Lucent Technologies DEFINITY® Enterprise Communication Server Release 8.2 Reports Guide

							DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-505  Issue 1
April 2000
Traffic Data Analysis 
3-49 Call Coverage Measurements Reports 
3
Trunks
CO trunks and  other trunks that have ring -b ac k p rovid ed  by the CO rep eated ly 
attemp ts to c omplete the c all to the p rinc ip al. Eac h attempt is c onsid ered  a new 
offered  c all and  is c ounted  for princ ip al or c overage as ap p ropriate.
Data Analysis Guidelines
There is no c olumn for answered  c alls for p rinc ip als. Normally, you c an assume:
However, this is not always the c ase. A numb er of interac tions affec t the totals on 
the measurement rep orts so that the c olumn totals d o not sum to the total c alls 
offered .
Call Forwarding
A forward ed c all from the princ ip al is c ounted as offered  or ab and oned  to the 
p rinc ip al. If the c all ab and ons, the c all is c ounted  as ab and oned at the p rinc ipal. 
If the forward ed -to extension is a measured  p rinc ip al, the c all is c ounted  as an 
offered  c all to the forward ed-to extension, b ut it d oes not have an “ ab and on”  or a 
“redirection”  associated with it and appears as answered.
Bridging and Pickup Groups
The principal, the principal bridge and members of their pickup group(s) all have 
ac c ess to a c all 
even if it g oes to c overag e.
If one of these p arties answers the c all, the c ount shows the c all was offered  to 
the c overag e p ath without a c orresp ond ing  c ount of “ answered ”  or “ ab and oned .”  
The c ount is thrown off and  the c olumns d o not ad d up .
Distributed Communications System (DCS)
Call Forward ing  aband on interac tions are d ifferent than those d esc rib ed  ab ove if 
forward ing  is d one off-switc h. In that c ase, eac h extension is treated  as a 
p rinc ip al and  c alls are c ounted  as ab andoned  if the c aller d rop s the c all.
When a c all is forward ed  ac ross DCS it g oes to c overag e b ased  on the 
forward ed -to p rinc ip al’s p ath c riteria rather than the p rinc ip al’s unless the 
p rinc ip al is using  cover-all.
Bec ause the one-switc h ap p earanc e of DCS is ac hieved  using  more than one 
trunk, ACB and  LWC c alls are c ounted  as ab and oned .
Answered Calls=Calls O ff ered-[Calls Redirected+Calls Abandoned+Callback] 
						

							DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-505  Issue 1
April 2000
Traffic Data Analysis 
3-50 Coverage Path Measurements Selection 
3
Coverage Path Measurements 
Selection 
You can select up to 100 c overage paths for measurement.
Command
To d isp lay the list of c overag e p aths  to be measured : 
1. Type display meas-selection coverage [print/schedule]
 and press 
RETU RN.
To d isp lay the list of all the c overag e p aths on your system: 
1. Type list coverage path [print/schedule]
 and press 
RETU RN.
Options: The print
 and  schedule
 options are available for the display and 
list c ommand s only.
To c hange the list of c overag e p aths  to be measured : 
1. Type change meas-selection coverage
 and  p ress 
RETU RN.
2. Enter the c overag e p ath numb er to b e measured  and  p ress 
EN TER.
Coverag e path numb ers d o not have to b e in numeric al ord er. If the 
c overag e p ath you want is not listed , ad d  the c overag e p ath number (if 
there is sp ac e availab le), or rep lac e an existing  c overag e path numb er 
you no long er need . Press 
RETU RN until the c ursor is plac ed  on the 
unwanted  c overag e p ath and  enter the new c overage p ath numb er, or 
p ress 
CLEAR FIELD and  enter the new c overag e p ath numb er.  
						

							DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-505  Issue 1
April 2000
Traffic Data Analysis 
3-51 Coverage Path Measurements Selection 
3
Screen
Screen 3-13 shows a typ ic al sc reen for the Coverag e Path Measurements 
Selec tion rep ort c ontaining  entries for the 100 c overag e p aths to b e measured . 
Table 3-10
 describes the data fields presented in the Coverage Path 
Measurements Selec tion report.
Screen 3-13. Coverage Path Measurements Selection
Table 3-10. Coverage Path Measurements Selection screen
Field Description
Path No.Path Numb er. Disp lays the numb ers of up  to 100 c overag e 
p aths selec ted  for measurement.
change meas-selection coverage
    MEASURED COVERAGE PATHS
Path No. Path No. Path No. Path No. Path No. Path No.   Path No.
01: 1      17:        33:        49:        65:        81:        97:
02: 6      18:        34:        50:        66:        82:        98:
03: 68     19:        35:        51:        67:        83:        99:
04:        20:        36:        52:        68:        84:       100:
05:        21:        37:        53:        69:        85:
06:        22:        38:        54:        70:        86:
07:        23:        39:        55:        71:        87:
08:        24:        40:        56:        72:        88:
09:        25:        41:        57:        73:        89:
10: _______26:        42:        58:        74:        90:
11:        27:        43:        59:        75:        91:
12:        28:        44:        60:        76:        92:
13:        29:        45:        61:        77:        93:
14:        30:        46:        62:        78:        94:
15:        31:        47:        63:        79:        95:
16:        32:        48:        64:        80:        96:
Command successfully completed
Command: 
						

							DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-505  Issue 1
April 2000
Traffic Data Analysis 
3-52 Coverage Path Measurements Report 
3
Coverage Path Measurements Report
The Coverag e Path Measurements rep ort c ontains measurements for eac h of the 
100 selec ted  c overag e p aths from the Coverag e Path Measurement Selec tion 
sc reen.
Command
To d isp lay the Coverag e Path Measurements Rep ort: 
1. Type list measurements coverage-path [starting path] [count (1-100)] 
 [external] [print/schedule]
 
and  p ress 
RETURN.
Required Fields: There is one req uired  field  for this c ommand  — 
yesterday-peak/today-peak/last-hour
. You must c hoose one of these. 
nEn t e r  yesterday-peak
 to list the ac tivity for yesterd ay’s peak hour. 
nEn t e r  today-peak
 to list the ac tivity for tod ay’s p eak hour. 
nEn t e r  last hour
 to list the ac tivity of the most rec ently c omp leted  
hour. 
The p eak hour is the hour (within a 24-hour p eriod ) with the g reatest 
usag e.
Options: There are four op tions for this c ommand :
1. starting path 
Enter the numb er of the c overage p ath you wish to d isplay. This 
numb er must have b een p reviously assig ned  to one of the availab le 
numb ers on the Coverag e Path Measurement Selec tion sc reen. If 
you d o not enter a numb er, all the measured  c overag e p aths are 
displayed.
2. count (1-100)
Enter a numb er b etween 1 and 100.
3. external
This op tion p rod uc es a version of the report showing  inc oming  
trunk c alls only. Attend ant extend ed  c alls are c onsid ered  external.
4.print
 or schedule
This op tion allows you to p rint the rep ort immed iately or sc hed ule 
the rep ort to p rint at another time.
For examp le, to display yesterd ay’s peak measurements for coverag e path 68, 
type list measurements coverage-path 68 count 1 yesterday-peak
. 
						

							DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-505  Issue 1
April 2000
Traffic Data Analysis 
3-53 Coverage Path Measurements Report 
3
Screen
Screen 3-14 shows a typ ic al sc reen for the Coverag e Path Measurements rep ort. 
The time and  d ate the rep ort is req uested displays at the top  rig ht. Table 3-11
 
describes the data presented in the Coverage Path Measurements report.
Screen 3-14. Coverage Path Measurements report
Table 3-11. Coverage Path Measurements Report 
Field Description
Path No.
Path Numb er. The numb er that id entifies the measurement c overag e 
path.
Meas Hour
Measurement Hour. The starting  time (using  a 24-hour c loc k) of the 
last hour or the hour d uring  whic h the g reatest numb er of c alls are 
offered  to the c overag e p ath.
NOTE:
A p air of asterisks in the minute p ortion of the measurement hour 
ind ic ates that the switc h time was c hang ed d uring  the 
measurements interval (for examp le, 10**). 
Calls 
Offrd
Calls Offered. The total numb er of c alls offered  to the path.
Suggested Action:
 If this number is larg e, review the p rinc ip al rep ort 
and  investig ate why c alls are not b eing  answered . To find  the 
p rinc ip al for this c overag e path, use the display coverage 
sender-group [number]
 c ommand .
Continued on next page
list measurements coverage-path 68 count 1 yesterday-peak
Switch Name: Cust_Switch Name                     Date: 3:00 pm  Fri MAY 4, 19xx
    COVERAGE PATH MEASUREMENTS 
Path  Meas   Calls  ------ Criteria -------        Point1/4  Point2/5  Point3/6
No.   Hour   Offrd  Act  Bsy   DA  All  SAC  Cback Ans  Abd  Ans  Abd  Ans  Abd
68  1400  20       2    0    4    0   14  3   5    2    3    3    1    3
110024
Command successfully completed
Command: 
						

							DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-505  Issue 1
April 2000
Traffic Data Analysis 
3-54 Coverage Path Measurements Report 
3
Act 
CriteriaAc tive Criteria. The numb er of c alls offered  to this p ath d ue to the 
principal being active.
Suggested Action:
 If this numb er is larg e c omp ared to the Calls Offrd  
field , you should investig ate. A p ossib le reason is the p ath is 
ad ministered  for “ ac tive”  only.
Bsy 
Criteria
Busy Criteria. The number of c alls offered to this p ath d ue to the 
principal being busy.
DA 
Criteria
Don’t Answer Criteria. The number of c alls offered  to this p ath 
b ec ause the p rinc ip al d id  not answer the c all after the ad ministered  
number of rings. To find the administered number of rings, use the 
display coverage path [number]
 command.
Suggested Action:
 If this numb er is larg e c omp ared to the Calls Offrd  
field , investig ate the reason these c alls are leaving  the p rinc ip al. A 
p ossib le reason is, the p ath is only ad ministered  for “ d on’t answer” .
All 
CriteriaThe number of c alls offered  to this p ath d ue to the use of Cover All.
SAC 
Criteria
Send -All-Calls Criteria. The numb er of c alls offered  to this p ath d ue to 
the p rinc ipal’s use of Send -All-Calls, or the c alling  p arty using  Go To 
Coverage.
Suggested Action:
 If this numb er, or the All Criteria field , are 
unusually larg e, you should  investig ate why c alls are still offered  to 
this p rinc ip al.
Cback
Call Bac k. The numb er of c alls offered  to this p ath where the c alling  
p arty used LWC or ACB b efore a c overag e p oint answered  the c all. 
These c ases are sep arated  out b ec ause they are usually c onsid ered  
ab and ons but c ounting  them as suc h would  b e mislead ing .
Suggested Action:
 If this numb er ap p ears hig h, verify why c alls are 
not being answered.
Point Ans
Point Answered. The total numb er of c alls answered  by the sp ec ified  
point.
Point Abd
Point Ab and oned . The total number of c alls ab and oned  b y the c aller 
while ring ing at the sp ec ified  p oint.
Suggested Action:
 If this numb er is hig h, you may want to 
re-eng ineer the c overage p aths so less traffic  is offered to this p oint.
Table 3-11. Coverage Path Measurements Report  — Continued
Field Description
Continued on next page 
						

							DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-505  Issue 1
April 2000
Traffic Data Analysis 
3-55 Principal Coverage Measurements Selection 
3
Principal Coverage Measurements 
Selection 
You c an selec t up to 100 p rinc ipal extensions or PCOL TACs for measurement.
For d efinitions of p rinc ip al extensions and TACs, refer to “ Terms”  earlier in the 
‘‘Call Coverage Measurements Reports’’
 sec tion.
Command
To d isp lay the list of p rinc ipal extensions  to b e measured : 
1. Type display meas-selection principal [print/schedule]
 and press 
RETU RN.
Options: The print
 and  schedule
 op tions are availab le for the d isp lay 
c ommand  only.
To c hange the list of p rinc ipal extensions to b e measured : 
1. Type change meas-selection principal
 and press 
RETU RN.
2. Enter the extension to be measured  and  p ress 
EN TER.
Extension numb ers d o not have to b e in numeric al ord er. If the extension 
you want is not listed, ad d  the extension number (if there is sp ac e 
availab le), or rep lac e an existing  extension you no long er need . Press 
RETU RN until the cursor is placed on the unwanted extension and enter the 
new extension numb er, or p ress 
CLEAR FIELD and  enter the new extension 
numb er.  
						

							DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-505  Issue 1
April 2000
Traffic Data Analysis 
3-56 Principal Coverage Measurements Selection 
3
Screen
Screen 3-15 shows a typ ic al Princ ip al Coverag e Measurements Selec tion sc reen 
c ontaining  entries for the 100 p rinc ipal extensions or TACs to be measured . 
Table 3-12
 describes the data fields presented in the Principal Coverage 
Measurements Selec tion screen.
Screen 3-15. Principal Coverage Measurements Selection
Table 3-12. Principal Coverage Measurements Selection screen
Field Description
Ext/TAC
External/Trunk Ac c ess Cod e. Lists the extension or PCOL 
TAC numb ers of up  to 100 p rinc ip als whose c overag e is 
selec ted  for measurement.
change meas-selection principal
        MEASURED PRINCIPALS 
Ext/TAC    Ext/TAC    Ext/TAC    Ext/TAC    Ext/TAC    Ext/TAC    Ext/TAC
1: 76068  17:        33:        49:        65:        81:        97:
2: 76069  18:        34:        50:        66:        82:        98:
3: 76075  19:        35:        51:        67:        83:        99:
4:        20:        36:        52:        68:        84:       100:
5:        21:        37:        53:        69:        85:
6:        22:        38:        54:        70:        86:
7:        23:        39:        55:        71:        87:
8:        24:        40:        56:        72:        88:
9:        25:        41:        57:        73:        89:
10:        26:        42:        58:        74:        90:
11:        27:        43:        59:        75:        91:
12:        28:        44:        60:        76:        92:
13:        29:        45:        61:        77:        93:
14:        30:        46:        62:        78:        94:
15:        31:        47:        63:        79:        95:
16:        32:        48:        64:        80:        96:
Command successfully completed
Command: 
						

							DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-505  Issue 1
April 2000
Traffic Data Analysis 
3-57 Principal Coverage Measurements Report 
3
Principal Coverage Measurements 
Report
The Princ ip al Coverag e Measurements rep ort c ontains measurements for eac h 
of the 100 selec ted  p rinc ip al extensions or TACs from the Princ ip al Coverag e 
Measurements Selec tion screen.
Command
To display the Principal Coverage Measurements report: 
1. Type list measurements principal [starting extension/tac] 
[count(1-100)]  
[print/schedule]
 and  p ress 
RETU RN.
Required Fields: There is one req uired  field  for this c ommand  — 
yesterday-peak/today-peak/last-hour
. You must c hoose one of these. 
nEn t e r  yesterday-peak
 to list the ac tivity for yesterd ay’s peak hour. 
nEn t e r  today-peak
 to list the ac tivity for tod ay’s p eak hour. 
nEn t e r  last hour
 to list the ac tivity of the most rec ently c omp leted  
hour. 
The p eak hour is the hour (within a 24-hour p eriod ) with the g reatest 
usag e.
Options: There are three op tions availab le for this c ommand :
1. starting extension/tac
Enter the numb er of the extension or PCOL TAC you wish to d isp lay. 
This numb er must have b een p reviously assig ned  to one of the 100 
availab le numb ers on the Princ ip al Coverag e Measurement 
Selec tion sc reen. If you d on’t enter a number, all the measured  
p rinc ip als are displayed .
2.count
 
Enter a numb er b etween 1 and 100.
3.print
 or schedule
This op tion allows you to p rint the rep ort immed iately or sc hed ule 
the rep ort to p rint at another time.
For examp le, to display yesterd ay’s peak measurements for extension 
76068 and  the next two p rinc ip als, in ord er, typ e list measurements 
principal 76068 count 3 yesterday-peak
. 
						

							DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-505  Issue 1
April 2000
Traffic Data Analysis 
3-58 Principal Coverage Measurements Report 
3
Screen
Screen 3-16 shows a typ ic al sc reen for the Princ ipal Coverag e Measurements 
rep ort. The time and  d ate the rep ort is req uested  d isp lays at the top  rig ht. Table 
3-13 describes the data fields presented in the Principal Coverage 
Measurements rep ort.
Screen 3-16. Principal Coverage Measurements Report 
Table 3-13. Principal Coverage Measurements Report 
Field Description
Ext/TAC
Extension/Trunk Access Code. The p rinc ip al extension or 
PCOL group/TAC being reported.
Meas Hour
Measurement Hour. The starting  time (using  24-hour c loc k) of 
the hour d uring  whic h the d ata is rec ord ed .
Calls 
Offrd
Calls Offered. The total numb er of c alls offered  to the 
principal.
Aband
Ab andoned. The total numb er of ab and oned c alls, where the 
c alling  p arty hung  up  b efore the c all was answered  or sent to 
coverage.
Suggested Action:
 If this numb er is hig h at the p rinc ip al, you 
may need  to redirec t traffic . 
Continued on next page
list measurements principal 76068 count 3 yesterday-peak
Switch Name:  Cust_Switch_Name                   Date: 9:14 am  SAT MAY 5, 19xx
     PRINCIPAL MEASUREMENTS
Meas  Calls       --------Criteria--------
Ext/TAC Hour  Offrd  Aband  Redir  Act  Bsy  DA  All  SAC  Cback Coverage-Paths
76068   1000  120        6     15    0   15   0  0    0    0     12
76069   1100    8        0      0    0    0   0  0    8    0      1
76075   1400  40  4     30   15   15   0  0    0    5      1    2      5
Command successfully completed
Command:
The number o f  calls answered by principal=
Calls O ff ered-Calls Abandoned-Calls Redirected