Park-Tenant to a busy Call Park-Tenant location, Step Call can be used to ac-
cess an idle location.
7. A call cannot be retrieved from feature dial tone.
8. If a station other than the station that originally parked the call retrieves the call, Station Message Detail
Recording (SMDR) will record a Transfer.
9. Parked calls can receive Music On Hold.
10. A Call Park-Tenant location key (1-8) can be assigned to a Multiline Terminal. 
						

							NEAX2000 IVS Business/Hotel/Data Features and Specifications
Page 94Addendum-001 NDA-24158, Revision 2.1
February, 1996
Call Pickup
Call Pickup - Direct
Call Pickup
General Description
This feature enables a station user to answer any call directed to another station, to a station within their own
Call Pickup Group, or to a station within a different Call Pickup Group. Three Call Pickup methods are avail-
able: Call Pickup - Direct, Call Pickup - Group, and Call Pickup - Designated Group.
Call Pickup - Direct
General Description
This method permits a station user to pickup a call to any other station in the system by dialing a specific Call
Pickup feature access code and the number of the called extension.
Station Application
All stations.
Operating Procedure
From a Single Line Telephone
1. Go off hook and receive internal dial tone.
2. Dial the Call Pickup - Direct feature access code and receive feature dial tone.
3. Dial the extension number of ringing station.
4. Converse.
From a Multiline Terminal
1. Go off hook on an extension line and receive internal dial tone.
2. Dial the Call Pickup - Direct feature access code or depress Call Pickup - Direct function key and receive
feature dial tone.
3. Dial the extension number of the ringing station.
4. Converse.
From an SN-610 Attendant Console 
(1200 Series software enhancement)
1. Press an idle LOOP key.
2. Dial the Call Pickup - Direct feature access code.
3. Dial the extension number of the ringing station.
4. Converse 
						

							NEAX2000 IVS Business/Hotel/Data Features and Specifications
NDA-24158, Revision 2.1 Addendum-001
Page 94-1February, 1996
Call Pickup
Call Pickup - Direct
Service Conditions
1. All ringing calls directed to an extension, including voice calls, can be picked up by this feature, except for
Trunk Queuing - Outgoing and Call Back.
2. This feature can be activated from feature dial tone.
3. This feature may be allowed or denied based on station Class of Service.
4. A fully restricted station cannot pickup an incoming Central Office call.
5. An SN-610 console can only use Call Pickup - Direct for calls that have been transferred by another SN-
610 console. 
						

							NEAX2000 IVS Business/Hotel/Data Features and Specifications
NDA-24158, Issue 2
Page 95
Call Pickup
Call Pickup - Group
Call Pickup - Group
General Description
This method permits a station user to answer any calls directed to other extensions in their preset pickup group
by dialing a Call Pickup - Group feature access code.
Station Application
All stations.
Operating Procedure
Ringing telephone in your Call Pickup Group:
1. Go off hook on an extension line and receive internal dial tone.
2. Dial the Call Pickup - Group feature access code.
3. Converse.
Service Conditions
1. All ringing calls directed to extensions in the same Call Pickup Group can be picked up by this feature, ex-
cept for Trunk Queuing - Outgoing and Call Back.
2. This feature can be activated from feature dial tone.
3. There is no limit to the amount of Call Pickup Groups.
4. A fully restricted station cannot pickup an incoming Central Office call.
5. An individual station may be assigned to only one Call Pickup Group.
6. The maximum number of telephones within a group is 60.
7. If more than one station within the group is ringing, the system will connect the calls in the order in which
the system data for the group is stored.
Call Pickup - Designated Group
General Description
This method permits a station user to answer an incoming call directed to another group by dialing the Call Pick-
up - Designated Group feature access code and any station within the group to which the ringing station belongs.
Station Application
All stations.
Operating Procedure
Ringing telephone in another Call Pickup Group:
1. Go off hook on an extension line and receive internal dial tone.
2. Dial Call Pickup - Designated Group feature access code.
3. Dial any station number within the Call Pickup Group to which the ringing station belongs. 
						

							NEAX2000 IVS Business/Hotel/Data Features and Specifications
Page 96NDA-24158, Issue 2
Call Pickup
Call Pickup - Designated Group
4. Converse.
Service Conditions
1. All ringing calls directed to an extension in a Call Pickup Group can be picked up by this feature, except for
Trunk Queuing - Outgoing and Call Back.
2. This feature can not be activated from feature dial tone.
3. A fully restricted station cannot pickup an incoming Central Office call.
4. If more than one station within the group is ringing, the system will connect the calls in the order in which
the system data for the group is stored. 
						

							NEAX2000 IVS Business/Hotel/Data Features and Specifications
NDA-24158, Revision 2.6 Addendum-006
Page 96-1November, 1997
Call Redirect
Call Redirect
General Description
Without answering incoming calls or held calls which terminates to the line keys of a Multiline Terminal, the
calls can be transferred to a pre-programmed station or Voice Mail System. Two transferring destination number
can be designated per tenant, in system data programming. This feature can be used together with the Caller ID
Display feature.
Station Application
All Multiline Terminals
Operating Procedure
When Caller ID Display feature is provided to the Multiline Terminal
1. Confirm the calling party’s information by the operation of Caller ID Display.
Note:For the operating procedure of Caller ID Display, refer to the pages of Caller ID Display.
2. While in the CID (Caller ID Display) mode (while the CID key lamp lights), press the CRD (Call Redirect)
key assigned to one of the programmable key on the Multiline Terminal.
The call is transferred to the pre-assigned destination station and the CID key lamp goes out.
When Caller ID Display feature is not provided to the Multiline Terminal
1. Press the CRD key. The Multiline Terminal comes into CRD (Call Redirect) mode for six seconds, the CRD
key lamp lights.
2. While in the CRD mode (while the CRD key lamp lights), press the line key of the incoming/held call.
The call is transferred to the pre-assigned destination station and the CID key lamp goes out.
Service Conditions
1. A maximum of 8 Multiline Terminals can operate the Call Redirect simultaneously per system, including
the terminal which is on CID (Caller ID Display) mode.
If the CRD key is pressed on the 9th Multiline Terminal, CRD key lamp lights in a moment (0.5 seconds),
then the call is transferred to the destination station.
2. CRD mode is continued for 6 seconds after the CRD key is pressed. After 6 seconds, the CRD key lamp
goes out automatically and CRD mode is cancelled.
3. Two transfer destination can be designated per tenant by system data programming. However, one of these
must be a station, and the another must be a voice mail station.
4. If the call cannot be transferred to the destination station due to the busy or restriction of the destination,
CID and CRD mode is cancelled.
5. When the following terminating system is assigned to the trunk, the call which is terminated to the trunk
access key can be transferred by the CRD key.
• Trunk-Direct Appearances
• Trunk-Direct Appearances
+TAS 
						

							NEAX2000 IVS Business/Hotel/Data Features and Specifications
Page 96-2Addendum-006 NDA-24158, Revision 2.6
November, 1997
Call Redirect
6. On the following conditions, the call cannot be transferred by the CRD key because the destination is re-
garded as busy state.
• When the call is a Camp-On call, and the destination is a UCD queue.
• When the call is held on an extension line/trunk access key, and the destination 
is a UCD queue.
• When the call is terminating to or held on a trunk access key, and the destination is setting Call For-
warding-All Calls-Outside/Busy Line-Outside.
7. A call which is set Exclusive Hold by the other station cannot be transferred by the CRD key.
8. A voice call and a call from an Attendant Console cannot be transferred by the CRD key.
9. The system regards the Call Redirect operation as an Call Forwarding-No Answer. Information of the CRD
setting station is sent to the destination station. 
						

							NEAX2000 IVS Business/Hotel/Data Features and Specifications
NDA-24158, Issue 2
Page 97
Call Transfer
Call Transfer - All Calls
Call  Transfer
General Description
This feature permits a station user to transfer a call to another station in the system directly, or with assistance
from the attendant.
Call Transfer - All Calls
General Description
This feature permits a station user to transfer incoming or outgoing calls to another station within the system
without attendant assistance.
Station Application
All stations.
Operating Procedure
To transfer a call in progress from a Single Line Telephone
1. Depress the FLASH key (or momentarily depress the hookswitch) and receive feature dial tone.
2. Dial the third party and receive ringback tone.
3. Restore the handset before the third party answers.  The first and third parties will be connected when the
third party answers.
OR
Wait for the third party to answer and announce the transfer while keeping the first party on Consultation
Hold.  When the station user hangs up, the first and third parties are  connected automatically.
To transfer a call in progress from a Multiline Terminal
1. Depress the TRF key and receive feature dial tone.
2. Dial the third party and receive ringback tone.
3. Restore the handset before the third party answers.  The first and third parties will be connected when the
third party answers.
OR
Wait for the third party to answer and announce the transfer while keeping the first party on Consultation
Hold.  When the station user hangs up, the first and third parties are connected automatically.
Service Conditions
1. The station performing the Call Transfer can abandon the connection before the called party answers.  If the
called station does not answer within the predetermined time, a recall is initiated to the transferring station.
2. Outgoing calls may be transferred immediately.
3. A three-party Conference can be accessed from the Call Transfer state.  The three parties connected can be
as follows: