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Sharp Mxm264n User Guide

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    							8-45
TROUBLESHOOTING
Contents
PROBLEMS RELATED TO PERIPHERAL DEVICES
ProblemPoint to checkSolution
The connected USB 
device cannot be 
used.Is the USB device compatible with the 
machine?Ask your dealer if the device is compatible with the 
machine.
Is the connected USB device 
recognized correctly?Use USB-Device Check in the system settings to 
check whether or not the device can be recognized.
žSystem Settings > USB-Device Check
If it is not recognized, connect it once again.
The connected USB 
memory cannot be 
used.Is the format of the USB memory 
FAT32?Check the USB memory device format.
If the format of the USB memory is other than FAT32, 
use your computer to change the format to FAT32.
Are you using a USB memory with a 
capacity of more than 32 GB?Use a 32 GB or less USB memory.
The finisher does not 
operate.Does a message appear indicating that 
you need to remove paper from the 
stapler compiler?Remove all remaining paper from the stapler 
compiler.
Does the following message appear in 
the touch panel?
Call for service. Code:xx-xx* Finisher 
trouble.
*Letters and numbers appear in xx-xx.Check the plug of the connecting cable of the 
finisher.
Plug and unplug the cable and after ensuring that it has 
been properly plugged, restart the power supply to the 
machine.
Have functions been disabled by the 
administrator?Check with your administrator.
Some functions may have been disabled in the system 
settings (administrator).
Stapling does not take 
place.Does a message appear instructing you 
to check the staple unit?Remove jammed staples.

REMOVING STAPLE JAMS (page 8-12)
Does a message appear instructing you 
to add staples?Replace the staple cartridge.
Do not forget to replace the staple case.

REMOVING STAPLE JAMS (page 8-12)
Is a different width of paper mixed in?To perform mixed size stapling, use paper of the 
same width and select the [Same Width] setting.
Stapling is not possible when paper of different widths 
are mixed together.
When copying, select [Same Width] from [Mixed Size 
Original] in the special modes.
Are there more sheets than can be 
stapled at once?For the maximum number of sheets that can be 
stapled, see SPECIFICATIONS in the Start Guide.
Is a paper size that cannot be stapled 
included in the print job?For the paper sizes that can be stapled, see  
SPECIFICATIONS in the Start Guide.
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TROUBLESHOOTING
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Stapling does not take 
place.Is the paper type setting of the tray 
selected in the printer driver set to a 
paper type that cannot be stapled?Check the paper type settings in the machine and select 
a tray that has paper that can be used for stapling*. 
Click the [Tray Status] button in Paper Selection on 
the [Paper] tab of the printer properties window and 
check the paper type setting of each tray.
* Stapling is not possible on labels, tab paper, 
transparency film, glossy paper or envelopes. In 
addition, if Disable Staple is selected in the user 
type, stapling will not be possible.
Have functions been disabled by the 
administrator?Check with your administrator.
Some functions may have been disabled in the system 
settings (administrator).
The stapling position 
is not correct.Is the stapling position set correctly?Check the stapling position setting.

2. COPIER OUTPUT (page 2-31)
Sheets output to the 
delivery tray of the 
finisher are scattered.Have the output sheets got folded? If the front and back side of the sheets in the paper feed 
tray have been reversed, in some cases it can be 
improved.
The stapled sheets are 
scattered.Have the output sheets got folded? If the front and back side of the sheets in the paper feed 
tray have been reversed, in some cases it can be 
improved.
ProblemPoint to checkSolution
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TROUBLESHOOTING
Contents
OTHER PROBLEMS
ProblemPoint to checkSolution
Preview images or 
thumbnail images do 
not appear.Are there a number of jobs waiting to be 
executed?Wait until several of the jobs have been executed.
The touch panel 
screen is difficult to 
view.Is the display contrast properly 
adjusted?Touch the brightness adjustment key ( ) on the 
system bar in the touch panel to adjust the 
brightness.

1. BEFORE USING THE MACHINE SYSTEM 
BAR (page 1-12)
You were logged out 
without having 
performed logout 
yourself.Did Auto Clear activate?Log in again.
When user authentication is used, the currently logged 
in user will be automatically logged out if Auto Clear 
activates. (Except when in PC scan mode.)
If you are the administrator, you can change the time 
setting of Auto Clear or disable Auto Clear in Auto 
Clear Setting.
žSystem Settings (Administrator) > Operation 
Settings > Other Settings > Auto Clear Setting
You forgot the 
administrator 
password.Was the administrator password 
changed from the factory default 
setting?Contact your dealer or nearest authorised service 
representative.
For the factory default administrator password, see TO 
THE ADMINISTRATOR OF THE MACHINE in the Start 
Guide. After changing the password, take special care 
to remember it.
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    							MXM354N-UK-ZZ
Operation Guide
MX-M264N
MX-M314N
MX-M354N MODEL:
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