Comdial Dxp Plus Instructions Manual
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3.9 Pick
You may pick up any call that is ringing at another telephone in your system.
·To pick up a call,
1. pressPick,
2. dial number of ringing station (you will then be connected to that call).
(Performing a Direct Station Selection [DSS] on a ringing station will also allow you to pick up a call.)
3.10 Serial
Sometimes a current call will need to be transferred to more than one intercom in a particular sequence
(this is called a serial transfer).
·To complete a serial transfer,
1. while on the call,...](http://img.usermanuals.tech/thumb/1250/84970/w64_comdial-dxp-plus-general-description_d-575.png "Page 576
3.9 Pick
You may pick up any call that is ringing at another telephone in your system.
·To pick up a call,
1. pressPick,
2. dial number of ringing station (you will then be connected to that call).
(Performing a Direct Station Selection [DSS] on a ringing station will also allow you to pick up a call.)
3.10 Serial
Sometimes a current call will need to be transferred to more than one intercom in a particular sequence
(this is called a serial transfer).
·To complete a serial transfer,
1. while on the call,...")
EscHelp MuteHeadsetI.D. Split ParkBothRetrieveSerial ConfOverflowPage LineTA P Intercom NJI * 8 BHU & 7 VGY ^ 6 CFT % 5 XDR $ 4 ZSE # 3 AW @ 2 Q ! 1 Silent MKO ( 9 : : + = ? / _ - PickMessagePrint ScreenPause Scroll Lock Page Down Page Up Home Insert Delete EndHold A n s w e r Num Lock #* SysReq Volume DownVolume Up CtrlShift Ta b Shift Caps Lock Enter Backspace Ctrl AltAlt Break QZ GHI PRS OPERATOR ABC JKL TUVDEF MNO WXY Transfer R e l e a s e Num Caps Scroll Lock LockLock 1 4 7 02 5 83 6 9Next Screen 2nd Function Message key Enter key * 101 102 103 104 105 106 107 109 110111 113 114 115 116 117 118 119 120121 122 123 124 125 126 127 128 129 130131 132 133 134 135 136 137 138 139 140141 142 143 144 145 146 147 148 149 150151 152 153 154 156 157 158 159 160161 162 163 164 165 166 167 168 169 170171 172 173 174 175 176 177 178 179181 182 183 184 185 186 187 188 189 190191 192 193 194 195 196 197 198 199 200201 202 203 204 205 206 207 208 210211 212 213 214 215 216 217 218 219 220221 222 223 224 225 226 227 228 229 230231 232 233 234 235 236 237 238 239 240241 242 244 245 246 247 248 249 250251 252 253 254 255 256 257 258 259 260 Tue Feb 4 2:33 PM Line 3 RINGING ABC Inc., How may I help you?Description Status 1. WATS 1 2. Line 6 for Ms. Swartz 3. Line 8 for Mr. Bolden 4. Line 3 5. Ext. 243 Gay, J. 6. Ext. 155 Tutwiler, E. 7. Line 2 for Mr. Shifflett 8.HOLDING HOLDING* HOLDING RINGING RINGING RINGING PARK RCL 112 108 180 155 209 243 Current Call Pending Calls: 7 MUTE HEADSET OVERFLOW SILENT ALTERNATE NIGHT Parked Calls: 1 Enter Call Tag Ta k e a Message Pop-Up Window Options Field1. Telephoned 2. Please call 3. Called to see you 4. Wants to see you 5. Returned your call 6. Will call again 7. Urgent 8.( ) ( ) ( ) ( ) ( ) ( ) ( ) ( ) [ View Message 1 or 1 ] [ Message ] Time: To: Company: Ext: From: Company: Phone:1:29 PM Date: 4/10/92 105 NEXT PREV PRINT DELETE EXIT ILLUS29A Speed-Dials Director y Options Programming Quit PC Attendants Console Users Guide GCA 70-230 Using PC Attendants Specialized Features 51
3.6 Mute By using the Mute feature, you can block transmission of your voice to the distant party. ·For example, if someone comes into your office to talk to you and you do not want to interrupt the distant party, pressMute(Mute feature is highlighted in the features bar at the bottom of your main screen). ·To cancel the Mute feature and return to your conversation with the distant party, pressMuteto disengage the feature. GCA 70-230 PC Attendants Console Users Guide 52 Using PC Attendants Specialized Features
Tracker 101 102 103 104 105 106 107 109 110111 113 114 115 116 117 118 119 120121 122 123 124 125 126 127 128 129 130131 132 133 134 135 136 137 138 139 140141 142 143 144 145 146 147 148 149 150151 152 153 154 156 157 158 159 160161 162 163 164 165 166 167 168 169 170171 172 173 174 175 176 177 178 179181 182 183 184 185 186 187 188 189 190191 192 193 194 195 196 197 198 199 200201 202 203 204 205 206 207 208 210211 212 213 214 215 216 217 218 219 220221 222 223 224 225 226 227 228 229 230231 232 233 234 235 236 237 238 239 240241 242 244 245 246 247 248 249 250251 252 253 254 255 256 257 258 259 260 Tue Feb 4 2:33 PM Ext. 106 BUSY ABC Inc., How may I help you?Description Status 1. WATS 1 2. Line 6 for Ms. Swartz 3. Line 8 for Mr. Bolden 4. Ext. 106 5. Ext. 243 Gay, J. 6. Ext. 155 Tutwiler, E. 7. Line 2 for Mr. Shifflett 8.HOLDING HOLDING* HOLDING BUSY RINGING RINGING RINGING 112 108 180 155 209 243 Current Call Pending Calls: 7 MUTE HEADSET OVERFLOW SILENT ALTERNATE NIGHT Parked Calls: 1 Mute Indicator EscHelp MuteHeadsetI.D. Split Park BothRetrieve Serial ConfOverflowPage LineTA P Intercom NJI * 8 BHU & 7 VGY ^ 6 CFT % 5 XDR $ 4 ZSE # 3 AW @ 2 Q ! 1 Silent MKO ( 9 : : + = ? / _ - PickMessagePrint ScreenPause Scroll Lock Page Down Page Up Home Insert Delete EndHold A n s w e r Num Lock #* SysReq Volume DownVolume Up CtrlShift Ta b Shift Caps Lock Enter Backspace Ctrl AltAlt Break QZ GHI PRS OPERATOR ABC JKL TUVDEF MNO WXY Transfer R e l e a s e Num Caps Scroll Lock LockLock 1 4 7 02 5 83 6 9Next Screen 2nd Function Mute key * ILLUS17A Speed-Dials Director y Options Programming Quit PC Attendants Console Users Guide GCA 70-230 Using PC Attendants Specialized Features 53
3.7 Overflow Peak calling periods can make it harder for a single attendant to handle every call that needs service. You can cause all incoming calls to ring at an overflow attendant’s stationandat your station. The calls will still be queued in the system according to their priority, and calls will recall to the attendant’s station where they were originally answered. ·To share incoming calls with an overflow attendant, pressOverflow. The “Overflow” indicator at the bottom of the main screen will be highlighted. ·To return the ringing of all incoming calls to the PC Attendant console, pressOverflow. The “Overflow” indicator at the bottom of the main screen will dim. 3.8 Page It may be necessary for you to make a paging announcement in a particular zone (e.g. throughout one department or in a warehouse) or in all zones of your location (known as all-call paging). ·To make a paging announcement from the PC Attendant console to a particular zone, 1. pressPageto activate Paging pop-up window, 2. move the cursor to choose the zone in which your page will be heard (Zone 1 typically is designated by the system as the all-call paging zone), 3. pressEnter, 4. make announcement, 5. pressEscto exit the paging feature, 6. pressReleaseto disconnect from the paging zone. NOTE: To make a paging announcement in more than a single zone but not in the all-call mode, you will need to make a separate paging announcement in each of those zones, one at a time. After you complete a page in one zone, move cursor to highlight another zone and repeat the announcement. GCA 70-230 PC Attendants Console Users Guide 54 Using PC Attendants Specialized Features
TrackerEscHelp MuteHeadsetI.D. Split ParkBothRetrieveSerial ConfOverflowPage LineTA P Intercom NJI * 8 BHU & 7 VGY ^ 6 CFT % 5 XDR $ 4 ZSE # 3 AW @ 2 Q ! 1 Silent MKO ( 9 : : + = ? / _ - PickMessagePrint ScreenPause Scroll Lock Page Down Page Up Home Insert Delete EndHold A n s w e r Num Lock #* SysReq Volume DownVolume Up CtrlShift Ta b Shift Caps Lock Enter Backspace Ctrl AltAlt Break QZ GHI PRS OPERATOR ABC JKL TUVDEF MNO WXY Transfer R e l e a s e Num Caps Scroll Lock LockLock 1 4 7 02 5 83 6 9Next Screen 2nd Function Page key Enter key Release key Overflow key Escape key * 101 102 103 104 105 106 107 109 110111 113 114 115 116 117 118 119 120121 122 123 124 125 126 127 128 129 130131 132 133 134 135 136 137 138 139 140141 142 143 144 145 146 147 148 149 150151 152 153 154 156 157 158 159 160161 162 163 164 165 166 167 168 169 170171 172 173 174 175 176 177 178 179181 182 183 184 185 186 187 188 189 190191 192 193 194 195 196 197 198 199 200201 202 203 204 205 206 207 208 210211 212 213 214 215 216 217 218 219 220221 222 223 224 225 226 227 228 229 230231 232 233 234 235 236 237 238 239 240241 242 244 245 246 247 248 249 250251 252 253 254 255 256 257 258 259 260 Tue Feb 4 2:33 PM Line 3 RINGING ABC Inc., How may I help you?Description Status 1. WATS 1 2. Line 6 for Ms. Swartz 3. Line 8 for Mr. Bolden 4. Line 3 5. Ext. 243 Gay, J. 6. Ext. 155 Tutwiler, E. 7. Line 2 for Mr. Shifflett 8.HOLDING HOLDING* HOLDING RINGING RINGING RINGING PARK RCL 112 108 180 155 209 243 Current Call Pending Calls: 7 MUTE HEADSET OVERFLOW SILENT ALTERNATE NIGHT Parked Calls: 1 Paging Zones WindowAll Call Zone 2 Zone 3 Zone 4 Zone 5 Zone 6 Zone 7 Zone 8Idle Idle Idle Idle Idle Idle Idle Idle Page Zones ILLUS30 Speed-Dials Director y Options Programming Quit PC Attendants Console Users Guide GCA 70-230 Using PC Attendants Specialized Features 55
3.9 Pick You may pick up any call that is ringing at another telephone in your system. ·To pick up a call, 1. pressPick, 2. dial number of ringing station (you will then be connected to that call). (Performing a Direct Station Selection [DSS] on a ringing station will also allow you to pick up a call.) 3.10 Serial Sometimes a current call will need to be transferred to more than one intercom in a particular sequence (this is called a serial transfer). ·To complete a serial transfer, 1. while on the call, pressSerial(call is placed on hold automatically), 2. dial intercom to receive transfer, 3. dial intercom to receive second transfer, 4. repeat once more to place a third intercom in the serial, 5. pressRelease. Transferred call will connect to first transfer in the serial. When the call is disconnected from the first intercom in the serial, the system will automatically send it to the second intercom number, etc., until final transfer is complete. The call disconnects from the system when the final transfer is disconnected. At any time during a serial transfer, an intercom party may discontinue the serial by redirecting the call. TrackerEscHelp MuteHeadsetI.D. Split ParkBothRetrieveSerial ConfOverflowPage LineTA P Intercom NJI * 8 BHU & 7 VGY ^ 6 CFT % 5 XDR $ 4 ZSE # 3 AW @ 2 Q ! 1 Silent MKO ( 9 : : + = ? / _ - PickMessagePrint ScreenPause Scroll Lock Page Down Page Up Home Insert Delete EndHold A n s w e r Num Lock #* SysReq Volume DownVolume Up CtrlShift Ta b Shift Caps Lock Enter Backspace Ctrl AltAlt Break QZ GHI PRS OPERATOR ABC JKL TUVDEF MNO WXY Transfer R e l e a s e Num Caps Scroll Lock LockLock 1 4 7 02 5 83 6 9Next Screen 2nd Function Serial key Pick key Release key * ILLUS19 GCA 70-230 PC Attendants Console Users Guide 56 Using PC Attendants Specialized Features
3.11 Silent A busy Attendant’s console will ring often with incoming calls, sometimes during an active call. This constant ringing can be irritating to both you and the person with whom you are speaking. ·To silence the ringer at the PC Attendant console for the duration of the currently ringing call, press Silent. The ringer will remain silent until the next call rings at the PC Attendant console. 3.12 Split You can alternately connect the PC Attendant console to the last call placed on hold and a current call. ·To use the split feature, while on a call, pressSplit(the current call is placed on hold, and the last call placed on hold is retrieved). ·To alternate the calls again, pressSplit. You may go between the two calls in this manner for as long as you’d like, and you may handle them separately at any time (transferring the current call, for example, releases that call from the PC Attendant console and leaves the held call on Hold). Or you may want to establish a conference between these two calls using the Both key (see discussion on page 25 of this guide). Tr a ck e rEscHelp MuteHeadsetI.D. Split ParkBothRetrieveSerial ConfOverflowPage LineTA P Intercom NJI * 8 BHU & 7 VGY ^ 6 CFT % 5 XDR $ 4 ZSE # 3 AW @ 2 Q ! 1 Silent MKO ( 9 : : + = ? / _ - PickMessagePrint ScreenPause Scroll Lock Page Down Page Up Home Insert Delete EndHold A n s w e r Num Lock #* SysReq Volume DownVolume Up CtrlShift Ta b Shift Caps Lock Enter Backspace Ctrl AltAlt Break QZ GHI PRS OPERATOR ABC JKL TUVDEF MNO WXY Transfer R e l e a s e Num Caps Scroll Lock LockLock 1 4 7 02 5 83 6 9Next Screen 2nd Function Split key Silent key * ILLUS20 PC Attendants Console Users Guide GCA 70-230 Using PC Attendants Specialized Features 57
3.13 Alternate Calls that normally ring at the PC Attendant console can be directed to an alternate attendant’s station (the alternate station need not be a PC Attendant station). ·To transfer all call activity to an alternate attendant, 1. activate the Options menu, 2. pressALT-Oand pressEnter, —OR— pressEscto move the cursor into the menu bar from the main screen, position the cursor on “Options,” and pressEnter, 3. move the cursor to highlight “Alternate,” 4. pressEnter. Calls will ring at the alternate station. ·To return call activity to the PC Attendant console from the alternate attendant, repeat the above procedure. The Alternate status indicator at the bottom of the main screen will be highlighted when the alternate mode is activated. GCA 70-230 PC Attendants Console Users Guide 58 Using PC Attendants Specialized Features
TrackerEscHelp MuteHeadsetI.D. Split ParkBothRetrieveSerial ConfOverflowPage Line TAP Intercom NJI * 8 BHU & 7 VGY ^ 6 CFT % 5 XDR $ 4 ZSE # 3 AW @ 2 Q ! 1 Silent MKO ( 9 : : + = ? / _ - PickMessagePrint ScreenPause Scroll Lock Page Down Page Up Home Insert Delete EndHold A n s w e r Num Lock #* SysReq Volume Volume CtrlShift Ta b Shift Caps Lock Enter Backspace Ctrl AltAlt Break QZ GHI PRSABC JKL TUVDEF MNO WXY Transfer R e l e a s e Num Caps Scroll Lock LockLock 1 4 7 02 5 83 6 9Next Screen 2nd Function Alternate keys Escape keyO key Enter key 101 102 103 104 105 106 107 109 110111 113 114 115 116 117 118 119 120121 122 123 124 125 126 127 128 129 130131 132 133 134 135 136 137 138 139 140141 142 143 144 145 146 147 148 149 150151 152 153 154 156 157 158 159 160161 162 163 164 165 166 167 168 169 170171 172 173 174 175 176 177 178 179181 182 183 184 185 186 187 188 189 190191 192 193 194 195 196 197 198 199 200201 202 203 204 205 206 207 208 210211 212 213 214 215 216 217 218 219 220221 222 223 224 225 226 227 228 229 230231 232 233 234 235 236 237 238 239 240241 242 244 245 246 247 248 249 250251 252 253 254 255 256 257 258 259 260 Tue Feb 4 2:33 PM Line 3 RINGING ABC Inc., How may I help you?Description Status 1. WATS 1 2. Line 6 for Ms. Swartz 3. Line 8 for Mr. Bolden 4. Line 3 5. Ext. 243 Gay, J. 6. Ext. 155 Tutwiler, E. 7. Line 2 for Mr. Shifflett 8.HOLDING HOLDING* HOLDING RINGING RINGING RINGING PARK RCL 112 108 180 155 209 243 Current Call Pending Calls: 7 MUTE HEADSET OVERFLOW SILENT ALTERNATE NIGHT Parked Calls: 1 Menu Bar Options Pull- Down Menu Alternate Status Indicator Line Access Paging Park Retrieve Alternate Mode Night Mode ITCM Names/Numbers Line Names/Numbers PC Settings ILLUS21 Speed-Dials Director y Options Programming Quit PC Attendants Console Users Guide GCA 70-230 Using PC Attendants Specialized Features 59
3.14 Directory You have the ability to create a directory of the station names within your system so that you may, for example, use the dial-by-name feature (see section titled “Intercom—Using The Intercom Key To Dial By Name Or Dial By Number” in this chapter). For your own purposes, it is convenient to have a complete and up-to-date list of all intercom numbers and their user’s names appear on your PC Attendant’s screen with the touch of a button. Before you create such a directory, it is a good idea to obtain a list of names and numbers as they were programmed by the installer of your DXP system (these names appear in your Intercom window when you switch the display from numbers to names) to avoid confusion between what names appear in the Intercom window and what names appear in the Directory you create. To create a directory of names and numbers for your system, 1. activate the Directory pull-down menu, 2. pressALT-Dand pressEnter, —OR— pressEscto move the cursor into the menu bar, use the arrow keys to select “Directory,” and pressEnter, 3. with the directory menu activated, pressInsertto activate the Directory Editing window, 4. type the station user’s last name, 5. pressEnter, 6. type the station user’s first name, 7. pressEnter, 8. type the station user’s middle name or initial (if desired), 9. pressEnter, 10. type the station number using the keyboard numbers, 11. pressEnter(an empty Directory Editing window will appear so that you may continue editing the directory), 12. when you are finished creating or editing the Directory, pressEsc(the Directory Editing window will disappear), 13. pressEscagain to save the changes and exit the Directory. NOTE: If you wish to name a station by its location (e.g. Board Room, Cafeteria, Hallway B, Warehouse) you may do so: simply enter the name on the line for “Last” name in the Directory Editing Window and press Enter. Press Enter twice more to move the cursor past the First and Middle name entries and then enter the extension number. Proceed according to the previous instructions in order to continue editing or save the changes. GCA 70-230 PC Attendants Console Users Guide 60 Using PC Attendants Specialized Features