Comdial Dxp Plus Instructions Manual

							Programming For
Peripheral Devices
0 Caller ID Programming.................14.1l Tracker Paging System.................
14.2l Digital Voice Announce Programming.........
14.3l PC Attendant Position Programming..........
14.4l Voice Mail Programming................
14.5l 
ModemSetup......................14.6
Peripheral Devices Programming 14-l 
						

							14. ICaller ID Programming
The DXP Plus caller ID feature supports an externally connected, customer-supplied caller ID device (product
code CIDOS). This hardware device supports eight caller ID conditioned lines, and the installer can serially
connect up to eight devices to give the DXP 
Plus the ability to support a maximum of 64 caller ID conditioned
lines, The caller ID unit interfaces with the DXP 
Plus through any main or auxiliary serial data port (Section 6.5).
Any proprietary digital LCD speakerphone can receive and display caller ID information. The display conveys allavailable caller ID information from the time the call rings at the station, through 
al1 line transitions, until the line
disconnects. The system stores caller ID information in its SMDA storage and makes it available in the SMDA
printout.
In programming for caller ID support, you must match the data baud rate with that of the CID08, you must 
enable
the caller ID lines, and you must assign them to ring on the telephones. You can set the caller ID options, and
enter the local area codes and local exchange codes that you want the system to skip when it automatically dials a
return call. You can also assign caller ID ring no-answer (RNA) capability to the telephones that are on caller IDlines.
Users of these telephones have the ability to review this caller ID RNA information and return the call.
They can also note if anyone else has already viewed a record thus preventing redundant returns.
14.1. IDefeting Viewed RNA Record (for Caller ID)
Description:When the system makes caller ID RNA information available to a group of stations, any station
user in the group can review the information by pressing the telephone’s CID button When he
or she does this, the system removes the record from that telephone but continues to flash the
CID button status light for other stations in the group. If you enable this feature, the system will
remove the caller ID record from all telephones if any user in the group views a record.
Programming:1. Press CONTROL T for main menu.
2. From main menu, select caller ID and press ENTER.
3. From caller ID menu, select options and press ENTER.
4. From the options menu, type item number for feature and press ENTER.
5. Press SPACE bar for feature setting and press ENTER.
6. When finished, press ESCAPE twice.
7. Type y to accept changes, n to reject them, or r to resume editing and press ENTER.
14.1.2Setting Absorb Ring Time (for Caller ID)
Description:Use this procedure to specify the amount of time the system waits while it generates caller ID
information before it generates system ringing.
Programming:1. Press CONTROL T for main menu.
2. From main menu, select caller ID and press ENTER.
3. From caller ID menu, select options and press ENTER.
4. From the options menu, type item number for feature and press ENTER.
5. Press SPACE bar for time (O-8 seconds) and press ENTER.
6. When finished, press ESCAPE twice.
7. Type y to accept changes, n to reject them, or r to resume editing and press ENTER.
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							DXP Plus Programming instructionslMl66-123
14.1.3Arranging Local Call Table (for Caller ID)Description:
When telephone users review caller ID RNA calls, they press their SAVE button to return the
call, and the system automatically dials the number. If the area code or 
office code part of the
stored number matches the entries that you program with this procedure, the system will skip
that part of the number as it dials.Programming:
1.Press CONTROL T for main menu.
2.From main menu, select caller ID and press ENTER.
3.From caller ID menu, select local call table and press ENTER .
4.From the local call table menu, enter area codes or office code and press ENTER.
5.Repeat step 4 for all desired codes (16 maximum)
6.When finished, press ESCAPE twice.
7.Type y to accept changes, n to reject them, or r to resume editing and press ENTER.
14.1.4Making Caller ID ActiveDescription:When caller identification (ID) information is available from the central office, take this
programming action to match the line port to the feature. You must also assign the caller ID
lines to the stations and assign special-purpose station buttons to control the feature.Programming:
1.Press CONTROL T for main menu.
2.From the main menu, select lines and press ENTER.
3.From the lines menu, select line programming and press ENTER.
4.Type line port number (l-240) or name and press ENTER.
5.From the line programming menu, type item number for feature and press ENTER.
6.Press SPACE bar for feature setting.
7.When finished, press ESCAPE twice.
8.Type y to accept changes, n to reject them, or r to resume editing and press ENTER.
9.Repeat steps 4 through 8 for each line port or press ESCAPE to end.
10. Assign caller ID lines to
stations-refer to Sections 7.1.31 and 7. I.32 for details.
11. Assign caller ID button (mnemonic CID) to stations-refer to 
Section 7.3 for details.
12. Assign SAVE button (mnemonic SAVE) to stations-refer to 
Section 7.3 for detailsPeripheral Devices Programming 14-3 
						

							lM166-123DXP Plus Programming instructions
14.1.5Setting Caller ID Baud RateDescription:
You must program the parameters of the main or auxiliary serial data port where the installer
has connected the CID08 device. The serial data port parameters must match the data
parameters of the CID08 device. Usually, this is 9600 baud, eight data bits, no parity bit, and
one stop bit.Programming:
1.Press CONTROL T for main menu.
2.From main menu, select system and press ENTER.
3.From system menu, select serial ports and press ENTER.
4.From serial ports menu, type item number for main port or for auxiliary port
and press ENTER.
5.From serial port type menu, select the serial port number and press ENTER.
6.Press SPACE bar for feature setting
7.Press TAB for next parameter.
8.Repeat steps 6 and 7 for all parameters.
7.Press ENTER to accept settings.
9.When finished, press ESCAPE twice.
10. Type y to accept changes, n to reject them, or r to resume editing and press ENTER.
11. Press ESCAPE to end.
14.1.6Arranging Calier ID Ring No-Answer (RNA)Description:
This feature offers telephone users the ability to review calls that ring at their stations while
they are away. The system stores caller ID RNA records and allows users to review them by
pressing the CID button, and return those calls that need returning by pressing the SAVE
button. The feature also denotes the identification of the last station that reviewed the records
thus helping prevent multiple call backs to the same number. After users review the caller ID
RNA records, the system deletes the records from their telephones yet retains them in the
SMDA storage so that they can look at them later if they must.Programming:
1 aPress CONTROL T for main menu.
2.From main menu, select station and press ENTER.
3.From stations menu, select station programming and press ENTER.
4.Type personal intercom number or previously assigned name for station
you wish to program and press ENTER.
5.From station programming menu, type item number for feature and press ENTER.
6.Press CONTROL E for edit table.
7.Type a to add or r to remove and press ENTER.
8.Enter caller ID line port numbers l-240 (enter n, nn, nnn or n-nnn) to serve feature
at this station and press ENTER.
9.Press ESCAPE three times.
10. Type y to accept changes, n to reject them, or r to resume editing and press ENTER.
11.Repeat steps 4-9 for each station or press ESCAPE to end.14-4 
PeripheraB Devices Programming 
						

							DXP Plus Programming InstructionslMl66-123
14.2Tracker Paging System Programming
The Tracker Paging System is a paging device that interfaces a DXP Plus system with Tracker pagers (personal
pager devices). When the Tracker Paging System is installed, you must use the following programming routines
to establish proper communications between the system and individual Tracker pager users.
14.2. IProgramming Tracker Paging System OptionsDescription:
Tracker Paging System options consist of selecting the serial port that you will use for
connecting the base station, enabling or disabling Tracker Paging System operation, and
selecting PC Attendant 1 through 4.Programming:
1.Press CONTROL T for main menu.
2.From main menu, select Peripherals and press ENTER.
3.From peripherals menu, select Tracker and press ENTER.
4.From Tracker menu, select Options and press ENTER.
5.Enter Tracker Paging System base station number (1 through 4) and press ENTER.
6.From tracker unit options menu, select the serial port where the Tracker base station will be
connected (1 through 18) and press ENTER.
7.Toggle the second field with the SPACE bar to enable/disable the Tracker Paging System
option and press ENTER.
8.Toggle the third field with the SPACE bar to select PC Attendant 1 through 4 (or none) and
press ENTER.
9.When finished, press ESCAPE twice.
10.Type y to accept changes, n to reject them, or r to resume editing and press ENTER.
11. Press ESCAPE to end.NOTE: After you have enabled the Tracker paging system and saved your programming
selections, the DXP Plus system connects with the Tracker base station and displays the
following message:
Initializing TRACKER unit, please wait. . .If the Tracker base station is correctly installed and operational, the DXP Plus system
then displays the following message:
Installation complete, TRACKER is on line
G however, the Tracker base station is not installed orfails to connect, the DXP Plus
system displays the following message:
Installation error, verify programming or installation
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							/M/66-123DXP Pius Programming Instructioms
14.2.2Making Tracker Paging System AssignmentsDescription:
Use the following programming instructions to assign individual Tracker Pagers to a station
extension number, select the pager types, and assign a block of pagers to a Tracker Paging
System base station. Use this programming method for making minor modifications after the
system has been installed and programmed per instructions in Section 
1$.X?.Programming:
1.Press CONTROL T for main menu.
2From main menu, select Peripherals and press ENTER.
3.From the peripherals menu, select Tracker and press ENTER.
4.From tracker menu, select Pager Assignment Table and press ENTER.
5,In the first field, enter intercom number and press TAR.
6.In the third field, enter Tracker Pager number and press TAR. (The second field is the name
field that is programmed in the intercom numbers screen.)
7.In the fourth field, press the SPACE bar to enable/disable the Tracker Pager and press TAB.
8.In the fifth field, press the SPACE bar to select Tracker Pager type PlOOO through P4000.
NOTE: Tracker pager designations are:
PI 000 (numeric display only)
P2000 (I -line alphanumeric display)
P3000 (2-line alphanumeric display)
P4000 (Ckine alphanumeric display)
9.After making pager type selection, press TAR.
10. In the fifth field, type Tracker base station’s number (1-4).
11. When finished, press ESCAPE twice.
12. Type y to accept changes, n to reject them, or r to resume editing and press ENTER.
13. Press ESCAPE to end.
14.2.3Making initial Tracker Pager AssignmentsDescription:
Use the following programming instructions to select intercom numbers, to assign pager types,
and to assign individual pagers to a Tracker base station. Use this programming method to makemany assignments quickly when first installing the system. This programming method
overwrites any assignments previously made using the method described in Section 14.22.Programming:
1.Press CONTROL T for main menu.
2.From main menu, select Peripherals and press ENTER.
3.From the peripherals menu, select Tracker and press ENTER.
4.From tracker menu, select Initialize Pager Assignments and press ENTER.
5.From the initialize pager assignments menu, select Intercom Number(s) and press ENTER.
6.Press CTRL-E to display Intercom Numbers Table.
7.Select a to add or r to remove intercom numbers and press ENTER.
8.Enter one intercom number or a group of intercom numbers (example: enter 101-150 to
initialize those fifty intercom numbers at one time) and press ESCAPE.
9.Select Pager Number and press ENTER.
10. Enter pager number located on pager and press ENTER.
11~ Press SPACE bar to enable or disable the intercoms and press ENTER.
12. Press SPACE bar until the pager model number you are using is displayed and press ENTER.
13. Enter the Tracker base station number (l-4) and press ESCAPE twice.
14. Type y to accept changes, n to reject them, or r to resume editing and press ENTER.
15. Press ESCAPE to end.14-6 Peripheral Devices Programming 
						

							DXP Plus Programming InstructionsIMl66-123
74.2.4COS Programming For Tracker AccessDescription:
Assign tracker access to a particular station intercom or group of intercoms using the following
class of service (COS) programming. (The default is yes for COS 1 and COS32.)Programming:
1. Press CONTROL T for main menu.
2. From main menu, select Stations and press 
ENTER.
3. From stations menu, select COS Programming and press ENTER.
4. From COS programming, type class of service number (l-32) and press ENTER.
5. From COS (class number) programming, select Tracker Access.
6. Toggle the SPACE bar to select yes/no and press ESCAPE twice.
7. Type y to accept changes, n to reject them, or r to resume editing and press ENTER.
8. Press ESCAPE to end.NOTE: To activate this feature, assign this COS to the desired intercom numbers. See
Programming Station Features in Section 7.2.
74.2.5Page RecallDescription:
This timing feature determines the amount of time that a Tracker page remains in a Tracker
page orbit before recalling to the paging station.Programming:
1. Press CONTROL T for main menu.
2. From main menu, select system and press ENTER.
3. From system menu, select timing and press ENTER
4. From system timing menu, type item number for feature and press ENTER.
5. Press SPACE bar for feature setting and press ENTER to accept setting.
6. When finished, press ESCAPE twice.
7. Type y to accept changes, n to reject them, or r to resume editing and press ENTER.
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							/M/66-123DXP Plws Programming hstrwctions
14.3LVigital Voice Announce Programming
The digital voice announce device (DVA) is an optional line-powered unit that connects to a digital station port
and plays pre-recorded voice prompts and dialing instructions to incoming callers on the direct inward system
access (DISA) lines.
Currently, DISA is the only DXP 
Plus feature to take advantage of the DVA’s voice prompting capability;
therefore, for the DVA to function, you 
must have DISA lines assigned and programmed. The maximum
number of DVA units you can install is limited only by the number of 
DXF’ Plus station ports (480).Once you or
the installer connects the DVA to a digital station port, the DVA identifies itself to the DXP 
Plus so you do not
have any phone-type programming to do. Nor is it necessary for you to program the system to send DTMF or
ringing signals to activate the DVA because DISA programming determines the 
DVA’s actions. When you use a
DVA in conjunction with DISA, the DXP 
Plus automatically answers the DISA lines and guides the callers with
DVA originated voice prompts.
A DVA accepts and stores up to four recorded messages, with a total maximum recorded time for all messages of
two minutes. Using system attendant programming, you can divide this two-minute period as necessary among
the four messages or use the entire two minutes for one message. These pre-recorded messages play during an
in-process call and prompt callers to dial a single digit to reach a particular intercom number or feature code. For
each message type, you can assign up to ten intercom numbers or feature codes and assign a single access digit to
each of these intercom numbers.
Each message type has a two-digit system index number (for example: 10 = Welcome Greeting 1, 11 
= Welcome
Greeting 2, and so forth). You use this index number to identify the messages when you record them. Many of the
messages have a single-digit group option number appended to their names (for example: Welcome Greeting 1,
Day Main Menu 1 
s and so forth). You, use this message group number to place messages for a particular catagory
of caller together (all group 1 messages for sales calls, all group 2 messages for service calls, and so forth). You
assign a message group to a DISA line based on the line’s DISA voice option Group 1 messages correspond with
DISA voice option 1, group 2 messages with DISA voice option 2, group 3 messages with DISA voice option 3
and group 4 messages with voice option 4. You assign a voice option, and thus a 
messge group, to a DISA line
using programming procedures given is Section 8.8.2.14-8 Peripheral Devices Programming 
						

							DXP Plus Programming instructionsIMIH-123
14.3.1Understanding The Line/Voice Option/IDVA Relationships
DVA ApplicationA company with several departments reserves all group 1 messages for the sales department and reserves all
group 2 messages for the customer service department. The company attendant records the group 1 and 2 message
to have meaning for the sales and customer service departments. The system programmer assigns DISA lines 
1,2,and 3 to the sales department and DISA line 
4,5, and 6 to the customer service department. He or she also
programs DISA line l-3 to have voice option 1 and DISA line 4-6 to have voice option 2. All of this allows
callers to DISA line l-3 to receive and respond to messages associated with the sales department and callers to
DISA line 4-6 to receive and respond to messages associated with the customer service department.
Sales Department
DISA Line 1 
/ DISA Voice Option 1
DISA Line 2 
/ DISA Voice Option 1
DISA Line 3 
/ DISA Voice Option 1
‘fCustomer Service 
DeoartmentDISA Line 4 
/ DISA Voice Option 2
DISA Line 5 
/ DISA Voice Option 2
DISA Line 6 
/ DISA Voice Option 2
DVALDISA ApplicationYou can enhance the security of DISA by using the DVA. The DXP Plus connects to the incoming call based on
the programmed DISA parameters and the DVA plays the appropriate prompts to cause the caller to dial the
following codes: DISA access code, authorization code, feature access code.
“You have reached the ABC company.
DVA index ~~~~~~ 10You may dial an extension at any time,
“Welcome Greeting”or dial 9 for advanced feature access.”-pause-
1 = DISA access code
DVA Index Number 31
“Password Prompt”authorization number now.”
I
DVA Index Number 33“Dialthe featureaccess codenow.”‘Dial Feature”
Peripheral Devices Programming 14-9 
						

							lM166-123DXP Plus Programming Instructions
DVA Auto Attendant With Single Digit Menu ApplicationThe DVA functions as an automatic attendant by giving callers single-digit dialing options. The 
DXI? Plus
connects to the incoming call based on the programmed DISA parameters and the DVA plays the appropriate
voice prompts to the caller such as: welcome greeting, day main greeting-menu choices, recall busy, recall no
answer.DVA Index 
Number10“Welcome Greeting I 
”DVA Index Number 14
‘Day/Night Menu I 
”
“You have reached ABC company. ”
“Dial 1 for Service,
“Dial2 for Advanced 
Features9
“‘Dial 3 for Assistance.”
I= (Group ITCM #)2 = @ISA Access)3 = (Station Number)
iervice Department
411 phones ring and flash group ITCM.
DvA IndexNumber“Dial your Authorization Code.’311
‘*Password Prompt”DVA Index
Number 33
“Dial 
Feature”“Dial your Feature Access Code.”
14-10 Peripheral Devices Programming