Vodavi Triad 1/2/3 System Programming Manual

							8-14 Vo ice Mail  I ndex Tabl e
Changi ng to a Di fferent VM Index  N umber
1. Press the SELECT  flexible button ( FLASH 68, Butto n #20 ).
2 . Ent er  a  Mai lbox  Ta bl e nu mber  ( 00 1–255). 
3. Press HOLD to save the entry. A confirmation  tone is  heard  and the 
display updates  and shows  the new Mailbox Table  number.
Des crip ti on
The Voice  Mail Index feature provides an Attendant or station user a  way 
to  transfer a caller  directly into a  voice mail box. Station identification 
digits  can be entered  by the transferring party.
Usi ng t hi s f eat ur e,  a ca ll er  can  be  t rans fe rr ed  to  a v oice  mai l  box  when:  
†A  st at ion  use r  on t he  syst em  i s not  f orwa rd ed  to V M,  or
†The  de st ina ti on vo ic e  mai l  box owne r  is  not  a  st at ion  use r. 
CO trunks and internal calls may be transferred into voice mail using  this 
feature. If no voice mail ID digits are dialed by the transferring station, the 
ID  di gi ts  of t he  t ran sfe rr ing  st at ion  ar e  sen t  to  voice  ma il .
This feature permits dialing digits 0000-9999 when using the VM with ID 
feature. On a per station basis, the ID number that is sent to voice mail 
c an b e f le xib le .
By default, the station  number  is sent to the  voice mail system. In 
administrative programming, there is a field to insert from  0-4  digits 
(0000–9999) which can  be  sent  to  the voice mail  system in place of  the 
station  number. This  is useful when a station  user  manually transfers a 
cal le r  to  a ma il box.  By de faul t , no  mai lb ox but t ons a re  as si gned  at  ke y 
st at ions . 
						

							Voice Mail Index Table 8 -15
VM
GR OUPVMI D
NUM BER
=1Q=2W=3E=4R
=5T=6Y=7U=8I
=9O=10 P=11 A=12 S
=13 D=14 F=15 G=16 H
NEXTPR EVIO USSELECT
=17 J=18 K=19 L=20 ;
=21 Z=22 X=23 C=24 V 
						

							8-16 Vo ice Mail  I ndex Tabl e 
						

							9
Exception Tables
This chapter provides the functional steps nec essary to use the
Exc eption Tables with the ST A RPLU S Triad 1/2/3 System. To
implement the toll restriction options desired, you must first enter
the Programming Mode. 
						

							Exce ption Tables  Prog ra mming 9-3
Exception Tables  Programm in g
The  STA RPLUS Tr ia d  1/ 2/ 3  Systems  offer a flexible  means of applying  toll 
re st ri c t ion  to  st at ions  or  in div idua ls . D ial i ng pr i vil eg es  (or  tol l  r est r ic t ion)  
is  de te rmi ne d t hrough  ass ignm ent  of s ta ti on an d CO  l ine  Cl ass  Of  Se rv ice  
(COS).
Several types o f restriction can  be  derived  simply by programming COS 
ass ign ment s and CO li ne  acce ss to st ati ons . T his  may , i n s ome ca se s, be 
al l  tha t  is  nec e ssa ry . Howe ve r,  whe n a  more  c omp le x or  sp ec i fic   ty pe  of 
re st ri ct ion  is  de sir e d t he  sys te m off er s t wo A l low  and  two  De ny t abl es  
along with four special tables.
The se  t abl es  can  be  pr ogra mmed  in  a  var ie ty  of w ays  to  handl e 
app li cat ions  t hat  ar e st ra ight  fo rwa rd or appl i ca ti ons tha t re qui re  a more  
compl ex  arr ang eme nt . T he  Al low  and  De ny t abl es  ar e  ass ig ned  to 
st at ions  ba sed  on t he ir  s tat i on Cl as s of  Se rv ice  (C OS ) as si gnmen t.  The  
Station  (COS)  interacts  with CO  Line COS assignments to provide  several 
different  types of dialing privileges. 
						

							9-4 Excep tion Tables  Prog ra mming
The Allow and Deny  tables  enable entries of either  general  or  specific 
al low  and  deny  code s s uch as  al lowi ng  all  [1 - 80 0]  ty pe  cal ls,  and /or  
den ying  all  [1] + or [0]+  calls .
The Allow and Deny  tables  allow  a maximum of  8  digits to be entered as 
allow or deny  digits.  Th is ena bles entry  of certa in area cod es  or office 
c odes  t hat  c an  spe c if ic al ly  be  al lo wed  or  deni ed .
For example, the  code  [1-555-1212] may be entered in the Deny Table  to 
den y l oc al  tol l  in form at ion  ca ll s.  Ea ch  A ll ow T abl e  c onta ins  2 0  bins  for  
entry of  allow  cod es . E ach D eny  Tab le  contains 10 bins  for  entry of  deny  
codes .
Tabl e 9 -1:  Cl ass  of  Se rvi ce
S
T
A
T
I
O
N
C
O
SCO LINE CLASS  OF S ERVICE
12345
1U nr est ric ted U nrest ric ted U nrest ric ted Cann ed
Restricted*U nrest ric ted
2Table ATable AUnrestrictedCanned
Restricted*U nrest ric ted
3Table B U nrest ric ted Table B Canned
Restricted*U nrest ric ted
4T ab le  A & B T ab le  A T ab le  B C a nn e d
Restricted*U nrest ric ted
5Canned
Restricted*Canned
Restricted*Canned
Restricted*Canned
Restricted*U nrest ric ted
6Intercom
OnlyIntercom
OnlyIntercom
OnlyIntercom
OnlyIntercom
Only
7Canned
Restricted*Canned
Restricted*Canned
Restricted*Canned
Restricted*U nrest ric ted
* Canned Restriction: No [0], [1], [#], [S] as first dialed digit, and 7-digit dial ing limitation; plus 1-800, 1-888, 
1-911, 1-611 are allowed, and 411, 976, and 555 numbers are denied. COS 7 allows all COS 5 and 10-digit 
local dialing. 
						

							Exce ption Tables  Prog ra mming 9-5
Rule s for Setting  Up Allow/Deny  Tables
Rule  1---  If b oth  ta ble s  (Allow and  De ny)  have  no  entries , no  re striction  is  
app li ed.
Rule 2--- If entries are  made in the  Allow Table and only  there,  then only 
tho se numbe rs  ar e al lowe d. Al l oth er  di al ing is  de nie d.
R ule  3 ---  I f e nt ri es  ar e  made  i n t he  De ny T abl e  and o nly  the r e,  the n onl y 
tho se numbe rs  ar e den ie d. A l l othe r di ali ng is  al lowe d.
Rule 4--- If there are  entries in both  Allow and Deny tables,  the Allow 
Table is searched first, and if a  match is  found,  it is allowed. If  a match  is 
not found, the  Deny Table is  searched;  if a match is found, the call  is 
denied. If  the number does  not  match an  entry in either table, it  is 
al lowe d.
A spe c ia l Do  N o t Car e ch ara c te r (D) may b e ent er ed to  al lo w o r  d eny 
any d igi t  di al ed in tha t digi t  se que nce.
Table 9-2: Allow / Deny Table
  A l lo w  Ta ble D en y  Tabl eConditions and Results
Di al ed No . A /D Di al ed No . A/D
RULE  1
N o En tr ies No  Ent ries All ow
RULE  2Entri es No Ent ries Found A
Not Found D
RULE  3No Entries Entries
 Fo un d D
No t F ou nd A
RULE  4Entri es Entr ies Found A
Not Found Found D
No t F ou nd A 
						

							9-6 R elated  Item s To Toll Res triction
Special Reference Tables
The  Tr ia d  1/ 2/ 3 S yste m al so offe rs four  sp eci al ta bl es tha t can b e 
re fe re nc ed  fr o m wi thi n t he  t wo  A ll o w T abl es .
†Thr ee  of t he  spe cia l t abl es  can b e a ssi gne d t o spe cif ic ar ea  code s t hat  
require further toll restriction definition.
†The fourth Special  Table is reserved for use as  a home area code table 
(numbe r s wi t hin the  s ame ar ea c ode as the  s it e wher e the  s yst em is 
installed). This provides expanded ability to  apply  toll  restriction  on 
numbe rs  t hat  ar e  dia le d wi t hin  an a re a cod e.
†Eac h  Spe c ia l  Ta bl e a ll ows u p t o 8 00  e ntr i es  (2 00–999). This  offers the 
ability to allow every  office code on  an individual basis.
Related Items To Toll Restriction
CO/PBX Lines
Whe n CO  l in es  ar e m ar ked  as  PBX  l ine s  the  sy st em  fir st  che cks  the  PBX 
code  ta ble  f or a  va li d m atch.  I f t he  fi rs t d igi t s di al ed  do  not  mat ch t he 
entries in the PBX code table the call is considered  an attempt to  call 
another PBX  exten sio n and  no toll re striction is  applie d.  If  the  first digits  
di ale d a re  foun d i n t he  PBX  code  t abl e  (FLASH  1 2),  t oll  r est r ict ion  st ar ts  
with the next  dialed digit.
Force d Account Codes
The sy stem  can b e p rogramm ed  to  force the  use of  account codes on  all 
restricted ca lls.  When forced  account  codes  are enab led an  account code 
must be entered  to  place  a call that is otherwise restricted  through  toll 
re st ri ct ion.  By e nt er ing an account code,  t he st at ion cl as s of  se rv ice  
be com es unr est r ict ed.  Whe n a ccount codes  ar e for ce d on a syst e m wi de 
bas is  selected us ers may be ins tructed on how to enter accoun t cod es 
fr om any  st at ion  and  be  al lowe d  to  dia l u nre st ri cte d f rom  a s ta ti on t hat  
may  otherwis e b e restricted.  Use of a ccount  codes  in this  ma nner, a s a  
tr av el ing  c la ss  of s er vic e , i s  howev er , n ot  con tr oll ed  by  th e s yst em . A ny 
st at io n u se r w it h kno wl e dge o f ho w to  ent er  ac c o u n t c o d es to  o ver r ide  a 
stations  toll res triction can  do s o. 
						

							Related Items To Toll Re striction 9-7
SLT D T MF  Re cei ver s
Whe n Si ngl e  Lin e T el ep hones  ar e  c onnec t e d t o t he Triad 1/2/3 Sy st em 
and  toll  restriction  is enabled, the DTMF  receivers located in the system 
monitors the call for a programmed time period. While the DTMF receiver 
is monitoring the digits  being  dialed by a  single line telephone, it  is 
considere d bus y an d not a vaila ble  for m onitoring  another S LT 
at te mpt in g t o di al . W hen  all  D TMF  re cei ve rs  ar e b usy,  an  SLT  at t emp ti ng 
to  go off-hook  does not receive dial tone until a receiver  is available.
The  Tr ia d  1/ 2/ 3 S yste m al low s up  to  5  DT MF  r ece ive r s fo r m onit or ing  SLT  
di ali ng.  If  a  syst e m has  he avy  SLT  us age , t hen  to ll  r est r ict ion  may  inh ibi t  
di ali ng by S LT st at ions .
Two  (2)  options  are ava ilable to  help  allevia te this  problem :
1. Shorten  the  S LT  re ce iv er time r [FL AS H 01]  [Button  12].  Thi s f re es  up 
DT MF  re cei ver s  fast er,  but  may n ot p rovi de  the  de si re d t oll  r est r ict io n 
for  SLT  s tat i ons.
2 . Ena ble  LCR  and f orce  LCR on  SLT  st at io ns. 
When the  LCR database  is set  up,  the 3-digit  table allows entry  of the 
numbe r  of d igi ts  t o e xpect .  Whe n a  SLT  di al s t he  app rop ri at e n umber  of  
di git s,  LCR  re le ase s  the  D TMF r e ce i ver  a nd t hen  be  av ail ab le  for  anot he r 
SLT call.
LCR Versus Toll Restriction
LCR  is  not an  alternative to toll restriction nor is toll restriction an 
al te rna te  t o LC R. T hey  wor k be st  whe n pr ogr amme d t oge th er . T oll  
re st ri c t ion spe c ifi es  st at i on di al ing  pr iv il ege s, and LCR  prov ide s c all  
ro ut i ng t o  ap pr o pri at e  li ne s.
LCR  ca n e nhance  toll res triction by  provid ing  Store a nd F orwa rd 
ope rat i on t o ana ly ze  di gi ts  be ing  di ale d b efor e  a t r unk i s  sei z ed.  Th is 
pr eve nt s use rs  fr om by- pas sin g tol l  re st ri cti on by  tak ing a dva nta ge of t he  
time required for  a central office line to provide  dial  tone.  LCR is 
recommended when toll restriction is enabled.