Comdial Dxp Plus Instructions Manual
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Understanding The System Components The Telephone Switching System QuickQis an add-on application, designed specifically for Comdial DXP and DXPPlusdigital communications systems. The DXP or DXPPlus equipment performs the telephone call switching functions . The Digital Voice Announcer TheQuickQDigital Voice Announcer (DVA) is a stand alone voice processing system designed to directly interface with the DXP’s station ports. It provides voice announcements, recording and playback under the control of the Central Call Processing unit. In a busy call center, when all agents are busy, the DVA intercepts incoming calls and plays out pre-recorded voice announcements. The Central Call Processor The Central Call Processor is the brain of theQuickQ. It is a DOS-based, 486-type computer system that controls and monitors call traffic throughout the QuickQsystem with special-purpose software programs. Refer to Section 2 for a detailed description of the Central Call Processor hardware requirements. The ACD Telephone QuickQis a fully integrated ACD system for Comdial digital telephones. For best results, use LCD speakerphones for the ACD functions and operations. Their two line display shows the call-processing information and operator function prompts and their three interactive buttons allow selections ofQuickQ options and features. IMI66–109, Section One Introducing The QuickQ System 1 – 4 Introducing The QuickQ System
Figure 1-1. Overviewing The QuickQ System
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Introducing The QuickQ System IMI66–109, Section One
Introducing The QuickQ System 1 – 5
Section 2 Installing The QuickQ System This section provides the basic hardware installation requirements for theQuickQDigital Voice Announcer (DVA). Reviewing The Installation Check List Review this list ofQuickQSystem components, suggested additional supplies, and required tools and hardware. QuickQ Package Contents TheQuickQpackages (product codes ACDXPKA and ACDXPKB) include the following items: ·Central Call Processor equipped as follows: —DOS-based personal computer with DOS operating system and 2 megabytes of memory, —VGA color monitor, —hard and floppy disk drives with appropriate controller boards, —bus mouse, —101-key extended keyboard, —memory manager software. ·OAI security key ·QuickQsoftware disks ·QuickQPROTECKEY, —Navy Blue (ACDXPKA—software A), —Gray (ACDXPKB—software B), ·QuickQliterature package —GCA70-278 Agent’s User Guide —GCA70-302 Supervisor’s User Guide —GCA70-271 System Mamager’s Guide —IMI66-109 Technical Manual —GCA40-110 Warranty/Registration Card When you order theQuickQpackage, you will also need to make a separate order for the current DXP or DXPPlussoftware and memory. Those product codes are as follows: ·ACDXP–KIT for DXP —DXP Software card ·ACPLS–KIT for DXPPlus —DXPPlussoftware —DXPPlusmemory board ·Installation cable kit (product PK030-000) that includes the following packaged assemblies: Package Item Contents PK030-001 ACD, Mod. Jack(1) Standard six-position modular jack (1) Standard three-pair line cord—six wires with the standard roll in the pin out from one end to the other PK030-002 ACD, DB25S(1) Standard six-position modular jack (1) Modular to 25-pin EIA adapter with female DB25 connector (1) Standard three-pair line cord—six wires with the standard roll in the pin out from one end to the other PK030-003 ACD, DB9S(1) Standard six-position modular jack (1) Modular to 9-pin EIA adapter with female DB9 connector (1) Standard three-pair line cord—six wires with the standard roll in the pin out from one end to the other DVA Package Contents The DVA package (product code ACDXP-DVA16-100) is separately available and includes theQuickQDigital Voice Announcer (DVA). The DVA package also includes a 66-type connector block that is factory-connected to a 25-pair cable. The cable is terminated with a 50-pin D connector that mates with a connector on the DVA. Installing The QuickQ System IMI66–109, Section Two Installing The QuickQ System 2 – 1
Voice Card Package Contents The DVA voice cards (product code ACDXP-VCC-4) that you install in the DVA are also separately available. Additional Materials Required You will need to supply the following items: 25-pair cable and 6-wire cable for house wiring, 66-type station connector block, four or eight foot section of 3/4–inch thick plywood backboard, four #8 x 3/4–inch wood screws, AC power surge protector (recommended). Tools And Hardware Required ·Fasteners—wood screws, toggle bolts, or -wall anchors ·Screwdriver—to match fasteners ·Electric drill—if prepared holes are required ·Connecting tool—for fastening wires to a 66-type connector block ·Crimping tool—for 623-type modular plugs Mounting Considerations Attach the DVA cabinet vertically to any sturdy, flat surface or vertically rack-mounted if desired. Vertical mounting promotes proper convection air current flow for cooling purposes. Because of the current listing requirements of UL 1459, the length of the AC line cord on the equipment cabinet is a maximum length of five feet; therefore, the cabinet must be located within four feet of a proper electrical outlet. The equipment requires a dedicated 117VAC 15 AMP circuit, with a third-wire ground, supplied to a standard electrical outlet (NEMA 5-15R).Be sure that the mounting location is secure, dry, provides adequate ventilation, and is not exposed to direct sunlight or a strong magnetic field. Be sure that the temperature range of the location is within 32-122 degrees F (0-35 degrees C), and the relative humidity is less than 90 percent non-condensing. If the mounting surface is damp or if it is of a concrete or masonry material, you must attach a backboard to the mounting surface to be used for equipment mounting. Suitable mounting backboards are available commercially or you can construct one using 3/4-inch plywood cut to size. IMI66–109, Section Two Installing The QuickQ System 2 – 2 Installing The QuickQ System
Mounting The Equipment Typically, you should mount theQuickQDVA cabinet near the DXP installation; however, you can locate the DVA cabinet at a maximum distance of 1000 feet from the DXP if you use #24 twisted-pair wiring. You must locate the Central Call Processor (personal computer) within 500 feet of the DXP and DVA cabinets. If you exceed this distance, you must install limited distance modems at either end of your cable run. 1. Unpack and carefully inspect all equipment for shipping damage. Notify the shipper immediately of any damages found. Verify that the packages contain all parts and accessories needed for proper installation and operation. 2. If a backboard is required at the mounting location, attach it securely to provide a stable mounting surface for the equipment. 3. Hold the DVA cabinet against the mounting surface, level it, and mark the location of the two upper mounting holes.4. Drill holes in the mounting surface of a proper size to accommodate the hardware being used. If necessary, prepare these holes with inserts, anchors or other attachment devices as dictated by the type of mounting surface. 5. Insert the two top screws into the mounting surface and tighten them to within approximately 3/16-inch of the surface. 6. Hang the cabinet on the top screws using the mounting holes located on the rear of the cabinet. Note that these holes are elongated with an enlargement at one end. This feature allows the cabinet to snap down on the screws to secure the mounting when the cabinet is hung on them. 7. Install the remaining two mounting screws through the lower mounting holes in the DVA cabinet and into the mounting surface. 8. Tighten all four screws into place. 9. Mount theQuickQ-supplied and wired 66-type connector block near the DVA cabinet (typically within 5 feet or less). Installing The QuickQ System IMI66–109, Section Two Installing The QuickQ System 2 – 3
Section 3 Wiring The QuickQ System TheQuickQDigital Voice Announcer (DVA) includes one to four voice channel cards with each card providing four voice ports. Before wiring, insure that there are sufficient DXP digital station ports available at a station connector block to interface with the available DVA voice ports (maximum of 16 required). CAUTION You must connect all four voice ports from each voice channel card to station ports from the same DXP station board or the QuickQ system will not function properly. Wire the installed equipment using the PK030-000 installation cable kit. The cable kit includes the separately-packaged, factory-wired items described in the following list: Package Item Contents PK030-001 ACD, Mod. Jack(1) Standard six-position modular jack (1) Standard three-pair line cord—six wires with the standard roll in the pin out from one end to the other PK030-002 ACD, DB25S(1) Standard six-position modular jack (1) Modular to 25-pin EIA adapter with female DB25 connector (1) Standard three-pair line cord—six wires with the standard roll in the pin out from one end to the other PK030-003 ACD, DB9S(1) Standard six-position modular jack (1) Modular to 9-pin EIA adapter with female DB9 connector (1) Standard three-pair line cord—six wires with the standard roll in the pin out from one end to the otherIn addition to the cable kit components, you need the OAI protect key and theQuickQPROTECKEY that are supplied in theQuickQpackage. These keys unlock the software and allow theQuickQsystem to operate through the DXP’s open architecture interface. TheQuickQpackage also supplies a 66-type connector block that is pre-wired to a 25-pair cable and a 50-pin connector. The cable connector mates with the connector located on the DVA cabinet. You must supply the following components: ·25-pair cable and a 66-type station connector block to interconnect the DXP and the DVA, ·6-wire cable to interconnect the DXP and the personal computer. Wiring The QuickQ System IMI66–109, Section Three Wiring The QuickQ System 3 – 1
Connecting The Personal Computer To The DVA 1.Locate the kit-supplied modular jack that is labeled LINK ASSEMBLY FROM PC TO 66-BLOCK, and mount it within seven feet of the computer location. . 2.Select the kit-supplied modular to 9-pin EIA adapter, connect it to the computer’s COM1 serial data port, and secure the adapter with the screws provided. 3.Use 6-wire cable to connect the modular jack that you installed in step 1 with the QuickQ-supplied 66-type connector block. 4.Use a kit-supplied line cord to connect the kit-supplied modular to 9-pin EIA adapter to the jack you installed in step 1 per the following house wiring table. House Wiring Table QuickQ 66-Type Connector BlockKit-Supplied Type 625A-6 Moduar Jack Clip Terminal Terminal NamePins 45 RXD 4 46 TXD 3 47 no connection 2 48 GND 5 49 DTR 1 50 DSR 6 QUICK004 1 2 3 4 5 6 7 8 91 2 3 4 5 6 Front View of 6-Conductor Modular Jack Rear View of 9-Pin Female EIA ConnectorDB9 Connector Pin 1 = No Connection Pin 2 = Receive Data Pin 3 = Transmit Data Pin 4 = Data Terminal Ready Pin 5 = Signal Ground Pin 6 = Data Set Ready QuickQModular To 9-Pin EIA Adapter Figure 3-1. Detailing The Kit-Supplied Modular To 9-Pin EIA Adapter IMI66–109, Section Three Wiring The QuickQ System 3 – 2 Wiring The QuickQ System
QUICK001 COM1 Serial Data Port 9-Pin D Connector Rear View of Typical Personal Computer (PC) Kit-Supplied Modular to 9-pin EIA adapter QuickQ- Supplied And Punched-Down 25-Pair Cable 6-Wire Cable House Wiring Kit-Supplied 3-Pair Line Cord 64 53 2 1 Front View of Jack Kit-Supplied Type 625A-6 Modular Jack (LINK ASSEMBLY FROM PC TO 66-BLOCK) 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 501 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 45 46 48 49 50 Station 1 Station 1 Station 2 Station 2 Station 3 Station 3 Station 4 Station 4 Station 5 Station 5 Station 6 Station 6 Station 7 Station 7 Station 8 Station 8 Station 9 Station 9 Station 10 Station 10 Station 11 Station 11 Station 12 Station 12 Station 13 Station 13 Station 14 Station 14 Station 15 Station 15 Station 16 Station 16 RXD TXD GND DTR DSRB/W W/B O/W W/O G/W W/G W/B B/W W/O O/W W/G G/W QuickQ-Supplied Connector Block QuickQ Digital Voice Announcer Clip TerminalTerminal Name Connector Block Modular Jack Pins 4 45 3 46 2 47 5 48 1 49 6 50RXD TXD No Connection GND DTR DSR Figure 3-2. Connecting The Personal Computer To The DVA Wiring The QuickQ System IMI66–109, Section Three Wiring The QuickQ System 3 – 3
Connecting The Personal Computer To The DXP or DXP Plus 1. Locate a kit-supplied modular jack labeled LINK ASSEMBLY FROM DXP TO 66-BLOCK FOR PC, and mount it within seven feet of the DXP cabinet. 2. Locate a kit-supplied modular jack labeled LINK ASSEMBLY FROM PC TO 66-BLOCK FOR OAI, and mount it within seven feet of the personal computer. 3. Use 6-wire cable to connect the modular jacks that you installed in steps 1 and 2 to the QuickQ-supplied 66-type connector block per the following house wiring table. 4. Connect the OAI Protect Key to the computer’s COM2 serial data port 25-pin connector, and secure the adapter with the screws provided. 5.Select the kit-supplied modular to 25-pin EIA adapter , connect it to the OAI Protect Key, and secure the adapter with the screws provided. 6. Using a kit-supplied line cord, connect the DXP’s serial data port 1 to the modular jack you installed in step one. If you are using the DXP–Plus, you must connect the PC to a serial data port on a communications card (for more information on communications card installation, see IMI89–190). 7. Using a kit-supplied line cord, connect the modular to 25-pin EIA adapter that you installed in step 5 to the modular jack you installed in step two. 8. Connect the QuickQ PROTECKEY to the computer’s 25-pin parallel connector. House Wiring Table Link Assembly From DXP To 66-Block For PC Modular JackQuickQ-Supplied 66-Type Connector Block Link Assembly From PC To 66-Block For OAI Modular Jack Pins Terminal NameClip Terminal Clip Terminal Terminal NamePins 4 W/B 37 37 B/W 3 3 B/W 38 38 W/B 4 2 W/O 39 39 O/W 5 5 O/W 40 40 W/O 2 QuickQModular To 25-Pin EIA Adapter 1 2 3 4 5 6 7 8 9 10 11 12 1314 15 16 17 18 19 20 21 22 23 24 25 1 2 3 4 5 6 Front View of 6-Conductor Modular Jack Rear View of 25-Pin EIA Female ConnectorDB25 Connector Pin 1 = Frame Ground Pin 2 = Transmit Data Pin 3 = Receive Data Pin 4 = Request To Send Pin 5 = Clear To Send Pin 7 = Signal Ground QUICK003 Figure 3-3. Detailing The Kit-Supplied Modular To 25-Pin EIA Adapter IMI66–109, Section Three Wiring The QuickQ System 3 – 4 Wiring The QuickQ System
DXP021C *Customer-supplied 9-pin to 25-pin adapter (optional) Serial Data Port 9-pin D Connector Serial Data Port 25-pin D Connector Rear View of Typical Personal Computer (PC) Kit-Supplied Modular to 25-pin EIA adapter RS-232 Ports (Server End) DSR (Data Set Ready) and DTR (Data Terminal Ready) are connected kit-supplied inside modular to 25-pin adapter. RS-232 1 RS-232 2 1 = RTS 2 = CTS 3 = RD 4 = TD 5 = GND 6 = NC(Request To Send) (Clear To Send) (Receive Data) (Transmit Data) (Ground) (No Connection)Software Key 1 2 3 4 5 6 1 2 3 4 5 6 * NOTE: When using the 9-pin connector, install a 9- to 25-pin adapter between connector and software key.* Customer-Supplied 9- to 25-Pin Adapter (Typical) 14 251 1 6 9 5 13 VIEW C VIEW C VIEW C VIEW B VIEW A VIEW D Standard 6-conductor Line Cord 1 = NC 2 = GND 3 = RD 4 = TD 5 = RTS 6 = CTS1 = NC 2 = TD 3 = RD 4 = RTS 5 = CTS 6 = DSR 7 = GND 20 = DTR1 = NC 2 = RD 3 = TD 4 = DTR 5 = GND 6 = DSR 7 = RTS 8 = CTS 9 = NC * * * 1614 251 131 6 9 5 VIEW B VIEW CVIEW D Kit-supplied Modular to 25-pin Adapter (Typical)14 251 13 1 2 3 4 5 6 DXP RS232 Port 1 or 2 DXPPlus RS232 on Comm. Card Figure 3-4. Connecting The Personal Computer To The DXP Wiring The QuickQ System IMI66–109, Section Three Wiring The QuickQ System 3 – 5