Vodavi Triad 1/2/3 System Programming Manual

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							1
Customer Database
Programming
This manual provides the  information necessary to program the
ST A RPLU S Triad 1/2/3 System.  The described features are based  on
the c urrent software release. If any of these features do not  work  on
your system, call your sales representative regarding upgrading your
sy s t e m . 
						

							Introduction1-3
Introduction
The  STA RPLUS Tr ia d  1/ 2/ 3 Te le phone  Sy stem is pr ogra mmed  to me et 
ea ch  cust ome r’s  i ndi vid ual  nee ds.  A ll  p rogr amm ing  is  done  at  a ny 
24 -But t on E xec ut iv e T el ep hone as the  p rogr amm ing st at ion or thr ough 
an ASCII  terminal or PC. The digital  display  model is  required for 
pr ogra mmi ng.
When the  pro gramming mode is entered, the  digital telephone  being 
used no  longer operates as a telephone  but  as  a programming  station 
wit h a ll  of th e b utt ons re de fine d. The  ke ys on t he dia l pad ar e us ed  to  
ent er  dat a f ie lds  (Progr am C odes ) ass ocia te d wi th s yst em,  st at ion, a nd CO  
li ne f eat ur es  as we ll  as s pe ci fi c dat a t hat  re qui re s a num er ic e ntr y. F le xib le  
buttons  toggle o n or off  fea tures , or enab le en try of  specif ic d ata fields . 
LED s a nd t he  LCD  di spl ay  pr ovid e  a vi sua l  indi cat ion  of e nt er ed  dat a  and 
the i r v al u e.
Programming  is also  performed using an ASCII terminal, or a computer 
capa ble  of  emul at i ng an  ASCI I  t er mina l.  Th is  for m of  pro gra mmin g i s 
done lo cally (o n-site)  by connecting  the terminal directly to the RS-232C 
connector on th e Mas ter Proces sor Board (MPB) or is p erformed  remotely 
(off- site ) through the  use  of  the  On Board  2400 b aud  modem  (Tr iad 3) or 
the optional 2400 baud modem  (Tri ad 1 /2). T he  me thod  and  steps  to 
program the  system via  a PC are  identical to those used  when 
progra mming from a  digital k ey  set.  A  button  to  key board ma pping is 
provided (refer to Fi g ur e 1- 2: P ro g ra mming  Bu t to n Ma p pi ng) to he lp 
min imi z e f ami li ar iz at ion  and  tr ai ni ng t im e.
The system  must be initialized to load default data into  memory at  the 
time of  installation. If this pre-programming is acceptable  to  the 
customer,  initialization is all that is needed. Refer to Table 1-1: Feature 
Default Values for  a listing of all  the default values. 
When features  are programmed,  tones  are provided to determine  if  a 
correct or incorrect entry  has been  made. A solid one second  tone 
indicates the data was accepted. An interrupted tone means an error was 
made .  When  th is  occurs , r e- ent e r t he  dat a  and  inf orma ti on.
Unt il  ne w da ta  is  e nte re d a nd a cc e pt ed,  t he  syst e m c ont inue s  to  oper at e 
under  defa ult or p revio usly  en tered v alu es. 
						

							1-4I ntr o ducti o n
The  sy st em  dat aba se  is  upd ate d  on a  re al -t ime  ba si s a s ne w da ta  i s 
entered, by pressing the Hold button. The system continues to operate 
with the current  database and is updated  with any newly entered or 
c hange d d ata  wi tho u t  int er r u pti o n t o  t e le pho ne  o pe ra ti o n o r  c a ll  
pr ocess ing  in  pr ogre ss . Ho weve r,  i f for  e xamp le  a  st at ion’s a tt ri but es  ar e 
changed wh ile tha t s ta tion is  off- hook on  an a ctive call,  th e newly 
entered da ta  does not take effect  until th e s ta tion g oes  on-hook  or 
be com es id le .
Whe n usi ng a  PC  to  prog ra m th e sy st em,  the  fol lowi ng c ha rt  pr es ent s t he  
data terminal characters that are equivalent to the key set buttons.
F i g u re  1- 1 :  D a t a  Te rm i n a l  Pr o g r a m C o d e s  C r os s R e f e r e n ce
Some  featu res must ha ve  m ore th an on e dat a fi el d prog ramme d for 
that fea ture  to work . Th is  inform ation  is  s tat ed in  the  i ns truc tion s.
adm>
REMOTE ADMIN KEY DEFINITION
Keyset   Term   Keyset   Term   Keyset   Term
---------------------------------------------
0        0      FLEX 1   Q      FLEX 13   D
1        1      FLEX 2   W      FLEX 14   F
2        2      FLEX 3   E      FLEX 15   G
3        3      FLEX 4   R      FLEX 16   H
4        4      FLEX 5   T      FLEX 17   J
5        5      FLEX 6   Y      FLEX 18   K
6        6      FLEX 7   U      FLEX 19   L
7        7      FLEX 8   I      FLEX 20   :
8        8      FLEX 9   O      FLEX 21   Z
9        9      FLEX 10  P      FLEX 22   X
*        *      FLEX 11  A      FLEX 23   C
#        #      FLEX 12  S      FLEX 24   V
TRANS    B      MUTE     N      ON-OFF    M
FLASH    ‘      HOLD     CR
adm>
; 
						

							Introduction1-5
Figure 1-2: Programming Button Mapping
F LEX  5 F L EX  6 F LEX  7 F L EX  8
F L EX  9 F LEX  1 0 F L EX  1 1 F LEX  1 2
FL EX 1 3
FL EX 14 FLE X 15F LEX  1 6
FLE X 17 FL EX 1 8 FLEX  19 FL EX 2 0
FLE X 2 1 F LEX  2 2 F L EX  2 3 F LEX  2 4
TYUI
OP AS
DF
GH
J
KL;
Z
XCV
F LEX  1 F L EX  2 F LEX  3
FL EX 4
Q
WER 
						

							1-6I ntr o ducti o n
Tabl e 1 -1:  Feat ure Def aul t Val ues
Fea turesPage 
#Progra m 
CodeFlex
ButtonDefault Value
SYSTEM PARAMETERS  PROG RAMMI NG
SYSTEM TI MERS2-3FLASH 01
Sy stem  Ho ld  Rec a ll Ti mer 2-4 1 60 sec
Exclusive Hold Recall Timer
2-5 2 1 80 sec
Atten da n t Rec a ll  Timer 
2-6 31 min
Tra n sfer  Rec a ll Ti mer 
2-6 4 45 sec
Preset For ward Tim er 
2-7 5 10 sec
Call  Fo rw ard  No /An swer Ti mer
2-8 6 15 sec
Pau se Tim er 
2-8 72 sec
Ca ll  Pa rk  Rec a ll Ti mer
2-9 8 1 80 sec
Co nference/ DI SA Tim er
2-9 9 10 mi n
Pag in g Time-Ou t Tim er
2-10 10 15 sec
CO R ing  Detec t Tim er
2-11 11 3 =300 ms
SLT DTMF Rec eiver Ti mer
2-12 12 20 sec
Messag e Wa it  Remi nd er Ton e
2-12 13 000=Disabled
SLT Hook  Fl ash Tim er
2-13 14 1 0=1 sec
SLT Hook  Fl ash Debounce  Timer
2-14 15 03 0=300 ms
SMD R  Ca ll  Qua l ific at io n Ti mer
2-15 16 30 sec
Au to ma tic  C a ll B a ck  Tim er
2-15 17 03 sec
Remi nd er R in g Ti mer
2-16 18 00 sec
Int er-D ig it Ti me-Ou t
2-17 20 5 sec
ADDITION AL SYSTEM TIMER S
2-17FLASH 02
Rep eat  Red ia l T imer2-19 1 60 sec
Atten da n t D isp la y  Timer
2-19 2 01 sec
Ca ll  Co v e r a ge  R in g T i me r
2-20 35 sec
Mod em An swer Ti mer
2-214 25 sec
Pul se  Di al  In ter-D ig it  Timer
2-21 5 300 m s
* Feature s  available  with  Opti onal S oftware 
						

							Introduction1-7
DTMF On/Off Tim e Oper at ion2-22 6 1 =100ms
SYSTEM FEATURES 1 P ROGR AMMING
2-22FLASH 05
Atten dan t Overri de2-241Disabled
Ho ld Preference
2-24 2System
Ex ter nal Nig h t R ing
2-25 3Disabled
Executi ve Overr ide Warning To ne
2-26 4Enabled
Pag e Warn in g Ton e
2-27 5Enabled
Ba ck g rou nd  Mu sic
2-27 6Enabled
Least Cost  Rout ing (LCR)
2-28 7Disabled
Ac c o u n t  C o d e s  – For ced
2-28 8Disabled
Gro up  L isten in g
2-29 9Disabled
Id le Sp eak er  Mod e
2-30 10 Di sabled
Ca ll  Co s t D is p la y  Fe a t ur e
2-30 11 Di sabled
Music -On-H ol d
2-31 12 Enabled
Ca ll  Qua li fier Ton e
2-32 13 Di sabled
SYSTEM FEATURES 2 P ROGR AMMING
2-32FLASH 06
Barg e In  Warn  Ton e2-34 1Enabled
CO  R ing  To ne s
2-35 2Enabled
Verifi ed Ac co un t Codes
2-35 3Disabled
Ca ll  Fo r w a r d  Di sp l ay
2-36 4Enabled
Ex t e r na l  Da y  R i ng
2-37 5Disabled
Over flow Stati on Forw ar d
2-37 6Disabled
Di re ct  Tra n s f e r M o de
2-38 7Enabled
St at i o n I D L o ck
2-39 8Disabled
LC R C a ll P rog ress
2-40 9Enabled
On e-To uc h R eco rd ing  Warn  To ne
2-4010 Enabled
Rin gb a ck  o n Tra nsfer
2-4111 Di sabled Tabl e 1 -1:  Feat ure Def aul t Val ues
Fea turesPage 
#Progra m 
CodeFlex
ButtonDefault Value
* Feature s  available  with  Opti onal S oftware 
						

							1-8I ntr o ducti o n
AC D  A g e n t   R e c a l l2-4212 Di sabled
911 Feat ure
2-4213 Di sabled
Enhanced 911
2-4314 Di sabled
VMI D Sta t ion  N umb ers
2-4415 STA Numbers = VMID
FLASH RATES (Program mabl e)
2-44FLASH 07
Incoming CO Line  Ringing2-461 Red  480  ip m flu tter
Inc om in g I nter co m Ri ng in g
2-462 Red  120  ip m flu tter
Ca ll  Fo r w a r d  But ton
2-473 R ed St eady On
Message Wait /VM Bu tto n
2-484 R ed St eady On
Message CallB ack – DSS/BLF
2-485 Red  120  ip m flu tter
Do  No t D is t urb  – DSS/B LF
2-496 R ed  60 ip m D b l W in k
Au t o  C al l B ac k – DSS/BLF
2-507 Red  120  ip m fla sh
UC D Av a ila b le/ Un av a il ab le – DSS/BLF
2-508 R ed  60 ip m D b l W in k
Tr a n s fe r  CO  R i n gi ng
2-519 Red  120  ip m fla sh
Reca l l C O  Rin g ing
2-5210 Red 480  ipm flu tter
Queued CO Ri nging
2-5211 G reen  480 i pm  flu tter
Exclusive Hold
2-5312 G reen  120 i pm  flash
Sy s t e m  Ho l d
2-5413 R ed  60 ip m D b l W in k
In- Use H old  ( I-H ol d)
2-5414 Gr een 60  ipm flash
Ca mp -On  Bu tto n
2-5515 Red 120  ipm flash
Ca ll  Ba c k B ut ton
2-5616 Red 120  ipm flash
Li ne Queue B ut ton
2-5617 Red 480  ipm flu tter
Do  No t D ist urb  B utt on
2-5718 R ed St eady On
Intercom Hold Button
2-5819 Red 15 ipm  flash
SYSTEM PARAMETERS  PROG RAMMI NG
2-58FLASH 09
MOH Assignment s (Channels 3-8 )2-601-6 No ne
E9 11 Pow er Fai lur e Statio n
2-617None Tabl e 1 -1:  Feat ure Def aul t Val ues
Fea turesPage 
#Progra m 
CodeFlex
ButtonDefault Value
* Feature s  available  with  Opti onal S oftware 
						

							Introduction1-9
AT TENDANT STATION ASSIGNMENT2-62FLASH 10STA 100
SYSTEM TI ME AND DATE
2-62FLASH 11 1 MMM/DD/Y Y, 
12-ho ur  di spl ay
PB X  DI A L IN G C O DE S
2-64FLASH 12 -- None
EXECUTIVE/SECRETAR Y PAIRS
2-65FLASH 13 1-4 No ne
ON-BOARD RELAY PROGRAMMING
2-66FLASH 14 1-6 No ne
B AUD RATE ASSI GNMENTS
2-67FLASH 15
Por t #1 (On- Bo ar d R S-232C)2-671 9600 B aud
Por t #2 (On- Bo ar d B aud Modem)
2-682 2400 B aud
Por t #3 (SIU 2 Mo du le R S-232)
2-673 9600 B aud
Por t #4 (SIU 2 Mo du le R S-232)
2-674 9600 B aud
N ETWO R KI NG  TABL ES
2-68FLASH 16
Tr u nk  G r ou p2-68100
St at io n R a ng e  ( F RO M )
2-682 1000
St at io n R a ng e  ( T O )
2-683 9999
IP Address
2-684
Pag e U p
2-6822 No ne
Pag e D ow n
2-6823 No ne
System  Number
2-6824 No ne
ACCESS CODES
2-70FLASH 20
DI SA  Acc ess Co de2-711 100
Database Adm in  Passw ord
2-722 3226
STATI ON MESSAGE DETA IL RECOR DI NG
2-72FLASH 21
SMD R  Ena b le/D isa b le2-731No
Lo ng  Di sta nc e/Al l C a lls
2-732Long Distance
Charact er Print  Assignment
2-74380
Ba ud  R at e Di spl ay
2-744 9600
SMDR  Por t Assig n ment s
2-755Port #1 Tabl e 1 -1:  Feat ure Def aul t Val ues
Fea turesPage 
#Progra m 
CodeFlex
ButtonDefault Value
* Feature s  available  with  Opti onal S oftware