Lucent Technologies DEFINITY® Enterprise Communication Server Release 8.2 Reports Guide

							DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-505  Issue 1
April 2000
Contents 
xi  
Screens5-10
Security Violations Status—Authorization 
Code Violations report5-14
Security Violations Status—Station Security Code
Violations report5-16
6 History Reports 6-1
nHistory Reports6-1
Data Commands6-2
nHistory Report6-3
Command6-3
Screen6-3
nAccess Security Gateway 
Session History Report6-6
Command6-6
Screen6-6
A Blank Worksheets A-1
GL Glossary and Abbreviations GL-1
IN Index IN-1 
						

							DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-505  Issue 1
April 2000
Contents 
xii   
						

							About This Document 
xiii Purpose of Traffic Reports 
DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-505  Issue 1
April 2000
About This Document
This d oc ument p rovid es a c omp rehensive d esc rip tion of the p erformanc e 
rep orts that are availab le with the DEFINITY Enterp rise Communic ations Server 
(ECS).
Purpose of Traffic Reports
The traffic  measurements and  their assoc iated rep orts are desig ned  to monitor 
and  c ollec t traffic  d ata (also c alled  usag e d ata) for trunk g roup s, hunt group s, the 
attend ant g roup , and  so on. The system ac c umulates and  stores the traffic  d ata. 
You can display (and/or print) the traffic data, as an organized report, by issuing 
the ap p rop riate id entifying  c ommand  from the manag ement terminal.
The system rep orts and  the sup p orting information c ontained  within this 
document permit you to:
nMonitor and  evaluate system p erformanc e
nMonitor sec urity violations d ata, whic h id entifies illeg al attemp ts to ac c ess 
the system
nObserve usage trends and recommend possible corrective actions, as 
need ed
nDetermine the sourc e of p erformanc e d egrad ations (for examp le, 
p roc essor overload )
nDetermine possible trunk p rob lems (for examp le, b loc king  level too hig h)
nRec ommend  system up d ates and  up g rad es, when ap p rop riate 
						

							DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-505  Issue 1
April 2000
About This Document 
xiv Who Should Read This Document 
Who Should Read This Document
This d oc ument is intend ed  for:
nSystem Administrators
nCommunic ations System Manag ers
nTec hnic ians who resolve c ertain usag e-related  c ustomer c omp laints
nTec hnic ians who p lan system exp ansions and  up g rad es
nPersonnel involved  in traffic  eng ineering
NOTE:
You d o not need  a thoroug h knowled g e of traffic  theory to use the 
information c ontained  in this d oc ument. However, suc h knowled g e 
is helpful if you want to p erform in-d ep th analysis of the traffic  d ata 
p resented  in the various rep orts.
How This Document Is Organized
This d oc ument c onsists of six c hap ters, an ap pend ix, a list of ab b reviations, and  
a g lossary.
nChapter 1, ‘‘How to Enter Commands and Display and Print Reports’’ lists 
eac h traffic  c ommand , d esc rib es the d ifferent typ es of c ommand s, and  
d esc rib es how to enter a c ommand  to d isp lay and /or p rint a rep ort.
nChapter 2, ‘‘System Printer and Report-Scheduler’’ 
describes the Report 
Sc heduler software and how to sc hed ule and  p rint rep orts on the system 
printer.
nChapter 3, ‘‘Traffic Data Analysis’’ p rovid es d etailed  d esc riptions of the 
traffic  measurement rep orts, exc lud ing  p roc essor oc c up anc y and  sec urity 
violations rep orts.
nChapter 4, ‘‘Processor Occupancy Reports’’ 
describes the purpose of 
these four rep orts, when to use eac h rep ort, and  how to interp ret eac h 
rep ort’s d ata. It also lists “ Sug g ested  Ac tions”  that may b e taken if a 
p artic ular field  should  rep ort d ata ind ic ating  an ab normal c ond ition.
nChapter 5, ‘‘Security Violations Reports’’ d esc rib es the rep orts that c ontain 
d ata on p ossib le sec urity violations.
nChapter 6, ‘‘History Reports’’ d escrib es the History rep ort that lists the 
most rec ent administration and  maintenanc e c hang es and the Ac c ess 
Sec urity Gateway Session History rep ort of all session estab lishment and  
rejec tion events.
nAppendix A, ‘‘Blank Worksheets’’.
— Attend ant Group  Data Worksheet 
— Used  for historic al p urp oses 
to rec ord the Attendant Group  d aily measurements for the selec ted  
days. 
						

							DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-505  Issue 1
April 2000
About This Document 
xv Trademarks and Service Marks 
— Routing  Pattern Data Worksheet — Used  for historic al p urp oses to 
rec ord  the Routing  Pattern d aily measurements for the selec ted  
pattern number and days.
— Hunt Group Data Worksheet 
— Used  for historic al purposes to 
rec ord  the Hunt Group  d aily measurements for the selec ted  hunt 
g roup and  d ays.
— Trunk Group  Data Worksheet 
— Used for historic al p urp oses to 
rec ord  the Trunk Group  d aily measurements for the selec ted  trunk 
g roup and  d ays.
— Wideband Trunk Group Worksheet 
— Used  for historic al p urp oses 
to rec ord  the Wid eband  Trunk Group daily measurements for the 
selec ted  trunk g roup s and  d ays.
— Proc essor Oc c up anc y Data Worksheets 
— Used for historic al 
p urp oses to rec ord  the Proc essor Oc c up anc y daily measurements 
for the selec ted d ays.
— General Traffic , ACD, and CallVisor. ASAI/OCM Ap p lic ations 
—
Used  to c alc ulate the BHCC for c omp lex traffic  ap p lic ations.
nAppendix B, ‘‘References’’ p rovides an ab b reviated listing and  d esc rip tion 
of system d oc uments. Ord ering  information is also inc lud ed .
nGlossary and Abbreviations c ontains a list of ab breviations, freq uently 
used  terms and their d efinitions.
nIndex.
Trademarks and Service Marks
The following are trad emarks or reg istered  trad emarks of Luc ent Tec hnolog ies:
n5 ESS™,  4ESS™
nAUDIX®
nCallvisor®
nCallmaster®
nCentreVu™
nC O N VERSA N T®
nDEFINITY®
nDIMENSION®
nMERLIN®
nVOI C E POWER® 
						

							DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-505  Issue 1
April 2000
About This Document 
xvi Conventions Used in This Document 
The following are trad emarks or reg istered  trad emarks of AT&T:
nACCUNET®
nDATAPHONE®
nMEGACOM®
nM U LTI Q U EST®
nTEL ESEER®
The following are trad emarks or reg istered  trad emarks of other c ompanies:
nAsc end® (reg istered  trad emark of Asc end , Inc .)
nAud ic hron® (reg istered  trademark of the Aud ic hron Comp any)
nMS-DOS® (reg istered  trad emark of the Mic rosoft Corp oration)
nMic roChannel® (reg istered  trad emark of IBM Systems)
nM U LTI Q U EST® (reg istered  trad emark of Telec ommunic ations Servic e)
nPa g e Pa c® (trad emark of the Drac on Division of the Harris Corp oration)
nUNIX® (trad emark of the Novell Corp oration)
Conventions Used in This Document
This manual uses the following  c onventions:
nAnything that you typ e at the c ommand  p romp t ap p ears in the following  
typefac e:
list measurements blockage pn 
nAny req uired  field s for c ommand s ap p ear enc losed  b y < > , for examp le:
list measurements blockage pn 
 
nAny op tional field s ap p ear enc losed  b y [ ], for examp le:
list measurements blockage pn 
 [print/schedule]
nKeyb oard  keys are shown as follows: RETURN 
						

							DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-505  Issue 1
April 2000
About This Document 
xvii Related Resources 
Related Resources
For the names and  d oc ument numb ers of manuals that c ontain ad d itional 
information, see Appendix B, ‘‘References’’
 in this b ook.
How to Make Comments about This
Document
Read er c omment c ard s are p rovid ed  at the front of this d oc ument. While we have 
tried  to make this d oc ument fit your need s, we are interested  in your sug g estions 
for imp roving  it and  urg e you to c omp lete and  return a read er c omment c ard .
If the read er c omment c ard s have b een removed  from this d oc ument, p lease 
send  your c omments to:
Luc ent Tec hnolog ies
Prod uc t Doc umentation Develop ment Group
Ro o m  2 2 - 2 H 1 5
11900 North Pec os Street
Denver, CO 80234 
						

							DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-505  Issue 1
April 2000
About This Document 
xviii How to Make Comments about This Document  
						

							How to Enter Commands and Display and Print Reports 
1-1 Commands and the Command Line Format 
1
DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-505  Issue 1
April 2000
1
How to Enter Commands and
Display and Print Reports
Commands and the Command 
Line Format
The DEFINITY Enterp rise Communic ations Server (ECS) management terminal is 
the p rimary devic e for issuing  c ommand s to the system. Following  a suc c essful 
login p roc ed ure, the sc reen d isp lays the p romp t:
Command:
If you know it, enter the c omp lete c ommand . Alternately, you c an use 
HELP to 
obtain the list of permissible commands. 
The command line consists of three parts. The parts are known as (1) the 
ACTION
 to b e taken, (2) the OBJECT
 for the sp ec ified  ac tion, and  (3) the 
QUALIFIER
 for the sp ec ified  ob jec t. Table 1-1
 lists all of the c ommand s 
assoc iated  with the traffic  measurements. 
						

							DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-505  Issue 1
April 2000
How to Enter Commands and Display and Print Reports 
1-2 Commands and the Command Line Format 
1
Table 1-1. Traffic Measurement Commands 
COMMANDS
Action Object Qualifier
c hang e  meas-selec tion c overag e
c hang e  meas-selec tion p rinc ip al
c hang e  meas-selec tion route-p attern
c hang e meas-selec tion trunk-g roup
c hang e meas-selec tion wid eb and -trunk-g roup
c hang e rep ort-sc hed uler < rep ort numb er>
c lear  measurements d s1 < Cab CarSSF>  [ op tions]
c lear  measurements ds1-fac ility < Cab CarSSF>  [options]  [p rint or sc hed ule]
c lear measurements oc c up anc y b usiest-intervals
c lear measurements sec urity-violations
d isp lay c ommunic ations-interfac e links [ p rint or sc hed ule]
d isp lay  meas-selec tion c overag e [ p rint or sc hed ule]
disp lay  meas-selec tion princ ip al [ p rint or sc hedule]
d isp lay  meas-selec tion route-p attern [ p rint or sc hed ule]
d isp lay meas-selec tion trunk-g roup [ p rint or sc hed ule]
d isp lay meas-selec tion wid eb and -trunk-g roup [ p rint or sc hed ule]
list  ac a-p arameters [op tions] [ print or sc hedule]
list asg -history [print or sc hedule]
list emerg enc y [ p rint or sc hed ule]
list hunt g roup [ op tion]  [ p rint or sc hed ule]
list  logins [print or sc hedule]
list  measurements ac a [ p rint or sc hed ule]
ist  measurements attend ant g roup [ p rint or sc hed ule]
liist measurements attend ant p ositions [print or sc hedule]
list measurements blockage pn < required  field>  [p rint or sched ule]
list measurements bloc kage sn [ op tion]  [ print or sc hedule]
list  measurements c all-rate < req uired  field >  [ p rint or sc hed ule]
list  measurements c all-summary [ p rint or sc hed ule]
list measurements c b c -trunk-g roup < ISDN CBC tg n> last-hour[ print or sc hedule]
list measurements c lan ethernet < Cab CarSSF>  [ p rint or sc hed ule]
list  measurements c lan p p p < Cab CarSSF>  [ p rint or sc hed ule]
list measurements c ommunic ations-links < xx-yy> [ print or sc hedule]
list  measurements c overag e-p ath < req uired  field > [ op tions]  [ p rint or sc hed ule]
Continued on next page