Vodavi Triad 1/2/3 System Programming Manual

							2-36 Sys tem  Feat ures 2  Prog ra mming
Des crip ti on
The Verified  Account Code/Traveling Class of Service (COS) feature 
provides tracking of specific calls by entering a verified, variable length 
(up  to  12-digits ) identifier. Each account cod e ca n be as signed  a  day  and 
night Class-of-Service for determining the dialing privileges allowed by 
tha t  account code. This  lets u sers  override a  restricted  station.  If the 
dialed a ccount  code  matches  the  Verif ied Account code ta ble,  an 
intercom  dial tone is returned, otherwise an error  tone is returned. SMDR 
must be enabled for the account code to print  as  part  of the  SMDR 
re c o rd . Tr ia d  1/ 2/ 3  allows  up to 250  12-d igit  account codes p rogramm ed 
in  at  FL AS H 3 1.  By d efa ult ,  the  Ve ri fi ed  Account  C ode s fe at ure  i s  dis abl ed.
Call Forward  Di sp lay
Pro g ram mi ng  S te ps
1 . Pr es s t he  CA LL  FW D DI S PL AY  STAT US  fle x b utt on ( FLASH 06, 
Bu tton #4).  Th e f oll owing  me ssa ge  dis pla ys:
2 . Ent er  a  0 or 1 on t he di al pad to ena ble /dis abl e Cal l For war d Di sp lay.
[0] =  Disab le d
[1] =  Ena ble d
3. Press HOLD to save the entry. A confirmation  tone is  heard.
Des crip ti on
Whe n c al l  for war ding  is  i nvoke d,  the  LC D d isp la y nor mal ly  in dic a te s t he  
call forwarding  mode  at all times.
This  feature  is enabled/disabled in administrative programming on a 
system-wide basis. By default,  Call Forward Display  is enabled.
CAL L  F WD  DIS PLAY 0- 1
EN AB LE D 
						

							Syst em Feat ures  2  Programm ing 2 -37
Exte rnal Day Ri ng
Pro g ram mi ng  S te ps
1 . Pr es s t he  EX T  DAY R IN GIN G fl ex  but ton (FLASH 0 6,  Bu tton  #5). The 
following message displays:
2. Enter a 0 or 1 on the dial pad to enable/disable External Day Ring.
[0] =  Disab le d
[1] =  Ena ble d
3. Press HOLD to save the entry. A confirmation  tone is  heard.
Des crip ti on
The  sy st em  can b e p rogr amm ed  so C O  li nes  mar ke d fo r U DA  pr ovi des  
ringing out of the external page  ports  when the system is in the  Day 
Mode. By default, External Day Ringing is disabled.
Overflow Station Forward
Pro g ram mi ng  S te ps
1 . Pr es s t he  A CD/ UC D O VERF LO W S TA   FWD  fl ex b utt on ( FLA SH 06, 
Bu tton  #6).  Th e f oll owing  me ssa ge  dis pla ys:
2 . Ent er  a  0  or 1  on  the  di al  pa d t o en abl e/di sab le  t he us e  of t his  fe at ure.
[0] =  Disab le d
[1] =  Ena ble d
3. Press HOLD to save the entry. A confirmation  tone is  heard.
EXTERNAL  DAY  RING 0-1
DISA BLE D
OVERFLOW    S TA    FW D 0-1
DISA BLE D 
						

							2-38 Sys tem  Feat ures 2  Prog ra mming
Des crip ti on
The  O ver fl ow St at io n For war d fe at ure  al low s A CD/UC D cal l s r eachi ng t he  
AC D/UCD  Overflow S ta tion to call forward to a nothe r station.  T his  
enha nc eme nt  is  al lowe d or  deni ed  on a s yst em- wid e ba si s. O nc e e nabl e d 
in pr ogra mmin g:
†An  AC D/ UCD  O ver f low s ta ti on c a n Busy/ No- A nswer  f or ward  to  Vo ic e 
Mail G roups , ACD/UC D Groups,  Hunt Groups  and  stations .
†If  t he  ACD / UCD  Ov er fl ow s tat i on i s b usy o r d oes  not  ans wer  be for e 
the  no - ans wer  c al l  ti me r e xpi re s,  the  A CD/ UC D c a ll  fo r wa rds  to  th e 
destination.
By default, this feature is  disabled.
Direct Transfer Mode
Pro g ram mi ng  S te ps
1 . Pr es s t he  DI R EC T T R A NSF ER  fl ex  but ton  (FLASH  06, Button  #7). T he 
following message displays:
2. Enter a 0 or 1 on the dial pad to enable/disable this feature.
[0] =  Disab le d
[1] =  Ena ble d
3. Press HOLD to save the entry. A confirmation  tone is  heard.
Des crip ti on
Whe n ena ble d, s upe rvi se d t ra nsfe rs  (scr ee ned t r ansf er s) t o st at ion s in  the  
hands et mod e con nect calls  dire ctly  to  the  ha ndse t.  The  s ta tion us er 
must ha ve  a d irect ap pea ra nce  of that CO lin e or a  Loop  button . T his  
feature is programmed on a system-wide  basis. By  default,  the Direct 
Tr ans fer  Mode  i s e nabl e d.
DIRECT  XFE R 0-1
EN AB LE D 
						

							Syst em Feat ures  2  Programm ing 2 -39
Stati on  ID  Lo ck
Pro g ram mi ng  S te ps
1. Press the STATION ID LOCK flex button (FLASH  06, Button  #8). T he 
following message displays:
2 . Ent er  a  0  or 1  on  the  di al  pa d t o en abl e/di sab le  t he us e  of t his  fe at ure.
[0] =  Disab le d
[1] =  Ena ble d
3. Press HOLD to save the entry. A confirmation  tone is  heard.
Des crip ti on
The Station ID Lock feature enables the  installer/programmer to lock the 
station  ID of  all extensions on the system.  It also prevents the loss  of 
st at ion  pr ogra mmin g t hat  r es ult s w hen  a di ffe re nt  st at i on t ype  is  
pl ugged  i nto  a po rt  al r ead y de si gnat ed  as  anot her  s ta ti on t ype .  Thi s 
feature is programmed on a system-wide  basis. By  default,  the Station ID 
Loc k f eat ur e i s  di sabl ed .
The proper  procedure(s) for changing the  Station  ID with  the Station ID 
Lock f eat ur e e nab le d:
1 . Ent er  pr ogr ammi ng m ode  and  dis abl e  the  S ta ti on I D Lo ck  fe at ure.
2. Plug  the new device type into the jack. Set is automatically  identified.
3 . Ent er  pr ogr ammi ng m ode  and  dis abl e  the  S ta ti on I D Lo ck  fe at ure.
4. Enter  pr ogra mmi ng and p er for m S ta ti on ID pr ogra mmi ng (FL AS H 50,  
P age  B ,  B u tt o n # 1).  S et  i s a u to ma ti c al ly  ide nt ifi e d.
STAT ION   LOCK 0- 1
DISA BLE D 
						

							2-40 Sys tem  Feat ures 2  Prog ra mming
LCR  Ca l l Pr og r ess
Pro g ram mi ng  S te ps
1 . Pr es s t he  LCR C ALL PRO GRESS  fl ex  but ton (FLASH  06, Bu tton  #9). 
The following  message displays:
2 . Ent er  a  0  or 1  on  the  di al  pa d t o en abl e/di sab le  t he us e  of t his  fe at ure.
[0] =  Disab le d
[1] =  Ena ble d
3. Press HOLD to save the entry. A confirmation  tone is  heard.
Des crip ti on
The  LC R CA LL  PRO GRES S  Fea tur e  en abl es  th e i nst al le r  t o se le ct,  on a  
sys te m-wi de  ba sis , wh et her  us er s h ear  cal l  pr ogr ess  i ndi ca ti ons.  By 
def au l t,  th e L CR  C all  P r o gr ess  fe at u re  i s e nab le d.
One-Touch Recording Warning Tone
Pro g ram mi ng  S te ps
1 . Pr es s t he  O NE- TOUC H RC D WA RN IN G TO NE  fle x b utt on ( FLASH 06, 
Bu tton  #10). T he f oll owin g me ssa ge  dis pl ays:
2 . Ent er  a  0  or 1  on  the  di al  pa d t o en abl e/di sab le  t he us e  of t his  fe at ure.
[0] =  Disab le d
[1] =  Ena ble d
3. Press HOLD to save the entry. A confirmation  tone is  heard.
LCR  CA LL  PROGRE SS 0- 1
EN AB LE D
If this fea ture  is d isable d, a co nfirmat ion to ne i s gi ve n afte r the  l ast 
dig it is  dial ed.  T he  us er d oes  not h ear  t he li ne  b ei ng s eiz ed or  t he 
outp ulsin g of d igi ts to  th e C en tral Office .
RECORDO NG  WARN  TONE 0-1
EN AB LE D 
						

							Syst em Feat ures  2  Programm ing 2 -41
Des crip ti on
The  O ne- Touc h R e c ord ing  War ni ng T one f eat ur e l e ts  th e i nst al le r  ena ble /
di sabl e  th e O ne -Touch  Recor di ng Wa rni ng  Tone  on a  sy st em- wide  b asi s. 
By default, the Recording Warning  Tone is enabled.
Ringbac k on Transfer
Pro g ram mi ng  S te ps
1 . Pr es s t he  R I NGBAC K O N T R AN SFE R  fl ex  but ton (F LA SH 06 , 
Bu tton #11). T he f oll owin g me ssa ge  dis pl ays:
2 . Ent er  a  0  or 1  on  the  di al  pa d t o en abl e/di sab le  t he us e  of t his  fe at ure.
[0] =  Disab le d (Mus ic)
[1] =  Ena ble d ( Ringb ack Tone )
3. Press HOLD to save the entry. A confirmation  tone is  heard.
Des crip ti on
The  Ri ngback  on T ra nsfe r  fea tur e  pr ovi des  on a  sy st em- wide  b asi s m usi c 
on hol d or  r i ngback  ton e t o t he  CO  cal l er  whe n CO  ca ll s a re  t ra nsfe rr ed . 
Callers currently hea r music. By def ault, th e Ringba ck on Transf er feature 
is  di sab le d.
Us e  of  thi s  fe atur e wh en  the  O ne -To uch  Rec ordi ng W arn  Ton e  is  dis abl ed  
may  b e in terp ret ed as a v iola tion  o f fe der al, state , or loc al laws, an d an 
invasion of privacy. Check applicable laws in your area before recording 
calls using  this feature.
RINGBACK  ON  XFE R 0-1
DISA BLE D 
						

							2-42 Sys tem  Feat ures 2  Prog ra mming
ACD  A g en t  Re ca ll
Pro g ram mi ng  S te ps
1. Press ACD AGENT RECALL bu tton ( FLASH 06, Butto n #1 2). The  
following message displays:
2 . Ent er  a  0  or 1  on  the  di al  pa d t o en abl e/di sab le  t he us e  of t his  fe at ure.
[0] =  Disab le d
[1] =  Ena ble d
3. Press HOLD to save the entry. A confirmation  tone is  heard.
Des crip ti on
The ACD Agent Recall allows/disallows calls that have been  transferred 
from an  ACD  Agent to recall  the Agent.
91 1 Feature
Pro g ram mi ng  S te ps
1. Press the 911 FEATURE flex  button (FLASH 0 6,  Bu tton  #13). The 
following message displays:
2 . Ent er  a  0  or 1  on  the  di al  pa d t o en abl e/di sab le  t he us e  of t his  fe at ure.
[0] =  Disab le d
[1] =  Ena ble d
Des crip ti on
The 911 Feature  allows stations in the  system to dial 911 without using 
an a ccess  code. 911  calls  are p la ced on  911 ma rked lines.  If a ll lines a re 
busy, an existing call is dropped and the 911 call is placed.
Whe n fe at ure  is  en abl ed,  Tr unk Gr oup/ LC R A cce ss  Code  9  is  not  ava il abl e.
ACD   AG EN T  R ECAL L 0- 1
DISA BLE D
91 1  FE AT UR E 0- 1
DISA BLE D 
						

							Enhance d  911  (Proctor PBX-ANI-LINK Unit) 2 -43
Enhanced 911 (Proctor PBX-ANI-LINK Unit)
Pro g ram mi ng  S te ps
1. Press the ENHANCED 911 button ( FLASH 06, But ton  #14). The 
following message displays:
2 . Ent er  a  0  or 1  on  the  di al  pa d t o en abl e/di sab le  t he us e  of t his  fe at ure.
[0] =  Disab le d
[1] =  Ena ble d
Des crip ti on
The Enhanced 911 feature enables 911  integration with  the Proctor PBX-
ANI-LINK product. Lo op Start lines can be connected to the Proctor unit 
and  programmed to be 911 lines  (FLASH 40, PAGE A,  Button 15). When  a 
911 call  is made from  a station in the system,  the system  will send 
91 1 XXXX  (XXX X= St at ion #  th at  pla ced t he  91 1  ca ll ) i n DT MF  for mat  to t he  
Proctor. If the  station  number  is less than 4 digits,  a leading 0  will 
automatically be added. The  Proctor  unit then accesses  a call trunk  and 
se nds  the  information  in  th e p rope r format to the  911 Ce nter.
Conditions
†The 911 Feature (FLASH 06, bu tton 13) must also be enabled for the 
Proctor  Integration to  work.
†Onl y t he  l ine s c o nn ec t ed  to   the  P ro c to r  sh o u ld  have  t he 9 1 1  Ena ble  
programmed (FLASH 40, PAGE A,  Button 15).
†It  is  recommended to  have a  power failure procedure in place to 
ensure that 911 calls are always rou ted. Refer to FLASH 09, Button 7 
for  pr ogra mmi ng i nfor mat ion.
EN H AN CED 9 11 0- 1
DISA BLE D 
						

							2-44 VMI D  Sta tio n N umbers
VMID Statio n Numbers 
Pro g ram mi ng  S te ps
1. Press VMID STATION button (FLASH 0 6,  Bu tton  #15). The following 
message displays:
2. Press HOLD to save the entry. A confirmation  tone is  heard.
Des crip ti on
The VMID Station Numbers feature must  be  used after changi ng  st at ion 
numbe rs  wit h t he F le xi ble  Numb er ing f eat ur e.  Voic e  M ail  I D numbe r s wi ll  
be changed to m atch  current  station  numbers  once  HOL D is  press ed.  
(Elim ina te s ne ed  for technicia n to program  individual VMID  numbe rs .)
Programmable Flash Rates
Pro g ram mi ng  S te ps
If the system is in the  programming mode,  continue using the program 
codes. If  starting to program  here, enter  the programming mode. 
Pr es s FLASH and  di al  [07 ].  The following message displays:
Des crip ti on
Thi s  sect i on de scr ibe s  the  pr oced ure s a nd s te ps  nece ss ary  t o pr ogr am 
the Flash Rates in the Flash Rates Programming area. The  buttons on the 
digital telephone  are shown in the following  illustration:
VMID  SAME  AS STA  #
P RE SS H OLD
Th is  fe atu re s hou ld be  acco mplis he d afte r the  fl ex ible  numb ers  are  
assigned.  Implementing this feature could  cause the VM box numbers to 
be re-programmed.
SY ST EM  FLAS H  R ATES
EN TE R  B U TTON   N UM BE R 
						

							Program mable Flash  Rat es 2 -45
IN C
CO RINGINC
ICW RINGCALL FOR WAR D
BTNMSG WAIT/VM
BTN
=1Q=2W=3E=4R
MSG CBCK
D SS/B LFDND
DSS/BLFA U T O CB CK
DSS/BLFUC D UNAV L
D SS/B LF
=5T=6Y=7U=8I
TRAN SFER
CO RINGREC A L L
CO RINGQUEUED
CO  RI NGEXCLUSIV E
HOLD
=9O=10 P=11 A=12 S
SYSTEM
HOLDIN USE
HO LDCAMP-ON
BTNCALLBACK
BTN
=13 D=14 F=15 G=16 H
LINE QU EU E
BTNDND
BTNICM  H OLD
BTN
=17 J=18 K=19 L=20 ;
=21 Z=22 X=23 C=24 V
Table 2-6: Flash Rates
Red LE D Flash Rates Green LE D F la sh Rates
00
01
02
03
04
05
06 
07
08
09
10
11 
12
13
14Off
Steady On
30 ip m  Fl ash
60 ip m  Fl ash
60 ip m  Db l W in k
240 i pm  Fl ash
240 i pm  Fl ut ter 
480 i pm  Fl ash
480 i pm  Fl ut ter
15 ip m  Fl ash
120 i pm  Fl ash
120 i pm  Fl ut ter
30 ip m  Db l Fla sh
480 i pm  Dbl  Win k
480 i pm  Dbl  Fl ash15
16
17
18
19
20 
21
22
23
24
25
26
27
28Steady On
30 ip m  Fl ash
60 ip m  Fl ash
60 ip m  Db l W in k
240 i pm  Fl ash
240 i pm  Fl ut ter 
480 i pm  Fl ash
480 i pm  Fl ut ter
15 ip m  Fl ash
120 i pm  Fl ash
120 i pm  Fl ut ter
30 ip m  Db l Fla sh
480 i pm  Dbl  Win k
480 i pm  Dbl  Fl ash