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Sharp Mxm264n User Guide

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    							8-5
TROUBLESHOOTING
Contents
Printing on an envelope
The procedure for printing on an envelope is explained below. Only the name and 
address side of an envelope can be printed on.
It is recommended that you do a test print to check the print result before using an 
envelope.
TypeSize
Fixed Paper SideDisable DuplexPaper Property
Bypass
Feeding Approved Job
Disable Staple
EnvelopeDL
Tray Settings
CopyPrintFaxI-FaxDoc. Filing
55Change
Back
1 Place paper in the bypass tray.2 Tray Settings.
Type: Envelope
Size: Select the envelope size Print on the name 
and address side
(1)(2)(3)
(4)
(5)
3 Select settings in the printer driver.
(1) Click the [Paper] tab.
(2) Select the size of the envelope in 
Paper Size.
(3) Select Bypass Tray from Paper 
Source in Paper Selection.
(4) Select [Envelope] in Paper Type.
If needed, select the Rotate 180 degrees 
checkbox ( ) in Image Orientation on the 
[Main] tab.
(5) Click the [OK] button.
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TROUBLESHOOTING
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Changing the paper size used for a print job
When the size of paper specified for a print job is not loaded in any of the 
machines paper trays, follow the steps below to change the paper size.
Paper EmptyPaper Empty
Computer01020 / 000Paper EmptyCopy002 / 000Waiting1234567890001 / 000Waiting
Detail
Spool
Complete
Stop/Delete
Print Job
Job QueueSets / ProgressStatus
Scan toFax Job
Priority
Job QueueCopy
Internet Fax
11
020 / 001Copying234
1
OKDetail
Computer01020 / 000Paper Empty
Colour / B/W: B/W
Output:Paper:A5
Plain
Special
Modes:
Paper Select
1 Check details on the job.
Press the [JOB STATUS] key on the operation panel to 
display the job status screen.
Select the job whose status is [Paper Empty] and touch 
the [Detail] key.
To delete the job, you can press the [Stop/Delete] key.
Check the paper size specified for the job in the detail 
screen, and touch the [Paper Select] key.
Paper Select
Paper TrayBypass Tray
OK
PlainPlain
Plain
2.A4R
3.B4
4.A3
1.
Plain
A4Plain
2 Change the paper size used for the job.
Select the paper size on which you wish to print the job 
from the set paper sizes.
To avoid cutting off part of the image, select a paper size 
that is larger than the paper size specified for the job.
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TROUBLESHOOTING
Contents
Adjusting the volume of the ringer
If the ringing sound made when the machine receives a fax is too loud or too soft, 
follow the steps below to adjust the volume.
The fax ringer volume is adjusted in the system settings (administrator).
Press the [SYSTEM SETTINGS] key on the operation panel, 
touch [Image Send Settings] - [Fax Settings] - [Fax Default Settings] - 
[Speaker Settings] - [Ringer Volume] in that order, and then select the 
desired volume.
The machine starts printing when I try to forward data...
Before forwarding received fax data to a shared 
folder, check that destination computer is turned on.
If the computer is not turned on, the machine 
prints the received fax data. If data is being 
forwarded to several computers, received data is 
printed if even one of the computers is turned off. 
Checking the machines communication record
To check the machines record of communication using the image send function, 
follow the steps below to print the image sending activity report.
The image sending activity report is printed from the system settings 
(administrator).
Press the [SYSTEM SETTINGS] key on the operation panel, 
and then touch [List Print (Administrator)] - [Image Sending Activity Report] 
to print the report.
ZZZZ
Turn computer on Destination
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TROUBLESHOOTING
Contents
This section explains what to do when a paper misfeed occurs in the machine.
REMOVING MISFEEDS
When a paper misfeed occurs, the message A misfeed has occurred. will appear in the touch panel and printing and 
scanning will stop. In this event, touch the [Information] key in the touch panel. When the key is touched, instructions for 
removing the misfeed will appear. Follow the instructions. When the misfeed is cleared, the message will automatically 
clear.
The approximate locations of possible misfeeds are indicated by blinking  marks as shown below.
REMOVING MISFEEDS
Caution
The fusing unit is hot. Take care not to burn yourself when removing a misfeed.
 When removing misfed paper, do not touch or damage the transfer belt.
 Carefully pull the paper out without tearing it.
 A misfeed may have occurred inside the machine. Check carefully and remove the 
misfeed.
 If the paper tears, be sure to remove all pieces from the machine.
 While the message appears, printing and scanning cannot be resumed.
 If the message does not clear even after the misfeed has been removed, the causes below are possible. Check once 
again.
- The misfeed was not correctly removed.
- A torn piece of paper remains in the machine.
- A cover or unit that was opened or moved to remove the misfeed was not returned to its original position.
Transfer 
belt
Fusing 
unit
A misfeed has occurred.
Turning M/C off now causes data loss.
Information
misfeed location
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TROUBLESHOOTING
Contents
PAPER MISFEED ILLUSTRATIONS
If you require more information when reading the instructions in the touch panel, see the paper misfeed illustrations 
below. Refer to the illustration below and then go to the appropriate illustration (1 to 7) for your situation.

(1)-(3): page 8-9, (4)-(10): page 8-10
(1) Original misfeed
Open the document feeder 
cover and remove the misfed 
originals.
Pull out the document feeder 
tray and remove the misfed 
paper.
Open the automatic 
document feeder. Rotate the 
transfer roller in the direction 
of the arrow and remove the 
original.
(2) Paper misfeed in the output area
Remove the misfed paper by 
pulling it out in the direction 
of the centre tray.
(3) Paper misfeed in the fusing unit
Open the bypass tray, and 
while holding the handle for 
opening/closing the side 
cover, pull out the side cover.
Gently open the front cover.
Turn the roller rotating knob.
(1) (2) (7)
(6)(3) (4)
(5)
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TROUBLESHOOTING
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Open the fusing unit paper 
guide by pushing down its 
protrusion, and carefully 
remove the misfed paper.
(4) Paper misfeed in the upper exit area 
(when a job separator/finisher 
(MX-FN23) is installed)
A paper misfeed may occur in the upper exit area when 
outputting to the job separator or the finisher.
Gently open the upper cover.
Remove the misfed paper.
(4) Paper misfeed in the right tray
Gently open the right tray 
cover.
Remove the misfed paper.
(5) Paper misfeed in the bypass tray
Remove the misfed paper.
Hold the handle for 
opening/closing the side 
cover, and gently open and 
close the side cover.
(6) Paper misfeed in tray 1 to tray 4
Before pulling the tray out, make sure that there is no 
misfed paper in the machine.
Open the bypass tray, and 
while holding the handle for 
opening/closing the side 
cover, pull out the side cover.
Remove the misfed paper.
Caution
The fusing unit is hot. Do not touch it when removing 
misfed paper, as it may cause burns and injuries. 
 When removing paper, do not touch the 
photoconductive drum (the green part), as it will 
scratch the drum and cause specks in the copies.
 Since the removed paper has unfused toner on it, 
use caution to avoid soiling your hands or clothing.
 Do not open the cover for a long time, so that the 
photoconductive drum is not exposed to light.
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TROUBLESHOOTING
Contents
Gently pull the tray out and 
remove the misfed paper.
Gently push the tray into the 
machine.
Close the side cover.
(6) Paper misfeed in the transport area
Open the right cover of paper 
drawer.
Remove the misfed paper.
Close the right cover of 
paper drawer.
Close the front and the side 
cover.
(7) Paper misfeed in the finisher 
(when a finisher (MX-FN23) is installed)
Open the front cover.
While pressing the lever over 
to the left, slide the finisher to 
the left until it stops.
Turn roller rotating knob in 
the direction of the arrow to 
remove the misfed paper.
Slide the finisher back to the 
right.
Close the cover
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TROUBLESHOOTING
Contents
Follow the steps below to remove a staple jam.

FINISHER
FINISHER
REMOVING STAPLE JAMS
1
Open the cover.
2
While pressing the lever over to the left, 
slide the finisher to the left until it stops.
Gently slide the finisher until it stops.
3
Lower the staple case release lever and 
remove the staple case.
Pull the staple case out to the right.
4
Raise the lever at the front end of the 
staple case and remove the jammed 
staple.
Remove the leading staple if it is bent. If bent staples remain, a 
staple jam will occur again.
Take care that a bent staple does not hurt you.
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TROUBLESHOOTING
Contents
5
Lower the lever at the front end of the 
staple case.
6
Replace the staple case.
Push the staple case in until it clicks into place.
7
Slide the finisher back to the right.
Gently slide the finisher back to the right until it locks into its 
original position.
8
Close the cover.
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TROUBLESHOOTING
Contents
PROBLEMS RELATED TO COPYING OPERATION
COPYING
PROBLEMS RELATED TO COPYING OPERATION
 Copying does not take place. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-14
 Image rotation does not take place.  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-14
 Two-sided copying does not take place. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-15
 The paper size of a tray cannot be set.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-15
PROBLEMS RELATED TO COPY RESULTS
 The image is too light or too dark.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-16
 Part of the image is cut off. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-16
 Copies come out blank.  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-16
If you cannot find the item that you are looking for in the above table of contents, see GENERAL PROBLEMS (page 
8-37).
 If you are unable to solve a problem using the solutions in this manual, switch off the [POWER] key ( ) and the 
main power switch. Wait at least 10 seconds, and then switch on the main power switch and the [POWER] key ( ) 
in that order.
When the LINE indicator is lit or the DATA indicator is lit or blinking, do not switch off the main power switch or unplug 
the power plug. This may damage the hard drive or cause the data being stored or received to be lost.
ProblemPoint to checkSolution
Copying does not take 
place.Have functions been disabled by the 
administrator?When user authentication is enabled, the functions that 
you can use may be restricted in your user settings. 
Check with your administrator.
Image rotation does 
not take place.Did you select the paper size or copy 
ratio manually?Copy using automatic paper selection and automatic 
ratio selection.
Are you copying using settings that do 
not allow rotate copying?Rotate copying can generally be combined with other 
special modes, however, some combinations are not 
possible. If a prohibited combination is selected, a 
message will appear in the touch panel.
Is Rotation Copy Setting disabled in 
the system settings (administrator)?Check with your administrator.
If you are the administrator, enable Rotation Copy 
Setting.
žSystem Settings (Administrator) > Copy Function 
Settings > Other Settings > Rotation Copy 
Setting >
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