NEC Neax 2000 Ivs Business/Hotel/Data Features And Specifications

							NEAX2000 IVS Business/Hotel/Data Features and Specifications
Page 44NDA-24158, Issue 2
Authorization Code
Authorization Code
General Description
An Authorization Code is a numerical code which will temporarily change a stations Class of Service to a Class
of Service assigned to that Authorization Code. This new Class of Service allows access to trunks, dialing pat-
terns, and/or features which would otherwise be restricted.
Station Application
All stations.
Operating Procedure
1. Lift handset and receive dial tone.
2. Enter the feature access code for Authorization Code.
3. Enter the Authorization Code.
4. Receive dial tone.
5. Enter the number to be called or access the desired feature.
Service Conditions
1. The feature access code for Authorization Code can be one to three digits.
2. Authorization Code Limitations
Without Application Processor AP-01 (standard):
Number of digits: up to 8 digits
Number of Codes: up to 100 combined with Forced Account Codes.
With Application Processor AP-01 (optional):
Number of digits: up to 10 digits
Number of Codes: up to 1000 combined with Forced Account Codes 
and Direct Inward System Access (DISA) Codes.
Note:Capacity varies depending on the numbering scheme. For details, refer to above table.
3. Station Message Detail Recording will print an Authorization Code; however, masking of the Authorization
Codes is available if desired.
4. Authorization Codes are assigned in system data from the Maintenance Administration Terminal (MAT) or
the Customer Administration Terminal (CAT).
5. Authorization Code changes the Class of Service for that call only.
6. If the NEAX2000 IVS is designated as KF Registration, this feature will not be available.
7. An Authorization Code can be assigned per a station number so that one code is used only on the specific
station. Application Processor AP01 is required.
Item No. Service featureMax. number of codes per max. digit number
10987654
1 Authorization Code 680 770 890 1050 1280 1646 2300 
						

							NEAX2000 IVS Business/Hotel/Data Features and Specifications
NDA-24158, Revision 2.8 Addendum-008
Page 45February, 1999
Automated Attendant
Automated Attendant
General Description
This feature allows the system to answer incoming trunk calls. The system will supply a message and/or dial
tone to the caller. The caller can then dial the desired extension number and be directed to that station.
Station Application
Not applicable.
Operating Procedure
To record a message
1. Go off-hook and receive internal dial tone.
2. Dial the Digital Announcement Trunk record access code and the Digital Announcement Trunk card
number.
Three seconds of tone will be supplied.
3. Record the message (maximum duration - 60 seconds).
4. Restore handset.
To replay a message
1. Go off-hook and receive Dial tone.
2. Dial the Digital Announcement Trunk replay access code and Digital Announcement card number.
3. Receive a message.
4. Restore handset.
To delete a message
1. Go off-hook and receive Dial Tone.
2. Dial the Digital Announcement Trunk delete access code and Digital Announcement card number.
3. Receive Service Set Tone.
4. Restore handset.
Service Conditions
1. If the called station is busy or does not answer, or the number dialed is a Feature Access code or Trunk
Access code, any one of the following operations can be set:
• The incoming trunk call can be released.
• A dial tone or a second message and dial tone can be supplied.
• An alternate call terminating destination (Attendant, Trunk Answer Any Station, Direct Inward
Termination) can be provided.
2. If Dual-Tone, Multi-Frequency (DTMF) digits have not arrived within a predetermined time interval (15
seconds), after the message is supplied, the system will transfer, as per programming, to an alternate call
terminating destination (Attendant Console, Trunk Answer Any Station, Direct Inward Termination). 
						

							NEAX2000 IVS Business/Hotel/Data Features and Specifications
Page 46Addendum-008 NDA-24158, Revision 2.8
February, 1999
Automated Attendant
3. Call Forwarding, Station Hunting, Call Pickup and Automatic/Uniform Call Distribution features are all
effective after the call has been directed.
4. This feature uses the DTMF receivers of the system. Therefore, the total number of DTMF receivers
available in the system is reduced proportionately by Automated Attendant usage. There is a maximum of
16 DTMF receivers per Firmware Processor (FP), and a maximum of 32 DTMF receivers per system.
5. A DTMF receiver must be available before the Automated Attendant can answer. When there is an
incoming call and all DTMF receivers are busy, the connection to the Automated Attendant is attempted
every 4 seconds until an idle DTMF receiver is found. Ringback tone from the CO is supplied to the calling
party until the Automated Attendant answers.
6. Automated Attendant is assigned to trunks on a per tenant and per trunk basis.
7. When the calling party cannot send DTMF digits, any one of the following operations can be selected in
programming:
• The trunk can be released.
• An alternate call terminating destination (Attendant, Trunk Answer Any Station, Direct-In Termina-
tion) can be provided.
8. When the called party is busy or does not answer, and all DTMF receivers are busy, the following operations
can be selected in programming:
• The trunk can be released.
• An alternate call terminating destination (Attendant or Trunk Answer Any Station) can be provided.
9. Automated Attendant cannot call out of the system. It can only answer incoming calls to the PBX for which
it is programmed.
10. Automated Attendant cannot call transfer calls over CCIS to another NEAX PBX.
11. A different message can be activated for DAY/NIGHT mode. 
						

							NEAX2000 IVS Business/Hotel/Data Features and Specifications
NDA-24158, Issue 2
Page 47
Automatic Call Distribution (ACD)
Automatic Call Distribution (ACD)
General Description
The Automatic Call Distribution (ACD) feature permits incoming calls to terminate to a prearranged group of
stations. Calls are distributed in the order of arrival to idle terminals within the group, based on which terminal
has been idle the longest period of time. Stations may log on/log off from the ACD group. Supervisor stations
may monitor conversations of agents.
Station Application
Multiline and single-line stations.
Operating Procedure
Refer to individual ACD sub-features for details on station operating procedures.
Service Conditions
1. A maximum of 16 ACD groups can be assigned per system. Each ACD group is assigned a pilot number.
Calls directed to the pilot number are directed to that ACD group.
2. The maximum number of stations in an ACD group is 60.  THe maximum number of ACD groups in the
system is 16.  The total number of ACD stations may not exceed the system limits of 256 D
terms and 512
ports.  If ACD-MIS is used, the maximum number of ACD stations is 60.
3. Assignment of ACD groups is performed from the Maintenance Administration Terminal (MAT) or Cus-
tomer Administration Terminal (CAT).
4. ACD groups consist of a pilot station and one or more member stations. Hunting is initiated in a circular
fashion, and then based on which member has been idle the longest period of time.
5. If all stations within the ACD group are busy, incoming calls may be serviced in the following ways:
• remain in queue until an agent becomes available (Ringback Tone provided)
• immediately overflow to another group, to a station, or to the Attendant
• remain in queue until an agent becomes available (Delay Announcement or Music on Hold provided)
• remain in queue for a preset time (Ringback Tone, Delay Announcement, or Music on Hold provided),
then overflow to another group, to a station, or to the Attendant.
6. When the pilot station has set Call Forwarding – All Calls, incoming calls to the ACD group will be trans-
ferred to the destination of that Call Forwarding – All Calls setting.
7. An ACD group number can be used as the destination station of Direct Inward Termination (DIT), or as a
designated Night Service station.
8. An ACD group number can be assigned as the destination station of Off-Hook Alarms, Priority Calls, and
Attendant Night Transfer.
9. ACD group pilot numbers should not be placed in Station Hunting groups. The Station Hunting feature
would take priority over the ACD function.
10. Two types of traffic measurements can be provided for ACD:
a) ACD group Peg Count
• Count of incoming calls
• Count of answered calls 
						

							NEAX2000 IVS Business/Hotel/Data Features and Specifications
Page 48NDA-24158, Issue 2
Automatic Call Distribution (ACD)
Busy In/Busy Out – ACD
• Count of abandoned calls
• Count of waiting calls
• Count of all busy calls
b) ACD station Peg count
• Count of answered calls
11. Upon initial installation, or after a system initialization (reset), each agent must lift and restore handset (of
their station) to begin receiving calls for the ACD group.
Busy In/Busy Out – ACD
General Description
This feature allows an agent in an ACD group to log their station onto or off of the group. This allows the system
to control whether a call directed to the pilot number of the ACD group goes to that station or not. This prevents
incoming calls from being directed to stations at which no agent is available.
Station Application
Multiline Terminals and Single Line Stations.
Operating Procedure
To log off (busy out) an ACD station
1. Lift the handset and receive extension dial tone.
2. Dial the log off (busy out – set) feature access code, or depress the LOG OFF key.
3. Restore the handset.
To log on (cancel busy out) an ACD station
1. Lift the handset and receive extension dial tone.
2. Dial the log on (busy out – cancel) feature access code, or depress the LOG ON key.
3. Restore the handset.
Service Conditions
1. Any agent may log on/off. When an agent has activated log off, any call targeted at the ACD group will
bypass that agent. Calls directed to the specific station number will ring at the agent position.
2. The agent may originate calls while in log off mode.
3. The agent can log off their station while idle, or while on an incoming outside call. When that call is com-
pleted, the station is logged off.
4. The agent can log on/off from the secondary extension by dialing the log on/off feature access code.  The
LOG ON/LOG OFF key is not available for the secondary extension. 
						

							NEAX2000 IVS Business/Hotel/Data Features and Specifications
NDA-24158, Issue 2
Page 49
Automatic Call Distribution (ACD)
Call Waiting Indication – ACD
Call Waiting Indication – ACD
General Description
This feature provides a visual indication when an incoming call to an ACD group is placed in queue, due to an
“all agents busy” condition. On external relay controlled indicator or an LED on a Multiline Terminal can be
used to provide Call Waiting Indication.
Station Application
Multiline Terminals assigned with a Call Waiting (CW) Lamp
Operating Procedure
No operating procedure is necessary. Indication is automatic, once it is assigned.
Service Conditions
1. A PN-DK00 is required to provide the external relay control when an external indicator is used.
2. There is no limit to the number of appearances of a CW lamp assigned to Multiline Terminals. One CW
lamp per group is available.
3. On a per system basis, the option is available to select how many calls in queue causes the CW lamp to flash.
Default setting is one. The LED lights steady until the set threshold count is reached, at which time it begins
to flash.)
4. Provision of ringing on a CW key is controlled on a per station basis.
5. The interruption rate of the external relay control is programmable, on a per system basis, as follows:
• 30 IPM
• 60 IPM
• 120 IPM
•Steady
This interruption rate is the same as the rate used for TAS (Trunk Answer Any Station).
Delay Announcement – ACD
General Description
This feature allows the system to provide a recorded announcement to an incoming caller placed in queue to an
ACD group. A single announcement, or two separate announcements, can be provided.
Station Application
None
Operating Procedure
Operation is automatic, once system programming is assigned. 
						

							NEAX2000 IVS Business/Hotel/Data Features and Specifications
Page 50NDA-24158, Issue 2
Automatic Call Distribution (ACD)
Hunt Past No Answer – ACD
Service Conditions
1. A Delay Announcement service can be provided for DIT, DID or a trunk call transferred by a station user
or the Attendant to an ACD Group. Internal calls or station-to-station transferred calls to the ACD Group
can go into the ACD queue but do not receive the Delay Announcement.
2. The following configurations are available when using Delay Announcement:
a) After being in queue for a predetermined time, the caller receives a Delay Announcement, followed 
by Music-on-Hold (if provided), until an agent is available or the caller hangs up.
b) After being in queue for a predetermined time, the caller receives a Delay Announcement, followed 
by Music-on-Hold (if provided) for a programmed interval, then followed by repetition of the Delay 
Announcement. This process repeats until an agent in the ACD group is available on the caller hangs 
up.
c) After being in queue for a predetermined time, the caller receives a first Delay Announcement, 
followed by Music-on-Hold (if provided). After a preprogrammed interval, the caller then hears a 
second Delay Announcement, followed again by Music-on-Hold. The second Delay Announcement 
and Music-on-Hold are then repeated at the preprogrammed interval time until an agent becomes 
available or the caller hangs up.
d) After being in queue for a predetermined time, the caller receives a first Delay Announcement 
followed by Music-on-Hold (if provided). After a pre-determined interval time, the system checks to 
see if an overflow destination has been assigned for the incoming trunk route. If assigned, and the 
destination is available (idle), the call overflows to the destination. If not assigned, or the destination 
is busy, the call remains in queue for the predetermined interval time and the system then checks 
again for overflow assignment. For the latter case, if repetition of first announcement is set, or second 
announcement is made available, that announcement will be played.
Note:Repeat of the first announcement or receipt of second announcement is only available when the overflow des-
tination for the trunk route is busy (not available).
3. Overflow out of queue causes the caller to be removed from the queue. This means that if the overflow des-
tination (out of queue) is another ACD group, the caller is placed at the end of that queue (if all agents are
busy) and is no longer in queue for the first group.
4. One PN-2DATA (Digital Announcement Trunk) circuit (two per card) is required for each Delay An-
nouncement.
5. Delay Announcements cannot be shared between groups. Each group must have their own set of Delay An-
nouncements.
6. Multiple PN-2DATA circuits may be assigned for 1st or 2nd Delay Announcement function to the same
ACD group, when warranted by high traffic rates into the group.
7. When an ACD station becomes available, the caller is immediately connected to the station, even if the re-
corded announcement is in progress.
8. Incoming call billing to the outside party starts when the first recorded announcement begins.
Hunt Past No Answer – ACD
General Description
This feature allows calls targeted at an ACD group to hunt past an agents station, after a no answer condition, if
the agent forgets to log off of the group and the agent is unable (or not available) to answer the call. 
						

							NEAX2000 IVS Business/Hotel/Data Features and Specifications
NDA-24158, Revision 2.4 Addendum-004
Page 51April, 1997
Automatic Call Distribution (ACD)
Immediate Overflow – ACD
Station Application
Multiline Terminals and Single Line Stations.
Operating Procedure
Refer to the Call-Forwarding – No Answer Features and Specifications for details on setting the No Answer for-
warding condition.
Service Conditions
1. This feature uses Call Forwarding – No Answer (to another ACD member) to enable a call to an agent that
fails to answer, to hunt past that agent, to the next agent.
2. Calls directed to the agents primary extension number will also forward (on a no-answer condition) to the
next agent.
3. It is recommended, when this feature is used, that the Call Forward – No Answer and the Call Forward –
Busy features be separately assigned (use different access codes and keys).
Immediate Overflow – ACD
General Description
This feature allows a call directed to an ACD group to immediately overflow to another ACD group, upon en-
countering an “all agents busy” condition.
Station Application
All ACD Pilot Stations.
Operating Procedure
Refer to the Call Forwarding – Busy feature and specification for details on setting the forwarding when busy
condition.
Service Conditions
1. This feature uses the Call Forwarding – Busy feature (set on the ACD pilot extension) to immediately for-
ward the call to another ACD group, upon encountering an all busy condition in the first group.
2. The overflow destination must be an ACD pilot number.
3. When a call has terminated to ACD group A, and all station in group A are busy, and group B is assigned
as the overflow destination (using Call Forward – Busy), the call is transferred to group B. When all the
stations are busy in group B, the call queues onto ACD group A.
4. One overflow group can be provided for each ACD group.
5. Overflow is performed only once. 
						

							NEAX2000 IVS Business/Hotel/Data Features and Specifications
Page 52NDA-24158, Issue 2
Automatic Call Distribution (ACD)
Priority Queueing – ACD
Priority Queueing – ACD
General Description
This feature allows the system to prioritize incoming calls by trunk route and on a per station basis, when the
call enters an ACD queue. When a call is a considered as priority it is placed at the beginning of the queue.
Station Application
Not Applicable.
Operating Procedure
No manual operation is required.
Service Conditions
1. Priority queuing is available on incoming trunk calls. Queue priority is determined on a trunk route, or for
DID Calls, on a station number, basis.
2. If two (or more) priority type calls occur at the same time, the system will place them in queue in a First-In/
First-out order.
Queue Size Control – ACD
General Description
On incoming DID/Tie line calls, the system can be assigned a threshold which limits the number of calls in
queue. When the queue size threshold is exceeded, incoming callers are connected to busy tone.
Station Application
Not Applicable.
Operating Procedure
No manual operation is required. 
						

							NEAX2000 IVS Business/Hotel/Data Features and Specifications
NDA-24158, Issue 2
Page 53
Automatic Call Distribution (ACD)
Silent Monitor – ACD
Service Conditions
1. The maximum number of queuing in each ACD group (hereinafter called Queue Size) can be specified by
the system data. When the number of queuing calls reaches the preassigned queue size, new calls receive
Busy Tone. Depending on the queue size, the Overflowed ACD call indication on a Multiline Terminal or
on the external indicator is provided as shown below:
Queue Size assigned by system data = S
Number of queuing calls = N
Silent Monitor – ACD
General Description
This feature provides the ACD group supervisor with the ability to monitor a call to an ACD agent. The silent
monitor function gives no indication (as an option) to either the agent or the calling party.
Station Application
All ACD group agents can be monitored.
All ACD group supervisors can monitor.
Operating Procedure
To monitor a conversation/to cancel monitoring (Supervisor only)
1. Lift the handset, or depress the SPKR key, and receive extension dial tone.
2. Dial the monitor feature access code, or depress the MONITOR key.
3. Dial the extension number to be monitored.
4. Monitor the conversation via the handset or the speaker.
5. Restore the handset, or depress the SPKR key to cancel monitoring.
Note:Monitoring telephone conversations may be illegal under certain circumstances and laws. Consult a legal
advisor before implementing the monitoring of telephone conversations. Some federal and state laws require
a party monitoring a telephone conversation to use beep-tone (s), to notify all parties to the telephone con-
versation, and/or obtain consent from all parties to the telephone conversation. Some of these laws provide
strict penalties for illegal monitoring of telephone conversations.
Service Conditions
1. Service feature class is used to control which stations are agents and which are supervisors.
CONDITIONSLAMP INDICATION
Multiline Terminal External Indicator
S=1 Steady on red Lamp on
1
 £ N < S
(S 
¹ 1)Steady on red Lamp off
S 
£ N
(S 
¹ 1)Flashing red Lamp on