NEC Neax 2000 Ivs Business/Hotel/Data Features And Specifications

							NEAX2000 IVS Business/Hotel/Data Features and Specifications
NDA-24158, Issue 2
Page 305
Uniform Call Distribution (UCD)
Busy In/Busy Out-UCD
count of abandoned calls
count of waiting calls
count of all busy calls
b) UCD station Peg count
count of answered calls
11. Upon initial installation, or after a system initializaation (reset), each agent must lift and restore handset (of
their station) to begin receiving calls for the UCD group.
Busy In/Busy Out-UCD
General Description
This feature allows an agent in a UCD group to log their station onto or off of the group.  This allows the system
to control whether a call directed to the pilot number of the UCD group goes to that station or not.  This prevents
incoming calls from being directed to stations at which no agent is available.
Station Application
Multiline Terminals and Single Line Stations.
Operating Procedure
To log off (busy out) of a UCD station
1. Lift the handset and receive extension dial tone.
2. Dial the log off (busy out - set) feature access code, or depress the LOG OFF key.
3. Restore the handset.
To log on (cancel busy out) to a UCD station
1. Lift the handset and receive extension dial tone.
2. Dial the log on (busy out - cancel) feature access code, or depress the LOG ON key.
3. Restore the handset.
Service Conditions
1. Any agent may log off (busy out) or log on (cancel busy out).  When an agent has activated log off (busy
out), any call targeted at the UCD group will bypass that agent.  Calls directed to the specific station number
will ring at the agent position.
2. The agent may originate calls while in log off (busy out) mode.
3. The agent can log off (busy out) their station while idle, or while on an incoming outside call.  When that
call is completed, the station is logged off (busy out). 
4. The agent can log on/off from the secondary extension by dialing the log on/log off feature access code.
The LOG ON/LOG OFF key is not available for the secondary extension. 
						

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Uniform Call Distribution (UCD)
Call Waiting Indication-UCD
Call Waiting Indication-UCD
General Description
This feature provides a visual indication when an incoming call to a UCD group is placed in queue, due to an
“all agents busy” condition.  An external relay controlled indicator or an LED on a Multiline Terminal can be
used to provide Call Waiting Indication.
Station Application
Multiline Terminals assigned with a Call Waiting (CW) Lamp.
Operating Procedure
No operating procedure is necessary.  Indication is automatic, once it is assigned.
Service Conditions
1. A PN-DK00 is required to provide the external relay control when an external indicator is used.
2. There is no limit to the number of appearances of a CW lamp assigned to Multiline Terminals.  One CW
lamp per group is available.
3. On a per system basis, the option is available to select how many calls in queue causes the CW lamp to flash.
Default setting is one.  The LED lights steady until the set threshold count is reached, at which time it begins
to flash.)
4. Provision of ringing on a CW key is controlled on a per station basis.
5. The interruption rate of the external relay control is programmable, on a per system basis, as follows:
• 30 IPM
• 60 IPM
• 120 IPM
•Steady
This interruption rate is the same as the rate used for TAS (Trunk Answer Any Station).
Delay Announcement-UCD
General Description
 This feature allows the system to provide a recorded announcement to an incoming caller placed in queue to a
UCD group.  A single announcement, or two separate announcements, can be provided.
Station Application
None.
Operating Procedure 
Operation is automatic, once system programming is assigned. 
						

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Uniform Call Distribution (UCD)
Hunt Past No Answer-UCD
Service Conditions
1. A Delay Announcement service can be provided for DIT, DID or a trunk call transferred by a station user
or the Attendant to a UCD Group.  Internal calls or station-to-station transferred calls to the UCD Group can
go into the UCD queue but do not receive the Delay Announcement.
2. The following configurations are available when using Delay Announcement:
a) After being in queue for a predetermined time, the caller receives a Delay Announcement, followed 
by Music-on-Hold (if provided), until an agent is available or the caller hangs up.
b) After being in queue for a predetermined time, the caller receives a Delay Announcement, followed 
by Music-on-Hold (if provided) for a programmed interval, then followed by repetition of the Delay 
Announcement.  This process repeats until an agent in the UCD group is available on the caller hangs 
up.
c) After being in queue for a predetermined time, the caller receives a first Delay Announcement, 
followed by Music-on-Hold (if provided).  After a pre-programmed interval, the caller then hears a 
second Delay Announcement, followed again by Music-on-Hold.  The second Delay Announcement 
and Music-on-Hold are then repeated at the pre-programmed interval time until an agent becomes 
available or the caller hangs up.
d) After being in queue for a predetermined time, the caller receives a first Delay Announcement 
followed by Music-on-Hold (if provided).  After a pre-determined interval time, the system checks to 
see if an overflow destination has been assigned for the incoming trunk route.  If assigned, and the 
destination is available (idle), the call overflows to the destination.  If not assigned, or the destination 
is busy, the call remains in queue for the predetermined interval time and the system then checks 
again for overflow assignment.  For the latter case, if repetition of first announcement is set, or second 
announcement is made available, that announcement will be played.
Note:Repeat of the first announcement or receipt of second announcement is only available when the overflow
destination for the trunk route is busy (not available).
3. Overflow out of queue causes the caller to be removed from the queue.  This means that if the overflow
destination (out of queue) is another UCD group, the caller is placed at the end of that queue (if all agents
are busy) and is no longer in queue for the first group.
4. One PN-2DATA (Digital Announcement Trunk) circuit (two per card) is required for each Delay An-
nouncement.
5. Delay Announcements cannot be shared between groups.   Each group must have their own set of Delay
Announcements.
6. Multiple PN-2DATA circuits may be assigned for 1st or 2nd Delay Announcement function to the same
UCD group, when warranted by high traffic rates into the group.
7. When a UCD station becomes available, the caller is immediately connected to the station, even if the re-
corded announcement is in progress.
8. Incoming call billing to the outside party starts when the first recorded announcement begins.
Hunt Past No Answer-UCD
This feature allows calls targeted at a UCD group to hunt past an agents station , after a no answer condition, if
the agent forgets to log off of the group and the agent is unable (or not available) to answer the call. 
						

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Uniform Call Distribution (UCD)
Immediate Overflow-UCD
Station Application
Multiline Terminals and Single Line Stations.
Operating Procedure
Refer to the Call-Forwarding-No Answer Features and Specifications for details on setting the No Answer for-
warding condition.
Service Conditions
1. This feature uses Call Forwarding-No Answer (to another UCD member) to enable a call to an agent that
fails to answer, to hunt past that agent, to the next agent.
2. Calls directed to the agents primary extension number will also forward (or a no-answer condition) to the
next agent.
3. It is recommended, when this feature is used, that the Call Forward-No Answer and the Call Forward-Busy
features be separately assigned (use different access codes and keys).
Immediate Overflow-UCD
General Description 
This feature allows a call directed to a UCD group to immediately overflow to another UCD group, upon en-
countering an “all agents busy” condition.
Station Application
All UCD Pilot Stations.
Operating Procedure
Refer to the Call Forwarding-Busy Features and Specifications for details on setting the forwarding when busy
condition.
Service Conditions
1. This feature uses the Call Forwarding-Busy feature (set on the UCD pilot extension) to immediately forward
the call to another UCD group, upon encountering an all busy condition in the first group.
2. This feature works if the overflow destination is a UCD pilot number.
3. When a call has terminated to UCD group A, and all station in group A are busy, and group B is assigned
as the overflow destination (using Call Forward - Busy), the call is transferred to group B.  When all the
stations are busy in group B, the call queues onto UCD group A.
4. One overflow group can be provided for each UCD group.
5. Overflow is performed only once. 
						

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Uniform Call Distribution (UCD)
Priority Queueing-UCD
Priority Queueing-UCD
General Description
This feature allows the system to prioritize incoming calls by trunk route and on a per station basis, when the
call enters a UCD queue.  When a call is a considered as priority it is placed at the beginning of the queue.
Station Application
Not Applicable.
Operating Procedure
No manual operation is required.
Service Conditions
1. Priority queuing is available on incoming trunk calls.  Queue priority is determined on a trunk route, or for
DID Calls, on a station number, basis.
2. If two (or more) priority type calls occur at the same time, the system will place them in queue in a first-in-
first-out order.
Queue Size Control-UCD
General Description 
On incoming DID/Tie line calls, the system can be assigned a threshold which limits the number of calls in
queue.  When the queue size threshold is exceeded, incoming callers are connected to busy tone.
Station Application
Not Applicable.
Operating Procedure
No manual operation is required. 
						

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Uniform Call Distribution (UCD)
Silent Monitor-UCD
Service Conditions
1. The maximum number of queuing in each UCD group (hereinafter called Queue Size) can be specified by
the system data.  When the number of queuing calls reaches the preassigned queue size, new calls receive
Busy Tone.  Depending on the queue size, the Overflowed UCD call indication on a Multiline Terminal or
on the external indicator is provided as shown below:
Queue Size assigned by system data = S Number of queuing calls = N
Silent Monitor-UCD
General Description
This feature provides the UCD group supervisor with the ability to monitor a call to a UCD agent.  The silent
monitor function gives no indication (as an option) to either the agent or the calling party.
Station Application
All UCD group agents can be monitored. All UCD group supervisors can monitor.
Operating Procedure
To monitor a conversation/to cancel monitoring (Supervisor only):
1. Lift the handset, or depress the SPKR key, and receive extension dial tone.
2. Dial the monitor feature access code, or depress the MONITOR key.
3. Dial the extension number to be monitored.
4. Monitor the conversation via the handset or the speaker.
5. Restore the handset, or depress the SPKR key to cancel monitoring.
Note:Monitoring telephone conversations may be illegal under certain circumstances and laws.  Consult a le-
gal advisor before implementing the monitoring of telephone conversations.  Some federal and state laws
require a party monitoring a telephone conversation to use beep-tone(s), to notify all parties to the tele-
phone conversation, and/or obtain consent from all parties to the telephone conversation.  Some of these
laws provide strict penalties for illegal monitoring of telephone conversations.
Service Conditions
1. Service feature class is used to control which stations are agents and which are supervisors.
2. The default setting in system programming is that one tone is sent to both parties when the monitoring fea-
ture is used.  As an option, this tone may be disabled, on a per system basis.
3. The Silent Monitor feature uses a 3-party conference circuit.  Therefore, a maximum of 16 monitors can
occur simultaneously, in conjunction with any normal Conference (Three/Four party) in progress.
CONDITIONSLAMP INDICATION
Multiline Terminal External Indicator
S = 1 Steady on red Lamp on
1
 £ N < S
(S 
¹ 1)Steady on red Lamp off
S
 £ N
(S 
¹ 1)Flashing red Lamp on 
						

							NEAX2000 IVS Business/Hotel/Data Features and Specifications
NDA-24158, Issue 2
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Uniform Numbering Plan (UNP) - Voice and Data
Uniform Numbering Plan (UNP) -
Voice and Data
General Description
In the numbering plan for a network to be configured through the use of Tie Lines, a Uniform Numbering Plan
(UNP) is employed.  When UNP is employed, a station user from any PBX within the network can call a desired
party by using a uniform dialing method based on the UNP.
Station Application
All stations.
Operating Procedure
The following describes two applications of the UNP:
a) Station Number
As shown in Figure 1, all the stations of each PBX connected using Tie Lines are assigned a Station
Number of 3 or 4 digits, and the location of the PBX can be identified by the first two digits of the Sta-
tion Number.
When this numbering plan is employed, a station user from any PBX within the network can call a de-
sired party using a uniform dialing method.
b) Office Code and Station Number
When this numbering plan is employed, each PBX in the network is assigned a 1, 2, or 3-digit Office
Code and each station in the PBX is assigned a 2, 3, or 4-digit Station Number, as shown in Figure 2.
Normally, when calling another station, the calling station dials as follows:
P+/- xxx- xxxx
Access
CodeOffice
CodeStation
Number
+: 2nd DT
-: No Tone
x: 0 - 9
p: 0 - 9 
						

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Uniform Numbering Plan (UNP) - Voice and Data
Figure 1.  Numbering Plan - Station Numbers
•  1st 1 or 2 digits indicate the OFFICE LOCATION
NEAX2000 IVS
(Main office)NEAX2000 IVS
(Satellite office)
NEAX2000 IVS
(Tributary office)
Public
Network
Public
Network
4XXX
51XX
6XXX
54XX
52XX
53XX 
						

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Uniform Numbering Plan (UNP) - Voice and Data
Figure 2.  Numbering Plan - Office Code and Station Numbers
Service Conditions
1. In case of pattern (a), the location of the PBX is identified by either the first digit, or first 2 digits, of the
Station Number.
* Office code
NEAX2000 IVS
(Main office)NEAX2000 IVS
(Satellite office)
NEAX2000 IVS
(Tributary office)
Public
Network
Public
Network
XXXX
XXXX
XXXX
XXXX
XXXX
XXXX
222*
233*
244* 
						

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Uniform Numbering Plan (UNP) - Voice and Data
2. In case of pattern (b), the total number of digits of the Access Code plus the Office Code can be a maximum
of 4, which must be assigned within the network.  However, assignment of station numbers of different
lengths is allowed, as shown below:
Example: 8-222-4XXX
8-222-3XX
8-244-4XXX
8-244-2XX
8-233-3XXX
8-233-4XX
3. In case of Pattern (b), within the same PBX, a station-to-station call can be performed only by dialing the
Station Number.
4. For outgoing calls from a Data Port using a DATA key on a Multiline Terminal, a voice call must be es-
tablished first, then data can be activated. 8
 - XXX - XXXX
Station number (1 to n digits)
Office code
Access codeUp to 4 digits total