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Lucent Technologies DEFINITY® Enterprise Communication Server Release 8.2 Reports Guide
Lucent Technologies DEFINITY® Enterprise Communication Server Release 8.2 Reports Guide
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History Reports 6-1 History Reports 6 DEFINITY Enterprise Communication Server Release 8.2 Reports Guide 555-233-505 Issue 1 April 2000 6 History Reports History Reports This c hapter d esc rib es the History (rec ent c hang es) and Ac c ess Sec urity Gateway Session History rep orts. You c an view or p rint a History rep ort of the most rec ent ad ministration and maintenanc e c hanges. The History rep ort also lists eac h time a user log s in or off the system. This rep ort is used for d iag nostic , information, or sec urity p urp oses. The system maintains a log in a software b uffer of the most recent ad ministration and maintenanc e c ommand s. This log is c alled the transac tion log . Command s must b e d ata affec ting and suc c essfully entered to save in the transac tion log . The d ata-affec ting c ommand s are c alled d ata c ommand s. The transac tion log displays or p rints as the History rep ort when you enter the list history or list history print c ommand at the manag ement terminal or a remote terminal. This rep ort c an b e g enerated b y any log in with d isp lay ad ministration and maintenanc e-d ata p ermissions. You c an also view or p rint an Ac c ess Sec urity Gateway Session History rep ort of all session estab lishment and rejec tion events assoc iated with users ac c essing the system ad ministration and maintenanc e interfac e throug h Ac c ess Sec urity Gateway (ASG). This rep ort c ontains the last 500 session log entries for the G3si and 1250 session log entries for the G3r. The Ac cess Security Gateway Session History rep ort d isp lays or p rints when you enter the list asg-history or list asg-history [print/schedule] c ommand . This rep ort c an only b e g enerated b y a log in with the sup er-user permissions.
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DEFINITY Enterprise Communication Server Release 8.2 Reports Guide 555-233-505 Issue 1 April 2000 History Reports 6-2 History Reports 6 Data Commands With the exc ep tion of log in and log off, only those ad ministration and maintenanc e c ommand s that c hang e the d ata state assoc iated with any ob jec t and q ualifier are maintained in the transac tion log . For example, the list change station 3600 c ommand c hang es the state of the translation d ata and so is c lassified as a d ata c ommand and entered in the log . However, the c ommand display station 3600 d oes not c hang e the state of the translation d ata and is not entered in the log . The following c ommands are c lassified as d ata c ommand s and are saved in the transac tion log : The following c ommand s are not c lassified as d ata c ommand s and are not saved in the transac tion log : ncopy ndownload nget nlist, d isp lay, status nload , restore nmonitor nrp (read p hysic al) nup load nadd, change, remove, duplicatenrecycle nbackupnrefresh nb usyout, releasenrestart nc anc elnsave nclearnset, reset nc onfig urenstart nenable, disablentest nformatnupgrade nlog in/log offnwp (write p hysic al) nmark
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DEFINITY Enterprise Communication Server Release 8.2 Reports Guide 555-233-505 Issue 1 April 2000 History Reports 6-3 History Report 6 History Report The History rep ort c ontains assoc iated d ata saved in the transac tion log for every d ata c ommand. This d ata inc lud es: nDate and Time nPo r t nLog in nAc tion, Ob jec t, and Qualifier Command The History rep ort d isp lays or p rints d ata c ommand s in last in, first out ord er. To d isp lay the History rep ort: 1. Type list history and press RETU RN. To p rint the History rep ort: 1. Type list history print and p ress RETU RN. Screen Screen 6-1 shows typ ic al outp ut for the History rep ort. Table 6-1 describes the d ata field s p resented in the History rep ort. Screen 6-1. History report HISTORY Date of Loaded Translation: 9:53pm Wed Jul 13, 1994 Date Time Port Login Actn Object Qualifier 07/18 12:34 1A0301 tti-m cha station 4000 07/18 12:23 1B0401 psa-a cha station 4003 07/16 09:44 2B0608 tti-s cha station 4003 07/16 09:22 1D0708 psa-d cha station 4055 07/15 15:25 EPN cust cha station 507 07/15 15:19 NET cust cha system-param features 07/15 15:18 NET inads dup station 20001 start 30001 call count 8 07/15 15:16 EPN cust add station 507 07/15 15:15 EPN ncust logn 07/15 15:09 NET cust add station 505 07/15 15:06 NET cust cha station 504 07/15 15:04 EPN cust add station 504 07/15 15:02 NET cust add station 503 07/15 15:01 NET cust add station 502 07/15 14:56 NET cust add station 501 07/15 14:23 EPN cust cha dialplan
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DEFINITY Enterprise Communication Server Release 8.2 Reports Guide 555-233-505 Issue 1 April 2000 History Reports 6-4 History Report 6 Table 6-1. History report field descriptions Field Description Date of Loaded TranslationThe time and d ate the translation is saved on tap e. When a translation is saved on tap e, b y entering the save translation c ommand , the time and d ate of the save is log g ed on the tape. Whenever the system is c old started or reb ooted , the transac tion log is load ed from the tap e and the time and d ate are inc luded on the History Rep ort, for examp le, “ 9:53 p m Wed Jul 13, 1994. DateThe d ate the d ata c ommand is entered (for example, 07/18). TimeThe time the d ata c ommand is entered (for examp le, 12:34). PortThe p ort, or g roup of p orts, to whic h the user is c onnec ted . Users are g rouped as follows: G3c si and G3si Port Typ es nMGR1 - direct system access port connection nINADS - d ial up p ort nEPN - Exp ansion Port Network c onnec tion nNET - Network Controller inc oming /outg oing system ac c ess p ort nPHONE - loc al extension G3r Port Typ es nSYSAM-LCL - direct system access port connection nSYSAM-RMT - d ial up p ort nMAINT - maintenanc e b oard RS-232 c onnec tion nSYS-PORT - inc oming /outg oing system ac c ess p ort nPHONE - loc al extension G3c si, G3si, and G3r Port Typ es XXXXXX - ac t ual p s a/ t t i p or t ( f o r ex am p le, 1 A0 301 ) t h e phone is either sep erating from or merg ing to. Continued on next page
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DEFINITY Enterprise Communication Server Release 8.2 Reports Guide 555-233-505 Issue 1 April 2000 History Reports 6-5 History Report 6 LoginThe system log in of the user entering the data c ommand (for examp le, cust). If the p ort type is a p sa/tti port, the c ooresp ond ing log in will b e one of the following : np sa-a—p sa assoc iate npsa-d—psa disassociate ntti-m—tti merg e ntti-s—tti seperate Note that these log ins assoc iated with the p ort typ e will not ap p ear on the Log in rep ort. ActionThe first c ommand word entered —spec ifies the op eration to be performed. ObjectThe sec ond c ommand word or word s entered —sp ec ifies the ob jec t to b e ac ted on (for examp le station , trunk group ). QualifierThe third c ommand word or words entered —one or more word s or d ig its used to further id entify or c omp lete the ob jec t (for examp le, 1120 [ the station numb er] ). Table 6-1. History report field descriptions — Continued Field Description Continued on next page
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DEFINITY Enterprise Communication Server Release 8.2 Reports Guide 555-233-505 Issue 1 April 2000 History Reports 6-6 Access Security Gateway Session History Report 6 Access Security Gateway Session History Report The Ac cess Security Gateway Session History rep ort log s all session estab lishment and rejec tion events assoc iated with users ac c essing the system ad ministration and maintenanc e interfac e throug h Ac c ess Sec urity Gateway (ASG). This rep ort emulates the d ata p rovid ed in the DEFINITY ECS History rep ort, and also c ontains information on whether the session was ac c epted or rejec ted b y ASG, and if rejec ted , the reason for the rejec tion. This rep ort is ac c essib le only if, on the System-Parameters Customer-Op tions sc reen, the Ac c ess Sec urity Gateway (ASG) field is set to y. Command To d isp lay the Ac cess Security Gateway Session History report: 1. Type list asg-history and p ress return. To p rint the Access Security Gateway Session History rep ort: 1. Type list asg-history [print/schedule] and p ress return. Options: The print and schedule op tions are availab le with this command. Screen Screen 6-2 shows typ ic al outp ut for the Ac c ess Sec urity Gateway Session History rep ort. Table 6-2 describes the data fields presented in the Access Sec urity Gateway Session History rep ort. Screen 6-2. Access Security Gateway Session History report ACCESS SECURITY GATEWAY SESSION HISTORY Date Time Port Login Status 01/06 12:45 SYSAM-RMT csand AUTHENTICATED 01/05 01:32 SYSAM-LCL jsmith REJECT-BLOCK 01/05 12:33 SYSAM-RMT ajones REJECT-EXPIRE 01/03 15:10 SYSAM-RMT swrigh REJECT-PASSWORD 01/02 08:32 SYSAM-LCL jsmith REJECT-INVALID 01/02 07:45 SYSAM-RMT mehrda REJECT-RESPONSE
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DEFINITY Enterprise Communication Server Release 8.2 Reports Guide 555-233-505 Issue 1 April 2000 History Reports 6-7 Access Security Gateway Session History Report 6 Table 6-2. Access Security Gateway History report field descriptions Field Description DateIndic ates the d ate of the session estab lishment or rejec tion. The d ate d isp lays in the mm/d d format where mm = month and dd = day. TimeIndic ates the time of the session estab lishment or rejec tion. The time d isp lays in the hh:mm format where hh = hour and mm = minute. PortIndic ates the p ort mnemonic assoc iated with the p ort on whic h the session was estab lished or rejec ted . The p ort m n e m o n i c s f o r G 3 r s ys t e m s a r e SYSAM - L C L , SYSA M - RM T, MAINT, and SYS-PORT. For G3si systems, they are MRG1, INADS, NET, and EPN. LoginIndic ates the alphanumeric log in string entered b y the user and assoc iated with the session estab lishment or rejec tion. StatusIndic ates the c od e showing whether the session was established or rejec ted and , if rejec ted , the reason for the rejection. The following is a list of the p ossib le status values: nAUTHENTICATED—User authentic ation and session estab lishment. nREJECT-BLOCK—User rejec ted b ec ause the Bloc ked field assoc iated with the log in ID is set to y . nREJ EC T- EXPI RE— U se r re j e c t e d b e c a u se a c c e s s restric tion based on the Exp iration Date c riteria d etec ted. nREJECT-INVALID—User rejected because the user-sup p lied log in ID d id not matc h any of the ad ministered log in IDs. nREJECT-RESPONSE—User rejec ted b ec ause the user-sup p lied resp onse to the system c halleng e not valid . nREJECT-RESTRICT—User rejec ted b ec ause ac c ess restric tion b ased on either the Day of Week or Time of Day c riteria d etec ted . nREJ EC T- SESSI ON S— U s e r re j e c t e d b e c a u s e a c c e s s restric tion b ased on the Numb er of Sessions c riteria detected.
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DEFINITY Enterprise Communication Server Release 8.2 Reports Guide 555-233-505 Issue 1 April 2000 History Reports 6-8 Access Security Gateway Session History Report 6
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Blank Worksheets A-1 A DEFINITY Enterprise Communication Server Release 8.2 Reports Guide 555-233-505 Issue 1 April 2000 A Blank Worksheets Worksheets serve as the sug g ested means for c ollec ting d ata for historic al c omp arison p urposes. To obtain information on how to use these forms, refer to ‘‘Data Analysis Guidelines’’ for the c orresp ond ing measurements rep ort. Make as many c op ies of these forms as you need for your d ata c ollec tion and analysis.
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DEFINITY Enterprise Communication Server Release 8.2 Reports Guide 555-233-505 Issue 1 April 2000 Blank Worksheets A-2 A WORKSHEET 1 ATTENDANT GROUP DATA WORKSHEET _ _____________________________________________________________________________________________ System ID: Location: Group Size: _ _____________________________________________________________________________________________ Day of WeekReport Type*Meas HourCalls AnsCalls AbandCalls QueuedCalls H-AbdCalls HeldTime AvailTime TalkTime HeldTime AbdSpeed of AnswerWeek No. and Date _ _____________________________________________________________________________________________ _ _____________________________________________________________________________________________ M _ ___________________________________________________________________________________ T _ ___________________________________________________________________________________ W _ ___________________________________________________________________________________ T _ ___________________________________________________________________________________ F _ ___________________________________________________________________________________ S _ ___________________________________________________________________________________ S _ _____________________________________________________________________________________________ _ _____________________________________________________________________________________________ M _ ___________________________________________________________________________________ T _ ___________________________________________________________________________________ W _ ___________________________________________________________________________________ T _ ___________________________________________________________________________________ F _ ___________________________________________________________________________________ S _ ___________________________________________________________________________________ S _ _____________________________________________________________________________________________ _ _____________________________________________________________________________________________ M _ ___________________________________________________________________________________ T _ ___________________________________________________________________________________ W _ ___________________________________________________________________________________ T _ ___________________________________________________________________________________ F _ ___________________________________________________________________________________ S _ ___________________________________________________________________________________ S _ _____________________________________________________________________________________________ _ _____________________________________________________________________________________________ M _ ___________________________________________________________________________________ T _ ___________________________________________________________________________________ W _ ___________________________________________________________________________________ T _ ___________________________________________________________________________________ F _ ___________________________________________________________________________________ S _ ___________________________________________________________________________________ S _ _____________________________________________________________________________________________ ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç ç * Report Type: LH for last hour, TP for todays peak, or YP for yesterdays peak.