Lucent Technologies DEFINITY® Enterprise Communication Server Release 8.2 Reports Guide

							555-233-505
Comcode 108596388
Issue 1
April 2000
DEFINITY®
Enterprise Communication Server
Release 8.2
Reports Guide 
						

							Copyright 
Ó 1999, Lucent Technologies
All Rights Reserved
Printed in U.S.A.
Notice
Every effort was made to ensure that the information in this book was 
complete and accurate at the time of printing.  However, information is 
subject to change.
Your Responsibility for Your System’s Security
Toll fraud is the unauthorized use of your telecommunications system 
by an unauthorized party, for example, persons other than your com-
pany’s employees, agents, subcontractors, or persons working on your 
company’s behalf. Note that there may be a risk of toll fraud associated 
with your telecommunications system and, if toll fraud occurs, it can 
result in substantial additional charges for your telecommunications 
services.
You and your system manager are responsible for the security of your 
system, such as programming and configuring your equipment to pre-
vent unauthorized use. The system manager is also responsible for 
reading all installation, instruction, and system administration docu-
ments provided with this product in order to fully understand the fea-
tures that can introduce risk of toll fraud and the steps that can be taken 
to reduce that risk. Lucent Technologies does not warrant that this 
product is immune from or will prevent unauthorized use of com-
mon-carrier telecommunication services or facilities accessed through 
or connected to it. Lucent Technologies will not be responsible for any 
charges that result from such unauthorized use.
Lucent Technologies Fraud Intervention
If you suspect that you are being victimized by toll fraud and you need 
technical support or assistance, call Technical Service Center Toll 
Fraud Intervention Hotline at 1 800 643-2353.
Federal Communications Commission Statement
Part 15: Class A Statement. This equipment has been tested and 
found to comply with the limits for a Class A digital device, pursuant 
to Part 15 of the FCC Rules. These limits are designed to provide rea-
sonable protection against harmful interference when the equipment is 
operated in a commercial environment. This equipment generates, 
uses, and can radiate radio-frequency energy and, if not installed and 
used in accordance with the instructions, may cause harmful interfer-
ence to radio communications. Operation of this equipment in a resi-
dential area is likely to cause harmful interference, in which case the 
user will be required to correct the interference at his own expense.
Part 68: Network Registration Number. This equipment is registered 
with the FCC in accordance with Part 68 of the FCC Rules. It is identi-
fied by FCC registration number AS593M-13283-MF-E.
Part 68: Answer-Supervision Signaling. Allowing this equipment to 
be operated in a manner that does not provide proper answer-supervi-
sion signaling is in violation of Part 68 Rules. This equipment returns 
answer-supervision signals to the public switched network when:
• Answered by the called station
• Answered by the attendant
• Routed to a recorded announcement that can be administered by 
the CPE user
This equipment returns answer-supervision signals on all DID calls 
forwarded back to the public switched telephone network. Permissible 
exceptions are: 
• A call is unanswered
• A busy tone is received
• A reorder tone is receivedCanadian Department of Communications (DOC)
Interference Information
This digital apparatus does not exceed the Class A limits for radio 
noise emissions set out in the radio interference regulations of the 
Canadian Department of Communications.
Le Présent Appareil Nom
érique n’émet pas de bruits radio
électriques 
d
épassant les limites applicables aux appareils num
ériques de la class 
A pr
éscrites dans le reglement sur le brouillage radio
électrique 
édict
é 
par le minist
ére des Communications du Canada.
Trademarks
See the preface of this document.
Ordering Information
Call: Lucent Technologies Publications Center
Voice 1 800 457-1235 International Voice 317 322-6416
Fax 1 800 457-1764 International Fax 317 322-6699
Write: Lucent Technologies Publications Center
2855 N. Franklin Road
Indianapolis, IN 46219
Order: Document No. 555-233-505
Issue 1,  April 2000
For additional documents, refer to the section in “About This Docu-
ment” entitled “Related Resources.” 
You can be placed on a standing order list for this and other documents 
you may need. Standing order will enable you to automatically receive 
updated versions of individual documents or document sets, billed to 
account information that you provide. For more information on stand-
ing orders, or to be put on a list to receive future issues of this docu-
ment, contact the Lucent Technologies Publications Center.
European Union Declaration of Conformity
The “CE” mark affixed to the DEFINITY® equipment described in 
this book indicates that the equipment conforms to the following Euro-
pean Union (EU) Directives:
• Electromagnetic Compatibility (89/336/EEC)
• Low Voltage (73/23/EEC)
• Telecommunications Terminal Equipment (TTE) i-CTR3 BRI 
and i-CTR4 PRI
For more information on standards compliance, contact your local dis-
tributor.
Comments
To comment on this document, return the comment card at the front of 
the document.
Acknowledgment
This document was prepared by Product Documentation Development, 
Lucent Technologies, Denver, CO. 
						

							DEFINITY Enterprise Communication Server Release 8.2
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Contents 
iii  
Contents
Contents iii
About This Document xiii
nPurpose of Traffic Reportsxiii
nWho Should Read This Documentxiv
nHow This Document Is Organizedxiv
nTrademarks and Service Marksxv
nConventions Used in This Documentxvi
nRelated Resourcesxvii
nHow to Make Comments about This
Documentxvii
1 How to Enter Commands and
Display and Print Reports 1-1
nCommands and the Command 
Line Format1-1
Monitor Commands1-4
List Commands1-4
Display Commands1-4
Change Commands1-5
Clear Commands1-5
nDisplaying Reports1-5
nScreen Format1-6
nCommand Structure1-9
nG3csi, G3si, and G3r Reports1-10
2 System Printer and Report-Scheduler 2-1
nSystem Printer2-1
System Printer Data Link Operation
and Maintenance2-3
nReport Scheduler2-4
Print Intervals2-4
Adding a Report to the Report Scheduler2-5
Summary of Steps for Printing
Reports on the System-Printer2-7 
						

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Listing Scheduled Reports2-7
Command2-8
Change Command2-10
Remove Command2-11
3 Traffic Data Analysis 3-1
nHow This Chapter Is Organized3-1
nGeneral Information about Reports3-3
Report Screen Fields3-3
nAttendant Group Reports3-4
nAttendant Group Report3-4
Command3-4
Screen3-4
nAttendant Positions Report3-11
Command3-11
Screen3-11
nAttendant Performance Report3-13
Command3-13
Screen3-13
Data Analysis Guidelines3-15
Analyzing the Report Data3-15
nAutomatic Circuit Assurance3-25
nACA Parameters Report3-26
Command3-26
Screen3-27
nACA Measurements Report3-30
Command3-30
Screen3-30
nARS/AAR/UDP Route Pattern3-33
Command3-33
Screen3-34
nARS/AAR/UDP Route Pattern Measurements Report3-35
Command3-35
Screen3-36
Data Analysis Guidelines3-40
Analyzing the Data3-40 
						

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nCall Rate Measurements Reports3-42
Command3-42
Screen3-43
nCall Summary Measurements Report3-45
Command3-45
Screen3-45
nCall Coverage Measurements Reports3-48
Terms3-48
Feature Interactions3-48
Data Analysis Guidelines3-49
nCoverage Path Measurements Selection3-50
Command3-50
Screen3-51
nCoverage Path Measurements Report3-52
Command3-52
Screen3-53
nPrincipal Coverage Measurements Selection3-55
Command3-55
Screen3-56
nPrincipal Coverage Measurements Report3-57
Command3-57
Screen3-58
nDS1 Link Performance Measurements3-60
nDS1 Link Performance Measurements
Summary Report3-62
Command3-62
Screen3-63
nDS1 Link Performance Detailed Log Report3-67
Command3-67
Screen3-68
nDS1 Converter Reports3-71
Command3-72
Screen3-73
nEmergency Access Calls Report3-77
Command3-77
Screen3-78 
						

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nHunt Group Reports3-79
nHunt Groups Report3-79
Command3-79
Screen3-80
nHunt Group Members Report3-82
Command3-82
Screen3-83
nHunt Group Measurements Report3-85
Command3-85
Screen3-86
Data Analysis Guidelines3-89
Analyzing the Data3-89
Total Usage3-91
nHunt Group Performance Report3-93
Command3-93
Screen3-93
nHunt Group Status Report3-95
Command3-95
Screen3-95
nLAN Performance Reports 3-97
Commands 3-97
Screens3-98
nLAR Route Pattern Measurements Report3-100
Command3-100
Screen3-101
nLogins Report3-103
Command3-103
Screen3-103
nModem Pool Groups Report3-104
Command3-104
Screen3-105
nMultimedia Reports3-107
nMMI Report3-107
Command3-107
Screen3-108 
						

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nESM Reports3-110
Command3-110
Screen3-111
nVC Reports3-113
Command3-113
Screen3-113
nPerformance Summary Report3-116
Command3-116
Screen3-116
nPort Network Reports3-119
nBlockage Study Report3-119
Command3-121
Port Network Screen3-121
Switch Node Screen3-124
nPort Network Load Balance Report3-125
Command3-126
nPort Network Load Balance 
Total Calls Report3-127
Screen3-127
nPort Network Load Balance 
Intercom Calls Report3-130
Screen3-130
nPort Network Load Balance
Incoming Calls Report3-131
Screen3-131
nPort Network Load Balance
Outgoing Calls Report3-132
Screen3-132
nPort Network Load Balance
Tandem Calls Report3-134
Screen3-134
nSystem Status Reports3-136
Command3-136
Screen3-137
nTone Receiver Summary Report3-140
Command3-140
Screen3-141 
						

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nTone Receiver Detail Report3-143
Command3-144
Screen3-144
nTrace Route Report3-147
Commands 3-147
Screen3-147
nTraffic Summary Report3-149
Command3-149
Screen3-150
nTrunk Group Reports3-154
nTrunk Group Summary Report3-154
Command3-155
Screen3-155
nTrunk Group Hourly Report3-162
Command3-162
Screen3-163
nTrunk Group Measurement Selection3-165
Command3-165
Screen3-166
nTrunk Group Performance Report3-167
Command3-167
Screen3-167
nTrunk Outage Measurements Report3-170
Command3-170
Screen3-171
nTrunk Group Status Report3-174
Command3-174
Screen3-174
Data Analysis Guidelines3-176
Analyzing the Data3-177
nTrunk Group Call-By-Call (CBC)3-183
Background Information3-183
nTrunk Group Call-By-Call
Measurements Report3-185
Command3-185
Screen3-185 
						

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Contents 
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nTrunk Lightly Used 
Measurements Report3-193
Command3-193
Screen3-193
nWideband Trunk Groups3-195
nWideband Trunk Group 
Summary Report3-196
Command3-196
Screen3-196
nWideband Trunk Group 
Hourly Report3-201
Command3-201
Screen3-201
nWideband Trunk Group Measurement Selection3-204
Command3-204
Screen3-205
Data Analysis Guidelines3-205
Wideband Trunk Group Summary Report3-206
Wideband Trunk Group Hourly Report3-207
Performance Considerations3-207
4 Processor Occupancy Reports 4-1
nProcessor Occupancy Reports4-1
nThe Summary Command4-3
When to Use the Summary Command4-3
nProcessor Occupancy Summary Report4-4
Command4-4
Screen4-4
nThe Last-Hour Command4-9
When to Use the Last-Hour Command4-9
nProcessor Occupancy Last-Hour
Measurements Report4-9
Command4-9
Screen4-10
Using the Last-Hour Report to Resolve Problems4-10
nThe Busiest-Interval Command4-11
When to Use the Busiest-Interval Command4-11 
						

							DEFINITY Enterprise Communication Server Release 8.2
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April 2000
Contents 
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nProcessor Occupancy Busiest-Interval
Measurements Report4-11
Command4-11
Screen4-11
Using the Busiest-Interval Report
to Resolve Problems4-12
nThe Pktint Command4-13
When to Use the Pktint Command4-13
nProcessor Occupancy Pktint Report4-13
Command4-13
Screen4-13
nThe Communications Links Command4-15
When to Use the Communications 
Links Command4-15
nProcessor Occupancy Communications
Link Measurements Report4-15
Command4-15
Screen4-16
nMapping Links to Applications4-18
Command4-18
Screen4-18
Data Analysis Guidelines4-20
Analyzing the Data4-20
5 Security Violations Reports 5-1
nSecurity Violations Summary Report5-1
Commands5-1
Screen5-2
nSecurity Violations Detail Report5-7
Commands5-7
Screen5-8
nSecurity Violations Status Reports5-10
Login Violations5-10
Command5-10