Comdial Dxp Plus Instructions Manual
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Installing The Total Control PC Attendant Position On The DXP Plus Digital Communications System 1.0 Introducing The Total Control PC Attendant Position TheTotal ControlPC attendant position is a computerized attendant operating station for the DXPPlusdigital communications system. It consists of an IBM-compatible personal computer, a proprietary interface circuit board (factory-installed in the computer expansion slot), a customized keyboard, a program diskette, and all necessary cables for connecting the equipment to the DXPPlus. The DXPPlussystem will support a maximum of fourTotal ControlPC attendant positions. Each PC attendant position requires the following DXPPlusinterface ports: ·one station port (no wiring connections required), ·two loop-start line ports that it uses for a 4-wire audio connection with the DXPPlus, ·one serial data port that it uses for data communications with the DXPPlus. NOTE: You must install a DXOPT–COM communications card in the DXP Plus system to provide a serial data port for PC attendant position use. The installation instructions contained in this publication assume that you have already installed a DXOPT–COM card in the DXP Plus. If you have not yet done so, install the card now using the procedures that you can find in your System Hardware Instructions’ installation section. EachTotal ControlPC attendant position uses the system logic associated with one station port for communications to the DXPPlussystem; therefore, the PC attendant position replaces one telephone from the system since you cannot connect a telephone to the station location that theTotal ControlPC attendant position is using. 1.1 Default Locations The system default locations for the PC attendant positions are as detailed below; however, you can reassign the locations through programming. ·For PC attendant position 1, station location = station location 1 (Intercom 1001) line ports = lines 1 and 2 serial data port = port 1 line group = 16 ·For PC Attendant position 2, station location = station location 2 (Intercom 1002) line ports = lines 3 and 4 serial port = port 2 line group = 16 R This manual has been developed by Comdial Corporation (the “Company”) and is intended for the use of its customers and service personnel. The information in this manual is subject to change without notice. While every effort has been made to eliminate errors, the Company disclaims liability for any difficulties arising from the interpretation of the information contained herein. The information contained herein does not purport to cover all details or variations in equipment nor to provide for every possible contingency to be met in connection with installation, operation, or maintenance. Should further information be desired, or should particular problems arise which are not covered sufficiently for the purchaser’s purposes, contact Comdial, Inside Sales Department, Charlottesville, Virginia 22906. Printed in U.S.A.IMI89–195.02 10/96
1.2 Checking The Contents Of Your Equipment Before you begin any installation, you should check to make sure that all of you equipment is in order. Check for all of the following items: ·80386 or faster, IBM-compatible Personal Computer (with proprietary interface installed) equipped with an MS-DOS version 3.3 or later or compatible operating system, ·Floppy Disks and Operating Manual for MS-DOS version 3.3 or later ·Total ControlSystem Operating Disk, ·video display monitor ·customized keyboard (with handset cradle), ·telephone handset, ·handset coil cord, ·4–conductor modular line cord, ·modular-to-EIA adapter, ·6–conductor modular line cord with installed ferrite collar. 1.3 Finding Related Publications The following is a list of publications that you may find helpful in your installation of the PC Attendant. ·IMI66-105,Installing The DXP Plus Main Common Equipment Cabinet ·Instruction manual for supplied personal computer ·GCA70-230,Total Control PC Attendant’s Console User’s Guide 1.4 Upgrading Existing PC Attendant Position From DXP To DXP Plus Upgrading your existing PC attendant position requires new PC attendant software. Upgrading also requires that you add to the computer an additional one megabyte of memory storage and configure it as extended memory. Depending upon the particular model computer that serves as a platform for your existing PC attendant position, memory upgrade procedures differ. Because of the differences that you could encounter in the field, please call a Comdial technical services representative at 1–800–366–8224 for information about upgrade kit availability and assistance in installing it. IMI89–195 Installing And Programming The PC Attendant Position 2 – Installing The PC Attendant Position
EscHelp MuteHead setI.D. Split ParkBothRetrieveSerial ConfOverflowPage LineTAP Intercom PickMessag ePrint ScreenPause Scroll Lock Page Down Page Up Home Insert Delete EndHold A n s w e r Num Lock #* SysReq Volume DownVolume Up CtrlShift Tab Shift Caps Lock Enter Backspace Ctrl Alt Alt Brea k QZ GHI PRS OPERATOR ABC JKL TUVDEF MNO WXY Tran sfer R e l e a s e Num Caps Scroll Lock LockLock 1 4 7 02 5 83 6 9Next Screen 2nd Function sPUSHPOWERON ON OFF OFF CONT BRIGHT * Tracker KYBOARD1 Viewing The Total Control PC Attendant Position Installing And Programming The PC Attendant Position IMI89–195 Installing The PC Attendant Position – 3
2.0 Installing The System Wiring Install and connect the personal computer, the video monitor, and the keyboard per the instructions provided in the manual supplied with that equipment. Install the DXPPlussystem using information provided in IMI66-105. Interconnect the equipment for PC attendant operation using the information supplied in the following paragraphs. These installation instructions assume that you have already installed a DXOPT–COM card in the DXPPlus system. If you have not yet done so, install the card now using the procedures that you can find in your System Hardware Instructions’ installation section. 2.1 Making The Data Connections The maximum distance from a serial data port that you can confidently locate a PC attendant position is dependent upon the baud rate at which you operate the serial data port. ·When operating the port at 9600 baud, your data cable run must be no longer than 500 feet. ·When operating the port at 19,200 baud, your data cable run must be no longer than 50 feet. Typically, make the direct-wired data connections using customer-supplied modular jacks (type 625A2-6), the equipment-supplied 6–conductor modular line cord, and a customer-provided standard 6–conductor line cord. 1. Install the industry-standard modular jacks at the DXPPluslocation (Data Jack A) and at the PC attendant position location (Data Jack B). Route the wiring between these jacks using twisted-pair wire. Remember, in a noisy electrical environment use shielded cable for the data communications. Also, keep in mind that It is a good practice to keep the data communications wiring separate and as far away as possible from the voice-pair wiring. As an added precaution against induced interference, route the data cable as far away from any fluorescent lighting as you can reach, and make every effort to route the data cable perpendicular to other wiring. NOTE: The wiring from the DXP Plus serial data port to the modular-to-EIA adapter that is connected to the PC attendant position must be mirrored just as they are in a standard 6–conductor line cord. This means that if you use modular jacks and house wiring to make the data connection, you MUST maintain the signal polarity reversal, or roll-over, found in a standard 6–conductor line cord. 1 2 3 4 5 61 2 3 4 5 6 1 2 3 4 5 66 5 4 3 2 1 PCATND2 Detailing A Standard 6–Conductor Line Cord IMI89–195 Installing And Programming The PC Attendant Position 4 – Installing The PC Attendant Position
2. Connect a customer-supplied, 6–conductor line cord between the serial data port on the DXPPlus communications card and the modular jack that you located near the DXP 480Plus(Data Jack A). Remember, you must install a communications card in the DXPPlussystem to provide a serial data port for PC attendant position use. Making The Data Connections Detailing The Serial Data Port Connection Installing And Programming The PC Attendant Position IMI89–195 Installing The PC Attendant Position – 5
2.3 Making The Line Connections When you are connecting to a loop start line board, make the line connections using customer-supplied modular jacks (type 625A2-6), a customer-provided standard 4–conductor line cord and an equipment-provided 4–conductor line cord. 1. Install the industry-standard modular jacks at the DXPPluslocation (Line Jack A) and at the PC attendant position location (Line Jack B). 2. Wire the jacks straight-through (that is; wire T1 to T1, T2 to T2, R1 to R1, and R2 to R2) using twisted-pair house wiring. When you are connecting to a DID or Multipurpose line board, note that these boards provide line connections through a 50-pin connector instead of an industry-standard modular jack. Make line connections to these boards using a customer-supplied 50-pin connector block (66-type), a standard 25-pair cable, a customer-supplied modular jack (type 625A2-6), and an equipment-provided 4–conductor line cord. 1. Install the 66-type 50-pin connector block at the DXPPluslocation. 2. Install the industry-standard modular jack at the PC attendant position location (Line Jack B). 3. Use twisted-pair house wiring to connect the desired line pairs from the 50-pin connector block to the customer-supplied modular jack at the PC attendant position location (Line Jack B). IMI89–195 Installing And Programming The PC Attendant Position 6 – Installing The PC Attendant Position
6 6 4 4 5 53 3 2 2 1 1 654321 625A2-4 Modular Jack 625A2-4 Modular Jack To Loop Start Board To DID or Multipurpose Board Customer-Supplied 4-Conductor Line Cord Equipment-Supplied 6-Conductor Line CordTo PC Attendant Position Interface Board Maintain straight-through wiring when you connect the jacks. 1 1 No Connction 2 2 Ring 2 3 3 Tip 1 4 4 Ring 1 5 5 Tip 2 6 6 No Connection PCATND9 Making The Line Connections Ferrite Collar PCATND8 Loop Start Line Board Installing And Programming The PC Attendant Position IMI89–195 Installing The PC Attendant Position – 7
2.4 Making The PC Attendant Position Connections 1. Connect the supplied modular-to-EIA adapter to theCOM1serial data connector on the PC attendant position personal computer. 2. Connect the supplied 6–conductor (with ferrite collar) line cord between the modular-to-EIA adapter and the modular jack that is wired to the DXPPlusserial data port. Keep the ferrite collar near the PC attendant position. 3. Connect the supplied 4–conductor line cord between theLINEjack on the proprietary interface board and the modular jack that is wired to the DXPPlusline board. 4. Connect the handset coil-cord to theHANDSETjack on the proprietary interface board. Note that the interface also provides aHEADSETjack if the user requires headset operation. 5. Disconnect the telephone that the PC attendant position replaces.Record its physical board slot location and its logical station numberfor use when programming the system to accept the PC attendant position. 6 5 4 3 21 PCATND5 9 8 76 54 321 Modular Jack Pin 1 = No Connection Pin 2 = (SG) Signal Ground Pin 3 = (TD) Transmit Data Pin 4 = (RD) Receive Data Pin 5 = (CTS) Clear to Send Pin 6 = (RTS) Request to Send DB9 Connector Pin 1 = No Connection Pin 2 = (RD) Receive Data Pin 3 = (TD) Transmit Data Pin 4 = No Connection Pin 5 = (SG) Signal Ground Pin 6 = No Connection Pin 7 = (RTS) Request to Send Pin 8 = (CTS) Clear to Send Pin 9 = No Connection Detailing The Modular–To–EIA adapter IMI89–195 Installing And Programming The PC Attendant Position 8 – Installing The PC Attendant Position
2R1T1 R2T2 4 3 6 654321 64 53 2 1 654321 Data Jack B Line Jack B Rear View of Typical Personal Computer (PC) Proprietary PC Interface Board For Attendant Position (Factory Installed) Handset Jack Headset Jack Line Jack PCATND6 9-Pin Serial Data Port Modular To EIA Adapter Ferrite Collar Equipment-Supplied 6-Conductor Line Cord Equipment-Supplied 4-Conductor Line Cord Connect Keyboard To PC As Shown In PC Manual EscHelp MuteHead setI.D. Split ParkBothRetrieveSerial ConfOverflowPage LineTAP Intercom PickMessag ePrint ScreenPause Scroll Lock Page Down Page Up Home Insert Delete EndHold A n s w e r Num Lock #* SysReq Volume DownVolume Up CtrlShift Tab Shift Caps Lock Enter Backspace Ctrl Alt Alt Brea k QZ GHI PRS OPERATOR ABC JKL TUVDEF MNO WXY Tran sferR e l e a s e Num Caps Scroll Lock LockLock 1 4 7 02 5 83 6 9Next Screen 2nd Function* Tracker Locating The PC Attendant Position Connections Installing And Programming The PC Attendant Position IMI89–195 Installing The PC Attendant Position – 9
3.0 Testing The PC Attendant Position Installation 1. Use the DXPPlusprogramming procedures, and program the system to accept PC attendant operation. Remember, each PC attendant position requires a station port, two line ports, a serial data port, and a line group for operation. You must identify these items through this programming action for each PC attendant position before the equipment will function properly. 2. Technicians loaded the PC attendant position software on the personal computer’s hard drive as an executable file before shipping the equipment. The technicians also configured the computer’s autoexec.bat file to automatically load the PC attendant software when you turn on the computer. When you turn on the computer, it should execute itsboot-upprocedure and then show the PC attendant position menu screen. 3. Use the information detailed in GCA70-230,Total Control PC Attendant’s Console User’s Guideto test the PC attendant position’s operation. 4. If your system does operate properly, check your wiring for proper connections and verify that you set the proper programming parameters. 4.0 Radio Frequency Interference This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Subpart J of Part 15 of FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense. If this equipment does cause interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: Reorient the television or radio’s receiving antenna, and/or relocate the equipment, and the radio or TV with respect to each other. If necessary, the user should consult the manufacturer or an experienced radio/television technician for additional suggestions. The user may find the following booklet prepared by the Federal Communications Commission helpful: “How to Identify and Resolve Radio-TV Interference Problems.” This booklet is available from the Government Printing Office, Washington D.C. 20402. Stock No. 004-000-00345-4. This digital apparatus does not exceed the (Class A) limits for radio noise emissions from digital apparatus set out in the Radio Interference Regulations of the Canadian Department of Communications. IMI89–195 Installing And Programming The PC Attendant Position 10 – Installing The PC Attendant Position