Comdial Dxp Plus Instructions Manual
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Moving The QuickQ Lines Use the following steps to move ACD lines from one group to another group or from one line subgroup to another line subgroup. 1.Sign into the technician access level and select the system-setup option. Either press and hold the ALTkey and press theYkey or highlight system-setupand press theENTERkey. The system-setupoptions will open. 2.To select theQuickQ line setup, press the arrow key to highlightQuickQ line setupand press the ENTERkey. TheACD line setupwindow will open. 3.To select the ACD line that you wish to move, press the ALT key to highlight the line,press the arrow keys to highlight the line to be moved, and press theENTERkey. Theedit QuickQ line setup window will open (see Figure 5-8). 4.To move the selected line to a different group, press theTABkey once to advance the highlight to thegroupcolumn. Press the arrow keys to change between the groups. Press theTABkey to select the group required. Alternately, you can press theENTERkey to display the list of the groups, use the arrow keys to highlight the required selection,. press theENTERkey, and press theTABkey to select the group required. 5.To move the selected line to a different line subgroup, press theTABkey once to advance thehighlight to thesubgroupcolumn. Press the arrow keys to change between the subgroups. Press the TABkey to select the subgroup required. Alternately, you can press theENTERkey to display the list of the subgroups, use the arrow keys to highlight the required selection,. press the ENTERkey, and press theTABkey to select the line subgroup required. 6.To save the line programming select theup-date option, press and hold theALTkey and then press theUkey. Thesave changes to line?window will open. HighlightYesin this window and press the ENTERkey to save the line changes. 7.Press and hold theALTkey and then press theS key save programming to the hard drive. Select YES when thesave line setup?window opens. NOTE: You cannot use this procedure to change the line number. To change a line number, delete the line with the current number and then add the line with a new line number. When you make a change to the program, exit and re-enter the QuickQ program. This action makes the change affective. IMI66–109, Section Five Setting Up The Personal Computer 5 – 8 Setting Up The Personal Computer
Programming TheQuickQ Voice Ports The following steps allow you to program the voice port information thatQuickQrequires to control the voice ports. 1.After you have opened the technician access level, select thesystem-setupoption. Press and hold the ALTkey and press theYkey or highlightsystem set-upand press theENTERkey. The system-setupoptions will open. 2.To select thevoice port configurationoption, press the up or down arrow key to highlightvoice port config., then press theENTERkey. Thevoice port configuration window will open (see Figure 5-9). 3.Press theTABkey to highlight the box forvoice port 01under thestationcolumn. Enter the intercom number for the first voice port and press theENTERkey. The highlight will now be under thetypecolumn. 4.To change between thenot usedandvoiceoption, press the up or down arrow key. Press theTAB, key to select the option required. Alternately,press theENTERkey and thenot usedandvoice options will appear. Use the up and down arrow keys to highlight the selection required and press theENTERkey. Press theTABkey to select the option required. NOTE: Not used disables the voice port and voice enables the voice port. 5.Use the TABkey to advance to the next voice port to be set up. Repeat steps 4 and 5 as required. 6.After you have set up all the voice ports used in QuickQ, save the programming. Press theALT key and theSkey to save programming to the hard drive. Thesave voice port configuration?window will open with aYes Nooption. 7.Press theTABkey to select theyesoption or press the left arrow key to highlightyesand press the ENTERkey. Figure 5-9. Viewing The Voice Port Configuration Window Setting Up The Personal Computer IMI66–109, Section Five Setting Up The Personal Computer 5 – 9
Programming TheQuickQPrinter Information Use the following steps to program the information required by QuickQ to allow it to print to the data printer. 1.After you have opened the technician access level, select thesystem-setupoption. Hold down the ALTkey and press theYkey or highlight the system set-up and press theENTERkey. The system-setupoptions will open. 2.To select theprinter setupoption, press the up or down arrow key to highlight theprinter setup option and press theENTERkey. Theprinter setupwindow will open with the highlight under theprinter typeselections. See Figure 5-10 for details. 3.To select theprinter type, press the up or down arrow keys to highlight required printer and press theTABkey to select it. The highlight will move to theprinter portselections. CAUTION To ensure reliable printout results, only use those data printers that the menu lists. Data printers other than the ones listed on the menu may not interface properly with the QuickQsoftware. 4. To select theprinter port, press the up or down arrow keys to highlight the required port and press theTABkey to select it. The highlight will move back to theprinter typeselections. 5.To save the printer parameters, press and hold the ALTkey and press theSkey. Thesave printer configuration?window will open with aYes No option. 6.To select theYesoption, either press theTABkey or press the left arrow key to highlightYesand press theENTERkey. Figure 5-10. Viewing The Printer Setup Window. IMI66–109, Section Five Setting Up The Personal Computer 5 – 10 Setting Up The Personal Computer
Programming The External Overflow Extensions You can select up to four DXP personal or group intercom numbers to accept redirected unanswered calls. These numbers must be intercom numbers that are not part of theQuickQACD group assignments. These overflow extensions accept overflow calls from all 16 ACD groups. External overflow is associated with the inter group overflow feature discussed in GCA70-271,System Manager’s Guide. That feature causes a call to overflow within a group a maximum of four times. The forth overflow is to the extension numbers that you set with this external overflow feature. With that, further call processing occurs outside theQuickQenvironment. 1.After you have opened thetechnician accesslevel, use the arrow keys to highlight the integration-setupoption, and press theENTER key to select the feature. 2.The display highlights theexternal overflow selection. Press theENTERkey to select the feature. 3.To assign theoverflow extensions, press theTABkey to select the desired overflow extension, and type the intercom number. Repeat this procedure until you have entered all desired overflow extensions. 4.To save the overflow extension parameters, press and hold theALTkey and press theSkey. The save overflow extension?window will open with theYes Nooption. Figure 5-11. Viewing The Overflow Extension Window Setting Up The Personal Computer IMI66–109, Section Five Setting Up The Personal Computer 5 – 11
Detailing The QuickQ Batch Files This section details several batch files that are crucial to QuickQ operation. The contents of theCONFIG.SYSfile are shown in the following list. DEVICE=C:\QEMM\DOSDATA.SYS DEVICE=C:\QEMM386.SYS FRAME=NONE RAM NOEMS DEVICE=C:\QEMM\DOS-UP.SYS @C:\QEMM\DOS-UP.DAT DOS=HIGH FILES=40 SHELL=C:\QEMM\LOADHI.COM /R:2 C:\DOS\COMMAND.COM C:\DOS\ /P BUFFERS=40,0 BREAK=ON The contents of theAUTOEXEC.BATfile with Close-Up software are shown in the following list. @echo off prompt $p$g PATH C: \DOS;C:\;C:\quickq;C:\qemm; loadhi c: \mouse\mouse loadhi c:\closeup6\chostl comx combase=3e8 comirq=5 Noterm cd\quickq delay 120 IF ERRORLEVEL 1 GOTO EXIT quickq :EXIT The contents of theAUTOEXEC.BATfile without Close-Up software are shown in the following list. @echo off prompt $p$g PATH C: \DOS;C:\;C:\quickq;C:\qemm; loadhi c: \mouse\mouse REM loadhi c:\closeup6\chostl comx combase=3e8 comirq=5 Noterm cd\quickq delay 120 IF ERRORLEVEL 1 GOTO EXIT quickq :EXIT IMI66–109, Section Five Setting Up The Personal Computer 5 – 12 Setting Up The Personal Computer
The contents of theQUICKQ.BATfile are shown in the following list: @ECHO OFF REM QuickQ program :begin acd /c2 /v if errorlevel 2 goto data if errorlevel 1 goto exit scandisk c: /autofix /nosummary datechk if errorlevel 1 goto month1 goto month0 :month1 defrag c: /f :month0 booting goto begin :data echo Restoring data files. copy a:*.dat if exist *.bak del *.bak goto begin :exit scandisk c: /autofix /nosummary Setting Up The Personal Computer IMI66–109, Section Five Setting Up The Personal Computer 5 – 13
Section 6 Reviewing The QuickQ DVA Components This section provides information on the components within the Digital Voice Announcer (DVA). Reviewing The DVA Chassis Components The components shown in Figure 6-1 are the standard components within the chassis and, in most cases, you would not be change them in the field. DVA Motherboard This is the system processing device. The QuickQ DVA’s task of playing and recording announcements are controlled by the DVA motherboard. The announcements are stored digitally on the DVA motherboard in the Random Access Memory (RAM). The program that controls the DVA resides in the program chips on the motherboard. IDE Controller The IDE Controller Card is plugged into the DVA motherboard. This card provides the interface between the DVA motherboard and the computer’sRS-232 serial communication link and also provides the control on the Floppy Back-up. Floppy Back Up The floppy back up is used to store the digital announcements on a 3 1/2 1.44 Megabyte (MB) floppy disk in the case of a power failure to the DVA. The DVA automatically restores messages from the floppy disk upon power-up. Power Supply The power supply converts AC line voltage to DC. It provides the proper voltage to the DVA motherboard and floppy back up. Voice Channel Cards IDE Controller RAM Program Chips EO Voice Channel ConnectorsVoice Channel Ribbon Cables I/O Board Power SupplyFloppy Back-up DVA 25 Pair Connector Motherboard I/O Channel Connectors Power Switch Figure 6-1. Reviewing The QuickQ Digital Voice Announcer Reviewing The QuickQ Components IMI66–109, Section 6 Reviewing The QuickQ DVA 6 – 1
Reviewing The Voice Channel Card The voice channel card (Figure 6-2) is designed with four digital recording and playback channels. Each channel includes circuitry that directly interfaces with a DXP digital station port. The DVA can hold a maximum of four voice channel cards. Since each voice channel card provides four voice channels, the system capacity is a maximum of 16 voice channels. The voice channel card connects to the I/O Board through a voice channel ribbon cable. You must connect all four voice channels to station ports from the same DXP station board, and you must connect them in sequence. This means that you can not skip a channel. If you need to add or replace a voice channelcard, you must turn the power off while you make the installation. By changing the card select jumper J2 and J3 (Figure 6-3), you can select the different voice channels (see Table 6-1 for details). Example: If you set the jumpers for CARD 0, the first of four voice channels becomes Voice Channel 1. This corresponds to voice channel 1 on the I/O Board. If you set the jumpers for CARD 2, the first of four voice channels becomes Voice Channel 9 on the I/O Board. Card Card Select JumperVoice Channel J2 J3 0001 002 003 004 1015 016 017 018 2109 1010 1011 1012 31113 1114 1115 1116 Table 6-1. Selecting The Voice Channel IMI66–109, Section 6 Reviewing The QuickQ Components 6 – 2 Reviewing The QuickQ DVA
0 1 Card Select Jumpers 1J2J3 Exploded Side View Jumper Strap 1 0 LSB 1 0 MSB LED Power Indicator Voice Channel Connector QVCC Figure 6-2. Reviewing The QuickQ Voice Channel Card Reviewing The QuickQ Components IMI66–109, Section 6 Reviewing The QuickQ DVA 6 – 3
Reviewing The I/O Board The I/O Board (Figure 6-3) provides both the I/O interface from the voice channel cards to the DXP and the RS-232 serial communication link to the computerthrough a male 50-pin connector. There is lightning surge protection built in the I/O board to protect the DVA components. QIOCSERIAL AMPHENOL CONNECTOR VOICE CHANNEL SERIAL CONNECTOR 1 2 3 4 Figure 6-3. Reviewing The QuickQ I/O Board IMI66–109, Section 6 Reviewing The QuickQ Components 6 – 4 Reviewing The QuickQ DVA