Sharp Mxm264n User Guide

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TROUBLESHOOTING
Contents
Two-sided copying 
does not take place.Does the paper type setting of the 
selected tray specify a type of paper that 
cannot be used for two-sided copying?Check Tray Settings in the system settings. If the 
[Disable Duplex] checkbox is selected  , two-sided 
copying using that tray will not be possible. Change the 
paper type setting to a type that can be used for 
two-sided printing.
žSystem Settings > Paper Tray Settings > Tray 
Settings > Change
Are you using a special size or type of 
paper?For the paper types and sizes that can be used for 
two-sided copying, see SPECIFICATIONS in the Start 
Guide.
Are you copying using settings that do 
not allow two-sided copying?Two-sided copying can generally be combined with 
other special modes, however, some combinations are 
not possible. If a prohibited combination is selected, a 
message will appear in the touch panel.
Have functions been disabled by the 
administrator?Some functions may have been disabled in the system 
settings (administrator). Check with your administrator.
When user authentication is enabled, the functions that 
you can use may be restricted in your user settings. 
Check with your administrator.
The paper size of a 
tray cannot be set.Have functions been disabled by the 
administrator?Some functions may have been disabled in the system 
settings (administrator). Check with your administrator.
ProblemPoint to checkSolution 
						

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PROBLEMS RELATED TO COPY RESULTS
ProblemPoint to checkSolution
The image is too light 
or too dark.Is the image too light or too dark?Select an appropriate exposure mode for the 
original being copied and adjust the exposure level 
manually.
Has an appropriate exposure mode for 
the original type been selected?Select one of the following modes depending on the 
original type.
Text
Use this mode for regular text documents.
Text/Prtd.Photo
This mode provides the best balance for copying an 
original which contains both text and printed 
photographs, such as a magazine or catalogue.
Text/Photo
This mode provides the best balance for copying an 
original which contains both text and photographs, 
such as a text document with a photo pasted on.
Printed Photo
This mode is best for copying printed photographs, 
such as photos in a magazine or catalogue.
Photo
Use this mode to copy photos.
Map
This mode is best for copying the light colour shading 
and fine text found on most maps.
Light original
Use this mode for originals with light pencil writing.
Part of the image is 
cut off.Has an appropriate ratio been selected 
for the original size and paper size?Select an appropriate ratio setting.
Are you using an inch (AB) size 
original?When copying an inch (AB) size original, specify the 
original size manually.
Copies come out 
blank.Is the original placed face up or face 
down correctly?When using the document glass, the original must 
be placed face down. When using the automatic 
document feeder, the original must be placed face 
up. 
						

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PROBLEMS RELATED TO PRINTING OPERATION
PRINTING
PROBLEMS RELATED TO PRINTING OPERATION
 Printing does not take place.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-17
 Two-sided printing does not take place. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-19
 Direct printing of a file in a shared folder on a computer is not possible. . . . . . . . . . . . . . . . . . . . . . .8-19
 A tray, finisher, or other peripheral device installed on the machine cannot be used.  . . . . . . . . . . . .8-19
PROBLEMS RELATED TO PRINT RESULTS
 The image is grainy. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-20
 The image is too light or too dark.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-20
 Text and lines are faint and difficult to see.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-20
 Part of the image is cut off. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-20
 The image is upside down. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-21
 Many nonsense characters are printed. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-21
If you cannot find the item that you are looking for in the above table of contents, see GENERAL PROBLEMS (page 
8-37).
 If you are unable to solve a problem using the solutions in this manual, switch off the [POWER] key ( ) and the 
main power switch. Wait at least 10 seconds, and then switch on the main power switch and the [POWER] key ( ) 
in that order.
When the LINE indicator is lit or the DATA indicator is lit or blinking, do not switch off the main power switch or unplug 
the power plug. This may damage the hard drive or cause the data being stored or received to be lost.
ProblemPoint to checkSolution
Printing does not take 
place.Is your computer connected correctly to 
the machine?Make sure that the cable is connected securely to 
the LAN connector or the USB connector on your 
computer and the machine.
If you are on a network, check the connections at the 
hub as well.

1. BEFORE USING THE MACHINE SIDE AND 
BACK
 (page 1-6)
Is the machine connected to the same 
network (LAN, etc.) as your computer?The machine must be connected to the same 
network as your computer. 
If you do not know which network the machine is 
connected to, ask the network administrator. 
						

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Printing does not take 
place.Is the IP address selected correctly? 
(Windows)Check the IP address setting.
If the machine does not have a permanent IP address 
(the machine receives an IP address from a DHCP 
server), printing will not be possible if the IP address 
changes. Print the All Custom Setting List in the 
system settings and check the IP address of the 
machine. If the IP address has changed, change the 
port setting in the printer driver. 
žSystem Settings > List Print (User) > All Custom 
Setting List

Software Setup Guide
If the IP address changes frequently, it is recommended 
that a permanent IP address be assigned to the machine.
žSystem Settings (Administrator) > Network Settings
Are you using a printer port created 
using Standard TCP/IP Port?
(Windows XP/Server 2003/Vista/ 
Server 2008/7)Check the settings of your computer.
When a port created with Standard TCP/IP Port in 
Windows is used and the [SNMP Status Enabled] 
checkbox is  , it may not be possible to print correctly. 
Change the [SNMP Status Enabled] checkbox to  .

Software Setup Guide
Is your computer in an unstable state?Restart your computer.
Printing is sometimes not possible when you run 
multiple applications at once or there is insufficient 
memory or hard drive space.
Is the machine specified correctly in the 
software application that you are using 
for printing?Make sure that the printer driver of the machine is 
selected in the Print window of the application.
If the printer driver does not appear in the list of 
available printer drivers, it may not be installed correctly. 
Remove the printer driver and then install it once again.

Software Setup Guide
Are the network connection devices 
operating normally?Make sure that the routers and other network 
connection devices are operating correctly.
If a device is not powered on or is in an error state, see 
the manual of the device to correct the problem.
Is the I/O timeout setting too short?Check with your administrator.
If the I/O timeout setting is too short, errors may occur 
while writing to the printer. Ask the administrator of the 
machine to configure an appropriate time in I/O Timeout.
žSystem Settings (Administrator) > Printer Settings > 
Interface Settings > I/O Timeout
ProblemPoint to checkSolution 
						

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Printing does not take 
place.Was a Notice Page printed?Check the printed Notice Page.
A Notice Page will be printed to indicate the cause of the 
problem if a print job cannot be performed as specified 
and the cause is not shown in the display. Read the 
printed page and take appropriate action.
For example, a notice page will be printed in the 
following situations.
 The print job is too large to fit in memory.
 A function that has been prohibited by the 
administrator is specified.
By factory default, Notice Pages are not printed.
Have functions been disabled by the 
administrator?Check with your administrator.
When user authentication is enabled, the functions that 
you can use may be restricted in your user settings.
Two-sided printing 
does not take place.Does the paper type setting of the 
selected tray specify a type of paper that 
cannot be used for two-sided printing?Check Tray Settings in the system settings.
 If the [Disable Duplex] checkbox is selected  , 
two-sided printing using that tray will not be possible. 
Change the paper type setting to a type that can be 
used for two-sided printing.
žSystem Settings > Paper Tray Settings > Tray 
Settings > Change
Are you using a special size or type of 
paper?For the paper types and sizes that can be used for 
two-sided printing, see SPECIFICATIONS in the 
Start Guide.
Have functions been disabled by the 
administrator?Check with your administrator.
Some functions may have been disabled in the system 
settings (administrator).
When user authentication is enabled, the functions that 
you can use may be restricted in your user settings. 
Direct printing of a file 
in a shared folder on a 
computer is not 
possible.Is IPsec Settings enabled on the 
machine?Check with your administrator.
When IPsec Settings is enabled in the system settings 
(administrator), direct printing of a file in a shared folder 
may not be possible in some computer environments.
žSystem Settings (Administrator) > Security Settings 
> IPsec Settings
A tray, finisher, or 
other peripheral 
device installed on the 
machine cannot be 
used.Have the peripheral devices that are 
installed on the machine been 
configured in the printer driver?Open the printer properties and click the [Auto 
Configuration] button on the [Configuration] tab. 
(Windows)
If auto configuration cannot be executed, see the 
Software Setup Guide.
ProblemPoint to checkSolution 
						

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PROBLEMS RELATED TO PRINT RESULTS
ProblemPoint to checkSolution
The image is grainy.Are the printer driver settings 
appropriate for the print job?Check the settings of the printer driver.
When selecting print settings, you can set the print 
mode to [Normal], [High Quality]. When you need a very 
clear image, select [High Quality].
Windows:
The resolution setting is selected in the [Advanced] 
tab of the printer driver properties window.
Macintosh:
Select the resolution in the [Advanced] menu of the 
print window. (In Mac OS v10.5, select the resolution 
on the [Color] menu in the print window.)
The image is too light 
or too dark.Does the image (particularly a photo) 
need correction? 
(Windows)Check the settings of the printer driver.
Brightness and contrast can be corrected by performing 
[Color Adjustment] on the [Color] tab of the printer 
driver. These settings can be used for simple 
corrections when you do not have image editing 
software installed on your computer.
Text and lines are faint 
and difficult to see.Was colour data printed? 
(Windows)Check the settings of the printer driver.
When colour text and lines are printed, they may 
become faint and difficult to see. To have colour text or 
lines (areas) that are faint converted to black, select 
[Text To Black] or [Vector To Black] on the [Color] tab of 
the printer driver. (Raster data such as bitmap images 
cannot be adjusted.)
Part of the image is 
cut off.Does the paper size specified by the job 
match the size of paper loaded in the 
tray?Make sure that the paper size setting matches the 
size of paper loaded in the tray.
The paper size setting is selected as follows:
Windows:
On the [Paper] tab of the printer driver. 
If [Fit to Paper Size] is selected, check the loaded 
paper and the paper size setting.
Macintosh:
In the [Page Setup] menu.
Is the print orientation setting (portrait or 
landscape) correct?Set the print orientation to match the image.
The print orientation is selected as follows:
Windows: On the [Main] tab of the printer driver.
Macintosh: In the [Page Setup] menu.
Are the margins set correctly in the 
layout settings of the application?Select an appropriate paper size and margins in the 
layout settings of the application.
If the edge of the image extends outside the printable 
area of the machine, the edge will be cut off. 
						

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The image is upside 
down.Are you using a type of paper (tab 
paper, punch paper, etc.) that can only 
be loaded in a fixed orientation?Rotate the image 180 degrees before printing.
When the image size and paper size are the same but 
the orientations are different, the orientation of the 
image is automatically rotated to match the paper. 
However, when the paper can only be loaded in a fixed 
orientation, this may result in the image being printed 
upside down.
The 180 degree rotation setting is selected as follows:
Windows:
On the [Main] tab of the printer driver.
Macintosh:
On the [Page Setup] menu. (Landscape orientation 
only.)
Is the correct binding position selected 
for two-sided printing?Be sure to set the appropriate binding position.
When two-sided printing is performed, every other page 
is printed upside down when tablet binding is selected 
for the binding position.
The binding position is selected as follows:
Windows:
On the [Main] tab of the printer driver.
Many nonsense 
characters are printed.Is your computer or the machine in an 
unstable state?Cancel printing, restart your computer and the 
machine, and try printing again.
If little free space remains in the memory or hard drive of 
your computer, or many jobs have been spooled on the 
machine and it has little free memory remaining, printed 
text may turn into nonsense characters.
To cancel printing
Windows:
Double-click the printer icon that appears at the lower 
right of the task bar and click Cancel All Documents 
(or Purge Print Documents) in the [Printer] menu.
Macintosh:
Double-click the name of the machine in the printer 
list, select the job that you wish to delete, and delete 
it.
At the machine:
Press the [JOB STATUS] key on the operation panel, 
touch the [Print Job] tab to change the screen, touch 
the key of the print job that you wish to delete, and 
touch the [Stop/Delete] key. A message appears to 
confirm the cancellation. Touch the [Yes] key.
If nonsense characters are still printed after restarting, 
ask your administrator to lengthen the timeout setting of 
I/O Timeout in the system settings (administrator).
žSystem Settings (Administrator) > Printer Settings > 
Interface Settings > I/O Timeout
If nonsense characters are still printed after taking the 
above measures, remove and then reinstall the printer 
driver.
ProblemPoint to checkSolution 
						

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FACSIMILE
PROBLEMS RELATED TO TRANSMISSION
 Transmission does not take place. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-23
 The transmitted fax prints out blank at the receiving side.  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-24
 The transmitted fax is reduced by the receiving fax machine.  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-24
 Transmission does not begin at the specified time.  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-25
PROBLEMS RELATED TO RECEPTION
 Printing does not take place after reception.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-25
 Manual reception / polling reception are not possible.  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-25
 The received image is faint.  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-25
 The machine does not begin fax reception.  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-26
PROBLEMS RELATED TO TELEPHONE
 Dialling is not possible. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-26
 You cannot talk to the other party.  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-26
PROBLEMS RELATED TO AUDIBLE SIGNALS
 The volume is too low.  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-26
 No sound is heard.  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-26
PROBLEMS RELATED TO ONE-TOUCH INDIVIDUAL KEYS / GROUP KEYS
 A one-touch individual key or group key cannot be stored.  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-27
 A one-touch individual key or group key cannot be edited or deleted. . . . . . . . . . . . . . . . . . . . . . . . .8-27
 If you cannot find the item that you are looking for in the above table of contents, see GENERAL PROBLEMS (page 
8-37).
 If you are unable to solve a problem using the solutions in this manual, switch off the [POWER] key ( ) and the 
main power switch. Wait at least 10 seconds, and then switch on the main power switch and the [POWER] key ( ) 
in that order.
When the LINE indicator is lit or the DATA indicator is lit or blinking, do not switch off the main power switch or unplug 
the power plug. This may damage the hard drive or cause the data being stored or received to be lost. 
						

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Contents
PROBLEMS RELATED TO TRANSMISSION
 
ProblemPoint to checkSolution
Transmission does 
not take place.Is the telephone line connected 
securely?Check the telephone line socket, the wall socket, 
and any extension adapters to make sure that all 
connections are secure.

SIDE AND BACK (page 1-6)
Is the correct dial mode set for your 
line?Ask your administrator to verify that Dial Mode 
Setting is set correctly for the line you are using.
žSystem Settings (Administrator) > Image Send 
Settings > Fax Settings > Fax Default Settings > 
Dial Mode Setting
Is a busy signal received? If a busy signal is received, the transmission is 
temporarily cancelled and then automatically 
re-attempted after a brief interval. (Factory default 
setting: 2 attempts, 3 min. intervals)
žSystem Settings (Administrator) > Image Send 
Settings > Fax Settings > Fax Send Settings > 
Recall in Case of Line Busy
To cancel the transmission, press the [JOB STATUS] 
key, touch the key of the job that you wish to cancel, 
and then touch the [Stop/Delete] key.
Did a communication error occur? If an error occurs that prevents transmission, the 
transmission is temporarily cancelled and then 
automatically re-attempted after a brief interval.  
(Factory default setting: 3 min. intervals)
žSystem Settings (Administrator) > Image Send 
Settings > Fax Settings > Fax Send Settings > 
Recall in Case of Communication Error
To cancel the transmission, press the [JOB STATUS] 
key, touch the key of the job that you wish to cancel, 
and then touch the [Stop/Delete] key.
The machine supports error correction mode (ECM) and 
is configured to automatically resend any part of a fax 
that is distorted due to noise on the line.
žSystem Settings (Administrator) > Image Send 
Settings > Fax Settings > Fax Default Settings > 
ECM
Does a message appear indicating that 
the memory is full?Divide the originals into sets and fax each set 
separately, or use direct transmission.
If the memory becomes full, the transmission will be 
cancelled.
Does a message appear notifying you 
that the original size was not detected?Place the original again.
If the original size is still not detected correctly, specify 
the original size manually. 
						

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Transmission does 
not take place.Does the job status screen (completed 
jobs) or a transaction report indicate that 
the transmission was not successful?Perform the transmission again.
If the transmission is still not successful after recalling is 
performed as set in Recall in Case of Line Busy or 
Recall in Case of Communication Error, the 
transmission failure will be indicated in the job status 
screen and the transaction report.
žSystem Settings (Administrator) > Image Send 
Settings > Fax Settings > Fax Send Settings > 
Recall in Case of Line Busy
žSystem Settings (Administrator) > Image Send 
Settings > Fax Settings > Fax Send Settings > 
Recall in Case of Communication Error
Did you place a long size original on the 
document glass when it is scanned?Place originals in the document feeder tray of the 
automatic document feeder.
A long size original cannot be scanned from the 
document glass.
Did you place an original that is folded?Following the instructions in the display, unfold the 
original, place it in the automatic document feeder 
again, and rescan.
If a folded original is placed in the automatic document 
feeder, an error will occur and scanning will be 
cancelled when the actual original size is detected 
during scanning.
Are the sub-address and passcode 
correct?
(When using F-code communication)Check with the operator of the other machine to 
make sure that the sub-address and passcode are 
correct.
Have functions been disabled by the 
administrator?Check with your administrator.
When user authentication is enabled, the functions that 
you can use may be restricted in your user settings.
The transmitted fax 
prints out blank at the 
receiving side.Is the original placed face up or face 
down correctly?Place the original correctly and send the fax again.
When using the document glass, the original must be 
placed face down. When using the automatic document 
feeder, the original must be placed face up.
If the receiving machine is using thermal 
paper, was the thermal paper loaded 
with the wrong side out?Check with the operator of the other machine.
The transmitted fax is 
reduced by the 
receiving fax machine.Has image rotation been enabled?Enable Rotation Sending Settings before 
transmission.
When Rotation Sending Setting is not enabled (the 
image is not rotated), an original placed in the vertical 
orientation may be reduced by the receiving machine.
žSystem Settings (Administrator) > Image Send 
Settings > Fax Settings > Fax Send Settings > 
Rotation Sending Setting > 
If Mixed Size Originals in the special modes is enabled 
and an original with a different width is sent, rotate 
transmission will be disabled.
ProblemPoint to checkSolution