NEC Neax 2000 Ivs Business/Hotel/Data Features And Specifications

							NEAX2000 IVS Business/Hotel/Data Features and Specifications
Page 208Addendum-005 NDA-24158, Revision 2.5
October, 1997
Message Center Interface (MCI)
3. Follow the instructions given by the voice mail system.
To retrieve a voice mail message from the voice mail system
1. The Message Waiting lamp is lit or the LCD displays: 
[MSG]
2. Go off hook and receive dial tone. 
3. Dial the voice mail extension number and receive ringback tone. The LCD displays:
[    xxxx]
      VMS: Voice mail extension number
4. Follow the instructions given by the voice mail system.
Service Conditions
1. The voice mail system (VMS) is interfaced to the NEAX2000 IVS through the PN-4LCJ card. (The PN-
4LCJ provides disconnect supervision in the form of a momentary loop open.)
2. The UCD or Station Hunting feature is usually provided with the VMS station.
3. The PN-AP00 Application Processor is required to make a data link with a customer supplied VMS.
4. Messages can be retrieved from any Multiline Terminal, DTMF telephone, or the Attendant Console, but
not from DP telephones.
5. The MCI is available to a direct call or a forwarded call from a station/trunk/Attendant to the VMS. For de-
tails of the connecting patterns, refer to the MCI System Manual.
6. Stations can set Call Forwarding or Split Call Forwarding - All Calls, No Answer, and Busy Line to the
Voice Mail System. The system sends out incoming call information to the Voice Mail System. A call to a
station that has Call Forwarding set to the VMS is automatically answered by the Voice Mail System.
7. The MCI can control the LCD display of a Multiline Terminal for “MSG” Indication. The number of mes-
sages is not displayed.
8. When the Message Waiting lamp control is activated with the MCI, the lamp control from the following
equipment will not be provided:
• From the Property Management System (PMS)
• From the station (by dialing the access code)
• From the Direct Station Selection (DSS) Console
• From the Hotel/Motel Attendant Console
• From the Hotel/Motel Front Desk Instrument
• From the Attendant Console
9. Only one NEAX2000 IVS should be programmed (via system programming) to control Message Waiting
lamps through the CCIS network. 
10. The NEAX2000 IVS controls Message Waiting lamps normally when the time interval between messages
is a minimum of 350 msec. or more.
11. When the VMS interface line does not answer, all of the messages are sent out from the I/O port of the AP00.
12. If the VMS is not ready for information receiving (Busy Status), the AP00 can temporarily store up to 16
call records in its internal memory. If the maximum of 16 call records is stored and a 17th is generated, the
system will write over the oldest stored record. 
						

							NEAX2000 IVS Business/Hotel/Data Features and Specifications
NDA-24158, Revision 2.5 Addendum-005
Page 208-1October,  1997
Message Center Interface (MCI)
13. The Voice Mail Integration (Inband) feature cannot be combined with voice mail through the Message Cen-
ter Interface in the system. Either the Voice Mail Integration (Inband) feature or Message Center Interface
feature must be selected in system programming.
14. When terminating a call with the ANI information to the VMS through the MCI, the NEAX2000 IVS can
send the ANI information to the VMS, if required. This is not available through CCIS interface. 
						

							NEAX2000 IVS Business/Hotel/Data Features and Specifications
NDA-24158, Issue 2
Page 209
Message Registration
Message Registration
General Description
This feature provides output from the system to a call accounting system using an RS-232C connector.  This
allows the Hotel/Motel clerk to retrieve the information needed to charge for local and toll calls.
Station Application
Not applicable.
Operating Procedure
No manual operation is required.
Service Conditions
1. An AP00 board is required for this feature.
2. The Station Message Detail Recording call record information is used to provide Message Registration in-
formation to a call accounting system.
3. The call accounting system must be locally provided and compatible with the NEAX2000 IVS.
4. Refer to Station Message Detail Recording Features and Specifications for more information.  
						

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Page 210NDA-24158, Issue 2
Message Reminder
Message Reminder
General Description 
This feature allows a user or Attendant to turn on the message waiting (MW) lamp of a Single Line Telephone,
or the Message Reminder (MSG) LED of a Multiline Terminal (if assigned).
Station Application
All stations.
Operating Procedure
To set Message Reminder from a Single Line Telephone
1. Lift the handset and receive dial tone.
2. Dial the Message Reminder set access code.
3. Dial the desired station number and receive feature dial tone.
4. The MSG LED on the dialed Multiline Terminal or MW lamp on the dialed Single Line Telephone lights.
To set Message Reminder from a Multiline Terminal without calling the station to be set
1. Lift the handset or press the SPKR key and receive dial tone.
2. Dial the Message Reminder set access code.
3. Dial the desired station number.  Feature dial tone is received and the LCD displays SET XXXX where
XXXX is the dialed station number.
4. The MSG LED on the dialed Multiline Terminal or MW lamp on the dialed Single Line Telephone will light
to indicate a message has been set.
To set Message Reminder from a Multiline Terminal (after dialing the station to be set)
1. Lift the handset or press the SPKR key and receive dial tone.
2. Dial the desired station number.  Ringback tone or busy tone is received.
3. Press the Message Reminder MSG key, or dial 6, if single digit feature access codes are enabled.  Service
set tone is received and the LCD displays SET XXXX where XXXX is the dialed station number.
4. The MSG LED on the dialed Multiline Terminal or MW lamp will light to indicate a message has been set.
To retrieve a message from a Single Line Telephone or Multiline Terminal
1. Lift the handset and receive dial tone.
2. Dial the Message Reminder search access code.
3. Dial 2.  The station which set the message is automatically called.
4. Converse when the call is answered.
OR
1. Lift the handset and receive dial tone.
2. Dial the Message Reminder retrieve access code.
3. The station which set the message is automatically called. 
						

							NEAX2000 IVS Business/Hotel/Data Features and Specifications
NDA-24158, Issue 2
Page 211
Message Reminder
To clear the message indication without calling the station that set the message, from a Single Line Tele-
phone or a Multiline Terminal
1. Lift the handset and receive dial tone.
2. Dial the Message Reminder search access code.
3. Dial 3.   The message indication is cleared.
4. Restore the handset.
5. If more than one message has been set,  repeat the above procedure as required. 
To  Search/ Retrieve/ Cancel a message from a Multiline Terminal with LCD
1. Press the SPKR key or lift the handset and receive dial tone.
2. Dial the Message Reminder Search access code; the LCD displays: MSG XXXX (where XXXX is the station
number that set the  message) and the time the message was sent.
3. Three options are now available:
• Dial 1 to see the next message
• Dial 2 to call the displayed station
• Dial 3 to clear the message in the display
To call the first station that set a message, from a Multiline Terminal with a MSG key
1. Lift the handset, or press the SPKR key, and receive dial tone.
2. Press the MSG key.  The first station that set a message is called.
3. Use the handset to speak when answered.
OR
1. Lift the handset and receive dial tone.
2. Dial the Message Reminder retrieve access code.
3. The station which set the message is automatically called.
4. Converse when answered.
To set a message from the Attendant Console
1. Press an idle LOOP key.
2. Dial the Message Reminder feature access code.
3. Dial the desired station number and receive feature dial tone.  Message indication is set.
4. Press the RELEASE key to return to an idle condition.
To cancel a message from the Attendant Console
1. Press an idle LOOP key.
2. Dial the Message Reminder cancel access code.
3. Dial the desired station number and receive feature dial tone.  Message indication is canceled.
4. Press the RELEASE key to return to an idle condition.
To cancel a message from the station that set it
1. Lift the handset and receive dial tone. 
						

							NEAX2000 IVS Business/Hotel/Data Features and Specifications
Page 212NDA-24158, Issue 2
Message Reminder
2. Dial the Message Reminder cancel code.
3. Dial the desired station number and receive feature dial tone.  The message is cleared at the dialed station.
4. Restore the handset.
Service Conditions
1. Single Line Telephones must be connected to a 4LCD card for this feature to operate.  (+80Vdc on - board
power supply is included).  Single Line Telephones must be equipped with message waiting lamps for 70
Vdc.
2. Multiline Terminals can be assigned a MSG key for use with this feature.  This line button serves as an in-
dicator for received messages, and allows setting of Message Reminder to other stations (after dialing the
station number).
3. A maximum of four messages can be set to one station.  If a fifth message is attempted, reorder tone is heard
and the LCD at the setting station shows:  RST (when LCD is provided.)
4. A maximum of 200 messages can be set from stations in one system.
5. Message indications are battery backed up and are not lost due to power failure or initialization of the sys-
tem.
6. In Multiple Console Operation, messages set by one Attendant can not be canceled by another Attendant.
7. Messages can be set to a station in any status condition (idle, busy, in Line Lockout, etc.).  Message indica-
tions are not provided when a Single Line Telephone handset is off-hook.
8. When a Multiline Terminal calls a station that is forwarded and then presses the MSG key, the message is
left at the station to which the call was forwarded.
9. When all stations in a hunt group are busy, messages set by a Multiline Terminal using the MSG key are
left at the called station.
10. Voice Mail Systems that provide in-band signaling for this purpose may be able to set Message Remind-
er(s).
11. Operating procedures and service conditions of a message waiting LED on Multiline Terminals without
LCD are the same as those of Single Line Telephones, except that the message waiting LED remains on
when the terminal is off hook.
12. To set Message Reminder service for Multiple Stations, set Message Reminder for the first station, wait for
feature dial tone, and then set the reminder for the next station.
13. The number of messages is displayed while the Multiline Terminal is in an idle state.
14. The number of messages displayed includes the setting of Message Waiting.  
						

							NEAX2000 IVS Business/Hotel/Data Features and Specifications
NDA-24158, Revision 2.8 Addendum-008
Page 213February, 1999
Message Waiting (Single/Multiple)
Message Waiting (Single/Multiple)
General Description
Message Waiting - Single Lamp
This feature allows the Attendant Console, Hotel/Motel (H/M) Front Desk Instrument, administrative station,
Voice Mail Systems (VMS) or Property Management System (PMS) terminal to light a lamp (on an
uninterrupted or interrupted basis) on a Single Line Telephone or Multiline Terminal to indicate a message is
waiting.
Message Waiting - Multiple Lamp
This feature allows the Attendant Console, Hotel/Motel (H/M) Front Desk Instrument, administrative station,
Voice Mail Systems (VMS) or Property Management System (PMS) terminal to light multiple line keys on a
Multiline Terminal, to indicate a message is waiting. This allows multiple individuals who share the same
Multiline Terminal to receive their own Message Waiting indication.
Voice Message Waiting
In addition to the lamp indication control, this feature also provides the Voice Message Waiting service that an
originating station user can set the Message Waiting with a prerecorded message by using the Digital
Announcement Trunk card (PN-2DATA).
•Voice Message Waiting - System
An originating station user can choose the prerecorded message to be set by dialing the message number
associated. The messages are recorded by the predetermined station.
•Voice Message Waiting - Individual
When setting Message Waiting, an originating station user announces the message to be recorded after
dialing the station number.
Station Application
All stations.
Operating Procedure
From the Hotel/Motel Front Desk Instrument
n  To set Message Waiting (Single and Multiple Lamp)
1. Press the MW key.
2. Dial the desired station number.
3. Press the SET key.
4. The above two steps can be repeated for additional stations.
5. Press the RELEASE (RLS) key.
n  To cancel Message Waiting (Single and Multiple Lamp)
1. Press the MW key.
2. Dial the desired station number. 
						

							NEAX2000 IVS Business/Hotel/Data Features and Specifications
Page 214Addendum-008 NDA-24158, Revision 2.8
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Message Waiting (Single/Multiple)
3. Press the RESET key.
4. The above two steps can be repeated for additional stations.
5. Press the RELEASE key.
n  To set Message Waiting while receiving ringback tone or busy tone
1. Press the MW key.
2. Press the SET key.
3. Press the RELEASE key. 
n  To cancel Message Waiting while receiving ringback tone or busy tone
1. Press the MW key.
2. Press the RESET key.
3. Press the RELEASE key.
From the Attendant Console
n  To set Message Waiting (Single and Multiple Lamp)
1. Dial the desired station number.
2. Press the MW key.
3. Press the START key.
4. Press the RELEASE key.
n  To cancel Message Waiting (Single and Multiple Lamp)
1. Dial the desired station number.
2. Press the MW key.
3. Press the RESET key.
4. Press the RELEASE key.
From an administrative station
n  To set Message Waiting (Single and Multiple Lamp)
1. Lift the handset and receive dial tone.
2. Dial the Message Waiting set access code (default *9).
3. Dial the desired station number and receive service set tone.
4. Restore the handset.
n  To cancel Message Waiting (Single and Multiple Lamp)
1. Lift the handset and receive dial tone.
2. Dial Message Waiting reset access code (default *9).
3. Dial the desired station number and receive service set tone.
4. Restore the handset.
Note:Property Management System (PMS) procedures will vary, depending on the locally provided PMS. 
						

							NEAX2000 IVS Business/Hotel/Data Features and Specifications
NDA-24158, Revision 2.8 Addendum-008
Page 215February, 1999
Message Waiting (Single/Multiple)
Voice Message Waiting - System
n  To record
1. Lift the handset and receive dial tone.
2. Dial the Voice Message - System record access code.
3. Dial the message number (0-9) and receive service set tone for 3 seconds.
4. Record the message.
5. Restore the handset.
n  To check
1. Lift the handset and receive dial tone.
2. Dial the Voice Message Waiting - System replay access code.
3. Dial the message number (0-9) and receive service set tone for 3 seconds.
4. Listen to the message.
5. Restore the handset.
n  To set
1. Lift the handset and receive dial tone.
2. Dial the Voice Messaging Waiting - System set access code.
3. Dial the message number (0-9) and receive feature dial tone.
4. Dial the desired station number and receive feature dial tone.
5. Repeat Step 4 for additional stations.
6. Restore the handset.
n  To cancel Voice Message Waiting - System to all stations
1. Lift the handset and receive dial tone.
2. Dial the Voice Message Waiting - System all stations cancel access code.
3. Dial the message number (0-9) and receive service set tone.
4. Restore the handset. 
n  To cancel Voice Message Waiting - System to an individual station
1. Lift the handset and receive dial tone.
2. Dial the Voice Message Waiting - System cancel access code.
3. Dial the station number and receive service set tone.
4. Restore the handset.
n  To retrieve a message from a Single Line Telephone
1. Lift the handset and receive dial tone.
2. Dial the Voice Message Waiting - System retrieve access code.
3. Listen to the message.
4. Restore the handset. 
						

							NEAX2000 IVS Business/Hotel/Data Features and Specifications
Page 216Addendum-008 NDA-24158, Revision 2.8
February, 1999
Message Waiting (Single/Multiple)
n  To retrieve a message from a Multiline Terminal
1. Press the SPKR key or lift the handset and receive dial tone.
2. Press the MSG key.
3. Listen to the message.
4. Press the SPKR key or restore the handset.
Voice Message Waiting - Individual
n  To set
1. Lift the handset and receive dial tone.
2. Dial the Voice Message Waiting - Individual set access code and receive feature dial tone.
3. Dial the desired station number and receive service set tone for 3 seconds.
4. Record the message.
5. Restore the handset.
n  To cancel
1. Lift the handset and receive dial tone.
2. Dial the Voice Message Waiting - Individual cancel access code and receive feature dial tone.
3. Dial the desired station number and receive service set tone.
4. Restore the handset.
n  To set while receiving ringback tone or busy tone or performing voice call
n  n  From a Single Line Telephone
1. Dial 8 (or depress the hookswitch and dial 8 for PB telephone and Voice Call); receive service set tone
for 3 seconds.
2. Record the message.
3. Restore the handset.
n  n  From a Multiline Terminal
1. Dial 8 or depress the function key of the Multiline Terminal; receive service set tone for 3 seconds.
2. Record the message.
0:00:03 PLS WAIT
1:34  PM   FRI  12
0:00:00 CARD#XXX
1:34  PM   FRI  12