Vodavi Triad 1/2/3 System Programming Manual

							4- 8 Page  A I ntr o ducti o n
†If Privacy is disabled, up to eight other stations  may join in on  an 
exi st in g c onver sa ti on.
Pr i vacy is  en abl ed for al l st ati ons  in  de faul t.
Sys te m Spe ed D ial  Acc ess
Pro g ram mi ng  S te ps
1 . Pr es s t he  SP E ED  fl exi ble  b utt on ( FLASH  50, P ag e A, B utton  #6). T he 
following message displays:
2. Enter a 0 or 1 on the dial pad to enable/disable this feature.
[0] =  Disab le d
[1] =  Ena ble d
3. Press HOLD to save the entry. A confirmation  tone is  heard.
Des crip ti on
Stations can  be individually allowed or denied the  ability to use system 
spe ed  di al  (1 00–999)  numbe rs  wi th  exp ande d me mor y. (System speed 
numb er s 060 -0 99 a r e no t  moni to red  b y  to ll  rest ri c ti on.) Stations cannot  be 
pr eve nt ed  from  usi ng  st ati on s pe ed  dia l.  By de fau lt , S yst em  Sp ee d 
Di al ing is  ena bl ed at  al l st at ions .
Tabl e 4 -1 : S ta ti on Pri vac y Fl ag
Station Attempting to 
Ac ce ss CO  LineCO  Line  in Use  by Another Station
Pri vac y Enabl ed Pri va cy Di sa ble d
Pr ivacy Enabled Pr ivat e
(No Cut -through)Pr iv at e
(No Cut -through)
Pr iv a cy  D isa bl ed Pr iv at e
(No Cut -through)Pr ivacy Released
(Cut -thr ou gh  All owed)
SY STE M  S PE ED 0 -1  
EN AB LED
Whe n up gradi ng software  from F P2 t o FP3, al l pre vi ously p rogra mmed 
sp ee d dia l butto ns  will  b e los t. 
						

							Page A  Introduction 4-9
Li ne  Qu eu in g
Pro g ram mi ng  S te ps
1. Press the QUEUING flexible button (FLASH 50, Pag e  A, Bu tton  #7). 
The following  message displays:
2. Enter a 0 or 1 on the dial pad to enable/disable this feature.
[0] =  Disab le d
[1] =  Ena ble d
3. Press HOLD to save the entry. A confirmation  tone is  heard.
Des crip ti on
Stations  can  be  allowe d or d enied  th e a bility  to  manua lly qu eue  for a 
busy  group  of C O l ine s.  Eve n whe n di sab le d, s tat i ons ha ve  auto mat ic LC R 
queuing  privileges.  By default, CO Line Queuing is  enabled at  all stations.
Preferred Line Answer
Pro g ram mi ng  S te ps
1 . Pr es s t he  P R EF  LI NE  AN SWE R  fl exi bl e  butt on (FLASH 50,  Page A, 
Bu tton  #8).  The  fo ll owing  mes sag e d is pla ys:
2. Enter a 0 or 1 on the dial pad to enable/disable this feature.
[0] =  Disab le d
[1] =  Ena ble d
3. Press HOLD to save the entry. A confirmation  tone is  heard.
Des crip ti on
St at ions  c an  be  gi ven  th e a bil i ty  to  answ er  a  c all  b y si mpl y g oing 
off- hook. By  default,  Preferred  Line  Ans wer is  enab led on  all s ta tions.
LINE  QUEUING 0- 1
EN AB LE D
PREF  LINE  ANSWER 0-1
EN AB LE D 
						

							4-10 Page  A I ntro ductio n
Of f- Ho ok  Voi ce  Over  (O HVO )
Pro g ram mi ng  S te ps
1 . Pr es s t he  O HVO  fl exi ble  b utt on ( FLASH  50, P ag e A, B utton  #9). T he 
following message displays:
2. Enter a 0 or 1 on the dial pad to enable/disable this feature.
[0] =  Disab le d
[1] =  Ena ble d
3. Press HOLD to save the entry. A confirmation  tone is  heard.
Des crip ti on
When enabled, the Off-Hook Voice Over feature allows a digital station to 
receive OHVO  while on a call. A station can  be  denied the  ability to 
receive OHVO calls by disabling this feature. By default, Off-Hook Voice 
Over is disabled  for  all stations. The station must be in H or P  mode to 
ena ble  t hi s fe at ur e.
Call Forwardi ng
Pro g ram mi ng  S te ps
1 . Pr es s t he  CA LL  FO R WAR D  fl exi bl e b utt on ( FLA SH 50,  Pag e A, 
Bu tton #10).  Th e f oll owing  me ssa ge  dis pl ays:
2. Enter a 0 or 1 on the dial pad to enable/disable this feature.
[0] =  Disab le d
[1] =  Ena ble d
3. Press HOLD to save the entry. A confirmation  tone is  heard.
Des crip ti on
Stations  can  be  allowe d or d enied  th e a bility  to  forward incomin g CO 
calls,  intercom  calls , or tra nsferred outside  lines  to an other  station  or 
gro up. By  de faul t,  Ca ll  For war di ng i s  ena ble d a t  all  s ta ti ons.
OFF  HOOK  VOIC E  O VE R 0-1
DISA BLE D
CAL L   F ORWARD 0- 1
EN AB LE D 
						

							Page A  Introduction 4-11
Fo rce d Leas t  Cos t Ro uti ng  (LCR)
Pro g ram mi ng  S te ps
1. Pres s the FORCED LCR  flexible bu tton ( FLASH 50, Pag e A, 
Bu tton #11).  Th e f oll owing  me ssa ge  dis pl ays:
2. Enter a 0 or 1 on the dial pad to enable/disable this feature.
[0] =  Disab le d
[1] =  Ena ble d
3. Press HOLD to save the entry. A confirmation  tone is  heard.
Des crip ti on
St at ions  ma y be  for ced  t o pl ace  out going  CO  cal ls  by  use  of  LCR  (dia l  [9])  
to  access an outside  line. This lets the system administrator  control 
dialing  patterns and lines  used for outgoing CO calls.  This  can be 
ena ble d/di sab le d on  a p er -st at io n ba sis  for  a ddi ti onal  fl exi bi li t y and  
control. Forced LCR is optional (disabled)  for  all stations, and eliminates 
access to all other line groups.
ACD Supervisor Monitor with B arge-In
Pro g ram mi ng  S te ps
1. Press the SUPV BARGE-IN  flexible button ( FLASH 50, Pag e  A, 
Bu tton #12).  Th e f oll owing  me ssa ge  dis pl ays:
2. Enter a 0 or 1 on the dial pad to enable/disable this feature.
[0] =  Disab le d
[1] =  Ena ble d
FOR CE  LCR 0- 1
DISA BLE D
ACD  SUPV  BARGE  IN 0-1
DISA BLE D 
						

							4-12 Page  A I ntro ductio n
3. Press HOLD to save the entry. A confirmation  tone is  heard.
Des crip ti on
Thi s f e atu re  i s a va ila ble  wi th o pti on al s of tw are . T he  AC D S u pe rvi so r  M o ni to r 
wit h Ba rge -I n fe at ure  pr ovi des  a me ans  for  an A CD  Sup er vi sor  to m onit or  
an a gen t’s  call  in  progress  and  coach s ales  techniques  or customer 
relations  skills. When used, a  supervisor may intrude into an  agent’s ca ll  
in  a l i st en-o nly  mode  or  in  a t r ue  c onfer en ce  mod e.  P ri or  to  bar ge -in , a 
supe r vis or  must  l og i nt o t he a gen t’s  gr oup usi ng the supe rv is or log- in 
code  57 6 XXX.  Th is  fea tur e  is  av ail ab le  wi th  or w it hout  a wa rni ng  tone . By 
def au l t,  th e S u pe rvi so r  M o ni t o r w it h B ar ge -I n fe at u re  i s d is abl ed.
Exe cuti ve O ver ri de Blo cki ng
Pro g ram mi ng  S te ps
1 . Pr es s t he E XEC UTI VE O VER R I DE BLO CKI NG fl exi bl e but ton  ( FLA SH 50, 
Page A, B ut to n # 13). The following message displays:
2. Enter a 0 or 1 on the dial pad to enable/disable this feature.
[0] =  Disab le d
[1] =  Ena ble d
3. Press HOLD to save the entry. A confirmation  tone is  heard.
Th e use o f S upe rv isor Monit or with  B arge -In  i s li mite d by  fe der al 
law  and  may  a ls o b e  limi ted  or  pr ohi bite d  by  s tate  or  lo cal  law , s o 
che ck th e re le van t laws  in y our are a be fore  e mpl oyin g the s e 
fe a t u r es .
A c han ge  in v olu me m ay o ccur  on t he  CO  li ne  or i nte rcom c all  after  
the barge-in  occurs.
Executive Override is a system feature and, therefore, takes precedence 
ov er th is fe atu re. I f S upe rv isor Monit or with  B arge -In  i s use d prop erl y, 
E xe cuti ve  O v err ide  MUS T  be di s able d. O the rwis e,  th e ba rge -in is  
pe rforme d with  the MUTE butto n OFF.
EXEC  OVERRIDE  BLOCK 0-1
DISA BLE D 
						

							Page A  Introduction 4-13
Des crip ti on
The E xecutiv e Override  Blocking f eature a llows  or  dis allows  override  of 
an extension. This  prevents a user  with override capability from 
overriding a station. By default, Executive Override Blocking is disabled at 
al l st ati ons.
CO  Li ne  Ringing O ptio ns
Pro g ram mi ng  S te ps
1 . Pr es s t he  R I NGI NG O P TI ONS  fl ex ibl e  but ton (FLASH  50, Page A, 
Bu tton  #14).  Th e f oll owing  me ssa ge  dis pl ays:
2. Enter a 0 or 1 on the dial pad to enable/disable this feature.
[0] =  Remi nde r  Ring
[1] =  Mute d Ring
3. Press HOLD to save the entry. A confirmation  tone is  heard.
Des crip ti on
Whe n a  CO  cal l  ri ngs  at  a b usy  st ati on,  the  cal l  r ings  at  t he  st at ion  usi ng a 
mut ed ri ng s ign al.  Th is opt ion le ts  a use r re cei ve a r e mind er  r ing at  t hei r 
station,  instead  of  a mute d ring.  In ad dition, a  Reminde r  Ring  Time r h as 
also been added to the system to provide the reminder ring every time 
the  timer e xpire s,  for  as  long  as  th e incoming C O  line  has  not be en 
disconnected. By default, Muted Ringing is  allowed at all stations.
The  E xe cutiv e  O ve rrid e B lock in g fea ture  al so  bl ock s  an  AC D  Sup erv isor 
Moni tor with  Barge -In .
CO  RING  OPTI ONS 0-1
MUTED  RING 
						

							4-14 Page  A I ntro ductio n
Na m e /  Nu m b er  D isp la y A t  I dle
Pro g ram mi ng  S te ps
1 . Pr es s t he  NA M E/ NUM BE R  DI SP LAY  fl exi bl e  but ton (FLASH 50, 
Page A, But to n # 15). The following message displays:
2. Enter a 0 or 1 on the dial pad to enable/disable this feature.
[0] =  Exte nsi on Numb er
[1] =  Name
3. Press HOLD to save the entry. A confirmation  tone is  heard.
Des crip ti on
The  Na me/ Num ber  D isp la y fe at ure  di sp lay s t he  st anda rd  id le  LC D 
showi ng the  pr ogr amme d 7-di gi t  name  an d stati on numb er  togethe r. 
This option is progra mmab le on a  per station bas is,  however, th e f eature 
must  b e e nab le d/ dis abl ed  in  admi n p rogr am ming .
If a station has this feature enabled but has not programmed a name, the 
name portion  of the  LCD is blank. The  idle  display  priority is  UCD/ACD, 
Hunt , S tat i on/Name , or  St at i on. By d efa ult , t he  Name  di spl ays  on t he  LCD.
Za p Ton e
Pro g ram mi ng  S te ps
1 . Pr es s t he  ZAP  T ONE  fl exi bl e b utt on (FLASH 50 , P ag e A, Bu tton  #16). 
The following  message displays:
2. Enter a 0  or  1on the dial pad to enable/disable this feature.
[0] =  Disab le  fe ature
[1] =  Ena ble  fe ature
3. Press HOLD to save the entry. A confirmation  tone is  heard.
NAME  AT  IDLE  LC D 0-1
NAME
ACD   Z AP   TON E 0- 1
DISA BLE D 
						

							Page A  Introduction 4-15
Des crip ti on
The Zap Tone feature enables ACD agents in the headset mode, to have 
AC D c a ll s co n nec t ed to  th em a u to mat ic al l y. T he fea tu r e  re mo ve s the  
requirement for  the agent to press  the ON/OFF button to answer  ACD 
c al ls.  A CD  c al ls  ar e  co nnec t ed  when  t he a gen t i s  logg ed  int o a ny gr oup 
and is  ava il abl e . By def ault , thi s fea tur e is  di sab le d.
CO  Loo p Po ol
Pro g ram mi ng  S te ps
1. Press the CO LOOP POOL  flexible button (FL ASH  50, Page A, 
Bu tton #17).  Th e f oll owing  me ssa ge  dis pl ays:
2. Enter a 0 or 1 on the dial pad to enable/disable this feature.
[0] =  Disab le
[1] =  Ena ble
3. Press HOLD to save the entry. A confirmation  tone is  heard.
Des crip ti on
The C O L oop Pool feature enables  the  station  user to p rogram  CO Line,  
Loop,  and  Pool  Keys  using f lexib le button programming.  By default, this 
feature is enabled.
Administration Access
Pro g ram mi ng  S te ps
1. Press the ADMIN ACCESS  flexible button (FLASH  50, Page A , 
Bu tton #18).  Th e f oll owing  me ssa ge  dis pl ays:
CO  LOOP  POO L  F LEX 0-1
EN AB LE D
AD MIN  ACCES S 0- 1
DISA BLE D 
						

							4-16 Page  B I ntro ductio n
2. Enter a 0 or 1 on the dial pad to enable/disable this feature.
[0] =  Disab le
[1] =  Ena ble
3. Press HOLD to save the entry. A confirmation  tone is  heard.
Des crip ti on
The  A dmi nis tr at i on A ccess  fe at ure  a ll ows a  st at i on t o acce ss  Dat ab ase  
Ad min ist r at ion.  Ea ch st at ion  can  be  ena ble d/ di sabl e d for  s yst em 
pr ogra mmi ng. By  de faul t,  fe at ure  i s di sa bl ed.
Page B Introduction
Pro g ram mi ng  S te ps
If the system is in the  programming mode,  continue using the program 
codes. If  starting to program  here, enter  the programming mode.
1. Press FLASH and  di al  [50 ].  Fle xib le  but t on #2 4  (Ne w R a nge)  is  l it  a nd 
the  f oll owing  me ssa ge  dis pla ys:
2 . Ent er  t he  ra nge  of s tat i on numb er s t o b e  progr amm ed.  If  onl y one  
s ta ti on i s  bei ng p rogr amm ed,  ent er  t hat  numb er  t wic e,  e. g., [ 10 01 0 0].
3. Press HOLD to save the entry. A confirmation  tone is  heard  and the 
d is play  upd ate s.  Fle xi ble  bu tt on # 19  (P age  A ) i s  li t.  
Sta tion 100 alwa ys has prog rammin g acc ess regar dless of thi s set ting .
STAT ION  AT TRIBUT ES
SEL ECT  A  STATION   RA N GE
I f H OL D is pre sse d with out e nte ring  a  sta tion  r ange , all  stat ions 
(100-171 or 100-351) are selected. 
						

							Page B Introduction 4-17
4 . Pr es s b utt on # 2 0.  The  di spl ay  updat e s t o r efl ec t cur r ent  
p rogr ammi ng for Pa ge B.
XX X  =  S ta t i o n  R a ng e   (T ri a d  1 / 2=100 - 171, T riad  3=100-351)
Des crip ti on
Range programming enables the programmer  to  change a  specific 
parameter or a few  parameters for a range of stations, leaving  intact the 
remaining data fields  not  requiring changes. Those data fields  continue 
to  operate with  the previously programmed data. 
Whe n pr ogr ammi ng t he  P age  B f eat ur es , t he  fl exi ble  b utt ons  ar e 
mapp ed as fol lows :
XXX - XXX  PA GE   B
EN TE R  B U TTON   N UM BE R
STATIO N
IDD AY CLASS OF
SERV ICENIGHT
CLASS O F SER VICESP E A K E R P H O N E
=1Q=2W=3E=4R
GR OUP
PIC KUPPAGING
ZONESCO LINE G ROU P
ACCESS
=5T=6Y=7U=8I
LC R  C LA S S
OF SERVICEOFF-H OOK
PREFERENCEBUTTO N
ASSIGNKEY
SET MO DE
=9O=10 P=11 A=12 S
VMID
TRANSLATIONDI SPL A Y
BUTTO NS
=13 D=14 F=15 G=16 H
CKTUPAGE
APAGE
B
=17 J=18 K=19 L=20 ;
PAGE
CNEX T
(FWD)NEX T
BA C K)NEW
RANGE
=21 Z=22 X=23 C=24 V