Comdial Dxp Plus Instructions Manual

							Section 7
Testing And Troubleshooting
This section provides the basic test procedure and troubleshooting information for theQuickQACD hardware and
software installation
Testing The DVA Installation
The following paragraphs provide the testing and troubleshooting information for the DVA during installation.
Testing Voice Channel Cards
Make sure the voice port stations that are connected to
the voice channels are programmed properly.
When you first switch on the computer, the message
QuickQ Initialized. All components acquired. OAI
Codemust appear to indicate thatQuickQis enabled.
From any DXP telephone, press the ACD key (the
programmed OAI button arranged for this purpose)
then dialSS832 (SSTEC).  This action enables the
technician’s program.
The telephone will show the following displays:
Test
Voice Logout
Logout = leave ACD program
Voice = test voice channel
Voice Port:
Quit
Voice Port = voice port channel to be tested
Quit = stop the test
Message 1
REC PLAY Quit
REC = record test message 1. (Listen for tone
that indicates start of recording.)
Quit = stop the test
Recording
STOP
STOP = stop recording (Listen for tone that
indicates stop recording.)You can play a recorded message to verify that a voice
card is functioning properly.
Message 1
REC PLAY Quit
PLAY = play message 1
Playing
STOP
Record and play back a message at each voice channel
of every voice channel card.
Examining Typical Problems
Problem 1: When selecting VOICE to test voice port a
message, you see the following display:
Voice Port N/A
Voice Logout
This message appears either if a voice port card is not
initialized properly or if the voice port selected does
not exist. Check theQuickQprogram (message
channel under system programming) to see if the voice
port is an active.
Problem 2: When selecting VOICE to test voice port a
message, you see the following display:
PC link N/A
Logout
This message appears when the RS-232 serial
communication link is lost.  Check the DVA to see if
it is powered on and check all connections between
the PC and the DVA.
NOTE: The message recording and playback test
verifies all components of the announcement
channel.  If the voice port passes these tests, no
other voice port tests are required.
IMI66-109, Section 7 Testing And Troubleshooting
Testing And Troubleshooting 7 – 1 
						

							Testing The QuickQ Software
This discussion provides information on typical software related problems and error messages.
During Initial QuickQ Programming
This paragraph discusses the problems that you may
encounter during the initial QuickQ programming.
Examining Typical Problems
Problem 1: After you have entered the ID# in the Sign
In window, the error message Invalid ID# appears.
Solution: Be sure the ID# is between 100 and 999.
Press the ENTER key to close the error message
window. Use the backspace key to delete previously
entered ID# digits, re-type the ID#, and press the
ENTER key.
Problem 2: After you have entered the proper ID# and
password, the system access window will not open.Solution: You may have entered an extra digit into the
ID# or password. Press the ESC key to close the Sign
In window and clear the ID# and password. Re-open
the Sign In window, re-enter the ID#, and press the
ENTER key. Then re-type the password and press the
ENTER key.
During QuickQ Operation
WhenQuickQis in operation, you have
troubleshooting utilities located at theTechnician
Accesslevel. There are four utilities located under the
diagnostics selection. They are theenable QuickQ
status, theagent status, theline status, and thevoice
port status.
Testing And Troubleshooting IMI66-109, Section 7
7 – 2 Testing And Troubleshooting 
						

							Examining The Enable QuickQ Status Utility
Theenable QuickQ statusallows you to enable the
QuickQafter you have programmed the voice port
extensions and without resetting the computer. After
you have enabledQuickQ, theenable QuickQ option
will be theQuickQstatus feature.  This feature
indicatesQuickQ‘s current operating status.
Theenable QuickQ statusoption can provide
information on the hardware status as seen byQuickQ
upon initialization and after you display theQuickQ
statuswindow. The messages that will appear are
shown on the following list.
All Components acquired This indicate that the lines
and the Voice Ports are
functioning.
Line not initialized This indicates a problem
with a line that was
programmed as an ACD
line. Check the line going
into theQuickQDVA.
Check programming of lines
in ACD.
Link established
between PC and DVA This indicates  that there is
proper RS-232 serial data
communication between the
PC and the DVA but there
is a problem with one of the
other initialization
parameters.
Lost link between
PC and DVA This indicates a problem
with the RS-232 serial data
communication link. Check
all serial communication
wiring plus, be sure the
DVA is powered on.
Voice Ports not initializedThis indicates a problem
with a voice port card that
you have programmed as a
message channel.  Check
the wiring between the
DVA and the DXP station
port. Also check theQuickQ
message channel and
extension length
programming for the voice
port extension.All voice ports initialized This indicates all voice port
cards programmed in
QuickQare functioning
properly but there is a
problem with one of the
other initialization
parameters.
QuickQinitialized This indicates the ACD
software is initialized.
OAI Key Code = xxx This indicates the OAI key
code.
TheQuickQ statuswindow provides information on
the communication status ofQuickQandthe feature
codes.  The messages that show are listed below.
Lost communication
with announcer This indicates a problem
with the RS-232 serial
communication link.
Check all serial
communication wiring and
be sure the DVA is powered
on.
Normal communication
with announcer This indicates correct
RS-232 serial
communication between the
PC and the DVA.
OAI Key Code = xxx This indicates the OAI key
code.
IMI66-109, Section 7 Testing And Troubleshooting
Testing And Troubleshooting 7 – 3 
						

							Examining The Agent Status Utility
Theagent statusis a real-time agent status window.
This window shows the current state of the ACD
agents. The first column shows the agent’s name.
The second column shows the agent’s state. The third
column shows the call state for the agent’s line.
The agent status states that will appear are shown in
the following list.
ACCEPT Supervisor accepts request
for help
ACC_CODE Agent or supervisor entering
account code
ANSWER Agent answered incoming
call
BUSY_STATE Agent in busy state
HELP_REQ Agent requesting help from
the supervisor
IDLE_STATE Agent in idle state
OUT_ANSWER Agent on outgoing call
PASSWORD Agent or supervisor entering
password
REJECT Supervisor reject request for
help
SIGN_IN Agent or supervisor signing
inS_MODE Supervisor changing mode
of operation
S_PLAY Supervisor playing message
S_RECORD Supervisor recording
message
S_STOP Supervisor stop playing or
recording message
WRAP_UP Agent has ended call and is
in  wrap_up state
The call state that will appear are shown below.
C_ANSWER_STATE Call answered by an ACD
agent
C_DISPLAY_STATE Call displayed on an ACD
agents telephone
C_HOLD_STATE Call on hold by agent
C_IDLE_STATE No call activity
NO CALL No call activity
C_MESSAGE_STATE Call listening to
announcement
C_MUSIC_STATE Call listening to music,
on-hold tone, or silence
C_OUT_STATE Outgoing call by agent
C_RING_STATE Call processor detects
ringing on line
Testing And Troubleshooting IMI66-109, Section 7
7 – 4 Testing And Troubleshooting 
						

							Examining The Line Status Utility
Theline statusscan is a real-time line status window.
This window shows the current state of the ACD lines.
The first column shows the line name. The second
column shows the line state. The third column shows
the call state for the line. The fourth column shows the
agent with whom the line is associated. The last
column shows the voice port on which the line must
be programmed. A zero indicates voice port 01.
The line status states that will appear are shown in the
following list:
ANSWER_STATE Line answered by an agent
ANSWER_WAIT Line answered by an agent
IDLE_STATE No line activity
MESSAGE_STATE Message to be played on line
MONITOR_STATE Line monitored byQuickQ
waiting for a transfer to the
voice port (auto attendent
mode)
MUSIC_STATE Music, on-hold tone, or
silence to be connected to
line
OFFER_STATE Call offered to ACD agent.
OUTGOING_STATE Line used for outgoing call
by an ACD agent
OUTGOING_WAIT Line used for outgoing call
by a non-ACD agent
RING_STATE Line ringing—incoming call
RINGON Line ringing, but no
message to play on line
START_MESS Message going to play to a
line
The call states that appear are shown below.
C_ANSWER_STATE Call answered by an ACD
agent
C_ANS_WAITING Call waiting for agent or
voice port
C_DISPLAY_STATE Call displayed on an ACD
agents telephone
C_HOLD_STATE Call on hold by agent
C_IDLE_STATE No call activity
NO CALL No call activityC_MESSAGE_STATE Call listening to
announcement.
C_MUSIC_STATE Call listening to music,
On-hold tone, or silence
C_OUT_STATE Outgoing call by agent
C_RING_STATE Call processor detects
ringing on line
Examining The Voice Port Status Utility
Thevoice port statusscan is a real-time voice port
status window. This window shows the initialized
voice ports and their current state. The voice port
states are shown on the following list.
CH_NOT_INIT 0 Voice port not initialize
CH_IDLE 1 Voice port idle
CH_RECORD 2 Voice port used for
recording
CH_PLAY 3 Voice Port used for playing
a message to a line
CH_SUPER_PLAY 4 Voice port used for playing
a message by the supervisor
or technician
CH_WAITING 5 Voice port is waiting for a
message to be played or
recorded
Theclockwindow provides useful information. The
line under the clock shows the status of the DVA. It
also show the hard disk usage. The clock states are as
shown below.
Normal indicates there is no
problem with the DVA.
Inactive indicates that there is a
problem with the DVA.
Backup indicates that the floppy
back-up is currently backing
up the messages in the DVA.
Problem: Clock shows DVA inactive.
Solution: Check to see if DVA is powered off. If so,
turn on the power to it. Also, check all wiring for the
RS-232 serial communication link. Finially, reset the
DVA by powering the unit off and on.
IMI66-109, Section 7 Testing And Troubleshooting
Testing And Troubleshooting 7 – 5 
						

							Section 8
Installing The New Voice Channel Cards
This section describes how to install additional Voice Channel Cards.
Insert the new voice channel card  into a slot on the
DVA motherboard (Figure 6-1). Connect the voice
channel card to the I/O Board with a ribbon cable
(Figure 4-1), and secure it to the DVA chassis with
two #6-32 1/4-inch machine screws.
NOTE:Wear a ground strap when working inside the
DVA chassis to avoid damaging the DVA
circuit boards with a static electricity discharge.
1. Remove the three screws that secure the front
cover of DVA chassis, and lift the front cover up
slightly.
2. Locate the next open slot in the DVA motherboard
to insert the voice channel card.
3. Set the jumpers J2 and J3 to the next voice
channel card. Refer to Table 6-1 for jumper
settings.
4. Switch the power OFF on the DVA.
NOTE:Be sure to back up all of the pre-recorded
announcements to the floppy disk before
powering off the DVA.
5. Insert the voice channel card into the open slot in
the DVA motherboard. Push the voice channel
card straight down until it is snugly in place and
the metal bracket is flush with the securing
bracket.6. Use the two #6-32 1/4-inch machine screws to
secure the voice channel card to the DVA chassis.
7. Connect the ribbon cable to the voice channel
connector (Figure 6-4). The red stripe on the
ribbon cable indicates Pin 1 on the ribbon
connector. The voice channel connector on the
voice channel card has pin 1 labeled.
NOTE:The red stripe on the voice channel ribbon
cable must face toward the outside of the DVA
chassis.
8. Connect the other end of the ribbon cable to the
voice channel connector on the I/O board (Figure
6-2). The voice channel connectors on the I/O
board are labeled 1 through 4, to correspond to the
four possible voice channel cards. Select the
proper connector for the voice channel card being
added. The voice channel connector on the I/O
board has Pin 1 labeled.
NOTE:The red stripe on the voice channel ribbon
cable must be facing out of the DVA chassis.
9. Switch the power ON on the DVA.
10. Test the voice channel card.  Refer to the Section
7 paragraph titled,Testing voice channel card.
11. Close cover.
Installing The New Cards IMI66–109, Section 8
Installing The New Cards 8–1 
						

							Appendix 1
Using QuickQ With A Mouse
A mouse is a device that allows you to move a cursor
on the screen to specific points for data entry, and
other menu selections (Figure A1-1). An arrow image,
called the mouse pointer, moves on the screen when
you move the mouse. Practice moving the pointer.
Stay away from the menu bar at the top of the screen.
(If you accidentally make a menu appear, you can
make it disappear by moving the pointer out of the
menu and pressing and releasing the left mouse
button.)
Occasionally the pointer might seem to disappear.
Usually it is just off the screen. To make the pointer
reappear, move the mouse in a circle a few times.
To move the mouse without moving the pointer, lift up
the mouse. The pointer doesn’t move while the mouse
is in the air.
Most of the time, you use one of the following two
mouse button techniques:
·clicking,
·dragging.
Clicking (Selecting an item): To click, press the left
button and immediately release it. By clicking, you
can select an item, such as a menu or an icon.
Note that the top left corner of the screen has a sign-in
label. Use it to perform the following exercise. Place
the pointer at the sign-in title and click the mouse
button. The
QuickQopens a window.
Dragging (Moving a window):Dragging consists of
three steps:
1. pressing and holding the left mouse button,
2. moving the mouse,
3. releasing the mouse button.
Dragging allows you to move the position of a
window on the screen. You can position different
windows on the screen to give yourself a better view
of system set-up parameters, (for example, the
announcement window and the line group window).
Having both windows appear at the same time, you
can identify the announcement messages assignment
that is relative to the line groups. To move the sign in
window, place the pointer on the title bar (system
access), and drag. As you drag, an outline of the
window moves with the pointer’s. Practice moving
the sign in window on the screen.
Figure A1-1. Using The Mouse
Using QuickQ With A Mouse IMI66–109, Appendix 1
A–1 
						

							Window Graphic in QuickQ
If you are familiar with a window environment,
you can skip this discussion.
QuickQis easy to use. Most of what you see and do
in the ACD console happens in a window. A window is
a screen area that the
QuickQsystem uses to
exchange information with you. There are many
windows. For example, you enter your password
through a window,.
QuickQdisplays the Line-group
data through a window, and so forth. You can move,
resize, zoom, overlap, close and open one or more
windows in one screen. While you can have any
number of windows opened, only one window can be
active at any time. The active window is the one that
you are currently working in. Any command that you
choose or text you type generally applies only to the
active window.
The active window always has a close box, and may
have  a zoom box, scroll bars, and a resize corner.
(Figure A1-2 shows a typical window). If your
windows are overlapping, the active window is
always the one on top of all the others (the
foremost one).
As stated above, all
QuickQwindows have the
following features in common:
·a title bar,
·a close box,
The Title Bar: The topmost horizontal bar of awindow contains the name of the window. You can
drag the title bar to move the window around.
The Close Box:This is the box in the upper left
corner. You click your computer’s mouse on this box
to quickly close the window.
The Zoom Box:This box may appear in the upper
right corner. If the icon in that corner is an up arrow,
you can click on the arrow to enlarge the window. If
the icon is a doubleheaded arrow , you can click on
this to return the window to its previous size.
Some of the more complex windows have the
following additional features:
·scroll bars,
·resize edges,
Scroll Bar: The scroll bar, if available, appears in the
right side of the window. You use your mouse with
this bar to scroll the contents of the window. Click on
the arrow at either end to scroll one line at a time.
(Keep the mouse button pressed to scroll
continuously.) You can drag the the scroll box at any
spot on its bar to move it to a more convient position.
Resize Edges:The four extreme edges of a window
are the resize edges. You can drag any edge to make
the window larger or smaller.
Help Box:A help window, if available, will give you
further instructions specific to the active window.
Press F1 to open the help window.
Figure A1-2. Viewing A Typical QuickQ Window
IMI66–109, Appendix 1 Using QuickQ With A Mouse
A–2 
						

							Appendix 2:
Reviewing The Programming Road Map
Start-up Screens
Sign-In
ID # XXX
Password XXX
Technician’s Screens
System Setup
QuickQ Master Setup
Master Extension
Master 2 Extension
QuickQ OAI Key Code
QuickQ Line Setup
Name
Group
Subgroup
Line No.
Voice Port Config.
Voice Port No.
Station
Type
Printer Setup
Printer Type
Other
Epson LQ
HP Laser
HP DJ 500
HP DJ 550C
Printer Port
LPT 1
Integration Setup
External Overflow
Password
Old Password XXX
New Password XXX
Diagnostic
QuickQ Status
Agent Status Scan
Line Status Scan
Voice Port Status Scan
System Manager’s Screens
System Setup
Company Name
ID Password
Group Name XXXXXXXX
Supervisor Name   XXXXXXXX
ID # XXX
Password XXX
Time/Date
Date     dd-mm-yyyy
Time     HH:MM
Group Programming
Group 01-16
(link to group supervisor screens)
Intergroup Overflow
Group 01-16
Level 01
Level 02
Level 03
Level 04
Announcement
Message
Message 1-16
Description
Current Time MM:SS
Limit Time MM:SS
Backup
Account Code
Starting Number Range X
Account Code     XXX
Description
System Backup
Stat Bin
Answer Bin
Time Bin 1  MM:SS
Time Bin 2  MM:SS
Time Bin 3  MM:SS
Time Bin 4  MM:SS
Time Bin 5  MM:SS
Time Bin 6  MM:SS
Abandon Bin
Time Bin 1  MM:SS
Management Info.
Real Time
System Agent Status
System Line Status
Historical
Current
Hourly
Report Type
Answer Bins
Abondon Bins
Incoming Calls
Total Time
Average Time
SystemCcapacity
Traffic Analysis
Account Code
Report Format
Numerical
Graphical
Note
Print
Daily
Report Type
Answer Bins
Abondon Bins
Incoming Calls
Total Time
Average Time
SystemCcapacity
Traffic Analysis
Account Code
Report Format
Numerical
Graphical
Note
Print
Configuration
Group
System
Technician
Print
Group Supervisor’s Screens
Group Setup
Overflow Threshold MM:SS
Redirect Threshold MM:SS
Alarm Threshold MM:SS
Alarm Threshold Calls in Queue
Priority Override MM:SS
Call Screening Yes  No
Automatic Force Call Yes No
Manual Answer Yes No
Day To Night Mode Yes No
Time For Day To Night Mode   HH:MM
Agent Group–Setup
AgGp_01
AgGp_02
AgGp_03
AgGp_04
Agent Group Name   XXXXXXXX
Agent Name XXXXXXXX
ID # XXX
Password XXX
Priority 01-04
Wrap-Up MM:SS
Line Group Setup
LnGp_01
LnGp_02
LnGp_03
LnGp_04
Line Group Name      XXXXXXXX
First Message X
Second Message X
Night Message X
Special Message X
First Message Delay   MM:SS
Music Interval MM:SS
Line Group Priority 01-04
Management Info
Real Time Setup
Incoming Call Parameter MM:SS
Outgoing Call Parameter   MM:SS
Busy Call Parameter          MM:SS
Real Time
Traffic Activity
Agent Activity
Traffic Status
Service Status
Agent Status
Historical
Current
Hourly
Report Type
Waiting Time
Abandon Call
Incoming Call
Agent Activity
Average Time
System Capacity
Report Format
Numerical
Graphical
Note
Print
Daily
Report Type
Waiting Time
Abandon Call
Incoming Call
Agent Activity
Average Time
System Capacity
Call Profile
Account Code
Report Format
Numerical
Graphical
Note
Print
Configuration
Group
Print
IMI66-109 Programming Road Map
A2–1 
						

							Publication Index
A
Adding Lines ToQuickQ. .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . . . .  . . 5-5
Additional Materials Required .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . . 2-2
Agent Status Utility, Examining The . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . . 7-4
AUTOEXEC.BAT File .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . . 5-12
B
Batch File, Detailing TheQuickQ. .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . . 5-12
Button Mapping The Agent And Supervisor Stations .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . . 4-9
Button Mapping The Master Channel Voice Port Stations And The DVA Stations . .  . .  . .  . .  . .  . .  . . 4-9
Button Mapping The Stations . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . . . . 4-9
C
Chassis Components, Reviewing The DVA . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . . 6-1
CONFIG.SYS File .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . . 5-12
Connecting AC Power To The DVA . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . . 3-8
Connecting The DXP To The DVA .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . . 3-6
Connecting The DXP To The DVA .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . . 3-7
Connecting The Personal Computer To The DVA .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . . 3-2
Connecting The Personal Computer To The DVA .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . 3.3
Connecting The Personal Computer To The DXP .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . . 3-4
Connecting The Personal Computer To The DXP .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . . 3-5
Connecting TheQuickQPROTECKEY . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . . 3-8
Connecting TheQuickQ PROTECKEY .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . . 3-8
D
Defining The QuickQ System . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . . . . 1-2
Deleting Lines From QuickQ . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . . . . 5-6
Describing The QuickQ Functions .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . . 1-3
Detailing The Kit-Supplied Modular To 25-Pin EIA Adapter .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . . 3-4
Detailing The Kit-Supplied Modular To 9-Pin EIA Adapter . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . . 3-2
Detailing The QuickQ Basic Options . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . . 1-3
Detailing The QuickQBatch Files .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . . 5-12
DVA Components, Reviewing TheQuickQ. .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . . 6-1
DVA Installation, Testing The .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . . 7-1
DVA Motherboard .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . . 6-1
DVA Package Contents .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . . 2-1
E
EditQuickQLine-Setup Window . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . . 5-7
Error Window . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . . . .  . .  . .  . .  . . 5-1
Examining The Agent Status Utility . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . . 7-4
Examining The EnableQuickQStatus Utility .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . . 7-3
Examining The Line Status Utility .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . . 7-5
Examining The Voice Port Status Utility . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . . 7-5
F
Floppy Back Up .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . . 6-1
IMI66-109Publication Index
Index–1