Lucent Technologies DEFINITY® Enterprise Communication Server Release 8.2 Reports Guide

							DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-505  Issue 1
April 2000
Traffic Data Analysis 
3-109 MMI Report 
3
Table 3-29. MMI Summary Report
Field Description
Switch 
NameThe name of the switc h that c ontains the MMIs. 
Date
The date and  time that you req uested  the rep ort, or that the 
report was run, if sched uled . 
Peak Hour 
For All 
MMIsIf you use the yesterday-peak or today-peak qualifiers, this 
field  d isp lays the hour of greatest usag e for the sp ec ified  d ay.
Meas Hour
The hour for whic h these measurements app ly, on the 
24-hour clock.
Avail 
PortsTotal network MMI p orts in the system. This d oes not inc lud e 
any MMIs that are c ab led to an ESM. ESM-MMIs are 
measured  sep arately.
Avail 
UsageTotal time that is availab le in the system for network MMI 
p orts, in CCS units. 
Total 
UsageThe total time, in CCS units, that MMI p orts are in use on a 
c all. Inc lud es the time that the p orts are out of servic e or 
maintenanc e busy. Usage is measured from the time the port 
is alloc ated  until it is released.
Total 
AllocThe total numb er of times that an MMI p ort was alloc ated  to a 
c all. Keep in mind that a 2-c hannel call occ upies 2 ports, so 
this numb er d oes not nec essarily reflec t the numb er of c alls 
that took p lac e. Also, p oint-to-p oint c alls d o not use MMI 
resourc es, so these alloc ations are for c onversion c alls of 
multimed ia c onferenc es. 
MMI 
DenialsTotal numb er of times an MMI port was need ed  b ut c ould  not 
b e alloc ated bec ause all p orts were b usy. Id eally, this 
numb er should  b e zero. If you see d enials on a reg ular b asis, 
you should  c onsid er ad d ing  MMIs to your system.
Out of Srv 
- CCSThe total time, in CCS units, that any MMI p orts were out of 
servic e d uring  any p art of the measured  interval. 
% APB 
Perc ent All Ports Busy. The p erc entag e of time during  the 
measured  interval that all MMI p orts are unavailab le to c arry a 
new c all.
% Blockage
The perc entag e of attemp ted alloc ations of MMI ports that 
are not suc c essful. This value is c alc ulated  as % b loc kag e =  
(MMI Denials / Total Alloc  +  MMI Denials) * 100
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							DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-505  Issue 1
April 2000
Traffic Data Analysis 
3-110 ESM Reports 
3
ESM Reports
Command
ESM rep orts show traffic  over the MMI that is c ab led  to the ESM. 
To d isp lay a ESM hourly rep ort: 
1. Type list measurements esm hourly [print/schedule]
 and press 
RETU RN.
To d isp lay a ESM summary rep ort: 
1. Type list measurements esm summary  [print/schedule]
 and  p ress 
RETURN.
Required Fields: There is one req uired  field  for this c ommand  — 
yesterday-peak/today-peak/last-hour
. You must c hoose one of these. 
nEn t e r  yesterday-peak
 to list the ac tivity for yesterd ay’s peak hour. 
nEn t e r  today-peak
 to list the ac tivity for tod ay’s p eak hour. 
nEn t e r  last hour
 to list the ac tivity of the most rec ently c omp leted  
hour. 
The p eak hour is the hour (within a 24-hour p eriod ) with the g reatest 
usag e.
Options: The print
 and  schedule
 op tions are availab le for this c ommand . 
						

							DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-505  Issue 1
April 2000
Traffic Data Analysis 
3-111 ESM Reports 
3
Screen
Screen 3-35 shows a typ ic al sc reen for the ESM Hourly Rep ort. Screen 3-36 
shows a typ ic al sc reen for the ESM Summary Rep ort. The time and  d ate the 
rep ort is req uested displays at the top  rig ht. Table 3-30
 describes the data 
p resented  in the ESM Hourly and ESM Summary Rep orts.
Screen 3-35. ESM Hourly Report — Page 1
Screen 3-36. ESM Summary Report
list measurements esm hourly Page 1
Switch Name: Cust_Switch_Name               Date: 11:33 am  TUE JUL 31, 19xx
      ESM HOURLY REPORT
Meas Avail Avail Total Total  MMI Out of  %  %
Hour Ports Usage Usage Alloc Denials Srv-CCS APB Blockage
1900 0 0 0 0 0 0 0 0
1800 0 0 0 0 0 0 0 0
1700 0 0 0 0 0 0 0 0
1600 0 0 0 0 0 0 0 0
1500 0 0 0 0 0 0 0 0
1400 0 0 0 0 0 0 0 0
1300 0 0 0 0 0 0 0 0
1200 0 0 0 0 0 0 0 0
1100 0 0 0 0 0 0 0 0
1000 0 0 0 0 0 0 0 0
0900 0 0 0 0 0 0 0 0
0800 0 0 0 0 0 0 0 0
       press CANCEL to quit -- Press NEXT PAGE to continue
list measurements esm summary today-peak Page 1
Switch Name: Cust_Switch_Name               Date: 11:33 am  TUE JUL 31, 19xx
      ESM SUMMARY REPORT
Peak Hour for all ESM-MMIs : 1100
Meas Avail Avail Total Total  MMI Out of  %  %
Hour Ports Usage Usage Alloc Denials Srv-CCS APB Blockage
1100 0 0 0 0 0 0 0 0 
						

							DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-505  Issue 1
April 2000
Traffic Data Analysis 
3-112 ESM Reports 
3
Table 3-30. ESM Summary Report
Field Description
Switch 
NameThe name of the switc h that c ontains the ESM-MMIs.
Date
The date and  time that you req uested  the rep ort, or that the 
report was run, if sched uled . 
Peak Hour 
For All 
ESM-MMIsIf you use the yesterday-peak or today-peak qualifiers, this 
field  d isp lays the hour of greatest usag e for the sp ec ified  d ay.
Meas Hour
The hour for whic h these measurements app ly, on the 
24-hour clock.
Avail 
PortsTotal network ESM-MMIs in the system.
Avail 
UsageTotal time, in CCS units, that is availab le in the system for 
ESM-MMI p orts.
Total 
UsageThe total time, in CCS units, that ESM-MMI p orts are in use on 
a c all. Inc lud es the time that the p orts are out of servic e or 
maintenanc e busy. Usage is measured from the time the port 
is alloc ated  until it is released.
Total 
AllocThe total numb er of times that an ESM-MMI p ort was 
alloc ated  to a c all.
MMI 
DenialsTotal numb er of times an ESM-MMI p ort was need ed  b ut 
could not be allocated because all ports were busy.
Out Srv
The total time, in CCS units, that any ESM-MMI p orts were out 
of service during any part of the measured interval.
%APB (all 
ports 
busy)The perc entag e of time d uring  the measured  interval that all 
ESM-MMI p orts are unavailab le to c arry a new c all.
% Blockage
The perc entag e of attemp ted alloc ations of ESM-MMI p orts 
that are not suc c essful.This value is c alc ulated  as % 
b loc kag e =  (MMI Denials / Total Alloc  +  MMI Denials) * 100
Continued on next page 
						

							DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-505  Issue 1
April 2000
Traffic Data Analysis 
3-113 VC Reports 
3
VC Reports
Command
To d isp lay a VC hourly rep ort: 
1. Type list measurements voice-conditioners hourly [print/schedule]
 
and  p ress 
RETURN.
To d isp lay a VC summary rep ort: 
1. Type list measurements voice-conditioners summary 
 [print/schedule]
 and press 
RETU RN.
Required Fields: There is one req uired  field  for this c ommand  — 
yesterday-peak/today-peak/last-hour
. You must c hoose one of these. 
nEn t e r  yesterday-peak
 to list the ac tivity for yesterd ay’s peak hour. 
nEn t e r  today-peak
 to list the ac tivity for tod ay’s p eak hour. 
nEn t e r  last hour
 to list the ac tivity of the most rec ently c omp leted  
hour. 
The p eak hour is the hour (within a 24-hour p eriod ) with the g reatest 
usag e.
Options: The print
 and  schedule
 op tions are availab le for this c ommand .
Screen
Screen 3-37 shows a typ ic al sc reen for the VC Hourly Rep ort. Screen 3-38 shows 
a typ ic al sc reen for the VC Summary Report. The time and  d ate the rep ort is 
requested displays at the top right. Table 3-31
 describes the data presented in 
the VC Hourly and  VC Summary Rep orts. 
						

							DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-505  Issue 1
April 2000
Traffic Data Analysis 
3-114 VC Reports 
3
a
Screen 3-37. VC Hourly Report — Page 1
Screen 3-38. VC Summary Report
Table 3-31. VC Summary
Field Description
Switch 
NameThe name of the switc h that c ontains the VCs. 
Date
The date and  time that you req uested  the rep ort, or that the 
report was run, if sched uled . 
Peak Hour 
For All VCIf you use the yesterday-peak or today-peak qualifiers, this 
field  d isp lays the hour of g reatest usag e for the sp ec ified  d ay. 
Meas Hour
The hour for whic h these measurements app ly, on the 
24-hour clock. 
Continued on next page
list measurements esm hourly Page 1
Switch Name: Cust_Switch_Name               Date: 11:33 am  TUE JUL 31, 19xx
      VC HOURLY REPORT
Meas # ---------USAGE--------- --ALLOCATIONS--- -----DENIALS---- Out  %  %
Hour Prt Avail H320 Voice Total H320 Voice Total H320 Voice Total Srv APB Blk
1900 0 0 0 0  0 0 0 0 0 0 0 0 0 0
1800 0 0 0 0  0 0 0 0 0 0 0 0 0 0
1700 0 0 0 0  0 0 0 0 0 0 0 0 0 0
1600 0 0 0 0  0 0 0 0 0 0 0 0 0 0
1500 0 0 0 0  0 0 0 0 0 0 0 0 0 0
1400 0 0 0 0  0 0 0 0 0 0 0 0 0 0
1300 0 0 0 0  0 0 0 0 0 0 0 0 0 0
1200 0 0 0 0  0 0 0 0 0 0 0 0 0 0
1100 0 0 0 0  0 0 0 0 0 0 0 0 0 0
1000 0 0 0 0  0 0 0 0 0 0 0 0 0 0
0900 0 0 0 0  0 0 0 0 0 0 0 0 0 0
0800 0 0 0 0  0 0 0 0 0 0 0 0 0 0
       press CANCEL to quit -- Press NEXT PAGE to continue
list measurements vc summary today-peak Page 1
Switch Name: Cust_Switch_Name               Date: 11:33 am  TUE JUL 31, 19xx
VOICE-CONDITIONERS SUMMARY REPORT
Peak Hour for all VC : 1100
Meas # ---------USAGE--------- --ALLOCATIONS--- -----DENIALS---- Out  %  %
Hour Prt Avail H320 Voice Total H320 Voice Total H320 Voice Total Srv APB Blk
1100 0 0 0 0  0 0 0 0 0 0 0 0 0 0 
						

							DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-505  Issue 1
April 2000
Traffic Data Analysis 
3-115 VC Reports 
3
# Prt
Total numb er of VC p orts in the system.
Usage - 
AvailTotal time, in CCS, that all VC p orts are availab le in the 
system. Calc ulated  as #MMI p orts x 36. 
Usage - 
H320Total time that VC p orts are alloc ated  to H320 endp oints.
Usage - 
VoiceTotal time VC p orts are alloc ated  to voic e end p oints.
Usage 
-TotalTotal time, in CCS units, that VC p orts are unavailab le to c arry 
a new c all. This inc ludes time that the p orts are b usy on a 
c all, out of servic e or maintenanc e b usy. Measured  from the 
time that the p ort is alloc ated  until it is released .
Allocation
s - TotalTotal number of times a VC p ort was alloc ated  to a c all. Eac h 
B-c hannel used on a multimed ia c all c ounts as one 
allocation.
Denials-H3
20Numb er of times a p ort was need ed  for an H320 c all, b ut was 
not available.
Denials 
-voiceNumb er of times a port was need ed  for a voic e c all, b ut was 
not available.
Denials-To
talTotal numb er of times a VC p ort was need ed  for any c all, b ut 
was not alloc ated  b ec ause all VC p orts were b usy.
Out Srv
The total time, in CCS units, that any MMI p orts were out of 
servic e d uring  any p art of the measured  interval.
%APB (all 
ports 
busy)The perc entag e of time d uring  the measured  interval that all 
MMI ports are unavailable to carry a new call.
% Blockage
The perc entag e of attemp ted alloc ations of MMI ports that 
are not suc c essful. This value is c alc ulated  as % b loc kag e =  
(MMI Denials / Total Alloc  +  MMI Denials) * 100
Table 3-31. VC Summary
Field Description
Continued on next page 
						

							DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-505  Issue 1
April 2000
Traffic Data Analysis 
3-116 Performance Summary Report 
3
Performance Summary Report
This sec tion d esc rib es the traffic  measurements Performanc e Summary Rep ort. 
The Performanc e Summary Rep ort summarizes the Peak Hour Trunk Bloc king  
Daily Routing  Pattern traffic  d ata, Trunks Out of Servic e, and  Trunks Not Used . 
The system g ives a summary rep ort for the p revious d ay or the c urrent d ay.
Command
To d isp lay the Performance Summary Rep ort:
1. Type list performance summary  [print/schedule] 
and  p ress 
RETURN.
Required Fields: There is one req uired  field  for this c ommand  — 
yesterday/today
. 
nEn t e r  yesterday 
to list a summary of the ac tivity for yesterd ay. 
nEn t e r  today
 to list a summary of the ac tivity for tod ay.
Options: The print 
and  schedule
 op tions are availab le for this c ommand .
Screen
Screen 3-39 and  Screen 3-40 show typ ic al sc reens for the Performanc e 
Summary Rep ort. On eac h sc reen, the time and  d ate the rep ort is req uested 
displays at the top right. The report displays the information both graphically and 
numeric ally. Table 3-32
 d esc rib es the d ata field s p resented  in the Performanc e 
Su m m a r y  Re p o r t .
Screen 3-39. Performance Summary Report (Page 1)
list performance summary yesterday                                Page 1
Switch Name:  Cust_Switch_Name            Date: 4:38 pm  SAT MAY 19, 19xx
    SUMMARY PERFORMANCE REPORT
PEAK HOUR TRUNK BLOCKING          DAILY ROUTE PATTERN CALLS CARRIED
Grp  - %Out Blocking or % ATB - Grp     Grp   - % Calls Per Group Type -   %
No.  1 2 3 4 5 6 7 8 9 10 20 50 Blk     Type  1 10 20 30 40 50 60 80 100 Calls
54   ////////////////////////   42      co    ///////////////////        62
59   ///////////////////////    39      fx    ////////                   28
58   ///////////////////////    36      wats  //                          5
63   ///////////////////////    34      tie   //                          5
61   ////////////////////       10      misc                              0 
						

							DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-505  Issue 1
April 2000
Traffic Data Analysis 
3-117 Performance Summary Report 
3
Screen 3-40.  Performance Summary Report (Page 2)
Table 3-32. Performance Summary Report 
Field Description
PEAK HOUR 
TRUNK 
BLOCKINGLists up  to a maximum of five trunk g roup s with the highest p erc ent of 
b loc king  in a measurement hour (for examp le, Grp  No. 54 had  42 
p erc ent b loc king). For inc oming trunk g roup s, the p erc ent of bloc king  
is referred  to as Perc ent All Trunks Busy (% ATB). For outg oing  and  
two-way trunk g roups, the p erc ent bloc king  is referred  to as % Out 
Blocking.
% ATB is the p erc entag e of time that all trunks in the trunk group  were 
simultaneously in use d uring the measurement interval.
% Out Bloc king  is the p erc entag e of outg oing  c alls that arrive when all 
trunks are b usy (ATB). For trunk group s with no queue, the c alls not 
c arried  are those c alls that c ould  not b e c arried  over any trunk 
member. For trunk g roup s with q ueues, the c alls not c arried  are those 
c alls that c ould  not b e c arried over any trunk member and  c ould  not 
b e q ueued  b ec ause the q ueue was full (for examp le, the Queue 
Overflow c alls).
Suggested Action:
 You should  d etermine the exac t reason that a 
trunk group  is b loc king  c alls. To d etermine if bloc king  is b eing  c aused  
b y a hig h volume of c alls, refer to Trunk Group Performance Report
 
(for the ind ic ated  trunk g roup ). If it is b ec ause of c alling volume alone, 
c onsider the possibility of ad d ing  more memb ers to the trunk g roup .
The Total Calls field  on the Trunk Group  Performanc e rep ort ind ic ates 
the c alling  volume. If b loc king  is not b ec ause of c alling  volume, the 
reason must be bec ause trunks are in the maintenance busy state. 
Determine whether maintenanc e p ersonnel have b een or should  b e 
alerted.
Continued on next page
list performance summary yesterday                                Page 2
Switch Name:  Cust_Switch_Name            Date: 4:38 pm  SAT MAY 19, 19xx
    SUMMARY PERFORMANCE REPORT
TRUNKS OUT OF SERVICE  TRUNKS NOT USED
Grp  Trunks Out Of Service All Day      Grp  Trunks Not Used All Day
No.  -----------------------------      No.  ------------------------------
41     9 19                             55   1
73     7                                60   9
211    1 2 3 4 5 6 7 8 9 10             223  19 20 21 22 23
more trunks out of service          more trunks not used
Command successfully completed
Command: 
						

							DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-505  Issue 1
April 2000
Traffic Data Analysis 
3-118 Performance Summary Report 
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DAILY 
ROUTING 
PATTERN 
CALLS 
CARRIEDThe perc entag e of c alls c arried , on a per trunk typ e b asis b y the 25 
routing patterns selec ted and measured (with the change 
meas-selection route-pattern
 command). The report displays the 
information both g rap hic ally and  numeric ally. 
This measurement is simp ly a summation of the Total Calls Carried  on 
a p er trunk typ e b asis for the trunk g roup s listed  in the measured  
route-p atterns, d ivid ed by the system wid e Total Calls Carried  for all 
trunk types all d ay. The trunk group  typ es for whic h routing  p attern 
p erformanc e is rep orted  in the summary rep ort are: c o, fx, wats, tie, 
and  misc . The tie trunk g roup typ e inc lud es b oth internal and  external 
tie, b oth internal and  external Ad vanc ed  Private Line Termination 
(APLT) ac c ess, and tand em trunk g roup  types. The term misc  
rep resents all other remaining  trunk g roup  typ es over whic h 
ARS/AAR/UDP c alls may b e routed .
TRUNKS OUT 
OF SERVICELists trunk g roup s with out-of-servic e trunks over the rep ort interval. A 
list of the first ten trunks out of servic e is also given. The ind ic ation 
“ more trunks out of servic e”  is given if there are more than four trunk 
g roup s with out of servic e trunks or more than 10 memb ers are out of 
servic e in any of the g roup s listed .
NOTE:
This measurement is a summary of the list measurements 
outage-trunk
 rep ort.
TRUNKS NOT 
USEDLists trunk g roup s with trunks not used  over the rep ort interval 
(yesterd ay or tod ay). A list of the first five trunks, in eac h of the 
id entified  g roup s, not used  is also listed . The ind ic ation “ more trunks 
not used ”  is g iven if there are more than four trunk group s with trunks 
not used  or whenever more than five memb ers are not used in any of 
the g roup s listed .
Suggested Action:
 You should  determine the exac t reason the trunks 
are not being used. Is the reason because there are more trunks than 
ac tually needed  or b ec ause there is a p rob lem? If the id entified  trunk 
g roup  has a larg e number of memb ers and  there are several trunks 
within that trunk group  that rec eive few or zero c alls, then the ob vious 
c onc lusion is there are more trunk memb ers than need ed  for the trunk 
g roup . As a c ontrast, if there is only one trunk memb er id entified  for 
the trunk g roup  and that memb er has zero c alls, then the trunk 
probably is defective.
Table 3-32. Performance Summary Report  — Continued
Field Description
Continued on next page