Vodavi Triad 1/2/3 System Programming Manual

							4-48 Page C I ntro ductio n 
						

							5
ICLID  (Caller ID) Route
Programming
This chapter provides the func tional and implementation definitions
for adding the ICLID features to  the ST A RPLU S Tria d 1/2/3 System. 
						

							Introduction5-3
Introduction
ICLID, or Caller  ID, is a service provided from the telephone  company. 
Usually this service provides the number and name (not available in 
some cases) of  the calling  party for identification prior  to  answering  the 
call.  Calling  party  numb er and  name  a re  de live re d in be twee n this  firs t 
and  se co n d r ing  usi ng F SK  ( Fre que nc y S hif t  Ke y)  fo rm at .
For  t his  fea tur e  to o per at e p rop er ly,  it  mus t  be a c ti vat e d fr om t he  Cent r al  
Of fic e  so  th e num ber s  or  name , i f a vai la bl e,  of t he  c al li ng p art y  are  
del i ver ed  ove r  the  i ndi vi dual  t ip  and  ri ng o f t he  CO  li ne s d uri ng t he  fi rs t 
sile nt inte rva l betwe en ringing.
Ca lli ng  Num b er  /  Na m e  Di spl a y
Whe nev er  an inc omi ng c all  i s re c ei ved  at  t he sys te m, the  numb er  
received with the ringing signal is  stored in the  line control tables and 
use d during the  call p roce ssing.
The  Tr ia d  1/ 2/ 3 System can use the Caller ID information to display the 
number  and/or nam e of  the  ca lling pa rty on  th e s ystem  telephon e 
display.  By default, the system displays the telephone  number  of the 
caller.  The system  can be changed to display  the name  (if provided) in 
pl ac e of t he te le phone  num ber .
I f two  l ine s a re ri ngi ng at th e same ti me, th e di sp lay sho ws th e old est 
line information. After one of the lines is answered, the display shows 
th e in formati on on  th e un answe red  l ine s. 
						

							5-4I ntr o ducti o n
The  sy st em  al so off er s a  Num ber / Name  T ra nsl ati on T abl e . T his  al low s 
numbe rs  to be  ma tche d to na mes  in a  sys te m table.  If a  name /numbe r 
from the  telephone company matches  an entry  in  the table, the  name 
pr ogra mmi ng i n t he  ta ble  i s  pre se nte d i n p la ce of  t he n ame  pr ovi ded  
from the  telephone comp any.
-or -
If  no name  i s av ai lab le , su ppl ie d fr om t he C ent r al  Off ice  or i nt er nal ly  from  
the translation table, the delivered number is positioned centered in the 
display as shown above for the 14 Ns.
An  opt ion  was  add ed  to  the  Loca l  Numbe r/Na me  Tr ansl at io n Ta bl e t o 
route ICLID or Caller  Entered  ID Digits based on a partial  compare  with 
the number entered  in  the translation  table.
00 00 00 00 01 11 11 11 1 11 22 22 2
12 34 56 78 90 12 34 56 7 89 01 23 4
bbbbbNNNNNNNNNNNNNNbbbbb
XXXXXXXXXXXXXXXXXXXXXXXX 
						

							IC L ID  F eatu res 5- 5
In co mi ng   Nu mb er / Na m e f or  SM D R  R eco rds
Whe n t he Inc omi ng Numbe r/ Na me fea tur e is  i mpl eme nt ed,  th e s yst em  
operates normally in the  absence of ICLID information  or the failure of 
the ICLID  equ ipment. If  the information  is present at the time that an 
SMDR record is generated for a call, it alters  the content and format of the 
SM DR  o u tp u t re c o rd.
†If  t he ca ll in g numb er  i s av ail ab le,  t he numbe r is out put in th e S M DR  
re c ord  in  the  s ame  lo ca ti on a s t he  di al ed  numbe r  is  loc a te d i n t he 
outg oing call record.
†If the calling name is present,  an additional  line is output in the SMDR 
id ent ify ing  th e na me.  Thi s  re co rd  imme di at el y fol l ow s t he  nor mal  
SM DR   re co r d.  The  no r mal  SM D R  re c o rd  inc l ude s a n i ndi ca to r  t hat  
states  the following record with  name identification is present.
Unans wered  calls  are  record ed  in  the SMD R record for incoming calls 
with a U indicator to provide caller identification for statistical and 
call-b ack p urp oses .
ICLID Features
Pro g ram mi ng  S te ps
1. Press FLASH and  di al [56]. The  following message displays:
2. To  program ICLID features, use the flexible button(s) as defined  in the 
f oll owing  pr oc edur es .
Button # 1 = Disable/Enable
Butt on # 2  =  Name  I n D isp lay
Button # 3  =  Baud R ate D isp lay
Butt on # 4 = Por t  A ssi gnme nt
3 . Af te r  all  e nt ri es  ar e  made , pr es s H OLD  t o  ac c e pt  the  da ta .
ICLID  NAME  BAUD  PORT
NO      YE S     9600    1 
						

							5-6 I CLI D Fea tures
Des crip ti on
The  Triad 1/2/3 S ystem provid es  IC LID  inp ut on the RS-232C  connector on 
the MPB, or to the optional SIU2 Module. When ICLID is desired, the 
following system-wide parameters determine how the ICLID information 
is  di st ri but ed . Wh en e nt er ing  t he  IC LID  fe at ure s p rogr am ming  ar ea  th e 
buttons  on  the digita l telephone are  def ined a s s hown b elow:
Enable  / Dis abl e
Pro g ram mi ng  S te ps
1. Press the DISABLE/ENABLE  flexible button ( FLASH 56, Butto n #1).
2 . Ent er  a  val id  numbe r  (0  or  1 ) t o en abl e/di sab le  t his  fe at ure .
[0] =  Disab le d
[1] =  Ena ble d
3. Press HOLD to save the entry. A confirmation  tone is  heard.
Des crip ti on
ICLID (Incoming Cal ling Line I Dentification) was added to the Triad 1/2/3 
System.  These features are unavailable unless the Basic ICLID Software 
packa ge wa s pur chas ed s epa rat e ly.  For  thi s fe at ure  t o oper at e p rope r ly,  it  
must be activated from the Central Office  so the numbers of  the calling 
party are  delivered over  the individual tip  and ring of  the CO lines during 
the  f ir st  si le nt  i nte rv al  be twe en  ri ngi ng.  B y de fau l t , I CLI D  is  di sab le d.
ENABLE / 
DISABLENAMEBAUD
RA TEPORT
=1Q=2W=3E=4R 
						

							IC L ID  F eatu res 5- 7
Na m e i n D i spl ay
Pro g ram mi ng  S te ps
1. Press the NAME  flexible button ( FLASH 56, Butto n #2) to determine 
whet he r the  na me shows in the  LCD  di spl ay ins te ad of t he incomi ng 
te le pho ne  nu m ber.
2 . Ent er  a  0 o r 1 o n t he di al pad.
[0] =  Tel ephon e n umbe r i n d is pla y
[1] =  Name  i n d isp lay
3. Press HOLD to save the entry. A confirmation  tone is  heard.
Des crip ti on
The system  can be set to display the  incoming telephone number or the 
pe rson s na me  on t he  LCD  di spl ay.  By d efa ult , t he  sy st em  shows  th e 
telephone num ber on  the LC D d is pla y.
Baud Rate Display
Pro g ram mi ng  S te ps
The ICLID  baud  ra te is p rogramm ed  using FLASH 1 5 Baud  Rate 
assignments. The LCD  displays  the current baud rate based on  which 
numbe r  is  as si gned  to  th e I CL ID  P ort  num ber .
Des crip ti on
The  Tr ia d  1/ 2/ 3 S yst em c an p rov ide  I CLI D inp ut on t he st anda rd R S-2 3 2C  
on the optional MISU. The baud rate is displayed as 150, 300, 600, 1200, 
2400, 4800, or 9600 baud. The  default is  9600  baud.
Whe n FLA SH 5 6 , Butt on # 3 i s pr es se d, an e rr or t one  is r ece iv ed. 
						

							5-8 I CLI D Fea tures
Por t  A s sign m en t
Pro g ram mi ng  S te ps
1 . Pr es s t he  P OR T  fl ex ibl e  but ton (FLASH  56, Bu tton  #4) to  det e rmi ne 
which port to use for ICLID  information.
2. Enter a valid number for one of  the ICLID  Ports:
[1] =  Port # 1  MPB  On- Board  RS- 232C (d efa ult)
[2] =  Port # 2  On- Board  Mode m
[3] =  Port # 3  Se rial Inte rface  Unit  (SIU2)
[4] =  Port # 4  Se rial Inte rface  Unit  (SIU2)
(LCD  displays  cu rrent baud rate assigned to the  ICLID Port  number.)
3 . Pr es s H OLD  t o  ac c e pt  the  d ata . A  c o nf ir mat io n  to n e i s  hea rd  and t he  
display updates.
By defau lt, the  On-Board Modem baud rate  is 2400  Baud.
ICLID  NAME  BAUD  PORT
  NO       YES     9600     1 
						

							6
Automatic Call
Distribution (ACD)
The  ACD  Group  feature is available with optional  software.