Comdial Dxp Plus Instructions Manual
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3.9 Pick
You may pick up any call that is ringing at another telephone in your system.
·To pick up a call,
1. pressPick,
2. dial number of ringing station (you will then be connected to that call).
(Performing a Direct Station Selection [DSS] on a ringing station will also allow you to pick up a call.)
3.10 Serial
Sometimes a current call will need to be transferred to more than one intercom in a particular sequence
(this is called a serial transfer).
·To complete a serial transfer,
1. while on the call,...](http://img.usermanuals.tech/thumb/1250/84970/w64_comdial-dxp-plus-general-description_d-575.png "Page 576
3.9 Pick
You may pick up any call that is ringing at another telephone in your system.
·To pick up a call,
1. pressPick,
2. dial number of ringing station (you will then be connected to that call).
(Performing a Direct Station Selection [DSS] on a ringing station will also allow you to pick up a call.)
3.10 Serial
Sometimes a current call will need to be transferred to more than one intercom in a particular sequence
(this is called a serial transfer).
·To complete a serial transfer,
1. while on the call,...")
You may view the directory at any time by pressingALT-D, or by pressingEsc, moving the cursor to highlight “Directory,” and pressingEnter. The Directory is arranged alphabetically and will automatically re-sort when changes are made to it. TrackerEscHelp MuteHeadsetI.D. Split ParkBothRetrieveSerial ConfOverflowPage LineTA P Intercom NJI * 8 BHU & 7 VGY ^ 6 CFT % 5 XDR $ 4 ZSE # 3 AW @ 2 Q ! 1 Silent MKO ( 9 : : + = ? / _ - PickMessagePrint ScreenPause Scroll Lock Page Down Page Up Home Insert Delete EndHold A n s w e r Num Lock #* SysReq Volume DownVolume Up CtrlShift Ta b Shift Caps Lock Enter Backspace Ctrl AltAlt Break QZ GHI PRS OPERATOR ABC JKL TUVDEF MNO WXY Tr an sfe r R e l e a s e Num Caps Scroll Lock LockLock 1 4 7 02 5 83 6 9Next Screen 2nd Function Enter key Alternate keys Escape key D key * 101 102 103 104 105 106 107 109 110111 113 114 115 116 117 118 119 120121 122 123 124 125 126 127 128 129 130131 132 133 134 135 136 137 138 139 140141 142 143 144 145 146 147 148 149 150151 152 153 154 156 157 158 159 160161 162 163 164 165 166 167 168 169 170171 172 173 174 175 176 177 178 179181 182 183 184 185 186 187 188 189 190191 192 193 194 195 196 197 198 199 200201 202 203 204 205 206 207 208 210211 212 213 214 215 216 217 218 219 220221 222 223 224 225 226 227 228 229 230231 232 233 234 235 236 237 238 239 240241 242 244 245 246 247 248 249 250251 252 253 254 255 256 257 258 259 260 Tue Feb 4 2:33 PM Line 3 RINGING ABC Inc., How may I help you?Description Status 1. WATS 1 2. Line 6 for Ms. Swartz 3. Line 8 for Mr. Bolden 4. Line 3 5. Ext. 243 Gay, J. 6. Ext. 155 Tutwiler, E. 7. Line 2 for Mr. Shifflett 8.HOLDING HOLDING* HOLDING RINGING RINGING RINGING PARK RCL 112 108 180 155 209 243 Current Call Pending Calls: 7 MUTE HEADSET OVERFLOW SILENT ALTERNATE NIGHT Parked Calls: 1 Enter Call Tag Directory Pop-Up WindowLa s t Fi r s t Ex t. # Bolden Coles Leonard Lucas Miller Smith774 211 666 427 976 529 ILLUS22 Karl Bill Scott Eric Richard Michael Speed-Dials Director y Options Programming Quit PC Attendants Console Users Guide GCA 70-230 Using PC Attendants Specialized Features 61
3.15 Night Calls that normally ring at the PC Attendant console can be directed to ring an external ringer. Night transferred calls can be answered from any telephone within the system or group. NOTE: In order to extend the life of your monitor, turn it off whenever the PC Attendant will be relatively inactive and unattended for long periods. Do not, however, turn off the computer itself, as this will disable the operation of the console and will require you to reboot the PC Attendant. ·To transfer incoming calls to the Night Mode, 1. activate the Options menu, 2. pressALT-Oand pressEnter, —OR— pressEscto move the cursor into the menu bar from the main screen, position the cursor on “Options,” and pressEnter, 4. move the cursor to highlight “Night Mode,” 5. pressEnter. (Repeat the procedure to return service to the PC Attendant console.) TrackerEscHelp MuteHeadsetI.D. Split ParkBothRetrieveSerial ConfOverflowPage Line TAP Intercom NJI * 8 BHU & 7 VGY ^ 6 CFT % 5 XDR $ 4 ZSE # 3 AW @ 2 Q ! 1 Silent MKO ( 9 : : + = ? / _ - PickMessagePrint ScreenPause Scroll Lock Page Down Page Up Home Insert Delete EndHold A n s w e r Num Lock #* SysReq Volume Volume CtrlShift Ta b Shift Caps Lock Enter Backspace Ctrl AltAlt Break QZ GHI PRSABC JKL TUVDEF MNO WXY Transfer R e l e a s e Num Caps Scroll Lock LockLock 1 4 7 02 5 83 6 9Next Screen 2nd Function Alternate keys Escape keyO key Enter key 101 102 103 104 105 106 107 109 110111 113 114 115 116 117 118 119 120121 122 123 124 125 126 127 128 129 130131 132 133 134 135 136 137 138 139 140141 142 143 144 145 146 147 148 149 150151 152 153 154 156 157 158 159 160161 162 163 164 165 166 167 168 169 170171 172 173 174 175 176 177 178 179181 182 183 184 185 186 187 188 189 190191 192 193 194 195 196 197 198 199 200201 202 203 204 205 206 207 208 210211 212 213 214 215 216 217 218 219 220221 222 223 224 225 226 227 228 229 230231 232 233 234 235 236 237 238 239 240241 242 244 245 246 247 248 249 250251 252 253 254 255 256 257 258 259 260 Tue Feb 4 2:33 PM Line 3 RINGING ABC Inc., How may I help you?Description Status 1. WATS 1 2. Line 6 for Ms. Swartz 3. Line 8 for Mr. Bolden 4. Line 3 5. Ext. 243 Gay, J. 6. Ext. 155 Tutwiler, E. 7. Line 2 for Mr. Shifflett 8.HOLDING HOLDING* HOLDING RINGING RINGING RINGING PARK RCL 112 108 180 155 209 243 Current Call Pending Calls: 7 MUTE HEADSET OVERFLOW SILENT ALTERNATE NIGHT Parked Calls: 1 Menu Bar Options Pull- Down Menu Night Mode Indicator Line Access Paging Park Retrieve Alternate Mode Night Mode ITCM Names/Numbers Line Names/Numbers PC Settings ILLUS31 Speed-Dials Director y Options Programming Quit GCA 70-230 PC Attendants Console Users Guide 62 Using PC Attendants Specialized Features
3.16 PC Settings (Screen Saver) During periods of minimal call activity, you can activate the PC Attendant screen saver in order to keep the main screen image from becoming “burned” into the monitor over time. When the screen saver is activated, the monitor screen (after 20 minutes of no activity at the PC Attendant console) will go dark and the “Total Control” sign will flash randomly across the screen. When activity resumes at the PC Attendant console (when a call comes in to the console or when you press any key), the main screen reappears and remains on until another 20 minutes of inactivity passes. ·To turn the screen saver on, 1. activate the Options pull-down menu, 2. pressALT-Oand pressEnter, —OR— 3. pressEscto move the cursor into the menu bar from the main screen, position the cursor on “Options” and pressEnter, 4. move the cursor to “PC Settings,” 5. pressEnter(the PC Settings pop-up window will appear), 6. press theSpace Barto activate the screen saver (a red check mark will appear in the left side of the window). Repeat this procedure to turn off the screen saver. TrackerEscHelp MuteHeadsetI.D. Split ParkBothRetrieveSerial ConfOverflowPage LineTA P Intercom NJI * 8 BHU & 7 VGY ^ 6 CFT % 5 XDR $ 4 ZSE # 3 AW @ 2 Q ! 1 Silent MKO ( 9 : : + = ? / _ - PickMessagePrint ScreenPause Scroll Lock Page Down Page Up Home Insert Delete EndHold A n s w e r Num Lock #* SysReq Volume DownVolume Up CtrlShift Ta b Shift Caps Lock Enter Backspace Ctrl AltAlt Break QZ GHI PRS OPERATOR ABC JKL TUVDEF MNO WXY Transfer R e l e a s e Num Caps Scroll Lock LockLock 1 4 7 02 5 83 6 9Next Screen 2nd Function Alternate keys Escape key Space BarO key Enter key * 101 102 103 104 105 106 107 109 110111 113 114 115 116 117 118 119 120121 122 123 124 125 126 127 128 129 130131 132 133 134 135 136 137 138 139 140141 142 143 144 145 146 147 148 149 150151 152 153 154 156 157 158 159 160161 162 163 164 165 166 167 168 169 170171 172 173 174 175 176 177 178 179181 182 183 184 185 186 187 188 189 190191 192 193 194 195 196 197 198 199 200201 202 203 204 205 206 207 208 210211 212 213 214 215 216 217 218 219 220221 222 223 224 225 226 227 228 229 230231 232 233 234 235 236 237 238 239 240241 242 244 245 246 247 248 249 250251 252 253 254 255 256 257 258 259 260 Tue Feb 4 2:33 PM Line 3 RINGING ABC Inc., How may I help you?Description Status 1. WATS 1 2. Line 6 for Ms. Swartz 3. Line 8 for Mr. Bolden 4. Line 3 5. Ext. 243 Gay, J. 6. Ext. 155 Tutwiler, E. 7. Line 2 for Mr. Shifflett 8.HOLDING HOLDING* HOLDING RINGING RINGING RINGING PARK RCL 112 108 180 155 209 243 Current Call Pending Calls: 7 MUTE HEADSET OVERFLOW SILENT ALTERNATE NIGHT Parked Calls: 1 Options Pull-Down MenuPC Settings Pop-Up WindowsPC Settings Use space bar to change( ) Screen Saver ()AutoPrint ( ) Auto Msg Set ( ) Half Page Msg Printer Port: LPT1Text Messaging Paging Park Retrieve Alternate Mode Night Mode ITCM Names/Numbers Test Busy PC Settings ILLUS23 Speed-Dials Director y Options Programming Quit PC Attendants Console Users Guide GCA 70-230 Using PC Attendants Specialized Features 63
3.17 SOHVA You can make a voice announcement to another telephone that is off-hook and busy on a call. ·To initiate a SOHVA call, 1. make an intercom call to the telephone where the SOHVA is to occur, 2. note “Busy” message for intercom number in Current Call window and hear busy tone, 3. move the cursor to select SOHVA from the Current Call options, 4. pressEnterand hear one to six beeps, 5. make announcement. Your announcement will sound over the handset at the telephone to which you directed the SOHVA call (your voice will be heard only by the person whose station you called). If the station you attempt to call in this manner is on-hook and busy (in the speakerphone mode) or if the station has activated a Voice-Announce Block feature, your SOHVA will not connect and you will hear a busy signal or error tone. TrackerEscHelp MuteHeadsetI.D. Split ParkBothRetrieveSerial ConfOverflowPage LineTA P Intercom NJI * 8 BHU & 7 VGY ^ 6 CFT % 5 XDR $ 4 ZSE # 3 AW @ 2 Q ! 1 Silent MKO ( 9 : : + = ? / _ - PickMessagePrint ScreenPause Scroll Lock Page Down Page Up Home Insert Delete EndHold A n s w e r Num Lock #* SysReq Volume DownVolume Up CtrlShift Ta b Shift Caps Lock Enter Backspace Ctrl AltAlt Break QZ GHI PRS OPERATOR ABC JKL TUVDEF MNO WXY Tra n sf e r R e l e a s e Num Caps Scroll Lock LockLock 1 4 7 02 5 83 6 9Next Screen 2nd Function Enter key Arrow keys * 101 102 103 104 105 106 107 109 110111 113 114 115 116 117 118 119 120121 122 123 124 125 126 127 128 129 130131 132 133 134 135 136 137 138 139 140141 142 143 144 145 146 147 148 149 150151 152 153 154 156 157 158 159 160161 162 163 164 165 166 167 168 169 170171 172 173 174 175 176 177 178 179181 182 183 184 185 186 187 188 189 190191 192 193 194 195 196 197 198 199 200201 202 203 204 205 206 207 208 210211 212 213 214 215 216 217 218 219 220221 222 223 224 225 226 227 228 229 230231 232 233 234 235 236 237 238 239 240241 242 244 245 246 247 248 249 250251 252 253 254 255 256 257 258 259 260 Tue Feb 4 2:33 PM Ext. 106 BUSY RELEA SE MESSAGE CAMP-ON SOHVAABC Inc., How may I help you?Description Status 1. WATS 1 2. Line 6 for Ms. Swartz 3. Line 8 for Mr. Bolden 4. Ext. 106 5. Ext. 243 Gay, J. 6. Ext. 155 Tutwiler, E. 7. Line 2 for Mr. Shifflett 8.HOLDING HOLDING* HOLDING BUSY RINGING RINGING RINGING 112 108 180 155 209 243 Current Call Pending Calls: 7 MUTE HEADSET OVERFLOW SILENT ALTERNATE NIGHT Parked Calls: 1Subdued off-hook voice announce Current Call Options ILLUS24 Speed-Dials Director y Options Programming Quit GCA 70-230 PC Attendants Console Users Guide 64 Using PC Attendants Specialized Features
3.18 Speed Dialing System speed dials (the DXP system provides 200 such numbers, the DXPPlusallows for 500) allow you and other users in your system to make outside calls without dialing an entire telephone number. The Speed Dials option on the Programming pull-down menu allows you to program or edit speed dial numbers (see the discussion “System Speed-Dial Directory—Editing And Creating” in the chapter titled Setting The System Parametersin this guide.) ·To make a call using a speed dial number, 1. activate the Speed Dials pop-up window, 2. pressALT-Sand pressEnter, —OR— pressEscto move the cursor from the main screen to the menu bar (the cursor will automatically highlight Speed Dials), and pressEnter, 3. position the cursor in the Speed Dials window on the number you wish to dial, 4. pressEnter. The system will then dial the number you’ve chosen. TrackerEscHelp MuteHeadsetI.D. Split ParkBothRetrieveSerial ConfOverflowPage LineTA P Intercom NJI * 8 BHU & 7 VGY ^ 6 CFT % 5 XDR $ 4 ZSE # 3 AW @ 2 Q ! 1 Silent MKO ( 9 : : + = ? / _ - PickMessagePrint ScreenPause Scroll Lock Page Down Page Up Home Insert Delete EndHold A n s w e r Num Lock #* SysReq Volume DownVolume Up CtrlShift Ta b Shift Caps Lock Enter Backspace Ctrl AltAlt Break QZ GHI PRS OPERATOR ABC JKL TUVDEF MNO WXY Transfer R e l e a s e Num Caps Scroll Lock LockLock 1 4 7 02 5 83 6 9Next Screen 2nd Function Alternate keysEnter key S key * 101 102 103 104 105 106 107 109 110111 113 114 115 116 117 118 119 120121 122 123 124 125 126 127 128 129 130131 132 133 134 135 136 137 138 139 140141 142 143 144 145 146 147 148 149 150151 152 153 154 156 157 158 159 160161 162 163 164 165 166 167 168 169 170171 172 173 174 175 176 177 178 179181 182 183 184 185 186 187 188 189 190191 192 193 194 195 196 197 198 199 200201 202 203 204 205 206 207 208 210211 212 213 214 215 216 217 218 219 220221 222 223 224 225 226 227 228 229 230231 232 233 234 235 236 237 238 239 240241 242 244 245 246 247 248 249 250251 252 253 254 255 256 257 258 259 260 Tue Feb 4 2:33 PM Line 3 RINGING ABC Inc., How may I help you?Description Status 1. WATS 1 2. Line 6 for Ms. Swartz 3. Line 8 for Mr. Bolden 4. Line 3 5. Ext. 243 Gay, J. 6. Ext. 155 Tutwiler, E. 7. Line 2 for Mr. Shifflett 8.HOLDING HOLDING* HOLDING RINGING RINGING RINGING PARK RCL 112 108 180 155 209 243 Current Call Pending Calls: 7 MUTE HEADSET OVERFLOW SILENT ALTERNATE NIGHT Parked Calls: 1 Speed-Dials Window Speed Dial Numbers 100 101 102 103 104 105 106 107 ILLUS25 Speed-Dials Director y Options Programming Quit PC Attendants Console Users Guide GCA 70-230 Using PC Attendants Specialized Features 65
Troubleshooting Guide 4.1 Operation Interruptions From time to time, your PC Attendant operations may be disrupted for one reason or another: the KSX-200 system could lose communication, the system’s power could temporarily fail, or the connection between the PC Attendant console and the KSX-200 system could be jarred loose. If these or other problems occur, your PC Attendant console will alert you to the status of the system in the form of screen messages (Data Link ErrorandKSX-200 Not Responding). 4.1.1 Data Link Error When your KSX-200 system resets for any reason, operation of the PC Attendant console will be temporarily interrupted and the System Reset window will appear in the center of your screen. When this happens, the message “Data Link Error” will appear and the window will contain two options, “Continue” and “Reload Data.” Usually, selecting the “Continue” option is sufficient to allow the PC Attendant console to continue processing calls. If there is a chance of data corruption or data change on the PC or the KSX-200 system, choose the “Reload Data” option to cause the system to resend all pertinent PC data. TrackerEscHelp MuteHeads etI.D. Split ParkBothRetrieveSerial ConfOverflowPage LineTA P Intercom NJI * 8 BHU & 7 VGY ^ 6 CFT % 5 XDR $ 4 ZSE # 3 AW @ 2 Q ! 1 Silent MKO ( 9 : : + = ? / _ - PickMessagePrint ScreenPause Scroll Lock Page Down Page Up Home Insert Delete EndHold A n s w e r Num Lock #* SysReq Volume DownVolume Up CtrlShift Ta b Shift Caps Lock Enter Backspace Ctrl AltAlt Break QZ GHI PRS OPERATOR ABC JKL TUVDEF MNO WXY Tra n sf e r R e l e a s e Nu m Cap s Scr oll Lock LockLock 1 4 7 02 5 83 6 9Next Screen 2nd Function* 101 102 103 104 105 106 107 109 110111 113 114 115 116 117 118 119 120121 122 123 124 125 126 127 128 129 130131 132 133 134 135 136 137 138 139 140141 142 143 144 145 146 147 148 149 150151 152 153 154 156 157 158 159 160161 162 163 164 165 166 167 168 169 170171 172 173 174 175 176 177 178 179181 182 183 184 185 186 187 188 189 190191 192 193 194 195 196 197 198 199 200201 202 203 204 205 206 207 208 210211 212 213 214 215 216 217 218 219 220221 222 223 224 225 226 227 228 229 230231 232 233 234 235 236 237 238 239 240241 242 244 245 246 247 248 249 250251 252 253 254 255 256 257 258 259 260 Tue Feb 4 2:33 PM Line 3 RINGING ABC Inc., How may I help you?Description Status 1. WATS 1 2. Line 6 for Ms. Swartz 3. Line 8 for Mr. Bolden 4. Line 3 5. Ext. 243 Gay, J. 6. Ext. 155 Tutwiler, E. 7. Line 2 for Mr. Shifflett 8.HOLDING HOLDING* HOLDING RINGING RINGING RINGING PARK RCL 112 108 180 155 209 243 Current Call Pending Calls: 7 MUTE HEADSET OVERFLOW SILENT ALTERNATE NIGHT Parked Calls: 1 Data Link Error Continue Reload data ILLUS27B Speed-Dials Director y Options Programming Quit 4 PC Attendants Console Users Guide KSA70255 Troubleshooting Guide67
4.1.2 KSX-200 Not Responding When the KSX-200 system is shut down for more than 30 seconds or when the data connection between the PC and the system is broken, a window with “KSX-200 Not Responding” will appear on the screen and two options will be available: “Retry Connection” will cause the PC Attendant to attempt to re-establish communication with the system. (If this is successful, the System Reset window will appear, at which time you may choose “Continue” or “Reload Data.”) Selecting the “Quit PC Attendant” option will cause the PC to exit the PC Attendant software package. TrackerEscHelp MuteHeadsetI.D. Split Park BothRetrieve Serial ConfOverflowPage LineTA P Intercom NJI * 8 BHU & 7 VGY ^ 6 CFT % 5 XDR $ 4 ZSE # 3 AW @ 2 Q ! 1 Silent MKO ( 9 : : + = ? / _ - PickMessagePrint ScreenPause Scroll Lock Page Down Page Up Home Insert Delete EndHold A n s w e r Num Lock #* SysReq Volume DownVolume Up CtrlShift Ta b Shift Caps Lock Enter Backspace Ctrl AltAlt Break QZ GHI PRS OPERATOR ABC JKL TUVDEF MNO WXY Transfer R e l e a s e Num Caps Scroll Lock LockLock 1 4 7 02 5 83 6 9Next Screen 2nd Function * 101 102 103 104 105 106 107 109 110111 113 114 115 116 117 118 119 120121 122 123 124 125 126 127 128 129 130131 132 133 134 135 136 137 138 139 140141 142 143 144 145 146 147 148 149 150151 152 153 154 156 157 158 159 160161 162 163 164 165 166 167 168 169 170171 172 173 174 175 176 177 178 179181 182 183 184 185 186 187 188 189 190191 192 193 194 195 196 197 198 199 200201 202 203 204 205 206 207 208 210211 212 213 214 215 216 217 218 219 220221 222 223 224 225 226 227 228 229 230231 232 233 234 235 236 237 238 239 240241 242 244 245 246 247 248 249 250251 252 253 254 255 256 257 258 259 260 Tue Feb 4 2:33 PM Line 3 RINGING ABC Inc., How may I help you?DescriptionStatus 1. WATS 1 2. Line 6 for Ms. Swartz 3. Line 8 for Mr. Bolden 4. Line 3 5. Ext. 243 Gay, J. 6. Ext. 155 Tutwiler, E. 7. Line 2 for Mr. Shifflett 8.HOLDING HOLDING* HOLDING RINGING RINGING RINGING PARK RCL 112 108 180 155 209 243 Current Call Pending Calls: 7 MUTE HEADSET OVERFLOW SILENT ALTERNATE NIGHT Parked Calls: 1 DXP is not responding Retr y Connection Quit PC Attendant ILLUS27A Speed-Dials Director y Options Programming Quit KSA70255 PC Attendants Console Users Guide 68Troubleshooting Guide
Glossary A All-call paging:Paging through the intercoms of all stations in the system. Alternate mode:Allows all call activity to be routed to an alternate attendant’s telephone. Answer key:Answers currently ringing (priority) call. Arrow keys:Move cursor within a selected window. Automatic callback:After a station has set an automatic callback for a busy station, the system will ring the station when the called telephone is no longer busy. B Backspace key:Causes previous help screen to be displayed. Both key:Establishes a conference between the PC Attendant console, a current call, and the last call put on hold. C Call I.D. (call tag):A name, word or phrase the attendant creates for a current call in order to identify the call if it recalls to the attendant’s station. Call forward:Designating another telephone to receive all calls normally directed to the user’s telephone. Call park:Placing an active call in system hold (park orbit) and retrieving it by any telephone. Call pickup:Answering a call at one telephone when it is ringing at another telephone. Call transfer:Transferring a call from one station to another. The transfer can be screened (i.e., you find out who is calling and announce the call to the party being called) or unscreened ( i.e., you transfer the call without identifying the calling party to the called party). Central message desk:A station that has been assigned to control message waiting lights and deliver messages to other stations in the system. Class of Service programming:Customized programming of your system by the installer that establishes the basic operating parameters of the system and individual stations. Conference key:Allows attendant to establish a conference call for up to 5 parties (including Attendant). Current Call window:Displays information about and options for handling the current incoming call. Cursor:A flashing, highlighted position indicator that shows where (on the screen) text will be entered (during typing) or which feature or option is currently being recognized by the computer as a selection made by the attendant. 5 PC Attendants Console Users Guide GCA70-230 Glossary69
D Data Link Error:This phrase appears on the PC Attendant’s monitor if there has been a temporary loss of communication between the PC Attendant station and the DXP operating system. The system will reset itself in order to continue call-handling activities. Delete key:allows attendant to delete extension numbers from the Intercom window. Dialpad:Buttons 0 through 9,Sand # used for dialing. Direct Inward Station Dialing (DISD):Allows an outside party to call an intercom station directly without an attendant’s assistance. Direct Station Selection/Busy Lamp Field (DSS/BLF):Using one button to place intercom calls. Busy lamp field or BLF is a term for a light that identifies current call status of a DSS station. Directory:Contains a list of all available intercom numbers and any names associated with those numbers. Do not disturb:A mode that disables incoming call ringing (audible) and intercom calling. DXP operating system:The DXP hardware/ software equipment combination that controls all call activity and all system features. E End key:Moves cursor to the end of current window. Enter key:Launches or initiates selected functions. Escape key:Returns the PC Attendant to a main screen from a Help screen; allows attendant to move the cursor from the main screen to the pull-down menus. H Headset key:Allows attendant to alternate between handset and headset modes. When headset is activated, handset remains active for listening only. Help key:Activates context-sensitive Help screens. Hold key:Places current call on hold. Home key:Moves cursor to beginning of current window. I I. D.:Allows the attendant to enter a short tag (up to 14 characters) to an incoming call in order to identify the call if it returns to the attendant. Insert key:Allows attendant to add extension numbers to Intercom window. Intercom key:Allows attendant to make calls to any extension within the system. Intercom window:Displays the names/numbers and status of all intercoms within your system. L Line greeting:A message (up to two lines in length) that appears when a call comes in on a line for which a particular greeting is needed. The attendant assigns these greetings to the lines through system programming. Line key:Allows attendant to make an outgoing call. M Menu bar:Appears at the top of the main screen; provides system programming and call-handling options. Message key:Activates a message-waiting light at a station; accesses the text messaging features. Mute key:A fixed feature button that keeps a distant party from hearing your conversation. GCA70-230 PC Attendants Console Users Guide 70Glossary
N Night transfer:Transferring incoming calls to a particular station or stations for off-hour answering. O On-line help:Help screens that provide information about various features of the PC Attendant console. Overflow key:Directs incoming calls to an overflow attendant during peak activity. Calls will ring at both stations. P Page key:Allows attendant to choose a zone in which a paging announcement will occur. After zone is activated, announcement can be made. Park key:Places a call in one of nine park orbits. Park orbits:Nine system-provided “spaces” where a call can be placed and held until a park-retrieve feature is engaged (usually from any telephone within the system). Calls placed in park orbit are held there for a specified period, after which they will recall to the PC Attendant station for service if they are not retrieved. Pending Calls window:Displays the origin and status of up to eight calls within the system. Pick key:Performs a directed call pick up. Prime line:A line designated to a particular telephone and automatically selected when the handset is lifted or when the Line key is pressed. Priority call:Determined by the system, a priority call is either an incoming call or a recalling hold, transfer or parked call that is first in line to be answered at the attendant’s station. It can be identified by the flashing arrow next to it. Programming menu:Contains various programming features that can be carried out at the PC Attendant console. Pull-down menu:Located in the menu bar, these menus can be “pulled down” (using the mouse or the arrow and Enter keys) to access options and features. R Recall:A call that returns to the PC Attendant after it has been on hold or in transit (through transfer, conference transfer, or park orbit) without being answered. Release key:Disconnects the PC Attendant from the current call. Retrieve key:Retrieves a call from park orbit. Ringing line preference:An automatic connection to any outside line ringing at the station when the station handset is taken off-hook. S Screen attributes:The color or brightness characteristics of an item displayed on the screen. Subdued off-hook voice announce (SOHVA):A private announcement made to a busy party through the handset. Serial key:Places a call in a series of transfers (to a maximum of three extensions within the system). Shift/2nd Function key:Accesses a key’s secondary function (e.g. Retrieve is the secondary function on thePark key) when held down during key selection. Silent key:Silences currently ringing call. Speed dial:Autodialing using the speed dial feature. Speed dialing can be station calls (personal and accessed by only one specific user) or system calls (numbers used and accessed by anyone in the system). Split key:Allows attendant to alternate between a current call and the last call placed on hold. When one of the calls is activated, the other is automatically placed on hold. Start-up disk:A computer floppy disk that contains the information necessary for the PC Attendant to operate. Status indicators:Found at the bottom of the screen, they tell whether a feature is active. PC Attendants Console Users Guide GCA70-230 Glossary71