Comdial Dxp Plus Instructions Manual

							3.5 Reviewing Caller ID Ring No-Answer (RNA) Calls
Description:This feature offers telephone users the ability to use their telephone’s display to review calls
that ring at their stations while they are away. The system stores caller ID RNA records and
allows users to review them and use one-button dialing to return those calls that need returning.
The feature also displays the identification of the last station that reviewed the records thus
helping prevent multiple call backs to the same number. After users review the caller ID RNA
records, the system deletes the records from their telephones yet retains the records in the
SMDA storage so that the users can look at the records later if they must.
Programming:1. Press CONTROL T for main menu.
2. From main menu, select station and press ENTER.
3. From stations menu, select station programming and press ENTER.
4. Type personal intercom number or previously assigned name for station
you wish to program and press ENTER.
5. From station programming menu, type item number for feature and press ENTER.
6. Press CONTROL E for edit table.
7. Typeato add orrto remove and press ENTER.
8. Enter caller ID line port numbers 1–128 (enter n, nn, nnn or n–nnn) to serve feature
at this station and press ENTER.
9. Press ESCAPE three times.
10. Type y to accept changes, n to reject them, or r to resume editing and press ENTER.
11. Repeat steps 4–9 for each station or press ESCAPE to end.
3.6 Constructing the Local Call Table
Description:When telephone users review caller ID RNA calls, they press their SAVE button to return the
call, and the system automatically dials the number. If the area code or office code part of the
stored number matches the entries that you program with this procedure, the system will skip
that part of the number as it dials.
Programming:1. Press CONTROL T for main menu.
2. From main menu, select caller ID and press ENTER.
3. From caller ID menu, select local call table and press ENTER .
4. From the local call table menu, enter area codes or office code and press ENTER.
5. Repeat step 4 for all desired codes (16 maximum)
6. When finished, press ESCAPE twice.
7. Type y to accept changes, n to reject them, or r to resume editing and press ENTER.
Charlottesville, Virginia 22901-2829
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World Wide Web:  http://www.comdial.com/
Installing and Programming The Caller ID Device IMI89–205 
						

							Installing And Programming The Digital Voice Announce
Equipment On The
DXP Plus Digital Communications System
1.0 Understanding The Digital Voice Announce Equipment
The digital voice announce device (DVA) is an optional line-powered unit that connects to a digital station port
and plays pre-recorded voice prompts and dialing instructions to incoming callers on the direct inward system
access (DISA) lines.
Currently, DISA is the only DXPPlusfeature to take advantage of the DVA’s voice prompting capability;
therefore, for the DVA to function, you must have DISA lines assigned and programmed. The maximum number
of DVA units you can install is limited only by the number of DXPPlusstation ports (480). Once you connect
the DVA to a digital station port, the DVA identifies itself to the DXPPlusso you do not have any phone-type
programming to do. Nor is it necessary for you to program the system to send DTMF or ringing signals to activate
the DVA because DISA programming determines the DVA’s actions. When you use a DVA in conjunction with
DISA, the DXPPlusautomatically answers the DISA lines and guides the callers with DVA originated voice
prompts.
A DVA accepts and stores up to four recorded messages, with a total maximum recorded time for all messages of
two minutes. Using system attendant programming, you can divide this two-minute period as necessary among
the four messages or use the entire two minutes for one message. These pre-recorded messages play during an
in-process call and prompt callers to dial a single digit to reach a particular intercom number or feature code. For
each message type, you can assign up to ten intercom numbers or feature codes and assign a single access digit to
each of these intercom numbers.
Each message type has a two-digit system index number (for example: 10 = Welcome Greeting 1, 11 = Welcome
Greeting 2, and so forth). You use this index number to identify the messages when you record them. Many of the
messages have a single-digit group option number appended to their names (for example: Welcome Greeting 1,
Day Main Menu 1, and so forth). You, use this message group number to place messages for a particular category
of caller together (all group 1 messages for sales calls, all group 2 messages for service calls, and so forth). You
assign a message group to a DISA line based on the line’s DISA voice option. Group 1 messages correspond with
DISA voice option 1, group 2 messages with DISA voice option 2, group 3 messages with DISA voice option 3
and group 4 messages with voice option 4. You assign a voice option, and thus a message group, to a DISA line.
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This manual has been developed by Comdial Corporation (the “Company”) and is intended for the use of its customers and service personnel. The information in this manual is subject to change
without notice. While every effort has been made to eliminate errors, the Company disclaims liability for any difficulties arising from the interpretation of the information contained herein.
The information contained herein does not purport to cover all details or variations in equipment or to provide for every possible contingency to be met in connection with installation, operation, or
maintenance. Should further information be desired, or should particular problems arise which are not covered sufficiently for the purchaser’s purposes, contact Comdial, Inside Sales Department,
Charlottesville, Virginia 22906.
Printed in U.S.A.IMI89–204.01
6/95 
						

							1.1 Understanding The Line/Voice Option/DVA Relationships
1.1.1 DVA Application
A company with several departments reserves all group 1 messages for the sales department and reserves all
group 2 messages for the customer service department. The company attendant records the group 1 and 2 message
to have meaning for the sales and customer service departments. The system programmer assigns DISA lines 1, 2,
and 3 to the sales department and DISA line 4, 5, and 6 to the customer service department. He or she also
programs DISA line 1–3 to have voice option 1 and DISA line 4–6 to have voice option 2. All of this allows
callers to DISA line 1–3 to receive and respond to messages associated with the sales department and callers to
DISA line 4–6 to receive and respond to messages associated with the customer service department.
‘Sales Department
DISA Line 1 / DISA Voice Option 1
DISA Line 2 / DISA Voice Option 1
DISA Line 3 / DISA Voice Option 1
Customer Service Department
DISA Line 4 / DISA Voice Option 2
DISA Line 5 / DISA Voice Option 2
DISA Line 6 / DISA Voice Option 2
1.1.2 DVA/DISA Application
You can enhance the security of DISA by using the DVA. The DXPPlusconnects to the incoming call based on
the programmed DISA parameters and the DVA plays the appropriate prompts to cause the caller to dial the
following codes: DISA access code, authorization code, feature access code.
Main Number
nnn–nnnn
“You have reached the ABC company.
You may dial an extension at any time,
or dial 9 for advanced feature access.”
—pause—
1 = DISA access code
“Dial your authorization number now.”
—pause—
“Dial the feature access code now.”
—pause—
DVA Index Number 10
“Welcome Greeting”
DVA Index Number 31
“Password Prompt”
DVA Index Number 33
“Dial Feature”
DVA 1
Group 1
Message
DVA 2
Group 1
Message
DVA 3
Group 1
Message
DVA 4
Group 2
Message
Installing and Programming The DVA IMI89–204
2–Installing and Programming the DVA 
						

							1.1.3 DVA Auto Attendant With Single Digit Menu Application
The DVA functions as an automatic attendant by giving callers single-digit dialing options. The DXPPlus
connects to the incoming call based on the programmed DISA parameters and the DVA plays the appropriate
voice prompts to the caller such as: welcome greeting, day main greeting—menu choices, recall busy, recall no
answer.
“You have reached ABC company. ”
“Dial 1 for Service,
”Dial 2 for Advanced Features,
“Dial 3 for Assistance.”
1 = (Group ITCM #) 2 = (DISA Access) 3 = (Station Number)
Main Number
nnn–nnnn
DVA Index Number10
“Welcome Greeting 1
Service Department
All phones ring and flash group ITCM.“Dial your Authorization Code.”
“Dial your Feature Access Code.”
Station Number DVA Index
Number 31
“Password Prompt”
DVA Index
Number 33
“Dial Feature” DVA Index Number 14
“Day / Night Menu 1
IMI89–204 Installing and Programming The DVA
Installing and Programming the DVA–3 
						

							1.1.4 DVA/Tracker Paging System Application
The DVA gives callers single digit dialing access to the Tracker Paging System. The DXPPlusconnects to the
incoming call based on the programmed DISA parameters and the DVA plays the appropriate voice prompts to
the caller such as: welcome greeting, day main greeting—menu choices, recall busy, recall no answer.
“You have reached ABC company. ”
“If you are calling from a tone-dial telephone, you may dial the extension number
at any time.”
Main Number
nnn–nnnn
DVA Index Number 10
“Welcome Greeting 1
Index Prompt 14
“Day / Night Menu 1
“I’m sorry, that extension doesn’t answer,
Dial 1 to track,
Dial 2 to leave a message with the attendant,
Dial 3 to leave a message in the voice mail box.”
1 =S8 2 = Extension Number 3 = Voice Mail Port number Index Prompt 22
“Recall No Answer 1
“I’m sorry, that extension is busy.
Dial 1 to Track,
Dial 2 to leave a message with the attendant,
Dial 3 to leave a message in the voice mail box.”
1=S8 2 = Extension Number 3 = Voice Mail Port number Index Prompt 26
“Recall Busy 1
Installing and Programming The DVA IMI89–204
4–Installing and Programming the DVA 
						

							1.2 Defining DVA Messages
The available DVA messages include the following categories
DVA Index Number Message Type Message Definition
10–13 Welcome Greetings 1–4 Messages that identify company or department to
caller.
14–17 Day Main Menus 1–4 System plays these messages during normal
business hours.
18–21 Night Main Menus 1–4 System plays these these messages during close of
business hours.
22–25 Recall No Answer 1–4 System plays these messages when the called
station does not answer.
26–29 Recall Busy 1–4 System plays these messages when called station
does not answer.
30 Please Hold System plays this message to callers when they
page their called party.
31 Password Prompt This message prompts callers to enter password
for access to advanced DISA features
32 Account Code System plays this message to callers who request
line groups on systems that require forced account
code entry
33 Dial Feature This message plays after the caller enters password
for advanced DISA features
34–37 Day Routing 1–4 If system can not provide DISA callers with the
requested service, it plays this message.
38–41Night Routing 1–4 ^
42Reminder Prompt DISA Callers who are allowed to access advance
system features receive this message if they are
making a line to line connection through the DXP
Plus.The message periodically prompts them to
dial a code to continue the connection.
43Digit Collection This message prompts callers to dial a code before
the system routes their call. When used with
telephony services, this dialed code causes a
screen showing caller’s identification and data to
appear on computer at called station’s location.
System plays the message requesting the dialed
entry after a welcome message and before a day
menu message. Digit collection message plays first
if there is no welcome message and plays after the
default routing extension if there is no day menu
message. The caller dialed digits also show on the
called station’s display
IMI89–204 Installing and Programming The DVA
Installing and Programming the DVA–5 
						

							1.3 Defining Battery Operation
The DVA derives its operating power from the station port; however, the DVA also has an internal battery for
supplying power to the memory that holds the stored messages. In the event that the DXP Plus should lose power
or should someone disconnect the DVA for some reason, the battery provides back up power to save the stored
messages.
CAUTION
If battery power is lost, the currently stored messages will be lost. In this case, you will need to format and
re- program the DVA. Formatting clears the DVA channels and conditions them to accept newly recorded
messages for storage.
The battery has a charge time of 48 hours and a discharge time of one hour. When replacing the battery, use one
with the following specifications:
3 Output—8.4 volts, 100 mAh
3 Type—sealed, rechargeable Ni-Cd battery
3 Model—Varta V7/8R (Varta Batteries Inc.,
300 Executive Blvd., Elmsford, NY 10523)
WARNING
Dispose of the used battery in accordance with local and state regulations covering safe disposal of Ni-Cd
rechargeable batteries.
2.0 Installing The DVA
Install the DVA on the DXPPlusby performing the steps listed below and the illustration shown on the next page.
1. Position the DVA in a convenient location. (Up to 480 units can be installed).
2. Connect the DVA to a digital station port using a standard two-wire line cord.
3. Connect a customer-supplied tape recorder (optional) to the DXPPlusmusic interface MOH/BGM jack on
the services board. You can use the connections for either audio source—music on hold (MOH) or
background music (BGM).
Installing and Programming The DVA IMI89–204
6–Installing and Programming the DVA 
						

							DXP023A
TAPE IN STATION
RESETDVA01PWR   IN USE
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1 25{
Typical Station
Connector Block
25-Pair
Male To
Female
Cable
(Typical)
To Common
Equipment
Cabinet
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Station Jack Pin-OutPin 1
Pin 2
Pin 3
Pin 4
Pin 5
Pin 6No Connection
No Connection
Tip 1
Ring 1
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No Connection
Audio Tape Recorder
Typical Digital
Station Board
Services Board
MOH
BGM
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Connecting The DVA
IMI89–204 Installing and Programming The DVA
Installing and Programming the DVA–7 
						

							3.0 Programming For DVA Operation
3.1 Programming The Interaction Between DVA And DISA
3.1.1 Performing DISA Specific Programming
Description:The purpose of the DISA specific programming is to perform the following tasks:
- Enable extensions where day/night DISA calls will be routed when call-routing is necessary,
- Enable proprietary voice mail to receive DISA calls and route the calls to a dedicated mailbox
that holds the appropriate intercept greetings,
- Select access lockout time (the amount of time that the line remains locked-out from use
after invalid conditions occur—such as, when a caller repeatedly dials an invalid
authorization code),
- Select the time-out period for DISA extensions that ring without answer (RNA),
- Select the maximum time-out period for the reminder tone that sounds during an in-process
call when the DISA caller is using an outside line and the system has no disconnect
supervision. This tone sounds at set intervals to remind the caller that he or she must dial
a code (any single digit) or be disconnected within 10 seconds,
- Select the option to either route a DISA call or drop it after caller dials an invalid
authorization code
Programming:1. Press CONTROL T for main menu.
2. From main menu, select Lines and press ENTER.
3. From the lines menu, select DISA configuration and press ENTER.
4. From the DISA configuration menu, select Day Routing Extension and press ENTER.
5. Type day routing extension number and press ENTER.
6. Type night routing extension number and press ENTER.
7. Type voice mail Routing ID (up to eight digits) and press ENTER.
8. Toggle the SPACE bar to select access lockout times (2, 5, 10, 15, 30 minutes)
and press ENTER.
9. Type the ring no answer (RNA) rings of 0 through 9, and press ENTER.
10. Toggle the SPACE bar to select Maximum Reminder Time-out periods of (2, 5, 10, 15, 30
minutes) and press ENTER.
11. Toggle the SPACE bar to select Route or Drop from Route/Drop Invalid Access field and
press ESCAPE twice.
12. Type y to accept changes, n to reject them, or r to resume editing and press ENTER.
13. Press ESCAPE to end.
Installing and Programming The DVA IMI89–204
8–Installing and Programming the DVA 
						

							3.1.2 Enabling Or Disabling DISA Lines
Description:Use the following programming instructions to enable or disable DISA capability on lines 1
through 240. Also, use the DISA Voice Options 1 through 4 to select digital voice announce
(DVA) messages. For example, selecting DISA voice option 2 will cause welcome greeting 2,
day main menu 2, night main menu 2, recall no answer 2, and recall busy 2 prompts to play
whenever a DISA line is covered by DVA.
Programming1. Press CONTROL T for main menu.
2. From main menu, select Lines and press ENTER.
3. From the lines menu, select Line Programming and press ENTER.
4. Enter line number you want to program and press ENTER.
5. From the line (number) programming menu (page 2), select DISA and press ENTER.
6. Toggle the SPACE bar to select/deselect DISA and press ENTER.
7. Enter 1 through 4 for the DISA Voice Options and press ESCAPE twice.
8. Type y to accept changes, n to reject them, or r to resume editing and press ENTER.
9. Enter the number for the next line you want to program or press ESCAPE to end.
3.1.3 Setting Day 1, Day 2, and Night Ringing Begin and End Times
Description:With this programming procedure, set the begin and end times of the day 1, day 2, and night
ringing time periods.
Programming:1. Press CONTROL T for main menu.
2. From main menu, select system and press ENTER.
3. From system menu, select system parameters and press ENTER.
4. From the system parameters menu, select day 1, day 2 or night ringing begin times
and press ENTER.
5. Type times in 24–hour format (hh:mm) and press ENTER.
6. Press ENTER (repeatedly if needed) to place cursor at next time desired setting.
7. Repeat step 5 and press ENTER.
8. Repeat steps 6 and 7 until all times are set and press ENTER.
9. When finished, press ESCAPE twice.
10. Type y to accept changes, n to reject them, or r to resume editing and press ENTER.
IMI89–204 Installing and Programming The DVA
Installing and Programming the DVA–9