Lucent Technologies DEFINITY® Enterprise Communication Server Release 8.2 Reports Guide

							DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-505  Issue 1
April 2000
Traffic Data Analysis 
3-139 System Status Reports 
3
TRAFFIC 
STATUSView1 d isp lays the c all handling  status for trunk, hunt, and  
attend ant g roup s; View2 only d isp lays the c all hand ling  status 
for trunk and  attend ant g roup s. For trunk g roup s, the rep orts 
ind ic ate the numb er of queued  c alls d uring  the p reviously 
c omp leted  measurement interval for the id entified  trunk 
groups. 
For hunt g roup s, the rep orts ind ic ate the number of q ueued  
c alls and  ab and oned  c alls d uring  the p reviously c omp leted  
measurement interval for the id entified  trunk g roup s. For the 
trunk g roup  measurements, only the four trunk g roup  numb ers 
with the hig hest p erc entag e of b loc king are listed . The rep orts 
also d isp lay trunk g roup  d irec tion (two-way, outg oing , or 
inc oming ), the numb er of c alls q ueued , the p erc entag e of 
outg oing  b loc king  (for outg oing  and  two-way trunks), and  the 
p erc entag e of all trunks b usy. 
For outg oing  and  two-way trunk g roups only exp erienc ing  a 
hig h numb er in the %Time ATB field , no ac tion is req uired  
sinc e this ind ic ates that the trunks are used  very effic iently. 
However, a bad condition is when both the %Time ATB and 
%Out b lkg  field s d isp lay hig h numb ers, indic ating  c alls arrive 
and  are b loc ked b ec ause all trunks are alread y in use. For 
inc oming  trunk g roup s exp erienc ing  a hig h numb er in the 
%Time ATB field , then some inc oming  c alls are p rob ab ly 
blocked.
Suggested Actions:
1. For outg oing  and  two-way trunk g roup s exp erienc ing a 
hig h numb er in b oth the %Time ATB and  %Out b lkg  field s, 
use the list performance trunk-group
 c ommand  and  
follow the sug g ested  ac tions sp ec ified for that c ommand .
2. For inc oming  trunk group s exp erienc ing  a hig h numb er in 
the %Time ATB field, use the list performance 
trunk-group
 c ommand  and  follow the sug g ested  ac tions 
sp ec ified  for that c ommand .
Table 3-40. Monitor System View1 and View2 Reports  — Continued
Field Description
Continued on next page 
						

							DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-505  Issue 1
April 2000
Traffic Data Analysis 
3-140 Tone Receiver Summary Report 
3
Tone Receiver Summary Report
The Tone Rec eiver Summary Measurements rep ort p rovid es traffic  d ata for Dual 
Tone Multifreq uenc y (DTMF) rec eivers, g eneral p urp ose tone d etec tors (GPTDs), 
and  Call Classifiers (CCs). DTMF rec eivers d etec t touc h tones, GPTDs d etec t 
c all prog ress tones. CCs c an func tion either as Call Prog ress Tone Rec eivers 
(CPTRs), touc h-tone rec eivers (TTRs), or multifreq uenc y c omp elled  rec eivers 
(MFCRs).
NOTE:
Tone rec eivers are req uired  to sup p ort the ARS, Terminal Dialing , 
Ab breviated  Dialing , LND, and  Call Promp ting  features. for ad ditional 
d etails, refer to the 
DEFINITY ECS System Desc rip tion Poc ket Referenc e.
Rep orts c an b e req uested  on tone rec eiver ac tivity for yesterd ay’s p eak hour, 
tod ay’s p eak hour, or the last hour. The peak is the hour of the d ay with the 
highest Peak Req  measurement. The d ata in this rep ort c an b e used  to 
d etermine if there is a need  for ad d itional Tone Detec tor or Tone 
Detec tor/Generator c irc uit p ac ks.
Command
To d isp lay the Tone Rec eiver Summary Measurements Rep ort:
1. Type list measurements tone-receiver summary  [print/schedule] 
and  p ress 
RETURN.
Required Fields: There is one req uired  field  for this c ommand  — 
yesterday-peak/today-peak/last-hour
. 
nEn t e r  yesterday-peak 
to list the tone rec eiver ac tivity for 
yesterd ay’s p eak hour. 
nEn t e r  today-peak 
to list the tone rec eiver ac tivity for today’s p eak 
hour.
nEn t e r  last-hour
 to list the tone rec eiver ac tivity of the most rec ently 
c omp leted  last hour.
The p eak hour is the hour (within a 24-hour p eriod ) with the g reatest 
usag e.
Options: The print
 and  schedule
 op tions are availab le for this c ommand . 
						

							DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-505  Issue 1
April 2000
Traffic Data Analysis 
3-141 Tone Receiver Summary Report 
3
Screen
Screen 3-50 shows a typ ic al sc reen for the Tone Rec eiver Measurements 
Summary rep ort. Table 3-41
 d esc rib es the d ata field s p resented  in the Tone 
Receiver Measurements Summary report.
Screen 3-50. Tone Receiver Measurements report
Table 3-41. Tone Receiver Measurements Summary Report 
Field Description
Hour
Measurement Hour. The starting  time (using  24-hour c loc k) of 
the last hour or the hour with the hig hest Peak Req 
measurement.
 Type
The typ e of tone rec eiver measured.
Total Req
Tota l Req ue st s. The system-wid e total number of req uests, b y 
c all p roc essing , for DTMF, GPTD, CC-TTR, CC-CPTR, or 
MFCR rec eivers d uring  the listed  hour. The total numb er of 
requests is c alc ulated  b y inc rementing  a c ounter for eac h 
request.
Continued on next page
Switch Name:                                  Date: 11:27 am  MON JUL 17, 19xx
                       TONE RECEIVER SUMMARY MEASUREMENTS
      Meas             Total     Peak     Total     Peak      Total     Peak
Hour  Type             Req       Req      Queued    Queued    Denied    Denied
1000  DTMF               0        0         0         0         0         0
1000  GPTD               0        0                             0         0
1000  CC-TTR             0        0         0         0         0         0
1000  CC-CPTR            0        0                             0         0
1000  CC-MFCR            0        0                             0         0
      TR Type          Total Avail        Capabilities
      DTMR-PT              4              DTMF
      GPTD-PT              2              GPTD
      CLAS-PT              0              DTMF,CC-TTR,CC-CPTR,MFCR
      ETR-PT               0              DTMF,CC-TTR,CC-CPTR,MFCR,GPTD
Command successfully completed
Command: 
						

							DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-505  Issue 1
April 2000
Traffic Data Analysis 
3-142 Tone Receiver Summary Report 
3
Peak ReqPeak Req uests. The system-wid e p eak numb er of 
simultaneous req uests for DTMF, GPTD, CC-TTR, CC-CPTR, 
or MFCR rec eivers that oc c urred  at any one time for the listed  
hour. The peak (or maximum) number is c alc ulated  b y 
inc rementing a c ounter for eac h req uest and dec reasing  the 
c ounter when the req uest fails or a tone rec eiver is released .
NOTE:
If the Peak Req  field  ind ic ates a numb er hig her than 
listed  in the Avail field , then c ertain requests were either 
q ueued  or denied  d uring the peak time interval. Denied  
req uests fail and  are g iven the reord er tone.
Total 
QueuedThe system-wid e total numb er of req uests q ueued  d uring  the 
listed hour. A req uest is q ueued  when there are no rec eivers 
immed iately availab le. Only DTMF and  CC-TTR req uests are 
q ueued.
NOTE:
If a req uest for a rec eiver is mad e in one p ort network, 
and  no rec eivers are availab le, then the req uest is 
offered  to the next p ort network. If no rec eivers are 
availab le on any p ort network, then the req uest is 
q ueued . Queued c all req uests d o not rec eive d ial tone 
until a tone rec eiver b ec omes availab le.
Peak 
QueuedThe system-wid e maximum numb er of c all req uests q ueued  at 
any one time d uring  the listed  hour.
NOTE:
The system has a maximum q ueue size of 4 for DTMF 
req uests and  80 for CC-TTR c all vec toring  requests.
Total 
DeniedThe system-wid e total numb er of req uests d enied  b ec ause no 
rec eivers were availab le d uring  the listed  hour. For 
DTMF-rec eiver or CCTR req uests, this happ ens only after the 
q ueue is full. Those req uests d enied  are g iven reord er tone.
Table 3-41. Tone Receiver Measurements Summary Report  — Continued
Field Description
Continued on next page 
						

							DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-505  Issue 1
April 2000
Traffic Data Analysis 
3-143 Tone Receiver Detail Report 
3
Tone Receiver Detail Report
The Tone Rec eiver Measurements Detail rep ort p rovid es traffic  d ata for Dual Tone 
Multifrequency (DTMF) receivers, general purpose tone detectors (GPTDs), and 
Call Classifiers (CCs) as Call Prog ress Tone Rec eivers (CC-CPTRs) for c all 
c lassific ation, as touc h-tone rec eivers (CC-TTRs) for c all vec toring , and  as 
multifreq uency c omp elled  rec eivers (MFCRs).
NOTE:
Tone rec eivers are req uired  to sup p ort the ARS, Terminal Dialing , 
Ab breviated  Dialing , LND, and  Call Promp ting  features. For ad d itional 
d etails, refer to the 
DEFINITY ECS System Desc rip tion Poc ket Referenc e.
Rep orts c an b e req uested  on tone rec eiver ac tivity for yesterd ay’s p eak hour, 
tod ay’s p eak hour, or the last hour. The peak is the hour of the d ay with the 
highest Peak Req  measurement. The d ata in this rep ort c an b e used  to 
d etermine if there is a need  for ad d itional Tone Detec tor or Tone 
Detec tor/Generator c irc uit p ac ks.Peak 
DeniedThe system-wid e p eak numb er of req uests d enied  b ec ause no 
rec eivers were availab le d uring  the listed  hour.
Suggested Action:
 At a minimum you should  inc rease the 
numb er of tone rec eivers b y the numb er displayed  in the Peak 
Denied  field. Furthermore, you may want to c onsid er 
eng ineering  the switc h as “ non-b loc king ”  for tone rec eivers. 
This involves inc reasing  the numb er of tone rec eivers (the 
Avail field ) so all req uests rec eive servic e immed iately and  no 
requests are q ueued . For examp le, keep  the value d isp layed  
in the Avail field  g reater than that d isp layed  in the Peak Req  
field.
TR Type
Tone Rec eiver Typ e. The tone rec eiver c irc uit p ac ks p hysic ally 
c onnec ted  at the time of the hour measurement.
Total 
Avail
Tota l A va il ab le. The numb er of the p orts availab le for the typ e 
of tone rec eiver listed  in the p revious c olumn.
Capa-
bilitiesThe typ es of tone(s) the tone rec eiver c an detec t.
Table 3-41. Tone Receiver Measurements Summary Report  — Continued
Field Description
Continued on next page 
						

							DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-505  Issue 1
April 2000
Traffic Data Analysis 
3-144 Tone Receiver Detail Report 
3
Command
To d isp lay the Tone Rec eiver Measurements Detail rep ort sc reen:
1. Type list measurements tone-receiver detail  [print/schedule] 
and p ress 
RETU RN.
Required Fields: There is one req uired  field  for this c ommand  — 
yesterday-peak/today-peak/last-hour
. 
nEn t e r  yesterday-peak 
to list the tone rec eiver ac tivity for 
yesterd ay’s p eak hour. 
nEn t e r  today-peak 
to list the tone rec eiver ac tivity for today’s p eak 
hour.
nEn t e r  last-hour
 to list the tone rec eiver ac tivity of the most rec ently 
c omp leted  hour.
The p eak hour is the hour (within a 24-hour p eriod ) with the g reatest 
usag e.
Options: The print 
and schedule 
op tions 
are availab le for this c ommand .
Screen
Screen 3-51 and  Screen 3-54 show typ ic al sc reens for the Tone Rec eiver 
Measurements Detail rep ort for a two-p ort network system. Table 3-42
 describes 
the d ata field s p resented  in the Tone Rec eiver Measurements Detail rep ort. One 
page of data is displayed per port network.
Screen 3-51. Tone Receiver Detailed Measurements report 
list measurements tone-receiver detail last-hour               Page  1
Switch Name: Cust_Switch_Name Date: 3:16 pm TUE OCT 17, 19xx 
                 TONE RECEIVER DETAIL MEASUREMENTS
                          PN  PN  Peak     Total    Peak
Hour    PN      Type      Req   Alloc   Alloc    OFF-PN   OFF-PN
1400    1       DTMF       8     8       8         0        5
1400    1       GPTD       12    12      3         0        0
1400  1 CC-TTR  0     0       0         0        0
1400  1 CC-CPTR  0     0      0         0        0
1400  1 CC-MFCR  0     0       0         0        0
         Press CANCEL to quit   -   press NEXT PAGE to continue 
						

							DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-505  Issue 1
April 2000
Traffic Data Analysis 
3-145 Tone Receiver Detail Report 
3
Table 3-42. Tone Receiver Detailed Measurements Report 
Field Description
Hour
Measurement Hour. The starting  time (using  24-hour c loc k) of 
the last hour or of the hour with the hig hest Peak Req  
measurement.
PN
Port Network. The p ort network in whic h the c irc uit p ac k 
c ontaining  the typ e of tone rec eiver listed  is physic ally loc ated .
Type
The typ e of tone rec eiver measured .
NOTE:
Eac h TN748 and  TN420 c irc uit p ac k p rovid es four DTMF 
p orts (for touc h-tone rec ep tion) and  two GPTD p orts (for 
c all prog ress tone rec ep tion). The TN744 Call Classifier 
Circ uit Pac k p rovid es eig ht p orts for c all p rog ress tone 
rec ep tion (CC-CPTR), touc h-tone rec ep tion (CC-TTR), or 
MFC (CC-MFCR) rec ep tion.
PN Req
Port Network Req uests. The numb er of req uests for DTMF, 
GPTD, CC-TTR, CC-CPTR, or MFCR rec eivers within the p ort 
network d uring  the listed  hour.
PN Alloc
Port Network Total Alloc ation. The total numb er of DTMF, GPTD, 
CC-TTR, CC-CPTR, or MFCR rec eivers loc ated in the listed p ort 
network alloc ated for use d uring  the listed  hour.
Continued on next page 
						

							DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-505  Issue 1
April 2000
Traffic Data Analysis 
3-146 Tone Receiver Detail Report 
3
Peak 
AllocPeak Alloc ation. The peak numb er of DTMF, GPTD, CC-TTR, 
CC-CPTR, or MFCR rec eivers loc ated in the listed  p ort network 
in use simultaneously d uring  the listed  hour.
Total 
Off-PN
Total Off-Port Network. For the id entified hour and  p ort network, 
this is the total numb er of DTMF, GPTD, CC-TTR, CC-CPTR, or 
MFCR rec eivers alloc ated  on a d ifferent p ort network for 
req uests orig inated  on this p ort network.
NOTE:
With id eal c onditions, this field  d isp lays the numb er 0. 
However, with more p rac tic al c ond itions, the field  d isp lays 
a larg er numb er.
Suggested Actions:
 Loc ate c ommunities of interest within the 
same p ort network. Provid e suffic ient tone rec eivers for eac h 
port network.
Peak 
Off-PN
Pe a k Of f -Po rt  N e t w o rk. For the id entified  hour and  p ort network, 
this is the p eak numb er of DTMF, GPTD, CC-TTR, CC-CPTR, or 
MFCR rec eivers simultaneously alloc ated  on a d ifferent p ort 
network for req uests orig inated  on this p ort network.
NOTE:
A desirab le g oal is to minimize (within reason) the numb er 
d isp layed  with this field .
Suggested Actions:
 Loc ate c ommunities of interest within the 
same p ort network. Provid e suffic ient tone rec eivers for eac h 
p ort network. Perhap s you should  move one TN748 and  TN420 
c irc uit p ac k (or, if you are working  with a CC-TTR, CC-CPTR, 
and  MFCR, move a TN744 c irc uit p ac k) to the PN with the 
Off-PN c ounts to minimize Off-PN alloc ations.
Table 3-42. Tone Receiver Detailed Measurements Report  — Continued
Field Description
Continued on next page 
						

							DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-505  Issue 1
April 2000
Traffic Data Analysis 
3-147 Trace Route Report 
3
Trace Route Report
This rep ort p rovides the ab ility to trac e the route of C-LAN-orig inated  p ac kets 
throug h the LAN. The output shows the ip  ad d ress of eac h router or host (hop ) 
that the p ac kets enc ounter and  the time elap sed  between eac h hop . If C-LAN 
has troub le c ommunic ating  with a far-end  d evic e, the trac eroute c ommand  c an 
d etermine “ how far”  p ac kets g et toward  the d estination.
Th e  re p o r t  l i s t s
nHop s traversed  from sourc e to d estination
nIP ad d resses of the hop  p oints and  the final d estination
nObserved  round -trip  d elay from the sourc e to eac h hop  p oint
If no reply is rec eived  from a p otential hop p oint, the IP Address
 field  c ontains 
blanks.
The p rimary use of this c ommand  is to d etermine q uic kly and unamb ig uously if 
the fault lies within Luc ent-p rovid ed  eq uip ment or if the fault is with the LAN or 
LAN ad ministration to whic h the DEFINITY ECS switc h is c onnec ted .
Commands 
To d isp lay the Trac e Route report:
1. Type  traceroute ip-address  board 
 
and  p ress 
RETURN.
For examp le, to display the p erformanc e of the ethernet c irc uit 
p ac k with the add ress 1C1017, typ e traceroute ip-address 
123.4.56.789 board 1C1017.
Screen
Screen 3-52 shows a typ ic al sc reen for the C-LAN Ethernet Performanc e 
Measurement rep ort. Table 3-43
 d esc rib es the d ata field s presented  in the 
rep ort. 
						

							DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-505  Issue 1
April 2000
Traffic Data Analysis 
3-148 Trace Route Report 
3
Screen 3-52. C-LAN Trace Route Report
Table 3-43. Trace Route Report
Field Description
clan portThis entry identifies the C-LAN p ort on the b oard  from whic h the 
trac eroute c ommand  is issued .
HopThe nod e numb er (in seq uenc e).  The first node (0) is the 
ad d ress from whic h the trac eroute c ommand  is issued .
Time (ms)Time from the b oard  to eac h intermed iate d estination in 
millisec ond s.  If an error oc c urs at a nod e, the entry is rep eated  
with an error c od e immed iately following  the time.  Error c od es 
and  their meaning s are:
n! Unab le to reac h p ort
n! N Unab le to reac h network
n! H Unab le to reac h host
n! P Failure b etween end p oints
n! F Need  frag mentation of d ata p ac ket
n! S Sourc e return failure
n!X Packet blocked by filter
IP AddressThe 32-bit network ad d ress.
traceroute ip-address 135.9.1.22 board 1C14  clan port (1-17)
                            TRACE ROUTE RESULTS
Hop         Time(ms)          IP Address
0   from address 135.9.1.22
01          03,10,05          134.9.14.23
02   11,20,03 134.9.5.103
03   22,01,25 106.245.27.205
04   22,01,25 !N 106.245.27.205