Lucent Technologies DEFINITY® Enterprise Communication Server Release 8.2 Reports Guide

							DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-505  Issue 1
April 2000
System Printer and Report-Scheduler 
2-11 Report Scheduler 
2
Remove Command 
Th e  remove report-scheduler
 c ommand  is used  to remove a rep ort from the 
Rep ort Sc hed uler. To disp lay this sc reen, enter the remove report-scheduler 
xx 
c ommand , where xx c orresp ond s to the Job  Id . Screen 2-6
 d ep ic ts this sc reen. 
Table 2-5
 d esc rib es the d ata field s for the sc reen. Print 
IntervalThe three p ossib le op tions are immed iate, sc hed uled , and  
d eferred. If the p rint time of a report is c hang ed so its 
sc hed uled  time now falls insid e the c urrent 15-minute time 
interval (that is, the Job  Status field  c hang es from waiting  to 
p rint-next), the rep ort is not p rinted  in the c urrent interval. But, 
the rep ort is p rinted  d uring  the next sc hed uled  time interval. As 
a c ontrast, if a rep ort sc hed uled  for some time interval (other 
than the c urrent 15-minute time interval) has its p rint interval 
c hang ed from sc hed uled  to immed iate, the report is p rinted  
immed iately.
Print 
TimeWithin a given hour rep orts c an b e sc hed uled  at 15-minute 
intervals (that is xx:00, xx:15, xx:30, xx:45). This field  may b e 
c hang ed as d esired . The system p rinter req uires sig nific ant 
switc h p roc essor resourc es; therefore, it is important that the 
rep orts b e sc hed uled  for off-p eak hours. Furthermore, you 
shout not sc hedule all rep orts for the same hour and time 
interval, b ut stagg er them ac ross multip le off-p eak time 
intervals. If, b ec ause of p rinting  volume or other p rob lems, a 
rep ort is not p rinted within 4 hours of its sc hed uled  time interval, 
it is not p rinted  until its next sc heduled time interval. This is a 
4-hour (non-ad ministrab le) limit.
Days of 
WeekOn a p er-day basis, an n ind ic ates the rep ort is not to b e 
p rinted  that d ay; a y ind ic ates the rep ort is to b e p rinted  that 
day. This field can be changed as desired. Selecting an n for all 
seven days of the week effec tively d isab les a sc hed uled  
p rinting of a rep ort.
Table 2-4. Change Report Scheduler Screen  — Continued
Field Description
Continued on next page 
						

							DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-505  Issue 1
April 2000
System Printer and Report-Scheduler 
2-12 Report Scheduler 
2
.
Screen 2-6. Remove Report Scheduler 
NOTE:
All field s are d isp lay-only. Onc e the user verifies the id entified  rep ort is the 
one to b e removed , it is then nec essary to p ress 
RETU RN. Following  this 
ac tion, the system waits for the next c ommand .
Table 2-5. Remove Report Scheduler Command Screen
Field Description
Job Id
The uniq ue id entifier for the rep ort. The Job Id  assig ned  b y 
the system is the lowest numb er from 1 to 50 not already in 
use.
Job Status
This is a display-only field . It identifies the p rint status of the 
report. The four p ossib le states are:
nWaiting — Ind ic ates the rep ort is not sc hed uled  for any 
ac tivity d uring  the c urrent 15-minute time interval.
nPr in t -N e x t — Ind ic ates the rep ort is sc hed uled  to p rint 
within the c urrent 15-minute time interval.
nPr in t in g — Ind ic ates the report is c urrently p rinting .
nPr in t e d — Ind ic ates the rep ort has suc c essfully p rinted 
d uring  the c urrent 15-minute time interval.
Command
This is a d isp lay-only field . It displays the ACTION, OBJECT, 
and  QUALIFIER entered  when the report was sc heduled.
Print 
IntervalThe three possible op tions are immed iate, sc hed uled , and 
deferred.
Print Time
Within a given hour, reports can be scheduled at 15-minute 
intervals (for examp le, xx:00, xx:15, xx:30, xx:45).
Days of 
WeekOn a p er-d ay b asis, an n ind ic ates the rep ort is not to be 
printed that day; a y indicates the report is to be printed that 
d ay. Selec ting  an n for all seven d ays of the week effec tively 
disables a report from printing.
remove report-scheduler 23                                              Page 1
   Report Scheduler
Job Id: 23                        Job Status: printed
Command: list bcms agent 7000 time start 08:00 stop 12:00
Print Interval: scheduled
Print Time: 19:15
Sun: n    Mon: y    Tue: n    Wed: y    Thu: n    Fri: y    Sat: n 
						

							Traffic Data Analysis 
3-1 How This Chapter Is Organized 
3
DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-505  Issue 1
April 2000
3
Traffic Data Analysis
How This Chapter Is Organized
This c hapter d esc rib es all of the traffic  measurement reports, exc lud ing  history, 
p roc essor oc c upanc y, and  sec urity rep orts. The rep orts are in alp hab etic al 
ord er. Eac h rep ort d esc rip tion inc lud es the following  elements:
nAn exp lanation of the report
nThe full c ommand  used  to c all up the rep ort (elements of the c ommand  
may b e ab breviated  as long  as they are uniq ue), inc lud ing  a d esc rip tion of 
any req uired  field s and  op tions
nAn illustration of a typ ic al rep ort sc reen
nA tab le that d efines all field  lab els in the rep ort and , when ap p rop riate, a 
“Sug g ested Actions”  list
The following rep orts are provid ed :
nAttendant
. Desc rib es the traffic  measurements and  p erformanc e rep orts 
for attend ant g roup s and  attendant p ositions and  p rovid es an analysis of 
the d ata provid ed  in the rep orts.
nAutomatic Circuit Assurance
. Desc rib es the p arameters and  
measurements rep orts for the Automatic  Circ uit Assuranc e (ACA) feature.
nARS/AAR/UDP Route Pattern Measurements
. Describ es the 
measurements selec tion sc reen and  routing  p attern measurements rep ort 
for the Automatic  Route Selec tion (ARS), Automatic  Alternate Routing  
(AAR), and  User Datag ram Protoc ol (UDP) features and  p rovid es an 
analysis of the d ata p rovid ed  in the measurements rep ort.
nCall Rate
. Desc rib es the Call Rate measurements and  summary rep orts 
availab le with DEFINITY systems.
nCall Summary
. Lists the numb er of c omp leted  c alls for the last 24 hours. 
						

							DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-505  Issue 1
April 2000
Traffic Data Analysis 
3-2 How This Chapter Is Organized 
3
nCall Coverage Measurements
. Describes the Principal Coverage and 
Coverag e Path measurement rep orts availab le with DEFINITY systems.
nDS1 Link Performance Measurements
. Describes performance 
measurements for DS1 links. The reports available inc lud e d etailed  log  
and  summary rep orts.
nDS1 Converter Link Performance Measurements
. Describes 
p erformanc e measurements for DS1 Converter links. The rep orts availab le 
inc lud e d etailed  log  and summary rep orts.
nEmergency Access Calls
. Trac ks emerg enc y c alls b y extension, event, 
type of c all, and  time of d ay. This report prints in the system journal p rinter 
with name, time and  event c od e (attend ant c risis alert).
nHunt Groups
. Lists the hunt g roup s on your system. Desc rib es the traffic  
measurements, p erformanc e, and  status rep orts for Automatic  Call 
Distrib ution (ACD)/Uniform Call Distrib ution (UCD)/Direc t Dep artment 
Calling  (DDC) Hunt Groups and  p rovid es the analysis of the d ata p rovid ed  
in the rep orts.
nLAN Performance Measurements. Desc ribes the p erformanc e 
measurements report for traffic over ethernet or ppp LAN connections. 
nLAR Route Pattern Measurements. Desc rib es the route p attern 
measurements rep ort for the Look Ahead  Routing  feature. 
nLogins
. Desc rib es the log in ID information for eac h system user.
nModem Pool Groups
. Desc rib es the traffic  measurements rep ort for 
modem pool groups.
nMultimedia
. Desc rib es the traffic  measurement rep orts used  to d etermine 
multimed ia traffic resources.
nPerformance Summary
. Desc rib es the traffic  measurements 
Performance Summary report.
nPort Network /Load Balance
. Desc ribes the Bloc kag e Stud y rep ort whic h 
p rovid es information on load ing and  b loc king  for eac h p ort network as 
well as b etween switc h nod e p airs; and  the Load  Balanc e rep ort whic h 
p rovid es information on load  and balanc e for eac h p ort network and 
indic ations of the sourc e of the load .
nSystem Status
. Desc rib es the System Status rep orts, whic h p rovid e an 
overall view of how the system is p erforming .
nTone Receiver
. Desc rib es the Tone Rec eiver Summary and  Tone 
Rec eiver Detailed  Measurements rep orts whic h d isp lay traffic  d ata for 
tone receivers.
nTraffic Summary
. Desc rib es the Traffic  Measurements Summary rep ort. 
						

							DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-505  Issue 1
April 2000
Traffic Data Analysis 
3-3 General Information about Reports 
3
nTrunk Groups
. Desc rib es the traffic , outag e, lig htly used  and  
measurements/selection rep orts, call-b y-c all (CBC), p erformance and  
status rep orts for Trunk Group s; it also p rovid es the valid ation and  analysis 
of the d ata p rovid ed  in the rep orts.
nWideband Trunk Groups
. Desc rib es the Wid eb and  Trunk Group  
Summary and  Hourly rep orts and  the Wideb and  Trunk Group  Selec tion 
sc reen.
General Information about Reports
Report Screen Fields
Switch Name 
The Switc h Name field  ap p ears at the top  left of all the traffic  d ata analysis 
sc reens, just below the c ommand . The field value is a 20-c harac ter string  
ad ministered  b y the c ustomer that uniq uely d efines the switc h b eing  measured .
Time and Date 
The time and  d ate the rep ort is req uested displays at the top  rig ht.
When a q uestion mark ap p ears in the time field s, three possible exp lanations 
exist.
1. The attend ant p resses start immed iately followed  b y p ressing  c anc el.
2. Pressing  start and  letting c alls time-out after ten sec ond s.
3. No staffing , b ut making  c alls.
Measurement Hour 
The Measurement Hour field  d isp lays the starting  time (using  a 24-hour c loc k) of 
the hour during  whic h the d ata was rec ord ed .
Changing the Time
If you c hang e the time, the hour in whic h the time was c hang ed  is shown on the 
measurements rep orts as hh**
. 
						

							DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-505  Issue 1
April 2000
Traffic Data Analysis 
3-4 Attendant Group Reports 
3
Attendant Group Reports
The Attend ant Group  rep orts are used  to assess the q uality of servic e p rovid ed  
to c ustomers c alling  throug h the Listed  Direc tory Numb ers, and  to fac ilitate the 
manag ement of the attend ant g roup  so it is neither under- nor over-staffed .
The Attend ant Group  Measurements c onsist of two rep orts: The Attendant Group  
rep ort p rovid es hourly traffic  measurements for the Attend ant Group  as a whole. 
The Attend ant Positions rep ort g ives p eak ind ivid ual Attend ant Position 
Measurements.
Both rep orts are availab le as PEAK rep orts for yesterd ay’s p eak hour, tod ay’s 
p eak hour, and  the last hour. A p eak hour is the hour within a 24-hour p eriod  with 
the g reatest usag e (Time Talk
 plus Time Held
) for the sp ec ified  d ay.
Hourly data for the entire attend ant g roup  c an be ob tained  b y p olling  the 
Attend ant Group  rep ort on an hourly basis.
Attendant Group Report
Command
To d isp lay the Attend ant Group  rep ort: 
1. Type list measurements attendant group [print/schedule]
 and  p ress 
RETU RN.
Options: The print
 and  schedule
 op tions are availab le for this c ommand .
Screen
Screen 3-1 shows a typ ic al sc reen for the Attend ant Group  report. Table 3-1 
d esc rib es the d ata field s p resented  in the Attend ant Group  rep ort. 
Screen 3-1. Attendant Group report 
list measurements attendant group                                       SPE A
Switch Name: Cust_Switch_Name                  Date: 4:47 pm WED NOV 27, 19xx
   ATTENDANT GROUP MEASUREMENTS
Grp  Meas  --------- Calls ---------  ----- Time ----  Time  Speed
Siz  Hour  Ans  Abnd Qued H-Abd Held  Avail Talk Held  Abnd  Ans(sec)
0 0 0 0   0    0  0  0 0  0 0     0     YEST PEAK
10 1200 1006 0  0  0     0     212   76   0 0 0     TODAY PEAK
10 1500 1007 0    0    0  0    224  64  0    0 1     LAST HOUR 
						

							DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-505  Issue 1
April 2000
Traffic Data Analysis 
3-5 Attendant Group Report 
3
Table 3-1. Attendant Group Report 
Field Description
Grp Siz
Group  Size. The numb er of attend ant p ositions (c onsoles) 
ad ministered  for the g roup s.
Meas Hour
Measurement Hour. The hours rep resented are ind ic ated  b y 
the lab els in the rig ht-hand  c olumn (YEAS PEAK — the hours of 
yesterd ay’s p eak activity, TODAY PEAK — tod ay’s p eak 
ac tivity, and  LAST HOUR — the last hour ac tivity).
NOTE:
A pair of asterisks in the minute p ortion of the 
measurement hour ind ic ates the switc h time was 
c hang ed  d uring  the measurements interval. All 
measurement d ata for this interval is set to zero.
Calls Ans
Calls Answered. The numb er of c alls answered by all ac tive 
attend ants d uring the measurement hour. With Total Usag e 
and  Calls Answered , you c an d etermine the Averag e Work 
Time (AWT), whic h is the time it takes an attend ant to hand le a 
c all (refer to ‘‘Data Analysis Guidelines’’ on page 3-15
).
Calls p lac ed  to ind ivid ual attend ant extensions or that route to 
an attend ant via a hunt g roup do not inc rement the 
Calls Ans 
c ounter.
Calls 
Aband
Calls Ab and oned. The number of c alls that ring  an attend ant 
g roup  and  d rop  (the c aller hang s up ) b efore an attend ant 
answers. Where ap p lic ab le, this total inc lud es c alls ab and oned 
from the attend ant q ueue b efore answered . A c all ab and oned  
after p lac ed  on hold  is 
not inc lud ed in this measurement, 
b ec ause it is alread y ad ded  to the c alls answered  
measurement.
Suggested Action:
 Ob serve times d uring  whic h the c alls 
ab and oned  numb er may b e higher than d esirable, and  then 
sc hed ule ad d itional attend ants in the g roup  as needed  d uring 
the ind ic ated  times. Also, see “ Perc ent Oc c up anc y,”  loc ated  
und er ‘‘Data Analysis Guidelines’’ on page 3-15
.
Continued on next page 
						

							DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-505  Issue 1
April 2000
Traffic Data Analysis 
3-6 Attendant Group Report 
3
Calls 
QuedCalls Queued. The total number of c alls placed in the attendant 
q ueue (d elayed ) b ec ause no attend ants are availab le. Calls 
remain in the q ueue:
nUntil an attendant b ec omes availab le and  the c all is 
c onnec ted .
nUntil the c aller, while waiting  in the q ueue, ab and ons the 
call (hangs up) before an attendant is available. See 
“Suggested Action”  in the description of the Calls Aband
 
field .
nThe c all c overs to another p oint in a c overag e p ath.
Calls 
H-Abd
Calls Held -Ab and oned. The numb er of c alls that aband on 
while the c aller is in hold  mod e. Held  c alls whic h time out and  
re-alert are inc lud ed  in the held -ab and oned  c all c ount.
Suggested Action:
 If this numb er is d etermined to b e 
exc essive, you should  investig ate and  attemp t to id entify the 
reasons.
Calls 
Held
Calls Held. The number of c alls answered  b y the attend ant 
g roup  and  sub seq uently p lac ed  on hold  b y the attend ant 
g roup .
Time 
Avail
Ti m e  A v a i l a b l e. The time d uring  whic h the “ p os avail”  lamp  is lit 
on all attend ant c onsoles, and  the attend ants are not talking  on 
c alls b ut are availab le to hand le new c alls. Measured in 
Centum 
(Hund red ) Call Sec ond s or 
CCS.
NOTE:
An attend ant c an have c alls on hold  and still b e availab le.
For examp le, if two attend ants are availab le for 15 minutes 
eac h during  the measurement hour, the total available time 
would  b e 30 minutes or 18 CCS (0.5 hour X 36 CCS p er hour).
Table 3-1. Attendant Group Report  — Continued
Field Description
Continued on next page 
						

							DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-505  Issue 1
April 2000
Traffic Data Analysis 
3-7 Attendant Group Report 
3
Time 
Avail 
(cont.)Consoles may b e administered  either with their own uniq ue 
extension numb er or without any extension numb er. For the 
“ with extension numb er”  c ase, traffic  measurements for 
outg oing  c alls and  inc oming  c alls to the extension are allotted  
to the c onsole’s extension numb er and  not to the attend ant 
g roup . For the “ without”  c ase, all traffic  measurements are 
allotted  to the attend ant g roup . The time the c onsole is on 
outg oing  c alls is not inc lud ed  in the attend ant g roup ’s Time 
Avail measurement.
Attend ants are not availab le and do not ac c umulate time 
availab le when:
nThe p osition is in Night Servic e
nThe p osition was b usied-out
nThe headset is unplugged
nThe attend ant is servic ing  a c all
Suggested Actions:
1. If the Time Avail p lus Time Talk field s total to a numb er less 
than 36 CCS X the numb er of attend ants, then some of the 
attend ant p ositions are not staffed  for the measurement 
hour. If this is a p rob lem, then it is ap p ropriate to staff 
ad d itional positions d uring  the b usy hour(s).
2. If the Time Avail p lus Time Talk field s eq ual 36 CCS X the 
numb er of attend ants, then any time availab le is id le time or 
time not sp ent on c alls. A larg e numb er for the Time 
Avail
 field  ind ic ates a low oc c up anc y. If this is a p rob lem, 
then it is ap p rop riate to red uc e the numb er of attend ant 
p ositions that are staffed. Staffed  time is usually very c lose 
to the sum of the Time Avail and  Time Talk field s.
Table 3-1. Attendant Group Report  — Continued
Field Description
Continued on next page 
						

							DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-505  Issue 1
April 2000
Traffic Data Analysis 
3-8 Attendant Group Report 
3
Time Talk
Also referred to as Talk  Time. The total time, d uring  the 
measurement interval, attend ant(s) are ac tive or talking  on a 
loop  (measured  in CCS).
Talk time is not started  until the c all is answered  b y the 
attend ant. The d uration of time b etween the c all terminating  at 
the attend ant c onsole and when the c all is answered is not 
ac c umulated  as either 
Avail Time or Tal k Tim e.
Calls sp lit b y the attend ant d o not ac c umulate talk time from 
the p oint when the attend ant presses the start b utton until the 
c all is p lac ed .
Calls routed  to an attend ant via a hunt g roup  are treated  as 
c alls to the attend ant extension and  therefore d o not 
ac c umulate talk time.
NOTE:
An attend ant c an have up  to six c alls on hold  at any one 
time. However, eac h attend ant c an only b e ac tive on one 
loop  at a time.
Suggested Action:
 If talk time is ac c ep tab le, b ut one or more 
of the other measurements are unac c ep tab le, then all 
p arameters should  b e stud ied  in ord er to identify what should  
b e c hang ed  (the numb er of c onsoles, numb er of attend ant 
p ositions staffed , attend ants sc hed ule, faulty trunks, and  
so on).
Table 3-1. Attendant Group Report  — Continued
Field Description
Continued on next page