Comdial Dxp Plus Instructions Manual
Have a look at the manual Comdial Dxp Plus Instructions Manual online for free. It’s possible to download the document as PDF or print. UserManuals.tech offer 133 Comdial manuals and user’s guides for free. Share the user manual or guide on Facebook, Twitter or Google+.
Programming The DVA Station Features Feature Name QuickQ Parameters Personal Intercom* * Name** Class Of Service (enter COS for master channel) * Speed Dial Sets3 Idle Line PriorityNone Intercom Hunt ListNone Group Intercom Access** Prime TypeNo Prime —Line1 —Line Group1 —Intercom** Tone First Yes Call Announce Beeps 1 Default Forward Type No Forward —Intercom Forward To: * —Forward Type Personal Calls Forward Ring No-Answer Ring Busy No Direct Ring None Delayed Ring None Day 1 Ring None Day 2 Ring None Night Ring None Caller ID Ring No-Answer None Ring No-Answer Rings 4 Personal Ring tone 1 LCD Contrast 5 Initiate Service Observe No Service Observable No Day Exception Number 1–3 Night Exception Number 1–3 SOHVA Beeps 6 SOHVA Groups None Busy On SOHVA No Pick-Up Groups 1 Through-Dialing No Single Line TAP Call Wait Answer Ring On Busy Yes Allow Ringer Off No Disabled No Consoles Installed No Console Ports None Programming Port No Automatic Attendant Transfer On Busy No Headset No Recall Call Forward No Attendant No —Alternate Attendant None —Overflow Attendant None Extended DTMF Dialing No Softkeys Setup No IST Hold Configuration No Transfer Ring Cadence Cadence 1 Highlighted Features = Critical Settings *QuickQ uses 16 DVA stations for system operation. Assign any personal intercom numbers to them that you wish. These personal intercom numbers need not be consecutive numbers; however, theymust be in sets of fourand each set must be from a particular digital station board. Name the DVA stations DVA1 through DVA16 and assign a group intercom access number (from 4265 through 4280) to each DVA station. (For example, assign DVA1 to ext. 4265, DVA2 to ext. 4266, and so forth until you assign DVA16 to ext. 4280) Port * Number * Port TypeDigital Port ModelImpact 24-Line LCD Speaker- phone Programming The DXP IMI66–109, Section Four Programming The DXP 4 – 7
Programming The Supervisor And Agent Station Features Feature Name QuickQ Parameters Personal Intercom** Name** Class Of Service32 Speed Dial Sets3 Idle Line PriorityNone Intercom Hunt List* * Group Intercom Access* * Prime Type No Prime —Line 1 —Line Group 1 —Intercom* * Tone First Yes Call Announce Beeps 1 Default Forward Type No Forward —Intercom Forward To: MASTER —Forward Type Personal Calls Forward Ring No-Answer Ring Busy No Direct Ring None Delayed Ring None Day 1 Ring None Day 2 Ring None Night Ring None Caller ID Ring No-Answer None Ring No-Answer Rings 4 Personal Ring tone 1 LCD Contrast 5 Initiate Service Observe Yes Service Observable Yes Day Exception Number1–3 Night Exception Number1–3 SOHVA Beeps6 SOHVA GroupsNone Busy On SOHVANo Pick-Up Groups1 Through-DialingNo Single Line TAPCall Wait Answer Ring On BusyYes Allow Ringer OffNo DisabledNo Consoles InstalledNo Console PortsNone Programming PortNo Automatic Attendant Transfer On BusyNo HeadsetNo Recall Call ForwardNo AttendantNo —Alternate AttendantNone —Overflow AttendantNone Extended DTMF DialingNo Softkeys SetupNo IST Hold ConfigurationNo Transfer Ring CadenceCadence 1 Highlighted Features = Critical Settings+ Port * Number * Port TypeDigital Port ModelImpact 12- or 24-Line LCD Speaker- phone * Assign any personal intercom numbers to agent and supervisor stations that you wish. Name the agent and supervisor stations as desired (such as, AGENT1, SUPERVS, and so forth). assign any two unique group intercom numbers to the intercom hunt list and group intercom access for each station. IMI66–109, Section Four Programming The DXP 4 – 8 Programming The DXP
Button Mapping The Stations Button Mapping The Master Channel Voice Port Stations And The DVA Stations Button DesignationFeature MnemonicButton DesignationFeature Mnemonic L01# # # L13 # # # L02# # # L14 # # # L03# # # L15 # # # L04# # # L16 # # # L05# # # L17 # # # L06# # # L18 # # # L07# # # L19 # # # L08# # # L20 # # # L09# # # L21 # # # L10# # # L22 # # # L11# # # L23 # # # L12# # # L24 # # # Ensure that the DVA stations have no lines or features assigned to them (# # # = blank, or unassigned, buttons). Button DesignationFeature MnemonicButton DesignationFeature Mnemonic L01Group Intercom L13 Headset L02Group Intercom L14 # # # L03Line Group 1 L15 # # # L04Park Orbit 1 L16 # # # L05Park Orbit 2 L17 # # # L06Page 1 L18 # # # L07# # # L19 # # # L08# # # L20 # # # L09# # # L21 # # # L10# # # L22 # # # L11# # # L23 # # # L12# # # L24 OAI01 (QuickQ button) Programming The DXP IMI66–109, Section Four Programming The DXP 4 – 9
Section 5 Setting Up The Personal Computer Follow the information that Sections 2 and 3 provide for installing and wiring theQuickQsystem. Then refer to this section to set up the computer hardware and perform the initial programming required for theQuickQsystem. Using QuickQ With A Keyboard You can use either a keyboard or a mouse to access theQuickQ. It is a good practice to use the keyboard for programming until you become comfortable using a mouse. For instruction on using a mouse and the QuickQ, refer to Appendix 1 page A1-1. There are five keys that can be used in place of a mouse. TABPress to highlight a word (or item) and move the cursor. Press Shift-TAB to move the highlight backward. ENTERPress when you require a specific word (or item) once you have highlighted it. Press to close a message or error window. ESCPress to close a message or error window or to close the current window.ARROWPress to move the cursor. ALTPress and hold while typing an underlined letter to open a window. For example, to access the sign-in menu you can press and hold ALT and then type S. The ALT key will move the control from a window back to the menu title bar without closing the window. F1Press to cause a help window to appear. CAUTION Do not press PRINT SCREEN or PAUSE while using QuickQ. Pressing either of these keys could cause QuickQto stop operating. Performing Initial Programming For QuickQ If you switch theQuickQon without having first programmed the voice port extension numbers into the QuickQsoftware, an error window will open with an appropriate error message.See Figure 5-1 for an illustration of this window. Press the ENTER key to continue with the initial programming ofQuickQ. Press ESC to closeQuickQ Status. Figure 5-1. Viewing The Error Window Setting Up The Personal Computer IMI66–109, Section Five Setting Up The Personal Computer 5 – 1
Signing Into The Technician Access Level Use the following procedure to accessQuickQ‘stechnician programming level. 1.Select the Sign-in menu bar option. Hold down theALTkey and press theSkey or press theENTERkey with Sign-inhighlighted. The system access window will open with the highlight in the ID# box, a default value of 100 will also be in the ID# box. See Figure 5-2 for an illustration of this. 2.Type the technician’s ID number (default 832) and press theENTERkey. The highlight will move to thepasswordbox. 3.Type the technician’s password (default 832) and press theENTERkey. Thesupervisor/manager sign-inwindow will appear (see Figure 5-3). NOTE:The system hides the password digits when you type them. Figure 5-2. Viewing The System Access Window IMI66–109, Section Five Setting Up The Personal Computer 5 – 2 Setting Up The Personal Computer
4.Place the highlight on the line withagent title technicianand press theENTERkey. The screen display changes to show the technician window and the menu bar shows a series of four options(see Figure 5-4). Selectingagent title managerwill allow access to the manager window. Further description shown in System Manager’s Guide. Figure 5-3. Viewing The Supervisor/Manager Sign-In Window Figure 5-4. Viewing The Technician Window Setting Up The Personal Computer IMI66–109, Section Five Setting Up The Personal Computer 5 – 3
Programming The OAI Number And Master Channel The master channel refers to a DXP digital station port that you have reserved for call processing control. 1.After signing into thetechnician accesslevel, select thesystem-setupoption. Hold down theALTkey and press theYkey or highlightsystem-setupand pressENTER. Thesystem-setupoptions will open. See Figure 5-5 for details. 2.Select theQuickQ master setup. Hold down the ALTkey and press theMkey or press the ENTERkey withQuickQ master setup highlighted. Enter the intercom number of an unassignedDXP digital station port, then press theENTERkey. For the Master 2 extension, enter the intercom number of a secondunassignedDXP digital station port. The cursor will advance to the OAI codeoption. Select the OAI code to use for QuickQ(01—64). The number that you use heremust match the number that you assigned to the agent and supervisor’s telephone in station class of service button mapping. 3.To save the changes, press and hold theALTkey and press theSkey. Thesave changes?window will open with aYes Nooption. 4.To select theyesoption, use theTABkey or the left arrow key to highlightyesand press the ENTERkey. Figure 5-5. Viewing The System-Setup Window IMI66–109, Section Five Setting Up The Personal Computer 5 – 4 Setting Up The Personal Computer
Adding Lines To QuickQ The system divides its add option menu into four catagories. These catagories include the following items: (1) Line Name—ACD line names can be up to seven characters in length. The names are displayed on the LCD of the agent’s telephone while that station is logged into theQuickQsystem.; otherwise, the DXP line name shows in the display.QuickQcall reports use the ACD line name while SMDA/SMDR reports use the DXP line name. (2) Group—This is the ACD group that the system associates with the lines. There are 16 groups available plus an External Transfer Lines selection (Ex Trans.). The Ex Trans. selection allows the proprietary voice mail system or an operator to transfer lines to the QuickQ system. Transfers must be to a group intercom associated with a desired ACD group. To ensure proper operation, you must give the master voice channels access to the group intercoms being used. TheQuickQsystem associates particular group intercom numbers with each of the 16 ACD groups. That association is as shown on the following chart. The system only supports the use of unscreened transfers. (3) Subgroup—This catagory usually remains at its default value of LNGP1 unless the site has several line types (such as WATS FX, Local) and you must differentiate between them. (4) Line Number—This is the DXP line port. enter it in a four-character format (for example, line 1 = L001). Use this procedure to add lines to the QuickQsystem. 1.Open thetechnician accesslevel and select the system-setup option. Either press and hold the ALTkey and press theYkey or highlightsystem setupand press theENTERkey. The system-setupoptions will open.2.To select theQuickQ line setup, press the down arrow key to highlightQuickQ line setupoption and press theENTERkey. TheQuickQ line setup window will open (see Figure 5-6). Gp 1 Gp 2 Gp 3 Gp 4 Gp5 Gp 6 Gp 7 Gp 8 Gp 9 Gp10 Gp 11 Gp 12 Gp 13 Gp 14 Gp 15 Gp 16 4201 4202 4203 4204 4205 4206 4207 4208 4209 4210 4211 4212 4213 4214 4215 4216 4217 4218 4219 4220 4221 4222 4223 4224 4225 4226 4227 4228 4229 4230 4231 4232 4233 4234 4235 4236 4237 4238 4239 4240 4241 4242 4243 4244 4245 4246 4247 4248 4249 4250 4251 4252 4253 4254 4255 4256 4257 4258 4259 4260 4261 4262 4263 4264 Figure 5-6. Viewing The QuickQ Line Setup Window Setting Up The Personal Computer IMI66–109, Section Five Setting Up The Personal Computer 5 – 5
3.To select theaddoption, press and hold theALT key and press theAkey. TheQuickQ line setup ADDwindow will open with the highlight in the line namebox. See Figure 5-7. Type the name for the line (limited to 7 characters) and press the ENTERkey. 4.To select the line’s assigned ACD group, press the up or down arrow key to change between the groups, and press theTABkey to select the group required. Alternately, you can press theENTER key to make the list of the groups appear, use the arrow keys to highlight the selection, press the ENTERkey, and pressTABto select. the group. 5.To select the line’s ACD line subgroup, press the up or down arrow key to change between the subgroups, and press theTABkey to select the subgroup required. Alternately, you can press the ENTERkey to make the list of the subgroups appear, use the arrow keys to highlight the selection, press theENTERkey, and press the TABkey to select the subgroup. NOTE: The line names must be unique. The system uses this name in the reports and displays it on the ACD agents telephones when QuickQ presents the line to the telephone. These line names do not affect the DXP names for the lines. 6.Highlight the Line No. box, enter the three-digit number for the DXP line port where you have physically connected the line, and press the ENTERkey. Make sure that the line number matches the name you assinged in the DXP. 7.To save the line programming select the create-line option, press and hold theALTkey and then press theCkey. The create new line? window will open. Highlight Yes in this window and press the ENTERkey to save the line programming. 8.If a line is assigned to a line subgroup that does not exist,QuickQwill open the create new line-subgroup? window. Highlight Yes and press theENTERkey to save a new line subgroup. 9.To close theQuickQline setup ADD window press theESCkey. 10.Press and hold theALTkey and press theSkey to save programming to the hard drive. Select YES when the Save Line Setup? window opens. NOTE: The Save_to_Disk will enable the line if the system is active. Figure 5-7. Viewing The ACD Line Setup Add Window IMI66–109, Section Five Setting Up The Personal Computer 5 – 6 Setting Up The Personal Computer
Deleting Lines From QuickQ Use the following procedure to delete line from the QuickQ system. 1.Sign into thetechnician accesslevel and select the system-setupoption. Either press and hold the ALTkey and press theYkey or highlight system-setupand press theENTERkey. The system-setupoptions will open. 2.To select theQuickQline setup, press the arrow key to highlightQuickQ line setupand press the ENTERkey. TheQuickQ line setupwindow will open. 3.To select the ACD line that you wish to delete, press the ALT key to highlight the line,press the arrow keys to highlight the line to be deleated, and press theENTERkey. Theedit QuickQ line setup window will open (see Figure 5-8). 4.To delete the selected line, press and hold theALT key and press theDkey. Thedelete line?window will open. HighlightYesand press theENTER key to delete the line. 5.Press and hold theALTkey and then press theS key to save programming to the hard drive. Select YES when the Save Line Setup? window opens. NOTE: If line is currently active, system will not delete line. When you delete a line, exit and re-enter the QuickQ program. This action makes the change affective. Figure 5-8. Viewing The Edit QuickQ Line Setup Window Setting Up The Personal Computer IMI66–109, Section Five Setting Up The Personal Computer 5 – 7