Lucent Technologies DEFINITY® Enterprise Communication Server Release 8.2 Reports Guide

							DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-505  Issue 1
April 2000
Glossary and Abbreviations 
GL-45  
small computer system interface (SCSI)
An ANSI bus standard that p rovid es a hig h-level command  interfac e b etween host c omp uters and  
peripheral devices.
SMDR
Station Messag e Detail Rec ord ing , known as Call Detail Rec ord ing  in DEFINITY ECS. 
SN
Sw it c h N o d e
SNA
Systems Network Architec ture
SNC
Switc h Nod e Cloc k
SNI
Switc h Nod e Interface
SNMP 
Simple Network Manag ement Protoc ol
software
A set of comp uter p rog rams that perform one or more tasks.
SPE
Switc h Proc essing  Element
SPID
Servic e Profile Identifier
split 
See  ACD work mode
.
split condition
A cond ition whereb y a caller is temp orarily sep arated  from a connection with an attendant. A sp lit 
condition automatic ally oc c urs when the attend ant, ac tive on a call, presses the start b utton.
split number
The sp lit’s id entity to the switc h and BCMS.
split report
A rep ort that p rovid es historic al traffic  information for internally measured splits.
split (agent) status report
A rep ort that p rovid es real-time status and  measurement d ata for internally measured  ag ents and 
the sp lit to whic h they are assig ned .
SSI
Standard serial interfac e
SSM
Sing le-site manag ement
SSV
Station service
ST3
Stratum 3 c loc k b oard 
						

							DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-505  Issue 1
April 2000
Glossary and Abbreviations 
GL-46  
staffed
Ind icates that an ag ent p osition is log g ed  in. A staffed  agent func tions in one of four work mod es: 
Auto-In, Manual-In, ACW, or AUX-Work.
STARLAN
Star-Based Loc al Area Network
Station Message Detail Recording (SMDR)
An ob solete term now c alled CDR — a switc h feature that uses software and hard ware to rec ord  
call d ata. See Call Detail Rec ord ing  (CDR)
.
standard serial interface (SSI)
A communications p rotoc ol d evelop ed  for use with 500-type b usiness c ommunic ations terminals 
(BCTs) and 400-series printers.
status lamp
A g reen lig ht that shows the status of a c all ap pearanc e or a feature b utton b y the state of the lig ht 
(lit, flashing , fluttering , b roken flutter, or unlit).
stroke counts
A method  used by ACD ag ents to rec ord  up to nine c ustomer-d efined  events p er c all when CMS is 
ac tive.
SVN
Sec urity-violation notific ation
switch
Any kind  of telep hone switc hing system. See also c ommunic ations system
.
switchhook
The buttons loc ated  und er the rec eiver on a voic e terminal.
switch-node (SN) carrier
A carrier containing a sing le switc h node, power units, and, op tionally, one or two DS1 c onverter 
circuit p acks. An SN carrier is loc ated  in a c enter-stag e switch.
switch-node (SN) clock
The circ uit p ac k in an SN c arrier that p rovid es clock and  maintenanc e alarm functions and  
environmental monitors.
switch-node interface (SNI)
The basic  b uild ing  block of a switc h nod e. An SNI circuit p ack controls the routing  of c irc uit, 
p ac ket, and c ontrol messag es.
switch-node link (SNL)
The hard ware that provid es a b rid g e b etween two or more switc h nodes. The SNL c onsists of the 
two SNI circ uit p ac ks resid ing  on the switch nod es and  the hard ware c onnec ting  the SNIs. This 
hardware c an inc lud e lightwave transc eivers that c onvert the SNI’s elec tric al sig nals to light 
sig nals, the cop per wire that c onnec ts the SNIs to the lightwave transc eivers, a full-d up lex 
fib er-op tic  c ab le, DS1 c onverter circuit c ard s and  DS1 facilities if a c omp any d oes not have rig hts 
to lay cab le, and  ap p rop riate c onnec tors.
switch-processing element (SPE)
A c omplex of c irc uit p ac ks (p roc essor, memory, d isk controller, and  b us-interfac e cards) mounted  
in a PPN c ontrol c arrier. The SPE serves as the c ontrol element for that PPN and , op tionally, for one 
or  m ore EPN s.
SXS
Step -by-step 
						

							DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-505  Issue 1
April 2000
Glossary and Abbreviations 
GL-47  
synchronous data transmission
A method  of sending d ata in which d iscrete sig nal elements are sent at a fixed  and  continuous rate 
and  sp ec ified  times. See also assoc iation
.
SYSAM
System Ac c ess and  Ad ministration
system administrator
The person who maintains overall c ustomer resp onsib ility for system ad ministration. Generally, all 
ad ministration func tions are p erformed  from the Manag ement Terminal. The switc h requires a 
sp ecial log in, referred  to as the system ad ministrator login, to gain acc ess to 
system-administration c ap abilities.
system printer
An op tional p rinter that may be used to print scheduled  rep orts via the report sc hed uler.
system report
A rep ort that p rovid es historic al traffic  information for internally measured splits.
system-status report
A rep ort that p rovid es real-time status information for internally measured  sp lits.
system manager
A person resp onsib le for sp ec ifying  and  ad ministering  features and  servic es for a system.
system reload
A process that allows stored  d ata to be written from a tap e into the system memory (normally after 
a power outage).
T
T1
A d ig ital transmission stand ard  that in North Americ a carries traffic  at the DS1 rate of 1.544 Mb ps. 
A T1 fac ility is divid ed  into 24 channels (DS0s) of 64 kb p s. These 24 channels, with an overall 
d ig ital rate of 1.536 Mb p s, and  an 8-kb ps framing and synchronization c hannel make up  the 
1.544-Mb p s transmission. When a D-c hannel is p resent, it oc c up ies channel 24. T1 fac ilities are 
also used in Jap an and some Mid d le-Eastern c ountries.
TAAS
Trunk Answer from Any Station
TA B S
Telemetry asynchronous b loc k serial
TA C
Trunk-acc ess c ode
tandem switch
A switch within an elec tronic  tand em network (ETN) that p rovid es the log ic  to d etermine the b est 
route for a network call, p ossib ly mod ifies the d igits outp ulsed , and  allows or d enies c ertain calls 
to c ertain users.
tandem through
The switc hed  c onnec tion of an inc oming  trunk to an outg oing  trunk without human intervention. 
						

							DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-505  Issue 1
April 2000
Glossary and Abbreviations 
GL-48  
tandem tie-trunk network (TTTN)
A private network that interc onnects several customer switching  systems.
TC
Technic al c onsultant
TCM
Traveling  class mark
TDM
See  time-d ivision multip lexing (TDM)
.
TDR
Ti m e - o f - d a y  r o u t i n g
TEG
Terminating  extension g roup
terminal
A devic e that sends and  receives d ata within a system. See also ad ministration terminal
.
tie trunk
A telec ommunic ations channel that direc tly connects two p rivate switching  systems.
time-division multiplex (TDM) bus
A bus that is time-shared  reg ularly by prealloc ating short time slots to eac h transmitter. In a PBX, 
all p ort circuits are c onnected to the TDM b us, p ermitting any port to send  a sig nal to any other 
port.
time-division multiplexing (TDM)
Multip lexing that d ivid es a transmission channel into succ essive time slots. See also multip lexing
.
time interval
The period  of time, either one hour or one-half hour, that BCMS measurements are c ollec ted for a 
rep or ts.
time slice
See  time interval
.
time slot
64 kb p s of d ig ital information structured  as eight bits every 125 mic rosec ond s. In the switc h, a 
time slot refers to either a DS0 on a T1 or E1 fac ility or a 64-kb p s unit on the TDM b us or fib er 
connec tion b etween p ort networks.
time slot sequence integrity
The situation whereb y the N oc tets of a wid eb and  c all that are transmitted in one T1 or E1 frame 
arrive at the outp ut in the same ord er that they were introd uc ed.
to control
An ap plication c an invoke Third  Party Call Control c apab ilities using  either an ad junct-c ontrol or 
d omain-c ontrol assoc iation.
to monitor
An ap plication c an rec eive event rep orts on an ac tive-notific ation, ad junc t-c ontrol, or 
d omain-c ontrol assoc iation.
TOD
Ti m e  o f  d a y 
						

							DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-505  Issue 1
April 2000
Glossary and Abbreviations 
GL-49  
tone ringer
A devic e with a sp eaker, used  in elec tronic  voic e terminals to alert the user.
TOP
Task-oriented p rotocol
trunk
A ded ic ated  telec ommunic ations channel b etween two c ommunic ations systems or COs.
trunk allocation
The manner in which trunks are selected to form wid eband c hannels.
trunk-data module
A devic e that c onnects off-p remises p rivate-line trunk fac ilities and  DEFINITY ECS. The trunk-d ata 
mod ule c onverts between the RS-232C and  the DCP, and  c an c onnec t to DDD mod ems as the 
DCP memb er of a mod em p ool.
trunk group
Telec ommunic ations c hannels assig ned  as a g roup  for certain func tions that c an b e used  
interc hangeably b etween two communications systems or COs.
TSC
Technic al Servic e Center
TTI
Terminal translation initialization
TTR
Touc h-tone rec eiver
TTT
Terminating  trunk transmission
TTTN
See  tand em tie-trunk network (TTTN)
.
TTY
Teletyp ewriter
U
UAP
Usag e-allocation plan
UART
Universal async hronous transmitter
UCD
Uniform c all d istribution
UCL
Unrestric ted  c all list
UDP
See  Uniform Dial Plan (UDP)
. 
						

							DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-505  Issue 1
April 2000
Glossary and Abbreviations 
GL-50  
UL
Und erwriter Lab oratories
UM
User manag er
Uniform Dial Plan (UDP)
A feature that allows a uniq ue 4- or 5-d ig it number assig nment for eac h terminal in a multiswitc h 
config uration such as a DCS or main-satellite-trib utary system.
UNMA
Unified  Network Management Architec ture
UNP
Uniform numb ering  p lan
UPS
Uninterruptible power supply
USOP
User service-ord er p rofile
UUCP
UNIX-to-UNIX Communications Protocol
UUI
User-to-user information
V
VA R
Value-add ed reseller
VDN
See  vector direc tory number (VDN)
.
vector directory number (VDN)
An extension that p rovid es acc ess to the Vec toring  feature on the switc h. Vectoring  allows a 
customer to sp ec ify the treatment of incoming c alls b ased  on the d ialed  number.
vector-controlled split
A hunt g roup  or ACD sp lit ad ministered with the vec tor field  enab led . Acc ess to such a sp lit is 
p ossible only by d ialing a VDN extension.
VIS
Voice Information System
VLSI
Very-larg e-scale integ ration
VM
Vo l t m e t e r 
						

							DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-505  Issue 1
April 2000
Glossary and Abbreviations 
GL-51  
VNI
Virtual nod ep oint id entifier
voice terminal
A sing le-line or multiap pearance telephone.
W
WAT S
See  Wid e Area Telec ommunic ations Service (WATS)
.
WCC
World -Class Core
WCR
World -Class Routing
WCTD
World -Class Tone Detec tion
WFB
Wireless fixed base
Wide Area Telecommunications Service (WATS)
 A servic e in the United  States that allows calls to certain areas for a flat-rate c harg e b ased on 
exp ec ted  usage.
wideband
A c irc uit-switc hed  c all at a d ata rate g reater than 64 kb ps. A c ircuit-switc hed  call on a sing le T1 or 
E1 facility with a b and wid th between 128 and  1536 (T1) or 1984 (E1) kbp s in multip les of 64 kb p s. 
H0, H11, H12, and  N x DS0 c alls are wideb and .
wideband access endpoint
Acc ess endp oints, extend ed with wid eb and  switc hing  to include wid eb and  ac cess end p oints. A 
wid eb and  ac cess end point consists of one or more c ontig uous DS0s on a line-side T1 or E1 fac ility 
and  has an extension. The Ad ministered  Connec tions feature p rovid es c all c ontrol for c alls 
orig inating  from wid eband  ac cess end points.
wink-start tie trunk
A trunk with which, after making  a connec tion with a d istant switc hing system for an outgoing  c all, 
the system waits for a momentary signal (wink) before send ing  the d ig its of the c alled  numb er. 
Similarly, on an incoming c all, the system send s the wink sig nal when read y to receive d ig its.
work mode
One of four states (Auto-In, Manual-In, ACW, AUX-Work) that an ACD ag ent can be in. Up on 
log g ing  in, an ag ent enters AUX-Work mod e. To b ec ome availab le to receive ACD calls, the ag ent 
enters Auto-In or Manual-In mod e. To d o work assoc iated  with a c ompleted  ACD call, an agent 
enters ACW mod e. 
						

							DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-505  Issue 1
April 2000
Glossary and Abbreviations 
GL-52  
work state
An ACD ag ent may b e a memb er of up  to three d ifferent sp lits. Each ACD ag ent c ontinuously 
exhib its a work state for every sp lit of whic h it is a member. Valid  work states are Avail, Unstaffed, 
AUX-Work, ACW, ACD (answering  an ACD call), ExtIn, ExtOut, and  OtherSp l. An agent’s work 
state for a particular sp lit may c hang e for a variety of reasons (examp le: when a c all is answered  or 
ab and oned , or the ag ent c hang es work mod es). The BCMS feature monitors work states and uses 
this information to p rovid e BCMS reports.
write operation
The process of p utting  information onto a storag e med ium, suc h as a hard d isk.
WSA
Waiting  session ac c ep t
WSS
Wireless Subscrib er System
Z
ZCS
Zero Cod e Sup p ression 
						

							Index 
IN-1  
DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-505   Issue 1
April 2000
IN
Index
Numerics
7400B data modules,2-3
A
AAR and ARS features
ARS/AAR Routing  Pattern Data 
worksheet
,3-40rep orts,3-33Ac c ess Sec urity Gateway feature
Ac c ess Sec urity Gateway History Log  
form
,6-6to ??Ac c ess Sec urity Gateway History Log  
form
,6-6to ??ac tion c ommand s,1-1alarms
b ursty errored  seconds (BES)
,3-60, 3-72DS1 alarm resolution,3-76DS1 links resolution,3-69
errored  second s (ES),3-60, 3-71failed  sec ond s (FS),3-61, 3-72major alarm time stamp s,3-149
s e ve r el y e r r or e d  s e c o nd s  ( SES),3-60, 3-72system p rinters,2-4unavailab le/failed sec ond s (UAS/FS),3-69, 
3-77ARS/AAR Routing  Pattern Data worksheet,3-40, A-3
async hronous d ata modules (ADM),2-3attend ant
offered  load s (AOL),3-17, 3-180
p osition req uirements,3-23, 3-91sp eed  of answer,3-10, 3-20Attendant Group  Data worksheet,3-15, A-2
Attendant Group  Measurements 
rep ort,3-4to3-10
Attendant Group  Performance 
rep ort,3-13to3-14Attendant Positions Measurements 
rep ort
,3-11to3-12Authorization Cod e Violations 
rep ort,5-14to5-15
Automatic  Call Distrib ution (ACD) feature
hunt group reports,3-79hunt g roup s, imp ortant c onsid erations,3-90
Automatic  Callb ac k (ACB) feature
interactions
Call Coverag e
,3-48
q ueue ab and onments,3-187Automatic  Circ uit Assurance (ACA) feature
rep orts
,3-25
Automatic  Circ uit Assurance (ACA) Measure-
ments rep ort
,3-30to3-32Automatic  Circ uit Assurance (ACA) Parameters 
rep ort,3-26to3-29
averag e hold ing  times,3-92averag e work times (AWT),3-16
B
Basic Call Manag ement System (BCMS) feature
ACD hunt groups,3-79log ins,2-4
Bloc kag e Stud y rep ort,3-119to ??p ort network links (PNL)
c ommand,3-121
data,3-119
field descriptions,3-122
screen,3-121
TDM usag e,3-120
switc h nod e links (SNL)
c ommand,3-121
data,3-119
field descriptions,3-124
screen,3-124
Brid g ed Call Ap pearanc e feature
d ata analysis, Call Coverage,3-49interactions
Call Coverag e
,3-48
b ursty errored  sec ond s (BES),3-60, 3-72
b usy hour call c ap acities (BHCC),4-3b usyout sp-link c ommand,2-3, 2-4
C
calculations
attend ant offered  load s (AOL),3-17, 3-180attend ant p ositions,3-23, 3-91
averag e d elays,3-22averag e hold ing  times,3-92, 3-177
averag e work times (AWT),3-16free p ools,3-184g rad es of servic e,3-181
hunt g roup  total usag e,3-91outgoing  seizures,3-202p ercent b loc king,3-161, 3-178
p ercent c alls q ueued,3-18percent delayed calls,3-21p ercent error free sec ond s (%EFS),3-60, 
3-71p ercent oc cup anc y (total time),3-17, 3-24p rocessor oc cup anc y,4-21
staffed time,3-16time d ivision multiplexing  (TDM) 
usag e,3-120 
						

							DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-505    Issue 1
April 2000
Index 
IN-2  
Call by Call (CBC) Service Selec tion feature
rep orts
,3-183Call by Call (CBC) Trunk Group  Measurements 
rep ort,3-185to3-192
Call Center Op erations worksheet,A-8call c lassifiers (CC),3-140, 3-143Call Coverag e feature
d ata analysis
Bridged Call Appearance
,3-49
Call Forward ing,3-49
Call Pic kup,3-49
Distributed Communications System
(DCS)
,3-49
interactions
Automatic Callb ac k (ACB)
,3-48
Bridged Call Appearance,3-48
Call Pic kup,3-48
Leave Word  Calling  (LWC),3-48
trunk g roup s,3-49
rep orts,3-48Call Forward ing  feature
interactions
Call Coverag e
,3-49
Call Pic kup feature
d ata analysis, Call Coverag e,3-49interactions
Call Coverag e
,3-48
call p rog ress tone receivers (CPTR),3-140, 
3-143Call Rate Measurements rep ort,3-42to3-44Call Summary Measurements 
rep ort
,3-45to3-47cap ac ity tab les
Er l an g - C  Qu eu e,3-19
Re t r ia l,3-19, 3-180Traffic  Eng ineering,3-19central offic e (CO)
trunks,
 see trunk groups
centum c all second s (CCS) usag e,3-176change commands,1-2, 1-5
chang e meas-selec tion c ommands
coverage,1-2, 3-50
see also Measured  Coverag e Paths report
principal
,1-2
see also Measured  Princip als rep ort
route-p attern
,1-2, 3-33
see also Route Pattern Measurement Se-
lec tion rep ort
trunk-g roup
,1-2see also Trunk Group  Measurement Se-
lec tion rep ort
wid eband-trunk-group
,1-2, 3-204see also Wideb and  Trunk Group  Mea-
surement Selection report
chang e rep ort-scheduler c ommand
,1-2, 2-9, 
2-10see also Report Schedulerchang e station 3600 c ommand
,6-2
see also Recent Chang e History rep ort
chang e system-p arameters feature 
command
,2-1
see also Rep ort Scheduler
clan ethernet command,3-97C-LAN ethernet networkp erformance
C-LAN Ethernet Performanc e Measurements 
rep ort
,3-97clan p p p c ommand,3-97
C - LA N  PPP n e t w or k p e r f or m an c e
C-LAN PPP Performance Measurements 
rep ort
,3-97
C-LAN traceroute command
Trace Route rep ort,3-147clan traceroute c ommand,3-147
clear c ommand s,1-5clear measurements c ommands
ds1,1-2, 3-61
see also DS1 Link Performanc e Measure-
ments report
d s1-facility
,1-2see also DS1 Facility Link Performance
Measurements Summary rep ort
d s1-facility log
,3-72see also DS1 Facility Link Performance
Measurements Detailed  report
oc cup anc y
,1-2, 4-13
see also Occ upancy Busiest 3-Minute In-
tervals Measurements rep ort
security-violations
,1-2, 5-2, 5-7see also Security Violations Summary re-
port
command  line
formats
,1-5q ualifiers,1-5, 2-4
sc reen ap pearanc e,1-8struc ture,1-9Communic ation Link Measurements 
rep ort
,4-15to4-17controlled  slip  sec ond s (CSS),3-61conventions used,xvi
Coverag e Path Measurements 
rep ort,3-52to3-54
customer sup plied  (theoretical) d ata,3-19Customer Sup p ort Servic e Org anization (CSSO) 
log in violations,5-10
cyclical redundancy checking (CRC-6) 
errors,3-60, 3-71
D
d ata analysis g uid elines, see sp ec ific  rep ort 
names
d elayed c alls,
 see c alc ulations
d ialup  port log in violations
,5-10