Comdial Dxp Plus Instructions Manual

							Table of Contents
Table of Contents············································iii
Introducing The Software Release·······························1
Introducing The Software Features................................................................................1
Feature Set 15A Features...............................................1
Stand Alone Features..................................................1
Detailing Hardware And Software Considerations For The DXP System ....................2
Detailing The Hardware Considerations.................................2
Detailing The Software Considerations.................................2
Explaining The Software Release Features························3
Call Forward To Hunt Groups .......................................................................................3
Centrex Message Waiting with Caller ID (DXP, DXP Plus only) ................................3
Message Waiting Indications.........................................4
Programming For Centrex Message Waiting.............................4
Board Programming...................................................5
Programming For Caller ID..........................................6
Call ID.............................................................6
Absorb Ring Time....................................................6
Delete Viewed RNA Records............................................6
Caller ID RNA.......................................................6
CID Button..........................................................6
Save Button.........................................................6
Dial By Name Support For Non-Display Telephones ...................................................7
Programming The Dial By Name Feature For Non-Display Telephones........7
Daylight Saving Time ....................................................................................................8
Programming The Daylight Saving Time Feature.........................8
E911 Caller ID Support For System Stations ................................................................8
Programming For E911 Caller ID Support...............................8
E911 Line Marking...................................................8
Emergency Number Alarm Level........................................8
Emergency Call Feature Code...........................................8
E-911 Feature Code Parameters..........................................8
Ground Start Line Board (Impact FX Only) ..................................................................9
Idle System Restore .......................................................................................................9
IST Board For Avalon Pull-Cord Support (Impact FX only) ........................................9
Table Of Contents – iii
Table Of ContentsGCA40–219 
						

							SCbus Interface Support (Impact FX only) .................................................................10
Programming For SCbus Interface Support.............................11
Board Configuration..................................................11
PCTB Board Programming............................................11
SCbus Ports........................................................11
Phone Types........................................................11
OAI Links..........................................................11
Port Time Slots......................................................11
Ring Monitoring ..........................................................................................................12
Programming For Ring Monitoring...................................12
Operating A Ring Monitoring Arrangement.............................12
Detailing Certain Ring Monitoring Operational Rules.....................13
Station Headset Mode ..................................................................................................13
Programming The Headset Mode.....................................13
QSIG Networking Support (Stand Alone Feature) ......................................................14
Programming For QSIG Networking Support...........................14
Enabling QSIG......................................................14
Connected Line ID Restriction..........................................14
Calling Line ID Restriction............................................14
Display Presentation..................................................14
Node Configuration..................................................14
Network Extension Provisioning........................................14
System Networking Feature Enhancements (Stand Alone Feature) ............................15
Basic Impact Attendant Support......................................15
Dial Zero Extension...............................................15
Directed Call Pickup...............................................15
DSS/BLF Support (Network Station Monitor)...........................15
Programming For Network DSS/BLF Support.............................16
Ten Node Networking..............................................16
Transfer To Voice Mail............................................16
Programming For The Transfer To Voice Mail Networking Feature............16
VVP Serial Integration.............................................17
Programming The Features···································19
Upgrading The DXP Software .....................................................................................19
Converting The DXP Database.......................................20
Translating An Earlier DXP Database To A Common Code Base Database....20
Master Clearing The DXP System....................................21
Upgrading The DXP Plus Software .............................................................................22
Upgrading the Impact FX Software .............................................................................23
Using The System Software Key.....................................23
Enabling The Impact FX System Software.............................24
iv – Table Of Contents
GCA40–219Table Of Contents 
						

							Introducing The Software
Release
Introducing The Software Features
Software Release 170, Feature Set 15A contains new features and feature enhancements designed to
make the common code base (CCB) systems—the DXP, DXPPlus, andImpactFX Systems— easier for
end users to use.
CCB began with software release 10A and provides a uniformity of features across the spectrum of
digital communications system platforms. While hardware capacities may limit feature availability for
some CCB systems, the CCB software is completely compatible for all system models.
The software changes and additions available with software Release 170, as either part of Feature Set
15A or as stand alone features, are named in the following list:
Feature Set 15A Features
•Call Forward To Hunt Groups
•Centrex Message Waiting with Caller ID (DXP, DXP Plus only)
•Dial By Name Support For Non-Display Telephones
•Daylight Savings Time
•E911Caller ID Support
•Ground Start Line Board(Impact FX Only)
•Idle System Restore
•Industry-Standard Telephone Circuit Board For Avalon Pull Cord Support(Impact FX only)
•SCBus Interface Support(Impact FX only)
•Station Headset Mode
•Ring Monitoring
Stand Alone Features
•QSIG Networking Support
•System Networking Feature Enhancements(Stand Alone Feature for All CCB Systems)
DSS/BLF Support
Dial Zero Extension
Directed Call Pickup
Basic Impact Attendant Support
Ten Node Networking
Transfer To Voice Mail
VVP Serial Integration
Introducing The Software Features – 1
Introducing The Software Release GCA40–219
1 
						

							Detailing Hardware And Software Considerations For The DXP System
Detailing The Hardware Considerations
The DXP system must be operating on a DXCPU–68K CPU board. Software Release 170 is not
compatible with systems using a DXCPU–186 CPU board found in earlier DXP systems.
If you are upgrading a DXP system to Release 170 from software 9C or earlier, you must use the
DXPSW–DLRP package. In addition to the Release 170 software card, this package includes the
following items that you must install as part of the software upgrade:
•new cabinet labeling for board configurations,
•new Random Access Memory (RAM) card (DXRAM–EXPC),
•VMMI programming software.
If you are upgrading a DXP system to Release 170 from software 10A or later, you may only need to
change the software card (DXPSW–DLRC) on the existing DXRAM–EXPC Random Access Memory
(RAM) memory card; however, since Release 170 for the DXP digital communications system requires
a revision B DXRAM–EXPC memory card, you may also need to upgrade the memory card in your
system to revision B.
If your DXP should still include a revision A memory card, you must install an DXRAM–UPC upgrade
kit to convert it into a revision B card at the time you upgrade the system software to Release 170. The
DXRAM–UPC kit includes two memory chips (integrated circuit components) and an upgrade label,
and it is available through the normal distribution supply channels.
Detailing The Software Considerations
•The PCMMI (off-line) programming procedure is no longer available with Release 170 software. A
windows-based, Visual Man-Machine Interface (VMMI) programming system with help files now
replaces the PCMMI.
•The DXP database must be at least revision 9A before you can translate it to Release 170. You can
use the 9A revision of the PCMMI programming software to upload your current DXP database and
then download it to a data storage area—such as your computer’s hard drive—as a revision 9A
database.* You must then use VMMI to translate this stored 9A data into a Release 170 database
before you load it back into the system.
•The PC Attendant Position software must be at least revision 5A. (You must upgrade the software in
your PC Attendant to this level to be compatible with this latest software release.*) It is a good
practice to upgrade the PC Attendant Position computer to contain at least 2 megabytes of RAM
memory. While this may not be necessary for every installation, upgrading to 2 megabytes of RAM
memory ensures that the PC Attendant Position functions properly under all conditions.
*Remember, you can download the latest VMMI, and PC Attendant software from the Comdial Online Support
Server on the World Wide Web at: http://bbs.comdial.com.
2 – Detailing Hardware And Software Considerations For The DXP System
GCA40–219 Introducing The Software Release 
						

							Explaining The Software Release
Features
Call Forward To Hunt Groups
Feature Set 15A enhances the existing call forwarding feature by allowing system station users to
forward their station intercom calls to station hunting group pilot numbers.
Installers enable this feature by selecting theIntercom Forward To ...button on the
STATIONS/STATION PROGRAMMING/OPTIONS 1. If the database contains station hunting groups,
the VMMI includes the pilot numbers for these groups as valid programming selections.
Further, installers must use STATION PROGRAMMING/OPTIONS 1/FORWARDING/DEFAULT
TYPE to selectItcm Forwardto enable forwarding to an intercom number, and selectHunt Grp
Forwardto enable frowarding to a hunt group.
Centrex Message Waiting with Caller ID(DXP, DXP Plus only)
Centrex Message Waiting is a new feature supported by the DXPCO-CM8 and -CM4 loop-start line
boards. These boards provide message waiting and Caller ID interfaces, and installers can place them in
both DXP and DXP Plus common equipment cabinets. With the Centrex Message Waiting feature, a
signal from an external message center lights a message waiting light on the system telephones and
causes a message waiting display to appear on proprietary LCD speakerphones.
The service provider sends two different message signals to the digital communications system: line
number with message waiting status OFF or line number with message waiting status ON. If the
message wait status is OFF, the system makes no attempt to process message waiting information. When
the system receives message wait status ON, it verifies that the line is enabled for the MW feature and
the station is enabled for the external message wait service. If this is so, the system verifies that the
incoming message waiting line has either line appearance, direct ring, is assigned as a prime line, or has
enhanced direct ringing at the station (system follows the enhanced direct ringing setup). If this is also
so, the system updates the appropriate light and LCD display to indicate that a message is waiting for the
specific line.
The system queues a maximum of eight messages at a time for each station including internal and
external messages; however, it ignores any messages beyond this maximum number.
The system provides 10 dedicated speed dial numbers that installers can program with numbers that call
the service providers message center.
Call Forward To Hunt Groups – 3
Explaining The Software Release Features GCA40–219
2 
						

							Message Waiting Indications
To allow stations to indicate waiting messages, installers must assign the message wait line to the
stations as either a prime line, a direct ringing line or as a direct line appearance. Further, installers must
enable line originate at the stations. The message waiting indications and user response varies with the
station type. Depending upon the telephone model, the system updates the following buttons and lights
to show that messages are waiting to be retrieved by station users.
MESSAGE button—fixed on Impact SCS telephones: Flashes red if messages await retrieval. Users
press the MESSAGE button to retrieve messages.
MSG button—installer programmed on Impact telephones: Flashes red if messages await retrieval Users
press the MSG button to retrieve messages..
MSGWT button—installer programmed on any system telephone: On steady red if messages await
retrieval. Users press MSGWT button to retrieve messages.
NOTE: If an installer has programmed a telephone to have both MSG and a MSGWT buttons, the MSG
function prevails, and the MSGWT will not retrieve waiting messages.
HOLD—fixed button on any system telephone: On stations without a programmed MSG button, HOLD
button flashes red when messages await. Users press ITCM HOLD to retrieve messages.
CALL, CLEAR buttons—interactive buttons on LCD speakerphones. Users press CALL button to call
first message in a message queue, and press CLEAR to both clear current message and display next
message if multiple messages await.
MW Light—indicator on industry-standard telephones (IST): (Installers must assign a message waiting
line as the stations prime line). User dials#00to retrieve messages.
Programming For Centrex Message Waiting
To completely enable the Centrex message waiting feature, installers must take the following VMMI
programming actions:
Line Assignment
To indicate message wait, installers must assign the message wait line to the stations as either line
appearance, a prime line, a direct ring, or an enhanced ringing line.
Installers use STATIONS/STATION PROGRAMMING/GENERAL to assign a message waiting line as
prime line to a station, use STATIONS/STATION PROGRAMMING/RINGING ASSIGNMENTS to
assign it as either direct or enhanced ringing line, or use STATIONS/STATION
PROGRAMMING/BUTTON MAPPING to assign line appearance to the station.
Use STATIONS/STATION CLASS OF SERVICE/PAGE 5 to assign line originate to a class of
stations.
Use STATIONS/STATION PROGRAMMING/GENERAL to assign a class of service to a station.
Station Marking
Under STATIONS/STATION PROGRAMMING/OPTIONS 3, installers select theExternal Message
Waitcontrol to mark an individual station as a Centrex Message Waiting station.
4 – Centrex Message Waiting with Caller ID(DXP, DXP Plus only)
GCA40–219 Explaining The Software Release Features 
						

							Centrex Message Waiting Speed Dials
Under SYSTEM/CENTREX MESSAGE WAITING, installers select a Centrex Message Waiting Speed
dial (1 through 10) to configure a speed dial location for receiving messages from the provider’s
message center.
Retrieve Message Waiting
Under LINES/LINE PROGRAMMING/LINE ATTRIBUTES, installers useRetrieve Msg. Waitto
select an index number for a specific Centrex Message Waiting Speed Dial uses for retrieving messages.
Button Mapping
Under STATIONS/STATION PROGRAMMING/BUTTON MAPPING, installers program aMSGWT
(message wait) button for Centrex Message Waiting lamp indications.
Board Configuration
Under BOARD CONFIGURATION/SLOT ASSIGNMENTS or BOARD CONFIGURATION/
CABINET VIEW, installers configure the circuit board that supports the Centrex Message Waiting
signalling.
Board Programming
As an option, some CO’s may generate and send Abbrevated Incoming Message Wait Ring to the
system if a system station’s line was busy when the CO left a message. The CO applies this signal to the
system station’s line as soon as that line returns to an idle state. If installers desire to filter out the
Abbrrevated Incoming Message Wait Ring, they do so under BOARD PROGRAMMING/CENTREX
BOARDS/INCOMING RING DEBOUNCE.
Centrex Message Waiting with Caller ID(DXP, DXP Plus only)–5
Explaining The Software Release Features GCA40–219 
						

							Programming For Caller ID
To completely enable the Centrex caller ID feature, installers must take the following VMMI
programming actions:
Call ID
Under LINES/LINE PROGRAMMING/LINE TYPE SPECIFIC enableCaller ID Active for the specific
lines with the caller ID option.
Absorb Ring Time
Under PERIPHERALS/CALLER ID/OPTIONS/ABSORB RING TIME user the entry to specify the
amount of time the system waits as it generates caller ID information before it generates system ring.
Delete Viewed RNA Records
When a system makes caller ID information available to a group of stations, any station in that group
can view the information when the station user presses the station’s CID button. Under
PERIPHERALS/CALLER ID/OPTIONS/DELETE VIEWED RNA RECORDS if the installer enables
the option, the system deletes the records as station users view them.
Caller ID RNA
If a station with assigned caller ID lines receives a call but does not answer, the system automatically
archives the information. Under STATIONS/STATION PROGRAMMING/RINGING
ASSIGNMENTS/CALLER ID RNA, installers can program any station in agroup of stations to receive
caller ID RNA information. With this feature enabled, station users can review caller ID RNA numbers
by pressing a CID button on their stations. Further, they can automatically redial the caller ID RNA
numbers by pressing the SAVE button.
CID Button
Using STATIONS/STATION PROGRAMMING/BUTTON MAPPING, installers must map a CID
button on the stations that that are to review caller ID RNA records.
Save Button
Using STATIONS/STATION PROGRAMMING/BUTTON MAPPING, installers must map a SAVE
button to stations that are to redial caller ID RNA numbers.
6 – Centrex Message Waiting with Caller ID(DXP, DXP Plus only)
GCA40–219 Explaining The Software Release Features 
						

							Dial By Name Support For Non-Display Telephones
The dial by name feature provides an index of names for users to search through. When they select a
name in the index, the system automatically dials a number associated with that name. Beginning with
Feature Set 15A, Release 170, users can use the dial by name feature with non-display telephones.
Since non-display telephone provides no visual feedback of the index of available names, users of these
telephones cannot distinguish between similar names. Because of this limitation, dial by name for
non-display telephones works best when programmers use unique names in the system speed dial name
field. Further, programmers must use only alpha-numeric characters. Other characters, such as #Tor
spaces, produce a no dial, no error tone condition.
To use dial by name from a non-display telephone,
•From the system’s intercom line, dial the installer programmed feature access code.
•Dial up to the maximum of seven characters for the corresponding letters of the desired name that
someone has previously programmed in the system speed dial name field—for example, dial 2663425
for Comdial.
1*=QZ 2=ABC 3=DEF
4 = GHI 5 = JKL 6 = MNO
7 = PRS 8 = TUV 9 = WXY
* Location ofQandZis programmable
The system compares the dialed characters with the name fieldand if it finds a complete match,it
initiates the system speed dial of the number associated with that name. For non-display telephones,
the system dials the first match it finds. If there existed similar names in the index, the first match
may not be the desired one. The feature works best for non-display telephones if all the names in the
system speed dial name field are unique to the dialed sequence (for example, for bothboyandAmy,
users dial 269—while these are unique names, the number sequence for them is not unique).
Programming The Dial By Name Feature For Non-Display Telephones
To enable the feature through VMMI programming, under SYSTEM/FEATURE NUMBERS, installers
select theExternal Dial by Namefeature code and program a dialable string that users can dial to access
the Dial By Name feature from their non-display telephones.
Installers must use SYSTEM/SPEED DIALS to build the dial by name list. They can place a maximum
of seven alphanumeric characters in the name field and up to 32 dialing digits for the speed dial.
If necessary, installers can reprogram 7 to represent PQRS, 9 to represent WXYZ, and 1 to no longer
represent any letters. Under SYSTEM/SYSTEM PARAMETERS/OPTIONS 2, installers selectDigits Q
and Z position.
Dial By Name Support For Non-Display Telephones – 7
Explaining The Software Release Features GCA40–219 
						

							Daylight Saving Time
With the daylight saving time feature, the system automatically changes its clock to daylight saving time
in the Spring and automatically changes its clock back to standard time in the Fall. Presently, the date
and time that the switch automatically occurs is fixed at the nationally recognized date and time for
Spring and Fall time changes.
Programming The Daylight Saving Time Feature
Enable or disable the daylight saving time feature from the SYSTEM/PARAMETERS/OPTIONS 1
programming menu.
E911 Caller ID Support For System Stations
With enhanced 911 (E911) service, the service providers equipment automatically routes 911 calls to
the emergency services operator along with identifying information that provides a geographic location
of the callers telephone. In the case of PBX or hybrid telephone systems, E911 calls that originate from
a telephone connected to the system cause the service providers equipment to send along the geographic
location of the PBX but not the actual location of the callers telephone.
Beginning with software Release 170, the CCB software supports outbound automatic number
identification (ANI) of individual system telephones for E911 purposes. This software enhancement
allows a user-provided proxy device that installers connect to the system to transmit the location of
system stations that originate an E911 call.
Programming For E911 Caller ID Support
Program the following VMMI items to fully enable the E911 Caller ID Support.
E911 Line Marking
Under LINE/LINE PROGRAMMING/LINE TYPE SPECIFIC, when configuring an analog domestic
E&M Tie or Ground Start Line, installers select theE911 Outbound ANIto mark or clear the line as one
that is connected to a proxy device for caller identification.
Emergency Number Alarm Level
Under SMDA/SMDR/EMERGENCY NUMBERS, installers select the emergency number desired
(911) and specify theAlarm Levelto be generated and stored when that number is dialed.
Emergency Call Feature Code
Under SYSTEM/FEATURE NUMBERS, installers select theMake Emergency Callfeature code, and
enter a dialable string that will originate the emergency call.
E-911 Feature Code Parameters
Under SYSTEM/PARAMETERS/OPTION 2, installers enter a translation that translates the feature
code into a dialable string. Installers select the line group for the feature code to use; otherwise, the
system chooses line group one as a default.
8 – Daylight Saving Time
GCA40–219 Explaining The Software Release Features